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See below for the latest news about companies that offer retailers an opportunity to improve customer service, and create a unique caller experience for their customers.</p> </div> </div> <div class="marketing_menu"> <!--<div class="container"><a href="/Newsletters/"><strong>Stay up-to-date on everything speech technology - Subscribe to Speech Technology eWeekly and more today!</strong></a></div>--> <!--<div class="container"><a href="https://www.speechtechmag.com/PeoplesChoice"><strong>The Speech Technology People's Choice Award Voting is Open. Vote Today!</strong></a></div>--> <!--<div class="container"> <p style="text-align: center;"><strong><a href="https://www.speechtek.com/2020/Registration.aspx" target="_blank" rel="noopener">Register now</a> to join your speech industry peers at SpeechTEK 2020 in April.<strong> </strong></strong></p> </div>--> </div> <div class="wrapper"> <div class="topics"> <div class="section_title"> Features <div class="more_btn"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkMoreArticles" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=135&CategoryID=197">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkImageLink_0" href="https://www.speechtechmag.com/Articles/Editorial/Features/The-Top-Speech-Technologies-and-Vendors-The-2024-Speech-Industry-Awards-165903.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/166052-STM_091024-Awards-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.speechtechmag.com/Articles/Editorial/Features/The-Top-Speech-Technologies-and-Vendors-The-2024-Speech-Industry-Awards-165903.aspx">The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards</a></h3> <p> Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors. </p> <div class="article_meta"> <span class="article_author">The Editors of Speech Technology</span> // <span class="article_date"> 24 Sep 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkImageLink_1" href="https://www.speechtechmag.com/Articles/Editorial/Features/2024-State-of-AI-in-the-Speech-Technology-Industry-162528.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/162738-STM_010224-StateOfAI-mainArt-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.speechtechmag.com/Articles/Editorial/Features/2024-State-of-AI-in-the-Speech-Technology-Industry-162528.aspx">2024 State of AI in the Speech Technology Industry</a></h3> <p> How generative (and other types of) artificial intelligence is impacting five important sectors. </p> <div class="article_meta"> <span class="article_author">The Editors of Speech Technology</span> // <span class="article_date"> 09 Feb 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkImageLink_2" href="https://www.speechtechmag.com/Articles/Editorial/Features/The-Top-Speech-Technologies-and-Vendors-The-2023-Speech-Industry-Awards-160474.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/158792-STM_091023-awards-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/Editorial/Features/The-Top-Speech-Technologies-and-Vendors-The-2023-Speech-Industry-Awards-160474.aspx">The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards</a></h3> <p> AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023. </p> <div class="article_meta"> <span class="article_author">The Editors of Speech Technology</span> // <span class="article_date"> 13 Sep 2023</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkImageLink_3" href="https://www.speechtechmag.com/Articles/Editorial/Features/2023-Speech-Industry-Award-Winner-SoundHound-AI-Brings-Speech-Breakthroughs-to-the-Mainstream-160498.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/158792-STM_091023-awards-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.speechtechmag.com/Articles/Editorial/Features/2023-Speech-Industry-Award-Winner-SoundHound-AI-Brings-Speech-Breakthroughs-to-the-Mainstream-160498.aspx">2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream</a></h3> <p> SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls. </p> <div class="article_meta"> <span class="article_author">The Editors of Speech Technology</span> // <span class="article_date"> 13 Sep 2023</span> </div> </div> </section> <div class="section_title"> Industry Voices <div class="more_btn"> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkMoreArticles" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=765&CategoryID=197">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkImageLink_0" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Solutions-that-are-the-Critical-Lifeline-of-Insight-Especially-in-Time-of-Rapid-Change-140230.aspx"><img class="lazy" data-original="/images/placeholder.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Solutions-that-are-the-Critical-Lifeline-of-Insight-Especially-in-Time-of-Rapid-Change-140230.aspx">Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change</a></h3> <p> </p> <div class="article_meta"> <span class="article_author">Daniel Ziv</span> // <span class="article_date"> 05 May 2020</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkImageLink_1" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Harnessing-the-Power-of-our-Next-Generation-Voice-Solutions-140229.aspx"><img class="lazy" data-original="/images/placeholder.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/Harnessing-the-Power-of-our-Next-Generation-Voice-Solutions-140229.aspx">Harnessing the Power of our Next Generation Voice Solutions</a></h3> <p> </p> <div class="article_meta"> <span class="article_author">Ed Miller</span> // <span class="article_date"> 04 May 2020</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkImageLink_2" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/4-Reasons-Why-Purchasing-with-Voice-is-the-Future-131390.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/122970-reuse_sized_google-home-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/4-Reasons-Why-Purchasing-with-Voice-is-the-Future-131390.aspx">4 Reasons Why Purchasing with Voice is the Future</a></h3> <p> Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms. </p> <div class="article_meta"> <span class="article_author">Micah Hollingworth</span> // <span class="article_date"> 01 May 2019</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkImageLink_3" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/The-Rise-Of-The-Voice-Enabled-Associate-123999.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/115316-reuse_call-center-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_Industry_Voices_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.speechtechmag.com/Articles/Editorial/Industry-Voices/The-Rise-Of-The-Voice-Enabled-Associate-123999.aspx">The Rise Of The Voice-Enabled Associate</a></h3> <p> Speech technology helps retailers deliver on a connected and productive workforce. </p> <div class="article_meta"> <span class="article_author">Adam Silverman</span> // <span class="article_date"> 23 Mar 2018</span> </div> </div> </section> <div class="advertisement ad_leaderboard"> <div id="div-gpt-ad-1541523286597-4"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1541523286597-4'); }); </script> </div> </div> <section class="insight_wrapper"> <div class="insight"> <div class="insight_half"> <div class="insight_author"> Speech Industry News </div> <h2></h2> <ul> <li> <a id="MainContentPlaceHolder_SINews_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.speechtechmag.com/Articles/News/Speech-Technology-News/Honeywell-Adds-AI-to-Guided-Work-Solutions-164468.aspx">Honeywell Adds AI to Guided Work Solutions</a></li> <li> <a id="MainContentPlaceHolder_SINews_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.speechtechmag.com/Articles/News/Speech-Technology-News/SoundHound-AI-to-Acquire-SYNQ3-161744.aspx">SoundHound AI to Acquire SYNQ3</a></li> <li> <a id="MainContentPlaceHolder_SINews_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/News/Speech-Technology-News/Olo-Chooses-SoundHounds-Voice-Ordering-System-160771.aspx">Olo Chooses SoundHound's Voice Ordering System</a></li> <li> <a id="MainContentPlaceHolder_SINews_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.speechtechmag.com/Articles/News/Speech-Technology-News/Caseys-Rolls-Out-Voice-AI-160475.aspx">Casey's Rolls Out Voice AI</a></li> </ul> </div> <div class="insight_half"> <div class="insight_author"> Speech Industry Q & A </div> <h2></h2> <ul> <li> <a id="MainContentPlaceHolder_QA_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Verint-CEO-Dan-Bodner-166115.aspx" target="blank">A Q&A with Verint CEO Dan Bodner</a></li> <li> <a id="MainContentPlaceHolder_QA_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Barry-Cooper-NICEs-CX-Division-Head-164587.aspx" target="blank">A Q&A with Barry Cooper, NICE's CX Division Head</a></li> <li> <a id="MainContentPlaceHolder_QA_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/Editorial/Q--A/QA-with-Uma-Challa-senior-director-in-the-Gartner-Customer-Service--Support-practice-159982.aspx">Q&A with Uma Challa, senior director in the Gartner Customer Service & Support practice</a></li> <li> <a id="MainContentPlaceHolder_QA_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.speechtechmag.com/Articles/Editorial/Q--A/QA-Nigel-Cannings-founder-and-chief-technology-officer-of-Intelligent-Voice-156394.aspx">Q&A: Nigel Cannings, founder and chief technology officer of Intelligent Voice</a></li> </ul> </div> </div> <div class="advertisement ad_box" style="padding-top:12px;"> <div id="div-gpt-ad-1541523286597-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1541523286597-0'); }); </script> </div> </div> </section> <!-- <div class="breakoutSection"> <div class="leftSide"> <div class="highlight_item features"> <div class="section_title"> Blog </div> <ul> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder_Blog_ctl00_rptArticles_lnkMoreArticles">More Articles</a> </h2> </li> </ul></div> </div> <div class="rightSide"> <div class="advertisement ad_box"> <div id="div-gpt-ad-1541523286597-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1541523286597-0'); }); </script> </div> </div> </div> </div> --> <div class="section_title"> Columns <div class="more_btn"> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkMoreArticles" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextTypeID=66&CategoryID=197">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkImageLink_0" href="https://www.speechtechmag.com/Articles/Columns/Forward-Thinking/Shopping-Made-Easy-Features-of-a-Modern-Conversational-Assistant-167104.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/128249-2020_STM_Winter_StateofIVA-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_Columns_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkContextSubType_0" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=166">Forward Thinking</a> </div> <h3> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.speechtechmag.com/Articles/Columns/Forward-Thinking/Shopping-Made-Easy-Features-of-a-Modern-Conversational-Assistant-167104.aspx">Shopping Made Easy: Features of a Modern Conversational Assistant</a></h3> <p> An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels. </p> <div class="article_meta"> <span class="article_author">James A. Larson</span> // <span class="article_date"> 03 Dec 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkImageLink_1" href="https://www.speechtechmag.com/Articles/Columns/Interact/AI-Can-Elevate-In-Store-Music-167482.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/167444-STM_111224-interact-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_Columns_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkContextSubType_1" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=222">Interact</a> </div> <h3> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.speechtechmag.com/Articles/Columns/Interact/AI-Can-Elevate-In-Store-Music-167482.aspx">AI Can Elevate In-Store Music</a></h3> <p> So-called elevator music can be jazzed up by genAI, but there are gray areas. </p> <div class="article_meta"> <span class="article_author">Kashyap Kompella</span> // <span class="article_date"> 08 Jan 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkImageLink_2" href="https://www.speechtechmag.com/Articles/Columns/Voice-Value/Conversational-AI-Is-Becoming-More-Practical-153709.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/128273-2020_STM_Winter_StateofAI-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_Columns_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkContextSubType_2" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=146">Voice Value</a> </div> <h3> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.speechtechmag.com/Articles/Columns/Voice-Value/Conversational-AI-Is-Becoming-More-Practical-153709.aspx">Conversational AI Is Becoming More Practical</a></h3> <p> As a spring conference displayed, the technology is improving and the use cases growing. </p> <div class="article_meta"> <span class="article_author">Nancy Jamison</span> // <span class="article_date"> 28 Jun 2022</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkImageLink_3" href="https://www.speechtechmag.com/Articles/Columns/Voice-Value/Enduring-AI-Powered-Retail-Trends-for-2022-152117.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImages/123468-reuse_sized_shopping-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_Columns_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkContextSubType_3" href="https://www.speechtechmag.com/Articles/MoreNews.aspx?ContextSubtypeID=146">Voice Value</a> </div> <h3> <a id="MainContentPlaceHolder_Columns_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.speechtechmag.com/Articles/Columns/Voice-Value/Enduring-AI-Powered-Retail-Trends-for-2022-152117.aspx">Enduring AI-Powered Retail Trends for 2022</a></h3> <p> Digital engagement will continue to enhance retail, both in the store and online. </p> <div class="article_meta"> <span class="article_author">Nancy Jamison</span> // <span class="article_date"> 29 Mar 2022</span> </div> </div> </section> <div class="breakoutSection"> </div> <!-- --> <div class="section_title"> Retail Companies and Suppliers </div> <section class="vendor_container"> <ul> <li> <div id="pnlCategoryIndex"> <a id="MainContentPlaceHolder_Companies_ctl00_rptCompanies_lnkCompanyImage_0" title="aiOla" href="https://www.speechtechmag.com/ReferenceGuide/aiOla-7973.aspx"><img class="lazy" 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