Network Operation Centre (System Monitoring)

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data-drupal-link-system-path="node/4801"><span>Network Operation Centre (System Monitoring)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/server-hosting-data-centre-management" class="t-nav-link" data-drupal-link-system-path="node/4631"><span>Server Hosting & Data Centre Management<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=46" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"46"}" data-drupal-link-system-path="node/21"><span>IT Security<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/security-assessment-and-review" class="t-nav-link" data-drupal-link-system-path="node/3686"><span>Security Assessment and Review<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/endpoint-security-management" class="t-nav-link" data-drupal-link-system-path="node/4676"><span>Endpoint Security Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/firewall-security-policies" class="t-nav-link" data-drupal-link-system-path="node/4781"><span>Firewall Security Policies<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/policy-advice" class="t-nav-link" data-drupal-link-system-path="node/4686"><span>Policy Advice<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/security-information-and-event-management" class="t-nav-link" data-drupal-link-system-path="node/4666"><span>Security Information and Event Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/server-security-management" class="t-nav-link" data-drupal-link-system-path="node/4681"><span>Server Security Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/system-vulnerability-scanning" class="t-nav-link" data-drupal-link-system-path="node/4656"><span>System Vulnerability Scanning<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-application-firewall" class="t-nav-link" data-drupal-link-system-path="node/4786"><span>Web Application Firewall<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-application-inspect" class="t-nav-link" data-drupal-link-system-path="node/4661"><span>Web Application Inspect<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=45" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"45"}" data-drupal-link-system-path="node/21"><span>Network Connectivity and Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/wired-connection" class="t-nav-link" data-drupal-link-system-path="node/3376"><span>Wired Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-private-network-vpn" class="t-nav-link" data-drupal-link-system-path="node/3381"><span>Virtual Private Network (VPN)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/on-campus-wi-fi-connection" class="t-nav-link" data-drupal-link-system-path="node/3386"><span>On-campus Wi-Fi Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/off-campus-wi-fi-connection" class="t-nav-link" data-drupal-link-system-path="node/3391"><span>Off-campus Wi-Fi Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/internet-things-iot-connections" class="t-nav-link" data-drupal-link-system-path="node/3396"><span>Internet-of-Things (IoT) Connections<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/domain-name-application-and-management" class="t-nav-link" data-drupal-link-system-path="node/3361"><span>Domain Name Application and Management<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=42" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"42"}" data-drupal-link-system-path="node/21"><span>End User Computing and Desktop Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/cloud-storage" class="t-nav-link" data-drupal-link-system-path="node/5321"><span>Cloud Storage<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/computer-set-and-configurations" class="t-nav-link" data-drupal-link-system-path="node/5001"><span>Computer Set Up and Configurations<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/computers-management-lecture-theatres-and-classrooms" class="t-nav-link" data-drupal-link-system-path="node/3461"><span>Computers Management in Lecture Theatres and Classrooms<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/data-removal-service" class="t-nav-link" data-drupal-link-system-path="node/5066"><span>Data Removal Service<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/desktop-management" class="t-nav-link" data-drupal-link-system-path="node/4726"><span>Desktop Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/express-terminals" class="t-nav-link" data-drupal-link-system-path="node/3471"><span>Express Terminals<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/robotic-process-automation" class="t-nav-link" data-drupal-link-system-path="node/4606"><span>Robotic Process Automation<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/information-classification-and-protection" class="t-nav-link" data-drupal-link-system-path="node/5131"><span>Information Classification and Protection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/mobile-device-management" class="t-nav-link" data-drupal-link-system-path="node/4806"><span>Mobile Device Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/open-access-terminals" class="t-nav-link" data-drupal-link-system-path="node/4996"><span>Open Access Terminals<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-survey" class="t-nav-link" data-drupal-link-system-path="node/3681"><span>Online Survey<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/printer-print-queue-management" class="t-nav-link" data-drupal-link-system-path="node/4991"><span>Printer & Print Queue Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/remote-desktop" class="t-nav-link" data-drupal-link-system-path="node/3591"><span>Remote Desktop<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/shared-network-drive" class="t-nav-link" data-drupal-link-system-path="node/3601"><span>Shared Network Drive<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/teaching-studios-computer-laboratories" class="t-nav-link" data-drupal-link-system-path="node/3466"><span>Teaching Studios (Computer Laboratories)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/url-shortener-shorturl" class="t-nav-link" data-drupal-link-system-path="node/4966"><span>URL Shortener (ShortURL)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-desktop-service" class="t-nav-link" data-drupal-link-system-path="node/3476"><span>Virtual Desktop Service<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/e-signature-service" class="t-nav-link" data-drupal-link-system-path="node/7981"><span>e-Signature Service<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=39" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"39"}" data-drupal-link-system-path="node/21"><span>Printing and Scanning Facilities<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/printing-teaching-studios" class="t-nav-link" data-drupal-link-system-path="node/3846"><span>Printing in Teaching Studios<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/free-quota-printing-students" class="t-nav-link" data-drupal-link-system-path="node/3851"><span>Free Quota Printing for Students<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/charged-printing-students" class="t-nav-link" data-drupal-link-system-path="node/3856"><span>Charged Printing for Students<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/scanning-facilities" class="t-nav-link" data-drupal-link-system-path="node/3861"><span>Scanning Facilities<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/multiple-choice-scanning-using-omr" class="t-nav-link" data-drupal-link-system-path="node/4691"><span>Multiple Choice Scanning Using OMR<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=47" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"47"}" data-drupal-link-system-path="node/21"><span>Software Licenses and Deployment<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/software-copyright-management" class="t-nav-link" data-drupal-link-system-path="node/3616"><span>Software Copyright Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/software-mass-deployment" class="t-nav-link" data-drupal-link-system-path="node/3611"><span>Software Mass Deployment<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/campus-wide-software-licenses" class="t-nav-link" data-drupal-link-system-path="node/4711"><span>Campus-wide Software Licenses<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=48" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"48"}" data-drupal-link-system-path="node/21"><span>Teaching and Learning Support<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/learning-management-system" class="t-nav-link" data-drupal-link-system-path="node/3691"><span>Learning Management System<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-classroom" class="t-nav-link" data-drupal-link-system-path="node/4716"><span>Virtual Classroom<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/class-response-system" class="t-nav-link" data-drupal-link-system-path="node/3706"><span>In-class Response System<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/plagiarism-check" class="t-nav-link" data-drupal-link-system-path="node/3701"><span>Plagiarism Check<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/lecture-capture" class="t-nav-link" data-drupal-link-system-path="node/3676"><span>Lecture Capture<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-test" class="t-nav-link" data-drupal-link-system-path="node/3576"><span>Online Test<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/gartner" class="t-nav-link" data-drupal-link-system-path="node/5051"><span>Gartner<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/grammarly" class="t-nav-link" data-drupal-link-system-path="node/7056"><span>Grammarly<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=49" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"49"}" data-drupal-link-system-path="node/21"><span>User Communication and Training<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-courses-linkedin-learning" class="t-nav-link" data-drupal-link-system-path="node/3661"><span>Online Courses (LinkedIn Learning)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/it-forum" class="t-nav-link" data-drupal-link-system-path="node/3666"><span>IT Forum<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/it-news" class="t-nav-link" data-drupal-link-system-path="node/3651"><span>IT News<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=44" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"44"}" data-drupal-link-system-path="node/21"><span>Web Hosting<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/departmental-web-design-template" class="t-nav-link" data-drupal-link-system-path="node/3766"><span>Departmental Web Design Template<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/static-web-hosting" class="t-nav-link" data-drupal-link-system-path="node/3401"><span>Static Web Hosting<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-content-management-platform-drupal" class="t-nav-link" data-drupal-link-system-path="node/3746"><span>Web Content Management Platform (Drupal)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/microsoftnet-application-hosting" class="t-nav-link" data-drupal-link-system-path="node/3421"><span>Microsoft.NET Application Hosting<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/personal-web-hosting" class="t-nav-link" data-drupal-link-system-path="node/3456"><span>Personal Web Hosting<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities" class="t-nav-link t-dropdown-toggle" data-drupal-link-system-path="node/21"><span>High-Performance Computing (HPC) and Research Computing<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/hpc-account-request" class="t-nav-link" data-drupal-link-system-path="node/4856"><span>HPC Account Request<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/aimachine-learning-environment" class="t-nav-link" data-drupal-link-system-path="node/4866"><span>AI/Machine Learning Environment<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--collapsed"> <a href="/its/services-facilities" class="t-nav-link" data-drupal-link-system-path="node/21"><span>Smart Campus and AV<i class=""></i></span></a> </li> <li class="nav-item menu-item--collapsed"> <a href="/its/services-facilities" class="t-nav-link" data-drupal-link-system-path="node/21"><span>User Support<i class=""></i></span></a> </li> </ul> </nav> <div data-block-plugin-id="entity_field:node:field_cityu_service_contact" class="block block-ctools-block block-entity-fieldnodefield-cityu-service-contact"> <h2>Contact Information</h2> <div class="content"> <div class="field field--name-field-cityu-service-contact field--type-entity-reference field--label-hidden field__item"> <div > <div class="field field--name-title field--type-string field--label-hidden field__item">IT Service Desk</div> <div class="field field--name-field-cityu-poi-telephone field--type-string field--label-above"> <div class="field__label">Telephone</div> <div class="field__item"> <p><a href="tel:+852 3442-8340">+852 3442-8340</a></p> </div> </div> <div class="field field--name-field-cityu-poi-email field--type-email field--label-above"> <div class="field__label">E-mail</div> <div class="field__item"><a href="mailto:IT.ServiceDesk@cityu.edu.hk">IT.ServiceDesk@cityu.edu.hk</a></div> </div> <div class="field field--name-field-cityu-enquiry field--type-link field--label-above"> <div class="field__label">Others</div> <div class="field__item"><a href="https://teams.microsoft.com/l/chat/0/0?users=cschelp%40um.cityu.edu.hk">Microsoft Teams</a></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="entity_field:node:field_cityu_service_location" class="block block-ctools-block block-entity-fieldnodefield-cityu-service-location"> <h2>Location</h2> <div class="content"> <div class="field field--name-field-cityu-service-location field--type-entity-reference field--label-hidden field__items"> <div class="field__item"> <div > <a href="https://cityuweb.wcm.cityu.edu.hk/about/campus/map#code:CSC-SVC" >4/F, Li Dak Sum Yip Yio Chin Academic Building, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong, Kowloon, Hong Kong SAR </a> </div> </div> </div> </div> </div> </div> </div> <div class="col-lg-9 region-lg-9"> <div class="region-main"> <div data-block-plugin-id="entity_field:node:title" class="block block-ctools-block block-entity-fieldnodetitle"> <div class="content"> <div class="field field--name-title field--type-string field--label-hidden"><h1>Network Operation Centre (System Monitoring)</h1></div> </div> </div> <div data-block-plugin-id="field_block:node:cityu_service:field_cityu_service_target" class="block block-layout-builder block-field-blocknodecityu-servicefield-cityu-service-target block-entity-fieldnodefield-cityu-service-target"> <div class="content"> <div class="field field--name-field-cityu-service-target field--type-entity-reference field--label-hidden field__items"> for Staff</div> </div> </div> <div data-block-plugin-id="entity_field:node:body" class="block block-ctools-block block-entity-fieldnodebody"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Multiple data centres maintained by the Computing Services Centre (CSC) are providing a 24 x 7 x 365 IT infrastructure for various computer platforms. To sustain high availability and reliable services, systems are implemented with various levels of redundancy. A highly skilled Operations Team is required to arrange planned setups as well as responding to unplanned incidents. To achieve the goals, services offered include: (i) data centre monitoring; (ii) housekeeping / routine operational duties; (iii) handling queries and jobs related to staff accounts; (iv) server rack management and laying of UTP / fiber cables; (v) mounting or dismounting servers/appliances on site; and (vi) enforcing access and inventory control upon the data centres of the CSC.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> <div id="main" class="container"> <div class="row row-offcanvas row-offcanvas-left clearfix"> <main class="main-content col order-last" id="content" role="main"> <section class="section"> <a id="main-content" tabindex="-1"></a> </section> </main> </div> </div> </div> <div class="featured-bottom"> <aside class="container clearfix" role="complementary"> <div id="block-itchatbot" data-quickedit-entity-id="block_content/46" data-block-plugin-id="block_content:034fc2f9-1ebc-42c2-9f98-7cac44d21447" class="block block-block-content block-block-content034fc2f9-1ebc-42c2-9f98-7cac44d21447"> <div class="t-text"> <div class="container"> <div class="row"> <div class="col-12"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style type="text/css">/* */ .t-back-to-top { bottom: 60px; } .chatbot-button-wrapper { position: fixed; right: 6px; bottom: 6px; z-index: 990; transition: bottom 0.8s ease; } .chatbot-button { width: 48px; height: 48px; padding: 6px; border: 0; border-radius: 50%; background: #768fd6; transition: background 0.4s ease; color: #fff; cursor: pointer; animation-name: pulse; animation-iteration-count: infinite; animation-duration: 1s; animation-timing-function: ease-in-out; animation-fill-mode: both; } .chatbot-button:hover { background: #004179; } .chatbot-button-hide { bottom: -54px; } .chatbot-modal { display: block; position: fixed; z-index: 1000; right: 10px; bottom: -600px; transition: bottom 0.8s ease; width: 400px; max-width: calc(100% - 20px); height: 600px; max-height: calc(100% - 20px); border: 1px solid rgba(0,0,0,.125); border-color: #c5c5c5; box-shadow: 0 0.05rem 0.5rem 0 rgba(115, 115, 115, 0.25); overflow: auto; } .chatbot-modal-active { bottom: 0px; } .chatbot-modal-content { padding: 0; border: 0; width: 100%; height: 100%; background-color: #fefefe; } .chatbot-modal-header { height: 48px; padding: 12px 20px; background: #768fd6; color: #fff; z-index: 1010; } .chatbot-modal-header img { width: 24px; height: 24px; margin-top: -4px; margin-right: 6px; } .chatbot-modal-header .close { color: #fff; } .chatbot-modal-body { width: 100%; height: calc(100% - 48px); overflow: hidden; } .chatbot-iframe { width: 100%; height: 100%; border: 0; } @keyframes pulse { 0% { -webkit-transform: scaleX(1); transform: scaleX(1); } 50% { -webkit-transform: scale3d(1.05,1.05,1.05); transform: scale3d(1.05,1.05,1.05); } 100% { -webkit-transform: scaleX(1); transform: scaleX(1); } } </style> <script> function openModal() { var modal = document.getElementById('chatBotModal'); var button = document.getElementById('chatBotButton'); if (!modal.classList.contains('chatbot-modal-opened')) { var iframe = document.getElementById('chatBotIframe'); var url = 'https://www.cityu.edu.hk/portal/it-chatbot/chat.htm?showitchatbox=1'; iframe.src = url; iframe.scrolling = 'no'; modal.classList.add('chatbot-modal-opened'); } button.classList.add('chatbot-button-hide'); modal.classList.add('chatbot-modal-active'); } function closeModal() { var modal = document.getElementById('chatBotModal'); var button = document.getElementById('chatBotButton'); // var iframe = document.getElementById('chatBotIframe'); // iframe.src = ''; // modal.style.display = 'none'; modal.classList.remove('chatbot-modal-active'); button.classList.remove('chatbot-button-hide'); } </script> <div class="chatbot-button-wrapper" id="chatBotButton"><button class="chatbot-button" 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