Foire aux questions - SRV Canada VRS

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article.tribe-events-calendar-month__multiday-event.tribe_events_cat-webinar .tribe-events-calendar-month__multiday-event-bar-inner, article.tribe-events-calendar-month-mobile-events__mobile-event.tribe_events_cat-webinar h3, article.tribe-events-calendar-day__event.tribe_events_cat-webinar h3, article.tribe-events-calendar-list__event.tribe_events_cat-webinar h3, article.tribe-events-calendar-latest-past__event.tribe_events_cat-webinar h3, .events-archive.events-gridview #tribe-events-content table .type-tribe_events.tribe-events-category-webinar, .teccc-legend li.tribe-events-category-webinar, .tribe-events-calendar .tribe-events-category-webinar, .type-tribe_events.tribe-events-category-webinar h2, .tribe-events-category-webinar > div.hentry.vevent > h3.entry-title, .tribe-events-mobile.tribe-events-category-webinar h4 { background-color: #97b8ac; border-left: 5px solid #97b8ac; border-right: 5px solid transparent; color: #7F2629; line-height: 1.4em; padding-left: 5px; 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menu-item-object-page menu-item-25712"><a href="https://srvcanadavrs.ca/fr/a-propos/conseil-administration/" class="elementor-sub-item" tabindex="-1">Conseil d’administration</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25713"><a href="https://srvcanadavrs.ca/fr/a-propos/personnel/" class="elementor-sub-item" tabindex="-1">Personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25714"><a href="https://srvcanadavrs.ca/fr/a-propos/organisations-de-parties-prenantes/" class="elementor-sub-item" tabindex="-1">Entités de parties prenantes</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25711"><a href="https://srvcanadavrs.ca/fr/a-propos/nos-partenaires/" class="elementor-sub-item" tabindex="-1">Nos partenaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-28248"><a href="https://srvcanadavrs.ca/fr/approvisionnement-du-srv-canada/" class="elementor-sub-item" tabindex="-1">Approvisionnement</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-18493"><a href="https://srvcanadavrs.ca/fr/sinscrire/" class="elementor-item" tabindex="-1">Télécharger l’application</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18494"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-personnel/" class="elementor-sub-item" tabindex="-1">Compte personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18495"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-professionnel/" class="elementor-sub-item" tabindex="-1">Compte professionnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18496"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-jeunesse/" class="elementor-sub-item" tabindex="-1">Compte jeunesse</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-20762"><a href="https://srvcanadavrs.ca/fr/utilisation-du-srv/" class="elementor-item" tabindex="-1">Utilisation du SRV</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18500"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/" class="elementor-sub-item" tabindex="-1">Appelants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18501"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/enfants-sourds/" class="elementor-sub-item" tabindex="-1">Enfants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24709"><a href="https://srvcanadavrs.ca/fr/appelants-entendants/" class="elementor-sub-item" tabindex="-1">Appelants entendants</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20763"><a href="https://srvcanadavrs.ca/fr/entreprises-organisations/" class="elementor-sub-item" tabindex="-1">Entreprises et organisations</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22787"><a href="https://srvcanadavrs.ca/fr/interpretes-video/" class="elementor-sub-item" tabindex="-1">Interprètes vidéo</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-23655"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-item" tabindex="-1">Sensibilisation</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23656"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-sub-item" tabindex="-1">Sensibilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18505"><a href="https://srvcanadavrs.ca/fr/evenements-scolaires/" class="elementor-sub-item" tabindex="-1">Événements scolaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22788"><a href="https://srvcanadavrs.ca/fr/temoignages/" class="elementor-sub-item" tabindex="-1">Témoignages</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type_archive menu-item-object-resource-centre menu-item-has-children menu-item-25230"><a href="https://srvcanadavrs.ca/fr/resource-centre/" class="elementor-item" tabindex="-1">Centre de ressources</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22221"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:114" class="elementor-sub-item" tabindex="-1">Configuration de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22222"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:115" class="elementor-sub-item" tabindex="-1">Conseils des IV</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22223"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:116" class="elementor-sub-item" tabindex="-1">Fonctions de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22224"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:117" class="elementor-sub-item" tabindex="-1">Manuels</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22225"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:113" class="elementor-sub-item" tabindex="-1">Mettre à jour l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22562"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:119" class="elementor-sub-item" tabindex="-1">Soutien technique</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25286"><a href="https://srvcanadavrs.ca/fr/911et988/" class="elementor-item" tabindex="-1">9-1-1 et 9-8-8</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-page menu-item-18508"><a href="https://srvcanadavrs.ca/fr/service-a-la-clientele/" class="elementor-item" tabindex="-1">Service à la clientèle</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-resources menu-item-18509"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/faq/" class="elementor-item" tabindex="-1">FAQ</a></li> <li class="menu-item wpml-ls-slot-99 wpml-ls-item wpml-ls-item-en wpml-ls-menu-item wpml-ls-first-item wpml-ls-last-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-wpml-ls-99-en"><a href="https://srvcanadavrs.ca/en/frequently-asked-questions/" title="ASL/English" class="elementor-item" tabindex="-1"><span class="wpml-ls-native" lang="en">ASL/English</span></a></li> </ul> </nav> </div> </div> <div class="elementor-element elementor-element-c09ef97 elementor-shape-circle elementor-widget__width-auto elementor-hidden-mobile elementor-hidden-tablet elementor-grid-0 elementor-widget elementor-widget-social-icons" data-id="c09ef97" data-element_type="widget" data-widget_type="social-icons.default"> <div class="elementor-widget-container"> <div class="elementor-social-icons-wrapper elementor-grid"> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon- elementor-repeater-item-c856fdb" href="http://www.facebook.com/srvcanadavrs" target="_blank" rel="nofollow"> <span class="elementor-screen-only"></span> <svg xmlns="http://www.w3.org/2000/svg" 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class="elementor-icon elementor-social-icon elementor-social-icon- elementor-repeater-item-c5acf80" href="https://www.youtube.com/channel/UCHW_0pfVqvFIZRhHcpNnetg" target="_blank" rel="nofollow"> <span class="elementor-screen-only"></span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="YT-Icon" width="40" height="40" viewBox="0 0 40 40"><defs><clipPath id="clip-path"><rect id="Rectangle_65" data-name="Rectangle 65" width="27.144" height="19" fill="#7f2629"></rect></clipPath></defs><path id="Path_133" data-name="Path 133" d="M20,40h0A20,20,0,0,1,20,0h0a20,20,0,0,1,0,40" fill="#7f2629"></path><g id="Group_184" data-name="Group 184" transform="translate(7.599 9.52)"><g id="Group_184-2" data-name="Group 184" transform="translate(-1 1)" clip-path="url(#clip-path)"><path id="Path_166" data-name="Path 166" d="M26.576,2.967a3.4,3.4,0,0,0-2.4-2.4C22.059,0,13.571,0,13.571,0S5.083,0,2.967.567a3.4,3.4,0,0,0-2.4,2.4A35.3,35.3,0,0,0,0,9.5a35.309,35.309,0,0,0,.567,6.533,3.4,3.4,0,0,0,2.4,2.4c2.116.567,10.6.567,10.6.567s8.488,0,10.606-.567a3.4,3.4,0,0,0,2.4-2.4A35.309,35.309,0,0,0,27.144,9.5a35.3,35.3,0,0,0-.567-6.533m-15.718,10.6V5.429L17.91,9.5Z" transform="translate(0 0)" fill="#fff"></path></g></g></svg> </a> </span> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon- elementor-repeater-item-a132e83" href="https://www.linkedin.com/company/cav-acs/" target="_blank"> <span class="elementor-screen-only"></span> <svg xmlns="http://www.w3.org/2000/svg" id="LI-Icon" width="40" height="40" viewBox="0 0 40 40"><path id="Path_133" data-name="Path 133" d="M20,40h0A20,20,0,0,1,20,0h0a20,20,0,0,1,0,40" fill="#7f2629"></path><g id="Group_186" data-name="Group 186" transform="translate(3 4)"><rect id="Rectangle_86" data-name="Rectangle 86" width="4.421" height="15.474" transform="translate(7 11.526)" fill="#fff"></rect><path id="Path_169" data-name="Path 169" d="M21.288,11c-3.085,0-3.615,1.125-3.867,2.211V11H13V26.474h4.421V17.632a1.987,1.987,0,0,1,2.211-2.211,2,2,0,0,1,2.211,2.211v8.842h4.421V18.737C26.263,14.316,25.687,11,21.288,11Z" transform="translate(0.632 0.526)" fill="#fff"></path><circle id="Ellipse_1" data-name="Ellipse 1" cx="2.211" cy="2.211" r="2.211" transform="translate(7 6)" fill="#fff"></circle></g></svg> </a> </span> </div> </div> </div> <div class="elementor-element elementor-element-7e33dac elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form" data-id="7e33dac" data-element_type="widget" data-settings="{"skin":"classic"}" data-widget_type="search-form.default"> <div class="elementor-widget-container"> <search role="search"> <form class="elementor-search-form" action="https://srvcanadavrs.ca/fr/" method="get"> <div class="elementor-search-form__container"> <label class="elementor-screen-only" for="elementor-search-form-7e33dac">Rechercher </label> <input id="elementor-search-form-7e33dac" placeholder="Rechercher..." class="elementor-search-form__input" type="search" name="s" value=""> <input type='hidden' name='lang' value='fr' /> <button class="elementor-search-form__submit" type="submit" aria-label="Rechercher "> <i aria-hidden="true" class="fas fa-search"></i> </button> </div> </form> </search> </div> </div> </div> </div> </div> </header> <header class="elementor-section elementor-top-section elementor-element elementor-element-83ceb3a elementor-section-content-middle elementor-hidden-mobile elementor-hidden-tablet srv-nav elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="83ceb3a" data-element_type="section" data-settings="{"background_background":"classic","jet_parallax_layout_list":[]}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d028678" data-id="d028678" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8cdea4d elementor-nav-menu__align-justify elementor-nav-menu--stretch elementor-widget__width-inherit elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu" data-id="8cdea4d" data-element_type="widget" data-settings="{"submenu_icon":{"value":"<i class=\"\"><\/i>","library":""},"full_width":"stretch","layout":"horizontal","toggle":"burger"}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav aria-label="Menu" class="elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade"> <ul id="menu-1-8cdea4d" class="elementor-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-18492"><a href="https://srvcanadavrs.ca/fr/a-propos/" class="elementor-item">À propos</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25712"><a href="https://srvcanadavrs.ca/fr/a-propos/conseil-administration/" class="elementor-sub-item">Conseil d’administration</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25713"><a href="https://srvcanadavrs.ca/fr/a-propos/personnel/" class="elementor-sub-item">Personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25714"><a href="https://srvcanadavrs.ca/fr/a-propos/organisations-de-parties-prenantes/" class="elementor-sub-item">Entités de parties prenantes</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25711"><a href="https://srvcanadavrs.ca/fr/a-propos/nos-partenaires/" class="elementor-sub-item">Nos partenaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-28248"><a href="https://srvcanadavrs.ca/fr/approvisionnement-du-srv-canada/" class="elementor-sub-item">Approvisionnement</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-18493"><a href="https://srvcanadavrs.ca/fr/sinscrire/" class="elementor-item">Télécharger l’application</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18494"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-personnel/" class="elementor-sub-item">Compte personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18495"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-professionnel/" class="elementor-sub-item">Compte professionnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18496"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-jeunesse/" class="elementor-sub-item">Compte jeunesse</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-20762"><a href="https://srvcanadavrs.ca/fr/utilisation-du-srv/" class="elementor-item">Utilisation du SRV</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18500"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/" class="elementor-sub-item">Appelants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18501"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/enfants-sourds/" class="elementor-sub-item">Enfants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24709"><a href="https://srvcanadavrs.ca/fr/appelants-entendants/" class="elementor-sub-item">Appelants entendants</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20763"><a href="https://srvcanadavrs.ca/fr/entreprises-organisations/" class="elementor-sub-item">Entreprises et organisations</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22787"><a href="https://srvcanadavrs.ca/fr/interpretes-video/" class="elementor-sub-item">Interprètes vidéo</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-23655"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-item">Sensibilisation</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23656"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-sub-item">Sensibilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18505"><a href="https://srvcanadavrs.ca/fr/evenements-scolaires/" class="elementor-sub-item">Événements scolaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22788"><a href="https://srvcanadavrs.ca/fr/temoignages/" class="elementor-sub-item">Témoignages</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type_archive menu-item-object-resource-centre menu-item-has-children menu-item-25230"><a href="https://srvcanadavrs.ca/fr/resource-centre/" class="elementor-item">Centre de ressources</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22221"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:114" class="elementor-sub-item">Configuration de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22222"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:115" class="elementor-sub-item">Conseils des IV</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22223"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:116" class="elementor-sub-item">Fonctions de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22224"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:117" class="elementor-sub-item">Manuels</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22225"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:113" class="elementor-sub-item">Mettre à jour l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22562"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:119" class="elementor-sub-item">Soutien technique</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25286"><a href="https://srvcanadavrs.ca/fr/911et988/" class="elementor-item">9-1-1 et 9-8-8</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-page menu-item-18508"><a href="https://srvcanadavrs.ca/fr/service-a-la-clientele/" class="elementor-item">Service à la clientèle</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-resources menu-item-18509"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/faq/" class="elementor-item">FAQ</a></li> <li class="menu-item wpml-ls-slot-99 wpml-ls-item wpml-ls-item-en wpml-ls-menu-item wpml-ls-first-item wpml-ls-last-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-wpml-ls-99-en"><a href="https://srvcanadavrs.ca/en/frequently-asked-questions/" title="ASL/English" class="elementor-item"><span class="wpml-ls-native" lang="en">ASL/English</span></a></li> </ul> </nav> <div class="elementor-menu-toggle" role="button" tabindex="0" aria-label="Permuter le menu" aria-expanded="false"> <i aria-hidden="true" role="presentation" class="elementor-menu-toggle__icon--open eicon-menu-bar"></i><i aria-hidden="true" role="presentation" class="elementor-menu-toggle__icon--close eicon-close"></i> </div> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-8cdea4d" class="elementor-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-18492"><a href="https://srvcanadavrs.ca/fr/a-propos/" class="elementor-item" tabindex="-1">À propos</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25712"><a href="https://srvcanadavrs.ca/fr/a-propos/conseil-administration/" class="elementor-sub-item" tabindex="-1">Conseil d’administration</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25713"><a href="https://srvcanadavrs.ca/fr/a-propos/personnel/" class="elementor-sub-item" tabindex="-1">Personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25714"><a href="https://srvcanadavrs.ca/fr/a-propos/organisations-de-parties-prenantes/" class="elementor-sub-item" tabindex="-1">Entités de parties prenantes</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25711"><a href="https://srvcanadavrs.ca/fr/a-propos/nos-partenaires/" class="elementor-sub-item" tabindex="-1">Nos partenaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-28248"><a href="https://srvcanadavrs.ca/fr/approvisionnement-du-srv-canada/" class="elementor-sub-item" tabindex="-1">Approvisionnement</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-18493"><a href="https://srvcanadavrs.ca/fr/sinscrire/" class="elementor-item" tabindex="-1">Télécharger l’application</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18494"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-personnel/" class="elementor-sub-item" tabindex="-1">Compte personnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18495"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-professionnel/" class="elementor-sub-item" tabindex="-1">Compte professionnel</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18496"><a href="https://srvcanadavrs.ca/fr/sinscrire/compte-jeunesse/" class="elementor-sub-item" tabindex="-1">Compte jeunesse</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-20762"><a href="https://srvcanadavrs.ca/fr/utilisation-du-srv/" class="elementor-item" tabindex="-1">Utilisation du SRV</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18500"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/" class="elementor-sub-item" tabindex="-1">Appelants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18501"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/enfants-sourds/" class="elementor-sub-item" tabindex="-1">Enfants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24709"><a href="https://srvcanadavrs.ca/fr/appelants-entendants/" class="elementor-sub-item" tabindex="-1">Appelants entendants</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20763"><a href="https://srvcanadavrs.ca/fr/entreprises-organisations/" class="elementor-sub-item" tabindex="-1">Entreprises et organisations</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22787"><a href="https://srvcanadavrs.ca/fr/interpretes-video/" class="elementor-sub-item" tabindex="-1">Interprètes vidéo</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-23655"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-item" tabindex="-1">Sensibilisation</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23656"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-sub-item" tabindex="-1">Sensibilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18505"><a href="https://srvcanadavrs.ca/fr/evenements-scolaires/" class="elementor-sub-item" tabindex="-1">Événements scolaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22788"><a href="https://srvcanadavrs.ca/fr/temoignages/" class="elementor-sub-item" tabindex="-1">Témoignages</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type_archive menu-item-object-resource-centre menu-item-has-children menu-item-25230"><a href="https://srvcanadavrs.ca/fr/resource-centre/" class="elementor-item" tabindex="-1">Centre de ressources</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22221"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:114" class="elementor-sub-item" tabindex="-1">Configuration de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22222"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:115" class="elementor-sub-item" tabindex="-1">Conseils des IV</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22223"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:116" class="elementor-sub-item" tabindex="-1">Fonctions de l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22224"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:117" class="elementor-sub-item" tabindex="-1">Manuels</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22225"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:113" class="elementor-sub-item" tabindex="-1">Mettre à jour l’application</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-22562"><a href="/fr/resource-centre/?jsf=jet-engine:resource-items&tax=resource-category:119" class="elementor-sub-item" tabindex="-1">Soutien technique</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25286"><a href="https://srvcanadavrs.ca/fr/911et988/" class="elementor-item" tabindex="-1">9-1-1 et 9-8-8</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-page menu-item-18508"><a href="https://srvcanadavrs.ca/fr/service-a-la-clientele/" class="elementor-item" tabindex="-1">Service à la clientèle</a></li> <li class="header-hide-mobile menu-item menu-item-type-post_type menu-item-object-resources menu-item-18509"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/faq/" class="elementor-item" tabindex="-1">FAQ</a></li> <li class="menu-item wpml-ls-slot-99 wpml-ls-item wpml-ls-item-en wpml-ls-menu-item wpml-ls-first-item wpml-ls-last-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-wpml-ls-99-en"><a href="https://srvcanadavrs.ca/en/frequently-asked-questions/" title="ASL/English" class="elementor-item" tabindex="-1"><span class="wpml-ls-native" lang="en">ASL/English</span></a></li> </ul> </nav> </div> </div> </div> </div> </div> </header> </div> <div data-elementor-type="single" data-elementor-id="6298" class="elementor elementor-6298 elementor-121 elementor-location-single post-22149 page type-page status-publish hentry" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4e50c588 elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="4e50c588" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"272d6ba","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_size":"auto","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"],"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":""}]}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 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data-settings="{"background_background":"classic","jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"b820764","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-wider"> <div 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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"80f42fe","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7554b81" data-id="7554b81" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2a5b1f9 elementor-widget elementor-widget-heading" data-id="2a5b1f9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Foire aux questions</h1> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-a9dac5a elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="a9dac5a" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"86a654e","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"b97da33","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"86ba1d9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}],"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column 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elementor-clickable"> <span class="screen-reader-text">Main Menu</span> <div class="uael-nav-menu-icon"> <i aria-hidden="true" class="fas fa-align-justify"></i> </div> </div> <nav class="uael-nav-menu__layout-horizontal uael-nav-menu__submenu-arrow" data-toggle-icon="<i aria-hidden="true" class="fas fa-align-justify"></i>" data-close-icon="<i aria-hidden="true" class="far fa-window-close"></i>" data-full-width="yes"> <ul class="uael-nav-menu uael-nav-menu-custom uael-custom-wrapper"><li class="menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-996f059" data-dropdown-width="default" data-dropdown-pos="left"><a href="https://srvcanadavrs.ca/fr/foire-aux-questions/" class='uael-menu-item'>FAQ générale<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'></i></span></a><li class="menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-2fd6ed2" data-dropdown-width="default" data-dropdown-pos="left"><a href="https://srvcanadavrs.ca/fr/faq-technique/" class='uael-menu-item'>FAQ technique<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'></i></span></a></ul> </nav> </div> </div> </div> <div class="elementor-element elementor-element-ccefae5 elementor-widget elementor-widget-template" data-id="ccefae5" data-element_type="widget" data-widget_type="template.default"> <div class="elementor-widget-container"> <div class="elementor-template"> <div data-elementor-type="page" data-elementor-id="12503" class="elementor elementor-12503" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-f95bb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="f95bb3f" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"cced55d","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fac10b" data-id="6fac10b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-01529cd elementor-widget elementor-widget-jet-accordion" data-id="01529cd" data-element_type="widget" data-widget_type="jet-accordion.default"> <div class="elementor-widget-container"> <div class="jet-accordion" data-settings="{"collapsible":false,"ajaxTemplate":false,"switchScrolling":false,"switchScrollingOffset":0,"switchScrollingDelay":500}"> <div class="jet-accordion__inner"> <div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1381" class="jet-toggle__control elementor-menu-anchor" data-toggle="1" role="button" tabindex="0" aria-controls="jet-toggle-content-1381" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G1 - Qui peut utiliser SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1381" class="jet-toggle__content" data-toggle="1" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15551" class="elementor elementor-15551 elementor-15545" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-c8178c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c8178c1" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-637c2b6" data-id="637c2b6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-027f675 elementor-widget elementor-widget-video" data-id="027f675" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=gSl-OXEbID8","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1a7b644" data-id="1a7b644" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d5bdb1e elementor-widget elementor-widget-text-editor" data-id="d5bdb1e" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>SRV Canada </strong>s’adresse aux Canadiens sourds, malentendants ou souffrant d’un trouble de la parole qui souhaitent faire des appels au moyen d’Internet et des technologies mobiles. Les appelants SRV entrent en contact avec un interprète qui assure l’interprétation des échanges téléphoniques en temps réel.</p><p>Pour vous inscrire, vous <strong>devez</strong> être une Canadienne ou un Canadien sourd, malentendant ou souffrant d’un trouble de la parole et communiquer en langue des signes.</p><p>Les appelants entendants ne peuvent pas s’inscrire à l’application<strong> SRV Canada</strong>. Ils peuvent toutefois appeler les clients inscrits.</p><p><strong>SRV Canada</strong> est gratuit.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1382" class="jet-toggle__control elementor-menu-anchor" data-toggle="2" role="button" tabindex="0" aria-controls="jet-toggle-content-1382" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G2 - Est-ce que SRV Canada offre l’accès au 9-1-1 ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1382" class="jet-toggle__content" data-toggle="2" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="13916" class="elementor elementor-13916 elementor-13910" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-d6a8ccb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="d6a8ccb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3fff95f" data-id="3fff95f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-722508a8 elementor-widget elementor-widget-video" data-id="722508a8" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/_CUNCxYccOc","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4034dde" data-id="4034dde" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6535c1f elementor-widget elementor-widget-text-editor" data-id="6535c1f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. <strong>SRV Canada </strong>offre l’accès au service 9-1-1 partout au Canada en LSQ/français ou en ASL/anglais. Tous les appels 9-1-1 sont considérés comme étant urgents. Ils sont transmis en tête de file au centre d’appel <strong>SRV Canada</strong>.</p><p>L’interprète vidéo (IV) et le personnel des services d’urgence tenteront toujours de déterminer la position du client. C’est la raison pour laquelle il est important que les clients de <strong>SRV Canada </strong>mettent à jour leur adresse dans l’application. Veuillez noter que les appels 9-1-1 sont dirigés au service public d’appels d’urgence (SPAU) en fonction de l’emplacement du client.</p><p>Une fois que la position et la nature de l’urgence ont été déterminées, le SPAU y envoie les pompiers, les policiers ou les ambulanciers.</p><p>L’IV reste en communication avec le client et soutient le personnel des services d’urgence aussi longtemps que nécessaire.</p><p><strong>Avertissement</strong></p><p><strong>SRV Canada</strong> est un service fonctionnant par Internet ou la transmission de données. Par conséquent, en cas d’interruption du service Internet, de la transmission de données ou du service électrique, les appels d’urgence effectués par le SRV pourraient ne pas être transmis correctement. De plus, si vous n’avez pas mis à jour les renseignements relatifs à votre position, il est possible que votre appel d’urgence ne soit pas dirigé au bon endroit.</p><p>Si vous rencontrez un problème technique en composant le 9-1-1 dans l’application <strong>SRV Canada</strong>, raccrochez et recomposez le 9-1-1. Si vous continuez d’éprouver des difficultés, vous pouvez essayer d’autres services, comme un téléphone fixe muni d’un ATS, le service Texto au 9-1-1 ou le service de relais IP.</p> </div> </div> <div class="elementor-element elementor-element-33b38e7 elementor-widget elementor-widget-button" data-id="33b38e7" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="/fr/9-1-1/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">En savoir plus</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1383" class="jet-toggle__control elementor-menu-anchor" data-toggle="3" role="button" tabindex="0" aria-controls="jet-toggle-content-1383" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G3 - Puis-je utiliser SRV Canada pour faire et recevoir des appels internationaux ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1383" class="jet-toggle__content" data-toggle="3" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15790" class="elementor elementor-15790 elementor-15749" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2ee43be elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2ee43be" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f0d62ab" data-id="f0d62ab" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-7c6bdb4 elementor-widget elementor-widget-video" data-id="7c6bdb4" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=bEBPV-H1RIY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bde84a6" data-id="bde84a6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e40bd24 elementor-widget elementor-widget-text-editor" data-id="e40bd24" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui.</p><p>Les clients peuvent également composer n’importe quel numéro à dix chiffres au États-Unis, sans frais. Cependant, l’appelant devra acheter une carte d’appel interurbain ou international pour faire un appel dans une région aux États-Unis qui n’est pas prise en charge par le service (par exemple l’Alaska, Hawaï). </p><p>Les clients peuvent recevoir des appels de partout dans le monde. </p><p>Lorsque vous utilisez une carte d’appel avec le SRV, vous devez d’abord composer le numéro du service d’appel et suivre les instructions. Veuillez vous assurer que la carte d’appel que vous choisissez fonctionne avec les services de voix sur IP (VoIP sur Internet) ou de téléphonie cellulaire.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1384" class="jet-toggle__control elementor-menu-anchor" data-toggle="4" role="button" tabindex="0" aria-controls="jet-toggle-content-1384" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G4 - Est-il possible de faire des appels point-à-point entre l’application SRV Canada et les applications SRV américaines ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1384" class="jet-toggle__content" data-toggle="4" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15562" class="elementor elementor-15562 elementor-15559" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-fc173e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fc173e4" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7a7cbf9" data-id="7a7cbf9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-fa2eaaf elementor-widget elementor-widget-video" data-id="fa2eaaf" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=MDhj0jRANeY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0f72a71" data-id="0f72a71" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-776dab0 elementor-widget elementor-widget-text-editor" data-id="776dab0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les appels point-à-point entre les applications SRV canadiennes et américaines ne sont pas possibles pour le moment. <strong>SRV Canada</strong> recommande l’utilisation de Skype ou de Facetime comme moyen de communication point-à-point.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1385" class="jet-toggle__control elementor-menu-anchor" data-toggle="5" role="button" tabindex="0" aria-controls="jet-toggle-content-1385" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G5 - Est-ce que je peux faire des appels vers des lignes 1-900 ou d’autres lignes payantes (astrologie et jeux d’argent) ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1385" class="jet-toggle__content" data-toggle="5" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15796" class="elementor elementor-15796 elementor-15757" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-40abfdc elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="40abfdc" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35a03f8" data-id="35a03f8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-94aad1c elementor-widget elementor-widget-video" data-id="94aad1c" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=hHqdVkP2cQo","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b31a022" data-id="b31a022" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-90c6516 elementor-widget elementor-widget-text-editor" data-id="90c6516" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les appels vers des lignes 1-900 et d’autres lignes payantes, incluant certains numéros 800, 888, 877 et 866, ne peuvent être effectués par <strong>SRV Canada</strong>.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1386" class="jet-toggle__control elementor-menu-anchor" data-toggle="6" role="button" tabindex="0" aria-controls="jet-toggle-content-1386" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G6 - Est-il possible d’inscrire une entreprise, une organisation, un organisme gouvernemental ou une école pour obtenir un compte et un numéro à dix chiffres ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1386" class="jet-toggle__content" data-toggle="6" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15573" class="elementor elementor-15573 elementor-15570" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-92e3ebb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="92e3ebb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-93c6dfb" data-id="93c6dfb" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-eeea7dd elementor-widget elementor-widget-video" data-id="eeea7dd" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=sxYHoqggQjk","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c7ec157" data-id="c7ec157" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-0707b85 elementor-widget elementor-widget-text-editor" data-id="0707b85" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Pas encore. Cependant, afin de séparer les appels personnels des appels professionnels, les clients SRV peuvent s’inscrire pour obtenir un deuxième compte pour le travail.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1387" class="jet-toggle__control elementor-menu-anchor" data-toggle="7" role="button" tabindex="0" aria-controls="jet-toggle-content-1387" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G7 - Est-ce que je peux utiliser SRV Canada lorsque je voyage à l’extérieur du Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1387" class="jet-toggle__content" data-toggle="7" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15621" class="elementor elementor-15621 elementor-15610" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4b0a4eb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4b0a4eb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b4839bc" data-id="b4839bc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-712abf1 elementor-widget elementor-widget-video" data-id="712abf1" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=QHh5Y8vK1kE","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1ae267b" data-id="1ae267b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-82dec5d elementor-widget elementor-widget-text-editor" data-id="82dec5d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. Si vous avez accès à un service Internet, vous pouvez utiliser <strong>SRV</strong> <strong>Canada </strong>comme vous le faites au Canada. Cela dit, si vous utilisez un appareil mobile, les frais de données en itinérance peuvent être élevés.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1388" class="jet-toggle__control elementor-menu-anchor" data-toggle="8" role="button" tabindex="0" aria-controls="jet-toggle-content-1388" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G8 - Est-ce que je peux utiliser le SRV en conduisant ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1388" class="jet-toggle__content" data-toggle="8" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15803" class="elementor elementor-15803 elementor-15762" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-eed0dc7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="eed0dc7" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5c2b09b" data-id="5c2b09b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-ae65623 elementor-widget elementor-widget-video" data-id="ae65623" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=qUAIdp1OPfY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-42f2f56" data-id="42f2f56" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e07df61 elementor-widget elementor-widget-text-editor" data-id="e07df61" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Il est interdit d’utiliser <strong>SRV Canada</strong> en conduisant. Vous pouvez utiliser le service en tant que passager, tant que cette utilisation ne distrait pas le conducteur. Vous pouvez également utiliser le service lorsque votre véhicule est stationné dans un endroit sûr. Notre politique repose sur le fait que l’ACS prend très au sérieux la sécurité de sa clientèle, des autres conducteurs, ainsi que celle de son personnel et de ses interprètes vidéo. Comme le reflète la politique de l’ACS, notre personnel et nos interprètes vidéo, en particulier, ne doivent pas être contraints de faire face aux risques liés à la distraction au volant.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-1389" class="jet-toggle__control elementor-menu-anchor" data-toggle="9" role="button" tabindex="0" aria-controls="jet-toggle-content-1389" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G9 - Quels numéros à trois chiffres le SRV Canada offre-t-il pour la numérotation directe ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-1389" class="jet-toggle__content" data-toggle="9" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="12539" class="elementor elementor-12539" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-7d6250b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7d6250b" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8dd5566" data-id="8dd5566" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-87fc2ce elementor-widget elementor-widget-video" data-id="87fc2ce" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/TD0TAY3ob6o","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2477325" data-id="2477325" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-7b448ee elementor-widget elementor-widget-text-editor" data-id="7b448ee" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>En plus du numéro 9-1-1, (consultez la FAQ no 2), <strong>SRV Canada</strong> prend en charge les autres numéros à trois chiffres pour la numérotation directe à partir de votre application SRV. Consultez le tableau ci-dessous pour savoir quels numéros à trois chiffres sont disponibles.</p><p>Note :</p><ul><li>Le numéro 9-1-1 est accessible dans toutes les provinces et tous les territoires, veuillez consulter la FAQ G2 pour plus de renseignements.</li><li>Les numéros 8-1-1, 5-1-1, 3-1-1 et 2-1-1 sont toutefois acheminés vers des services <strong><em>provinciaux, territoriaux ou municipaux </em></strong>et ne prennent pas tous en charge la numérotation à trois chiffres. Consultez le tableau ci-dessous pour savoir quels numéros à trois chiffres sont disponibles dans votre zone d’appel.</li></ul> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-2e14b34 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2e14b34" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"e14369e","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a83540c" data-id="a83540c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c473410 elementor-widget elementor-widget-image" data-id="c473410" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <a href="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR.png" data-elementor-open-lightbox="yes" data-elementor-lightbox-title="221007_N11_table_FR" data-e-action-hash="#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjIxODYsInVybCI6Imh0dHBzOlwvXC9zcnZjYW5hZGF2cnMuY2FcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjBcLzA1XC8yMjEwMDdfTjExX3RhYmxlX0ZSLnBuZyJ9"> <img fetchpriority="high" fetchpriority="high" decoding="async" width="800" height="412" src="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-1024x527.png" class="attachment-large size-large wp-image-22186" alt="" srcset="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-1024x527.png 1024w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-300x154.png 300w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-768x395.png 768w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-1536x791.png 1536w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_FR-2048x1054.png 2048w" sizes="(max-width: 800px) 100vw, 800px" /> </a> </div> </div> <div class="elementor-element elementor-element-2c8b3ba elementor-widget elementor-widget-text-editor" data-id="2c8b3ba" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul><li>Si votre région <em><strong>n’est pas prise en charge</strong></em>, l’interprète vidéo recevra un message provenant du réseau indiquant que « <em><strong>votre numéro ne peut être connecté</strong></em> ». Cela signifie que vous devrez composer le numéro à dix chiffres correspondant. Consultez vos annuaires locaux pour connaître ces numéros.</li><li>Si la numérotation à trois chiffres <em><strong>est prise en charge</strong></em> dans votre région, l’appel est acheminé selon l’indicatif régional de votre numéro SRV. Par exemple, si l’indicatif régional de votre numéro SRV est (613), votre appel sera acheminé vers les services de l’Ontario, même si vous vous trouvez physiquement dans une autre province.</li><li><strong>SRV Canada</strong> offre une liste de numéros à dix chiffres pour le 8-1-1, que vous pouvez consulter à l’adresse suivante : <a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/numeros-a-trois-chiffres-maintenant-accessibles/">https://srvcanadavrs.ca/fr/resources/centre-de-ressources/numeros-a-trois-chiffres-maintenant-accessibles/</a></li><li><strong>SRV Canada</strong> n’a pas accès à tous les numéros à dix chiffres des provinces, territoires et municipalités. Veuillez consulter votre annuaire local pour connaître ces numéros.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13810" class="jet-toggle__control elementor-menu-anchor" data-toggle="10" role="button" tabindex="0" aria-controls="jet-toggle-content-13810" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G10 - Qu’est-ce que l’interprétation vidéo à distance (IVD) ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13810" class="jet-toggle__content" data-toggle="10" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15808" class="elementor elementor-15808 elementor-15771" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-b7ab29f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b7ab29f" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4db2594" data-id="4db2594" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5dddcf4 elementor-widget elementor-widget-video" data-id="5dddcf4" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=-qTV_vzn-U8","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a65f3b6" data-id="a65f3b6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1b073bc elementor-widget elementor-widget-text-editor" data-id="1b073bc" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>L’IVD est un service d’interprétation vidéo payant qui permet aux clients de communiquer avec d’autres personnes dans la même pièce ou à distance. </p><p>L’IVD est particulièrement utile dans les situations suivantes : rendez-vous à l’hôpital, prestation de soins de santé, réunions d’affaires, etc. Lorsque vous faites appel à un service d’IVD, vous obtenez un service d’interprétation de grande qualité, comme si vous aviez un interprète en personne. De nombreuses entreprises d’IVD existent partout au Canada.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13811" class="jet-toggle__control elementor-menu-anchor" data-toggle="11" role="button" tabindex="0" aria-controls="jet-toggle-content-13811" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G11 - Pourquoi les interprètes transfèrent-ils les appels ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13811" class="jet-toggle__content" data-toggle="11" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15812" class="elementor elementor-15812 elementor-15779" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-b828b57 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b828b57" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a27cada" data-id="a27cada" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5efa308 elementor-widget elementor-widget-video" data-id="5efa308" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=7_hKNIEms58","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-14d815d" data-id="14d815d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-76a0027 elementor-widget elementor-widget-text-editor" data-id="76a0027" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Le transfert est une méthode qui assure la santé et la sécurité des interprètes au travail, ainsi que de réduire les temps d’attente.</p><p>Comme vous le savez, interpréter peut être épuisant. De façon générale, les interprètes de SRV signent de 20 à 30 minutes consécutives selon chaque appel, puis prennent une pause. De plus, lorsque l’interprète sent le besoin de prendre une pause, il peut transférer l’appel. Ainsi, vous pouvez poursuivre votre appel sans avoir à retourner dans la file d’attente.</p><p>Les transferts peuvent également avoir lieu lorsqu’un interprète termine son quart de travail. Si vous appelez moins de quinze minutes avant la fin de sa journée, l’interprète vous avisera qu’il y aura un transfert pendant l’appel.</p><p>Puisque chaque appel porte sur différentes personnes et différents sujets, les interprètes doivent s’adapter rapidement et efficacement. Lorsqu’un interprète reçoit un très long appel ou lorsqu’il y a plusieurs appels en attente, il peut avoir à remettre sa pause à plus tard afin de servir les clients qui attendent. Dans ce cas, l’interprète transférera l’appel reçu à la première occasion.</p><p>Des situations inattendues peuvent toujours survenir dans les centres d’appel. Il peut donc arriver que l’interprète ait à transférer un appel à un moment inhabituel ou imprévu. Si vous avez besoin d’une attention spéciale ou d’un service ininterrompu, vous devriez réserver un interprète communautaire ou utiliser un service d’interprétation vidéo à distance (IVD).</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13812" class="jet-toggle__control elementor-menu-anchor" data-toggle="12" role="button" tabindex="0" aria-controls="jet-toggle-content-13812" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G12 - Qu’est-ce que la fonction « Parler sans intermédiaire » (PSI) et comment s’utilise-t-elle avec SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13812" class="jet-toggle__content" data-toggle="12" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15625" class="elementor elementor-15625 elementor-15614" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-bce84f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="bce84f2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-44b969c" data-id="44b969c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3307199 elementor-widget elementor-widget-video" data-id="3307199" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=ulTrk_TCdhs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-de6bef5" data-id="de6bef5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6ccf4b0 elementor-widget elementor-widget-text-editor" data-id="6ccf4b0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Parler sans intermédiaire (PSI) permet aux personnes sourdes, malentendantes ou souffrant d’un trouble de la parole d’utiliser leur voix au cours d’un appel SRV. Lorsque le client active la fonction PSI dans son application, l’autre partie peut entendre sa voix. Lorsque l’autre partie répond, l’interprète vidéo interprète ses propos en LSQ ou en ASL. La fonction PSI peut être activée dans les réglages de l’application de l’utilisateur.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13813" class="jet-toggle__control elementor-menu-anchor" data-toggle="13" role="button" tabindex="0" aria-controls="jet-toggle-content-13813" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G13 - Comment puis-je arrêter de recevoir des « appels indésirables » ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13813" class="jet-toggle__content" data-toggle="13" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15629" class="elementor elementor-15629 elementor-15617" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-0d28f2e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0d28f2e" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-38bc08e" data-id="38bc08e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-629ff8a elementor-widget elementor-widget-video" data-id="629ff8a" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=uKuh-3gbvyY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cceb672" data-id="cceb672" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c705a4d elementor-widget elementor-widget-text-editor" data-id="c705a4d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>En tant que fournisseurs de services téléphoniques, l’ACS et ses représentants <em><strong>ne peuvent pas</strong> </em>juger ou modérer le contenu des appels.</p><p>Cependant, <strong>vous</strong> avez le droit de « refuser » tout appel indésirable. Voici quelques conseils pour <strong>réduire</strong> la fréquence de ce type d’appels :</p><ul><li>Informez l’appelant que vous ne voulez pas recevoir d’appels ou de messages vidéo de sa part et demandez-lui de retirer votre numéro de téléphone SRV de sa liste d’appels.</li><li>Si votre numéro SRV se trouve dans le répertoire de l’ACS, faites-le retirer.</li><li>Si vous avez la nouvelle application PC ou Mac, « bloquez » le numéro de téléphone de l’appelant.</li></ul><p>Plus important encore, si vous considérez qu’un appel est de nature « menaçante ou illégale », nous vous conseillons de communiquer avec votre service de police local.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13814" class="jet-toggle__control elementor-menu-anchor" data-toggle="14" role="button" tabindex="0" aria-controls="jet-toggle-content-13814" aria-expanded="false" data-template-id="17892"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G14 - Pourquoi est-ce important de donner votre identité complète durant un appel SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13814" class="jet-toggle__content" data-toggle="14" role="region" data-template-id="17892"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17892" class="elementor elementor-17892 elementor-17882" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-46c3289 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="46c3289" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-673c84e" data-id="673c84e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-cae765d elementor-widget elementor-widget-video" data-id="cae765d" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=hAWY2kBQuks","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b585d03" data-id="b585d03" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-58d9504 elementor-widget elementor-widget-text-editor" data-id="58d9504" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>L’ACS déploie beaucoup d’efforts pour faire connaître SRV Canada aux institutions bancaires, aux services de santé, aux organismes gouvernementaux et aux autres organisations. Si vous ne donnez pas votre identité correctement, ces organisations pourraient ne plus avoir confiance en ce service et refuser les appels des utilisateurs de SRV Canada.</p><p>Si vous appelez pour une autre personne, assurez-vous d’abord d’avoir son consentement. Dès le début de l’appel, informez l’organisation que vous appelez en son nom. Il est de votre responsabilité de donner votre identité complète lorsque vous utilisez SRV Canada.</p><p>L’IV n’établira pas la communication dans une situation où il sait que l’appelant SRV se présente sous une fausse identité ou utilise le SRV à des fins illicites.</p><p>Veuillez consulter la section sur les POLITIQUES D’UTILISATION ÉQUITABLE, qui figure dans l’entente d’utilisation, à l’adresse suivante : <a href="https://srvcanadavrs.ca/wp-content/uploads/dlm_uploads/2019/10/CAV-User-Agreement-27-June-2018-Final-FR.pdf" target="_blank" rel="noopener">CAV-User-Agreement-27-June-2018-Final-FR.pdf</a>. En plus des présentes modalités d’utilisation et des autres modalités, conditions, règles et politiques susceptibles d’être publiées, vous consentez à :</p><ul><li>ne pas enfreindre les lois applicables ou les présentes modalités en utilisant les services du SRV, et vous reconnaissez que nous pouvons enquêter sur toute violation de la loi et coopérer avec les autorités responsables de l’application de la loi pour poursuivre les utilisateurs à cet égard;</li><li>ne pas vous engager dans des communications ou une conduite de nature illégale, abusive, dérangeante ou offensante en utilisant les services du SRV et vous consentez à ne pas permettre aux autres d’accéder à votre compte pour le faire, ce qui comprend notamment les appels indécents, obscènes, illégaux, frauduleux, menaçants, harcelants ou malveillants, la perpétration ou l’encouragement d’une infraction criminelle, d’une traque, d’un harcèlement, d’un acte de pollupostage, d’une perturbation ou d’une interférence avec Internet ou tout réseau, ordinateur ou autre appareil, la transmission d’un virus ou d’un autre élément nuisible, la collecte ou la sauvegarde des données personnelles des autres utilisateurs, la diffamation, l’atteinte aux droits de propriété intellectuelle ou l’interférence avec les autres services des utilisateurs de l’ACS.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13815" class="jet-toggle__control elementor-menu-anchor" data-toggle="15" role="button" tabindex="0" aria-controls="jet-toggle-content-13815" aria-expanded="false" data-template-id="17895"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G15 - Comment effectuer une conférence téléphonique avec succès ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13815" class="jet-toggle__content" data-toggle="15" role="region" data-template-id="17895"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17895" class="elementor elementor-17895 elementor-17885" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-617702b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="617702b" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9453c30" data-id="9453c30" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f52e400 elementor-widget elementor-widget-video" data-id="f52e400" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=QsawAFv-cmQ","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-f04daf2" data-id="f04daf2" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-0013140 elementor-widget elementor-widget-text-editor" data-id="0013140" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les conférences téléphoniques peuvent représenter tout un défi pour les utilisateurs du SRV et les personnes qui participent à l’appel : elles peuvent être longues, techniques et comporter de nombreux échanges entre les participants. Voici quelques conseils pour vous faciliter la tâche et faire en sorte que tout se passe bien :</p><ul><li>Informez l’organisateur et les participants que vous utilisez le service de relais vidéo (SRV) et qu’un interprète en langue des signes (IV) sera présent durant l’appel.</li><li>Informez l’IV qu’il s’agit d’une conférence téléphonique et dites-lui la durée approximative, le nombre de participants et toute information contextuelle utile.</li><li>Demandez aux participants de se nommer avant de prendre la parole pour aider l’IV à reconnaître les locuteurs. Avisez les participants que l’IV n’est pas en mesure de les voir et n’a pas accès aux documents utilisés durant l’appel.</li><li>S’il s’agit d’un appel de longue durée qui compte de nombreux participants, informez l’organisateur qu’il ne devrait pas utiliser le SRV à cette fin.</li></ul><p><strong>Remarque :</strong></p><ul><li>Informez les participants que pour des raisons liées à la santé et à la sécurité des IV et aux contraintes de temps, l’IV peut transférer l’appel. S’il s’agit d’un appel de très longue durée, il pourrait y avoir plusieurs transferts.<ul><li>Vous serez en première position de la file au moment du transfert, mais vous devrez peut-être attendre un peu.</li></ul></li><li>Si la conférence téléphonique a lieu durant les heures de pointe, soit de 9 h à 18 h HE lorsque les IV sont très occupés, vous devrez peut-être attendre dans la file jusqu’à ce qu’un IV se libère.</li><li>Si l’appel est organisé par votre employeur, votre organisation, une entreprise, un établissement scolaire ou un organisme gouvernemental, il incombe à l’organisateur de recourir à un service d’interprétation en présence, d’interprétation communautaire ou d’interprétation vidéo à distance (IVD), surtout lorsqu’il s’agit d’une longue réunion.<ul><li>Rappelez à l’organisateur que le SRV est un service téléphonique dont la durée moyenne des appels est de 7 minutes.</li></ul></li><li>N’oubliez pas : le SRV ne remplace pas l’interprétation communautaire ou l’IVD.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13816" class="jet-toggle__control elementor-menu-anchor" data-toggle="16" role="button" tabindex="0" aria-controls="jet-toggle-content-13816" aria-expanded="false" data-template-id="17897"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G16 - Les utilisateurs du SRV peuvent-ils s’annoncer eux-mêmes durant leur appel ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13816" class="jet-toggle__content" data-toggle="16" role="region" data-template-id="17897"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17897" class="elementor elementor-17897 elementor-17888" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-3811d94 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3811d94" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d4f8c0a" data-id="d4f8c0a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-538f777 elementor-widget elementor-widget-video" data-id="538f777" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=g1OWRZTNLYc","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8e127e1" data-id="8e127e1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8799dab elementor-widget elementor-widget-text-editor" data-id="8799dab" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. Les utilisateurs du SRV peuvent, au début de l’appel, indiquer à l’IV qu’ils souhaitent s’annoncer eux-mêmes plutôt que de laisser l’IV le faire.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13817" class="jet-toggle__control elementor-menu-anchor" data-toggle="17" role="button" tabindex="0" aria-controls="jet-toggle-content-13817" aria-expanded="false" data-template-id="17949"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G17 - Une personne entendante qui communique en LSQ peut-elle s’inscrire pour obtenir<br>un numéro SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13817" class="jet-toggle__content" data-toggle="17" role="region" data-template-id="17949"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17949" class="elementor elementor-17949 elementor-17946" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-d390f72 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="d390f72" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d8da184" data-id="d8da184" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-4597f69 elementor-widget elementor-widget-video" data-id="4597f69" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=Fi52KpbVpUs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ec7f90e" data-id="ec7f90e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-97c2c07 elementor-widget elementor-widget-text-editor" data-id="97c2c07" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Non. Seuls les utilisateurs enregistrés de SRV peuvent télécharger l’application et passer des appels point-à-point. Pour s’inscrire, les utilisateurs doivent être sourds, malentendants ou souffrir d’un trouble de la parole et utiliser la langue des signes.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13818" class="jet-toggle__control elementor-menu-anchor" data-toggle="18" role="button" tabindex="0" aria-controls="jet-toggle-content-13818" aria-expanded="false" data-template-id="17955"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G18 - Est-ce que l’ACS enregistre les appels vidéo à des « fins de qualité et de formation » ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13818" class="jet-toggle__content" data-toggle="18" role="region" data-template-id="17955"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17955" class="elementor elementor-17955 elementor-17951" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-7dd550c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7dd550c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-618b23d" data-id="618b23d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a4dce57 elementor-widget elementor-widget-video" data-id="a4dce57" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=43N22IEwoNs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0a967f9" data-id="0a967f9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6dc8b38 elementor-widget elementor-widget-text-editor" data-id="6dc8b38" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Non. L’ACS n’enregistre pas le contenu des appels à des fins de qualité et de formation. Les appels sont « surveillés », côte à côte par les superviseurs des interprètes. Dans ce cas, l’IV informe le client que l’appel est surveillé à des fins de qualité et de formation, et il lui demande si cela lui convient ou non.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13819" class="jet-toggle__control elementor-menu-anchor" data-toggle="19" role="button" tabindex="0" aria-controls="jet-toggle-content-13819" aria-expanded="false" data-template-id="23579"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G19 - Comment ajouter des numéros de téléphone dédiés à l’accès au SRV sur votre application de SRV ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13819" class="jet-toggle__content" data-toggle="19" role="region" data-template-id="23579"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="23579" class="elementor elementor-23579 elementor-23572" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-5464ce7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5464ce7" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b461448" data-id="b461448" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3ef7f57 elementor-widget elementor-widget-video" data-id="3ef7f57" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=CrRiOfKCvMw","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a3052fe" data-id="a3052fe" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-396bcb8 elementor-widget elementor-widget-text-editor" data-id="396bcb8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Lorsque les entreprises, comme les institutions financières et les agences gouvernementales, fournissent des numéros de téléphone dédiés à l’accès au SRV, les appelants de <strong>SRV Canada</strong> peuvent accéder plus facilement à leurs centres d’appels. Les numéros dédiés au SRV, tout comme les numéros dédiés aux téléscripteurs (ATS), réduisent les files d’attente et garantissent que les appels sont traités par des agents du centre d’appel qui connaissent bien le SRV. Ces numéros réduisent également les temps d’attente et les interruptions de communication et favorisent l’utilisation efficace des interprètes de SRV Canada. </p><p>Pour s’assurer que les utilisateurs de <strong>SRV Canada</strong> connaissent le numéro dédié à l’accès au SRV d’une organisation, l’ACS ajoute automatiquement ce numéro d’accès au répertoire SRV.</p><p>Si vous êtes un utilisateur de PC/Mac qui souhaitiez d’ajouter un numéro dédié à l’accès au SRV à « Tous les contacts », il vous suffit d’accéder au répertoire SRV et d’enregistrer le numéro direct de SRV dans votre liste de “Tous les contacts”. Tous les numéros ajoutés à “Tous mes contacts” sur Mac/PC apparaîtront automatiquement sur vos appareils mobiles, à condition que vous soyez connecté au même compte.</p><p>Si vous n’êtes qu’un utilisateur d’appareil mobile, vous pouvez ajouter manuellement le numéro d’accès à “Contacts.” Notez que tout ce qui est ajouté de cette manière peut être supprimé de la même manière. </p><p>Veuillez trouver ci-dessous le tableau des numéros dédiés à l’accès au SRV qui sont en service (par ordre alphabétique).</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-019a59d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="019a59d" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1194f3c" data-id="1194f3c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d318018 elementor-widget elementor-widget-jet-table" data-id="d318018" data-element_type="widget" data-widget_type="jet-table.default"> <div class="elementor-widget-container"> <div class="elementor-jet-table jet-elements"> <div class="jet-table-wrapper"> <table class="jet-table jet-table--fa5-compat"> <thead class="jet-table__head"><tr class="jet-table__head-row"><th class="jet-table__cell elementor-repeater-item-e9ed77a jet-table__head-cell" colspan="2" scope="col"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Organisations et entreprises</div></div></div></th><th class="jet-table__cell elementor-repeater-item-24104e3 jet-table__head-cell" colspan="1" scope="col"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Numéros dédiés à l’accès au SRV</div></div></div></th></tr></thead> <tbody class="jet-table__body"><tr class="jet-table__body-row elementor-repeater-item-2443f47"><td class="jet-table__cell elementor-repeater-item-ee1024b jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Agence du revenu du Canada (ARC)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-24be19a jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-778</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-9b39d68"><td class="jet-table__cell elementor-repeater-item-70e5c4e jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Air Canada</div></div></div></td><td class="jet-table__cell elementor-repeater-item-707c9f9 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-833-984-2045</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-4086efb"><td class="jet-table__cell elementor-repeater-item-bdfd205 jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Banque Scotia</div></div></div></td><td class="jet-table__cell elementor-repeater-item-9d7343b jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-866-267-4726</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-5996c93"><td class="jet-table__cell elementor-repeater-item-00d0951 jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Banque TD</div></div></div></td><td class="jet-table__cell elementor-repeater-item-062980b jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-844-229-0789</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-e5cb5cd"><td class="jet-table__cell elementor-repeater-item-7923a1e jet-table__body-cell" rowspan="6"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Service Canada</div></div></div></td><td class="jet-table__cell elementor-repeater-item-541f09f jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Numéro d’assurance sociale (NAS)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-3b61969 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-010</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-f0e8231"><td class="jet-table__cell elementor-repeater-item-d341577 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Inscription et authentification (I/A)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-c042f63 jet-table__body-cell" rowspan="1"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-020</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-1790c97"><td class="jet-table__cell elementor-repeater-item-f4e4b2d jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Assurance-emploi (AE)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-895ff78 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-030</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-1940be0"><td class="jet-table__cell elementor-repeater-item-060f2a0 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Régime de pensions du Canada/Sécurité de la vieillesse (RPC/SV)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-168f517 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-040</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-8958e0b"><td class="jet-table__cell elementor-repeater-item-edb3b6a jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Centre de services aux employeurs (CSE)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-2d5ff91 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-050</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-351d4e7"><td class="jet-table__cell elementor-repeater-item-6cd7411 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Régime canadien de soins dentaires (RCSD)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-1e67222 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-060</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-5e2730b"><td class="jet-table__cell elementor-repeater-item-580402f jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">The Société de l’assurance Automobile du Québec (SAAQ)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-b589e47 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Région de la ville du Québec 418-641-1321 ou<br> 1-833-815-1321</div></div></div></td></tr></tbody> </table> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13820" class="jet-toggle__control elementor-menu-anchor" data-toggle="20" role="button" tabindex="0" aria-controls="jet-toggle-content-13820" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G20 - Comment puis-je donner mon avis sur un interprète vidéo (IV) ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13820" class="jet-toggle__content" data-toggle="20" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="24700" class="elementor elementor-24700 elementor-24695" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-15d7894 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="15d7894" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e7d0bbc" data-id="e7d0bbc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f525260 elementor-widget elementor-widget-video" data-id="f525260" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=kS54Jxp9UKo","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-be836b5" data-id="be836b5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d9547d2 elementor-widget elementor-widget-text-editor" data-id="d9547d2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Vous pouvez laisser vos commentaires au service à la clientèle. Pour ce faire, vous aurez besoin du numéro d’identification de l’IV, de la date et l’heure de l’appel et du numéro de téléphone que vous avez composé.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13821" class="jet-toggle__control elementor-menu-anchor" data-toggle="21" role="button" tabindex="0" aria-controls="jet-toggle-content-13821" aria-expanded="false" data-template-id="25231"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G21 - Comment supprimer mon compte SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13821" class="jet-toggle__content" data-toggle="21" role="region" data-template-id="25231"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25235" class="elementor elementor-25235 elementor-25231 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-6e51260c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6e51260c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-40d43a63" data-id="40d43a63" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-44b3222a elementor-widget elementor-widget-video" data-id="44b3222a" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=qoaDuEkyb_k","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2a8707c0" data-id="2a8707c0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-61f56338 elementor-widget elementor-widget-text-editor" data-id="61f56338" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Si vous souhaitez supprimer votre compte de façon permanente, vous pouvez appeler le Service à la clientèle ou remplir le formulaire approprié en suivant ce <a href="https://srvcanadavrs.ca/fr/resource-centre/demande-de-suppression-de-votre-compte-srv-canada/"><u>lien.</u></a></p> <p>Avant de supprimer votre compte, nous vous incitons à y réfléchir et à contacter le Service à la clientèle pour discuter des façons d’améliorer le SRV. Vos commentaires sont précieux pour l’amélioration globale du SRV.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13822" class="jet-toggle__control elementor-menu-anchor" data-toggle="22" role="button" tabindex="0" aria-controls="jet-toggle-content-13822" aria-expanded="false" data-template-id="25922"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G22 - Puis-je renvoyer les appels de mon numéro principal vers le SRV Canada ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13822" class="jet-toggle__content" data-toggle="22" role="region" data-template-id="25922"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25927" class="elementor elementor-25927 elementor-25922 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-14c637c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="14c637c9" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-766919a6" data-id="766919a6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-23469b74 elementor-widget elementor-widget-video" data-id="23469b74" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=UvMFiVWTTDM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2323a19e" data-id="2323a19e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3557bd08 elementor-widget elementor-widget-text-editor" data-id="3557bd08" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui, vous pouvez renvoyer tous les appels entrants de votre numéro principal vers le numéro du <strong>SRV Canada.</strong> Cela peut s’avérer particulièrement utile si vous ne souhaitez manquer aucun appel.</p> <p>Il convient de noter que votre fournisseur de services de télécommunication (compagnie de téléphone) peut avoir des frais associés pour les services de renvoi d’appel. Ces frais peuvent varier en fonction des conditions spécifiques de votre forfait téléphonique. Pour bien comprendre les implications financières et les frais éventuels, il est recommandé de communiquer directement votre fournisseur de services téléphoniques.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-13823" class="jet-toggle__control elementor-menu-anchor" data-toggle="23" role="button" tabindex="0" aria-controls="jet-toggle-content-13823" aria-expanded="false" data-template-id="27350"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G23 - Qu’est-ce qu’un système de réponse vocale interactif (RVI) ?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-13823" class="jet-toggle__content" data-toggle="23" role="region" data-template-id="27350"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="27353" class="elementor elementor-27353 elementor-27350" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-a8a7cc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a8a7cc2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8864647" data-id="8864647" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-85d2654 elementor-widget elementor-widget-video" data-id="85d2654" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=VaVl7GG-_DM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c49ca39" data-id="c49ca39" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1d9098b elementor-widget elementor-widget-text-editor" data-id="1d9098b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Un système de réponse vocale interactif (RVI), également connu sous le nom d’« arbre téléphonique », est un système automatisé de gestion des appels utilisé par les entreprises et les organisations pour transmettre les appels entrants au service ou au personnel approprié.</p> <p>Dans le cadre du <strong>SRV Canada,</strong> les systèmes RVI peuvent fonctionner lorsque :</p> <p style="padding-left: 40px;">1. L’appelant sourd transmets l’appel à un interprète vidéo, il est accueilli par un message automatique suivi d’une série de messages-guides fournissant une liste d’options vers lesquelles l’appel peut être acheminé.</p> <p style="padding-left: 40px;">2. L’appelant sourd doit choisir l’option qui représente le mieux le service qu’il souhaite joindre.</p> <p style="padding-left: 40px;">3. L’interprète vidéo sélectionne l’option choisie par l’appelant sourd, soit en utilisant sa voix, soit en appuyant sur les touches du clavier de son téléphone.</p> <p style="padding-left: 40px;">4. Le système RVI achemine l’appel vers le service ou l’employé approprié selon les choix de l’appelant.</p> <p>Comme les options automatisées sont souvent prononcées rapidement, et pour faciliter l’interprétation, l’appelant sourd peut indiquer à son interprète de demander au système RVI de répéter la liste d’options. Il est bon de se rappeler que le rôle de l’interprète n’est pas de faire la sélection ou de prendre des décisions à votre place. Sa responsabilité est de faciliter la communication entre les utilisateurs du SRV qui utilisent la langue des signes et la langue parlée.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="elementor-element elementor-element-e3920f5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-jet-tabs" data-id="e3920f5" data-element_type="widget" data-settings="{"tabs_position":"top","no_active_tabs":"false"}" data-widget_type="jet-tabs.default"> <div class="elementor-widget-container"> <div class="jet-tabs jet-tabs-position-top jet-tabs-move-up-effect " data-settings="{"activeIndex":0,"event":"click","autoSwitch":false,"autoSwitchDelay":3000,"ajaxTemplate":false,"tabsPosition":"top","switchScrolling":false,"switchScrollingOffset":0}"> <div class="jet-tabs__control-wrapper " role="tablist"> <div id="jet-tabs-control-2381" class="jet-tabs__control jet-tabs__control-icon-left elementor-menu-anchor active-tab " data-tab="1" tabindex="0" role="tab" aria-controls="jet-tabs-content-2381" aria-expanded="true" data-template-id="12475"><div class="jet-tabs__control-inner"><div class="jet-tabs__label-icon jet-tabs-icon"><i class="fas fa-arrow-circle-right"></i></div><div class="jet-tabs__label-text">FAQ générale</div></div></div><div id="jet-tabs-control-2382" class="jet-tabs__control jet-tabs__control-icon-left elementor-menu-anchor " data-tab="2" tabindex="0" role="tab" aria-controls="jet-tabs-content-2382" aria-expanded="false" data-template-id="12479"><div class="jet-tabs__control-inner"><div class="jet-tabs__label-icon jet-tabs-icon"><i class="fas fa-arrow-circle-right"></i></div><div class="jet-tabs__label-text">FAQ technique</div></div></div> </div> <div class="jet-tabs__content-wrapper"> <div id="jet-tabs-content-2381" class="jet-tabs__content active-content" data-tab="1" role="tabpanel" aria-hidden="false" data-template-id="12475"> <div data-elementor-type="page" data-elementor-id="12475" class="elementor elementor-12475" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-8037793 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="8037793" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"cced55d","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6424e31" data-id="6424e31" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5ea9777 elementor-widget elementor-widget-jet-accordion" data-id="5ea9777" data-element_type="widget" data-widget_type="jet-accordion.default"> <div class="elementor-widget-container"> <div class="jet-accordion" data-settings="{"collapsible":false,"ajaxTemplate":false,"switchScrolling":false,"switchScrollingOffset":0,"switchScrollingDelay":500}"> <div class="jet-accordion__inner"> <div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9921" class="jet-toggle__control elementor-menu-anchor" data-toggle="1" role="button" tabindex="0" aria-controls="jet-toggle-content-9921" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G1 - Who can use Canada VRS?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9921" class="jet-toggle__content" data-toggle="1" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15551" class="elementor elementor-15551 elementor-15545" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-c8178c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c8178c1" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-637c2b6" data-id="637c2b6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-027f675 elementor-widget elementor-widget-video" data-id="027f675" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=gSl-OXEbID8","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1a7b644" data-id="1a7b644" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d5bdb1e elementor-widget elementor-widget-text-editor" data-id="d5bdb1e" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>SRV Canada </strong>s’adresse aux Canadiens sourds, malentendants ou souffrant d’un trouble de la parole qui souhaitent faire des appels au moyen d’Internet et des technologies mobiles. Les appelants SRV entrent en contact avec un interprète qui assure l’interprétation des échanges téléphoniques en temps réel.</p><p>Pour vous inscrire, vous <strong>devez</strong> être une Canadienne ou un Canadien sourd, malentendant ou souffrant d’un trouble de la parole et communiquer en langue des signes.</p><p>Les appelants entendants ne peuvent pas s’inscrire à l’application<strong> SRV Canada</strong>. Ils peuvent toutefois appeler les clients inscrits.</p><p><strong>SRV Canada</strong> est gratuit.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9922" class="jet-toggle__control elementor-menu-anchor" data-toggle="2" role="button" tabindex="0" aria-controls="jet-toggle-content-9922" aria-expanded="false" data-template-id="13910"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G2 - Does Canada VRS offer 9-1-1 support?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9922" class="jet-toggle__content" data-toggle="2" role="region" data-template-id="13910"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="13916" class="elementor elementor-13916 elementor-13910" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-d6a8ccb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="d6a8ccb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3fff95f" data-id="3fff95f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-722508a8 elementor-widget elementor-widget-video" data-id="722508a8" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/_CUNCxYccOc","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4034dde" data-id="4034dde" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6535c1f elementor-widget elementor-widget-text-editor" data-id="6535c1f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. <strong>SRV Canada </strong>offre l’accès au service 9-1-1 partout au Canada en LSQ/français ou en ASL/anglais. Tous les appels 9-1-1 sont considérés comme étant urgents. Ils sont transmis en tête de file au centre d’appel <strong>SRV Canada</strong>.</p><p>L’interprète vidéo (IV) et le personnel des services d’urgence tenteront toujours de déterminer la position du client. C’est la raison pour laquelle il est important que les clients de <strong>SRV Canada </strong>mettent à jour leur adresse dans l’application. Veuillez noter que les appels 9-1-1 sont dirigés au service public d’appels d’urgence (SPAU) en fonction de l’emplacement du client.</p><p>Une fois que la position et la nature de l’urgence ont été déterminées, le SPAU y envoie les pompiers, les policiers ou les ambulanciers.</p><p>L’IV reste en communication avec le client et soutient le personnel des services d’urgence aussi longtemps que nécessaire.</p><p><strong>Avertissement</strong></p><p><strong>SRV Canada</strong> est un service fonctionnant par Internet ou la transmission de données. Par conséquent, en cas d’interruption du service Internet, de la transmission de données ou du service électrique, les appels d’urgence effectués par le SRV pourraient ne pas être transmis correctement. De plus, si vous n’avez pas mis à jour les renseignements relatifs à votre position, il est possible que votre appel d’urgence ne soit pas dirigé au bon endroit.</p><p>Si vous rencontrez un problème technique en composant le 9-1-1 dans l’application <strong>SRV Canada</strong>, raccrochez et recomposez le 9-1-1. Si vous continuez d’éprouver des difficultés, vous pouvez essayer d’autres services, comme un téléphone fixe muni d’un ATS, le service Texto au 9-1-1 ou le service de relais IP.</p> </div> </div> <div class="elementor-element elementor-element-33b38e7 elementor-widget elementor-widget-button" data-id="33b38e7" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="/fr/9-1-1/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">En savoir plus</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9923" class="jet-toggle__control elementor-menu-anchor" data-toggle="3" role="button" tabindex="0" aria-controls="jet-toggle-content-9923" aria-expanded="false" data-template-id="15749"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G3 - Can I use Canada VRS to make and receive international calls?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9923" class="jet-toggle__content" data-toggle="3" role="region" data-template-id="15749"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15790" class="elementor elementor-15790 elementor-15749" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2ee43be elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2ee43be" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f0d62ab" data-id="f0d62ab" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-7c6bdb4 elementor-widget elementor-widget-video" data-id="7c6bdb4" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=bEBPV-H1RIY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bde84a6" data-id="bde84a6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e40bd24 elementor-widget elementor-widget-text-editor" data-id="e40bd24" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui.</p><p>Les clients peuvent également composer n’importe quel numéro à dix chiffres au États-Unis, sans frais. Cependant, l’appelant devra acheter une carte d’appel interurbain ou international pour faire un appel dans une région aux États-Unis qui n’est pas prise en charge par le service (par exemple l’Alaska, Hawaï). </p><p>Les clients peuvent recevoir des appels de partout dans le monde. </p><p>Lorsque vous utilisez une carte d’appel avec le SRV, vous devez d’abord composer le numéro du service d’appel et suivre les instructions. Veuillez vous assurer que la carte d’appel que vous choisissez fonctionne avec les services de voix sur IP (VoIP sur Internet) ou de téléphonie cellulaire.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9924" class="jet-toggle__control elementor-menu-anchor" data-toggle="4" role="button" tabindex="0" aria-controls="jet-toggle-content-9924" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G4 - Can you connect Point-to-Point calls with Canada VRS apps and VRS apps in the U.S?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9924" class="jet-toggle__content" data-toggle="4" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15562" class="elementor elementor-15562 elementor-15559" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-fc173e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fc173e4" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7a7cbf9" data-id="7a7cbf9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-fa2eaaf elementor-widget elementor-widget-video" data-id="fa2eaaf" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=MDhj0jRANeY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0f72a71" data-id="0f72a71" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-776dab0 elementor-widget elementor-widget-text-editor" data-id="776dab0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les appels point-à-point entre les applications SRV canadiennes et américaines ne sont pas possibles pour le moment. <strong>SRV Canada</strong> recommande l’utilisation de Skype ou de Facetime comme moyen de communication point-à-point.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9925" class="jet-toggle__control elementor-menu-anchor" data-toggle="5" role="button" tabindex="0" aria-controls="jet-toggle-content-9925" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G5 - Can I make calls to 900 and other "Pay-for-Service" numbers such as Astrology and Gambling?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9925" class="jet-toggle__content" data-toggle="5" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15796" class="elementor elementor-15796 elementor-15757" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-40abfdc elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="40abfdc" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35a03f8" data-id="35a03f8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-94aad1c elementor-widget elementor-widget-video" data-id="94aad1c" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=hHqdVkP2cQo","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b31a022" data-id="b31a022" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-90c6516 elementor-widget elementor-widget-text-editor" data-id="90c6516" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les appels vers des lignes 1-900 et d’autres lignes payantes, incluant certains numéros 800, 888, 877 et 866, ne peuvent être effectués par <strong>SRV Canada</strong>.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9926" class="jet-toggle__control elementor-menu-anchor" data-toggle="6" role="button" tabindex="0" aria-controls="jet-toggle-content-9926" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G6 - Is it possible to register a business, organization, government or school for an account and a 10-digit number?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9926" class="jet-toggle__content" data-toggle="6" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15573" class="elementor elementor-15573 elementor-15570" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-92e3ebb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="92e3ebb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-93c6dfb" data-id="93c6dfb" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-eeea7dd elementor-widget elementor-widget-video" data-id="eeea7dd" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=sxYHoqggQjk","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c7ec157" data-id="c7ec157" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-0707b85 elementor-widget elementor-widget-text-editor" data-id="0707b85" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Pas encore. Cependant, afin de séparer les appels personnels des appels professionnels, les clients SRV peuvent s’inscrire pour obtenir un deuxième compte pour le travail.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9927" class="jet-toggle__control elementor-menu-anchor" data-toggle="7" role="button" tabindex="0" aria-controls="jet-toggle-content-9927" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G7 - Can I use Canada VRS when I travel out of Canada?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9927" class="jet-toggle__content" data-toggle="7" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15621" class="elementor elementor-15621 elementor-15610" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4b0a4eb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4b0a4eb" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b4839bc" data-id="b4839bc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-712abf1 elementor-widget elementor-widget-video" data-id="712abf1" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=QHh5Y8vK1kE","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1ae267b" data-id="1ae267b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-82dec5d elementor-widget elementor-widget-text-editor" data-id="82dec5d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. Si vous avez accès à un service Internet, vous pouvez utiliser <strong>SRV</strong> <strong>Canada </strong>comme vous le faites au Canada. Cela dit, si vous utilisez un appareil mobile, les frais de données en itinérance peuvent être élevés.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9928" class="jet-toggle__control elementor-menu-anchor" data-toggle="8" role="button" tabindex="0" aria-controls="jet-toggle-content-9928" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G8 - Can I use VRS while driving a vehicle?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9928" class="jet-toggle__content" data-toggle="8" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15803" class="elementor elementor-15803 elementor-15762" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-eed0dc7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="eed0dc7" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5c2b09b" data-id="5c2b09b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-ae65623 elementor-widget elementor-widget-video" data-id="ae65623" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=qUAIdp1OPfY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-42f2f56" data-id="42f2f56" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e07df61 elementor-widget elementor-widget-text-editor" data-id="e07df61" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Il est interdit d’utiliser <strong>SRV Canada</strong> en conduisant. Vous pouvez utiliser le service en tant que passager, tant que cette utilisation ne distrait pas le conducteur. Vous pouvez également utiliser le service lorsque votre véhicule est stationné dans un endroit sûr. Notre politique repose sur le fait que l’ACS prend très au sérieux la sécurité de sa clientèle, des autres conducteurs, ainsi que celle de son personnel et de ses interprètes vidéo. Comme le reflète la politique de l’ACS, notre personnel et nos interprètes vidéo, en particulier, ne doivent pas être contraints de faire face aux risques liés à la distraction au volant.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-9929" class="jet-toggle__control elementor-menu-anchor" data-toggle="9" role="button" tabindex="0" aria-controls="jet-toggle-content-9929" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G9 - What 3-Digit Numbers Does Canada VRS Offer for Direct Dialing?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-9929" class="jet-toggle__content" data-toggle="9" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="12529" class="elementor elementor-12529" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-301e8a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="301e8a9" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1d02f6e" data-id="1d02f6e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3221fe3 elementor-widget elementor-widget-video" data-id="3221fe3" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/YNc29wOyjnA","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-e193819" data-id="e193819" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b387fe0 elementor-widget elementor-widget-text-editor" data-id="b387fe0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>In addition to 9-1-1, (see FAQ #2), <strong>Canada VRS</strong> supports other 3-Digits for direct dialing from your VRS app. Check out the Table below to see what 3-Digit numbers are available.</p><p>Note:</p><ul><li>9-1-1 is accessible across all Provinces. Please see FAQ #G2 for more information.</li><li>However, 8-1-1, 5-1-1, 3-1-1 and 2-1-1 numbers are routed to <strong><em>Provincial, Territories or Municipal </em></strong>services and not all support 3-Digit number dialing. Check out the Table below to see what 3-Digit numbers are available in your calling area.</li></ul> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-a239660 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a239660" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"9ef59d5","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d38af4" data-id="9d38af4" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6030fd2 elementor-widget elementor-widget-image" data-id="6030fd2" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <a href="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN.png" data-elementor-open-lightbox="yes" data-elementor-lightbox-title="221007_N11_table_EN" data-e-action-hash="#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjIxODMsInVybCI6Imh0dHBzOlwvXC9zcnZjYW5hZGF2cnMuY2FcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjBcLzA1XC8yMjEwMDdfTjExX3RhYmxlX0VOLnBuZyJ9"> <img decoding="async" width="800" height="412" src="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-1024x527.png" class="attachment-large size-large wp-image-22183" alt="" srcset="https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-1024x527.png 1024w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-300x154.png 300w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-768x395.png 768w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-1536x791.png 1536w, https://srvcanadavrs.ca/wp-content/uploads/2020/05/221007_N11_table_EN-2048x1054.png 2048w" sizes="(max-width: 800px) 100vw, 800px" /> </a> </div> </div> <div class="elementor-element elementor-element-17d5eca elementor-widget elementor-widget-text-editor" data-id="17d5eca" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul><li>If your local area is <strong><em>not supported,</em></strong> the VI will receive a network message that says, <strong><em>“your number cannot be completed”.</em></strong> This means you will need to dial the applicable 10-Digit number. Check your local directories for these numbers.</li><li>If 3-Digit dialing <strong><em>is supported</em></strong> in your area, the call will be routed based on the area code of your VRS number. For example: if your VRS number area code is (613), your call will be routed to Ontario services even if you are physically in a different province.</li><li><strong>Canada VRS</strong> offers a list of 10-Digit Numbers for 8-1-1, check it out at: <a href="https://srvcanadavrs.ca/en/resources/resource-centre/access-3-digit-numbers/">https://srvcanadavrs.ca/en/resources/resource-centre/access-3-digit-numbers/</a></li><li><strong>Canada VRS</strong> does not have access to all of the Provincial, Territories and Municipality 10-Digit numbers. Please check your local directory for these numbers.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99210" class="jet-toggle__control elementor-menu-anchor" data-toggle="10" role="button" tabindex="0" aria-controls="jet-toggle-content-99210" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G10 - What is Video Remote Interpreting (VRI)?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99210" class="jet-toggle__content" data-toggle="10" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15808" class="elementor elementor-15808 elementor-15771" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-b7ab29f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b7ab29f" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4db2594" data-id="4db2594" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5dddcf4 elementor-widget elementor-widget-video" data-id="5dddcf4" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=-qTV_vzn-U8","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a65f3b6" data-id="a65f3b6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1b073bc elementor-widget elementor-widget-text-editor" data-id="1b073bc" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>L’IVD est un service d’interprétation vidéo payant qui permet aux clients de communiquer avec d’autres personnes dans la même pièce ou à distance. </p><p>L’IVD est particulièrement utile dans les situations suivantes : rendez-vous à l’hôpital, prestation de soins de santé, réunions d’affaires, etc. Lorsque vous faites appel à un service d’IVD, vous obtenez un service d’interprétation de grande qualité, comme si vous aviez un interprète en personne. De nombreuses entreprises d’IVD existent partout au Canada.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99211" class="jet-toggle__control elementor-menu-anchor" data-toggle="11" role="button" tabindex="0" aria-controls="jet-toggle-content-99211" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G11 - Why do interpreters transfer calls?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99211" class="jet-toggle__content" data-toggle="11" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15812" class="elementor elementor-15812 elementor-15779" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-b828b57 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b828b57" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a27cada" data-id="a27cada" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5efa308 elementor-widget elementor-widget-video" data-id="5efa308" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=7_hKNIEms58","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-14d815d" data-id="14d815d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-76a0027 elementor-widget elementor-widget-text-editor" data-id="76a0027" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Le transfert est une méthode qui assure la santé et la sécurité des interprètes au travail, ainsi que de réduire les temps d’attente.</p><p>Comme vous le savez, interpréter peut être épuisant. De façon générale, les interprètes de SRV signent de 20 à 30 minutes consécutives selon chaque appel, puis prennent une pause. De plus, lorsque l’interprète sent le besoin de prendre une pause, il peut transférer l’appel. Ainsi, vous pouvez poursuivre votre appel sans avoir à retourner dans la file d’attente.</p><p>Les transferts peuvent également avoir lieu lorsqu’un interprète termine son quart de travail. Si vous appelez moins de quinze minutes avant la fin de sa journée, l’interprète vous avisera qu’il y aura un transfert pendant l’appel.</p><p>Puisque chaque appel porte sur différentes personnes et différents sujets, les interprètes doivent s’adapter rapidement et efficacement. Lorsqu’un interprète reçoit un très long appel ou lorsqu’il y a plusieurs appels en attente, il peut avoir à remettre sa pause à plus tard afin de servir les clients qui attendent. Dans ce cas, l’interprète transférera l’appel reçu à la première occasion.</p><p>Des situations inattendues peuvent toujours survenir dans les centres d’appel. Il peut donc arriver que l’interprète ait à transférer un appel à un moment inhabituel ou imprévu. Si vous avez besoin d’une attention spéciale ou d’un service ininterrompu, vous devriez réserver un interprète communautaire ou utiliser un service d’interprétation vidéo à distance (IVD).</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99212" class="jet-toggle__control elementor-menu-anchor" data-toggle="12" role="button" tabindex="0" aria-controls="jet-toggle-content-99212" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G12 - What is Voice Carry Over (VCO) and how does it work with Canada VRS?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99212" class="jet-toggle__content" data-toggle="12" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15625" class="elementor elementor-15625 elementor-15614" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-bce84f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="bce84f2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-44b969c" data-id="44b969c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3307199 elementor-widget elementor-widget-video" data-id="3307199" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=ulTrk_TCdhs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-de6bef5" data-id="de6bef5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6ccf4b0 elementor-widget elementor-widget-text-editor" data-id="6ccf4b0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Parler sans intermédiaire (PSI) permet aux personnes sourdes, malentendantes ou souffrant d’un trouble de la parole d’utiliser leur voix au cours d’un appel SRV. Lorsque le client active la fonction PSI dans son application, l’autre partie peut entendre sa voix. Lorsque l’autre partie répond, l’interprète vidéo interprète ses propos en LSQ ou en ASL. La fonction PSI peut être activée dans les réglages de l’application de l’utilisateur.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99213" class="jet-toggle__control elementor-menu-anchor" data-toggle="13" role="button" tabindex="0" aria-controls="jet-toggle-content-99213" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G13 - How can I stop receiving "unwanted calls?"<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99213" class="jet-toggle__content" data-toggle="13" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="15629" class="elementor elementor-15629 elementor-15617" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-0d28f2e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0d28f2e" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-38bc08e" data-id="38bc08e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-629ff8a elementor-widget elementor-widget-video" data-id="629ff8a" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=uKuh-3gbvyY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cceb672" data-id="cceb672" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c705a4d elementor-widget elementor-widget-text-editor" data-id="c705a4d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>En tant que fournisseurs de services téléphoniques, l’ACS et ses représentants <em><strong>ne peuvent pas</strong> </em>juger ou modérer le contenu des appels.</p><p>Cependant, <strong>vous</strong> avez le droit de « refuser » tout appel indésirable. Voici quelques conseils pour <strong>réduire</strong> la fréquence de ce type d’appels :</p><ul><li>Informez l’appelant que vous ne voulez pas recevoir d’appels ou de messages vidéo de sa part et demandez-lui de retirer votre numéro de téléphone SRV de sa liste d’appels.</li><li>Si votre numéro SRV se trouve dans le répertoire de l’ACS, faites-le retirer.</li><li>Si vous avez la nouvelle application PC ou Mac, « bloquez » le numéro de téléphone de l’appelant.</li></ul><p>Plus important encore, si vous considérez qu’un appel est de nature « menaçante ou illégale », nous vous conseillons de communiquer avec votre service de police local.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99214" class="jet-toggle__control elementor-menu-anchor" data-toggle="14" role="button" tabindex="0" aria-controls="jet-toggle-content-99214" aria-expanded="false" data-template-id="17882"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G14 - Why is it important to identify yourself accurately on a Canada VRS call?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99214" class="jet-toggle__content" data-toggle="14" role="region" data-template-id="17882"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17892" class="elementor elementor-17892 elementor-17882" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-46c3289 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="46c3289" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-673c84e" data-id="673c84e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-cae765d elementor-widget elementor-widget-video" data-id="cae765d" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=hAWY2kBQuks","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b585d03" data-id="b585d03" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-58d9504 elementor-widget elementor-widget-text-editor" data-id="58d9504" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>L’ACS déploie beaucoup d’efforts pour faire connaître SRV Canada aux institutions bancaires, aux services de santé, aux organismes gouvernementaux et aux autres organisations. Si vous ne donnez pas votre identité correctement, ces organisations pourraient ne plus avoir confiance en ce service et refuser les appels des utilisateurs de SRV Canada.</p><p>Si vous appelez pour une autre personne, assurez-vous d’abord d’avoir son consentement. Dès le début de l’appel, informez l’organisation que vous appelez en son nom. Il est de votre responsabilité de donner votre identité complète lorsque vous utilisez SRV Canada.</p><p>L’IV n’établira pas la communication dans une situation où il sait que l’appelant SRV se présente sous une fausse identité ou utilise le SRV à des fins illicites.</p><p>Veuillez consulter la section sur les POLITIQUES D’UTILISATION ÉQUITABLE, qui figure dans l’entente d’utilisation, à l’adresse suivante : <a href="https://srvcanadavrs.ca/wp-content/uploads/dlm_uploads/2019/10/CAV-User-Agreement-27-June-2018-Final-FR.pdf" target="_blank" rel="noopener">CAV-User-Agreement-27-June-2018-Final-FR.pdf</a>. En plus des présentes modalités d’utilisation et des autres modalités, conditions, règles et politiques susceptibles d’être publiées, vous consentez à :</p><ul><li>ne pas enfreindre les lois applicables ou les présentes modalités en utilisant les services du SRV, et vous reconnaissez que nous pouvons enquêter sur toute violation de la loi et coopérer avec les autorités responsables de l’application de la loi pour poursuivre les utilisateurs à cet égard;</li><li>ne pas vous engager dans des communications ou une conduite de nature illégale, abusive, dérangeante ou offensante en utilisant les services du SRV et vous consentez à ne pas permettre aux autres d’accéder à votre compte pour le faire, ce qui comprend notamment les appels indécents, obscènes, illégaux, frauduleux, menaçants, harcelants ou malveillants, la perpétration ou l’encouragement d’une infraction criminelle, d’une traque, d’un harcèlement, d’un acte de pollupostage, d’une perturbation ou d’une interférence avec Internet ou tout réseau, ordinateur ou autre appareil, la transmission d’un virus ou d’un autre élément nuisible, la collecte ou la sauvegarde des données personnelles des autres utilisateurs, la diffamation, l’atteinte aux droits de propriété intellectuelle ou l’interférence avec les autres services des utilisateurs de l’ACS.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99215" class="jet-toggle__control elementor-menu-anchor" data-toggle="15" role="button" tabindex="0" aria-controls="jet-toggle-content-99215" aria-expanded="false" data-template-id="17885"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G15 - What are some tips to help make a conference call successful?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99215" class="jet-toggle__content" data-toggle="15" role="region" data-template-id="17885"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17895" class="elementor elementor-17895 elementor-17885" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-617702b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="617702b" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9453c30" data-id="9453c30" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f52e400 elementor-widget elementor-widget-video" data-id="f52e400" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=QsawAFv-cmQ","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-f04daf2" data-id="f04daf2" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-0013140 elementor-widget elementor-widget-text-editor" data-id="0013140" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Les conférences téléphoniques peuvent représenter tout un défi pour les utilisateurs du SRV et les personnes qui participent à l’appel : elles peuvent être longues, techniques et comporter de nombreux échanges entre les participants. Voici quelques conseils pour vous faciliter la tâche et faire en sorte que tout se passe bien :</p><ul><li>Informez l’organisateur et les participants que vous utilisez le service de relais vidéo (SRV) et qu’un interprète en langue des signes (IV) sera présent durant l’appel.</li><li>Informez l’IV qu’il s’agit d’une conférence téléphonique et dites-lui la durée approximative, le nombre de participants et toute information contextuelle utile.</li><li>Demandez aux participants de se nommer avant de prendre la parole pour aider l’IV à reconnaître les locuteurs. Avisez les participants que l’IV n’est pas en mesure de les voir et n’a pas accès aux documents utilisés durant l’appel.</li><li>S’il s’agit d’un appel de longue durée qui compte de nombreux participants, informez l’organisateur qu’il ne devrait pas utiliser le SRV à cette fin.</li></ul><p><strong>Remarque :</strong></p><ul><li>Informez les participants que pour des raisons liées à la santé et à la sécurité des IV et aux contraintes de temps, l’IV peut transférer l’appel. S’il s’agit d’un appel de très longue durée, il pourrait y avoir plusieurs transferts.<ul><li>Vous serez en première position de la file au moment du transfert, mais vous devrez peut-être attendre un peu.</li></ul></li><li>Si la conférence téléphonique a lieu durant les heures de pointe, soit de 9 h à 18 h HE lorsque les IV sont très occupés, vous devrez peut-être attendre dans la file jusqu’à ce qu’un IV se libère.</li><li>Si l’appel est organisé par votre employeur, votre organisation, une entreprise, un établissement scolaire ou un organisme gouvernemental, il incombe à l’organisateur de recourir à un service d’interprétation en présence, d’interprétation communautaire ou d’interprétation vidéo à distance (IVD), surtout lorsqu’il s’agit d’une longue réunion.<ul><li>Rappelez à l’organisateur que le SRV est un service téléphonique dont la durée moyenne des appels est de 7 minutes.</li></ul></li><li>N’oubliez pas : le SRV ne remplace pas l’interprétation communautaire ou l’IVD.</li></ul> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99216" class="jet-toggle__control elementor-menu-anchor" data-toggle="16" role="button" tabindex="0" aria-controls="jet-toggle-content-99216" aria-expanded="false" data-template-id="17888"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G16 - Can VRS users self-announce their call?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99216" class="jet-toggle__content" data-toggle="16" role="region" data-template-id="17888"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17897" class="elementor elementor-17897 elementor-17888" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-3811d94 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3811d94" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d4f8c0a" data-id="d4f8c0a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-538f777 elementor-widget elementor-widget-video" data-id="538f777" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=g1OWRZTNLYc","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8e127e1" data-id="8e127e1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8799dab elementor-widget elementor-widget-text-editor" data-id="8799dab" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui. Les utilisateurs du SRV peuvent, au début de l’appel, indiquer à l’IV qu’ils souhaitent s’annoncer eux-mêmes plutôt que de laisser l’IV le faire.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99217" class="jet-toggle__control elementor-menu-anchor" data-toggle="17" role="button" tabindex="0" aria-controls="jet-toggle-content-99217" aria-expanded="false" data-template-id="17949"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G17 - Can a hearing person who communicates in ASL register for a Canada VRS number?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99217" class="jet-toggle__content" data-toggle="17" role="region" data-template-id="17949"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17949" class="elementor elementor-17949 elementor-17946" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-d390f72 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="d390f72" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d8da184" data-id="d8da184" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-4597f69 elementor-widget elementor-widget-video" data-id="4597f69" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=Fi52KpbVpUs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ec7f90e" data-id="ec7f90e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-97c2c07 elementor-widget elementor-widget-text-editor" data-id="97c2c07" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Non. Seuls les utilisateurs enregistrés de SRV peuvent télécharger l’application et passer des appels point-à-point. Pour s’inscrire, les utilisateurs doivent être sourds, malentendants ou souffrir d’un trouble de la parole et utiliser la langue des signes.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99218" class="jet-toggle__control elementor-menu-anchor" data-toggle="18" role="button" tabindex="0" aria-controls="jet-toggle-content-99218" aria-expanded="false" data-template-id="17955"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G18 - Does CAV record video calls for “quality and training purposes“?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99218" class="jet-toggle__content" data-toggle="18" role="region" data-template-id="17955"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="17955" class="elementor elementor-17955 elementor-17951" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-7dd550c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7dd550c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-618b23d" data-id="618b23d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a4dce57 elementor-widget elementor-widget-video" data-id="a4dce57" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=43N22IEwoNs","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0a967f9" data-id="0a967f9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6dc8b38 elementor-widget elementor-widget-text-editor" data-id="6dc8b38" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Non. L’ACS n’enregistre pas le contenu des appels à des fins de qualité et de formation. Les appels sont « surveillés », côte à côte par les superviseurs des interprètes. Dans ce cas, l’IV informe le client que l’appel est surveillé à des fins de qualité et de formation, et il lui demande si cela lui convient ou non.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99219" class="jet-toggle__control elementor-menu-anchor" data-toggle="19" role="button" tabindex="0" aria-controls="jet-toggle-content-99219" aria-expanded="false" data-template-id="23572"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G19 - How to add the dedicated VRS numbers to your VRS App?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99219" class="jet-toggle__content" data-toggle="19" role="region" data-template-id="23572"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="23579" class="elementor elementor-23579 elementor-23572" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-5464ce7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5464ce7" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b461448" data-id="b461448" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3ef7f57 elementor-widget elementor-widget-video" data-id="3ef7f57" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=CrRiOfKCvMw","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a3052fe" data-id="a3052fe" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-396bcb8 elementor-widget elementor-widget-text-editor" data-id="396bcb8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Lorsque les entreprises, comme les institutions financières et les agences gouvernementales, fournissent des numéros de téléphone dédiés à l’accès au SRV, les appelants de <strong>SRV Canada</strong> peuvent accéder plus facilement à leurs centres d’appels. Les numéros dédiés au SRV, tout comme les numéros dédiés aux téléscripteurs (ATS), réduisent les files d’attente et garantissent que les appels sont traités par des agents du centre d’appel qui connaissent bien le SRV. Ces numéros réduisent également les temps d’attente et les interruptions de communication et favorisent l’utilisation efficace des interprètes de SRV Canada. </p><p>Pour s’assurer que les utilisateurs de <strong>SRV Canada</strong> connaissent le numéro dédié à l’accès au SRV d’une organisation, l’ACS ajoute automatiquement ce numéro d’accès au répertoire SRV.</p><p>Si vous êtes un utilisateur de PC/Mac qui souhaitiez d’ajouter un numéro dédié à l’accès au SRV à « Tous les contacts », il vous suffit d’accéder au répertoire SRV et d’enregistrer le numéro direct de SRV dans votre liste de “Tous les contacts”. Tous les numéros ajoutés à “Tous mes contacts” sur Mac/PC apparaîtront automatiquement sur vos appareils mobiles, à condition que vous soyez connecté au même compte.</p><p>Si vous n’êtes qu’un utilisateur d’appareil mobile, vous pouvez ajouter manuellement le numéro d’accès à “Contacts.” Notez que tout ce qui est ajouté de cette manière peut être supprimé de la même manière. </p><p>Veuillez trouver ci-dessous le tableau des numéros dédiés à l’accès au SRV qui sont en service (par ordre alphabétique).</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-019a59d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="019a59d" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1194f3c" data-id="1194f3c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d318018 elementor-widget elementor-widget-jet-table" data-id="d318018" data-element_type="widget" data-widget_type="jet-table.default"> <div class="elementor-widget-container"> <div class="elementor-jet-table jet-elements"> <div class="jet-table-wrapper"> <table class="jet-table jet-table--fa5-compat"> <thead class="jet-table__head"><tr class="jet-table__head-row"><th class="jet-table__cell elementor-repeater-item-e9ed77a jet-table__head-cell" colspan="2" scope="col"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Organisations et entreprises</div></div></div></th><th class="jet-table__cell elementor-repeater-item-24104e3 jet-table__head-cell" colspan="1" scope="col"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Numéros dédiés à l’accès au SRV</div></div></div></th></tr></thead> <tbody class="jet-table__body"><tr class="jet-table__body-row elementor-repeater-item-2443f47"><td class="jet-table__cell elementor-repeater-item-ee1024b jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Agence du revenu du Canada (ARC)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-24be19a jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-778</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-9b39d68"><td class="jet-table__cell elementor-repeater-item-70e5c4e jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Air Canada</div></div></div></td><td class="jet-table__cell elementor-repeater-item-707c9f9 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-833-984-2045</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-4086efb"><td class="jet-table__cell elementor-repeater-item-bdfd205 jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Banque Scotia</div></div></div></td><td class="jet-table__cell elementor-repeater-item-9d7343b jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-866-267-4726</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-5996c93"><td class="jet-table__cell elementor-repeater-item-00d0951 jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Banque TD</div></div></div></td><td class="jet-table__cell elementor-repeater-item-062980b jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">1-844-229-0789</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-e5cb5cd"><td class="jet-table__cell elementor-repeater-item-7923a1e jet-table__body-cell" rowspan="6"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Service Canada</div></div></div></td><td class="jet-table__cell elementor-repeater-item-541f09f jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Numéro d’assurance sociale (NAS)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-3b61969 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-010</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-f0e8231"><td class="jet-table__cell elementor-repeater-item-d341577 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Inscription et authentification (I/A)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-c042f63 jet-table__body-cell" rowspan="1"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-020</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-1790c97"><td class="jet-table__cell elementor-repeater-item-f4e4b2d jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Assurance-emploi (AE)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-895ff78 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-030</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-1940be0"><td class="jet-table__cell elementor-repeater-item-060f2a0 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Régime de pensions du Canada/Sécurité de la vieillesse (RPC/SV)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-168f517 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-040</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-8958e0b"><td class="jet-table__cell elementor-repeater-item-edb3b6a jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Centre de services aux employeurs (CSE)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-2d5ff91 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-050</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-351d4e7"><td class="jet-table__cell elementor-repeater-item-6cd7411 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Régime canadien de soins dentaires (RCSD)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-1e67222 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">272-060</div></div></div></td></tr><tr class="jet-table__body-row elementor-repeater-item-5e2730b"><td class="jet-table__cell elementor-repeater-item-580402f jet-table__body-cell" colspan="2"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">The Société de l’assurance Automobile du Québec (SAAQ)</div></div></div></td><td class="jet-table__cell elementor-repeater-item-b589e47 jet-table__body-cell"><div class="jet-table__cell-inner"><div class="jet-table__cell-content"><div class="jet-table__cell-text">Région de la ville du Québec 418-641-1321 ou<br> 1-833-815-1321</div></div></div></td></tr></tbody> </table> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99220" class="jet-toggle__control elementor-menu-anchor" data-toggle="20" role="button" tabindex="0" aria-controls="jet-toggle-content-99220" aria-expanded="false" data-template-id="24695"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G20 - How can I give feedback on a Video Interpreter (VI)?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99220" class="jet-toggle__content" data-toggle="20" role="region" data-template-id="24695"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="24700" class="elementor elementor-24700 elementor-24695" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-15d7894 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="15d7894" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e7d0bbc" data-id="e7d0bbc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f525260 elementor-widget elementor-widget-video" data-id="f525260" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=kS54Jxp9UKo","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-be836b5" data-id="be836b5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d9547d2 elementor-widget elementor-widget-text-editor" data-id="d9547d2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Vous pouvez laisser vos commentaires au service à la clientèle. Pour ce faire, vous aurez besoin du numéro d’identification de l’IV, de la date et l’heure de l’appel et du numéro de téléphone que vous avez composé.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99221" class="jet-toggle__control elementor-menu-anchor" data-toggle="21" role="button" tabindex="0" aria-controls="jet-toggle-content-99221" aria-expanded="false" data-template-id="25231"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G21 - How do I delete my Canada VRS account?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99221" class="jet-toggle__content" data-toggle="21" role="region" data-template-id="25231"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25235" class="elementor elementor-25235 elementor-25231 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-6e51260c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6e51260c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-40d43a63" data-id="40d43a63" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-44b3222a elementor-widget elementor-widget-video" data-id="44b3222a" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=qoaDuEkyb_k","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2a8707c0" data-id="2a8707c0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-61f56338 elementor-widget elementor-widget-text-editor" data-id="61f56338" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Si vous souhaitez supprimer votre compte de façon permanente, vous pouvez appeler le Service à la clientèle ou remplir le formulaire approprié en suivant ce <a href="https://srvcanadavrs.ca/fr/resource-centre/demande-de-suppression-de-votre-compte-srv-canada/"><u>lien.</u></a></p> <p>Avant de supprimer votre compte, nous vous incitons à y réfléchir et à contacter le Service à la clientèle pour discuter des façons d’améliorer le SRV. Vos commentaires sont précieux pour l’amélioration globale du SRV.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99222" class="jet-toggle__control elementor-menu-anchor" data-toggle="22" role="button" tabindex="0" aria-controls="jet-toggle-content-99222" aria-expanded="false" data-template-id="25922"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G22 - Can I forward my calls from my primary number to Canada VRS?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99222" class="jet-toggle__content" data-toggle="22" role="region" data-template-id="25922"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25927" class="elementor elementor-25927 elementor-25922 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-14c637c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="14c637c9" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-766919a6" data-id="766919a6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-23469b74 elementor-widget elementor-widget-video" data-id="23469b74" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=UvMFiVWTTDM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2323a19e" data-id="2323a19e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3557bd08 elementor-widget elementor-widget-text-editor" data-id="3557bd08" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Oui, vous pouvez renvoyer tous les appels entrants de votre numéro principal vers le numéro du <strong>SRV Canada.</strong> Cela peut s’avérer particulièrement utile si vous ne souhaitez manquer aucun appel.</p> <p>Il convient de noter que votre fournisseur de services de télécommunication (compagnie de téléphone) peut avoir des frais associés pour les services de renvoi d’appel. Ces frais peuvent varier en fonction des conditions spécifiques de votre forfait téléphonique. Pour bien comprendre les implications financières et les frais éventuels, il est recommandé de communiquer directement votre fournisseur de services téléphoniques.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-99223" class="jet-toggle__control elementor-menu-anchor" data-toggle="23" role="button" tabindex="0" aria-controls="jet-toggle-content-99223" aria-expanded="false" data-template-id="27350"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">G23 - What is an interactive voice response (IVR) system?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-99223" class="jet-toggle__content" data-toggle="23" role="region" data-template-id="27350"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="27353" class="elementor elementor-27353 elementor-27350" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-a8a7cc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a8a7cc2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8864647" data-id="8864647" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-85d2654 elementor-widget elementor-widget-video" data-id="85d2654" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=VaVl7GG-_DM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c49ca39" data-id="c49ca39" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1d9098b elementor-widget elementor-widget-text-editor" data-id="1d9098b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Un système de réponse vocale interactif (RVI), également connu sous le nom d’« arbre téléphonique », est un système automatisé de gestion des appels utilisé par les entreprises et les organisations pour transmettre les appels entrants au service ou au personnel approprié.</p> <p>Dans le cadre du <strong>SRV Canada,</strong> les systèmes RVI peuvent fonctionner lorsque :</p> <p style="padding-left: 40px;">1. L’appelant sourd transmets l’appel à un interprète vidéo, il est accueilli par un message automatique suivi d’une série de messages-guides fournissant une liste d’options vers lesquelles l’appel peut être acheminé.</p> <p style="padding-left: 40px;">2. L’appelant sourd doit choisir l’option qui représente le mieux le service qu’il souhaite joindre.</p> <p style="padding-left: 40px;">3. L’interprète vidéo sélectionne l’option choisie par l’appelant sourd, soit en utilisant sa voix, soit en appuyant sur les touches du clavier de son téléphone.</p> <p style="padding-left: 40px;">4. Le système RVI achemine l’appel vers le service ou l’employé approprié selon les choix de l’appelant.</p> <p>Comme les options automatisées sont souvent prononcées rapidement, et pour faciliter l’interprétation, l’appelant sourd peut indiquer à son interprète de demander au système RVI de répéter la liste d’options. Il est bon de se rappeler que le rôle de l’interprète n’est pas de faire la sélection ou de prendre des décisions à votre place. Sa responsabilité est de faciliter la communication entre les utilisateurs du SRV qui utilisent la langue des signes et la langue parlée.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div><div id="jet-tabs-content-2382" class="jet-tabs__content " data-tab="2" role="tabpanel" aria-hidden="true" data-template-id="12479"> <div data-elementor-type="page" data-elementor-id="12479" class="elementor elementor-12479" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-46f86e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="46f86e2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"cced55d","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c96105" data-id="4c96105" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1e5fee2 elementor-widget elementor-widget-jet-accordion" data-id="1e5fee2" data-element_type="widget" data-widget_type="jet-accordion.default"> <div class="elementor-widget-container"> <div class="jet-accordion" data-settings="{"collapsible":false,"ajaxTemplate":false,"switchScrolling":false,"switchScrollingOffset":0,"switchScrollingDelay":500}"> <div class="jet-accordion__inner"> <div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3181" class="jet-toggle__control elementor-menu-anchor" data-toggle="1" role="button" tabindex="0" aria-controls="jet-toggle-content-3181" aria-expanded="false" data-template-id="24991"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T1 - How can I get help with technical problems?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3181" class="jet-toggle__content" data-toggle="1" role="region" data-template-id="24991"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="24991" class="elementor elementor-24991 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-0d593b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0d593b7" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1173379" data-id="1173379" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-ab54a96 elementor-widget elementor-widget-video" data-id="ab54a96" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=prOrC45tG6M","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-11aa275" data-id="11aa275" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b12c881 elementor-widget elementor-widget-text-editor" data-id="b12c881" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>To get help with technical problems, you can search for a solution by exploring our Resource Centre. If you can’t find the solution you’re looking for, you can contact <strong>Canada VRS</strong> Customer Service.</p><p>Please see our <a href="https://srvcanadavrs.ca/en/support-resources/customer-service/">Customer Service page</a> for hours and more information.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3182" class="jet-toggle__control elementor-menu-anchor" data-toggle="2" role="button" tabindex="0" aria-controls="jet-toggle-content-3182" aria-expanded="false" data-template-id="24998"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T2 - What should I do if I forgot my username or password?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3182" class="jet-toggle__content" data-toggle="2" role="region" data-template-id="24998"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="24998" class="elementor elementor-24998 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-734a7e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="734a7e8" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4833643" data-id="4833643" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2088463 elementor-widget elementor-widget-video" data-id="2088463" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/QelXNfbI7XY","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bdf5eba" data-id="bdf5eba" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5553219 elementor-widget elementor-widget-text-editor" data-id="5553219" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><u>Username</u></p><p>If you forgot your username, <a href="https://srvcanadavrs.ca/en/support-resources/customer-service/">contact Customer Service</a> and provide the following: your full name, your email address and your full address.</p><p><u>Password</u></p><p>If you have forgotten your password, click <strong>‘Forgot Password?’</strong> on the app under the ‘Sign In’ button and follow the on-screen instructions.</p><p><strong>Note: DO NOT CREATE ANOTHER ACCOUNT.</strong></p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3183" class="jet-toggle__control elementor-menu-anchor" data-toggle="3" role="button" tabindex="0" aria-controls="jet-toggle-content-3183" aria-expanded="false" data-template-id="25003"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T3 - Do I need to create multiple accounts for multiple devices?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3183" class="jet-toggle__content" data-toggle="3" role="region" data-template-id="25003"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25003" class="elementor elementor-25003 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-017cbc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="017cbc1" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-78904cb" data-id="78904cb" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-54e93c5 elementor-widget elementor-widget-video" data-id="54e93c5" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/XZ0nPTSp5mM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-412e02d" data-id="412e02d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6ca8fcf elementor-widget elementor-widget-text-editor" data-id="6ca8fcf" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>No, you do not. You can use the same username and password on all your devices, and it will have the same number that has been assigned to you. We recommend that you only use one device signed into the same account at a time. Learn more about creating a second account for professional reasons <a href="/en/get-the-app/work-account/">click here.</a></p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3184" class="jet-toggle__control elementor-menu-anchor" data-toggle="4" role="button" tabindex="0" aria-controls="jet-toggle-content-3184" aria-expanded="false" data-template-id="13912"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T4 - How do I activate the light notification for my Canada VRS application on mobile and computer devices?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3184" class="jet-toggle__content" data-toggle="4" role="region" data-template-id="13912"> <div class="jet-toggle__content-inner"> <div data-elementor-type="page" data-elementor-id="13914" class="elementor elementor-13914 elementor-13912" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-a3d8ad5 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a3d8ad5" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ab90a06" data-id="ab90a06" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b400a77 elementor-widget elementor-widget-video" data-id="b400a77" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=23UxMosttwg","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-20b0fa7" data-id="20b0fa7" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-7e37da23 elementor-widget elementor-widget-text-editor" data-id="7e37da23" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Pour savoir comment activer l’alerte visuelle de l’application <strong>SRV Canada</strong> sur les appareils mobiles, <a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/soutien-technique/comment-puis-je-activer-lalerte-visuelle-de-lapplication-srv-canada/">cliquez ici</a>.</p> <p>Vous pouvez également ajouter le produit compatible Embrava Blynclight. Cet appareil facile à utiliser clignote lorsque vous recevez un appel <strong>SRV Canada</strong> sur votre PC ou votre Mac. Pour en savoir plus, <a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/fonctionnalites-de-lapplication/produits-compatibles/">cliquez ici</a>.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3185" class="jet-toggle__control elementor-menu-anchor" data-toggle="5" role="button" tabindex="0" aria-controls="jet-toggle-content-3185" aria-expanded="false" data-template-id="25251"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T5 - What should I do if the Video Interpreter cannot see me?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3185" class="jet-toggle__content" data-toggle="5" role="region" data-template-id="25251"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25256" class="elementor elementor-25256 elementor-25251 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-3dd5b3b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3dd5b3b" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-820477b" data-id="820477b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-df7048c elementor-widget elementor-widget-video" data-id="df7048c" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=Q8unaolEFes","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cb993b2" data-id="cb993b2" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c01bcda elementor-widget elementor-widget-text-editor" data-id="c01bcda" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Si vous utilisez un ordinateur une caméra Web externe, vérifier que la caméra est bien branchée et qu’elle fonctionne correctement. Si elle est déjà branchée, nous vous suggérons de la débrancher, puis de la brancher de nouveau. Veillez également à ce que la caméra Web réponde aux exigences techniques minimales. Pour obtenir de plus amples renseignements, <a href="https://srvcanadavrs.ca/fr/resource-centre/appareils/">cliquez ici</a>.</p> <p>Si vous utilisez un appareil iOS comme un iPhone ou un iPad, vérifiez que la caméra Web est activée. Pour ce faire, ouvrez les réglages iOS. Faites défiler la liste jusqu’à l’application Canada SRV/VRS et veillez à ce que la fonction « Caméra » soit activée.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3186" class="jet-toggle__control elementor-menu-anchor" data-toggle="6" role="button" tabindex="0" aria-controls="jet-toggle-content-3186" aria-expanded="false" data-template-id="25355"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T6 - What should I do if my VRS call disconnects during a conversation?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3186" class="jet-toggle__content" data-toggle="6" role="region" data-template-id="25355"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25359" class="elementor elementor-25359 elementor-25355 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-1130a1ab elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1130a1ab" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-53a355ce" data-id="53a355ce" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1b73b68b elementor-widget elementor-widget-video" data-id="1b73b68b" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=Rm-AfFDlkQU","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1525ae3b" data-id="1525ae3b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3f6f5c9a elementor-widget elementor-widget-text-editor" data-id="3f6f5c9a" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Dans le cas rare où votre appel SRV est interrompu, assurez-vous que votre appareil de télécommunication est allumé et que votre connexion internet est puissante. Les interprètes vidéo (IV) disposent d’une fonction de rappel pour rétablir la communication avec les clients en cas d’interruption de l’appel. Dans certains cas, l’appel est interrompu en raison d’un problème de réseau, et lorsque l’IV tente de rétablir la communication, il n’y parvient pas. Si vous ne recevez pas de rappel, passez un nouvel appel.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3187" class="jet-toggle__control elementor-menu-anchor" data-toggle="7" role="button" tabindex="0" aria-controls="jet-toggle-content-3187" aria-expanded="false" data-template-id="25346"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T7 - How can I do a test call?<span class="video-faq"></span></div> </div> <div id="jet-toggle-content-3187" class="jet-toggle__content" data-toggle="7" role="region" data-template-id="25346"> <div class="jet-toggle__content-inner"> <div data-elementor-type="section" data-elementor-id="25351" class="elementor elementor-25351 elementor-25346 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2a64215d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2a64215d" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"ec935e9","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-349f29e7" data-id="349f29e7" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-63928d9b elementor-widget elementor-widget-video" data-id="63928d9b" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=X8uqYaWxtjM","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-72102a08" data-id="72102a08" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3069dc28 elementor-widget elementor-widget-text-editor" data-id="3069dc28" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Vous pouvez faire un appel test en composant le 90901 sur votre application SRV. Ne composez pas le 9050 pour faire un appel test.</p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div><div class=" jet-accordion__item jet-toggle jet-toggle-move-up-effect "> <div id="jet-toggle-control-3188" class="jet-toggle__control elementor-menu-anchor" data-toggle="8" role="button" tabindex="0" aria-controls="jet-toggle-content-3188" aria-expanded="false" data-template-id="false"> <div class="jet-toggle__label-icon jet-toggle-icon-position-right"><span class="jet-toggle__icon icon-normal jet-tabs-icon"><i class="fas fa-chevron-right"></i></span><span class="jet-toggle__icon icon-active jet-tabs-icon"><i class="fas fa-chevron-down"></i></span></div><div class="jet-toggle__label-text">T8 - What is Caller ID and Caller ID - Hide?</div> </div> <div id="jet-toggle-content-3188" class="jet-toggle__content" data-toggle="8" role="region" data-template-id="false"> <div class="jet-toggle__content-inner"><p>Caller ID and Caller ID -Hide is a feature of <strong>Canada VRS</strong>. When making a VRS call you can display your name and VRS number to the person you are calling or hide it to keep your personal information hidden.</p><p>To learn more about Caller ID and Caller ID – Hide, <a href="https://srvcanadavrs.ca/en/resources/resource-centre/app-features/caller-id-caller-id-hid/">click here</a>.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-a1b4fb5 elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="a1b4fb5" data-element_type="section" data-settings="{"jet_parallax_layout_list":[]}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a94b6e" data-id="4a94b6e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a0b10fa elementor-widget elementor-widget-template" data-id="a0b10fa" data-element_type="widget" data-widget_type="template.default"> <div class="elementor-widget-container"> <div class="elementor-template"> <div data-elementor-type="section" data-elementor-id="9979" class="elementor elementor-9979 elementor-9709 elementor-location-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-12d81250 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="12d81250" data-element_type="section" data-settings="{"background_background":"classic","jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"af2c6ce","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5031c93d" data-id="5031c93d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-7022a470 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7022a470" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"a1ec7b8","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4d25f2e6" data-id="4d25f2e6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-77e39dd elementor-widget elementor-widget-spacer" data-id="77e39dd" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-118e66de elementor-widget elementor-widget-heading" data-id="118e66de" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Soumettre une demande d'assistance</h2> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-inner-section elementor-element elementor-element-52720b2 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="52720b2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"a1ec7b8","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-99d012a" data-id="99d012a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-7f65d39 uael-gf-ajax-yes uael-gf-style-box uael-gf-input-size-sm uael-gf-enable-classes-no uael-gf-button-left uael-gf-btn-size-sm elementor-widget elementor-widget-uael-gf-styler" data-id="7f65d39" data-element_type="widget" data-widget_type="uael-gf-styler.default"> <div class="elementor-widget-container"> <div class="uael-gf-style uael-gf-check-style elementor-clickable"> <script type="text/javascript"></script> <div class='gf_browser_ie gf_browser_ie7 gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_15' ><div id='gf_15' class='gform_anchor' tabindex='-1'></div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_15' id='gform_15' action='/fr/foire-aux-questions/#gf_15' data-formid='15' novalidate> <div class='gform-body gform_body'><ul id='gform_fields_15' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id="field_15_1" class="gfield gfield--type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible" data-js-reload="field_15_1" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_15_1'> <span id='input_15_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_1.3' id='input_15_1_3' value='' tabindex='2' aria-required='true' placeholder='Prénom*' /> <label for='input_15_1_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Prénom</label> </span> <span id='input_15_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_1.6' id='input_15_1_6' value='' tabindex='4' aria-required='true' placeholder='Nom*' /> <label for='input_15_1_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Nom</label> </span> </div></li><li id="field_15_2" class="gfield gfield--type-email gf_simple_horizontal gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible" data-js-reload="field_15_2" ><label class='gfield_label gform-field-label' for='input_15_2'>Courriel<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_15_2' type='email' value='' class='large' tabindex='6' placeholder='Courriel*' aria-required="true" aria-invalid="false" /> </div></li><li id="field_15_7" class="gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible" data-js-reload="field_15_7" ><label class='gfield_label gform-field-label' for='input_15_7'>Message<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_15_7' class='textarea medium' tabindex='7' placeholder='Message*' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_15_8" class="gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_15_8" ><label class='gfield_label gform-field-label' for='input_15_8'>Email</label><div class='ginput_container'><input name='input_8' id='input_15_8' type='text' value='' autocomplete='new-password'/></div><div class='gfield_description' id='gfield_description_15_8'>Ce champ n’est utilisé qu’à des fins de validation et devrait rester inchangé.</div></li></ul></div> <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_15' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' value='Soumettre' tabindex='8' /> <input type='hidden' name='gform_ajax' value='form_id=15&title=&description=&tabindex=1&theme=legacy&styles=[]&hash=47f222c85f2c61bf5222999b41afa9af' /> <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_15' value='iframe' /> <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_15' id='gform_theme_15' value='legacy' /> <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_15' id='gform_style_settings_15' value='[]' /> <input type='hidden' class='gform_hidden' name='is_submit_15' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='15' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_15' value='WyJbXSIsIjc4ZTNhM2YyN2U5YTE0OGVlMDhmNmVmZTNlOTk2NTNiIl0=' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_15' id='gform_target_page_number_15' value='0' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_15' id='gform_source_page_number_15' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_15' id='gform_ajax_frame_15' title='Cette iframe contient la logique nécessaire pour manipuler Gravity Forms avec Ajax.'></iframe> <script> gform.initializeOnLoaded( function() {gformInitSpinner( 15, 'https://srvcanadavrs.ca/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_15').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_15');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_15').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_15').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_15').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_15').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_15').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_15').val();gformInitSpinner( 15, 'https://srvcanadavrs.ca/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [15, current_page]);window['gf_submitting_15'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_15').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_15').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [15]);window['gf_submitting_15'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_15').text());}else{jQuery('#gform_15').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "15", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_15" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_15"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_15" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [15, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 15, currentPage: current_page } } ); gform.utils.trigger( { event: 'gform/post_render', native: false, data: { formId: 15, currentPage: current_page } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } );} ); </script> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3fb59b5" data-id="3fb59b5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8ae7c57 elementor-widget elementor-widget-text-editor" data-id="8ae7c57" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Contactez-nous</p> </div> </div> <div class="elementor-element elementor-element-b1d8a8b srv-address-table elementor-widget elementor-widget-text-editor" data-id="b1d8a8b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <table width="100%"> <tbody> <tr> <td width="25%"><strong>Vidéo</strong></td> <td align="left" width="75%">LSQ ou ASL – Composez le 9050 dans l’application.</td> </tr> <tr> <td width="25%"><strong>Courriel</strong></td> <td align="left" width="75%"><a href="mailto:support@SRVCanadaVRS.ca">support@SRVCanadaVRS.ca</a></td> </tr> <tr> <td width="25%"><strong>Téléphone</strong></td> <td align="left" width="75%">Français et anglais – 1-800-958-5856</td> </tr> <tr> <td><strong>Chat en direct</strong> <img decoding="async" class="wp-image-6530 aligncenter" src="https://srvcanadavrs.ca/wp-content/uploads/2019/09/vrs-chat-icon@2x.png" alt="" width="60" height="60" srcset="https://srvcanadavrs.ca/wp-content/uploads/2019/09/vrs-chat-icon@2x.png 179w, https://srvcanadavrs.ca/wp-content/uploads/2019/09/vrs-chat-icon@2x-150x150.png 150w" sizes="(max-width: 60px) 100vw, 60px" /></td> <td align="left">Le chat en direct est disponible pendant les heures d’ouverture du service clientèle sur toutes les dernières versions de l’application SRV Canada.</td> </tr> </tbody> </table> </div> </div> <div class="elementor-element elementor-element-61b1851 elementor-widget elementor-widget-heading" data-id="61b1851" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Suivez-nous</h4> </div> </div> <div class="elementor-element elementor-element-e90d88d elementor-shape-circle elementor-widget__width-auto elementor-hidden-phone elementor-grid-0 elementor-widget elementor-widget-social-icons" data-id="e90d88d" data-element_type="widget" data-widget_type="social-icons.default"> <div class="elementor-widget-container"> <div class="elementor-social-icons-wrapper elementor-grid"> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-c856fdb" href="https://www.facebook.com/groups/1358472017550607/" target="_blank" rel="nofollow noopener"> <span class="elementor-screen-only">Facebook</span> <i class="fab fa-facebook"></i> </a> </span> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-c5acf80" href="https://www.youtube.com/channel/UCHW_0pfVqvFIZRhHcpNnetg" target="_blank" rel="nofollow noopener"> <span class="elementor-screen-only">Youtube</span> <i class="fab fa-youtube"></i> </a> </span> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-97db189" href="https://www.linkedin.com/company/cav-acs/" target="_blank" rel="nofollow noopener"> <span class="elementor-screen-only">Linkedin</span> <i class="fab fa-linkedin"></i> </a> </span> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="footer" data-elementor-id="18254" class="elementor elementor-18254 elementor-18198 elementor-location-footer" data-elementor-post-type="elementor_library"> <footer class="elementor-section elementor-top-section elementor-element elementor-element-2052338e elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2052338e" data-element_type="section" data-settings="{"background_background":"classic","jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"33e1c79","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-461307d2" data-id="461307d2" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-56f1564 elementor-widget elementor-widget-heading" data-id="56f1564" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">LIENS RAPIDES</p> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-9e8bc42 elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="9e8bc42" data-element_type="section" data-settings="{"jet_parallax_layout_list":[]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9f6f59a" data-id="9f6f59a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-50404c8c elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu" data-id="50404c8c" data-element_type="widget" data-settings="{"layout":"vertical","submenu_icon":{"value":"<i class=\"\"><\/i>","library":""}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav aria-label="Menu" class="elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none"> <ul id="menu-1-50404c8c" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18257"><a href="https://srvcanadavrs.ca/fr/a-propos/" class="elementor-item">À propos</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18258"><a href="https://srvcanadavrs.ca/fr/sinscrire/" class="elementor-item">Télécharger l’application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18259"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/" class="elementor-item">Appelants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24710"><a href="https://srvcanadavrs.ca/fr/appelants-entendants/" class="elementor-item">Appelants entendants</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23660"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-item">Sensibilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18262"><a href="https://srvcanadavrs.ca/fr/evenements-scolaires/" class="elementor-item">Événements scolaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-resources menu-item-18263"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/" class="elementor-item">Centre de ressources</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25284"><a href="https://srvcanadavrs.ca/fr/911et988/" class="elementor-item">9-1-1 et 9-8-8</a></li> </ul> </nav> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-50404c8c" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18257"><a href="https://srvcanadavrs.ca/fr/a-propos/" class="elementor-item" tabindex="-1">À propos</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18258"><a href="https://srvcanadavrs.ca/fr/sinscrire/" class="elementor-item" tabindex="-1">Télécharger l’application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18259"><a href="https://srvcanadavrs.ca/fr/appelants-sourds/" class="elementor-item" tabindex="-1">Appelants sourds</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24710"><a href="https://srvcanadavrs.ca/fr/appelants-entendants/" class="elementor-item" tabindex="-1">Appelants entendants</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23660"><a href="https://srvcanadavrs.ca/fr/evenements-srv-canada/" class="elementor-item" tabindex="-1">Sensibilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18262"><a href="https://srvcanadavrs.ca/fr/evenements-scolaires/" class="elementor-item" tabindex="-1">Événements scolaires</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-resources menu-item-18263"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/" class="elementor-item" tabindex="-1">Centre de ressources</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25284"><a href="https://srvcanadavrs.ca/fr/911et988/" class="elementor-item" tabindex="-1">9-1-1 et 9-8-8</a></li> </ul> </nav> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5236af3" data-id="5236af3" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-28328750 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu" data-id="28328750" data-element_type="widget" data-settings="{"layout":"vertical","submenu_icon":{"value":"<i class=\"\"><\/i>","library":""}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav aria-label="Menu" class="elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none"> <ul id="menu-1-28328750" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18265"><a href="https://srvcanadavrs.ca/fr/service-a-la-clientele/" class="elementor-item">Service à la clientèle</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-resources menu-item-18266"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/faq/" class="elementor-item">FAQ</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18267"><a href="https://srvcanadavrs.ca/fr/opportunites-demploi/" class="elementor-item">Opportunités d’emploi</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-26463"><a href="https://srvcanadavrs.ca/fr/publications/" class="elementor-item">Publications</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-18269"><a href="https://srvcanadavrs.ca/en/download/9647/" class="elementor-item">Entente d’utilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18270"><a href="https://srvcanadavrs.ca/fr/rendement-et-etat-du-service/" class="elementor-item">Rendement et état du service</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18271"><a href="https://srvcanadavrs.ca/fr/politique-de-protection-des-renseignements-personnels/" class="elementor-item">Politique de protection</a></li> </ul> </nav> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-28328750" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18265"><a href="https://srvcanadavrs.ca/fr/service-a-la-clientele/" class="elementor-item" tabindex="-1">Service à la clientèle</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-resources menu-item-18266"><a href="https://srvcanadavrs.ca/fr/resources/centre-de-ressources/faq/" class="elementor-item" tabindex="-1">FAQ</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18267"><a href="https://srvcanadavrs.ca/fr/opportunites-demploi/" class="elementor-item" tabindex="-1">Opportunités d’emploi</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-26463"><a href="https://srvcanadavrs.ca/fr/publications/" class="elementor-item" tabindex="-1">Publications</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-18269"><a href="https://srvcanadavrs.ca/en/download/9647/" class="elementor-item" tabindex="-1">Entente d’utilisation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18270"><a href="https://srvcanadavrs.ca/fr/rendement-et-etat-du-service/" class="elementor-item" tabindex="-1">Rendement et état du service</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18271"><a href="https://srvcanadavrs.ca/fr/politique-de-protection-des-renseignements-personnels/" class="elementor-item" tabindex="-1">Politique de protection</a></li> </ul> </nav> </div> </div> </div> </div> </div> </section> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-702634e1" data-id="702634e1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-144ef91 elementor-widget elementor-widget-heading" data-id="144ef91" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">SERVICE À LA CLIENTÈLE</p> </div> </div> <div class="elementor-element elementor-element-48db337 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="48db337" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://user.canvrs.com/cavuser_invitation.php?hash=53a67e54435b3676918bd172bf11f865&lang=fr" target="_blank"> <span class="elementor-icon-list-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="25" height="24.536" viewBox="0 0 25 24.536"><g id="Live_Chat_Icon" transform="translate(0 -0.001)"><path id="Path_175" data-name="Path 175" 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jscd.osVersion); $('.jet-carousel .jet-slick-dots li.slick-active').click(); }, 500); }); })(jQuery); </script> <div data-elementor-type="popup" data-elementor-id="14112" class="elementor elementor-14112 elementor-location-popup" data-elementor-settings="{"a11y_navigation":"yes","timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-fa04e64 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fa04e64" data-element_type="section" 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elementor-top-column elementor-element elementor-element-544aec1" data-id="544aec1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-078bffe elementor-widget elementor-widget-video" data-id="078bffe" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=hpgCx3XZy7k","autoplay":"yes","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="14143" class="elementor elementor-14143 elementor-14112 elementor-location-popup" data-elementor-settings="{"a11y_navigation":"yes","timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-fa04e64 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fa04e64" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"a3b86b3","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-544aec1" data-id="544aec1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-078bffe elementor-widget elementor-widget-video" data-id="078bffe" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/youtu.be\/gI4Ze3USiNA","autoplay":"yes","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="28171" class="elementor elementor-28171 elementor-28166 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#laura-henry-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-5d8e0670 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5d8e0670" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22140202" data-id="22140202" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1a0f8a66 elementor-widget elementor-widget-heading" data-id="1a0f8a66" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Laura Henry</h2> </div> </div> <div class="elementor-element elementor-element-1f07152 elementor-widget elementor-widget-text-editor" data-id="1f07152" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice des ressources humaines<br /><br /></strong></p> </div> </div> <div class="elementor-element elementor-element-75139562 elementor-widget elementor-widget-text-editor" data-id="75139562" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Passionnée par les relations humaines, la culture et le service à la communauté sourde, Laura possède plus de dix ans d’expérience en tant que gestionnaire et vingt-cinq ans dans le domaine de l’interprétation. Elle est titulaire d’un diplôme en administration des affaires avec une spécialisation en ressources humaines de l’Université McMaster, d’un diplôme en interprétation de la langue des signes et d’un certificat du Master Mentorship Program de l’Université de Troy. Elle poursuit actuellement des études au baccalauréat en sociologie de l’Université McMaster</p><p>Laura a commencé à travailler pour l’Administrateur canadien du SRV (ACS) en 2024 à titre de directrice des ressources humaines. Elle supervise notamment la planification, le perfectionnement et la gestion de l’ensemble des ressources humaines de l’organisation.</p><p>Laura aime passer du temps avec sa famille et ses animaux de compagnie, regarder et pratiquer des sports, ainsi que participer à des activités de plein air, particulièrement le kayak.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27621" class="elementor elementor-27621 elementor-27583 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#paula-wesley-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-fc034c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fc034c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-162eba72" data-id="162eba72" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3b52837e elementor-widget elementor-widget-heading" data-id="3b52837e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Siyámotsiya Paula Wesley</h2> </div> </div> <div class="elementor-element elementor-element-2371c4df elementor-widget elementor-widget-text-editor" data-id="2371c4df" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administratrice represéntant les personnes sourdes et malentendantes qui utilisent l’ASL</strong></p> </div> </div> <div class="elementor-element elementor-element-7af817df elementor-widget elementor-widget-text-editor" data-id="7af817df" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Siyámotsiya Paula Wesley est une citoyenne de la Première Nation Stó:lō et de la Première Nation Kitsumkalum, profondément enracinée dans son héritage tsimshian. En tant que nouvelle administratrice représentant les personnes sourdes et malentendantes qui utilisent la langue des signes américaine (ASL), Paula offre un ensemble unique de talent artistique, de défense de la culture et d’engagement inébranlable en faveur de l’accessibilité pour toutes les personnes sourdes, sourdes-aveugles et malentendantes.</p><p>Animée par son héritage culturel, Paula a perfectionné ses compétences en matière de textile, de sculpture et de peinture à la Freda Diesing School of Northwest Coast Art, qui lui a décerné un diplôme en beaux-arts des Premières Nations. Ses œuvres modernes reflètent sa connexion profonde avec la terre et son désir de partager la beauté des cultures indigènes.</p><p>En tant que nouvelle administratice représentant les utilisateurs de l’ASL, la volonté de Paula de promouvoir l’accessibilité et l’inclusion est évidente. Elle a joué un rôle essentiel dans la promotion de la reconnaissance des langues des signes autochtones (ISL) et de l’ASL tant au niveau national que provincial, en collaborant avec diverses communautés pour s’assurer que leurs voix soient entendues. Sa participation aux instances du CRTC et à l’examen des services de relais vidéo a permis de faire connaître les expériences et les besoins des personnes sourdes, sourdes-aveugles et malentendantes, préparant ainsi le terrain pour un accès plus équitable aux services de communication.</p><p>Forte d’une profonde compréhension des défis uniques auxquels sont confrontées les personnes sourdes, sourdes-aveugles et malentendantes, Paula s’est engagée à favoriser la compréhension culturelle et l’inclusion au sein de la communauté dans son ensemble. En tant que conseillère culturelle auprès d’organisations sourdes, elle contribue activement à réduire les écarts et à promouvoir le respect et l’appréciation mutuels.</p><p>Le parcours de Paula est empreint de leadership, de passion et de résilience, faisant d’elle un atout incomparable pour l’Administrateur canadien du SRV (ACS) et les communautés qu’elle dessert.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27573" class="elementor elementor-27573 elementor-27472 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#vicente-teng-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-50a0daad elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="50a0daad" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f0275c8" data-id="5f0275c8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1b4a590c elementor-widget elementor-widget-heading" data-id="1b4a590c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Vicente Teng</h2> </div> </div> <div class="elementor-element elementor-element-2677c573 elementor-widget elementor-widget-text-editor" data-id="2677c573" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Producteur vidéo</strong></p> </div> </div> <div class="elementor-element elementor-element-22f50aa elementor-widget elementor-widget-text-editor" data-id="22f50aa" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Vicente Teng est un Canadien d’origine philippine dont la carrière de graphiste a débuté en Colombie-Britannique. Sa passion pour la conception graphique et la vidéographie s’est développée et lui a valu,<br />en 2023, le prix Outstanding Alumni : One to Watch remis par le Vancouver Community College. Durant la pandémie de la COVID-19, il a collaboré au projet Quarantine Life: Canada avec des Canadiens de différentes provinces et a contribué à des projets de lutte contre le racisme avec les coprésidents PANDC, en plus de faire des traductions en ASL. En dehors de ses heures de travail, Vicente explore les styles artistiques mondiaux et s’adonne à la photographie et à la vidéographie. Il a cofondé le British Columbia Deaf Photo Club, qui compte de nombreux adeptes.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27567" class="elementor elementor-27567 elementor-27467 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#ryan-v-parkinson-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-762b2243 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="762b2243" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-364adcae" data-id="364adcae" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6a22425c elementor-widget elementor-widget-heading" data-id="6a22425c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Ryan V. Parkinson</h2> </div> </div> <div class="elementor-element elementor-element-3caf179f elementor-widget elementor-widget-text-editor" data-id="3caf179f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Gestionnaire des communications</strong></p> </div> </div> <div class="elementor-element elementor-element-2cd90597 elementor-widget elementor-widget-text-editor" data-id="2cd90597" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Ryan V. Parkinson est un professionnel polyvalent qui possède un large éventail de compétences en matière de marketing, de<br />conception visuelle et de comportement humaine. Il est titulaire d’un baccalauréat en psychologie et d’une maîtrise en travail social, se spécialisant dans les communautés sourdes et malentendantes, obtenus à l’Université Gallaudet. Il possède plus de 20 ans d’expérience dans le secteur à but non lucratif et défend sans relâche l’accessibilité et l’inclusion de la communauté sourde. Au cours des 15 dernières années, il a occupé plusieurs postes au sein de conseils d’administration d’organisations locales, provinciales et nationales de la communauté sourde. En dehors de ses activités professionnelles, la passion de Ryan pour la cosmologie et la science est évidente, comme en témoigne son éternel amour pour Star Trek. Hors des heures réservées à l’intello qui sommeille en lui, Ryan voyage souvent dans les Rocheuses avec sa caravane Boler de 1977, à la recherche de lacs où se baigner.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27563" class="elementor elementor-27563 elementor-27462 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#kim-pelletier-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-7da56525 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7da56525" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78f9362b" data-id="78f9362b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-29ca9b0a elementor-widget elementor-widget-heading" data-id="29ca9b0a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Kim Pelletier</h2> </div> </div> <div class="elementor-element elementor-element-12b9d934 elementor-widget elementor-widget-text-editor" data-id="12b9d934" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Spécialiste de la sensibilisation communautaire (LSQ/ASL)<br />et Traduction en LSQ</strong></p> </div> </div> <div class="elementor-element elementor-element-74471e59 elementor-widget elementor-widget-text-editor" data-id="74471e59" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Kim a vécu à Québec et à Montréal, ce qui lui a permis de perfectionner ses compétences en LSQ. Elle occupe actuellement un<br />poste hybride à l’ACS en tant que traductrice LSQ et spécialiste de la sensibilisation (ASL/LSQ). En 2021, Kim a été représentante du service à la clientèle au SRV Canada. Maîtrisant très bien la LSQ et l’ASL, elle cumule plus de 15 ans d’expérience en tant qu’interprète sourde. Kim est titulaire d’un baccalauréat en éducation de l’Université York à Toronto et poursuit une maîtrise en éducation des sourds à l’Institut de<br />technologie de Rochester (RIT). Elle met en œuvre des outils pédagogiques utiles à la communauté sourde et aux membres de l’ACS. Kim accepte pleinement le chaos du camping. Maman de deux enfants en bas âge et de deux chiens espiègles, ses aventures en plein air sont une combinaison amusante de changements de couches, de courses après les chiens et de rires.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27560" class="elementor elementor-27560 elementor-27456 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#patrick-lazure-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-71098a21 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="71098a21" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-555f9f53" data-id="555f9f53" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-706e9bda elementor-widget elementor-widget-heading" data-id="706e9bda" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Patrick Lazure</h2> </div> </div> <div class="elementor-element elementor-element-63a73d0 elementor-widget elementor-widget-text-editor" data-id="63a73d0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Spécialiste de la sensibilisation communautaire et des événements (LSQ) </strong></p> </div> </div> <div class="elementor-element elementor-element-71d74917 elementor-widget elementor-widget-text-editor" data-id="71d74917" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Patrick est Sourd et a étudié à la Technique d’intervention en loisir au Cégep de St-Laurent et a suivi une formation en lancement d’une entreprise au Collège INSA. Son expérience de près de vingt ans dans<br />le monde des affaires et du sport lui a permis d’acquérir une grande variété de connaissances. Il a dirigé des organisations pour les jeunes et des organisations politiques, comme la Fédération mondiale des sourds, section jeunesse, l’Association des Sourds du Canada, l’Association sportive des Sourds du Québec et l’Association de la langue des signes québécoise. Patrick a participé à la stratégie de lancement et à la mise sur pied de TraduSigne, une entreprise de traduction et d’interprétation établie à Montréal. Patrick est un passionné de jeux de société lorsqu’il ne consacre pas son temps à jouer avec ses deux filles adorées et son chat.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27551" class="elementor elementor-27551 elementor-27443 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#jo-anne-bryan-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4bf75f74 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4bf75f74" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-799c5e00" data-id="799c5e00" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5721238a elementor-widget elementor-widget-heading" data-id="5721238a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Jo-Anne Bryan</h2> </div> </div> <div class="elementor-element elementor-element-7186a48d elementor-widget elementor-widget-text-editor" data-id="7186a48d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Spécialiste de la sensibilisation communautaire et des événements (ASL)</strong></p> </div> </div> <div class="elementor-element elementor-element-4f715db6 elementor-widget elementor-widget-text-editor" data-id="4f715db6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Jo-Anne, une artiste interdisciplinaire, met en lumière les complexités du quotidien à travers ses performances, sa poésie et sa musique signée. En tant que membre du groupe Speaking Vibrations, elle a charmé le public dans de nombreuses villes de 2019 à 2024 en racontant des récits puissants sur les ancêtres, les barrières et la famille, tous ancrés dans les thèmes de la connexion et de l’identité. En 2020, Jo-Anne a fait la transition vers son rôle de spécialiste de la sensibilisation et des événements au sein de l’équipe de l’ACS, utilisant la narration pour combler le fossé avec les communautés sourdes à l’échelle nationale et plaider en faveur d’un accès universel au SRV Canada. Sa passion pour la création de liens et l’amplification de voix diverses, que ce soit en personne ou en ligne, fait d’elle un modèle d’inspiration et de solidarité.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27545" class="elementor elementor-27545 elementor-27438 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#wissam-constantin-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4b8deba0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4b8deba0" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17b881a7" data-id="17b881a7" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6473cca6 elementor-widget elementor-widget-heading" data-id="6473cca6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Wissam Constantin</h2> </div> </div> <div class="elementor-element elementor-element-5de9f2ab elementor-widget elementor-widget-text-editor" data-id="5de9f2ab" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Gestionnaire des relations communautaires et des événements</strong></p> </div> </div> <div class="elementor-element elementor-element-62462f5b elementor-widget elementor-widget-text-editor" data-id="62462f5b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Depuis son arrivée au Canada début 2017, Wissam est un acteur dévoué dans la communauté sourde et un défenseur de l’accessibilité dans tout le pays. Il est membre du conseil d’administration de Normes d’accessibilité Canada. Auparavant, il a occupé le poste de président de l’Association des Sourds du Canada, où il a été fortement<br />impliqué dans les instances du CRTC et dans le développement de politiques d’accessibilité avec d’autres services fédéraux. Wissam<br />achève actuellement son baccalauréat en sciences politiques, avec une spécialisation sur la politique canadienne et les politiques<br />publiques, complétée par une mineure en droit. Il est un interprète sourd d’expérience qui apporte à l’équipe une riche expertise et une vision précieuse. Wissam est également un athlète et un entraîneur, et il joue au basketball dans l’équipe de basketball des Sourds du Canada.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27535" class="elementor elementor-27535 elementor-27433 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#carmelle-cachero-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-40b01e8c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="40b01e8c" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8379dd" data-id="c8379dd" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-575903f9 elementor-widget elementor-widget-heading" data-id="575903f9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Carmelle Cachero</h2> </div> </div> <div class="elementor-element elementor-element-54d7d321 elementor-widget elementor-widget-text-editor" data-id="54d7d321" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Interprète pour la direction</strong></p> </div> </div> <div class="elementor-element elementor-element-3237f14c elementor-widget elementor-widget-text-editor" data-id="3237f14c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Carmelle est une interprète agréée au Canada et aux États-Unis qui a étudié en interprétation de la langue des signes au Douglas College, en Colombie-Britannique. Elle s’engage activement auprès de la communauté sourde et est une professionnelle du modèle intégré d’interprétation (<em>Integrated Model of Interpreting</em>). Carmelle a acquis une vaste expérience dans de nombreux milieux via l’interprétation en ASL, l’interprétation pour les personnes sourdes-aveugles et la transcription de la parole au texte. Carmelle s’est également formée à la pratique de l’interprétation théâtrale et est très impliquée dans le monde des arts de la scène en tant qu’artiste et interprète.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27525" class="elementor elementor-27525 elementor-27426 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#diane-underschultz-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-5990b2b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5990b2b4" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b9c50ea" data-id="5b9c50ea" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1901258 elementor-widget elementor-widget-heading" data-id="1901258" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Diane Underschultz</h2> </div> </div> <div class="elementor-element elementor-element-aaad85d elementor-widget elementor-widget-text-editor" data-id="aaad85d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Adjointe administrative</strong></p> </div> </div> <div class="elementor-element elementor-element-217830b3 elementor-widget elementor-widget-text-editor" data-id="217830b3" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Diane Underschultz, une signeure de l’ASL sourde et originaire de l’Alberta, apporte une connaissance et une expérience approfondies<br />des différences culturelles et de la communication efficace. Elle est titulaire de diplômes en gestion des ressources humaines et en interprétation en langue des signes, ce qui illustre l’étendue de ses compétences. Diane a entamé son parcours au sein de SRV Canada il y a cinq ans en tant que collaboratrice contractuelle dans le cadre du programme de sensibilisation. Elle est devenue gestionnaire adjointe et occupe maintenant le poste d’adjointe administrative, faisant ainsi preuve de sa capacité d’adaptation et de son engagement. Avec sa profonde compréhension de la communauté sourde et sa volonté de promouvoir des changements positifs, en plus de son parcours éducatif diversifié, de ses compétences professionnelles et de son dévouement à l’apprentissage continu, Diane est définitivement une alliée de choix, à la fois pour l’ACS et pour la communauté sourde. Lorsque Diane n’est pas au travail, elle explore la richesse de la culture et de l’histoire des pays à travers le monde.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27519" class="elementor elementor-27519 elementor-27421 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#jodi-birley-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-792a50d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="792a50d8" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e8f257e" data-id="1e8f257e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5a30ec7d elementor-widget elementor-widget-heading" data-id="5a30ec7d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Jodi Birley</h2> </div> </div> <div class="elementor-element elementor-element-6104c934 elementor-widget elementor-widget-text-editor" data-id="6104c934" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice des communications</strong></p> </div> </div> <div class="elementor-element elementor-element-1d3a2485 elementor-widget elementor-widget-text-editor" data-id="1d3a2485" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Jodi Birley est une signeure native de l’ASL et une personne aux multiples talents, passionnée par l’amélioration de l’accessibilité des communications. De 2010 à 2016, elle a joué un rôle central dans la mise en place du SRV Canada en suscitant l’attention nationale et en accélérant les actions. Au mois d’octobre 2013, avec le comité SRV de la Colombie-Britannique, Jodi a coproduit et présenté une vidéo novatrice d’une durée de 8 minutes lors de l’audience publique du Conseil de la radiodiffusion et des télécommunications canadiennes (CRTC). Cette vidéo, une première dans l’histoire du CRTC, a conquis le cœur des commissaires et jeté les bases de la mise en place des services de relais vidéo (SRV) à travers le Canada. Elle a maintenant bouclé la boucle en rejoignant l’équipe de l’ACS en tant que directrice des<br />communications. Lorsque Jodi n’est pas entièrement occupée par son travail, elle consacre du temps à être une source d’énergie positive dans la vie de ses deux chats blancs et à voyager avec sa douce moitié.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27504" class="elementor elementor-27504 elementor-27410 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#david-egan-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-67ef4dc elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="67ef4dc" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42350c2f" data-id="42350c2f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b076c3b elementor-widget elementor-widget-heading" data-id="b076c3b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">David Egan</h2> </div> </div> <div class="elementor-element elementor-element-1ab735dc elementor-widget elementor-widget-text-editor" data-id="1ab735dc" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directeur du service à la clientèle</strong></p> </div> </div> <div class="elementor-element elementor-element-36eda56 elementor-widget elementor-widget-text-editor" data-id="36eda56" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>David est un Canadien bilingue qui possède plus de 25 ans d’expérience dans le domaine du service à la clientèle. Il a occupé des postes de direction et de gestion de projets chez Bell Canada, Dell Computers, Xerox et au sein du gouvernement fédéral. Au cours de sa carrière, David a mis en œuvre, géré et réorganisé de nombreux centres d’appels de service à la clientèle afin d’améliorer la qualité, de maximiser l’efficacité et d’offrir un service à la clientèle de classe mondiale. Il s’est joint à l’équipe de l’ACS en 2020 en tant que gestionnaire du service à la clientèle et occupe aujourd’hui le poste de directeur du service à la clientèle. David a des intérêts assez complémentaires : les voyages qui sortent de l’ordinaire et la photographie. Grâce à ses passions, sa famille et ses amis peuvent apprécier ses aventures de façon indirecte.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27500" class="elementor elementor-27500 elementor-27405 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#chad-taylor-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-6bc24d7e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6bc24d7e" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e5298b6" data-id="6e5298b6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-535245de elementor-widget elementor-widget-heading" data-id="535245de" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Chad Taylor</h2> </div> </div> <div class="elementor-element elementor-element-60477c6b elementor-widget elementor-widget-text-editor" data-id="60477c6b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directeur de la stratégie digitale</strong></p> </div> </div> <div class="elementor-element elementor-element-4a71ec22 elementor-widget elementor-widget-text-editor" data-id="4a71ec22" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Chad Taylor, un Canadien sourd résidant aux États-Unis, possède plus de 22 ans d’expérience dans le domaine du SRV et dans divers secteurs de l’interprétation. Expert en télécommunications, il a fondé<br />plusieurs entreprises et occupé le poste de directeur de la stratégie digitale. Il est diplômé de l’Institut de technologie de Rochester, où il a obtenu un baccalauréat en technologie de l’information. Bien que<br />l’expérience de Chad lui ait offert des occasions à l’étranger, il a conservé sa citoyenneté canadienne. Désormais, Chad ramène ses connaissances au service du Canada, avec l’intention d’améliorer significativement la vie des Canadiens sourds. En tant que père dévoué de trois enfants sourds, Chad savoure chaque seconde de son temps en famille. Il aime également<br />expérimenter de nouvelles recettes dans la cuisine et regarder des séries en rafale sur Netflix.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27496" class="elementor elementor-27496 elementor-27399 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#renu-sangha-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-7ec6e993 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7ec6e993" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-388b5ad0" data-id="388b5ad0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-508aa3f9 elementor-widget elementor-widget-heading" data-id="508aa3f9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Renu Sangha</h2> </div> </div> <div class="elementor-element elementor-element-611120e0 elementor-widget elementor-widget-text-editor" data-id="611120e0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice des opérations pour les fournisseurs d’interprètes vidéo<br />et directrice financière</strong></p> </div> </div> <div class="elementor-element elementor-element-6b8055aa elementor-widget elementor-widget-text-editor" data-id="6b8055aa" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Renu Sangha vit en Colombie-Britannique et est une Canadienne sourde de première génération d’origine sud-asiatique. Elle a siégé au conseil d’administration de l’ACS et a été directrice de l’exploitation chez Convo Canada, où elle a acquis une expérience approfondie de l’industrie du SRV. Avant de travailler pour Convo Canada, Renu a passé plus de 15 ans dans le secteur privé, se spécialisant dans les domaines de la comptabilité, de la finance, des technologies de l’information et de la gestion de projets. Renu est comptable professionnelle agréée (CPA) et détient un baccalauréat en<br />technologie de l’information et en administration des affaires de l’Université Simon Fraser. Elle est également certifiée AgileBA Foundation et Certified Scrum Product Owner. Renu est la fière maman d’une fille CODA et d’un chien. Elle adore soulever des poids lourds, parcourir les magnifiques sentiers de la Colombie-Britannique, voyager, lire, cuisiner et<br />partager ses passions avec sa famille.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27489" class="elementor elementor-27489 elementor-27393 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#paula-bath-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4e7f5d1b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4e7f5d1b" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3193401f" data-id="3193401f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d105860 elementor-widget elementor-widget-heading" data-id="d105860" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Paula Bath</h2> </div> </div> <div class="elementor-element elementor-element-400e6c6f elementor-widget elementor-widget-text-editor" data-id="400e6c6f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice de la conformité réglementaire et de la stratégie</strong></p> </div> </div> <div class="elementor-element elementor-element-70fcd349 elementor-widget elementor-widget-text-editor" data-id="70fcd349" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Paula a entamé ses 25 ans de carrière en tant qu’interprète en langue des signes, obtenant des accréditations du gouvernement fédéral et des tribunaux. Elle travaille en anglais, en ASL, en LSQ et en français. Elle est fière d’avoir fait partie de l’équipe d’accès lors de la première instance de radiodiffusion du CRTC qui a jeté les bases du SRV au Canada. Paula détient un baccalauréat et une maîtrise en<br />communications, puis elle a poursuivi un doctorat à l’Université Concordia. Grâce à cela, elle apporte à la stratégie organisationnelle et à la prise de décision des approches de recherche centrée sur les<br />consommateurs. En 2019, Paula s’est jointe à l’équipe de l’ACS en tant que gestionnaire des opérations des interprètes vidéo, puis directrice des opérations technologiques. Actuellement, elle est directrice de la conformité réglementaire et de la stratégie. Paula aime les sports d’aventure en plein air comme l’alpinisme et le canoë en eaux vives. Elle aime aussi découvrir les propriétés thérapeutiques des plantes et des arbres.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27480" class="elementor elementor-27480 elementor-27381 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#suzanne-laforest-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-179d715 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="179d715" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30936fcf" data-id="30936fcf" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8715d34 elementor-widget elementor-widget-heading" data-id="8715d34" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Suzanne Laforest</h2> </div> </div> <div class="elementor-element elementor-element-68d90dec elementor-widget elementor-widget-text-editor" data-id="68d90dec" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Chef de la direction et directrice générale</strong></p> </div> </div> <div class="elementor-element elementor-element-1eb8acc4 elementor-widget elementor-widget-text-editor" data-id="1eb8acc4" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Suzanne est une Canadienne sourde maîtrisant quatre langues : la LSQ, l’ASL, le français et l’anglais. Elle cumule plus de 20 ans d’expérience, notamment en tant que directrice générale, où elle a assuré l’évolution et la pérennité de divers services pour les personnes sourdes, malentendantes et sourdes-aveugles. L’implication de Suzanne au sein du SRV a commencé bien avant le<br />lancement du service. En 2012, elle a participé à un comité qui a soutenu la mise en place du SRV au Canada. Elle a également siégé durant deux ans au premier conseil d’administration de l’ACS en tant qu’administratrice représentant les personnes sourdes et malentendantes qui utilisent la LSQ et l’ASL. Finalement, avant d’être nommée chef de la direction et directrice générale de l’ACS, elle a été directrice des opérations pour les fournisseurs d’interprètes vidéo (FIV). Lorsque Suzanne n’est pas en train de s’occuper d’un nombre impressionnant de projets au SRV Canada, elle voyage et prend soin de sa collection impressionnante de plantes florissantes.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27230" class="elementor elementor-27230 elementor-27205 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#genevieve-bujold-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-6b574e7e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6b574e7e" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5944147e" data-id="5944147e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-19b05eaf elementor-widget elementor-widget-heading" data-id="19b05eaf" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Geneviève Bujold </h2> </div> </div> <div class="elementor-element elementor-element-ef74320 elementor-widget elementor-widget-text-editor" data-id="ef74320" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Interprète LSQ, invitée permanente</p> </div> </div> <div class="elementor-element elementor-element-62f62cff elementor-widget elementor-widget-text-editor" data-id="62f62cff" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Geneviève Bujold est une invitée permanente qui représente les interprètes en langue des signes québécoise (LSQ) au conseil d’administration de l’ACS.</p> <p>Elle cumule plus de 20 ans d’expérience dans divers domaines, notamment dans les secteurs universitaires, artistiques, gouvernementaux et privés. Elle siège au Comité consultatif sur l’interprétation de conférence du Bureau de la traduction et termine actuellement une maitrise en traductologie à l’Université Concordia.</p> <p>Activement impliquée dans le milieu associatif des interprètes depuis une dizaine d’année, elle enseigne au programme de formation des interprètes à l’Université du Québec à Montréal et elle a à cœur le développement de cette profession.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="27224" class="elementor elementor-27224 elementor-27215 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#darlene-halwas-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-34edc7e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="34edc7e1" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a368a34" data-id="4a368a34" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-70792a10 elementor-widget elementor-widget-heading" data-id="70792a10" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Darlene Halwas CFA, IAS.A</h2> </div> </div> <div class="elementor-element elementor-element-3137c006 elementor-widget elementor-widget-text-editor" data-id="3137c006" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Administratrice indépendante</p> </div> </div> <div class="elementor-element elementor-element-5d351ead elementor-widget elementor-widget-text-editor" data-id="5d351ead" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Darlene siège actuellement aux conseils d’administration de la Régie de l’énergie du Canada et de Carbon Management Canada Inc. et préside le comité ministériel d’audit d’Infrastructure Canada. Elle est une métisse originaire de la colonie de la rivière Rouge et membre de la Fédération des Métis du Manitoba. Elle cumule près de 30 ans d’expérience professionnelle, dont 15 dans des postes de direction de gestion des risques pour des entreprises. Elle a précédemment siégé à d’autres conseils d’administration, notamment ceux de la Commission des plaintes relatives aux services de télécom-télévision, de la Corporation de développement des investissements du Canada, de la Société de Gestion Canada Hibernia, d’Aquatera Utilities Inc., du Safety Codes Council (présidente du comité des finances, de l’audit et du risque), du Management Employees Pension Board (présidente du comité d’investissement) et de la Calgary Police Commission. Darlene est titulaire d’un baccalauréat en commerce (avec distinction) de l’Université du Manitoba, des titres de CFA, de FRM et de IAS.A, ainsi que d’une certification en justice administrative. Depuis 1995, elle travaille bénévolement pour le CFA Institute en tant que correctrice d’examens, réviseuse de programmes d’études et membre du comité disciplinaire mondial. Elle a reçu la Médaille du jubilé de diamant de la Reine Elizabeth II pour ses contributions au Canada.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="20160" class="elementor elementor-20160 elementor-20108 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#carla-dupras-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2816963f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2816963f" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbf5591" data-id="bbf5591" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-41bcdb53 elementor-widget elementor-widget-heading" data-id="41bcdb53" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Carla Dupras</h2> </div> </div> <div class="elementor-element elementor-element-351607f9 elementor-widget elementor-widget-text-editor" data-id="351607f9" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Interprète ASL, invitée permanente</strong></p> </div> </div> <div class="elementor-element elementor-element-222d175 elementor-widget elementor-widget-text-editor" data-id="222d175" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Carla Dupras est une enfant d’adultes sourds (Coda), une utilisatrice de la langue des signes américaine et une interprète communautaire indépendante depuis 27 ans. Elle est membre honoraire à vie de l’Association of Sign Language Interpreters of Alberta (ASLIA) et membre certifié (COI) de l’Association canadienne des interprètes en langue des signes (CASLI).</p><p>Carla maintient une présence active et engagée au sein d’organisations provinciales et nationales, ainsi que dans sa communauté locale en Alberta. Actuellement, Carla siège au comité consultatif du Bureau de la traduction du gouvernement fédéral en plus d’encadrer des collègues qui débutent dans le domaine de l’interprétation. Elle reste concentrée sur l’amélioration de la qualité du service d’interprétation dans tous les aspects de la vie des gens.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="20152" class="elementor elementor-20152 elementor-20094 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#mark-kusiak-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-1eec6ec6 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1eec6ec6" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4be39262" data-id="4be39262" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e1c9b15 elementor-widget elementor-widget-heading" data-id="e1c9b15" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Mark Kusiak</h2> </div> </div> <div class="elementor-element elementor-element-3fabea0 elementor-widget elementor-widget-text-editor" data-id="3fabea0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administrateur représentant les personnes sourdes et malentendantes qui utilisent l’ASL/la LSQ</strong></p> </div> </div> <div class="elementor-element elementor-element-5676097f elementor-widget elementor-widget-text-editor" data-id="5676097f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Depuis 2008, Mark travaille chez London Drugs en tant que pharmacien pour une maison de retraite et un centre de préparation. Actuellement, il travaille en tant que directeur de pharmacie et supervise le flux opérationnel, le personnel (ressources humaines), l’élaboration et la mise en œuvre des politiques, les finances, y compris les KPI et les contrôles des stocks. Mark est titulaire d’un baccalauréat ès sciences en pharmacie de l’Université de l’Alberta. De plus, il est membre ordinaire du conseil d’administration des sourds et entendants de l’Alberta. Il est fortement impliqué dans la communauté sportive des Sourds, notamment en tant que président de l’Association canadienne des sports des Sourds pendant 10 ans (2010-2020). Pendant mon temps libre, je fais activement du Crossfit.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="20133" class="elementor elementor-20133 elementor-20078 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#ruth-altman-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-ef907c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ef907c4" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3518159b" data-id="3518159b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-36faefe4 elementor-widget elementor-widget-heading" data-id="36faefe4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Ruth Altman</h2> </div> </div> <div class="elementor-element elementor-element-26eaa349 elementor-widget elementor-widget-text-editor" data-id="26eaa349" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administratrice représentant les fournisseurs de services de télécommunication</strong></p> </div> </div> <div class="elementor-element elementor-element-221f6764 elementor-widget elementor-widget-text-editor" data-id="221f6764" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Ruth travaille chez Rogers Communications depuis 2006, occupant divers postes progressifs au sein du service de réglementation. Actuellement, elle est directrice de la politique réglementaire des consommateurs, où elle fournit des conseils sur la conformité aux politiques et réglementations réglementaires axées sur les consommateurs et élabore des positions politiques sur les procédures réglementaires, y compris les questions liées à l’accessibilité. Chez Rogers, elle participe activement aux initiatives d’inclusion et de diversité et siège au comité directeur du Rogers AccessAbility Network, un groupe de ressources pour les employés dédié à donner aux employés ayant des handicaps visibles et invisibles les moyens de s’épanouir professionnellement et personnellement. Avant de travailler chez Rogers, Ruth a travaillé dans les affaires réglementaires chez Corus Entertainment et a été directrice du développement chez Pro Bono Ontario, où elle a aidé à obtenir du financement opérationnel et de projet. Ruth est titulaire d’un baccalauréat en journalisme de l’Université Carleton et d’un MBA de la Schulich School of Business de l’Université York.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="15971" class="elementor elementor-15971 elementor-15921 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","prevent_scroll":"yes","open_selector":"a[href=\"#jordan-sangalang\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-239c5bf3 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="239c5bf3" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61bf9abc" data-id="61bf9abc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3568dc22 elementor-widget elementor-widget-heading" data-id="3568dc22" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Jordan Sangalang, M.A. (entrée en fonction en mai 2021)</h2> </div> </div> <div class="elementor-element elementor-element-17b81707 elementor-widget elementor-widget-text-editor" data-id="17b81707" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directeur, ASL/LSQ pour les SM</strong></p> </div> </div> <div class="elementor-element elementor-element-a1bdb8a elementor-widget elementor-widget-image" data-id="a1bdb8a" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img src="https://srvcanadavrs.ca/wp-content/uploads/elementor/thumbs/JordanSangalang-p70raog6xynnfvivh9x0hk0evrfomgviz88v142dow.png" title="JordanSangalang" alt="JordanSangalang" loading="lazy" /> </div> </div> <div class="elementor-element elementor-element-67665c0d elementor-widget elementor-widget-text-editor" data-id="67665c0d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>M. Sangalang est directeur de service chez New Directions for Children, Youth, Adults and Families, à Winnipeg, au Manitoba. Tout au long de sa carrière, il a participé à de nombreuses formations et ateliers qui l’ont aidé à développer son style de leadership et de gestion. De plus, il est instructeur en intervention non violente en situation d’urgence, et enseigne l’ASL à l’Université du Manitoba. Il s’adonne aussi au théâtre, aux sketchs de comédie et à la narration. Lorsqu’il ne se produit pas, il consacre du temps à des personnes et à des organismes qui servent la communauté sourde. M. Sangalang est titulaire d’un baccalauréat ès arts de l’Université de la Colombie-Britannique et d’une maîtrise ès arts de l’Université Gallaudet.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11382" class="elementor elementor-11382 elementor-11357 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#sue-decker-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-92a9294 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="92a9294" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b4e00a" data-id="9b4e00a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2f781a4 elementor-widget elementor-widget-heading" data-id="2f781a4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Sue Decker</h2> </div> </div> <div class="elementor-element elementor-element-7691a18 elementor-widget elementor-widget-text-editor" data-id="7691a18" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice générale et chef de la direction de l’Administrateur canadien du SRV (ACS), inc.</strong></p> </div> </div> <div class="elementor-element elementor-element-f3603d5 elementor-widget elementor-widget-text-editor" data-id="f3603d5" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Sue est responsable du développement, de la mise en œuvre et de l’administration du premier service de relais vidéo (SRV) au Canada, <strong>SRV Canada VRS</strong>. Au printemps 2015, Sue a pris en charge le projet du CRTC de bâtir un service de relais vidéo pour les Canadiens sourds, transformant une entreprise en démarrage en un service de relais de télécommunications entièrement opérationnel, qui a été lancé à l’automne 2016. Avant de devenir directrice générale de l’ACS, Sue a dirigé le service d’AT&T relatif à l’accessibilité des communications, qui comprenait les services de messagerie texte et de relais vidéo. Au cours de ses 20 années de service chez AT&T, elle a acquis une vaste expérience dans les domaines du développement de produits et de la prestation de services de télécommunications aux personnes sourdes et malentendantes. Après avoir travaillé chez AT&T, elle a été consultante auprès d’autres entreprises de services de relais vidéo situées aux États-Unis et en Europe, ce qui fait d’elle l’une des plus grandes expertes de SRV au monde.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11378" class="elementor elementor-11378 elementor-11354 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-ffa66ad elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ffa66ad" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c551c86" data-id="c551c86" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d1e163d elementor-widget elementor-widget-heading" data-id="d1e163d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">J. Scott Fletcher</h2> </div> </div> <div class="elementor-element elementor-element-a8f8c57 elementor-widget elementor-widget-text-editor" data-id="a8f8c57" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Secrétaire du conseil d’administration</strong></p> </div> </div> <div class="elementor-element elementor-element-6780783 elementor-widget elementor-widget-text-editor" data-id="6780783" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Scott Fletcher est un associé principal chez Gowling WLG, au bureau d’Ottawa. Il pratique le droit général des sociétés et le droit commercial, plus particulièrement dans les domaines des télécommunications, de la technologie, de l’énergie et des relations gouvernementales.</p><p>Il figure parmi les autorités du cabinet en ce qui concerne les conseils aux sociétés et aux entreprises dans le cadre d’alliances commerciales, ainsi que les consultations et les directives stratégiques dans le cadre de privatisations. Il s’occupe également des questions générales des sociétés et des entreprises. M. Fletcher fournit également des conseils sur un certain nombre de questions réglementaires dans les secteurs des télécommunications, de l’énergie et des jeux ou loteries. De plus, il fournit régulièrement des conseils stratégiques aux entreprises clientes sur des questions liées à l’industrie des télécommunications, au transfert de ministères et de programmes gouvernementaux vers le secteur privé, et à d’autres sujets relatifs aux sociétés et aux entreprises.</p><p>Fletcher est chef de l’équipe chargée de plusieurs clients importants dans les secteurs des télécommunications et de l’énergie. Il a été dirigeant de nombreuses sociétés fédérales canadiennes et a représenté de nombreuses sociétés d’État fédérales. M. Fletcher est également membre de l’équipe de direction qui représente plusieurs clients du cabinet.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11376" class="elementor elementor-11376 elementor-11351 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#tony-donofrio-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-81277bd elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="81277bd" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91be4b3" data-id="91be4b3" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5cb6ba9 elementor-widget elementor-widget-heading" data-id="5cb6ba9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Tony D’Onofrio, CFA, IAS. A</h2> </div> </div> <div class="elementor-element elementor-element-7478837 elementor-widget elementor-widget-text-editor" data-id="7478837" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administrateur indépendant </strong></p> </div> </div> <div class="elementor-element elementor-element-eae18f8 elementor-widget elementor-widget-text-editor" data-id="eae18f8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>D’Onofrio a acquis une vaste expérience dans les domaines des services consultatifs et des marchés financiers au cours de ses 20 ans de carrière en finances et en services bancaires d’investissement. Il travaille à la Coalition canadienne pour une bonne gouvernance (CCGG) depuis 2010. Il est chargé de diriger les efforts d’engagement du conseil d’administration de la CCGG et il rencontre régulièrement les dirigeants de grandes sociétés publiques pour discuter de questions de gouvernance au nom des plus grands investisseurs institutionnels du Canada. Il est souvent invité comme conférencier et fournit des conseils indépendants sur des questions de gouvernance et d’engagement des actionnaires. M. D’Onofrio est titulaire d’une maîtrise en administration des affaires (de la Schulich School of Business de l’Université York), et détient le titre d’analyste financier agréé. Il est membre de l’Institut des administrateurs de sociétés et membre de la faculté du Directors College.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11372" class="elementor elementor-11372 elementor-11345 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#marty-taylor-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-cce3928 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="cce3928" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01f6515" data-id="01f6515" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f86b106 elementor-widget elementor-widget-heading" data-id="f86b106" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Dre Marty Taylor</h2> </div> </div> <div class="elementor-element elementor-element-197253c elementor-widget elementor-widget-text-editor" data-id="197253c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Interprète ASL, invité permanent</strong></p> </div> </div> <div class="elementor-element elementor-element-ec512a1 elementor-widget elementor-widget-text-editor" data-id="ec512a1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Marty Taylor est interprète et enseignant, et a obtenu l’agrément d’interprète à l’échelle nationale au Canada et aux États-Unis. Il participe à la recherche sur l’interprétation par relais vidéo depuis plus de 10 ans et est membre du conseil d’administration de l’ACS depuis la création de l’organisme. M. Taylor a écrit deux livres qui font autorité dans le domaine de l’interprétation : <em>Interpretation Skills: English to American Sign Language</em> et <em>Interpretation Skills: American Sign Language to English</em> qui sont utilisés dans plus de 100 programmes de formation d’interprètes. Ses projets actuels comprennent des recherches sur l’interprétation dans les milieux éducatifs, les compétences linguistiques orales des locuteurs natifs de l’anglais, la création et le soutien de programmes d’enseignement à distance, et la préparation de documents pour contribuer au développement des compétences des interprètes.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11370" class="elementor elementor-11370 elementor-11342 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-3495170 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3495170" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15adb5d" data-id="15adb5d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-aec17f1 elementor-widget elementor-widget-heading" data-id="aec17f1" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Jonathan Daniels</h2> </div> </div> <div class="elementor-element elementor-element-bcf42c0 elementor-widget elementor-widget-text-editor" data-id="bcf42c0" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directeur, fournisseurs de services de télécommunication</strong></p> </div> </div> <div class="elementor-element elementor-element-6b53a0f elementor-widget elementor-widget-text-editor" data-id="6b53a0f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Jonathan Daniels a obtenu un baccalauréat ès arts de l’Université McGill en 1990, et un doctorat en jurisprudence de l’université de Toronto, en 1994. Il est vice-président au droit réglementaire, chez Bell. Depuis 2004, il a occupé divers postes au sein de l’entreprise. Il s’occupe principalement des grandes questions de politique réglementaire en matière de télécommunications. Auparavant, il a été vice-président à la réglementation, pour Cable & Wireless Caribbean, vice-président à la réglementation et aux relations avec les entreprises de télécommunication, pour C1 Communications à Toronto, directeur à la réglementation pour Covad Communications, et directeur aux affaires réglementaires pour Sprint Canada. Après ses études de droit, M. Daniels a fait un stage et a été associé au sein du cabinet d’avocats Stikeman Elliott. Dans le cadre de ses diverses fonctions, M. Daniels a comparu devant des comités de la Chambre des communes, du Sénat, du CRTC et de nombreux organismes de réglementation dans les Caraïbes. M. Daniels a enseigné le droit des télécommunications à la faculté de droit de l’Université de Toronto et la dynamique du marché des télécommunications à l’Université Ryerson.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11368" class="elementor elementor-11368 elementor-11339 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#jessica-dunkley-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-07ede54 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="07ede54" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db26a4e" data-id="db26a4e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b09e66d elementor-widget elementor-widget-heading" data-id="b09e66d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">D<sup>re</sup> Jessica Dunkley M.D., M. Sc. (santé), CCMF</h2> </div> </div> <div class="elementor-element elementor-element-7dd9ce2 elementor-widget elementor-widget-text-editor" data-id="7dd9ce2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Directrice, ASL pour les SM</strong></p> </div> </div> <div class="elementor-element elementor-element-7752d57 elementor-widget elementor-widget-text-editor" data-id="7752d57" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>La D<sup>re</sup> Dunkley est médecin de famille et médecin résident en dermatologie à l’Université de la Colombie-Britannique. Elle a fait carrière pendant 16 ans dans le domaine des soins de santé, notamment en médecine clinique, en évaluation de programmes de santé et en animation d’ateliers de perfectionnement professionnel. Elle participe à la recherche clinique en dermatologie et a fait des présentations lors de nombreuses conférences en Amérique du Nord. De plus, elle participe fréquemment à diverses conférences sur l’accessibilité et les soins de santé, et offre du mentorat aux professionnels qui souhaitent se spécialiser dans la santé des sourds et malentendants. La D<sup>re</sup> Dunkley détient un baccalauréat en physiothérapie et une maîtrise en épidémiologie clinique de l’Université de la Colombie-Britannique, ainsi qu’un doctorat en médecine de l’Université d’Ottawa.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11366" class="elementor elementor-11366 elementor-11336 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#gwen-beauchemin-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-4a080b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4a080b9" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a29be63" data-id="a29be63" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-33857db elementor-widget elementor-widget-heading" data-id="33857db" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Gwen Beauchemin</h2> </div> </div> <div class="elementor-element elementor-element-ca32e4b elementor-widget elementor-widget-text-editor" data-id="ca32e4b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administratrice indépendante</strong></p> </div> </div> <div class="elementor-element elementor-element-8606d0f elementor-widget elementor-widget-text-editor" data-id="8606d0f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Gwen est membre indépendante de notre conseil d’administration. Elle est coactionnaire de Tillet Consulting, où elle agit comme conseillère en cybersécurité pour des entreprises et des organismes qui visent à améliorer l’accès et la sécurité des citoyens aux réseaux de télécommunications et de données du Canada. Parallèlement, Gwen siège au conseil d’administration de l’Administrateur canadien du SRV (ACS), de l’Autorité canadienne pour les registres Internet (ACEI), de Quantum Safe Canada (QSC) et du Partenariat pour la cybersécurité centrée sur l’humain (HC2P). Au cours de ses 35 années de carrière, elle a acquis de vastes connaissances et une riche expérience chez Bell Northern Networks, Nortel, au gouvernement du Canada, chez Paiements Canada et ailleurs. Son expérience englobe des rôles de direction et de gestion dans les domaines du développement et des opérations TI, de la gestion de lancements de produits, de la sécurité et des politiques opérationnelles et stratégiques. Gwen est titulaire d’une licence en TI (gestion et systèmes d’information) avec distinction de l’université de Carleton. Cette leader accomplie détient des certificats du Conseil des innovateurs canadiens (iGP L2), de l’ICD (Governance Essentials Program), de l’EC-Council (C|CISO), du Collège d’état-major des Forces canadiennes (Executive Leaders’ Programme), de l’École de la fonction publique du gouvernement du Canada (programme Direxion), de l’Université Queen’s (programmes de stratégie) et des programmes ITIL et PMBOK.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11364" class="elementor elementor-11364 elementor-11333 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#kate-southwell-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-81c603d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="81c603d" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-749c2c8" data-id="749c2c8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-1709f7c elementor-widget elementor-widget-heading" data-id="1709f7c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Kate Southwell</h2> </div> </div> <div class="elementor-element elementor-element-7079642 elementor-widget elementor-widget-text-editor" data-id="7079642" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administratrice représentant les fournisseurs de services de télécommunication</strong></p> </div> </div> <div class="elementor-element elementor-element-a1fc718 elementor-widget elementor-widget-text-editor" data-id="a1fc718" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Kate s’est jointe aux services juridiques et réglementaires de Bell Canada en 2019. Aujourd’hui, elle occupe le poste d’avocate-conseil principale, prodiguant à Bell des conseils juridiques et réglementaires concernant la conformité aux lois, règlements et obligations réglementaires liés à l’accessibilité, tout en soutenant la mise en place des politiques, des consignes et des pratiques exemplaires associées. Parallèlement, Kate formule des positions politiques sur des questions réglementaires touchant notamment l’accessibilité, tout en participant activement aux initiatives internes en matière d’accessibilité et d’inclusion, notamment en tant que membre de comités directeurs et de groupes de travail sur l’accessibilité. Kate est avocate et membre du Barreau de l’Ontario depuis 2013. Elle est titulaire d’un Juris Doctor de la Faculté de droit de l’Université de Toronto, ainsi que d’un B.F.A. avec distinction de l’Université de Windsor. Avant de se joindre à Bell, elle gérait un grand bureau spécialisé en droit des affaires / litige commercial chez DLA Piper (Canada) LLP, pour qui elle a plaidé devant la Cour suprême du Canada et devant des tribunaux de tous les échelons en Ontario.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11362" class="elementor elementor-11362 elementor-11330 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#david-joseph-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-da89f94 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="da89f94" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e4fac9" data-id="1e4fac9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8db7da9 elementor-widget elementor-widget-heading" data-id="8db7da9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">David Joseph</h2> </div> </div> <div class="elementor-element elementor-element-4c8eedb elementor-widget elementor-widget-text-editor" data-id="4c8eedb" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Administrateur représentant les personnes sourdes ou malentendante qui utilisent la LSQ et président du conseil d’administration</strong></p> </div> </div> <div class="elementor-element elementor-element-1864ddb elementor-widget elementor-widget-text-editor" data-id="1864ddb" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>M. Joseph travaille actuellement comme analyste financier à Santé Canada. Au cours des 11 années qu’il a passées au gouvernement fédéral, il a acquis de l’expérience dans diverses divisions, comme les opérations comptables, le système financier, la politique financière et la comptabilité ministérielle. Il est une personne à l’esprit analytique et critique et aime contribuer à divers organismes sans but lucratif. En plus de son rôle à l’ACS, il est le trésorier de l’Association des sports des Sourds du Canada (ASSC). M. Joseph parle couramment quatre langues : LSQ, ASL, français et anglais. Ses langues maternelles sont la LSQ et le français. Il enseigne également la langue des signes américaine (ASL) à l’Université Carleton depuis 10 ans.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="11360" class="elementor elementor-11360 elementor-11326 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","open_selector":"a[href=\"#anne-missud-fr\"]","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-72573227 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="72573227" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"_id":"5e206a4","jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1e5cf8" data-id="f1e5cf8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-eaf1376 elementor-widget elementor-widget-heading" data-id="eaf1376" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Anne Missud</h2> </div> </div> <div class="elementor-element elementor-element-b0772e8 elementor-widget elementor-widget-text-editor" data-id="b0772e8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Interprète LSQ, invitée permanente</strong></p> </div> </div> <div class="elementor-element elementor-element-bb2d134 elementor-widget elementor-widget-text-editor" data-id="bb2d134" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Anne Missud est une invitée permanente qui représente les interprètes de la langue des signes québécoise (LSQ) au conseil d’administration de l’ACS. Elle a acquis une longue et vaste expérience de l’interprétation au cours d’une carrière de 20 ans dans divers milieux publics et privés. Elle est professeure à l’Université du Québec à Montréal, où elle contribue activement à la formation des interprètes. Elle termine actuellement son doctorat en psychologie, spécialisé en psychologie communautaire, et ses recherches portent sur le bien-être de la communauté sourde. Elle est également membre de l’Ordre des traducteurs, terminologues et interprètes agréés du Québec.</p> </div> </div> </div> </div> </div> </section> </div> <div data-elementor-type="popup" data-elementor-id="12137" class="elementor elementor-12137 elementor-10077 elementor-location-popup" data-elementor-settings="{"entrance_animation":"fadeIn","prevent_scroll":"yes","entrance_animation_duration":{"unit":"px","size":1.2,"sizes":[]},"a11y_navigation":"yes","triggers":[],"timing":[]}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-708725c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="708725c9" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_size":"auto","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"],"_id":"dd17f4a","jet_parallax_layout_fx_direction":null,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":""}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-71d1aa5" data-id="71d1aa5" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-dfdb2e0 elementor-widget elementor-widget-spacer" data-id="dfdb2e0" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-7e61a69 elementor-widget elementor-widget-heading" data-id="7e61a69" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">PERSONNALISEZ VOTRE CARTE D’APPEL SRV CANADA</h2> </div> </div> <div class="elementor-element elementor-element-4b212b7 elementor-widget elementor-widget-text-editor" data-id="4b212b7" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Ajoutez simplement votre nom et votre numéro à dix chiffres. Imprimez votre feuille de cartes d’appel, puis découpez-la et distribuez les cartes à vos collègues, amis et famille.</p> </div> </div> <div class="elementor-element elementor-element-17e3d33 uael-gf-ajax-yes uael-gf-button-justify uael-gf-style-box uael-gf-input-size-sm uael-gf-enable-classes-no uael-gf-btn-size-sm elementor-widget elementor-widget-uael-gf-styler" data-id="17e3d33" data-element_type="widget" data-widget_type="uael-gf-styler.default"> <div class="elementor-widget-container"> <div class="uael-gf-style uael-gf-check-style elementor-clickable"> <div class='gf_browser_ie gf_browser_ie7 gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_6' ><div id='gf_6' class='gform_anchor' tabindex='-1'></div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_6' id='gform_6' action='/fr/foire-aux-questions/#gf_6' data-formid='6' novalidate> <div class='gform-body gform_body'><ul 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