Support - Kontakt os

<!DOCTYPE html> <html data-bs-theme="light" lang="da" dir="ltr" class="no-js "> <head> <link rel="preconnect" href="https://static.simply.com" crossorigin> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <title>Support - Kontakt os - Simply.com</title> <meta charset="UTF-8"> <meta name="author" content="Tom Sommer"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=5"> <meta name="format-detection" content="telephone=no"> <meta name="description" content="F氓 hj忙lp og vejledning til dit produkt hos Simply.com."> <meta name="keywords" content="webhotel, dom忙ne, webhoteller, billigt webhotel, k酶b dom忙ne"> <meta property="fb:pages" content="37207469397"> <meta property="fb:admins" content="630139270"> <meta property="fb:app_id" content="157484727617117"> <meta property="og:type" content="website"> <meta property="og:title" content="Support - Kontakt os"> <meta property="og:description" content="F氓 hj忙lp og vejledning til dit produkt hos Simply.com."> <meta property="og:site_name" content="Simply.com"> <meta property="og:url" content="https://www.simply.com/dk/support/">  <meta property="og:image" content="https://static.simply.com/assets/simply-logo-opengraph.png?aeac4832a7a69eeec2118e51db8e9a1684af5927"> <meta property="og:image" content="https://static.simply.com/assets/simply-logo-opengraph-wide.png?aeac4832a7a69eeec2118e51db8e9a1684af5927">  <meta property="og:locale" content="da_DK">            <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@simplydotcom"> <meta name="twitter:creator" content="@simplydotcom"> <meta name="twitter:title" content="Support - Kontakt os"> <meta name="twitter:description" content="F氓 hj忙lp og vejledning til dit produkt hos Simply.com."> <meta name="twitter:domain" content="simply.com"> <meta name="twitter:image" content="https://static.simply.com/assets/simply-logo-twitter.png?aeac4832a7a69eeec2118e51db8e9a1684af5927"> <meta name="apple-mobile-web-app-capable" content="no"> <meta name="apple-mobile-web-app-title" content="Simply.com"> <meta name="application-name" content="Simply.com"> <meta name="theme-color" content="#fff" media="(prefers-color-scheme: light)"> <meta name="theme-color" content="#000" media="(prefers-color-scheme: dark)"> <meta name="XSRF-TOKEN" content="35b85ae297e3974edb817ef86a5890b692fad06d">  <link rel="icon" type="image/png" href="https://static.simply.com/assets/simply-favicon-96px.png?aeac4832a7a69eeec2118e51db8e9a1684af5927" sizes="96x96"> <link rel="icon" type="image/png" href="https://static.simply.com/assets/simply-favicon-180px.png?aeac4832a7a69eeec2118e51db8e9a1684af5927" sizes="180x180"> <link rel="icon" type="image/svg+xml" href="https://static.simply.com/assets/simply-favicon.svg?aeac4832a7a69eeec2118e51db8e9a1684af5927"> <link rel="apple-touch-icon" type="image/png" href="https://static.simply.com/assets/simply-favicon-96px.png?aeac4832a7a69eeec2118e51db8e9a1684af5927" sizes="96x96"> <link rel="apple-touch-icon" type="image/png" href="https://static.simply.com/assets/simply-favicon-180px.png?aeac4832a7a69eeec2118e51db8e9a1684af5927" sizes="180x180"> <link rel="mask-icon" href="https://static.simply.com/assets/simply-favicon-maskicon.svg?aeac4832a7a69eeec2118e51db8e9a1684af5927" color="#aa2484"> <link rel="canonical" href="https://www.simply.com/dk/support/">  <link rel="alternate" hreflang="da" href="https://www.simply.com/dk/support/"> <link rel="alternate" hreflang="de" href="https://www.simply.com/de/support/"> <link rel="alternate" hreflang="en" href="https://www.simply.com/en/support/"> <link rel="alternate" hreflang="es" href="https://www.simply.com/es/support/"> <link rel="alternate" hreflang="fr" href="https://www.simply.com/fr/support/"> <link rel="alternate" hreflang="it" href="https://www.simply.com/it/support/"> <link rel="alternate" hreflang="nl" href="https://www.simply.com/nl/support/"> <link rel="alternate" hreflang="nb" href="https://www.simply.com/no/support/"> <link rel="alternate" hreflang="pl" href="https://www.simply.com/pl/support/"> <link rel="alternate" hreflang="pt" href="https://www.simply.com/pt/support/"> <link rel="alternate" hreflang="fi" href="https://www.simply.com/fi/support/"> <link rel="alternate" hreflang="sv" href="https://www.simply.com/se/support/">  <script>!function () { "use strict"; function e(e) { return function (e) { for (var t = 0, r = document.cookie.split(";"); t < r.length; t++) { var n = r[t].split("="); if (n[0].trim() === e) return n[1] } }(e) } function t(e) { return localStorage.getItem(e) } function r(e) { return window[e] } function n(e, t) { var r = document.querySelector(e); return t ? 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Du kan genkende disse falske mails, ved at afsenderen og indholdet udgiver sig for at v忙re fra "Simply.com", men afsender-adressen ikke er fra "simply.com" dom忙net.</p> </div> <h1>Ofte stillede sp酶rgsm氓l</h1> <p class="lead">Vi har skrevet en r忙kke guides til at hj忙lpe dig med dit produkt hos os. V忙lg hvilken kategori dit sp酶rgsm氓l omhandler.</p> <div class="row"> <div class="col-md-6 offset-md-6"> <form action="/dk/support/search/" method="get" class="mb-3"> <div class="input-group input-group-lg"> <input type="search" name="q" id="support-q" value="" class="form-control form-control-lg bg-light" placeholder="S酶g i vores artikler" required="required"> <button type="submit" class="btn btn-secondary btn-lg">S酶g</button> </div> </form> </div> </div> <div class="row"> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-magic fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/1click/" class="stretched-link text-decoration-none fw-bold text-start text-break"> 1-Click installation</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/asp/" class="stretched-link text-decoration-none fw-bold text-start text-break"> ASP & ASP.NET</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-globe fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/domain/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Dom忙ne & DNS</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-upload fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/ftp/" class="stretched-link text-decoration-none fw-bold text-start text-break"> FTP</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/general/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Generelt</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-browsers fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/sitebuilder/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Hjemmesidedesigner</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/iubenda/" class="stretched-link text-decoration-none fw-bold text-start text-break"> iubenda</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-envelope fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/mail/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Mail</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-database fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/mssql/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Microsoft SQL Server</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-database fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/mysql/" class="stretched-link text-decoration-none fw-bold text-start text-break"> MySQL</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-navy p-3 rounded"> <i class="fa-duotone fa-fw fa-code fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/dk/support/faq/php/" class="stretched-link text-decoration-none fw-bold text-start text-break"> PHP</a></h3> </div> </div> </div> </div> </section> <section class="container-extended bg-bright-blue rounded-xxl-5 mt-6 mt-md-7 mt-lg-9 pt-lg-8 pt-6 pt-md-7 pb-12 mb-12"> <div class="container"> <h1 id="createticket" class="display-1">Kontakt os</h1> <p class="lead">Fandt du ikke det du s酶gte under "ofte stillede sp酶rgsm氓l", s氓 kontakt vores support-afdeling her. </p> <p class="text-success">Vores gennemsnitlige svartid lige nu, er under 6 minutter 37 sekunder.</p> <div class="row"> <div class="col-md-8"> <form action="" method="post" enctype="multipart/form-data" id="ticketform"> <div class="form-group row"> <label for="name" class="col-lg-3 col-form-label col-form-label-lg">Dit navn</label> <div class="col-lg-9"> <input name="name" type="text" class="required form-control form-control-lg" id="name" value="" tabindex="2" required="required" spellcheck="false" autocomplete="name"> </div> </div> <div class="form-group row"> <label for="email" class="col-lg-3 col-form-label col-form-label-lg">Din e-mail</label> <div class="col-lg-9"> <input name="email" type="email" inputmode="email" class="required form-control form-control-lg" id="email" value="" tabindex="3" required="required" spellcheck="false" autocomplete="email"> <small class="dimmed form-text">P氓 denne e-mailadresse modtager du svar p氓 din ticket. S酶rg for at angive en e-mail adresse der virker.</small> </div> </div> <div class="form-group row"> <label for="domain" class="col-lg-3 col-form-label col-form-label-lg">Ang. dom忙ne</label> <div class="col-lg-9"> <input name="domain" type="text" inputmode="url" id="domain" class="form-control form-control-lg" value="" tabindex="4" list="listproducts" spellcheck="false" placeholder="F.eks. example.com"> <datalist id="listproducts"> </datalist> </div> </div> <div class="form-group row"> <label for="subject" class="col-lg-3 col-form-label col-form-label-lg">Emne</label> <div class="col-lg-9"> <input name="subject" type="text" class="required form-control form-control-lg" id="subject" value="" tabindex="5" required="required" autocomplete="off"> </div> </div> <div class="form-group row"> <label for="question" class="col-lg-3 col-form-label col-form-label-lg">Sp酶rgsm氓l </label> <div class="col-lg-9"> <textarea name="question" data-elastic="true" class="support-text form-control form-control-lg pb-4" id="question" rows="10" tabindex="6" required="required"></textarea> <small class="form-help text-end small dimmed ms-2 position-absolute mt-n4"><i class="fab fa-fw fa-markdown" data-bs-toggle="tooltip" title="Vi underst酶tter Markdown i dette felt"></i> Markdown underst酶ttet </small> </div> </div> <div class="row d-none d-lg-block"> <div class="col-xl-9 offset-xl-3"> <div id="login-to-verify" class="alert alert-info d-none alert-dismissible"> <button type="button" class="btn-close" data-bs-dismiss="alert"></button> <h3>Hj忙lp os til at hj忙lpe dig</h3> <p>Inden du opretter denne ticket, m氓 du gerne logge ind p氓 dom忙nets Simply.com-konto for at bekr忙fte din indentitet, s氓 vi bedre kan hj忙lpe dig.</p> <p>Uden at have bekr忙ftet din identitet, kan vi ikke udlevere f酶lsomme oplysninger eller hj忙lpe dig p氓 samme vis.</p> <p class="fw-bold">Det er IKKE et krav at logge ind, for at kontakte os.</p> <div class="form-group d-grid gap-2 d-xxl-block"> <a href="/dk/controlpanel/" class="btn btn-info" target="_blank"><i class="far fa-sign-in fa-fw"></i> Log ind p氓 Simply.com-konto</a> <button class="btn btn-outline-info" data-bs-dismiss="alert"><i class="far fa-check fa-fw"></i> Forts忙t uden at logge ind</button> </div> </div> </div> </div> <div id="suggestions" class="d-none"> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div id="cf-turnstile" data-action="newticket" data-callback="turnstileCallback" data-start-callback="turnstileStartCallback"></div> </div> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div class="row"> <div class="col-lg-6"> <button class="btn btn-outline-dark btn-block mb-3 btn-lg" onclick="$('#upload').click(); return false"><i class="far fa-fw fa-paperclip"></i> <span id="attachtext">Vedh忙ft filer & billeder</span> </button> </div> <div class="col-lg-6"> <input type="submit" name="btnSubmit" id="btnSubmit" value="Opret ticket" class="btn btn-primary btn-block mb-3 btn-lg" tabindex="7"> </div> </div> </div> </div> <input type="file" multiple="multiple" name="upload[]" id="upload" class="d-none"> </form> </div> </div> </div> </section> <section class="container translate-middle-y cta-box-wrapper zi-1"> <div class="text-bg-dark-navy text-center phone-support lazy-background rounded-md-4 py-4 py-md-6 p-5 cta-box"> <div class="d-flex justify-content-center"> <div class="col-md-10 col-lg-8 col-xl-6 col-12 px-md-4 text-center"> <h1>Vil du have hj忙lp over telefonen?</h1> <div class="opacity-50 text-uppercase">Ring til os</div> <p>Hvis du er kunde hos os, kan du ringe og f氓 hj忙lp af vores Support</p> </div> </div> <div class="text-center"> <h3>Du skal v忙re logget ind p氓 din Simply.com-konto for at f氓 adgang til telefonsupport</h3> <p>Har du brug for hj忙lp, s氓 opret gerne en support-ticket</p> <a href="/dk/controlpanel/login/" class="btn btn-primary"><i class="far fa-fw fa-sign-in"></i> Log ind nu</a> </div> </div> </section> <script> function turnstileCallback() { document.getElementById('btnSubmit').removeAttribute('disabled'); } function turnstileStartCallback() { document.getElementById('btnSubmit').setAttribute('disabled', 'disabled'); } </script> <script> var LoggedIn = false; window.addEventListener('DOMContentLoaded', () => { $('#btnSubmit').on('click', function (e) { if (LoggedIn && $('#suggestions').is(':visible') && !$(this).data('prompt')) { $(this).data('prompt', true) .before('<p class="text-danger fw-bold">Har du set om nogle af ovenst氓ende supportindl忙g besvarer dit sp酶rgsm氓l?</p>') .val('Ja, opret ticket') .addClass('animated shake').trigger('blur'); e.preventDefault(); } }); document.getElementById('upload').addEventListener('change', (e) => { let formData = new FormData(); let progressText = document.getElementById('attachtext'); for (let i = 0; i < e.target.files.length; i++) { let file = e.target.files.item(i); formData.append("upload[]", file); } window.axios.post('/ajax/support.attach.tmp.php', formData).then((response) => { progressText.innerHTML = response.data + ' filer vedh忙ftet'; }); progressText.innerHTML = 'Vedh忙fter...'; }); $('#supportnotice').on('click', function (event) { $('#question').focus(); event.preventDefault(); }); $('#question').on('focus change keydown keyup', function () { $('#supportnotice').addClass('d-none'); sessionStorage.setItem('supportticket-draft', $('#question').val()); }); $('#question').on('blur', function () { if ($(this).val().length > 0) { $('#supportnotice').addClass('d-none'); } else if (LoggedIn) { $('#supportnotice').removeClass('d-none'); } }); var CapsLockWarned = false; $('#subject, #question').on('keyup', function (event) { if (event.originalEvent.getModifierState('CapsLock') && !CapsLockWarned) { CapsLockWarned = true; UnoEuro.Dialog('Caps Lock', '<p>Du har sl氓et CAPS-LOCK til p氓 dit tastatur, s氓 du kun skriver med store bogstaver. Benyt i stedet SHIFT knappen til at skrive stort forbogstav.</p><p>Venligst sl氓 CAPS-LOCK fra, s氓 din tekst er lettere at l忙se :)</p>'); } }); $('#account, #domain').on('blur', function () { window.axios.get('/ajax/support.checkaccount.php?domain=' + $('#domain').val()).then((response) => { if (!response.data.verified && response.data.shouldverify) { $('#login-to-verify').toggleClass('d-none', false); } else { $('#login-to-verify').toggleClass('d-none', true); } }); }).on('keydown', function (e) { if (e.which === 32) { e.preventDefault(); } }); document.getElementById('question').addEventListener('keyup', function (e) { if (e.keyCode === 32) { findSuggestions(); } }) $('#question').on('keyup', throttle(2 * 1000, function () { // findSuggestions() })); function findSuggestions() { let element = $('#suggestions'); window.axios.post('/dk/ajax/support-suggestions/', { question: $('#question').val(), subject: $('#subject').val() }).then((response) => { if (response.data.length) { element.html(response.data).removeClass('d-none'); } else { element.addClass('d-none'); } }); } $('#question').on('keydown', function (e) { if (e.keyCode === 13 && !e.shiftKey && !$.isMobile) { $(this).InsertAtCarret("\n"); } }); if ($('#question').val().length === 0 && sessionStorage.getItem('supportticket-draft')) { $('#question').val(sessionStorage.getItem('supportticket-draft')) } $('#ticketform').on('submit', function () { sessionStorage.removeItem('supportticket-draft'); }) }); </script> </div> </div> <footer class="mt-6 pb-6"> <div class="container border-top pt-6"> <div class="row justify-content-between"> <div class="col-md-4 pe-xxl-6"> <a href="/dk/?aeac4832a7a69eeec2118e51db8e9a1684af5927"><img class="footer-logo" alt="Simply logo" src="//static.simply.com/assets/simply-logo-color.svg" loading="lazy"></a> <div class="pt-3 fs-7 opacity-75"> Stiftet tilbage i 2004 - Vores m氓l er at levere velfungerende tekniske l酶sninger, som b氓de tilfredsstiller kunder med og uden dyb teknisk 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