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How to cancel my event : Help organizer
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Please make sure to cancel your event before the event starts.</p><p data-identifyelement="478"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="484"></p><p data-identifyelement="480" dir="ltr">Before you cancel your event, please inform the attendees about the circumstances surrounding the event. You can message all attendees using our <a data-identifyelement="485" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821756">message function</a>. </p><p data-identifyelement="483"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="486"></p><p data-identifyelement="485" dir="ltr">After you have cancelled your event, all ticket buyers will receive an email informing them that the event has been cancelled. All purchased tickets will be refunded to the ticket buyers.</p><p data-identifyelement="485" dir="ltr"><br data-identifyelement="487"></p><p data-identifyelement="485" dir="ltr">* For events in Japan: For tickets paid via convenience store/ATM payment, a payment fee of 220 JPY per order will not be refunded to the ticket buyers.</p><p class="fd-toc" data-identifyelement="488"><br data-identifyelement="489"></p><ul data-identifyelement="490"><li data-identifyelement="491"><a data-identifyelement="492" href="#How-to-cancel-your-event">How to cancel your event</a></li><li data-identifyelement="493"><a data-identifyelement="494" href="#Cancellation-fee">Cancellation fee</a></li><li data-identifyelement="495"><a data-identifyelement="496" href="#Refund-process">Refund process</a></li><li data-identifyelement="495" dir="ltr"><a href="#Mail%20sample">Mail sample</a></li></ul><p data-identifyelement="486"><br data-identifyelement="497"></p><h3 data-identifyelement="487" id="How-to-cancel-your-event"><strong data-identifyelement="498" dir="ltr">How to cancel your event</strong></h3><p data-identifyelement="501" dir="ltr">Please note that the following occurs when an event is cancelled:</p><ul data-identifyelement="502"><li data-identifyelement="503" dir="ltr">The published event page will be deleted, and it will not be displayed even if you try to access the event page URL.</li><li data-identifyelement="504" dir="ltr">You will not be able to view the attendee list (CSV).</li></ul><p data-identifyelement="505"><br data-identifyelement="506"></p><p data-identifyelement="489" dir="ltr">1. Click on your account name in the upper right corner to access [My Groups / Events].<br class="Apple-interchange-newline" data-identifyelement="507"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279282179/original/CxoH_ghfL7vRbomarYBYySgR3-7l70df9g.png?1637310214" class="fr-fil fr-dib" data-id="2043279282179" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-indent: 0px; width: 700px;" data-attachment="[object Object]" data-identifyelement="508"></p><p data-identifyelement="489" dir="ltr"><br data-identifyelement="509"></p><p data-identifyelement="489" dir="ltr">2. Click the pencil button located under the name of the event you wish to cancel. The Edit event page opens.<br class="Apple-interchange-newline" data-identifyelement="510"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279282483/original/bwVm7JurVIKVZ88rS5CRQz2Sw9Xdm_si_g.png?1637310287" class="fr-fil fr-dib" data-id="2043279282483" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-indent: 0px; width: 450px;" data-attachment="[object Object]" data-identifyelement="511"></p><p data-identifyelement="489" dir="ltr"><br data-identifyelement="512"></p><p data-identifyelement="489" dir="ltr">3. Click [More] in the upper right corner.</p><p data-identifyelement="493"><img alt="" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043067423847/original/xr6Z-rZ3ELBGtgvgNDuJX3nMQs1_Sq0A0g.png?1575013978" style="padding: 0px; border: 0px; font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; outline: none; color: rgb(68, 68, 68); font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; height: 57px; width: 700px;" class="fr-fic fr-dii" data-id="2043067423847" data-identifyelement="514"></p><p data-identifyelement="495"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="515"></p><p data-identifyelement="497" dir="ltr">4. Select [Cancel Event].</p><p data-identifyelement="500"><img alt="" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043067423846/original/f--SR8t2BdAuvz4OC5YF4OohjmQhOT-LuA.png?1575013978" style="padding: 0px; border: 0px; font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; outline: none; color: rgb(68, 68, 68); font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" class="fr-fic fr-dii" data-id="2043067423846" data-identifyelement="517"></p><p data-identifyelement="502"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="518"></p><p data-identifyelement="504" dir="ltr">5. A message asking to confirm your event cancellation will be shown. Click [Yes].<br class="Apple-interchange-newline" data-identifyelement="519"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279283683/original/s-lv-fOapYFnNUq66Vc9w2f_hQhU6IWgaA.png?1637310546" class="fr-fil fr-dib" data-id="2043279283683" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-indent: 0px; width: 450px;" data-attachment="[object Object]" data-identifyelement="520"></p><p data-identifyelement="510"><br data-identifyelement="521"></p><p data-identifyelement="510" dir="ltr">6. If a cancellation fee will be charged, a screen will pop up asking you to confirm the fee. </p><p data-identifyelement="510" dir="ltr">The cancellation fee is to be paid through PayPal. Please follow the instructions on the screen and continue with the cancellation process.</p><p data-identifyelement="510" dir="ltr"><br data-identifyelement="522"></p><p data-identifyelement="510" dir="ltr">7. Your event will be cancelled when the cancellation fee is paid. </p><p data-identifyelement="512" dir="ltr"><br></p><h3 data-identifyelement="513" id="Cancellation-fee"><strong data-identifyelement="524" dir="ltr">Cancellation fee</strong><br data-identifyelement="526"><strong data-identifyelement="489">You will not be charged a cancellation fee for these cases:</strong></h3><ul data-identifyelement="490"><li data-identifyelement="491">Event with no sold tickets</li><li data-identifyelement="492">Event with only free tickets</li><li data-identifyelement="493">Event country is Singapore or Malaysia</li><li data-identifyelement="494">Event with tickets purchased less than 50 days ago</li></ul><p data-identifyelement="497"><br data-identifyelement="498"></p><p data-identifyelement="523"><strong data-identifyelement="499">For paid tickets purchased more than 50 days ago, you will be charged the following cancellation fee per transaction:</strong></p><p data-identifyelement="523"><br data-identifyelement="534"></p><table data-identifyelement="525" style="margin: 0px; padding: 0px; border: 0px; font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; vertical-align: baseline; outline: none; border-collapse: collapse; border-spacing: 0px; width: 890px; color: rgb(68, 68, 68); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-size: 13px;"><thead data-identifyelement="535" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="536" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="537" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;"><h4 data-identifyelement="538" id="Asia" style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none; color: rgb(0, 0, 0); font-size: 16px;"><strong data-identifyelement="539">Asia</strong></h4></th></tr></thead><thead data-identifyelement="540" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="541" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="542" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Country</th><th data-identifyelement="543" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Currency</th><th data-identifyelement="544" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Cancellation Fee (per transaction)</th></tr></thead><tbody data-identifyelement="545" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="550" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="551" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">India</td><td data-identifyelement="552" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">USD</td><td data-identifyelement="553" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 USD</td></tr><tr data-identifyelement="554" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="555" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Indonesia</td><td data-identifyelement="556" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">USD</td><td data-identifyelement="557" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 USD</td></tr><tr data-identifyelement="558" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="559" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Japan*</td><td data-identifyelement="560" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">JPY</td><td data-identifyelement="561" dir="ltr" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">340 JPY </td></tr><tr data-identifyelement="566" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="567" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Philippines</td><td data-identifyelement="568" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">PHP</td><td data-identifyelement="569" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">200 PHP</td></tr><tr data-identifyelement="574" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="575" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">South Korea</td><td data-identifyelement="576" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">USD</td><td data-identifyelement="577" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 USD</td></tr><tr data-identifyelement="584" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="585" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Taiwan</td><td data-identifyelement="586" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">TWD</td><td data-identifyelement="587" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">150 TWD</td></tr><tr data-identifyelement="588" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="589" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Thailand</td><td data-identifyelement="590" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">THB</td><td data-identifyelement="591" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">150 THB</td></tr><tr data-identifyelement="592" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="593" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Vietnam</td><td data-identifyelement="594" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">USD</td><td data-identifyelement="595" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 USD</td></tr></tbody><tbody data-identifyelement="610" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="619" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="620" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td><td data-identifyelement="621" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td><td data-identifyelement="622" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td></tr></tbody><thead data-identifyelement="623" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="624" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="625" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;"><h4 data-identifyelement="626" id="Europe" style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none; color: rgb(0, 0, 0); font-size: 16px;"><strong data-identifyelement="627">Europe</strong></h4></th></tr></thead><thead data-identifyelement="628" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="629" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="630" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;"><strong data-identifyelement="631">Country</strong></th><th data-identifyelement="632" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Currency</th><th data-identifyelement="633" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Cancellation Fee (per transaction)</th></tr></thead><tbody data-identifyelement="634" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="635" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="636" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Austria</td><td data-identifyelement="637" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="638" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="639" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="640" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Belguim</td><td data-identifyelement="641" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="642" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="643" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="644" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">France</td><td data-identifyelement="645" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="646" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="647" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="648" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Germany</td><td data-identifyelement="649" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="650" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="651" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="652" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Ireland</td><td data-identifyelement="653" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="654" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="655" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="656" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Italy</td><td data-identifyelement="657" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="658" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="659" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="660" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Luxembourg</td><td data-identifyelement="661" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="662" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="663" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="664" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Netherlands</td><td data-identifyelement="665" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="666" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="667" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="668" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">Spain</td><td data-identifyelement="669" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">EUR</td><td data-identifyelement="670" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 EUR</td></tr><tr data-identifyelement="671" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="672" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">United Kingdom</td><td data-identifyelement="673" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">GBP</td><td data-identifyelement="674" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 GBP</td></tr><tr data-identifyelement="675" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="676" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td><td data-identifyelement="677" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td><td data-identifyelement="678" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;"> </td></tr></tbody><thead data-identifyelement="679" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="680" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="681" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;"><h4 data-identifyelement="682" id="Australia-&-Oceania" style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none; color: rgb(0, 0, 0); font-size: 16px;"><strong data-identifyelement="683" dir="ltr">Oceania</strong></h4></th></tr></thead><thead data-identifyelement="684" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="685" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><th data-identifyelement="686" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Country</th><th data-identifyelement="687" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Currency</th><th data-identifyelement="688" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none; text-align: left;">Cancellation Fee (per transaction)</th></tr></thead><tbody data-identifyelement="689" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><tr data-identifyelement="694" style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; vertical-align: baseline; outline: none;"><td data-identifyelement="695" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">New Zealand</td><td data-identifyelement="696" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">NZD</td><td data-identifyelement="697" style="margin: 0px; padding: 5px; border: 0px; font-family: inherit; vertical-align: top; outline: none;">5 NZD</td></tr></tbody></table><p data-identifyelement="678" dir="ltr"><br data-identifyelement="698"><br data-identifyelement="699">* For event organizers in Japan: For tickets paid via convenience store/ATM payment, the cancellation fee will be 340 JPY per order regardless of how many days have passed since the ticket purchase.</p><p data-identifyelement="679"> </p><p data-identifyelement="679"><br data-identifyelement="700"></p><h3 data-identifyelement="680" id="Refund-process"><strong data-identifyelement="701" dir="ltr">Refund process</strong></h3><p data-identifyelement="681" dir="ltr">The refund will be handled by the credit card company that was used for the purchase of the tickets. Normally it will take between 5 and 30 business days before the refund is reflected on their statement.</p><p data-identifyelement="681"><br data-identifyelement="704"></p><p data-identifyelement="682" dir="ltr">Furthermore, for credit cards, the refund timing will vary depending on the cutoff date of the credit card (we cannot look up the cutoff date of a credit card). Please see below for more details: </p><p data-identifyelement="683"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="705"></p><ul data-identifyelement="706"><li data-identifyelement="685" dir="ltr"><strong data-identifyelement="707">The date of the cancellation lies before the cutoff date of the credit card</strong><br>The refund process will be handled in the current month. This means that the payment will not be made, and no money will be deducted. In many cases, both the payment and the cancellation will appear separately on the credit card statement.</li></ul><p data-identifyelement="688"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳ Ｐゴシック", "ＭＳ ゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="709"></p><ul data-identifyelement="710"><li data-identifyelement="690" dir="ltr"><strong data-identifyelement="711" dir="ltr">The date of the cancellation lies after the cutoff date of the credit card</strong><br>The payment of the order will be processed as usual. The refund is processed next month through a negative invoice.</li></ul><p data-identifyelement="694" dir="ltr"><br data-identifyelement="713">* For events in Japan: For tickets paid via convenience store/ATM payment, ticket buyers will be refunded to their bank account. After the event cancellation has been processed, they will receive an email (in Japanese) explaining the refund process.</p><p data-identifyelement="694" dir="ltr"><br></p><p data-identifyelement="694" dir="ltr"><br></p><h3 data-identifyelement="694" dir="ltr" id="Mail sample"><strong dir="ltr">Mail sample</strong></h3><p data-identifyelement="694" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043574477387/original/_oQ7dKMWJcuIMREHfZgaTxTafJOl8sYRwg.png?1730114991" style="width: auto; max-width: 100%;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043574477387"></p> </article> <hr> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="44001821800" data-language="en"> Did you find it helpful?<span data-href="/en/support/solutions/articles/44001821800/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="44001821800" data-language="en" data-update-with-message="Glad we could be helpful. 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Help us improve this article with your feedback.</div> <div id="vote-feedback-form"> <div class="sloading loading-small loading-block"></div> </div></div> </section> <section class="sidebar content rounded-6 fc-related-articles"> <div class="article-list"> <h3 class="list-lead"> Related Articles </h3> <ul> <li> <div> <a href="/en/support/solutions/articles/44001821715-how-to-use-peatix-for-first-time-event-organizers-">How to use Peatix (for first time event organizers)</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002019732-feature-overview">Feature overview</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821725-recommended-system-requirements">Recommended system requirements</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821716-how-to-create-a-group-an-event-physical-event-">How to create a group/an event (Physical event)</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001934576-how-to-create-a-group-an-event-online-event-">How to create a group/an event (Online event)</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002459710-how-to-create-an-international-online-event">How to create an international online event</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001942797-about-the-watch-stream-page">About the Watch Stream page</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002255590-how-to-set-an-external-streaming-platform-vimeo-youtube-for-an-online-event">How to set an external streaming platform (Vimeo/YouTube) for an online event</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821827-how-to-set-change-the-cover-image-of-my-event-page-">How to set/change the cover image of my event page?</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821718-how-to-set-the-ticket-sales-period">How to set the ticket sales period</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821717-about-payment-methods-on-peatix">About payment methods on Peatix</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821720-how-to-use-a-form-to-collect-information-from-attendees">How to use a form to collect information from attendees</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821799-how-to-edit-a-form">How to edit a form</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002247558-personal-information-obtained-through-the-form-feature">Personal information obtained through the form feature</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002276532-how-to-tag-and-publish-an-event">How to tag and publish an event</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821722-how-to-duplicate-an-event">How to duplicate an event</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821801-how-to-edit-a-group">How to edit a group</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821794-how-to-edit-my-event">How to edit my event</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002527901-how-to-register-your-invoicing-system-number">How to register your Invoicing System Number</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002520277-how-to-post-content-in-the-group-activity-feed">How to post content in the Group Activity Feed</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821761-how-to-send-a-message-to-followers">How to send a message to followers</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001964022-about-a-ticket-cancellation-policy">About a ticket cancellation policy</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821723-selection-feature">Selection feature</a> </div> </li> <li> <a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001195624" class="c-link">FAQ about Event creation</a> </li> <li> <a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001209326" class="c-link">FAQ about Online events</a> </li> <li> <a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001207101" class="c-link">FAQ about Event tagging</a> </li> </ul> </div> </section> </div> </div> <!-- change ticket submit confirmation message --> <!-- English --> <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "Your ticket has been created.") { jQuery('#notice').text("Thank you for submitting your enquiry! 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