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Strategic Direction Statement - Guernsey Water
<!DOCTYPE html> <html> <head> <title>Strategic Direction Statement - Guernsey Water</title> <base href="https://www.water.gg/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <meta http-equiv="Content-Script-Type" content="text/javascript" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=0" /> <meta name="generator" content="GOSS iCM - Intelligent Content Management" /> <meta name="DC.format.medium" content="html/text" /> <meta name="DC.date.created" content="2017-05-11T09:00:27+01:00" scheme="W3CDTF" /> <meta name="DC.date.issued" content="2017-05-11T08:58:03+01:00" scheme="W3CDTF" /> <meta name="DC.date.modified" content="2023-10-10T13:43:57+01:00" scheme="W3CDTF" /> <meta name="DC.date.disposal.review" content="2116-05-11T08:58:03+01:00" scheme="W3CDTF" /> <meta name="eGMS.accessibility" content="a" scheme="eGMS.WCAG20" /> <meta name="DC.title" content="Strategic Direction Statement" /> <meta name="DC.description" content="In 2021 Guernsey Water undertook a series of focus groups followed by an online customer survey to gauge customer needs and priorities. 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href="https://www.water.gg/extrasupport">Extra Support</a></li> </ul></div> </li> </ul> <section> <div id="content"> <div> <ul id="Breadcrumb"><li><span id="start">You Are In:</span></li><li class="odd"> <a href="https://www.water.gg/article/157221/About-Guernsey-Water">About Guernsey Water</a> </li><li class="even last"> <span>Strategic Direction Statement </span> </li> </ul> <h1>Strategic Direction Statement </h1> <h2>As part of our commitment to update our Business Plan, in 2021 we conducted market research with our customers to understand their priorities to help inform our business planning. This research was conducted by an independent research consultancy and consisted of a series of focus groups with customers, followed by an online survey.</h2><p>The results of this work, which can be downloaded at the bottom of this page, helped us to understand what was important to customers, which we then used to inform decision making in the selection and prioritisation of our projects and capital programme as a key part of business planning. Thank you to everyone who took part in the research for your valuable feedback and input. <span class="positionleft"><img src="./media/inline/1/0/Business_Planning.png" alt="Business Plan key themes " title="Business Plan key themes" class="positionleft noborder" style="width: 962px" /></span></p><p>Three key themes and seven top priorities were identified through the process and further customer engagement and research will be sought moving forward as future plans are developed.</p><p>Guernsey Water is grateful to all who took part in this period of customer research, if you are interested in signing up to provide feedback and input in future, you can do so here: <a href="http://water.gg/signup">Have Your Say - Guernsey Water</a></p><p>To learn more about Guernsey Water's upcoming plans, you can read our <a href="https://water.gg/CHttpHandler.ashx?id=151086&p=0">Strategic Direction Statement</a>.</p><h2><strong>The Top 7 customer priorities: </strong></h2><ul><li>Safeguarding tap water quality</li><li>Supplying drinking water that looks, smells and tastes good</li><li>Operating a business and service that are efficient and cost effective</li><li>Delivering an effective service</li><li>Protecting the environment from wastewater pollution</li><li>Minimising environmental impact with regard to waste, energy and carbon</li><li>Limiting the effects of pollution caused by Guernsey Water's operations </li></ul><p> </p><p> </p><p class="aligncentre"> </p> <div id="downloads"> <h4>Document Downloads</h4> <a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=169959&p=0"> - <span class="fiTitle">Customer Priorities Focus Group Report</span> </a><a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=151086&p=0"> - <span class="fiTitle">Strategic Direction Statement</span> </a><a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=169958&p=0"> - <span class="fiTitle">Customer Priorities Survey Report</span> </a> </div> </div> </div> </section> <div class="shareBar"><div> <span class="social-share"><span class="icon-share"></span>Share this page</span> <div class="a2a_kit a2a_kit_size_32 a2a_default_style"> <a class="a2a_dd" href="https://www.addtoany.com/share"></a> <a class="a2a_button_twitter"></a> <a class="a2a_button_facebook"></a> </div> <script async src="https://static.addtoany.com/menu/page.js"></script> </div></div> <div id="responsibilityContainer"> <section id="responsibility"> <h2>Responsibility to our customers and the environment</h2> <a href="https://www.water.gg/article/158343/View-Our-7-Outcomes">View Our 7 Outcomes</a> </section></div> <section id="footerLinks"> <div> <ul id="actions"> <li> <a href="https://www.water.gg/article/160520/Feedback">Feedback</a> </li> <li id="number"> <span> 24 Hour Contact Number <span>01481 229500</span> </span> </li> <li id="social"> <a target="_blank" href="https://twitter.com/GuernseyWater" class="icon-Twitter"></a> <a target="_blank" href="https://www.facebook.com/GuernseyWater/" class="icon-facetime"></a> </li> </ul> </div> </section> <footer> <img src="./guernseywater1/images/logo.png" id="footerLogo" alt="States of Guernsey" /> <ul> <li><a href="https://www.water.gg/fpn">Fair Processing Notice</a> </li> <li><a href="https://www.water.gg/article/158288/Accessibility">Accessibility</a> </li> <li><a href="https://www.water.gg/article/158289/Links">Links</a> </li> </ul> <p>Copyright © <script type="text/javascript">document.write(new Date().getFullYear());</script> Guernsey Water. 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