Ayuda - Apple (ES)

<!DOCTYPE html> <html class="nojs es-es seg-consumer emea es" lang="es-ES" > <head> <link rel="preconnect" href="https://store.storeimages.cdn-apple.com/4668/store.apple.com" crossorigin="anonymous"> <link rel="dns-prefetch" href="https://store.storeimages.cdn-apple.com/4668/store.apple.com" crossorigin="anonymous"> <link rel="preconnect" href="https://www.apple.com" crossorigin="anonymous"> <link rel="dns-prefetch" href="https://www.apple.com" crossorigin="anonymous"> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1" /> <title>Ayuda - Apple (ES)</title> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="format-detection" content="telephone=no" /> <meta name="twitter:site" content="@apple" /> <meta property="og:url" content="https://www.apple.com/es/shop/help" /> <meta property="og:title" content="Ayuda" /> <meta property="og:site_name" content="Apple (ES)" /> <meta property="og:type" content="product" /> <meta name="twitter:card" content="summary_large_image" /> <meta property="og:image" content="https://as-images.apple.com/is/og-default?wid=1200&hei=630&fmt=jpeg&qlt=95&.v=1525370171638" /> <meta name="robots" content="max-image-preview:large" /> <meta property="og:locale" content="es_ES" /> <meta property="og:description" content="Bienvenido a la página de ayuda para comprar en Apple. Aquí resolveremos todas tus dudas sobre compras, envíos, pedidos, devoluciones y mucho más." /> <meta name="description" content="Bienvenido a la página de ayuda para comprar en Apple. Aquí resolveremos todas tus dudas sobre compras, envíos, pedidos, devoluciones y mucho más." /> <link rel="canonical" href="https://www.apple.com/es/shop/help" /> <script crossorigin="anonymous"> document.cookie = "as_sfa=Mnxlc3xlc3x8ZXNfRVN8Y29uc3VtZXJ8aW50ZXJuZXR8MHwwfDE; path=/; domain=apple.com; expires=Fri, 23-May-2025 00:37:10 GMT; Secure;"; </script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":"1","name":"Ayuda"}]}</script> <script type="application/json" id="metrics">{"config":{"asMetrics":{"dataMule":"v1","storedEntryPointEnabled":false,"graffitiEnabled":false},"omniture":{"account":["applestoreww"],"trackingServer":"securemetrics.apple.com","internalDomains":["store.apple.com","secure.store.apple.com","secure1.store.apple.com","secure2.store.apple.com","epp.apple.com","secure1.epp.apple.com","storeint.apple.com","secure1.storeint.apple.com","www.apple.com"]},"global":{"cookieDomain":"apple.com"}},"data":{"node":"standard/help","pageName":"AOS: help","properties":{"isHomePage":false,"encryptedStoreId":"wTKFYAFPXPPHKKP4D","serverName":"c58000","characterSetForCountry":"UTF-8","currencyCode":"EUR","computedChannel":"AOS: Help","storeSegmentVariable":"AOS: ES Consumer","storeFrontId":"504379","computedCustomStoreName":"AOS: Spain Consumer","langAttribute":"es-es","evarDataNodesEnabled":true},"currency":"EUR","area":"shop"}}</script> <script crossorigin="anonymous"> if (/(iPhone|iPod).*OS ([6-9]|[1-9][0-9]).*AppleWebKit.*Mobile.*Safari/.test(navigator.userAgent)) { var headNode = document.getElementsByTagName("head")[0]; var sbNode = document.createElement('meta'); var url = decodeURI("https://www.apple.com/es/shop/help"); var ses = "; " + document.cookie; var sesParts = ses.split("; s_vi="); ses = sesParts.length == 2 ? sesParts.pop().split(";").shift() : ''; if (ses !== '') { url += url.indexOf('?') >= 0 ? 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class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/es/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Tienda" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 37 44" width="37" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9771 25.9998v-7.5058h-2.7247v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0546zm4.8667-8.2382c0-.3867.3164-.7031.7031-.7031s.7031.3163.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1992 1.9218h1.0078v6.3164h-1.0078zm8.0009 4.6817c-.293 1.0781-1.2773 1.7461-2.6602 1.7461-1.752 0-2.8477-1.2656-2.8477-3.2637 0-1.9863 1.1133-3.2754 2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.4589-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078-.0001-1.711.7382-1.7871 1.8574zm6.0029-2.6368h.9609v.9961h.0938c.3164-.6973.9316-1.1074 1.8984-1.1074 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0078v-3.8438c0-1.1367-.4805-1.6758-1.4883-1.6758s-1.6582.6738-1.6582 1.7812v3.7383h-1.0078zm6.5654 3.1582c0-1.9805 1.0488-3.2695 2.6543-3.2695.8789 0 1.623.416 1.9805 1.1074h.0879v-3.5039h1.0078v8.8242h-.9609v-1.0078h-.0938c-.3984.7031-1.1484 1.1191-2.0215 1.1191-1.6172.0001-2.6543-1.2831-2.6543-3.2695zm1.043 0c0 1.4766.6914 2.3613 1.8457 2.3613 1.1484 0 1.8574-.9023 1.8574-2.3613 0-1.4473-.7148-2.3613-1.8574-2.3613-1.1484 0-1.8457.8906-1.8457 2.3613zm6.1494 1.3887c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9316h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246-.0002-2.1328-.7268-2.1328-1.8811zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819z"></path></svg></span><span class="globalnav-link-text">Tienda</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - mac" class="globalnav-item globalnav-item-mac globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 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6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 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2.362zm0-5.631c-1.799 0-2.912 1.236-2.912 3.269 0 2.028 1.113 3.27 2.912 3.27s2.912-1.242 2.912-3.27c0-2.033-1.113-3.269-2.912-3.269zm-17.071 6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV y Casa" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 55 44" width="55" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9754 25.9948v-7.5058h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0547zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm8.7486 2.25v-.8613c.123.0234.2812.0293.4219.0293.5801 0 .8965-.2754 1.1602-1.0371l.1172-.375-2.3379-6.3223h1.0898l1.7344 5.1973h.0938l1.7285-5.1973h1.0723l-2.4668 6.7031c-.5391 1.4648-1.043 1.8984-2.1621 1.8984-.1349.0001-.3107-.0116-.4513-.0351zm9.375-6.4746c0-2.7305 1.4297-4.4297 3.7266-4.4297 1.7812 0 3.1699 1.1191 3.4219 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0-1.8457-.4805-1.8457-1.6875zm3.4365-1.5117v-.0117c0-2.0273 1.1133-3.2637 2.9121-3.2637s2.9121 1.2363 2.9121 3.2637v.0117c0 2.0215-1.1133 3.2637-2.9121 3.2637s-2.9121-1.2422-2.9121-3.2637zm4.7812 0v-.0117c0-1.4941-.6738-2.3613-1.8691-2.3613s-1.8691.8672-1.8691 2.3613v.0117c0 1.4883.6738 2.3613 1.8691 2.3613s1.8691-.873 1.8691-2.3613z"></path></svg></span><span class="globalnav-link-text">Entretenimiento</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - accessories" class="globalnav-item globalnav-item-accessories globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/es/shop/accessories/all" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accesorios" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 61 44" width="61" xmlns="http://www.w3.org/2000/svg"> <path d="m5.7388 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1171 8.4551h-1.1074zm-3.0528-.8965h2.7422l-1.3242-3.7734h-.0937zm10.0987-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm6.5947 0c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm7.5796 2.748c-.293 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0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accesorios</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/es/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Soporte" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular 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class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span> </div> <div id="globalnav-submenu-bag" class="globalnav-flyout globalnav-submenu" aria-labelledby="globalnav-menubutton-link-bag"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"></div> </div> </div> </li> </ul> <div class="globalnav-menutrigger"> <button id="globalnav-menutrigger-button" class="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu"> <svg width="18" height="18" viewbox="0 0 18 18"> <polyline id="globalnav-menutrigger-bread-bottom" class="globalnav-menutrigger-bread globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12"> <animate 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</h3> <ul id="as-globalfooter-directory-column-section-state-section-five-0" class="as-globalfooter-directory-column-section-list" role="list"> <li class="as-globalfooter-directory-column-section-item" role="listitem"> <a href="https://www.apple.com/es/accessibility/" data-slot-name="section5" data-feature-name="Footer Navigation" data-display-name="Accesibilidad" class="as-globalfooter-directory-column-section-link" data-autom="Accesibilidad-footer-link"> Accesibilidad </a> </li> <li class="as-globalfooter-directory-column-section-item" role="listitem"> <a href="https://www.apple.com/es/environment/" data-slot-name="section5" data-feature-name="Footer Navigation" data-display-name="Medio ambiente" class="as-globalfooter-directory-column-section-link" data-autom="Medio ambiente-footer-link"> Medio ambiente </a> </li> <li class="as-globalfooter-directory-column-section-item" role="listitem"> <a href="https://www.apple.com/es/privacy/" data-slot-name="section5" data-feature-name="Footer 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