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主催者ヘルプ </h2> </div> <div class="hc-search hc-search__narrow"> <div class="hc-search-c"> <form class="hc-search-form print--remove" autocomplete="off" action="/ja-JP/support/search/solutions" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">ここに検索キーワードを入力してください...</label> <input placeholder="ここに検索キーワードを入力してください..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="検索" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> 検索 </span> </button> </div> </form> </div> </div> </div> </section>  <div class="page">  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <section class="main content rounded-6 min-height-on-desktop fc-article-show" id="article-show-44001821800"> <div class="breadcrumb"> <a href="/ja-JP/support/home"> 主催者ヘルプ </a> <a href="/ja-JP/support/solutions/44000803563">主催者ガイド</a> <a href="/ja-JP/support/solutions/folders/44001194918">グループ・イベント作成</a> </div> <h2 class="heading">イベントを中止する</h2> <article class="article-body" id="article-body" rel="image-enlarge"> <p data-identifyelement="467" dir="ltr"><span data-identifyelement="496" style="color: rgb(0, 0, 0);">やむを得ない事情に限り、公開したイベントを中止（キャンセル）できます。イベントのキャンセルは必ずイベント開始前までに行ってください。</span><span data-identifyelement="497" dir="ltr" style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); font-family: sans-serif, Arial, Verdana, "Trebuchet MS"; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="484">イベントの開催・中止について検討されている主催者の方は、<a data-identifyelement="505" href="https://services.peatix.com/peatix-university/how-to-use/event-postponements-and-cancellations" rel="noreferrer" target="_blank">イベントを延期/キャンセルする方法</a>をご確認ください。<strong data-identifyelement="479"> </strong></span></p><p data-identifyelement="474"><span data-identifyelement="498" style="color: rgb(0, 0, 0);"> </span></p><p data-identifyelement="480" dir="ltr"><span data-identifyelement="499" dir="ltr" style="color: rgb(0, 0, 0);">イベントを中止する前には、必ずご事情を<a data-identifyelement="481" href="https://help-organizer.peatix.com/ja-JP/support/solutions/articles/44001821756" rel="noreferrer" target="_blank">参加者にメッセージにてご連絡</a>ください。</span></p><p data-identifyelement="484" dir="ltr"><br data-identifyelement="485"></p><p data-identifyelement="484" dir="ltr"><span data-identifyelement="501" dir="ltr" style="color: rgb(0, 0, 0);">イベントのキャンセル手続きをした後、中止を伝える自動メールが参加者に届き、有料チケット代金が返金されます。</span><span data-identifyelement="501" dir="ltr" style="color: rgb(0, 0, 0);">なお、コンビニ/ATM支払い手数料220円は払い戻されません。</span></p><p data-identifyelement="484" dir="ltr"><br data-identifyelement="506"></p><ul data-identifyelement="511"><li data-identifyelement="512" dir="ltr"><span data-identifyelement="503" style="color: rgb(0, 0, 0);"><a data-identifyelement="513" href="#%E3%82%AD%E3%83%A3%E3%83%B3%E3%82%BB%E3%83%AB%E6%9C%9F%E6%97%A5">キャンセル期日</a><a href="#%E3%82%AD%E3%83%A3%E3%83%B3%E3%82%BB%E3%83%AB%E6%9C%9F%E6%97%A5" dir="ltr" data-identifyelement="514"></a></span></li><li class="fd-toc" data-identifyelement="485" dir="ltr"><span data-identifyelement="504" style="color: rgb(0, 0, 0);"><a data-identifyelement="489" dir="ltr" href="#%E3%82%A4%E3%83%99%E3%83%B3%E3%83%88%E3%81%AE%E3%82%AD%E3%83%A3%E3%83%B3%E3%82%BB%E3%83%AB%E6%96%B9%E6%B3%95">イベントのキャンセル方法</a><a data-identifyelement="491" href="#%E8%BF%94%E9%87%91%E6%89%8B%E6%95%B0%E6%96%99%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6" dir="ltr"></a></span></li><li class="fd-toc" data-identifyelement="485" dir="ltr"><span data-identifyelement="505" style="color: rgb(0, 0, 0);"><a data-identifyelement="491" dir="ltr" href="#%E8%BF%94%E9%87%91%E6%89%8B%E6%95%B0%E6%96%99%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6">返金手数料について</a><a data-identifyelement="493" href="#%E8%BF%94%E9%87%91%E5%87%A6%E7%90%86%E3%81%AE%E6%96%B9%E6%B3%95" dir="ltr"></a></span></li><li class="fd-toc" data-identifyelement="485" dir="ltr"><span data-identifyelement="506" style="color: rgb(0, 0, 0);"><a data-identifyelement="493" dir="ltr" href="#%E8%BF%94%E9%87%91%E5%87%A6%E7%90%86%E3%81%AE%E6%96%B9%E6%B3%95">返金処理の方法</a></span></li><li class="fd-toc" data-identifyelement="485" dir="ltr"><a href="#%E5%8F%82%E5%8A%A0%E8%80%85%E3%81%AB%E9%80%81%E3%82%89%E3%82%8C%E3%82%8B%E8%87%AA%E5%8B%95%E3%83%A1%E3%83%BC%E3%83%AB">参加者に送られる自動メール</a></li></ul><p data-identifyelement="507"><span data-identifyelement="506" dir="ltr" style="color: rgb(0, 0, 0);"><br data-identifyelement="508"></span></p><h3 data-identifyelement="516" dir="ltr" id="キャンセル期日" style="box-sizing: border-box; font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(0, 0, 0); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;"><span data-identifyelement="508" style="color: rgb(0, 0, 0);"><strong data-identifyelement="517" dir="ltr" style="box-sizing: border-box; font-weight: 700;">キャンセル期日</strong></span></h3><p data-identifyelement="518" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><span data-identifyelement="509" style="color: rgb(0, 0, 0);"><span data-identifyelement="519" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">キャンセル手続きは、<strong data-identifyelement="504" dir="ltr">イベント開始時刻前まで可能で</strong><strong data-identifyelement="505">す</strong>。</span></span></p><h3 data-identifyelement="508"><span data-identifyelement="510" style="color: rgb(0, 0, 0);"><br style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="507"></span></h3><h3 data-identifyelement="510" id="イベントのキャンセル方法"><span data-identifyelement="511" style="color: rgb(0, 0, 0);"><strong data-identifyelement="508" dir="ltr">イベントのキャンセル方法</strong></span></h3><p data-identifyelement="496" dir="ltr"><span data-identifyelement="512" dir="ltr" style="color: rgb(0, 0, 0);">イベントをキャンセルすると、以下のことが自動で行われます。</span></p><ul data-identifyelement="497"><li data-identifyelement="498" dir="ltr"><span data-identifyelement="513" style="color: rgb(0, 0, 0);">公開されたイベントページが削除され、イベントページURLにアクセスしても閲覧できなくなります。</span></li><li data-identifyelement="499" dir="ltr"><span data-identifyelement="514" dir="ltr" style="color: rgb(0, 0, 0);">フォームで取得した参加者リスト（CSV）を見られなくなります。</span></li></ul><p data-identifyelement="511"><span data-identifyelement="514" dir="ltr" style="color: rgb(0, 0, 0);"><br data-identifyelement="512"></span></p><p data-identifyelement="512" dir="ltr"><span data-identifyelement="516" dir="ltr" style="color: rgb(0, 0, 0);">1. 右上の表示名をクリックし、[マイグループ / イベント] を選択します。</span></p><p data-identifyelement="512" dir="ltr"><span data-identifyelement="517" style="color: rgb(0, 0, 0);"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279264641/original/RKdYLO4_n7dUXlgdIqgfdwdECRQWAtz9rg.png?1637306301" style="width: 600px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043279264641" data-identifyelement="503"></span></p><h3 data-identifyelement="512" dir="ltr"><span data-identifyelement="518" style="color: rgb(0, 0, 0);"><br data-identifyelement="504"></span></h3><p data-identifyelement="512" dir="ltr"><span data-identifyelement="519" dir="ltr" style="color: rgb(0, 0, 0);">2. キャンセルしたいイベント名の下にある鉛筆マークをクリックすると、イベント編集画面が開きます。</span></p><p data-identifyelement="512" dir="ltr"><span data-identifyelement="520" style="color: rgb(0, 0, 0);"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279264891/original/fkCatfJ2HHGfMTkJ9M5fh9Sn7Fc9jKvEGQ.png?1637306363" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043279264891" data-identifyelement="506"></span></p><p data-identifyelement="512" dir="ltr"><br data-identifyelement="513"></p><p data-identifyelement="512" dir="ltr"><span data-identifyelement="522" dir="ltr" style="color: rgb(0, 0, 0);">3. 右側にある [その他] をクリックし、[イベントをキャンセル] を選択します。</span></p><p data-identifyelement="515"><span data-identifyelement="523" style="color: rgb(0, 0, 0);"><img alt="" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043067862901/original/X_ZBJvZWboHVGJNrt8DywBg0RGVNFv5oWQ.png?1575265770" style="padding: 0px; border: 0px; font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; outline: none; color: rgb(0, 0, 0); font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; width: 600px; height: 157px;" class="fr-fic fr-dii" data-id="2043067862901" data-identifyelement="510"></span></p><p data-identifyelement="515"><br data-identifyelement="514"></p><p data-identifyelement="521" dir="ltr"><span data-identifyelement="525" dir="ltr" style="color: rgb(0, 0, 0);">4. 以下のメッセージが表示されるので、[はい] をクリックします。</span></p><p data-identifyelement="521" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043499715451/original/EvyD2UWGWE59u3P6v9Ohxk4O43lGkRoNPg.png?1703746435" style="width: 400px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043499715451" data-identifyelement="515"></p><p data-identifyelement="521" dir="ltr"><span data-identifyelement="527" dir="ltr" style="color: rgb(0, 0, 0);"> </span></p><p data-identifyelement="527" dir="ltr"><span data-identifyelement="528" dir="ltr" style="color: rgb(0, 0, 0);">5. 返金手数料が発生している場合は、その金額の確認画面が表示されます。</span></p><p data-identifyelement="532" dir="ltr"><span data-identifyelement="529" dir="ltr" style="color: rgb(0, 0, 0);">手数料の請求はPayPalを通じて行われます。画面の指示に従ってキャンセルの手続きを行います。</span></p><p data-identifyelement="532" dir="ltr"><br data-identifyelement="486"></p><p data-identifyelement="532" dir="ltr"><span data-identifyelement="529" dir="ltr" style="color: rgb(0, 0, 0);"><strong data-identifyelement="486">▼1つのイベントページに、コンビニ/ATM支払い（入金済）の注文が2件あった場合</strong></span></p><p data-identifyelement="528"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043495446764/original/9WA6UATJGTKz6Ww0yh0g03-ExIGYUr5mRg.png?1702023110" style="width: 400px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043495446764" data-identifyelement="487"></p><p data-identifyelement="528"><br data-identifyelement="516"></p><p data-identifyelement="535" dir="ltr"><span data-identifyelement="532" dir="ltr" style="color: rgb(0, 0, 0);">6. 返金手数料の決済が完了すると、イベントのキャンセル手続きも完了します。画面上に「イベントをキャンセルしました」のメッセージが表示されます。</span></p><p data-identifyelement="535" dir="ltr"><br data-identifyelement="487"></p><p data-identifyelement="488"><span data-identifyelement="514" dir="ltr" style="color: rgb(0, 0, 0);">※</span><span data-identifyelement="489" dir="ltr" style="color: rgb(0, 0, 0);">中止したイベントは「終了」イベント内に保存されます。</span><span data-identifyelement="490" dir="ltr" style="color: rgb(0, 0, 0);">中止したイベントのページを複製することもできます。</span></p><p data-identifyelement="491"><span data-identifyelement="492" dir="ltr" style="color: rgb(0, 0, 0);">詳しくは、</span><a data-identifyelement="493" href="https://help-organizer.peatix.com/ja-JP/support/solutions/articles/44001821722">イベントページをコピー/複製して作成の手間を省けますか？</a><span data-identifyelement="494" style="color: rgb(0, 0, 0);">をご参照ください。</span></p><p data-identifyelement="495"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043564937492/original/DV4Hp27M4466LvQEIIV_2w61vNL3UILuPg.png?1726648146" style="width: 400px; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043564937492" data-identifyelement="496"></p><p data-identifyelement="535" dir="ltr"><br data-identifyelement="518"></p><h3 data-identifyelement="515" dir="ltr" id="返金手数料について"><span data-identifyelement="534" style="color: rgb(0, 0, 0);"><strong data-identifyelement="516" dir="ltr">返金手数料について</strong></span></h3><p data-identifyelement="515" dir="ltr"><span data-identifyelement="535" style="color: rgb(0, 0, 0);">有料チケットが販売されているイベントで、有料チケット1枚以上を販売済みの場合は、以下の通りの返金手数料を主催者からいただきます。</span></p><p data-identifyelement="515" dir="ltr"><span data-identifyelement="536" dir="ltr" style="color: rgb(0, 0, 0);">※決済サービスの提供元が米国のPeatix Inc.であるため、<span data-identifyelement="537" dir="ltr" style="font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">返金手数料は</span>不課税取引となります。</span></p><p data-identifyelement="481"><span data-identifyelement="538" style="color: rgb(0, 0, 0);"><br style="margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;" data-identifyelement="493"></span></p><h4 data-identifyelement="483" id="ご注文日から50日未満のご注文について"><span data-identifyelement="539" style="color: rgb(0, 0, 0);"><strong data-identifyelement="494" dir="ltr">ご注文日から50日未満のご注文について</strong></span></h4><ul data-identifyelement="485"><li data-identifyelement="495" dir="ltr"><span data-identifyelement="540" dir="ltr" style="color: rgb(0, 0, 0);">クレジットカード支払い分：返金手数料はかかりません。</span></li><li data-identifyelement="496" dir="ltr"><span data-identifyelement="541" dir="ltr" style="color: rgb(0, 0, 0);">コンビニ/ATM支払い分：注文金額に関わらず、注文1件につき340円の返金手数料を主催者にご負担いただきます。</span></li></ul><p data-identifyelement="489"><span data-identifyelement="542" style="color: rgb(0, 0, 0);"><br style="margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;" data-identifyelement="497"></span></p><h4 data-identifyelement="491" dir="ltr" id="ご注文日から50日以上のご注文について"><span data-identifyelement="543" style="color: rgb(0, 0, 0);"><strong data-identifyelement="498" dir="ltr">ご注文日から50日以上のご注文について</strong><br data-identifyelement="519">お支払い方法や注文金額に関係なく、注文1件につき340円の返金手数料を主催者にご負担いただきます。</span></h4><h3 data-identifyelement="541" id="-1"><span data-identifyelement="544" style="color: rgb(0, 0, 0);"><br data-identifyelement="520"></span></h3><h3 data-identifyelement="541" id="返金処理の方法"><span data-identifyelement="545" style="color: rgb(0, 0, 0);"><strong data-identifyelement="525" dir="ltr">返金処理の方法</strong></span></h3><p data-identifyelement="543" dir="ltr"><span data-identifyelement="522" style="color: rgb(0, 0, 0);">返金処理の方法はチケットお申し込み時の決済方法によって異なります。</span></p><p data-identifyelement="565" dir="ltr"><span data-identifyelement="523" style="color: rgb(0, 0, 0);"><br data-identifyelement="524"></span></p><h4 data-identifyelement="530" dir="ltr" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 21.88px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1em;"><span data-identifyelement="525" style="color: rgb(0, 0, 0);"><span data-identifyelement="513" style="box-sizing: border-box;"><strong data-identifyelement="548" dir="ltr" style="box-sizing: border-box; font-weight: 700;">クレジットカード支払いでチケットを購入した場合</strong></span></span></h4><p data-identifyelement="534" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="527" style="color: rgb(0, 0, 0);"><span data-identifyelement="517" style="box-sizing: border-box;">利用されたクレジットカード会社を通じて返金処理が行われます。</span></span></p><p data-identifyelement="535" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="528" style="color: rgb(0, 0, 0);"><span data-identifyelement="518" dir="ltr" style="box-sizing: border-box;">なお、返金処理の方法はクレジットカード締め日により異なります。</span></span></p><p data-identifyelement="536" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="529" style="color: rgb(0, 0, 0);"><span data-identifyelement="519" style="box-sizing: border-box;"><br data-identifyelement="537" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;"></span></span></p><p data-identifyelement="538" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="530" style="color: rgb(0, 0, 0);"><span data-identifyelement="520" style="box-sizing: border-box;"><strong data-identifyelement="565" style="box-sizing: border-box; font-weight: 700;">▼キャンセル処理を実行した日付がカードの締め日よりも前の場合</strong></span></span></p><p data-identifyelement="539" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="531" style="color: rgb(0, 0, 0);"><span data-identifyelement="521" style="box-sizing: border-box;">当月の利用に対して当月内の返金処理がされるため、請求は発生しません。</span></span></p><p data-identifyelement="540" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="532" style="color: rgb(0, 0, 0);"><span data-identifyelement="522" style="box-sizing: border-box;">カードの利用明細には、利用分とキャンセル分が2行に分かれて表示されることが多いです。</span></span></p><p data-identifyelement="541" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="533" style="color: rgb(0, 0, 0);"><span data-identifyelement="523" style="box-sizing: border-box;"><br data-identifyelement="542" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;"></span></span></p><p data-identifyelement="543" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="534" style="color: rgb(0, 0, 0);"><span data-identifyelement="524" style="box-sizing: border-box;"><strong data-identifyelement="570" style="box-sizing: border-box; font-weight: 700;">▼キャンセル処理を実行した日付がカードの締め日を過ぎていた場合</strong></span></span></p><p data-identifyelement="544" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="535" style="color: rgb(0, 0, 0);"><span data-identifyelement="525" style="box-sizing: border-box;">当月の利用に対していったん請求が発生し、翌月にマイナス請求の形で返金されます。</span></span></p><p data-identifyelement="545" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="536" style="color: rgb(0, 0, 0);"><span data-identifyelement="526" style="box-sizing: border-box;"><br data-identifyelement="546" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;"></span></span></p><p data-identifyelement="547" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="537" style="color: rgb(0, 0, 0);"><span data-identifyelement="527" style="box-sizing: border-box;">※キャンセル処理を実行した日付は、キャンセル通知メールが配信された日付が目安となります。</span></span></p><p data-identifyelement="548" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 20px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="538" style="color: rgb(0, 0, 0);"><span data-identifyelement="528" style="box-sizing: border-box;">※当社では、利用されたクレジットカードの締め日および返金月を調べることはできません。</span></span></p><p data-identifyelement="549" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="540" style="color: rgb(0, 0, 0);"><span data-identifyelement="530" style="box-sizing: border-box;"><br data-identifyelement="550" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-weight: 400; text-align: left; text-indent: 0px;"></span></span></p><h4 data-identifyelement="551" dir="ltr" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 21.88px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1em;"><span data-identifyelement="541" style="color: rgb(0, 0, 0);"><span data-identifyelement="531" style="box-sizing: border-box;"><strong data-identifyelement="549" dir="ltr" style="box-sizing: border-box; font-weight: 700;">コンビニ/ATM支払いでチケットを購入した場合</strong></span></span></h4><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="543" style="color: rgb(0, 0, 0);"><span data-identifyelement="535" style="box-sizing: border-box;">電子送金サービス「キャッシュポスト」を通して指定の銀行口座に返金します。</span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="544" style="color: rgb(0, 0, 0);"><span data-identifyelement="536" dir="ltr" style="box-sizing: border-box;">参加者には返金案内のメールが送信されるので、メールの内容に沿って代金の受け取り手続きを行っていただきます。</span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="545" style="color: rgb(0, 0, 0);"><span data-identifyelement="537" style="box-sizing: border-box;"><br data-identifyelement="538" style="box-sizing: border-box;"></span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="546" style="color: rgb(0, 0, 0);"><span data-identifyelement="539" style="box-sizing: border-box;">キャッシュポストは株式会社イーコンテクストのサービスです。キャッシュポストでの代金受け取り方法については、<a data-identifyelement="556" href="https://support.cashpost.jp/" rel="noopener noreferrer" style="box-sizing: border-box; color: inherit;" target="_blank">キャッシュポストのご利用ガイド（外部サイト）</a>をご確認ください。</span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="547" style="color: rgb(0, 0, 0);"><span data-identifyelement="540" style="box-sizing: border-box;"><br data-identifyelement="541" style="box-sizing: border-box;"></span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="548" style="color: rgb(0, 0, 0);"><span data-identifyelement="542" style="box-sizing: border-box;">※コンビニ/ATM支払いの手数料220円は返金されません。</span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span data-identifyelement="548" style="color: rgb(0, 0, 0);"><span data-identifyelement="542" dir="ltr" style="box-sizing: border-box;">※ピーティックスは米国のPeatix Inc.が提供するプラットフォームを利用しており、決済サービス提供元もPeatix Inc.であることから、返金手数料340円は不課税となります。</span></span></p><p data-identifyelement="555" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br></p><p dir="ltr"><br></p><h3 dir="ltr" id="参加者に送られる自動メール"><strong dir="ltr">参加者に送られる自動メール</strong></h3><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043574476091/original/bjYnIl2oIjeEyDIwLNvhagZhHepF93iwlQ.png?1730114769" style="width: 400px; max-width: 100%;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043574476091"></p><p data-identifyelement="565" dir="ltr"><br></p><p data-identifyelement="565" dir="ltr"><br data-identifyelement="498"></p><p data-identifyelement="565" dir="ltr"><a data-identifyelement="506" href="https://learning.peatix.com/ja/" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043570962716/original/qAcfOUCajFkLHsOSzKIIhk661hwVng0hIw.png?1728826703" class="fr-fil fr-dib" data-id="2043570962716" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 700px;" data-attachment="[object Object]" data-identifyelement="499"></a><br data-identifyelement="523"></p> </article> <hr> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="44001821800" data-language="ja-JP"> この回答は役に立ちましたか？<span data-href="/ja-JP/support/solutions/articles/44001821800/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="44001821800" data-language="ja-JP" data-update-with-message="お役に立てて嬉しいです。フィードバックありがとうございました。"> はい</span><span class="vote-down-container"><span data-href="/ja-JP/support/solutions/articles/44001821800/thumbs_down" class="vote-down a-link" id="article_thumbs_down" data-remote="true" data-method="put" data-update="#vote-feedback-form" data-user-id="" data-article-id="44001821800" data-language="ja-JP" data-hide-dom="#voting-container" data-show-dom="#vote-feedback-container"> いいえ</span></span></p><a class="hide a-link" id="vote-feedback-form-link" data-hide-dom="#vote-feedback-form-link" data-show-dom="#vote-feedback-container">フィードバックを送信</a><div id="vote-feedback-container"class="hide"> <div 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