CINXE.COM

Help Page

<!doctype html> <!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en"> <![endif]--> <!--[if IE 7]> <html class="no-js ie7 oldie" lang="en"> <![endif]--> <!--[if IE 8]> <html class="no-js ie8 oldie" lang="en"> <![endif]--> <!--[if IE 9]> <html class="no-js ie9 oldie" lang="en"> <![endif]--> <!--[if (gt IE 9)]><!--> <html class="no-js" lang="en"><!-- InstanceBegin template="/Templates/1-column.dwt" codeOutsideHTMLIsLocked="false" --> <!--<![endif]--> <head> <!-- California State Template Version 5.0.6 Based on Twitter Bootstrap --> <meta charset="utf-8"> <!-- InstanceBeginEditable name="doctitle" --> <title>Help Page</title> <!-- InstanceEndEditable --> <!-- InstanceBeginEditable name="MetaTags" --> <meta name="Author" content="State of California" /> <meta name="Description" content="State of California" /> <meta name="Keywords" content="California, government" /> <!-- InstanceEndEditable --> <!-- head content, for all pages --> <!-- Use highest compatibility mode --> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <!-- http://t.co/dKP3o1e --> <meta name="HandheldFriendly" content="True"> <!-- for Blackberry, AvantGo --> <meta name="MobileOptimized" content="320"> <!-- for Windows mobile --> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0"> <!-- Google Fonts --> <link href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:400,700' rel='stylesheet' type='text/css'> <!-- For all browsers --> <link rel="stylesheet" href="/css/cagov.core.css"> <script src="/js/search.js"></script> <!-- Step 3 Select a color scheme: <link rel="stylesheet" href="/css/colorscheme-eureka.css"> <link rel="stylesheet" href="/css/colorscheme-mono.css"> <link rel="stylesheet" href="/css/colorscheme-oceanside.css"> <link rel="stylesheet" href="/css/colorscheme-orangecounty.css"> <link rel="stylesheet" href="/css/colorscheme-pasorobles.css"> <link rel="stylesheet" href="/css/colorscheme-santabarbara.css"> <link rel="stylesheet" href="/css/colorscheme-sacramento.css"> <link rel="stylesheet" href="/css/colorscheme-sierra.css"> <link rel="stylesheet" href="/css/colorscheme-trinity.css"> --> <link rel="stylesheet" href="/css/colorscheme-oceanside.css"> <!-- selectivizr.com, emulates CSS3 pseudo-classes and attribute selectors in Internet Explorer 6-8 --> <!--[if (lt IE 9) & (!IEMobile)]> <script src="/js/libs/selectivizr-min.js"></script> <![endif]--> <!-- Load jQuery from CDN with fallback to local copy --> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.min.js" type="text/javascript"></script> <script> //Fall back to local copy if no jquery found if (typeof jQuery == 'undefined') { document.write(unescape("%3Cscript src='/js/libs/jquery-3.2.1.min.js' type='text/javascript'%3E%3C/script%3E")); } </script> <!-- Load jQuery migrate from CDN with fallback to local copy --> <script src="https://code.jquery.com/jquery-migrate-3.0.1.min.js"></script> <script> //Fall back to local copy if no jQuery migrate found if (typeof jQuery.migrateWarnings == 'undefined') { // or typeof jQuery.fn.live == 'undefined' document.write(unescape("%3Cscript src='/js/libs/jquery-migrate-3.0.1.js' type='text/javascript'%3E%3C/script%3E")); } </script> <!-- For iPad 3--> <link rel="apple-touch-icon" sizes="144x144" href="/images/template2014/apple-touch-icon-144x144.png"> <!-- For iPhone 4 --> <link rel="apple-touch-icon" sizes="114x114" href="/images/template2014/apple-touch-icon-114x114.png"> <!-- For iPad 1--> <link rel="apple-touch-icon" sizes="72x72" href="/images/template2014/apple-touch-icon-72x72.png"> <!-- For iPhone 3G, iPod Touch and Android --> <link rel="apple-touch-icon" href="/images/template2014/apple-touch-icon-57x57.png"> <!-- For Nokia --> <link rel="shortcut icon" href="/images/template2014/apple-touch-icon-57x57.png"> <!-- For everything else --> <link rel="shortcut icon" href="/favicon.ico"> <!-- Activate ClearType for Mobile IE --> <!--[if IE]> <meta http-equiv="cleartype" content="on"> <![endif]--> <!-- HTML5 shim and Respond.js IE8 support of HTML5 elements and media queries --> <!--[if lt IE 9]> <script src="/js/libs/html5shiv.min.js"></script> <script src="/js/libs/respond.min.js"></script> <![endif]--> <!-- Include Google Analytics --> <!-- virtual="/ssi/analytics.html" --> <!-- InstanceBeginEditable name="head" --> <!-- InstanceEndEditable --> </head> <!-- possible body classes are "primary" and "two-column" --> <body class=""> <header role="banner" id="header" class="global-header fixed"> <div id="skip-to-content"><a href="#main-content">Skip to Main Content</a></div> <!-- Include Utility Header --> <div class="utility-header"> <div class="container"> <div class="group flex-row"> <div class="social-media-links"> <div class="header-cagov-logo"><a href="https://ca.gov"><span class="sr-only">CA.gov</span><img src="/images/Ca-Gov-Logo-Gold.svg" class="pos-rel" alt="" aria-hidden="true" /></a></div> <a href="/" class="ca-gov-icon-home"><span class="sr-only">Home</span></a> </div> <div class="settings-links"> <a href="/Help.html"><span class="ca-gov-icon-contact-us" aria-hidden="true"></span> Contact Us</a> <!-- <a href="https://dor.ca.gov/Content/DorIncludes/documents/Ab434/TL-18-05.pdf"><span class="ca-gov-icon-certificate" aria-hidden="true"></span> Accessibility Certificate</a> --> <button class="btn btn-xs btn-primary" data-toggle="collapse" data-target="#siteSettings" aria-expanded="false" aria-controls="siteSettings"><span class="ca-gov-icon-magnify-glass" aria-hidden="true"></span> Font Setting</button> </div> </div> </div> </div> <!-- Settings Bar --> <div class="site-settings section section-standout collapse collapsed" role="alert" id="siteSettings"> <div class="container p-y"> <button type="button" class="close" data-toggle="collapse" data-target="#siteSettings" aria-expanded="false" aria-controls="siteSettings" aria-label="Close"><span aria-hidden="true">&times;</span></button> <div class="btn-group btn-group-justified-sm" role="group" aria-label="contrastMode"> <div class="btn-group"><button type="button" class="btn btn-standout disableHighContrastMode">Default</button></div> <div class="btn-group"><button type="button" class="btn btn-standout enableHighContrastMode">High Contrast</button></div> </div> <div class="btn-group" role="group" aria-label="textSizeMode"> <div class="btn-group"><button type="button" class="btn btn-standout resetTextSize">Reset</button></div> <div class="btn-group"><button type="button" class="btn btn-standout increaseTextSize"><span class="hidden-xs">Increase Font Size</span><span class="visible-xs">Font <span class="sr-only">Increase</span><span class="ca-gov-icon-plus-line font-size-sm" aria-hidden="true"></span></span></button></div> <div class="btn-group"><button type="button" class="btn btn-standout decreaseTextSize"><span class="hidden-xs">Decrease Font Size</span><span class="visible-xs">Font <span class="sr-only">Decrease</span><span class="ca-gov-icon-minus-line font-size-sm" aria-hidden="true"></span></span></button></div> </div> </div> </div> <!-- Include Branding --> <!-- header branding --> <div class="branding"> <div class="header-organization-banner"><a href="/"><img src="/images/EBT Images/EBT Banner.png" alt="EBT Project logos" /></a></div> </div> <!-- Include Mobile Controls --> <!-- mobile navigation controls --> <div class="mobile-controls"> <span class="mobile-control-group mobile-header-icons"> <!-- Add more mobile controls here. These will be on the right side of the mobile page header section --> </span> <div class="mobile-control-group main-nav-icons float-right"> <button id="nav-icon3" class="mobile-control toggle-menu float-right" aria-expanded="false" aria-controls="navigation"> <span></span> <span></span> <span></span> <span></span> <span class="sr-only">Menu</span> </button> <button class="mobile-control toggle-search"> <span class="ca-gov-icon-search hidden-print" aria-hidden="true"></span><span class="sr-only">Search</span> </button> </div> </div> <div class="navigation-search"> <!-- Include Navigation --> <!-- Step 2 Select Navigation Type: Options are: megadropdown dropdown singlelevel --> <script type="text/javascript"> function MM_popupMsg(msg) { //v1.0 alert(msg); } </script> <nav id="navigation" class="main-navigation megadropdown original"> <ul id="nav_list" class="top-level-nav"> <li class="nav-item"> <a href="/Clients/client.html" class="first-level-link"><span class="ca-gov-icon-users" aria-hidden="true"></span>Clients</a> <!-- <div class="sub-nav with-image-sm-right"> --> <ul class="second-level-nav"> <li><li class="unit1"><a href="/Clients/lostStolen.html" class="second-level-link">Lost or Stolen Card</a></li> <li> <li class="unit1"><a href="/Clients/ebt2259.html" class="second-level-link">Electronic Theft of Cash Aid</a></li> <li> <li class="unit1"><a href="/Clients/applying.html" class="second-level-link">Applying for Benefits</a></li> <li> <li class="unit1"><a href="/Clients/morePlaces.html" class="second-level-link">More Places to Use EBT</a></li> <li> <li class="unit1"><a href="/Clients/about.html" class="second-level-link">About your EBT Card</a></li> <li> <li class="unit1"><a href="/Clients/takingCare.html" class="second-level-link">Taking Care of you EBT Card</a></li> <li> <li class="unit1"><a href="/Clients/keeping.html" class="second-level-link">Keep my EBT card and Benefits Safe</a></li> <li> <li class="unit1"><a href="/Clients/access.html" class="second-level-link">Access the EBT Cardholder Website</a></li> <li> <li class="unit1"><a href="http://www.cdss.ca.gov/cdssweb/entres/forms/English/PUB486.pdf" class="second-level-link" onClick="MM_popupMsg('You are about to leave the Office of Systems Integration (OSI) website.\rYou have selected a link for a document that will redirect you to a third-party website not managed by the OSI. \rThe OSI is not responsible for the content on that site, which may or may not meet accessibility guidelines. ')">Understand the EBT Cardholder Website</a></li> <li> <li class="unit1"><a href="/Clients/publication.html" class="second-level-link">EBT Publications</a></li> <li> <li class="unit1"><a href="/Clients/whentocall.html" class="second-level-link">When to call Customer Service</a></li> <li> <li class="unit1"><a href="/Clients/scam.html" class="second-level-link">Beware of SCAMS</a></li> </ul> <!-- </div> --> </li> <li class="nav-item"> <a href="/Counties/counties.html" class="first-level-link"><span class="ca-gov-icon-institute" aria-hidden="true"></span>Counties</a> <!-- <div class="sub-nav with-image-sm-right"> --> <ul class="second-level-nav"> <li><li class="unit1"><a href="/Counties/worksite.html" class="second-level-link">EBT Worksite Web</a></li> <li> <li class="unit1"><a href="/Clients/publication.html" class="second-level-link">EBT Publications</a></li> <li> <li class="unit1"><a href="/Clients/ebt2259.html" class="second-level-link">Electronic Theft of Cash Aid</a></li> </ul> <!-- </div> --> </li> <li class="nav-item"> <a href="/Businesses/commercial.html" class="first-level-link"><span class="ca-gov-icon-building" aria-hidden="true"></span>Businesses</a> <!-- <div class="sub-nav with-image-sm-right"> --> <ul class="second-level-nav"> <li><li class="unit1"><a href="/Businesses/retail.html" class="second-level-link">Retailer and Other Businesses</a></li> <li> <li class="unit1"><a href="/Businesses/financial.html" class="second-level-link">Financial Institutions</a></li> <li> <li class="unit1"><a href="/Businesses/3rdParty.html" class="second-level-link">Third-Party Processors</a></li> <li> <li class="unit1"><a href="/Businesses/support.html" class="second-level-link">California EBT Support and Assistance</a></li> <li> <li class="unit1"><a href="/Businesses/farmersMarket.html" class="second-level-link">Farmers' Market Program</a></li> <li> <li class="unit1"><a href="/Businesses/groupHomes.html" class="second-level-link">Group Homes</a></li> <li> <li class="unit1"><a href="/Businesses/restaurant.html" class="second-level-link">Restaurant Meals Program</a></li> <li> <li class="unit1"><a href="/Businesses/poster.html" class="second-level-link">Poster for EBT Farmers' Markets</a></li> <li> <li class="unit1"><a href="/Businesses/commercialFaq.html" class="second-level-link">Commercial Frequently Asked Questions</a></li> </ul> <!-- </div> --> </li> <li class="nav-item"> <a href="/Clients/clientfaq.html" class="first-level-link"><span class="ca-gov-icon-lightbulb" aria-hidden="true"></span>Answers</a> <!-- <div class="sub-nav with-image-sm-right"> --> <!-- </div> --> </li> <li class="nav-item"> <a href="/Help.html" class="first-level-link"><span class="ca-gov-icon-chat" aria-hidden="true"></span>Help</a> <!-- <div class="sub-nav with-image-sm-right"> --> <li class="nav-item" id='nav-item-search'> <a href="javascript:;" class="first-level-link"><span class="ca-gov-icon-search" aria-hidden="true"></span>Search</a> </li> <!-- </div> --> </li> </ul> </nav> <div id="head-search" class="search-container"> <!-- Include Search --> <!-- Google Custom Search - /ssi/search.html--> <!--Uncomment if you prefer to use original google search box. (be advided that original custom search box is not meeting WCAG accessibility standards)--> <!--<script type="text/javascript"> var cx = '001779225245372747843:huikox60mou';// Step 7: Update this value with your search engine unique ID. Submit a request to the CDT Service Desk if you don't already know your unique search engine ID. var gcse = document.createElement('script'); gcse.type = 'text/javascript'; gcse.async = true; gcse.src = 'https://cse.google.com/cse.js?cx=' + cx; var s = document.getElementsByTagName('script'); s[s.length - 1].parentNode.insertBefore(gcse, s[s.length - 1]); </script> <gcse:searchbox-only resultsUrl="/serp.html" enableAutoComplete="true"></gcse:searchbox-only>--> <!--Custom Google Search ID Script can be found inside of serp.html file --> <div class="container"> <form id="Search" class="pos-rel" action="/serp.html"> <span class="sr-only" id="SearchInput">Custom Google Search</span> <input type="text" id="q" name="q" aria-labelledby="SearchInput" placeholder="Custom Search" class="height-50 border-0 p-x-sm w-100" /> <button type="submit" class="pos-abs gsc-search-button top-0 width-50 height-50 border-0 bg-transparent"><span class="ca-gov-icon-search font-size-30 color-gray" aria-hidden="true"></span><span class="sr-only">Submit</span></button> <div class="width-50 height-50 close-search-btn"><button class="close-search gsc-clear-button width-50 height-50 border-0 bg-transparent pos-rel" type="reset"><span class="sr-only">Close Search</span><span class="ca-gov-icon-close-mark" aria-hidden="true"></span></button></div> </form> </div> </div> </div> <div class="header-decoration"></div> </header> <div id="main-content" class="main-content"> <div class="section"> <main class="main-primary"> <!-- InstanceBeginEditable name="MainContent" --> <ol class="breadcrumb"> <li><a href="../index.html">Home</a></li> <li class="active">Help</li> </ol> <td id="tdContent"> <h1>Help</h1> <h2>You have reached the California Electronic Benefit Transfer (EBT) Project Office.</h2> <p><strong>Our office</strong> does not determine eligibility for benefits and does not issue benefits, and we do not have access to EBT cardholder and case information. Questions about your benefits or about a specific EBT case should be directed to your local county public assistance office. <br> <p>For county contact information, visit <a href="http://www.cdss.ca.gov/County-Offices">www.cdss.ca.gov/County-Offices</a>.<br></p> <p>Apply for EBT benefits in California at <a href="http://www.benefitscal.org/">www.benefitscal.org</a>.<br></p> For answers to most questions about California EBT, click on <a href="/Clients/clientfaq.html">FAQ</a>. For answers to general questions about EBT, email us at <a href="mailto:ebtproject@osi.ca.gov ">EBT HelpDesk</a>. Please keep in mind, we are only able to respond by email.</p> <p align="left">For policy-related questions or issues, contact the California Department of Social Services at <a href="http://www.cdss.ca.gov/Contact-Us">www.cdss.ca.gov/Contact-Us</a>.</p></td> <!-- InstanceEndEditable --> </main> </div> </div> <!-- Global Footer --> <footer id="footer" class="global-footer"> <div class="container"> <div class="row"> <div class="three-quarters"> <ul class="footer-links"> <li><a href="#skip-to-content">Back to Top</a></li> <li><a href="/use.html">Conditions of Use</a></li> <li><a href="/privacy.html">Privacy Policy</a></li> <li><a href="/accessibility.html">Accessibility</a></li> <!--<li><a href="/Library/EBT.pdf">Accessibility Certification</a></li> --> </ul> </div> <!-- <div class="quarter text-right"> <ul class="socialsharer-container"> <li><a href="https://www.flickr.com/groups/californiagovernment"><span class="ca-gov-icon-flickr" aria-hidden="true"></span><span class="sr-only">Flickr</span></a></li> <li><a href="https://www.pinterest.com/cagovernment/"><span class="ca-gov-icon-pinterest" aria-hidden="true"></span><span class="sr-only">Pinterest</span></a></li> <li><a href="https://twitter.com/cagovernment" title="Twitter Link"><span class="ca-gov-icon-twitter" aria-hidden="true"></span><span class="sr-only">Twitter</span></a></li> <li><a href="https://www.youtube.com/user/californiagovernment"><span class="ca-gov-icon-youtube" aria-hidden="true"></span><span class="sr-only">YouTube</span></a></li> </ul> </div> --> </div> </div> <!-- Copyright Statement --> <div class="copyright"> <div class="container"> Copyright &copy; <script>document.write(new Date().getFullYear())</script> State of California </div> </div> </footer> <!-- Extra Decorative Content --> <div class="decoration-last">&nbsp;</div> <!-- Load template core --> <script src="/js/cagov.core.js"></script> <script> $(document).ready(function() { // Backward compatability fix for removing wrapper on new "sections" $('.main-primary > .section').closest('div.wrapper').removeClass('wrapper'); }); </script> </body> <!-- InstanceEnd --></html>

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