NIH VideoCasting - Frequently Asked Questions

<!DOCTYPE HTML> <html xmlns="http://www.w3.org/1999/xhtml" itemscope itemtype="http://schema.org/Event"> <head> <meta charset="utf-8"/> <title>NIH VideoCasting - Frequently Asked Questions</title> <link rel="canonical" href="https://videocast.nih.gov/Faq" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge" />  <link rel="shortcut icon" href="/favicon.ico" /> <link rel="icon" type="image/ico" href="/favicon.ico" /> <link rel="stylesheet" href="/plugins/uswds/dist/css/uswds.css" /> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.4.1/css/bootstrap.min.css"> <link rel="stylesheet" href="/css/indexw.css?v=2" type="text/css" /> <link rel="stylesheet" href="/css/vodw.css" type="text/css" /> <link rel="stylesheet" href="/plugins/fontawesome/fontawesome-free-5.11.2-web/css/all.css"> <link rel="stylesheet" href="/plugins/backToTop/jquery-backToTop.min.css" type="text/css"> <link rel="stylesheet" href="/plugins/jQueryUI-1.12.1/jquery-ui.css"> <link rel="stylesheet" href="/plugins/DataTables/datatables.min.css" type="text/css" /> <script src="//ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <script src="/plugins/jQueryUI-1.12.1/jquery-ui.min.js"></script> <script src="https://cdn.jsdelivr.net/npm/popper.js@1.16.0/dist/umd/popper.min.js" crossorigin="anonymous"></script> <script src="https://stackpath.bootstrapcdn.com/bootstrap/4.4.1/js/bootstrap.min.js"></script> <script src="/plugins/DataTables/datatables.min.js"></script> <script src="/plugins/backToTop/jquery-backToTop.min.js"></script>  <script async type="text/javascript" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=HHS&subagency=NIH&pua=UA-39200248-1" id="_fed_an_ua_tag"></script> <script src="/plugins/uswds/dist/js/uswds-init.js"></script> <style> .card { border-width: 1px; margin: unset; } .card i { margin-right: .5rem; } .btn-link:hover, .btn-link:focus { text-decoration: none; } /* for sample images */ .responsive { max-width: 100%; height: auto; border: thick solid gray; border-radius: 10px; } /* Sticky Footer Classes */ html, body { height: 100%; } #page-content { flex: 1 0 auto; } #sticky-footer { flex-shrink: none; } </style> </head> <body class="d-flex flex-column"> <div id="skiptocontent"> <a href="#maincontent">Skip Navigation</a> </div> <script src="/plugins/uswds/dist/js/uswds.js"></script> <section class="usa-banner site-banner" aria-label="Official website of the United States government,,,,,," > <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"> <img aria-hidden="true" class="usa-banner__header-flag" src="/plugins/uswds/dist/img/us_flag_small.png" alt="" /> </div> <div class="grid-col-fill tablet:grid-col-auto" aria-hidden="true"> <p class="usa-banner__header-text"> An official website of the United States government </p> <p class="usa-banner__header-action">Here鈥檚 how you know</p> </div> <button type="button" class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner" > <span class="usa-banner__button-text">Here鈥檚 how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner" > <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/plugins/uswds/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong><br />A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/plugins/uswds/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong><br />A <strong>lock</strong> ( <span class="icon-lock" ><svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewBox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-description" focusable="false" > <title id="banner-lock-title">Lock</title> <desc id="banner-lock-description">Locked padlock icon</desc> <path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z" /> </svg> </span >) or <strong>https://</strong> means you鈥檝e safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <div class="jumbotron jumbotron-fluid masthead ui-helper-hidden" id="banner"> <div class="container-fluid mastheadText"> <h1>NIH VideoCasting</h1> <p>CIT can broadcast your seminar, conference or meeting live to a world-wide audience over the Internet as a real-time streaming video. The event can be recorded and made available for viewers to watch at their convenience as an on-demand video or a downloadable file. CIT can also broadcast NIH-only or HHS-only content.</p> </div> </div> <nav class="navbar sticky-top navbar-expand-lg bg-dark navbar-dark"> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#collapsibleNavbar"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse" id="collapsibleNavbar"> <ul class="navbar-nav mr-auto"> <li class="nav-item" id="nav-home"><a class="nav-link" href="/">VideoCast Home</a></li> <li class="nav-item" id="nav-vod"><a class="nav-link" href="/PastEvents">Past Events</a></li> <li class="nav-item" id="nav-upcoming"><a class="nav-link" href="/FutureEvents">Upcoming Events</a></li> <li class="nav-item" id="nav-faq"><a class="nav-link" href="/Faq">FAQ</a></li> <li class="nav-item"><a class="nav-link" href="https://itservicedesk.nih.gov/Support" target="_blank">Contact Us</a></li> <li class="nav-item" id="nav-test"><a class="nav-link" href="/BrowserTest">Test Computer</a></li> </ul> <ul class="navbar-nav" id="nav-search"> <li class="nav-item"> <form class="form-inline" action="/search"> <input class="form-control mr-sm-2" type="text" placeholder="Search" name="newQuery"> <button class="btn btn-success" type="submit">Search</button> </form> </li> </ul> </div> </nav> <script> $(document).ready(function () { $("#nav-faq").addClass("active"); // Add minus icon for collapse element which is open by default $(".collapse.show").each(function(){ $(this).prev(".card-header").find(".fa").addClass("fa-minus-circle").removeClass("fa-plus-circle"); }); // Toggle plus minus icon on show hide of collapse element $(".collapse").on('show.bs.collapse', function(){ $(this).prev(".card-header").find(".fa").removeClass("fa-plus-circle").addClass("fa-minus-circle"); }).on('hide.bs.collapse', function(){ $(this).prev(".card-header").find(".fa").removeClass("fa-minus-circle").addClass("fa-plus-circle"); }); var $button = $.backToTop({ // background color backgroundColor: '#5D5D5D', // text color color: '#FFFFFF', // container element container: this._body, // 'nonn', 'spin', 'fade', 'zoom', or 'spin-inverse' effect: 'fade', // enable the back to top button enabled: true, // width/height of the back to top button height: 70, width: 70, // icon icon: 'fas fa-chevron-up', // margins marginX: 20, marginY: 20, // bottom/top left/right position: 'bottom right', // trigger position pxToTrigger: 600, // scroll animation scrollAnimation: 1000, // or 'fawesome' theme: 'fawesome', // z-index zIndex: 999 }); }); </script> <div id="page-content"> <div class="container"> <div class="my-5"> <div class="col"> <h1>VideoCast FAQ <small>frequently asked questions</small> </h1> </div> </div> <div class="row pb-5"> <div class="col-md-3 mb-2"> <div class="card"> <h6 class="card-header">Category</h6> <ul class="nav nav-pills nav-justify flex-column "> <li class="nav-item"> <a class="nav-link active" id="general-tab" data-toggle="tab" href="#general" role="tab" aria-controls="general" aria-selected="true"> <i class="fa fa-question-circle"></i> Using VideoCast <span class="badge badge-light badge-pill ml-15">05</span> </a> </li> <li class="nav-item"> <a class="nav-link" id="problems-tab" data-toggle="tab" href="#problems" role="tab" aria-controls="profile" aria-selected="false"> <i class="fa fa-exclamation-circle"></i> Problems <span class="badge badge-light badge-pill ml-15">03</span> </a> </li> <li class="nav-item"> <a class="nav-link" id="create-tab" data-toggle="tab" href="#create" role="tab" aria-controls="profile" aria-selected="false"> <i class="fa fa-save"></i> Creating a VideoCast <span class="badge badge-light badge-pill ml-15">03</span> </a> </li> <li class="nav-item"> <a class="nav-link" id="technical-tab" data-toggle="tab" href="#technical" role="tab" aria-controls="profile" aria-selected="false"> <i class="fa fa-code"></i> Technical Questions <span class="badge badge-light badge-pill ml-15">02</span> </a> </li> </ul> </div> </div> <div class="col-md-8 ml-md-3">  <div class="tab-content border rounded"> <div class="tab-pane fade show active" id="general" role="tabpanel" aria-labelledby="general-tab"> <h2 class="p-4"> General FAQ - Using VideoCast</h2> <div class="accordion accordion-flush p-1" id="accordion1"> <div class="card"> <div class="card-header" id="heading3"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse3"> <i class="fa fa-plus-circle"></i> NIH-only and HHS-only Events</button> </h2> </div> <div id="collapse3" class="collapse" aria-labelledby="heading3" data-parent="#accordion1"> <div class="card-body"> <p class="card-text">All VideoCasts are world-accessible except for NIH-only and HHS-only which can only be seen from computers on NIH and HHS networks. Teleworking staff must use VPN to access NIH-only and HHS-only VideoCasts. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading4"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse4"> <i class="fa fa-plus-circle"></i> Can I download a VideoCast?</button> </h2> </div> <div id="collapse4" class="collapse" aria-labelledby="heading4" data-parent="#accordion1"> <div class="card-body"> <p class="card-text">All world accessible VideoCast files can be saved for offline playback. </p> <p class="card-text">You may select from a list of video sizes to download. You may also download caption-text or a transcript. </p> <img alt="Image of download form" src="/faq/downloader.png" class="responsive" /> </div> </div> </div> <div class="card"> <div class="card-header" id="heading5"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse5"> <i class="fa fa-plus-circle"></i> Are all VideoCasts added to Past Events?</button> </h2> </div> <div id="collapse5" class="collapse" aria-labelledby="heading5" data-parent="#accordion1"> <div class="card-body"> <p class="card-text">All VideoCasts are added as quickly as possible, usually within a few days after the broadcast. All-day conferences can take longer. On occasion the archive copies are made from backup recordings, which will delay this process. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading6"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse6"> <i class="fa fa-plus-circle"></i> Can I get CME credits watching a VideoCast?</button> </h2> </div> <div id="collapse6" class="collapse" aria-labelledby="heading6" data-parent="#accordion1"> <div class="card-body"> <p class="card-text">The Johns Hopkins University School of Medicine is the accredited provider for NIH CME activities. For more information, please visit <a class="card-link" href="https://hopkinscme.cloud-cme.com/">https://hopkinscme.cloud-cme.com</a> and contact CME tech support directly from this page. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading17"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse17"> <i class="fa fa-plus-circle"></i> How long do you keep VideoCasts on the website?</button> </h2> </div> <div id="collapse17" class="collapse" aria-labelledby="heading17" data-parent="#accordion1"> <div class="card-body"> <p class="card-text">VideoCast events are kept forever on the website, unless we are specifically asked to remove one. </p> </div> </div> </div> </div> </div>  <div class="tab-pane fade border-top-0" id="problems" role="tabpanel" aria-labelledby="problems-tab"> <h2 class="p-4"> Problems and troubleshooting</h2> <div class="accordion accordion-flush p-1" id="accordionP"> <div class="card"> <div class="card-header" id="heading20"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse20"> <i class="fa fa-plus-circle"></i> Who do I call if there is a problem?</button> </h2> </div> <div id="collapse20" class="collapse" aria-labelledby="heading20" data-parent="#accordionP"> <div class="card-body"> <p class="card-text">Call the NIH IT Service Desk at (301) 496-4357, toll free (866) 319-4357 or use <a class="card-link" href="https://itservicedesk.nih.gov" target="_blank">NIH IT Service Desk</a>. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading21"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse21"> <i class="fa fa-plus-circle"></i> I'm not getting sound</button> </h2> </div> <div id="collapse21" class="collapse" aria-labelledby="heading21" data-parent="#accordionP"> <div class="card-body"> <p class="card-text">Check your speaker volume and mixer settings. Make sure sound is not set to mute. Check to see if the VideoCast is on a break and wait for the event to resume. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading22"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse22"> <i class="fa fa-plus-circle"></i> Why are the images blurry?</button> </h2> </div> <div id="collapse22" class="collapse" aria-labelledby="heading22" data-parent="#accordionP"> <div class="card-body"> <p class="card-text">There are several reasons why the images may appear blurry. </p> <ol> <li>VideoCast automatically scales down the video quality if you have a low bandwidth internet connection. You can test your internet speed here: <a class="card-link" href="https://videocast.nih.gov/BrowserTest">https://videocast.nih.gov/BrowserTest</a> </li> <li> Your player may have accidentally been changed to use a low bitrate connection. Click on the gear icon on the VideoCast toolbar, then click on "quality" and select "auto". </li> </ol> <img alt="Image of videocast settings" src="/faq/quality.png" class="responsive" /> </div> </div> </div> </div> </div>  <div class="tab-pane fade border-top-0" id="create" role="tabpanel" aria-labelledby="create-tab"> <h2 class="p-4"> Creating a VideoCast FAQ</h2> <div class="accordion accordion-flush p-1" id="accordion2"> <div class="card"> <div class="card-header" id="heading7"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse7"> <i class="fa fa-plus-circle"></i> How do I setup a VideoCast?</button> </h2> </div> <div id="collapse7" class="collapse" aria-labelledby="heading7" data-parent="#accordion2"> <div class="card-body"> <p class="card-text"> <b>Please work with both NIH Events Management (ORS) and CIT Video to schedule a VideoCast</b> </p> <p class="card-text"> <b>ORS </b>- Contact <a class="card-link" href="mailto:nihvideo-l@mail.nih.gov?subject=VideoCast%20request" target="_blank">NIH Events Management</a> for an estimate and work order number so they can provide event support, send CIT live captioned video and make arrangements for sign language interpreter services. </p> <p class="card-text"> <b>CIT </b>- Schedule at <a class="card-link" href="https://videocast.nih.gov/info" target="_blank">https://videocast.nih.gov/info</a> and provide event details. There is no CIT fee for NIH customers requesting live and archived VideoCasts. HHS clients ask NIH Events Management staff to schedule upcoming VideoCasts. </p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading8"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse8"> <i class="fa fa-plus-circle"></i> Can viewers send comments during a live VideoCast?</button> </h2> </div> <div id="collapse8" class="collapse" aria-labelledby="heading8" data-parent="#accordion2"> <div class="card-body"> <p class="card-text"> CIT has developed a live event feedback form that can forward requests to a specified email address. Messages can be retrieved in real time at your event with your notebook or wireless handheld. </p> <img alt="Image of Live Feedback form" src="/faq/feedback.png" class="responsive" /> </div> </div> </div> <div class="card"> <div class="card-header" id="heading9"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse9"> <i class="fa fa-plus-circle"></i> Do I need captions?</button> </h2> </div> <div id="collapse9" class="collapse" aria-labelledby="heading9" data-parent="#accordion2"> <div class="card-body"> <p class="card-text"> VideoCasts require captions for Section 508 compliance. </p> <p class="card-text"> <b>搂 1194.24 Video and multimedia products.</b> <br/> All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. </p> </div> </div> </div> </div> </div>  <div class="tab-pane fade border-top-0" id="technical" role="tabpanel" aria-labelledby="technical-tab"> <h2 class="p-4"> Technical questions about VideoCast</h2> <div class="accordion accordion-flush p-1" id="accordion-technical"> <div class="card"> <div class="card-header" id="heading-40"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse-40"> <i class="fa fa-plus-circle"></i> How do I embed a VideoCast event on my webpage?</button> </h2> </div> <div id="collapse-40" class="collapse" aria-labelledby="heading-40" data-parent="#accordion-technical"> <div class="card-body"> <p class="card-text">You can embed a VideoCast event on your webpage, if the event does not have any restrictions on it, such as being restricted to NIH-Only, or having a password. To get the embed code, open the event and click on the settings (gear) icon on the toolbar. Then click on Share tab. Click on the embed link to copy the html. </p> <img alt="Image of videocast settings" src="/faq/sharing.png" class="responsive" /> </div> </div> </div> <div class="card"> <div class="card-header" id="heading-41"> <h2 class="mb-0"> <button type="button" class="btn btn-link text-left" data-toggle="collapse" data-target="#collapse-41"> <i class="fa fa-plus-circle"></i> Can I have a URL that jumps to a time inside an event?</button> </h2> </div> <div id="collapse-41" class="collapse" aria-labelledby="heading-41" data-parent="#accordion-technical"> <div class="card-body"> <p class="card-text">You can change a URL to start at a particular time in an event, or stop at a time. The parameters are:</p> <ul> <li>start: the starting position (in seconds) (optional)</li> <li>stop: the stopping position (in seconds) (optional)</li> </ul> <p class="card-text">Example: this url will play event 41446, starting at 10 minutes, and stopping at 10 minutes 10 seconds. </p> <code>https://videocast.nih.gov/watch=41446&start=600&stop=610</code> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> <footer id="sticky-footer" class="py-2 bg-light text-white-50"> <div class="container-fluid text-left"> <ul class="nav nav-pills"> <li class="nav-item"><a class="nav-link" href="https://www.nih.gov">NIH.gov</a></li> <li class="nav-item"><a class="nav-link" href="https://www.dhhs.gov">DHHS.gov</a></li> <li class="nav-item"><a class="nav-link" href="/rss/default.asp">RSS</a></li> <li class="nav-item"><a class="nav-link" href="https://www.nih.gov/about/privacy.htm">Privacy Policy</a></li> <li class="nav-item"><a class="nav-link" href="https://www.hhs.gov/vulnerability-disclosure-policy/index.html">HHS Vulnerability Disclosure</a></li> </ul> <p style="text-align:left"> <a href="https://www.cit.nih.gov/"> <img src="/images/logo_CIT2.png" alt="Center for Information Technology, CIT Logo" style="height: 50px; width: 157px" /> </a> </p> </div> </footer> </body> </html>

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NIH VideoCasting - Frequently Asked Questions