Freshservice Funktionen | ITIL, ITSM, ITOL-Service-Desk

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</li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Deutsch" lang="de-de" data-link=" "> Deutsch </option> <option value="English" lang="en-us" data-link=" /features"> English </option> <option value="Nederlands" lang="nl" data-link=" /nl/features"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/features"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/features"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/features"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/features"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/features"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/features"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/features"> 한국어 </option> <option value="Italiano" lang="it" data-link=" /it/features"> Italiano </option> <option value="Thai" lang="th" data-link=" /th/features"> Thai </option> <option value="Polski" lang="pl" data-link=" /pl/features"> Polski </option> <option value="Türkçe" lang="tr" data-link=" /tr/features"> Türkçe </option> <option value="Pусский" data-link="https://ru.freshservice.com">Pусский</option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets "> <a href="#" class="nav-label" role="button" aria-expanded="false" aria-haspopup="true" tabindex="0">FEATURES</a> <span class="nav-sub-toggle icon-arrow-down" aria-hidden="true"></span> <span class="nav-sub-label"></span> </div> <ul class="l-nav-list nav-sub-menu "> <li class="menu-line" role="none"></li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#it-service-management" data-scroll-link="it-service-management" data-accordion-link="" > <span>IT Service Management</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#it-operations-management" data-scroll-link="it-operations-management" data-accordion-link="" > <span>IT Operations Management</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#it-asset-management" data-scroll-link="it-asset-management" data-accordion-link="" > <span>IT Asset Management</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#project-portfolio-management" data-scroll-link="project-portfolio-management" data-accordion-link="" > <span>Project Portfolio Management</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="banner-right first-fold section-light-bg banner-right-align-bottom" id ="167938310167019" > <div class="l-page container l-home banner-right-image"> <div class="row grid-align-bottom"> <div class="col-md-7 mobile-center-desktop-left-align pb-lg banner-text-content "> <h1>Legen Sie jetzt los mit unserer intuitiven, benutzerfreundlichen und passgenauen ITSM-Lösung</h1> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/de/freshservice/signup/"> Probeanmeldung</a> </div> </div> <div class="col-md-5 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="freshservice features page" title="" src="https://website-assets-fs.freshworks.com/attachments/cks96eo3s0757ohfzsxdjyfgo-freshservice-features-page.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="it-service-management" id ="it-service-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT-Service-Management</h2> <p>Begeistern Sie Ihr Unternehmen mit einer modernen Service-Management-Lösung, bei der eine gute Mitarbeitererfahrung im Vordergrund steht.</p> <a href = "https://www.freshworks.com/de/freshservice/features/it-service-desk-software/" class =" link " >Mehr zu IT-Service-Management→ </a> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cks6d00yc01iq9dg0c2s0kdo3-standardize-processes.svg" data-srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00yc01iq9dg0c2s0kdo3-standardize-processes.svg" src="https://website-assets-fs.freshworks.com/attachments/cks6d00yc01iq9dg0c2s0kdo3-standardize-processes.svg" srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00yc01iq9dg0c2s0kdo3-standardize-processes.svg 2x" alt="standardize processes" /> <img class="original-image fadeIn " alt="standardize processes" title="" src="" srcset="" /> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvz9012e9dg08wyqy6pr-self-service-portal.svg);" role="img" aria-label=""></div> <h6>Intuitiver Service auf Verbraucherniveau:</h6> <p>Modernisieren Sie Ihr Mitarbeiterengagement mit integrierten Supportkanälen und KI-gesteuertem Service-Management. Die schnelle Bereitstellung einer Lösung zielt auf eine schnelle Wertschöpfung und Akzeptanz durch den Endbenutzer ab.</p> <h6> </h6> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvxr00b4ohfzv8blfvsn-incident-management.svg);" role="img" aria-label=""></div> <h6>Störungsmanagement:</h6> <p>Leiten Sie Vorfälle intelligent weiter und stellen Sie Ihren Technikern alle Tools zur Verfügung, die sie benötigen, um Vorfälle auf einem einzigen Bildschirm zu lösen. Steigern Sie die Serviceeffizienz mit Automatisierungen und KI.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvyo008sp7fzhixkkp88-sla-management.svg);" role="img" aria-label=""></div> <h6>SLA-Management:</h6> <p>SLA-Management:</p> <p>Legen Sie mehrere SLA-Richtlinien für verschiedene Geschäftszeiten oder Vorfallkategorien fest. Lösen Sie Tickets ganz einfach basierend auf Prioritäten und automatisieren Sie Eskalationsregeln, um SLA-Verstöße zu kommunizieren.</p> <p>KI für Ihr Service-Management:</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvy2012c9dg0o4sor7bd-knowledge-management.svg);" role="img" aria-label=""></div> <h6>Wissensmanagement:</h6> <p>Erweitern Sie Ihre Wissensdatenbank, um Endbenutzer zu unterstützen und Vorfälle umzulenken. Erweitern Sie die Wissensdatenbank über die IT hinaus, indem Sie Informationen von Drittanbietern und andere interne Content-Management-Systeme integrieren, um eine leistungsstarke Wissensdatenbank zu erstellen.</p> <h6> </h6> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvyd00b5ohfzpz9kinsr-service-catalog.svg);" role="img" aria-label=""></div> <h6>Einheitlicher Servicekatalog:</h6> <p>Stellen Sie einfach leistungsstarke, erweiterbare Workflows bereit, die eine schnelle Servicebereitstellung gewährleisten, von der einfachen Passwortzurücksetzung bis hin zur komplexen Einarbeitung von neuen Mitarbeitern. Vereinheitlichen Sie Ihre Servicebereitstellung in einer einzigen, modernen Plattform.</p> <h6> </h6> </div> <div class="l-col-widget col-sm-6"> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl0t03un9dg0625hjgcr-intelligent-service-management.svg);" role="img" aria-label=""></div> <h6>Verwaltung großer Vorfälle:</h6> <p>Erstellen Sie Bereitschaftspläne für Agenten, um kritische Ereignisse zu verwalten. Erstellen Sie Anrufbäume, um die richtigen KMU zu alarmieren und zu finden, um kritische Probleme zu beheben und Ihre Systeme zum Laufen zu bringen.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjza00zm9dg0k8cvb0gr-problem-management.svg);" role="img" aria-label=""></div> <h6>Problemmanagement:</h6> <p>Isolieren Sie Probleme, verknüpfen Sie sie mit bestehenden oder vergangenen Vorfällen, führen Sie Ursachenanalysen mit der Ereigniszeitleiste von Freshservice durch und minimieren Sie Unterbrechungen des Geschäftsbetriebs.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjz50060p7fz8bk7lnm4-change-management.svg);" role="img" aria-label=""></div> <h6>Änderungsmanagement:</h6> <p>Stellen Sie einen gut geregelten Änderungskontrollprozess bereit, der Standardisierung und Automatisierung ermöglicht. Integrieren Sie Change Control mit Ihrem Servicedesk und CMDB, um Risiken zu minimieren.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjyy008eohfz206cb599-release-management.svg);" role="img" aria-label=""></div> <h6>Versionsmanagement:</h6> <p>Planen Sie Veröffentlichungen, indem Sie die Build- und Testpläne dokumentieren, legen Sie Start- und Enddaten fest, um Teammitglieder zu aktualisieren, indem Sie Ankündigungen in Ihrem Freshservice-Konto erstellen.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="it-operations-management" id ="it-operations-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT- Operations Management</h2> <p>Minimieren Sie Ausfallzeiten, steigern Sie die Effizienz und kontrollieren Sie Ihre Cloud mit Freshservice Betriebsmanagement.</p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cks6d00wu01io9dg0powoz1h1-ckp6qrd5p00y559g109zucu5q-itom-main.svg" data-srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00wu01io9dg0powoz1h1-ckp6qrd5p00y559g109zucu5q-itom-main.svg" src="https://website-assets-fs.freshworks.com/attachments/cks6d00wu01io9dg0powoz1h1-ckp6qrd5p00y559g109zucu5q-itom-main.svg" srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00wu01io9dg0powoz1h1-ckp6qrd5p00y559g109zucu5q-itom-main.svg 2x" alt="ckp6qrd5p00y559g109zucu5q itom main" /> <img class="original-image fadeIn " alt="ckp6qrd5p00y559g109zucu5q itom main" title="" src="" srcset="" /> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6co4es00lz9dg0vdijbv9t-alert-management0.svg);" role="img" aria-label=""></div> <h6>Alarmmanagement:</h6> <p>Vereinheitlichen Sie Warnungen und Alarme von allen Überwachungstools, die Ihre Infrastruktur überwachen, in einer zentralen Übersicht. Trennen Sie unwichtige Informationen von dem, was wirklich wichtig ist, und erstellen Sie Manuskripte für eine schnelle Behebung und Reduzierung von Ausfallzeiten.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6dkwg701sc9dg0zj7c6600-orchestration0.svg);" role="img" aria-label=""></div> <h6>Orchestrierungszentrum:</h6> <p>Erweitern Sie Workflows über Freshservice hinaus, indem Sie Tools von Drittanbietern integrieren. Stellen Sie leistungsstarke Automatisierungen in großem Maßstab ohne komplexe Entwicklung bereit.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="it-asset-management" id ="it-asset-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT-Asset-management</h2> <p>Machen Sie Ihre CMDB mit der Leistung einer Cloud-fokussierten ITAM-Suite zukunftssicher.</p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cks6d00xa00jop7fzacfhh6ss-take-complete-control.svg" data-srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00xa00jop7fzacfhh6ss-take-complete-control.svg" src="https://website-assets-fs.freshworks.com/attachments/cks6d00xa00jop7fzacfhh6ss-take-complete-control.svg" srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00xa00jop7fzacfhh6ss-take-complete-control.svg 2x" alt="take complete control" /> <img class="original-image fadeIn " alt="take complete control" title="" src="" srcset="" /> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czel100e8p7fzm3mqlg41-integrate-itsm0.svg);" role="img" aria-label=""></div> <h6>Asset-Normalisierung:</h6> <p>Erstellen Sie eine einheitliche Ansicht aller Assets über mehrere Systeme, Büros und Clouds hinweg. Integrieren Sie in vorhandene Asset-Inventarsysteme, um eine zentrale Übersicht für Ihr gesamtes Asset-Inventar zu schaffen.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2ls00u79dg0u9zluwe1-asset-auto-discovery.svg);" role="img" aria-label=""></div> <h6>Automatisierte Erkennung:</h6> <p>Erkennen und verfolgen Sie automatisch Asset-Informationen mit unseren sofort einsatzbereiten Entdeckungs-Tools. Nutzen Sie die Agenten- oder agentenlose Erkennung und verfolgen Sie sogar Assets außerhalb des Netzwerks, um volle Transparenz zu erhalten.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6coz5n00sda4g0tts87ny4-cross-module.svg);" role="img" aria-label=""></div> <h6>Integrierte CMDB:</h6> <p>Pflegen Sie ein vollständiges Repository aller Assets in der Organisation mit detaillierten Einblicken in deren Verbindung untereinander. Identifizieren Sie kritische Assets und verknüpfen Sie sie einfach per Mausklick mit Vorfällen, Anfragen, Problemen, Änderungen oder Projekten. Entwickeln Sie leistungsstarke Automatisierungen, die Risiken minimieren und Ihr Team auf dem Laufenden halten.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6co4f400mxa4g06xsvhzra-saas-management0.svg);" role="img" aria-label=""></div> <h6>SaaS-Management:</h6> <p>Erhalten Sie eine 360°-Ansicht Ihrer SaaS-Anwendungen und optimieren Sie die Nutzung mit erkenntnisbasierten Aktionen. Verhindern Sie isolierte SaaS-Abonnements mit einheitlicher Erkennung und Nutzungsverfolgung direkt in Ihrer Service-Management-Lösung. Nutzen Sie intelligente Erkenntnisse, um Ausgaben zu reduzieren und die Compliance einzuhalten.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2m7000lp7fz6hsntasi-asset-lifecycle-management.svg);" role="img" aria-label=""></div> <h6>Asset-Lebenszyklus-Management:</h6> <p>Verfolgen Sie Bestellungen, initialisieren Sie Assets und erfassen Sie alle Informationen von der Beschaffung bis zum Ende ihres Lebenszyklus in einer einzigen einheitlichen Ansicht.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2lc013da4g0l19295wv-contract-management.svg);" role="img" aria-label=""></div> <h6>Vertragsmanagement:</h6> <p>Führen Sie einen einzigen Datensatz aller Verträge mit Drittanbietern. Verfolgen Sie Ausgaben, optimieren Sie die Nutzung von Softwarelizenzen und richten Sie Erinnerungen für Verlängerungen und Ablaufzeiten ein.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="project-portfolio-management" id ="project-portfolio-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT-Projektmanagement</h2> <p>Planen Sie Projekte, führen Sie sie aus und liefern Sie sie termingerecht mit einem benutzerfreundlichen, integrierten Projektmanagement-Tool.</p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cks6d00ya01ip9dg0qli90ik8-collaborate-and-align.svg" data-srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00ya01ip9dg0qli90ik8-collaborate-and-align.svg" src="https://website-assets-fs.freshworks.com/attachments/cks6d00ya01ip9dg0qli90ik8-collaborate-and-align.svg" srcset="https://website-assets-fs.freshworks.com/attachments/cks6d00ya01ip9dg0qli90ik8-collaborate-and-align.svg 2x" alt="collaborate and align" /> <img class="original-image fadeIn " alt="collaborate and align" title="" src="" srcset="" /> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl0i020fisg0nskih4vv-integrated-projects.svg);" role="img" aria-label=""></div> <h6>Integrierte Projekte:</h6> <p>Mit einem integrierten ITSM- und Projektmanagement erhalten Sie Einblick in alle Ihre wichtigsten IT-Initiativen. Erweitern Sie Ihr PPM, indem Sie Ihrem Servicedesk-Team den vollständigen Kontext der Projektzeitpläne und der damit verbundenen Vorfälle und Assets zur Verfügung stellen.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czekf00e7p7fzi9av07r9-customization0.svg);" role="img" aria-label=""></div> <h6>Anpassbare Projektvorlagen:</h6> <p>Stellen Sie Standardprojektvorlagen sowohl für agile Projekte als auch für Wasserfallprojekte bereit. Steigern Sie die Effizienz, indem Sie Ihrem Team ermöglichen, vordefinierte Prozesse und automatisierte Projektzeitpläne zu befolgen.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czel001aj9dg0fy1pjr1s-support-agile-waterfall0.svg);" role="img" aria-label=""></div> <h6>Agil und Wasserfall:</h6> <p>Helfen Sie Teammitgliedern, jede Art von Projekt mit dem Projektmanagement der neuen Generation zu verwalten. Führen Sie agile Projekte für den Software-Rollout oder einfache Wasserfallprojekte zur Planung und Verfolgung von IT-Initiativen durch. Kombinieren Sie und wählen Sie Ihren eigenen hybriden Ansatz für das Projektmanagement, der den Anforderungen Ihres Teams entspricht.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cpd8b0005ohfzkezya11g-custom-reports.svg);" role="img" aria-label=""></div> <h6>Projektanalyse:</h6> <p>Verschaffen Sie sich mit Projektanalysen einen konsolidierten Überblick über Projekte in allen Teams. Passen Sie Ihre eigenen Berichts-Dashboards mit minimalem Aufwand an und erstellen Sie sie. Verfolgen Sie Ressourcen und verwalten Sie Effizienz und Zeitpläne in einer einzigen Ansicht.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czekj00gkohfzh9xk79b9-task-management0.svg);" role="img" aria-label=""></div> <h6>Einheitliches Aufgabenmanagement:</h6> <p>Geben Sie Technikern einen Überblick über alle ihre Aufgaben in mehreren Projekten und Initiativen. Weisen Sie Aufgaben intuitiv zu und verwalten Sie Zeitpläne und Ressourcen effizient.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl0k02ryp7fzjhnaudpn-predictive-intelligence.svg);" role="img" aria-label=""></div> <h6>KI für prädiktive Erkenntnisse:</h6> <p>Intelligente KI kann helfen, Projekte und Aufgaben vorherzusagen, die überfällig sind oder vorzeitig abgeschlossen werden. Planen und prognostizieren Sie genau, wie Projekte die Effizienz maximieren.</p> </div> </div> </div> </div>  </div> </section> <section id="" class="section-content-grid l-section " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Nutzen Sie die volle Leistung der Freshworks-Plattform</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cpd6x00rg9dg07s5yvc57-interactive-visualizations.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Kontextgesteuerte Analyse durch KI</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe18d02229dg0zlzrj2md-api.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Benutzerdefinierte App-Plattform</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe17o008wisg0v4chynzz-security.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Sicherheit</h6> </div> </div> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe17n00xgp7fz491f60a7-mobile-app.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Mobile App</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl19039dohfz71cjgaln-scalable-cloud.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Skalierbare Cloud</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl14020gisg01i80h3i9-extensible-app-marketplace.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Erweiterbarer App-Marktplatz</h6> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center pattern-gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2>Sehen Sie, wie Sie Ihr IT-Service-Management schnell und effektiv richtig dimensionieren können</h2> <div class="align-center pt-md pb-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/de/freshservice/signup/"> Probeanmeldung</a> <a title="" class="button button--ghost " rel="noopener" role="button" target="_blank" href="https://www.freshworks.com/de/freshservice/preise/"> Funktionen und Pläne anzeigen</a> </div> </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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