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MuiButton-containedPrimary MuiButton-sizeMedium MuiButton-containedSizeMedium sc-605460f-0 sc-605460f-1 kPwYVO boKbzG sc-3636cfe3-0 kWtEjG css-1izyz4z" tabindex="0" rel="" target="" href="https://www.freshworks.com/demo/" aria-label="Schedule demo">Schedule demo</a></div></div><div width="100%" class="sc-ace17a57-0 sc-3a3f4966-0 eMOqhN"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27610%27%20height=%27610%27/%3e"/></span><img alt="" src="https://dam.freshworks.com/m/5b33622203614612/original/Freddy-AI-hero-placeholder.gif" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div></div></section><section id="freddyaifeatures" data-target-id="freddyaifeatures" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fTziSX"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 hjoDqL"><div class="sc-ace17a57-0 toMsl"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">AI that works for your business</h2><div font-size="18" class="sc-ace17a57-0 brdkjD"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI is built in and ready to use, so you can get started right away. Transformative business impact, out of the box.</p></div></div></div><div class="sc-ace17a57-0 bGpjMo"><div class="sc-ace17a57-0 ibPNWU"><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fCCKli"><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Freddy AI Agent</h3></div><span class="sc-b323b31-0 jqMBAO">Say goodbye to wait times and awkward exchanges. You can deploy Freddy AI Agent, to have intelligent conversations that can resolve issues day and night, quickly and consistently. More deflections means more time for service teams to focus on higher-value tasks.</span></div><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Freddy AI Copilot</h3></div><span class="sc-b323b31-0 jqMBAO">Work smarter, not harder. With Freddy AI Copilot, employees have an AI coach and collaborator to help improve their performance. Freddy AI Copilot can summarize issues, suggest next steps, and handle repetitive tasks—all with easy, conversational prompts.</span></div><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Freddy AI Insights</h3></div><span class="sc-b323b31-0 jqMBAO">Get proactive, AI-driven insights to help you anticipate issues and spot opportunities, so you don’t miss a thing. With Freddy AI Insights, you can make informed decisions more quickly. You can even ask Freddy for recommendations and data visualizations.</span></div></div></div></div></div></div></div></section><section id="freddyaiswitcher" data-target-id="freddyaiswitcher" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bTTHAK"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=640&q=75 640w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=750&q=75 750w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=828&q=75 828w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=1080&q=75 1080w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=1200&q=75 1200w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=1920&q=75 1920w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=2048&q=75 2048w, /_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=3840&q=75 3840w" src="/_next/image/?url=%2Fbackgrounds%2FswitcherCommon-White375.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gxWKMU"><div class="sc-6293d692-0 fYKRGf"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">AI everyone can appreciate</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">When you’ve got Freddy AI to help, everyone has a better experience—from employees to customers to business leaders. Less frustration, more delight.</p></div></div></div></div><div class="sc-ace17a57-0 egvCJU"><div width="100%" class="sc-ace17a57-0 bJxxxp"><div class="sc-ace17a57-0 sc-8e0d8ba1-0 dcelxJ krZnDc"><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 dfJvI">Agents</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Employees</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Leaders</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Customers</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Developers</span></div></div><div class="sc-ace17a57-0 ewqObW"><div class="sc-ace17a57-0 ixYAVL"><h2 class="sc-4555ca6a-0 CQqmq">Agents</h2><div class="sc-ace17a57-0 bocydl"><span class="sc-b323b31-0 kvckTP"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Give agents their time back. Freddy AI helps resolve tickets quickly, so agents can focus on work that matters most. Freddy AI can draft responses, summaries, and articles - and even suggest ways to optimize processes and create scalable practices.</p></span></div></div><div class="sc-ace17a57-0 gwwdeC"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3a371ebf45ad1243%2Foriginal%2FFreddy-AI-Agents.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3a371ebf45ad1243%2Foriginal%2FFreddy-AI-Agents.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3a371ebf45ad1243%2Foriginal%2FFreddy-AI-Agents.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></div></div></section><section id="freddyaioffestgrid" data-target-id="freddyaioffestgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 jwJZJf"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 joOoNE"><div class="sc-ace17a57-0 bBfZiG"><div class="sc-ace17a57-0 geDajc"><div class="sc-ace17a57-0 fpEQlD"><h2 tabindex="0" class="sc-4555ca6a-0 eYkskr">Freddy AI powers your business</h2></div><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 iFeIbw"><a href="https://www.freshworks.com/customer-service-suite/ai-automation/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/customer-service-suite/ai-automation/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freddy AI for customer service</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Deliver top-notch service with personalized interactions, contextual assistance, and proactive insights.</span></div></div></a><a href="https://www.freshworks.com/crm/freddy-ai/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/crm/freddy-ai/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freddy AI for sales</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Close deals faster with powerful segmentation, smart recommendations, and engaging conversations.</span></div></div></a><a href="https://www.freshworks.com/crm/marketing/freddy-ai/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/crm/marketing/freddy-ai/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freddy AI for marketing</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Boost campaign success with precise segmenting, captivating messaging, and optimal product and send-time recommendations.</span></div></div></a><a href="https://www.freshworks.com/freshservice/freddy-ai-for-itsm/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/freshservice/freddy-ai-for-itsm/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freddy AI for IT and employee service</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Automate employee self-service using personalized, contextual responses for issue resolution and request fulfillment.</span></div></div></a><a href="https://developers.freshworks.com/play/?_ga=2.88205339.1287221516.1706547877-719695300.1691519378" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="https://developers.freshworks.com/play/?_ga=2.88205339.1287221516.1706547877-719695300.1691519378"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freddy AI for developers</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Accelerate app development with contextual assistance, instant code generation, and quick customizations.</span></div></div></a><a href="http://freshworks.com/security/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 bmqNkQ sc-43e278b1-0 kSyoty" aria-label="http://freshworks.com/security/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Privacy and data security</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Choose secure AI. We’re committed to responsible principles for security, data, and model governance in our AI solutions. Learn more about our security practices.</span></div></div></a></div></div></div></div></div></div></section><section id="freddyaitestimonials" data-target-id="freddyaitestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 kkHFqI"><div width="calc(300% + 128px)" transform="translateX(-0px)" class="sc-ace17a57-0 eOPVrX"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="auto" class="sc-ace17a57-0 sc-9c7ccd19-0 dKWelf hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3098cfb5d5aad025%2Foriginal%2FFreddy-AI-IQOR.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3098cfb5d5aad025%2Foriginal%2FFreddy-AI-IQOR.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3098cfb5d5aad025%2Foriginal%2FFreddy-AI-IQOR.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Using these new AI solutions, we’re excited to equip our customers and employees with the tools they need to enable their daily functions and deepen our engagement with them, allowing us to focus on the key priority: creating happy employees and delighted customers. Having access to great software, supercharged by generative AI, is a game-changer for us.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Sergey Kolosovskiy</span><span class="sc-b323b31-0 hVJReL">Senior Vice President of Application Development and Solutions IQor</span></div></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="auto" class="sc-ace17a57-0 sc-9c7ccd19-0 dlrvWZ hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F24766937931b2ece%2Foriginal%2FFreddy-AI-Phonepe.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F24766937931b2ece%2Foriginal%2FFreddy-AI-Phonepe.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F24766937931b2ece%2Foriginal%2FFreddy-AI-Phonepe.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">We adopted Freddy for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Vishal Gupta</span><span class="sc-b323b31-0 hVJReL">CEO, PhonePe Insurance, PhonePe</span></div></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-2"><div cursor="auto" class="sc-ace17a57-0 sc-9c7ccd19-0 hKFsus hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-2"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F16b8e3e2c1d0bd51%2Foriginal%2FFreddy-AI-OfS.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F16b8e3e2c1d0bd51%2Foriginal%2FFreddy-AI-OfS.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F16b8e3e2c1d0bd51%2Foriginal%2FFreddy-AI-OfS.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Heather Stockwell</span><span class="sc-b323b31-0 hVJReL">IT Training Manager, Office for Students</span></div></div></div></div></div></div><div class="sc-ace17a57-0 cYyaLZ"><style data-emotion="css 111224x">.css-111224x{text-align:center;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;font-size:1.9285714285714288rem;padding:8px;border-radius:50%;overflow:visible;color:rgba(0, 0, 0, 0.54);-webkit-transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;}.css-111224x.Mui-disabled{background-color:transparent;color:rgba(0, 0, 0, 0.26);}</style><style data-emotion="css 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height="12px" class="sc-6293d692-0 hweCnp"></div></div><style data-emotion="css 111224x">.css-111224x{text-align:center;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;font-size:1.9285714285714288rem;padding:8px;border-radius:50%;overflow:visible;color:rgba(0, 0, 0, 0.54);-webkit-transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;}.css-111224x.Mui-disabled{background-color:transparent;color:rgba(0, 0, 0, 0.26);}</style><style data-emotion="css 1jw5uxz">.css-1jw5uxz{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;text-align:center;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;font-size:1.9285714285714288rem;padding:8px;border-radius:50%;overflow:visible;color:rgba(0, 0, 0, 0.54);-webkit-transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;}.css-1jw5uxz::-moz-focus-inner{border-style:none;}.css-1jw5uxz.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1jw5uxz{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1jw5uxz.Mui-disabled{background-color:transparent;color:rgba(0, 0, 0, 0.26);}</style><button class="MuiButtonBase-root MuiIconButton-root MuiIconButton-sizeMedium sc-78422690-0 BaxLt css-1jw5uxz" tabindex="0" type="button" aria-label="Right"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polyline points="9 18 15 12 9 6"></polyline></svg></button></div></div></div></section><section id="freddyaicardgrid" data-target-id="freddyaicardgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 jwJZJf"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">REAL WORLD RESULTS</span><h2 class="sc-4555ca6a-0 eYkskr">Learn how other companies are using Freddy AI</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI has been busy racking up impressive stats and delighting teams across industries. Explore Freddy’s proven business impact.</p></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://freshworks.com/theworks/company-news/freddy-copilot-it-teams/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gwPtQU cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 jEMSxu ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F777be213a33d136d%2Foriginal%2FFreddy-AI-Card-1.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 bFbaSe kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Resolve tickets 60% faster</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">The results are in: Freddy AI helps IT service agents and admins accomplish more. Much more.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://freshworks.com/theworks/company-news/freddy-copilot-customer-service/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gwPtQU cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 jEMSxu ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F496e857a99a4c1a5%2Foriginal%2FFreddy-AI-Card-2.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 bFbaSe kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Respond 58% sooner</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Customer service teams are achieving huge gains with Freddy, including impressive ROI.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/resources/case-study/phonepe/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gwPtQU cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 jEMSxu ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2faa1453defb4b70%2Foriginal%2FFreddy-AI-PhonePe.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 bFbaSe kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Case study: PhonePe</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">India’s largest digital payments platform automated 80% of customer queries with Freshworks.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="freddyaiconversionpanel" data-target-id="freddyaiconversionpanel" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-f90aba94-2 jfTzNF erQHvq"><div class="sc-ace17a57-0 cPRHhZ"><span class="sc-b323b31-0 hBtsTr">AI FOR EVERY BUSINESS</span><h2 class="sc-4555ca6a-0 eYkskr">See Freddy AI in action</h2><div class="sc-ace17a57-0 sc-f90aba94-1 dOfJqf"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Get a guided tour with a product expert. Find out how our AI-driven solutions can meet your needs and challenges.</p><div width="100%" class="sc-ace17a57-0 sc-f90aba94-0 fBEdLn ciZnev"><style data-emotion="css 166y1qb">.css-166y1qb{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 16px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#fff;background-color:#8512E0;box-shadow:0px 3px 1px -2px rgba(0,0,0,0.2),0px 2px 2px 0px rgba(0,0,0,0.14),0px 1px 5px 0px 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