Frequently Asked Questions

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class="homeHeroContentContainer"> <div class="heroFormContainer text-left homeFormContainer innerbooking"> <script type="rocketlazyloadscript"> var JsonBooking = {"ContentEncoding":null,"ContentType":null,"Data":[{"id":"ANL","name":"AGNONTAS (SKOPELOS)","value":"[ANL] AGNONTAS (SKOPELOS)","serves":["ALO","MTI","JSI","VOL"]},{"id":"ALO","name":"ALONNISSOS","value":"[ALO] ALONNISSOS","serves":["ANL","GLO","MTI","JSI","SKO","SKO","VOL"]},{"id":"AND","name":"ANDROS","value":"[AND] ANDROS","serves":["ATH","IOS","JMK","JNX","PAS","RAF","JTR","TIN"]},{"id":"POA","name":"ANTIKYTHIRA","value":"[POA] ANTIKYTHIRA","serves":["ATH","GYT","KIS","DIK","PIR"]},{"id":"ATH","name":"ATHENS","value":"[ATH] ATHENS","serves":["AND","POA","FOL","HER","IOS","IRK","AMO","KIS","KOU","DIK","KYT","MLO","JMK","JNX","PAS","JTR","SER","SIF","SXI","JSY","TIN"]},{"id":"FOL","name":"FOLEGANDROS","value":"[FOL] 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</div> <div class="col-12 col-sm-8 col-md-5 col-xl-4 formIcons"> <div class="row"> <div class="col-6 col-sm datesContainer" id="datesContainer"> <div class="btn-group"> <button id="dateSelectBtn" class="btn btn-flat dropdown-toggle dateSelectBtn mx-0"> <div class="row justify-content-center align-items-center"> <div class="col-auto no-padding sDatePre"> <span>DATES:</span> </div> <div class="col hide no-padding sDate"> <span class="small-label">Departure</span> <h2></h2> <span class="month"></span> </div> <div class="col-auto pl-2 pr-0 eDatePre"> <i class="small btn-icon sj-calendar2"></i> </div> <div class="col hide no-padding eDate"> <span class="small-label">Return</span> <h2></h2> <span class="month"></span> </div> </div> </button> <div id="dateSelect" class="dateSelect dropdownMenu dropdown-menu"> <input type="hidden" id="dateTimeSelect" class="dateTimeSelect" name="date" data-target="#dateSelectBtn" /> <div class="right-align pl-sm-3 pr-sm-3"> <button class="btn btn-ok order-1 order-sm-1" onclick="$('#datesContainer').removeClass('reddates');closeFormDropDown($('#dateSelectBtn'));">OK</button> <button class="clearForm btn btn-outline btn-white ml-3 order-2 order-sm-2" data-target="#dateTimeSelect">CLEAR</button> </div> </div> </div> </div> <div class="col-3 col-sm passengersContainer" id="passengersContainer"> <div class="btn-group"> <button id="passengersSelectBtn" class="px-0 btn btn-flat dropdown-toggle passengersSelectBtn"> <span class="passLabel d-none">PASSENGERS</span> <span class="iconCounter">1</span> <i class="small btn-icon sj-passenger2"></i> </button> <div id="passengersSelect" class="passengersSelect dropdownMenu dropdown-menu"> <div class="row mb-3"> <div class="col order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="adultsCounter">1</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">ADULTS</h5> <h6 class="card-sub-small">10+</h6> </div> <div class="col-auto order-1 order-sm-2 touchspinContainer"> <input id="adultsCounter" name="adults" readonly type="text" data-plugin="touchSpin" value="1" class="adultsCounter browser-default adultsSelect"> </div> </div> <div class="row mb-3"> <div class="col order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="childrenCounter">0</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">CHILD (5-10)</h5> <h6 class="card-sub-small">5-10</h6> </div> <div class="col-auto order-1 order-sm-2 touchspinContainer"> <input id="childrenCounter" name="children" readonly type="text" data-plugin="touchSpin" class="childrenCounter browser-default childrenSelect"> </div> </div> <div class="row mb-4"> <div class="col order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="infantCounter">0</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">INFANT (<5)</h5> <h6 class="card-sub-small">κάτω των 5</h6> </div> <div class="col-auto order-1 order-sm-2 touchspinContainer"> <input id="infantCounter" name="infants" readonly type="text" data-plugin="touchSpin" class="infantCounter browser-default infantSelect"> </div> </div> <div class="row"> <div class="col-sm-7 d-none d-sm-inline-block"></div> <div class="col-12 col-sm-5 touchspinContainer passengerBtnCont"> <button class="btn btn-ok center-block" onclick="closeFormDropDown($('#passengersSelectBtn'));$('#passengersContainer').removeClass('redpass');"> OK </button> </div> </div> </div> </div> </div> <div class="col-3 col-sm vehicleContainer" id="vehicleContainer"> <div class="btn-group"> <button id="vehicleSelectBtn" aria-label="Vehicles" class="px-0 vehicleSelectBtn btn btn-flat dropdown-toggle"> <span class="iconCounter"></span> <i class="small btn-icon sj-car2"></i> </button> <div id="vehicleSelect" class="vehicleSelect dropdownMenu dropdown-menu"> <div class="row"> <div class="col-12 d-sm-none dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="vehicleCounter">0</span> <i class="small btn-icon sj-car2"></i> </div> <h5 class="card-subtitle">VEHICLES</h5> </div> <div class="col-12 touchspinContainer"> <input name="vehicles" type="text" value="0" readonly data-plugin="touchSpin" class="vehicleSelect" data-target=".vehicleSelectBtn .iconCounter"> </div> </div> <div class="row"> <div class="col-12 vehicleCloseContain"> <button class="btn btn-ok btn-block center-block mt-3" onclick="closeFormDropDown($('#vehicleSelectBtn'));"> OK </button> </div> </div> </div> </div> </div> </div> </div> <div class="col-12 col-md-3 col-xl-2 mt-4 mt-md-0 pl-md-4 pl-lg-0 searchBtnContain"> <input type="button" class="btn btn-block btn-large w-100" id="bookinBTNSingle" value="Search"> <img class="loading-img-book" src="https://www.seajets.com/wp-content/themes/seajets/assets/dist/images/loadingsearch.gif" alt="loading" loading="lazy" style="display:none;" width="300" height="300"> </div> </div> </form> </div> <div role="tabpanel" class="tab-pane fade" id="multiFormHero" aria-labelledby="multi-form"> <form id="bookingFormMulti" class="formMulti" action="https://tickets.seajets.com/c_crs/search_itineraries.php" method="get">  <input name="lang" value="en" type="hidden"> <div class="container"> <div class="multiform-list"> <div class="formContent card-panel mb-3"> <div class="row"> <div class="col-12 col-sm-2 col-xl-3 sj-arrow-right"> <div class="input-field"> <select id="fromDestinationMulti1" name="multi[1][from]" class="destinationsDropdown required validatecontrol" multiple data-child="#toDestinationMulti1"></select> <label class="d-none">From:</label> </div> </div> <div class="col-12 col-sm-2 col-xl-3"> <div class="input-field"> <select id="toDestinationMulti1" name="multi[1][to]" class="destinationsDropdown required validatecontrol" multiple data-next="#fromDestinationMulti2"></select> <label class="d-none">To:</label> </div> </div> <div class="col-12 col-sm-8 col-md-5 col-xl-4 formIcons"> <div class="row"> <div class="col-6 col-sm datesContainer" id="datesContainerMulti1"> <div class="btn-group "> <button id="dateSelectBtnMulti1" class="btn btn-flat dropdown-toggle dateSelectBtn mx-0"> <div class="row justify-content-center align-items-center"> <div class="col-auto no-padding sDatePre"> <span>DATES:</span> </div> <div class="col hide no-padding sDate"> <span class="small-label">Departure</span> <h2></h2> <span class="month"></span> </div> <div class="col-auto pl-2 pr-0 eDatePre"><i class="small btn-icon sj-calendar2"></i></div> <div class="col hide no-padding eDate"> <span class="small-label">Return</span> <h2></h2> <span class="month"></span> </div> </div> </button> <div id="dateSelectMulti1" class="dateSelect dropdownMenu dropdown-menu"> <input type="hidden" id="dateTimeSelectMulti1" class="dateTimeSelect" name="multi[1][date]" data-target="#dateSelectBtnMulti1" /> <div class="right-align pl-sm-3 pr-sm-3"> <button class="btn btn-ok order-1 order-sm-1 btnclosedates" onclick="$('#dateSelectBtnMulti1').hide();$('#datesContainerMulti1').removeClass('reddates');">OK</button> <button class="clearForm btn btn-outline btn-white ml-3 order-2 order-sm-2" data-target="#dateTimeSelectMulti1">CLEAR</button> </div> </div> </div> </div> <div class="col-3 col-sm passengersContainer" id="passengersContainerMulti1"> <div class="btn-group"> <button id="passengersSelectBtnMulti1" class="px-0 btn btn-flat dropdown-toggle passengersSelectBtn"> <span class="passLabel d-none">PASSENGERS</span> <span class="iconCounter">1</span> <i class="small btn-icon sj-passenger2"></i> </button> <div id="passengersSelectMulti1" class="passengersSelect dropdownMenu dropdown-menu"> <div class="row mb-3"> <div class="col-sm-7 order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="adultsCounter">1</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">ADULTS</h5> <h6 class="card-sub-small">10+</h6> </div> <div class="col-sm-5 order-1 order-sm-2 no-padding touchspinContainer"> <input id="adultsCounterMulti1" name="adults" readonly type="text" data-plugin="touchSpin" value="1" class="adultsCounter browser-default adultsSelect"> </div> </div> <div class="row mb-3"> <div class="col-sm-7 order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="childrenCounter">0</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">CHILD (5-10)</h5> <h6 class="card-sub-small">5-10</h6> </div> <div class="col-sm-5 order-1 order-sm-2 no-padding touchspinContainer"> <input id="childrenCounterMulti1" name="children" readonly type="text" data-plugin="touchSpin" class="childrenCounter browser-default childrenSelect"> </div> </div> <div class="row mb-4"> <div class="col-sm-7 order-2 order-sm-1 dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="infantCounter">0</span> <i class="small btn-icon sj-passenger2"></i> </div> <h5 class="card-subtitle">INFANT (<5)</h5> <h6 class="card-sub-small">under 5</h6> </div> <div class="col-sm-5 order-1 order-sm-2 no-padding touchspinContainer"> <input id="infantCounterMulti1" name="infants" readonly type="text" data-plugin="touchSpin" class="infantCounter browser-default infantSelect"> </div> </div> <div class="row"> <div class="col-sm-7 d-none d-sm-inline-block"></div> <div class="col-12 col-sm-5 no-padding touchspinContainer"> <button class="btn btn-ok center-block" onclick="$('#passengersSelectBtnMulti1').hide();$('#passengersContainerMulti1').removeClass('redpass');"> OK </button> </div> </div> </div> </div> </div> <div class="col-3 col-sm vehicleContainer" id="vehicleContainerMulti1"> <div class="btn-group"> <button id="vehicleSelectBtnMulti1" class="px-0 vehicleSelectBtn btn btn-flat dropdown-toggle"> <span class="iconCounter"></span> <i class="small btn-icon sj-car2"></i> </button> <div id="vehicleSelectMulti1" class="vehicleSelect dropdownMenu dropdown-menu"> <div class="row"> <div class="col-12 d-sm-none dropdown-iconcount"> <div class="d-sm-none white-text"> <span class="vehicleCounter">0</span> <i class="small btn-icon sj-car2"></i> </div> <h5 class="card-subtitle">VEHICLES</h5> </div> <div class="col-12 touchspinContainer"> <input name="vehicles" type="text" value="0" readonly data-plugin="touchSpin" class="vehicleSelect" data-target=".vehicleSelectBtn .iconCounter browser-default"> </div> </div> <div class="row"> <div class="col-12 vehicleCloseContain"> <button class="btn btn-ok btn-block center-block mt-3" onclick="$('#vehicleSelectBtnMulti1').hide();">OK</button> </div> </div> </div> </div> </div> </div> </div> <div class="col-12 col-sm-auto mt-lg-0 searchBtnContain d-none"> <button class="btn btn-block btn-addLeg disabled"> <span class="sj-circle-plus lightBlueTxt"></span> DESTINATION </button> </div> </div> </div> <div class="formContent card-panel mb-3" id="formMultileg2"> <div class="row"> <div class="col-12 col-sm-2 col-xl-3 sj-arrow-right"> <div class="input-field"> <select id="fromDestinationMulti2" name="multi[2][from]" class="destinationsDropdown required validatecontrol" multiple data-child="#toDestinationMulti2"></select> <label class="d-none">From:</label> </div> </div> <div class="col-12 col-sm-2 col-xl-3"> <div class="input-field"> <select id="toDestinationMulti2" name="multi[2][to]" class="destinationsDropdown required validatecontrol" multiple disabled data-next="#fromDestinationMulti3"></select> <label class="d-none">To:</label> </div> </div> <div class="col-12 col-sm-8 col-md-5 col-xl-4 formIcons"> <div class="row"> <div class="col-6 col-sm datesContainer" id="datesContainerMulti2"> <div class="btn-group "> <button id="dateSelectBtnMulti2" class="btn btn-flat dropdown-toggle dateSelectBtn mx-0"> <div class="row justify-content-center align-items-center"> <div class="col-auto no-padding sDatePre"><span>DATES:</span></div> <div class="col hide no-padding sDate"> <span class="small-label">Departure</span> <h2></h2> <span class="month"></span> </div> <div class="col-auto pl-2 pr-0 eDatePre"><i class="small btn-icon sj-calendar2"></i></div> <div class="col hide no-padding eDate"> <span class="small-label">Return</span> <h2></h2> <span class="month"></span> </div> </div> </button> <div id="dateSelectMulti2" class="dateSelect dropdownMenu dropdown-menu"> <input type="hidden" id="dateTimeSelectMulti2" class="dateTimeSelect" name="multi[2][date]" data-target="#dateSelectBtnMulti2" /> <div class="right-align pl-sm-3 pr-sm-3"> <button class="btn order-1 order-sm-1 btnclosedates" onclick="$('#dateSelectBtnMulti1').hide();$('#datesContainerMulti1').removeClass('reddates');">OK</button> <button class="clearForm btn btn-outline btn-white ml-3 order-2 order-sm-2" data-target="#dateTimeSelectMulti2">CLEAR</button> </div> </div> </div> </div> <div class="col-3 col-sm passengersContainer" id="passengersContainerMulti2"> <div class="btn-group"> <button id="passengersSelectBtnMulti2" class="px-0 btn btn-flat dropdown-toggle passengersSelectBtn disabled"> <span class="passLabel d-none">PASSENGERS</span> <span class="iconCounter"></span> <i class="small btn-icon sj-passenger2"></i> </button> </div> </div> <div class="col-3 col-sm vehicleContainer" id="vehicleContainerMulti2"> <div class="btn-group"> <button id="vehicleSelectBtnMulti2" class="px-0 vehicleSelectBtn btn btn-flat dropdown-toggle disabled"> <span class="iconCounter"></span> <i class="small btn-icon sj-car2"></i> </button> </div> </div> </div> </div> <div class="col-12 col-md-3 col-xl-2 mt-md-0 searchBtnContain"> <button class="btn btn-block btn-addLeg"> <span class="sj-circle-plus lightBlueTxt"></span> DESTINATION </button> </div> </div> </div> </div> </div> <div class="container"> <div class="row justify-content-center"> <div class="col-12 col-md-4 col-xl-3 text-center multiformButtons mb-3 mt-3 px-3"> <button class="btn-addLeg"> <span class="sj-circle-plus lightBlueTxt"></span> DESTINATION </button> <input type="button" id="bookinBTNMulti" class="btn btn-block btn-large w-100 mt-3" value="SEARCH"> <img class="loading-img-book" src="https://www.seajets.com/wp-content/themes/seajets/assets/dist/images/loadingsearch.gif" style="display:none;" width="300" height="300" loading="lazy"> </div> </div> </div> </form> </div> </div> <div class="d-none hiddentoggle"></div> </section> </div> </div> </div> </div> <style> .pageHero { background-image:url(https://www.seajets.com/wp-content/uploads/2023/02/top-destinations-default.jpg); } @media (max-width: 767px) { .pageHero { background-image: url(https://www.seajets.com/wp-content/uploads/2023/02/top-destinations-default-768x274.jpg); } } @media (max-width: 576px) { .pageHeroTop { background-image: url(https://www.seajets.com/wp-content/uploads/2023/02/top-destinations-default-576x206.jpg); } } </style> </div> </section> <section id="faqContainer"> <div class="container faq"> <div class="row justify-content-center mb-4"> <div class="col-12"> <h1 class="midBlueTxt text-center font-weight-light addHeaderUnderlineInner removeHeaderUnderlineInner">FREQUENTLY ASKED QUESTIONS</h1> <p class="subheader innerExtraContainerSmall">   </p> <div class="col-12 col-sm-4 text-center innerExtraContainerBig margin0auto"> <span class="sj-mag-glass"></span> <input type="search" placeholder="SEARCH" class="searchField"> <button class="searchBtn transparent midBlueTxt border-0"><span class="sj-pointer-right searchBarRightIcon"></span></button> </div> <style> .filtersWrapper{ display: flex; justify-content: flex-start; gap: 10px; align-items: center; position: relative; overflow-x: auto; padding-bottom: 20px; margin-top: 20px; } .filterBtn.btn-primary{ background-color: #009DE0!important; border-color: #009DE0!important; } .filterBtn.btn-primary:focus { background-color: #009DE0!important; border-color: #009DE0!important; } .filterBtn.btn-secondary:focus { background-color: #6C757D!important; border-color: #6C757D!important; } @media screen and (min-width:991px){ .filtersWrapper{ justify-content:center; flex-wrap:wrap; position:unset; overflow-x:hidden; margin-top:0; } } </style> <div class="col-12 text-center filtersWrapper" id="filtersWrapper"> <button type="button" class="btn btn-primary filterBtn" data-target="*">ALL</button> <button type="button" class="btn btn-secondary filterBtn" data-target="96">GENERAL QUESTIONS</button> <button type="button" class="btn btn-secondary filterBtn" data-target="93">TICKETS</button> <button type="button" class="btn btn-secondary filterBtn" data-target="95">OPEN TICKETS</button> <button type="button" class="btn btn-secondary filterBtn" data-target="94">CANCELLATION POLICY</button> <button type="button" class="btn btn-secondary filterBtn" data-target="98">PORTS</button> <button type="button" class="btn btn-secondary filterBtn" data-target="97">VEHICLES</button> <button type="button" class="btn btn-secondary filterBtn" data-target="157">BAGGAGE</button> <button type="button" class="btn btn-secondary filterBtn" data-target="149">PET</button> <button type="button" class="btn btn-secondary filterBtn" data-target="99">SEAJETS SEA CLUB</button> </div> </div> </div> <div class="row" id="faqsContainer"> <div class="col-12"> <div class="card" data-category="149"> <div class="card-header" id="1-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#1-answer" aria-expanded="false" aria-controls="1-answer"> <span class="questionText" > How do I travel with a pet on your ferries? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="1-answer" class="answercard collapse" aria-labelledby="1-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>According to Regulation (EU) No 576/2013 of the European Parliament and of the Council, each passenger may travel with up to 5 pets, which are owned by them and sufficiently vaccinated, each with its own health passport. Please note that the maximum number per reservation is 5 pets.</p>   <p>Pets weighing up to 10 kg are transported using a carrier and remain in the area where their owner is located. Animals over 10 kg are required to use the special kennels. Therapy, assistance and service animals travel with their owner and are required to be muzzled and leashed. All ships have special accommodation for pets and our conventional ships offer special cabins (PET cabins). For reasons of hygiene, pets are not allowed to stay in other cabins (except PET cabins), bars, restaurants and indoor areas of the ship.</p>   <p>Unaccompanied pets are not accepted.<strong></strong></p>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="2-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#2-answer" aria-expanded="false" aria-controls="2-answer"> <span class="questionText" > How can I purchase my ticket? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="2-answer" class="answercard collapse" aria-labelledby="2-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <ul> <li>- By making an online booking on our website <a href="https://www.seajets.com">www.seajets.com</a></li>   <li>- By contacting our call centre (+30) 210 710 77 10.</li>   <li>- From our company's main central agency at 16th of Akti Poseidonos, 18531, Piraeus.</li>   <li>- From the company's main ticket offices at Gate E9 before your departure.</li>   <li>- At one of our 1,000 partner travel agencies in Greece and abroad.</li> </ul>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="3-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#3-answer" aria-expanded="false" aria-controls="3-answer"> <span class="questionText" > Why do I need to provide my phone number? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="3-answer" class="answercard collapse" aria-labelledby="3-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>We recommend that passengers provide the issuing agency with their telephone number (preferably mobile phone) when issuing tickets, so that they can be notified in case of an emergency, e.g. prohibition of departure, bad weather, etc.</p>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="4-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#4-answer" aria-expanded="false" aria-controls="4-answer"> <span class="questionText" > Why do I need to provide my date of birth and personal details? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="4-answer" class="answercard collapse" aria-labelledby="4-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Pursuant to PD 102/2019 (A΄ 182), the provisions of PD 23/1999 “Registration of persons travelling on board passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998” are amended.</p>   <p>Therefore, in order to enable the registration of persons on board in accordance with the legislation, the following passenger data must be compulsorily recorded when booking/issuing tickets:</p>   <p>- Surname</p>   <p>- First Name (in full)</p>   <p>- Gender </p>   <p>- Nationality </p>   <p>- Date of Birth (HH/MM/YY) </p>   <p>In addition, the agency should be provided with the necessary information for persons requiring special care or assistance in case of an emergency.</p>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="5-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#5-answer" aria-expanded="false" aria-controls="5-answer"> <span class="questionText" > Where can I pick up my tickets? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="5-answer" class="answercard collapse" aria-labelledby="5-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <ul> <li>- You can visit our website and issue your tickets electronically from the comfort of your home or office, provided you do not have printed tickets. Web Check-in is available from 48 to 2 hours before the departure of the ferry. Enter the reservation code and the last name of one of the passengers and select Check-in. Immediately after checking in, you will receive your boarding passes either by email or on your smartphone, in the form of a Mobile Boarding Pass. You can then print them out at no extra charge or board the ship by showing your e-ticket via any mobile device.</li> </ul>   <ul> <li>- Alternatively, you can print your tickets through our local authorised port agents at the port (<a href="https://static.seajets.com/seajets-files/docs/default-source/agencies/seajets_kentrikoi_praktores_en_02122022.pdf">https://static.seajets.com/seajets-files/docs/default-source/agencies/seajets_kentrikoi_praktores_en_02122022.pdf</a>) at least 1 hour before your departure by showing your reservation and your ID card or Passport (before every departure of our ships, all of our ticket offices and the ticket offices of our central agents are open at the port). There may be a small charge for the printing of the tickets by the agent, which does not apply to tickets issued at the SEAJETS ticket offices in Piraeus.</li> </ul>   <ul> <li>- In addition, for tickets purchased through the company's booking engine,  <a href="https://www.seajets.com">www.seajets.com</a>, there is the option to have them sent to you via courier service with an additional charge to the address you provided during the booking process.</li> </ul>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="6-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#6-answer" aria-expanded="false" aria-controls="6-answer"> <span class="questionText" > How long before departure do I and my vehicle have to be at the port? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="6-answer" class="answercard collapse" aria-labelledby="6-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Passengers must:</p>   <p>a) be at the embarkation area at least half (1/2) an hour before departure,<br>b) bring their vehicle to the loading area one (1) hour before departure.<br>The driver is required to load and unload their vehicle. The vehicles’ passengers are required to disembark from the vehicles before they are loaded on board. The order of priority for loading the vehicles is determined by the Port Regulations of each Port Authority in whose area the loading is taking place.</p>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="7-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#7-answer" aria-expanded="false" aria-controls="7-answer"> <span class="questionText" > How long after the time of arrival at the port is it safe to schedule my flight? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="7-answer" class="answercard collapse" aria-labelledby="7-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>There is no common answer for all cases. However, for flights departing from Athens (El. Venizelos Airport), it is advisable to allow at least four (4) hours from the estimated time of arrival at the port to the time of departure of the flight.</p>   <p>For arrivals at intermediate ports where the transit time from the port to the airport is usually much shorter, it is advisable to allow at least 2-3 hours.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="8-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#8-answer" aria-expanded="false" aria-controls="8-answer"> <span class="questionText" > Is Wi-Fi available on-board? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="8-answer" class="answercard collapse" aria-labelledby="8-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>You can simply purchase the Internet Access service at most of our vessels' bars on-board. The cost of the Internet Access service is three euros and is available for three hours. <br></p>   <p>Wi-Fi is currently available in WORLDCHAMPION JET, POWER JET, CHAMPION JET1, CHAMPION JET2, ELITE JET, SUPERRUNNER JET, SUPERRUNNER JET II, SPEEDRUNNER JET, SPEEDRUNNER JET II, EXPRESS JET, SUPER STAR and AQUA BLUE.</p>   <p></p>  </span> </div> </div> </div> <div class="card" data-category="93"> <div class="card-header" id="9-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#9-answer" aria-expanded="false" aria-controls="9-answer"> <span class="questionText" > What if I lose my tickets? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="9-answer" class="answercard collapse" aria-labelledby="9-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>In case of lost tickets, the company must be informed before the departure of the ferry either by phone [(+30) 210 7107710] or by e-mail (<a href="/cdn-cgi/l/email-protection#b9cbdccadccbcfd8cdd0d6d7ca97ddc9cdf9cadcd8d3dccdca97decb"><span class="__cf_email__" data-cfemail="403225332532362134292f2e336e243034003325212a2534336e2732">[email protected]</span></a>). In order to travel, the passenger must purchase a new ticket and then report the loss in writing to the company, indicating the date of the trip, the route, the number of the lost ticket, the number of the new ticket purchased and providing a photocopy of said ticket. Unless it is corroborated in the Company's records that the lost ticket has not been used within one (1) month of the travel date, the Company issues a free ticket of equal value to that of the lost ticket.</p>  </span> </div> </div> </div> <div class="card" data-category="94"> <div class="card-header" id="10-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#10-answer" aria-expanded="false" aria-controls="10-answer"> <span class="questionText" > How can I cancel my reservation? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="10-answer" class="answercard collapse" aria-labelledby="10-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <ul> <li>- Tickets can only be cancelled through the issuing agencies.</li>   <li>- Tickets cannot be cancelled by telephone, fax or email. Interested parties must hand in the tickets to the issuing agency.</li>   <li>- Tickets issued by the company's online booking system and which have not been printed can be cancelled even via e-mail at <a href="/cdn-cgi/l/email-protection#d4a6b1a7b1a6a2b5a0bdbbbaa7fab0a4a094a7b1b5beb1a0a7fab3a6" target="_blank" rel="noreferrer noopener"><span class="__cf_email__" data-cfemail="3e4c5b4d5b4c485f4a5751504d105a4e4a7e4d5b5f545b4a4d10594c">[email protected]</span></a>, as long as the e-mail is sent by the e-mail address indicated in the booking form.</li>   <li>- Cancelled tickets are refunded by the issuing agency, up to 1 year from the date of cancellation of the tickets, and by the locally cooperating central agencies in exceptional cases.</li> </ul>  </span> </div> </div> </div> <div class="card" data-category="94"> <div class="card-header" id="11-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#11-answer" aria-expanded="false" aria-controls="11-answer"> <span class="questionText" > How many days before the travel date am I entitled to a 100% refund for ticket cancellations? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="11-answer" class="answercard collapse" aria-labelledby="11-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Tickets can be cancelled with a full refund up to 14 days prior to departure (14 full 24-hour days).</p>  </span> </div> </div> </div> <div class="card" data-category="94"> <div class="card-header" id="12-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#12-answer" aria-expanded="false" aria-controls="12-answer"> <span class="questionText" > What is the company’s cancellation policy? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="12-answer" class="answercard collapse" aria-labelledby="12-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Up to 14 days before departure: Full refund</p>   <p>Up to 7 days before departur: 75% refund</p>   <p> Up to 12 hours before departure: 50% refund</p>   <p>NO refund for cancellations made less than 12 hours before departure.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="13-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#13-answer" aria-expanded="false" aria-controls="13-answer"> <span class="questionText" > How long before the trip can a ticket be converted to an open-date ticket? Is there an extra charge? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="13-answer" class="answercard collapse" aria-labelledby="13-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Tickets can be converted to open-date tickets at least 12 hours before departure. For our conventional ships, tickets can be converted to open-date tickets up to 4 hours before departure. There is no extra charge for converting tickets to open-date tickets.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="14-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#14-answer" aria-expanded="false" aria-controls="14-answer"> <span class="questionText" > Can open-date tickets only be replaced with new tickets for the same destination; </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="14-answer" class="answercard collapse" aria-labelledby="14-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>No. Open-date tickets can be replaced with tickets for another date on any of our routes, depending on the availability.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="15-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#15-answer" aria-expanded="false" aria-controls="15-answer"> <span class="questionText" > How long is an open-date ticket valid for? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="15-answer" class="answercard collapse" aria-labelledby="15-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Open tickets are valid for one year from the date of their conversion to open-date tickets.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="16-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#16-answer" aria-expanded="false" aria-controls="16-answer"> <span class="questionText" > Can open tickets be cancelled? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="16-answer" class="answercard collapse" aria-labelledby="16-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Open tickets cannot be cancelled and no partial or full refunds are possible.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="17-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#17-answer" aria-expanded="false" aria-controls="17-answer"> <span class="questionText" > Can the tickets that I replaced be cancelled or converted back to open-date tickets? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="17-answer" class="answercard collapse" aria-labelledby="17-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Tickets that have replaced open-date tickets cannot be cancelled or converted to open-date tickets.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="18-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#18-answer" aria-expanded="false" aria-controls="18-answer"> <span class="questionText" > What happens in case the new ticket has a different price? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="18-answer" class="answercard collapse" aria-labelledby="18-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>During the process of replacing open tickets, the fare difference is not refundable. However, if the new ticket is more expensive, the difference is paid by the passenger.</p>  </span> </div> </div> </div> <div class="card" data-category="95"> <div class="card-header" id="19-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#19-answer" aria-expanded="false" aria-controls="19-answer"> <span class="questionText" > How can I convert a ticket to an open-date ticket? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="19-answer" class="answercard collapse" aria-labelledby="19-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>To convert a printed ticket to an open-date ticket, it is necessary to present the ticket to the issuing agency at any of our central agencies. If a ticket replacement is requested and the ticket has not been printed, an email request to the ticket issuing agency is sufficient (if the ticket is of the same or lower value).</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="20-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#20-answer" aria-expanded="false" aria-controls="20-answer"> <span class="questionText" > I have mobility problems. Can I travel on the company’s ferries? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="20-answer" class="answercard collapse" aria-labelledby="20-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>People with reduced mobility can travel on all our ferries. Information must be provided upon boarding the ship and, if there is a major disability, the company must be informed before the journey.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="21-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#21-answer" aria-expanded="false" aria-controls="21-answer"> <span class="questionText" > What discounts does the company offer? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="21-answer" class="answercard collapse" aria-labelledby="21-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>The Company grants discounts to passengers in accordance with the following commercial policy:</p>   <ul> <li>INFANTS up to 1 year old are issued an infant ticket ("boarding pass infant"), paying no fare. Not valid on the Company's conventional ships.</li>   <li>CHILDREN up to 5 years old are issued an infant ticket with a seat at zero fare, Platinum seats excluded.</li>   <li>CHILDREN from 5 to 10 years old have a 50% discount on all seats.</li> </ul>   <p><strong><strong>The following discounts are not available through the company's booking engine, only through partner agencies and the company's main ticket offices or our call centre <a href="tel:+302107107710">+30 210 710 7 710</a>.</strong></strong></p>   <ul> <li>LARGE FAMILIES are offered a 50% discount in Economy Class.</li>   <li>FAMILIES WITH THREE CHILDREN are offered a 20% discount in Economy Class only on the Piraeus - Serifos - Sifnos - Milos route and the return trip.</li>   <li>Permanent residents of Serifos - Sifnos - Milos get a 20% discount only on the Piraeus - Serifos - Sifnos - Milos route and the return trip.</li>   <li>SPECIAL DISCOUNT: 50% discount on all seats for Persons with Disabilities with a disability rate of 80% or higher and their companions. </li>   <li>PERSONS WITH DISABILITIES’ PRIVATE CARS are offered a 50% discount.</li>   <li>STUDENTS are offered a 50% discount in Economy Class.</li> </ul>   <p>Applies to students of public Greek universities, as well as students of the Open Greek University.</p>   <ul> <li>SEAMEN’S PENSION FUND PENSIONERS get a 50% discount in Economy Class.</li> </ul>   <p>The issuance of low-income tickets is valid after the sending of a certificate by the respective port authority.</p>   <ul> <li>Port officials in active employment are entitled to discount tickets only if they are travelling on official business.</li> </ul>   <p>Our company normally accepts military boarding passes on all vessels, but no special discounts are granted for security forces.</p>   <p>Passengers entitled to a discount must declare this when booking their seats and show all necessary supporting documents both when the respective discount tickets are issued and upon boarding the ship. Once the ticket has been issued, no fare difference will be refunded</p>  </span> </div> </div> </div> <div class="card" data-category="157"> <div class="card-header" id="22-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#22-answer" aria-expanded="false" aria-controls="22-answer"> <span class="questionText" > How much luggage can I carry with me? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="22-answer" class="answercard collapse" aria-labelledby="22-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Passengers can carry hand luggage weighing up to 50 kg or 1 cubic metre.</p>  </span> </div> </div> </div> <div class="card" data-category="157"> <div class="card-header" id="23-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#23-answer" aria-expanded="false" aria-controls="23-answer"> <span class="questionText" > Can I send unaccompanied baggage? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="23-answer" class="answercard collapse" aria-labelledby="23-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Unaccompanied baggage is only accepted on our contracted ships and on the ships operating under a public service contract. Unaccompanied baggage cannot be sent on other high-speed vessels.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="24-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#24-answer" aria-expanded="false" aria-controls="24-answer"> <span class="questionText" > Does the company accept unaccompanied children? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="24-answer" class="answercard collapse" aria-labelledby="24-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p> The travelling of minors who have reached the age of 15 to 18 years, unaccompanied by a parent or guardian, is allowed under the following conditions:</p>   <p>Completion of a Solemn Declaration by the parent or legal guardian of the minor, with the authenticity of their signature certified by the Police or Port Authority.</p>   <p>For boarding the ship, the minor passenger must have the original Declaration together with their ticket, as well as their Identity Card to confirm their identity.</p>   <p>In any case, the parent or legal guardian of the minor passenger is fully responsible for the timely acquisition and validation of the Solemn Declaration, as well as all accompanying documents that may be required at the port of departure.</p>   <p>The company is not responsible in any case if, due to insufficient documents and/or identification certificates, boarding is not allowed by the competent officers of the ship or the Port Authorities.</p>   <p>Relevant declarations are available from the company, via e-mail: <a href="/cdn-cgi/l/email-protection#f98b9c8a9c8b8f988d9096978ad79d898db98a9c98939c8d8ad79e8b"><span class="__cf_email__" data-cfemail="4c3e293f293e3a2d382523223f62283c380c3f292d2629383f622b3e">[email protected]</span></a>, as well as at the local port offices of the company.</p>  </span> </div> </div> </div> <div class="card" data-category="149"> <div class="card-header" id="25-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#25-answer" aria-expanded="false" aria-controls="25-answer"> <span class="questionText" > How can I book a ticket for my pet? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="25-answer" class="answercard collapse" aria-labelledby="25-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>In the context of the implementation of the current legislative framework (article 18 § 7 of <a href="https://www.seajets.com/wp-content/uploads/2024/09/FEK-%CE%9D-4830-2021.pdf" target="_blank" rel="noreferrer noopener">Law 4830/2021 / Greek Government Gazette Vol. A' 169/18.09.2021</a>), passengers travelling with pets, therapy or service animals must necessarily declare this when booking/issuing their tickets, in order to be recorded in the electronic booking system and to be issued with <strong>zero fare tickets for the animals.</strong></p>   <p>Issuing a ticket on board is not permitted. Therefore, in order to avoid unnecessary inconvenience, passengers should make reservations and issue tickets in advance.</p>   <p><strong><u>At present, you cannot make pet reservations and issue tickets through our website.</u></strong><strong> Please contact our call centre [(+30) 210 710 7710] if you have pre-paid tickets that have not been printed or our local port agencies if you have printed tickets.</strong></p>   <p>In order to be able to register the animals on board, it is mandatory to issue tickets for them and the following information must be indicated on the tickets:</p>   <ul> <li>“Animal Health Passport Number or Passport Number”</li>   <li>“Animal identification number”</li>   <li>"Animal category" (e.g. Pet, Therapy, Service)*</li>   <li>"Animal Size" (Large > 10 Kg or Small <= 10 Kg)</li> </ul>   <p>In addition, passengers/pet companions should always carry the animal's recently updated health passport and be responsible for its care, safety and hygiene during the journey.</p>  </span> </div> </div> </div> <div class="card" data-category="157"> <div class="card-header" id="26-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#26-answer" aria-expanded="false" aria-controls="26-answer"> <span class="questionText" > What happens in case of loss of luggage or valuables? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="26-answer" class="answercard collapse" aria-labelledby="26-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>The company is not responsible for the safekeeping of your personal belongings, unless they have been given for safekeeping to the ship's accounting department. Valuable items can be handed over to the responsible Officers of the ship for safekeeping.<strong></strong></p>   <p>Luggage must be placed in special areas on board the ship, as directed by the crew. Luggage must not contain any valuable items. Valuable items can be handed over to the responsible Officers of the ship for safekeeping.</p>   <p>The carrier shall be liable for damage to or loss of baggage on board the ship only if it is handed over for safekeeping and a receipt is issued. The carrier shall not be liable for the loss of money, valuables or luggage in the public areas of the ship or in their vehicles.<strong></strong></p>   <p>Passengers who have lost or found an item are kindly requested to inform the ship's reception desk immediately during the journey and by all means before disembarking from the ship. For any information after disembarkation, please contact the company's Headquarters, Customer Service Department, tel.: (+30) 210 710 7710, e-mail: <a href="/cdn-cgi/l/email-protection#6311061006111502170a0c0d104d07131723100602090617104d0411"><span class="__cf_email__" data-cfemail="d0a2b5a3b5a2a6b1a4b9bfbea3feb4a0a490a3b5b1bab5a4a3feb7a2">[email protected]</span></a>.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="27-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#27-answer" aria-expanded="false" aria-controls="27-answer"> <span class="questionText" > Am I entitled to compensation if my trip is postponed or delayed due to weather conditions? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="27-answer" class="answercard collapse" aria-labelledby="27-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>In case of cancellation due to adverse weather conditions, no compensation is given, but the full fare of the ticket is refunded. No compensation will be given for the delay, interruption, cancellation or modification of the itinerary if it is due to reasons of public order and safety, compliance with legislation or orders of the competent authority. If departure is delayed due to technical issues, damage to the ship or through the fault of the company in general, the passenger may withdraw their claim and the price of the passenger and vehicle ticket shall be paid as compensation, unless the delay is shorter than 90 minutes.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="28-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#28-answer" aria-expanded="false" aria-controls="28-answer"> <span class="questionText" > How can I submit complaints? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="28-answer" class="answercard collapse" aria-labelledby="28-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>The primary goal of our company is to continuously improve the services provided to our customers. Effective complaint management is of paramount importance as it helps us correct errors and processes, holding us accountable and helping us improve. By properly managing complaints, we strive to ensure that we provide quality services.</p>   <p>You can communicate your complaints:</p>   <p>By email, by sending an email to <a href="/cdn-cgi/l/email-protection#215344524453574055484e4f520f455155615244404b4455520f4653"><span class="__cf_email__" data-cfemail="bac8dfc9dfc8ccdbced3d5d4c994decacefac9dfdbd0dfcec994ddc8">[email protected]</span></a></p>   <p> By filling in the Contact Form available on the official SEAJETS website <a href="https://www.seajets.com/contact" target="_blank" rel="noreferrer noopener">www.seajets.com/contact</a></p>   <p>By filling in the special complaint form available at our local central port agencies.</p>   <p>By completing the special complaint form during the journey.</p>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="29-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#29-answer" aria-expanded="false" aria-controls="29-answer"> <span class="questionText" > What ticket categories are available on board? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="29-answer" class="answercard collapse" aria-labelledby="29-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>All seats on the company's high-speed vessels have numbered airline seats.</p>   <p><strong><u>The high-speed vessels are closed-type ships and the seating categories are:</u></strong><strong><u></u></strong></p>   <ul> <li>- Silver Class (These are airline seats that represent our economy class)</li>   <li>- Club Class (These are airline seats located in a lounge with more amenities, a better position on the ship and with fewer passengers)</li>   <li>- Platinum Class (This is the highest class available, with comfortable airline seats located in a lounge with more amenities and more privacy)</li> </ul>   <p><strong><u>Conventional ships offer the following seat categories:</u></strong><strong><u></u></strong></p>   <ul> <li>- Economy Class (deck) (These are seats in the lounges of the economy class and the outside spaces of the ship)</li>   <li>- Numbered airline seats</li>   <li>- First Class (These are seats in a lounge with more amenities, in a better location on board and with fewer passengers)</li>   <li>- Cabins (Inside/Outside)</li> </ul>  </span> </div> </div> </div> <div class="card" data-category="96"> <div class="card-header" id="30-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#30-answer" aria-expanded="false" aria-controls="30-answer"> <span class="questionText" > Can I upgrade my ticket on board? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="30-answer" class="answercard collapse" aria-labelledby="30-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Of course! You can upgrade your seat category on board, depending on the availability.</p>  </span> </div> </div> </div> <div class="card" data-category="97"> <div class="card-header" id="31-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#31-answer" aria-expanded="false" aria-controls="31-answer"> <span class="questionText" > Does the company accept unaccompanied vehicles? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="31-answer" class="answercard collapse" aria-labelledby="31-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>We only accept unaccompanied vehicles aboard the company's conventional vessels and on subsidised routes.</p>  </span> </div> </div> </div> <div class="card" data-category="97"> <div class="card-header" id="32-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#32-answer" aria-expanded="false" aria-controls="32-answer"> <span class="questionText" > What kind of vehicles can travel aboard your company’s vessels? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="32-answer" class="answercard collapse" aria-labelledby="32-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>We can accept all types of Campers, minivans, coaches and trucks on our conventional vessels. However, we only accept passenger vehicles on our high-speed ferries.</p>  </span> </div> </div> </div> <div class="card" data-category="97"> <div class="card-header" id="33-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#33-answer" aria-expanded="false" aria-controls="33-answer"> <span class="questionText" > Do your ferries accept coaches? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="33-answer" class="answercard collapse" aria-labelledby="33-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Coaches can board all of our conventional ferries, as well as the TERA JET.</p>  </span> </div> </div> </div> <div class="card" data-category="98"> <div class="card-header" id="34-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#34-answer" aria-expanded="false" aria-controls="34-answer"> <span class="questionText" > Do your ferries reach the old or the new port of Mykonos? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="34-answer" class="answercard collapse" aria-labelledby="34-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>All of our company's ships reach the new port of Tourlos.</p>  </span> </div> </div> </div> <div class="card" data-category="98"> <div class="card-header" id="35-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#35-answer" aria-expanded="false" aria-controls="35-answer"> <span class="questionText" > Where do your company’s ships depart from in Piraeus? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="35-answer" class="answercard collapse" aria-labelledby="35-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>All our ships depart from gate E9 in Piraeus, except from Olympic Jet which departs from gate E7.<br><br>The ticket offices at gates E9 and E7 are always open one hour before every departure.</p>  </span> </div> </div> </div> <div class="card" data-category="99"> <div class="card-header" id="36-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#36-answer" aria-expanded="false" aria-controls="36-answer"> <span class="questionText" > How can I become a member and get a SEAJETS SEA CLUB card? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="36-answer" class="answercard collapse" aria-labelledby="36-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>You can fill in the application form on-line and become a member on our website <a href="http://(www.seajets.com/el/travel-with-us/seajets-sea-club">(</a><a href="https://www.seajets.com/el/travel-with-us/seajets-sea-club" target="_blank" rel="noreferrer noopener">www.seajets.com/el/travel-with-us/seajets-sea-club</a>).</p>  </span> </div> </div> </div> <div class="card" data-category="99"> <div class="card-header" id="37-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#37-answer" aria-expanded="false" aria-controls="37-answer"> <span class="questionText" > How can I receive my card? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="37-answer" class="answercard collapse" aria-labelledby="37-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>No actual card is issued, only a digital card.</p>  </span> </div> </div> </div> <div class="card" data-category="99"> <div class="card-header" id="38-question"> <h3 class="mb-0"> <button class="btn btn-link transparent midBlueTxt text-bold textSentence triggerCollapse d-flex" data-toggle="collapse" data-target="#38-answer" aria-expanded="false" aria-controls="38-answer"> <span class="questionText" > How can I add points to my card? </span> <span class="listsIconRight ml-auto"> <span class="icon-chevron-down circle lightBlueBg white-text vertical-middle mr-1"></span> </span> </button> </h3> </div> <div id="38-answer" class="answercard collapse" aria-labelledby="38-question" data-parent="#faqContainer"> <div class="card-body"> <span class="answerText midBlueTxt" >  <p>Your points are recorded on your membership card when you board the ferry and only if the journey takes place. If your trip is cancelled, the points are not credited on the spot but when the trip is finally completed. The same applies to open-date tickets.</p>  </span> </div> </div> </div> <div class="faq__notfound"> <p>No results</p> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="rocketlazyloadscript"> const filtersWrapper = document.getElementById('filtersWrapper'); const filters = filtersWrapper.querySelectorAll('.filterBtn'); const cardsContainer = document.getElementById('faqsContainer'); const cards = cardsContainer.querySelectorAll('.card'); let activeFilter = '*'; if (filters.length > 0 && cards.length > 0){ function handleFilters(trg){ filters.forEach(btn => { let target = btn.dataset.target; btn.classList.remove('btn-primary'); btn.classList.add('btn-secondary'); if (target === trg){ btn.classList.remove('btn-secondary'); btn.classList.add('btn-primary'); } }) } function handleCards(trg){ cards.forEach(card => { card.style.display = 'none'; if (trg === '*' || trg === card.dataset.category){ card.style.display = '' } }); } filters.forEach(btn => { btn.addEventListener('click',() => { let target = btn.dataset.target; activeFilter = target; handleFilters(target); handleCards(target); }) }); } </script> </section> </main> <section id="newsletter" class="lightBlueBg newsletterform forma"> <form action="https://www.seajets.com/wp-content/themes/seajets/incl/seajets_api/subscribe.php" method="POST" name="SubscribeForm"> <div class="container bigContainerCheckout newsletter"> <div class="row"> <div class="col-12"> <div class="white-text font-weight-bold h6"> <i class="sj-envelope prefix d-inline-block"></i> JOIN OUR NEWSLETTER </div> <div class="input-field divnewletter" data-error="Oops something went wrong. 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