Frequently Asked Questions (FAQ)

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menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/route-timetable-data-services" data-drupal-link-system-path="node/3101">GTFS Data</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/performance-measures" data-drupal-link-system-path="node/11776">Performance Metrics</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/ethics-policy" title="Pace Ethics policy and related documents" data-drupal-link-system-path="node/651">Ethics Policy</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item menu-item--expanded"> <a href="/purchasing" data-drupal-link-system-path="node/2176">Doing Business</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> <ul class="menu menu-level-2"> <li class="menu-item"> <a href="/purchasing" data-drupal-link-system-path="node/2176">Doing Business</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/advertising" data-drupal-link-system-path="node/81">Advertising Opportunities</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/recently-awarded-contracts" data-drupal-link-system-path="node/2186">Awarded Contracts</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/dbe" data-drupal-link-system-path="node/606">Disadvantaged Business Enterprise Program (DBE)</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="https://pace.diversitycompliance.com" title="Link to Pace's DBE Diversity Compliance Portal">DBE Diversity Compliance Portal</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/isupplier-portal" data-drupal-link-system-path="node/10351">iSupplier Portal</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/project/transit-supportive-guidelines" data-drupal-link-system-path="node/1846">Transit Supportive Development Guidelines</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/anticipated-procurement-opportunities" data-drupal-link-system-path="node/2181">Anticipated Procurement Opportunities</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/guide-doing-business-pace" data-drupal-link-system-path="node/2286">Guide to Doing Business with Pace</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/open-solicitations" data-drupal-link-system-path="node/3471">Open Solicitations</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/bid-tabulation-results" data-drupal-link-system-path="node/2171">Bid Results</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item menu-item--expanded"> <a href="/events" data-drupal-link-system-path="node/356">Events</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> <ul class="menu menu-level-2"> <li class="menu-item"> <a href="/public-meetings" title="List of all Pace public meetings, hearings and forums" data-drupal-link-system-path="node/5131">Public meetings</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item menu-item--expanded menu-item--active-trail"> <a href="/contact" data-drupal-link-system-path="node/231">Contact Pace</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> <ul class="menu menu-level-2"> <li class="menu-item"> <a href="/contact" data-drupal-link-system-path="node/231">Contact Pace</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/bus-stop-appeal" data-drupal-link-system-path="node/121">Bus Stop Appeal</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/directory/customer-relations" data-drupal-link-system-path="node/2306">Customer Service</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="http://survey.pacebus.com/mrIWeb/mrIWeb.dll?I.Project=JUDIB_USERNONUSERV2016" title="Submit feedback to Pace via a survey tool">Customer Survey</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item menu-item--active-trail"> <a href="/frequently-asked-questions-faq" data-drupal-link-system-path="node/1891" class="is-active" aria-current="page">Frequently Asked Questions (FAQ)</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/directory/media-relations-inquiries" data-drupal-link-system-path="node/2316">Media Inquiries</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/contact-directory" data-drupal-link-system-path="node/1966">Contact Directory</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item"> <a href="/news" data-drupal-link-system-path="node/206">News</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> </div> </div> </li> <li class="menu-item menu-item--expanded"> <a href="/legal-landing" data-drupal-link-system-path="node/2291">Policies & Legal Notices</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> <ul class="menu menu-level-2"> <li class="menu-item"> <a href="/legal-landing" data-drupal-link-system-path="node/2291">Policies & Legal Notices</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/" data-drupal-link-system-path="<front>">Equal Employment Opportunity</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/public-hearings" data-drupal-link-system-path="node/531">Public Hearings</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/section608" data-drupal-link-system-path="node/2736">Section 608</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/titleVIpolicy" data-drupal-link-system-path="node/666">Title VI</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item menu-item--expanded"> <a href="/projects-studies" data-drupal-link-system-path="node/571">Projects & Studies</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> <ul class="menu menu-level-2"> <li class="menu-item"> <a href="/projects-studies" data-drupal-link-system-path="node/571">Projects & Studies</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/driving-innovation" title="Pace's 2021 strategic vision plan" data-drupal-link-system-path="node/576">Driving Innovation Plan</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/revision" data-drupal-link-system-path="node/11971">ReVision Network Restructuring Project</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> <li class="menu-item"> <a href="/project/project-zero" data-drupal-link-system-path="node/15391">Zero Emissions Project</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-2 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> <li class="menu-item"> <a href="/public-meetings" data-drupal-link-system-path="node/5131">Public Meetings</a> <div class="kenobi" style="display:none;"> <div class="menu_link_content menu-link-contentmain view-mode-default menu-dropdown menu-dropdown-1 menu-type-default"> </div> </div> </li> </ul> </div> </div> </li> </ul> </nav><div class="views-exposed-form block block-views block-views-exposed-filter-blockacquia-search-page" data-drupal-selector="views-exposed-form-acquia-search-page" id="block-pace-theme-exposedformacquia-searchpage" data-block-plugin-id="views_exposed_filter_block:acquia_search-page"> <form action="/search" method="get" id="views-exposed-form-acquia-search-page" accept-charset="UTF-8"> <div class="form--inline clearfix"> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-search form-item-search"> <label for="edit-search">Keywords</label> <input placeholder="Search" data-drupal-selector="edit-search" type="text" id="edit-search" name="search" value="" size="30" maxlength="128" class="form-text" /> </div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--3"><input data-drupal-selector="edit-submit-acquia-search" type="submit" id="edit-submit-acquia-search" value="Search" class="button js-form-submit form-submit" /> </div> </div> </form> </div> <div id="block-gtranslate" data-block-plugin-id="gtranslate_block" class="block block-gtranslate block-gtranslate-block"> <div class="gtranslate_wrapper"></div><script>window.gtranslateSettings = {"switcher_horizontal_position":"left","switcher_vertical_position":"bottom","horizontal_position":"inline","vertical_position":"inline","float_switcher_open_direction":"top","switcher_open_direction":"bottom","default_language":"en","native_language_names":1,"detect_browser_language":1,"add_new_line":1,"select_language_label":"Select language \/ Seleccione idioma","flag_size":16,"flag_style":"2d","globe_size":60,"alt_flags":[],"wrapper_selector":".gtranslate_wrapper","url_structure":"none","custom_domains":null,"languages":["en","es"],"custom_css":""}</script><script>(function(){var js = document.createElement('script');js.setAttribute('src', '/modules/contrib/gtranslate/js/dropdown.js');js.setAttribute('data-gt-orig-url', '/frequently-asked-questions-faq');js.setAttribute('data-gt-orig-domain', 'www.pacebus.com');document.body.appendChild(js);})();</script> </div> <nav role="navigation" aria-labelledby="block-pace-theme-secondarymenu" id="block-pace-theme-secondarymenu" data-block-plugin-id="system_menu_block:secondary-menu" class="block block-menu navigation block-system-menublock menu--secondary-menu"> <ul class="menu"> <li> <a href="/contact" data-drupal-link-system-path="node/231">Contact Us</a> </li> <li> <a href="/new-riders" data-drupal-link-system-path="node/566">For New Riders</a> </li> <li> <a href="/riders-disabilities" data-drupal-link-system-path="node/496">For Riders with Disabilities</a> </li> <li> <a href="/visiting-riders" data-drupal-link-system-path="node/511">For Visiting Riders</a> </li> </ul> </nav> </div> </aside>  <section id="content"> <div id="content-header"> <div id="highlighted"> <div class="region region-highlighted"> <div class="views-element-container block block-views block-views-blocksite-broadcast-listing-block" id="block-views-block-site-broadcast-listing-block" data-block-plugin-id="views_block:site_broadcast-listing_block"> <div><div class="view view-site-broadcast view-id-site_broadcast view-display-id-listing_block js-view-dom-id-3f88c71da5293d9d54e902a1c750a9566c58d29feaf86777626ba01523a2c74c"> <div class="view-content"> <div class="views-row views-row-last"> <article class="entity--type-node node--view-mode-teaser-site-broadcast node--view-mode-teaser severity-announcement hide"> <div class="sb-severity"> <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Site Broadcast / Announcement</title> <desc>Created with Sketch.</desc> <defs> <path class="broadcast" d="M21,21 L9,21 L9,12 C9,8.001 12,6 14.9985,6 L15.0015,6 C18,6 21,8.001 21,12 L21,21 Z M16.5,25.5 C16.5,26.3295 15.828,27 15,27 C14.172,27 13.5,26.3295 13.5,25.5 L13.5,24 L16.5,24 L16.5,25.5 Z M24,21 L24,12 C24,6.669 20.448,3.714 16.5,3.1185 L16.5,0 L13.5,0 L13.5,3.1185 C9.552,3.714 6,6.669 6,12 L6,21 L3,21 L3,24 L10.5,24 L10.5,25.5 C10.5,27.9855 12.5145,30 15,30 C17.4855,30 19.5,27.9855 19.5,25.5 L19.5,24 L27,24 L27,21 L24,21 Z" id="svg-announcement"></path> </defs> <g id="_Icons-/-Site-Broadcast-/-Announcement" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-announcement" fill="white"> <use xlink:href="#svg-announcement"></use> </mask> <use id="Fill-announcement" fill="#FFFFFF" xlink:href="#svg-announcement"></use> <g id="Colors-/-Dark-Grey" mask="url(#mask-announcement)"> <rect id="Rectangle" x="0" y="0" width="30" height="30"></rect> </g> </g> </svg> <h2> <div class="field field--name-field-severity field--type-list-string field--label-hidden field__item">Announcement</div> </h2> <div class="collapse"><svg alt="" role="presentation" id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36"><defs><style>.cls-1{fill:#fff;}</style></defs><title>Pace_Icons_36x36_White_</title><path id="arrow_up" class="cls-1" d="M3.93,24l2,2L18,14l1.29,1.29h0L30.06,26l2-2-14-14Z"/></svg></div> </div> <div class="sb-info"> <div class="sb-label"><span>Thanksgiving Holiday Service Schedule</span> </div> <div class="sb-message"> <div class="field field--name-field-message field--type-string field--label-hidden field__item">Some Pace routes will operate Sunday schedules on Thursday, November 28, 2024</div> </div> <div class="sb-link"> <div class="field__item"><a href="/news/thanksgiving-holiday-service-0">See Full Holiday Schedule Notice</a><?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></div> </div> </div> </article>  </div> </div> </div> </div> </div> </div> </div> </div>  <div id="content-area"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-pace-theme-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node--type-page"> <div class="title-image-row clearfix"> <h1> <div class="field field--name-field-display-title field--type-string field--label-hidden field__item">Frequently Asked Questions (FAQ)</div> </h1> </div> <div class="field field--name-field-layout field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-layout field--type-entity-reference-revisions field--label-hidden field__item"> <div class="paragraph paragraph--type--two-column paragraph--view-mode--default"> <div class="left-column"> <div class="field field--name-field-left field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-left field--type-entity-reference-revisions field--label-hidden field__item"> <div class="paragraph paragraph--type--block paragraph--view-mode--default"> <div class="field field--name-field-block field--type-block-field field--label-hidden field__item"><div class="views-element-container block block-views block-views-blockfaqs-listing-block" id="block-views-block-faqs-listing-block" data-block-plugin-id="views_block:faqs-listing_block"> <div><div class="view view-faqs view-id-faqs view-display-id-listing_block js-view-dom-id-52b2db954db6e4ab3449a3bdac0b41489b7cf176e267d9b3a9c9ac4d394af23a"> <div class="view-content"> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>Am I eligible for DBE certification?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">A firm (including its affiliates) must meet the requirements of 49 CFR part 26, Subpart D, concerning group membership or individual disadvantage, business size, ownership and control.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/am-i-eligible-dbe-certification">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Rider's Guide</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>How do I contact Pace?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">By mail, email, phone or online!</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/how-do-i-contact-pace">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>What is the DBE program?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">The Disadvantaged Business Enterprise (DBE) program is a federally mandated program governed by the U.S. Department of Transportation (USDOT) 49 CFR part 26 intended to ensure nondiscrimination in the award and administration of DOT-assisted contracts for highway, mass transit and airport financial assistance programs.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/what-dbe-program">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>Should I apply for DBE certification?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">You do not have to be DBE-certified to perform work on Pace contracts; however, opportunities may increase if you are certified.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/should-i-apply-dbe-certification">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>What if I am interested in DBE work with agencies other than Pace?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">Pace participates in the Illinois Unified Certification Program (UCP).</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/what-if-i-am-interested-dbe-work-agencies-other-pace">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>How long does it take to become certified as a DBE?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">The certification process takes approximately 90 days after receipt of the completed application and all supporting documentation.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/how-long-does-it-take-become-certified-dbe">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>Once I'm certified, how long does the certification last?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">A firm's certification is for the life of the firm unless an adverse decision is rendered to remove the firm's eligibility.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/once-im-certified-how-long-does-certification-last">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>Once I'm certified, how do other firms find me?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">Your certified DBE firm is listed in a directory.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/once-im-certified-how-do-other-firms-find-me">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Disadvantaged Business Enterprise</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>What's the difference between DBE, MBE, and WBE?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">DBE, MBE, and WBE are acronyms for various state/county/local agency programs that provide contractual opportunities for disadvantaged, minority, and woman-owned business enterprises.</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/whats-difference-between-dbe-mbe-and-wbe">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> <div class="views-row views-row-last"> <article class="entity--type-node node--type-faq node--faq--teaser node--view-mode-teaser"> <div class="faq"> <h5> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__items"> <div class="field field--name-field-faq-category field--type-entity-reference field--label-hidden field__item">Rider's Guide</div> </div> </h5> </div> <dl> <dt class="question">Q</dt> <dd class="question-label"><span>How much does it cost to ride the bus?</span> </dd> <dt class="answer">A</dt> <dd class="answer-label"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item">That depends on which service you ride!</div> </dd> </dl> <div class="faq-link"> <a class="more-link" href="/faq/how-much-does-it-cost-ride-bus">View full answer <?xml version="1.0" encoding="UTF-8"?> <svg alt="" role="presentation" width="30px" height="30px" viewBox="0 0 30 30" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">  <title>_Icons / Arrows / Right</title> <desc>Created with Sketch.</desc> <defs> <path class="arrow" d="M15.1969,1.0002 L13.1599,2.9782 L23.9589,13.7772 L0.9999,13.7772 L0.9999,16.6172 L23.9589,16.6172 L13.1889,27.3862 L15.1969,29.3942 C20.3939,24.1962 24.4199,20.1712 29.3939,15.1972 C23.7629,9.5662 27.7379,13.5412 15.1969,1.0002" id="path-1"></path> </defs> <g id="_Icons-/-Arrows-/-Right" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"></use> </mask> <use id="Fill-1" fill="#000000" xlink:href="#path-1"></use> <g id="_Placeholder-/-Color" mask="url(#mask-2)"></g> </g> </svg></a> </div> </article>  </div> </div> <nav class="pager" role="navigation" aria-labelledby="pagination-heading"> <h4 id="pagination-heading" class="visually-hidden">Pagination</h4> <ul class="pager__items js-pager__items"> <li class="pager__item is-active"> <a href="?page=0" title="Current page" aria-current="page"> <span class="visually-hidden"> Current page </span>1</a> </li> <li class="pager__item"> <a href="?page=1" title="Go to page 2"> <span class="visually-hidden"> Page </span>2</a> </li> <li class="pager__item"> <a href="?page=2" title="Go to page 3"> <span class="visually-hidden"> Page </span>3</a> </li> <li class="pager__item pager__item--next"> <a href="?page=1" title="Go to next page" 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</div> </div> </div> </div> </div> </div> <div class="right-column"> <div class="field field--name-field-right field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-right field--type-entity-reference-revisions field--label-hidden field__item"> <div class="paragraph paragraph--type--block paragraph--view-mode--default"> <div class="field field--name-field-block field--type-block-field field--label-hidden field__item"><div class="views-exposed-form bef-exposed-form block block-views block-views-exposed-filter-blockfaqs-listing-block" data-bef-auto-submit-full-form="" data-bef-auto-submit="" data-bef-auto-submit-delay="500" data-drupal-selector="views-exposed-form-faqs-listing-block" id="block-exposedformfaqslisting-block" data-block-plugin-id="views_exposed_filter_block:faqs-listing_block"> <form action="/frequently-asked-questions-faq" method="get" id="views-exposed-form-faqs-listing-block" accept-charset="UTF-8"> <div class="form--inline clearfix"> <fieldset data-drupal-selector="edit-category" id="edit-category--2--wrapper" class="fieldgroup form-composite form-item js-form-wrapper form-wrapper"> <legend> <span class="fieldset-legend">Topic</span> </legend> <div class="fieldset-wrapper"> <div id="edit-category--2" class="form-checkboxes"><div class="form-checkboxes bef-checkboxes"> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-category-291 form-item-category-291"> <input data-drupal-selector="edit-category-291" type="checkbox" id="edit-category-291--2" name="category[291]" value="291" class="form-checkbox" /> <label for="edit-category-291--2" class="option">Customer Relations</label> </div> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-category-631 form-item-category-631"> <input data-drupal-selector="edit-category-631" type="checkbox" id="edit-category-631--2" name="category[631]" value="631" 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