Industry Voices

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id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_0" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/How-GenAI-is-Encouraging-Customers-to-Return-to-Voice-168194.aspx">How GenAI is Encouraging Customers to Return to Voice</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 24 Feb 2025</span> </div> <p class="current_issue_excerpt"> Voice is making a comeback as a communication channel for customer service, as new technology makes it even more viable. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_1" href="https://www.smartcustomerservice.com/Columns/Vendor-Views/Conversational-AI-Is-Transforming-Customer-Experience-So-Adapt-It-Now-167743.aspx" target="_blank">Conversational AI Is Transforming Customer Experience, So Adapt It Now</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 28 Jan 2025</span> </div> <p class="current_issue_excerpt"> Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on <em>SmartCustomerService.com</em>.) </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/ASR-vs.-LLMs-%e2%80%93-Why-Voice-is-Among-the-Biggest-Challenges-for-AI%c2%a0-167565.aspx">ASR vs. LLMs – Why Voice is Among the Biggest Challenges for AI </a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 14 Jan 2025</span> </div> <p class="current_issue_excerpt"> The buzz around genAI often focuses on large language models (LLMs) like ChatGPT, but automatic speech recognition (ASR) systems present an entirely different level of complexity. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_3" href="https://www.smartcustomerservice.com/Columns/Expert-Advice/Companies-Need-to-Set-AI-Agent-Interaction-Policies-and-Procedures-167164.aspx" target="_blank">Companies Need to Set AI Agent Interaction Policies and Procedures</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 17 Dec 2024</span> </div> <p class="current_issue_excerpt"> Many details need to be worked out surrounding how instructions given by live people's voice assistants are recognized and performed. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_4" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Solving-Voice-AI-Latency-Could-Herald-an-Entirely-New-Human-Computer-Interaction-166799.aspx">Solving Voice AI Latency Could Herald an Entirely New Human-Computer Interaction</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 12 Nov 2024</span> </div> <p class="current_issue_excerpt"> Ultra-low latency voice AI technology, which can generate speech in just 25 milliseconds, could transform human-machine interaction across industries while potentially reducing screen time and making digital interactions more natural. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_5" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/The-Last-Mile-Challenges%c2%a0in-Speech-to-Text-166688.aspx">The Last-Mile Challenges in Speech-to-Text</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 04 Nov 2024</span> </div> <p class="current_issue_excerpt"> You need speech-to-text outputs that are reliable for business use, not just technically accurate. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_6" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/The-Evolution-and-Importance-of-Voice-Surveillance%c2%a0-166223.aspx">The Evolution and Importance of Voice Surveillance </a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 07 Oct 2024</span> </div> <p class="current_issue_excerpt"> With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_7" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Why-Speech-Researchers-Need-Better-Benchmarks-163828.aspx">Why Speech Researchers Need Better Benchmarks</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 29 Apr 2024</span> </div> <p class="current_issue_excerpt"> Long-form speech recognition is here and growing. With updated datasets, we can accurately train and test ASR models for real-world use cases. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_8" href="http://www.smartcustomerservice.com/Columns/Vendor-Views/The-CX-Industry-Must-End-Impossible-Voice-Response-163140.aspx" target="_blank">The CX Industry Must End Impossible Voice Response</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 22 Mar 2024</span> </div> <p class="current_issue_excerpt"> With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on <em>SmartCustomerService.com</em>.) </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_9" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Elevating-GenAI-for-Use-By-All-162921.aspx">Elevating GenAI for Use By All</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 05 Mar 2024</span> </div> <p class="current_issue_excerpt"> Unlike many other technologies, generative AI is accessible to organizations and contact centers of all types and sizes. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_10" href="https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Generative-AI-Will-Redefine-Crucial-Work-Skills-but-It-Cant-Replace-Human-Expertise-162574.aspx" target="_blank">Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 13 Feb 2024</span> </div> <p class="current_issue_excerpt"> GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_11" href="http://www.smartcustomerservice.com/Columns/Vendor-Views/Preventing-Deepfake-Phishing-from-Leaving-Customers-on-the-Hook-162392.aspx" target="_blank">Preventing Deepfake Phishing from Leaving Customers on the Hook</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 30 Jan 2024</span> </div> <p class="current_issue_excerpt"> Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on <em>SmartCustomerService.com</em>.) </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_12" href="http://www.smartcustomerservice.com/Columns/Vendor-Views/Proactive-Telecom-MonitoringIs-Imperative-for-Superior-Customer-Experiences-162182.aspx" target="_blank">Proactive Telecom Monitoring Is Imperative for Superior Customer Experiences</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 17 Jan 2024</span> </div> <p class="current_issue_excerpt"> Before deploying speech systems, it is imperative to understand and benchmark speech quality and address issues to ensure they operate effectively and ultimately deliver a superior customer experience. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_13" href="http://www.smartcustomerservice.com/Columns/Expert-Advice/What-If-We-Didnt-Loath-Self-Service-160124.aspx" target="_blank">What If We Didn't Loath Self-Service?</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 22 Aug 2023</span> </div> <p class="current_issue_excerpt"> Generative AI and large language models are far different from the inventions of the past. This time, they're for real. (Featured on <em>SmartCustomerService.com</em>. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_14" href="http://www.smartcustomerservice.com/Columns/Vendor-Views/The-Curious-Corporations-Guide-to-Generative-AI-in-the-Contact-Center-159990.aspx" target="_blank">The Curious Corporations’ Guide to Generative AI in the Contact Center</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 15 Aug 2023</span> </div> <p class="current_issue_excerpt"> Generative AI is having a moment, but companies can ill afford a momentary lapse of reason in the responsible application of this technology. (Featured on <em>SmartCustomerService.com</em>.) </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_15" href="https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Generative-AI-and-the-Contact-Center-Embracing-the-Next-AI-Revolution-to-Augment-CX-159738.aspx" target="_blank">Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 08 Aug 2023</span> </div> <p class="current_issue_excerpt"> If companies integrate generative AI correctly into their contact centers, they'll meaningfully improve the customer experience (CX), boosting customer satisfaction, loyalty, and revenue. (Featured on DestinationCRM.com.) </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_16" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/How-Voice-Cloning-is-Transforming-Podcasting-159574.aspx">How Voice Cloning is Transforming Podcasting</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 11 Jul 2023</span> </div> <p class="current_issue_excerpt"> The potential of voice duplication and synthetic voices is huge for podcast creators, offering efficiency and lowering the barriers to production and distribution. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_17" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/What-Does-Scaling-Mean-for-the-Speech-to-Text-Industry-159121.aspx">What Does Scaling Mean for the Speech-to-Text Industry?</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 13 Jun 2023</span> </div> <p class="current_issue_excerpt"> Speech-to-text services have gained accuracy, but scaling will require additional compute power. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_18" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/How-to-Design-Voice-Enabled-Experiences-Kids-Will-Love%c2%a0-157372.aspx">How to Design Voice-Enabled Experiences Kids Will Love </a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 28 Feb 2023</span> </div> <p class="current_issue_excerpt"> Technology designed for adults can't just be downsized for use by children. </p> <p class="current_issue_article_title"> <a id="MainContentPlaceHolder_rptArticles_lnkArticleTitle_19" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/The-Importance-of-Voice-Control-on-Aging-in-Place-156592.aspx">The Importance of Voice Control on Aging in Place</a> </p> <div class="article_meta"> <span class="article_author"> </span><span class="article_date"> 10 Jan 2023</span> </div> <p class="current_issue_excerpt"> The development of voice control language processing and available applications will impact seniors' ability to safely age in place. </p> </div> <div id="articleFooter"> <div class="loading_animation" style="display: none;"><i class="fas fa-spinner fa-spin"></i></div> <div class="load_more" style="display: none;"> <div id="btnNextPage">Load More</div> </div> </div> </div> </div> <div class="sidebar"> <div class="sidebar_item"> <div class="advertisement ad_box"> <div id="div-gpt-ad-1541523286597-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1541523286597-0'); 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