Payments

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App-based services and cryptocurrencies are disrupting the payments ecosystem. Cyber threats and fraud have become more sophisticated alongside these technologies. Consumers are incorporating credit cards into their debt portfolio at an ever-increasing rate, bringing opportunity to capitalise on swipe and interest revenue, but simultaneously flooding institutions with applications, credit limit increases, disputes & chargebacks, call volume, and more.</p> <p>No one is immune to the uncertainty of future risks, making it more critical for C-suites and boards to anticipate future emerging issues. Our business technology consulting professionals become your trusted advisors, providing guiding insights and strategic vision - realised through a unique blend of payments industry knowledge, product experience, and business acumen.</p> <p>Protiviti helps payments firms to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies.</p> <p>Our firm is widely recognised for delivering practical solutions to financial organisations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of industry and process advisors with the skill to help executives develop pragmatic, transformation, risk-sensitive solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.</p> <p>Together with Robert Half, the world's first and largest specialised talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models.</p> </div> </div> </div> <div class="column is-3-widescreen is-5-desktop is-offset-1-desktop is-4-tablet is-hidden-mobile "> <div class="o-pageHeroBanner__asideImg"> <img alt="Payments" title="Payments" class="lazyload a-heroImage a-heroImage--pageHeroClippedBottom" src="/sites/default/files/styles/is_solution_hero/public/2022-06/Payments-Hero.jpg?itok=KnulyO_i"> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-promo-banner-content paragraph--view-mode--default"> <div data-aos="fade-up"> <div class="o-imageFoldBox o-imageFoldBox--promo-banner o-imageFoldBox--left" data-aos=> <div class="o-imageFoldBox__container"> <div class="o-imageFoldBox__wrapper"> <div class="m-foldBox__sliderWrapper singleBox__wrapper"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/is_promo_banner_widescreen/public/2024-02/top-risk-updated-hero-1920x650_1.webp?h=094f39d6&itok=2zBPh1mw 1x" media="(min-width: 1872px)" type="image/webp" width="1920" height="535"/> <source srcset="/sites/default/files/styles/is_promo_banner_desktop/public/2024-02/top-risk-updated-hero-1920x650_1.webp?h=094f39d6&itok=qsBb4_Rz 1x" media="(min-width: 1200px)" type="image/webp" width="1366" height="563"/> <source srcset="/sites/default/files/styles/is_promo_banner_tablet/public/2024-02/top-risk-updated-hero-1920x650_1.webp?h=094f39d6&itok=lUrWTXBS 1x" media="(min-width: 768px)" type="image/webp" width="768" height="535"/> <source srcset="/sites/default/files/styles/is_promo_banner_cellphone/public/2024-02/top-risk-updated-hero-1920x650_1.webp?h=094f39d6&itok=uSnlFk6O 1x" media="(min-width: 0px)" type="image/webp" width="360" height="323"/> <source srcset="/sites/default/files/styles/is_promo_banner_widescreen/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=2zBPh1mw 1x" media="(min-width: 1872px)" type="image/jpeg" width="1920" height="535"/> <source srcset="/sites/default/files/styles/is_promo_banner_desktop/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=qsBb4_Rz 1x" media="(min-width: 1200px)" type="image/jpeg" width="1366" height="563"/> <source srcset="/sites/default/files/styles/is_promo_banner_tablet/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=lUrWTXBS 1x" media="(min-width: 768px)" type="image/jpeg" width="768" height="535"/> <source srcset="/sites/default/files/styles/is_promo_banner_cellphone/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=uSnlFk6O 1x" media="(min-width: 0px)" type="image/jpeg" width="360" height="323"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_promo_banner_cellphone/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=uSnlFk6O" alt="" title="Executive Perspectives on Top Risks for 2024 and 2034" /> </picture> <div class="container m-foldBoxSlider single-box"> <div class="m-foldBoxBanner__container"> <div class="m-foldBox m-foldBox--leftbottom m-foldBox--banner bg_pro_dark_blue "> <div class="m-foldBox__outerwrapper"> <div class="m-foldBox__innerwrapper"> <div class="m-foldBox__wrapper" data-aos="fade-up"> <div class="m-foldBox__heading is-flex is-justify-content-space-between"> <h2 class="a-h2 a-h2--h-barlowbold20 font--white" id="">Survey</h2> <div class="m-foldBox__date"> <div class="a-genericBody m-foldBox__summary font--white">December 22, 2023</div> </div> </div> <div class="m-foldBox__subheading"> <h3 data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--white">2024 Top Risks in the Financial Services Industry</h3> </div> <div class="m-foldBox__summary--trim"> <div class="a-description__text m-foldBox__summary font--white">Protiviti and NC State University’s ERM Initiative have been conducting our Top Risks Survey for the past 12 years. This journey began just as financial markets around the world were starting their long, slow recovery from the global financial crisis, and has since covered the worst global pandemic in 100 years as well as near record-low interest rates followed...</div> </div> <div class="m-foldBox__ctas test"> <a href="/ca-en/survey/top-risks-financial-services-industry-2024" onclick="" class="a-button orange_cta" aria-label="Learn More about, Executive Perspectives on Top Risks for 2024 and 2034">Learn More</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-sub-navs paragraph--view-mode--default"> <div class="m-subNav"> <div class="container"> <ul class="m-subNav__list"> <li class="m-subNav__item"> <a href="#" tabindex="0" class="a-subNavLink" data-nav-class="Intro" aria-labelledby="What we do sub nav link" role="link"> What we do </a> </li> <li class="m-subNav__item"> <a href="#" tabindex="0" class="a-subNavLink" data-nav-class="Navigation" aria-labelledby="Our services sub nav link" role="link"> Our services </a> </li> </ul> </div> </div> </div> </div> </div> <div class="Navigation"> <div> <div class="paragraph paragraph--type--pr-text-image-cards paragraph--view-mode--default"> <section class="o-nestedNavCardGrid" data-aos="fade" > <div class="o-nestedNavCardGrid__bgImageWrapper o-nestedNavCardGrid__bgImageWrapper--img" title="Payments" style="background-image: url(/sites/default/files/styles/is_solution_navigation_full_hd/public/2022-06/Payments_nested_nav.jpg?h=d1cb525d&itok=4oVyPWOd);"> <div class="o-nestedNavCardGrid__top"> <div class="o-nestedNavCardGrid__header mb-4"> <h2 class="o-nestedNavCardGrid__h2 m-auto font--white">Our Services</h2> </div> <div class="o-nestedNavCardGrid__wrap m-auto"> <div class="a-genericBody o-nestedNavCardGrid__desc font--white">Our payments consulting advisors provide solutions tailored to your organisation’s unique needs in the following areas.</div> </div> <div class="o-nestedNavCardGrid__cardGridWrapper columns is-flex is-flex-wrap-wrap"> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__link m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <a aria-label="Cybersecurity" class="m-nestedNavCard__href font--lato" href="/ca-en/cybersecurity-consulting" target=""> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_brief" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_briefcase{fill:#5D7B9A;}</style></defs><title>Pro Briefcase</title><path class="svg_briefcase" d="M92.53,50.4v-4.57c0-7.8-2.17-13.89-6.46-18.11-5.94-5.84-13.72-5.78-14-5.78h-.11c-.32,0-8.11-.06-14.04,5.78-4.29,4.22-6.46,10.31-6.46,18.11v4.57h5v-4.57c0-6.38,1.66-11.25,4.93-14.5,4.4-4.37,10.46-4.35,10.54-4.38h.19c.06,0,6-.05,10.46,4.34,3.3,3.24,4.97,8.14,4.97,14.54v4.57h5Z"/><polygon class="svg_briefcase" points="12.59 124.37 121.77 124.37 121.77 119.37 17.59 119.37 17.59 50.68 126.38 50.68 126.38 114.81 131.38 114.81 131.38 45.68 12.59 45.68 12.59 124.37"/><path class="svg_briefcase" d="M130.47,123.09c1.41-1.41,1.41-3.69,0-5.09-.04-.04-.1-.07-.14-.12v5.02h-5.11c.05,.06,.1,.13,.16,.19,1.41,1.41,3.69,1.41,5.09,0Z"/><path class="svg_briefcase" d="M130.33,117.88c-1.41-1.28-3.59-1.25-4.95,.12-1.35,1.35-1.39,3.49-.16,4.9h5.11v-5.02Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Cybersecurity</h3> <p class="m-nestedNavCard__description">Cybersecurity is a top priority for boards and ERM functions seeking proper visibility and understanding of their cyber threat landscape. 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d="M135.43,118.21c-.65-.63-1.53-1.02-2.5-1.02s-1.85,.39-2.5,1.02c-.03,.03-.06,.06-.08,.08-.63,.65-1.02,1.53-1.02,2.5s.39,1.85,1.02,2.5c.65,.68,1.57,1.1,2.58,1.1,1.99,0,3.6-1.61,3.6-3.6,0-1.02-.42-1.93-1.1-2.58Z"/></g></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Managed Solutions</h3> <p class="m-nestedNavCard__description">We provide a unique and flexible delivery model for consulting, implementation and operations services to help you address short-term skill gaps, deliver project results, and transform your organisation by creating the right team that can scale up or down quickly and cost effectively to fit your needs.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </a> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__link m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> 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We have experience in developing solutions for alternative credit and financing models, real-time payments, super apps and digital wallets.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </a> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__link m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <a aria-label="Data and Analytics" class="m-nestedNavCard__href font--lato" href="/ca-en/data-and-analytics-services" target=""> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_doc_files" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_documentFiles{fill:none;}.svg_documentFilesLayout{fill:#5D7B9A;}</style></defs><title>Pro Document Files</title><path class="svg_documentFiles" d="M20.62,130.17H123.66V48.67h-34.07V14.59H20.62v115.57Zm87.29-19.82c-1.41,1.41-3.69,1.41-5.09,0-1.41-1.41-1.41-3.69,0-5.09s3.69-1.41,5.09,0,1.41,3.69,0,5.09ZM39.27,35.99h42.98v5H39.27v-5Zm0,23.1H108.96v5H39.27v-5Zm0,23.1H108.96v5H39.27v-5Zm0,23.1h58.9v5H39.27v-5Z"/><polygon class="svg_documentFiles" points="122.62 43.67 94.59 15.63 94.59 43.67 122.62 43.67"/><rect class="svg_documentFilesLayout" x="39.27" y="35.99" width="42.98" height="5"/><rect class="svg_documentFilesLayout" x="39.27" y="82.2" width="69.7" height="5"/><rect class="svg_documentFilesLayout" x="39.27" y="59.1" width="69.7" height="5"/><rect class="svg_documentFilesLayout" x="39.27" y="105.3" width="58.9" height="5"/><path class="svg_documentFilesLayout" d="M128.66,43.67v-1.04L95.62,9.59H15.62v125.57h113.03V48.67h0v-5h0Zm-6.03,0h-28.04V15.63l28.04,28.04Zm1.03,86.5H20.62V14.59H89.59V48.67h34.07v81.5Z"/><path class="svg_documentFilesLayout" d="M102.82,105.26c-1.41,1.41-1.41,3.69,0,5.09,1.41,1.41,3.69,1.41,5.09,0,1.41-1.41,1.41-3.69,0-5.09s-3.69-1.41-5.09,0Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Data and Analytics</h3> <p class="m-nestedNavCard__description">Using data to identify untapped opportunities is a powerful competitive advantage. 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most complex challenges.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-insights paragraph--view-mode--default"> <div class="o-storyCardSlider" data-slider-length="7" > <div class="container"> <div class="columns"> <div class="column my-45"> <h2 class="a-h2 a-h2--h-barlowcondense36 font__color--pro-nile-blue" id="">Featured insights and client stories</h2> </div> </div> </div> <div class="o-storyCardSlider--container"> <div class="o-storyCardSlider__cardSliderWrapper"> <div class="o-storyCardSlider__cardSlider"> <div class="o-storyCardSlider__slide o-storyCardSlider__slide--active" data-aos="fade-up"> <a aria-label="Story slide 1" href="/ca-en/insights-paper/best-practices-building-sustainable-pci-dss-compliance" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">INSIGHTS 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In this Risky Women podcast, Jenny Wong & Gayle Lacey discuss risk management challenges & opportunities.</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 3" href="/ca-en/podcast/risky-women-risk-management-purpose" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">PODCAST</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-07/risky_women_podcast_risk_management_with_purpose_1.jpg?h=103b22e9&itok=LVIruVZ3" alt="" title="Risky Women Podcast - Risk Management With Purpose" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Risky Women Podcast | Risk Management With Purpose</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">In this episode of Protiviti's Risky Women podcast series, Ghislaine Entwisle, Managing Director of the Australia Technology Consulting and Business Performance Improvement practice, speaks with Gloria Yuen, Head of Regulatory Enablement and Delivery...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 4" href="/ca-en/insights-paper/crypto-travel-rule-whats-going-on" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">INSIGHTS PAPER</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-06/crypto_e_travel_rule.png?h=5aae2f51&itok=K0f9qwgg" alt="" title="Crypto and the Travel Rule: What’s Going On?" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Crypto and the Travel Rule: What’s Going On?</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">Navigate crypto Travel Rule compliance: understanding its impact, the need for flexible solutions, and areas of focus for implementation.</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 5" href="/ca-en/whitepaper/dora-compliance-untangling-key-hurdles-implementation" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">WHITEPAPER</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-05/afme-hero.jpg?h=c21c76d1&itok=lMiNuGAc" alt="" title="DORA Compliance: Untangling Key Hurdles to Implementation" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">DORA Compliance: Untangling Key Hurdles to Implementation</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">The Digital Operational Resilience Act (DORA), or more formally known as Regulation (EU) 2022/2554, took effect on 16 January 2023, with final industry compliance required by 17 January 2025. 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