Calling Relay Assist - Relay UK Services

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aem-GridColumn--tablet--10 aem-GridColumn--phone--none aem-GridColumn--offset--tablet-wide--2 aem-GridColumn--tablet--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--tablet-wide--none aem-GridColumn--default--6 aem-GridColumn--offset--tablet--1"><div data-component-watch='["section-container"]' id="general" class="component-section-container component-section-container__default-left-padding component-section-container__default-right-padding component-section-container__default-top-padding component-section-container__default-bottom-padding component-section-container__white "> <div class="aem-Grid aem-Grid--6 aem-Grid--tablet--10 aem-Grid--default--6 aem-Grid--tablet-wide--8 aem-Grid--phone--10 aem-Grid--phone-wide--10 component-section-container__inner"> <div class="cmp cmp-text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--8 aem-GridColumn--phone-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--tablet--0 aem-GridColumn--tablet--10 aem-GridColumn--phone--none aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--tablet-wide--none aem-GridColumn--default--6">  <div class="component-heading-bar" aria-label="Need help calling someone if you're having a problem dialling direct?"> <h2 class="scalable-header scalable-header--large scalable-header--align-center scalable-header--dark-grey" id="need-help-calling-someone-if-youre-having-a-problem-dialling-direct">Need help calling someone if you're having a problem dialling direct?</h2> </div> </div> <div class="spacer parbase aem-GridColumn--phone-wide--none aem-GridColumn--tablet--10 aem-GridColumn--phone--none aem-GridColumn--tablet-wide--8 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--phone-wide--10 aem-GridColumn--tablet-wide--none aem-GridColumn--default--6 aem-GridColumn--offset--phone--0">  <div class="component-spacer"> <span class="component-spacer--spacer40"></span> </div> </div> <div class="cmp cmp-text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--8 aem-GridColumn--phone-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--tablet--0 aem-GridColumn--tablet--10 aem-GridColumn--phone--none aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--tablet-wide--none aem-GridColumn--default--6"> <div data-component-watch='["body-text-block"]' class="component-body-text-block" aria-label="text-block"> <p style="text-align: center;"><strong>If you鈥檙e deaf, hard of hearing or speech impaired, dial聽0870 240 9598</strong></p> <ol style="list-style-position: inside;"> <li>Call <strong>0870 240 9598</strong>聽from your phone's dialler (calls to this number cost 1p a minute plus your phone company's access charge).</li> <li>Within the app, '<strong>Join</strong>' the call when prompted and you'll see the message "Relay UK Please type the number you want to call GA."</li> <li>Enter the number of the person you want to call using the app's numeric keypad. At this point you're not connected to a Relay Assistant so make sure you type rather than speak.</li> <li>You'll then see "Relay UK Waiting for a free relay assistant" and shortly after, "Connected to Text Relay please wait."</li> <li>The Relay Assistant will then ask you the name of the person you want to call and try to connect you.</li> </ol> <p>If you're using a textphone, steps are similar to above but you'll be entering information onto the textphone screen instead.</p> <p>If you鈥檙e hearing and want to call someone who鈥檚 deaf, hard of hearing or speech impaired, dial <strong>0870 240 5152</strong> (calls to this number cost 1p a minute plus your phone company鈥檚 access charge).</p> <p>You鈥檒l just need the name and phone number of the person you want to speak to and the Relay Assistant will help connect you.</p> <p>You can use Relay Assist for help calling UK numbers, but we can鈥檛 connect you to international, premium rate or mobile numbers via this service.</p> </div></div> <div 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class="component-spacer"> <span class="component-spacer--spacer80"></span> </div> </div> </div> </div> <div class="breadcrumb-bar parbase aem-GridColumn aem-GridColumn--default--12">   <div data-component-watch='["breadcrumb-bar"]' class="component-breadcrumb-bar component-breadcrumb-bar-tablet">     <ul class="component-breadcrumb-bar__list "> <li class="component-breadcrumb-bar__list-item __page-crumb "> <a class="component-breadcrumb-bar__list-item-anchor __crumb-item" href="/" aria-label="Relay UK homepage"> <em class="component-breadcrumb-bar__list-item-anchor-span-home-icon icon-home"></em> </a> </li> <li class="component-breadcrumb-bar__list-item __page-crumb "> <a class="component-breadcrumb-bar__list-item-anchor __crumb-item" href="/relay-uk-services.html" aria-label="Relay UK services"> <span class="component-breadcrumb-bar__list-item-anchor-span"> Relay UK services</span> </a> </li> <li class="component-breadcrumb-bar__list-item __page-crumb component-breadcrumb-bar__list-item__page-last"> <a tabindex="-1" class="component-breadcrumb-bar__list-item-anchor __crumb-item" href="/relay-uk-services/calling-relay-assist.html" aria-label="Calling Relay Assist"> <span class="component-breadcrumb-bar__list-item-anchor-span"> Calling Relay Assist</span> </a> </li> </ul> </div> </div> </div> </div> </div> <div> <div class="cmp-experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="back-to-top-link aem-GridColumn aem-GridColumn--default--12">  <div data-component-watch='["back-to-top-link"]' class="component-back-to-top-link component-back-to-top-link"> <a href="#" class="component-back-to-top-link__link-to-top" role="button">Back to top</a> <p class="component-back-to-top-link__accessibility-message" style="color:transparent !important;" role="alert"></p> </div> </div> <div class="global-footer parbase aem-GridColumn aem-GridColumn--default--12"> <div 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