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Charges - Guernsey Water
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Your Say</a></li> <li><span class="circle"></span><a href="https://www.water.gg/about-your-bill">About Your Bill</a></li> <li><span class="circle"></span><span>Charges</span></li> <li><span class="circle"></span><a href="https://www.water.gg/the-wastewater-charge">The Wastewater Charge</a></li> <li><span class="circle"></span><a href="https://www.water.gg/forms">Forms</a></li> <li><span class="circle"></span><a href="https://www.water.gg/resources">Resources</a></li> <li><span class="circle"></span><a href="https://www.water.gg/customercharter">Customer Charter and Service Standards </a></li> <li><span class="circle"></span><a href="https://www.water.gg/extrasupport">Extra Support</a></li> </ul></div> </li> </ul> <section> <div id="content"> <div> <ul id="Breadcrumb"><li><span id="start">You Are In:</span></li><li class="odd"> <a href="https://www.water.gg/article/157219/Help--Support">Help & Support</a> </li><li class="even last"> <span>Charges</span> </li> </ul> <h1>Charges</h1> <h2><strong>Measured (Metered) Water Supplies (2024)</strong></h2><p>Metered water charges are calculated on the recorded amount of water passing through the property's meter</p><table style="width: 100%"><tbody><tr><td>Water Charge (per m3 - cubic metre - 1000 litres)</td><td>拢1.22</td></tr><tr><td>Quarterly Standing Charge - Water (15mm* meter)</td><td>拢17.37</td></tr><tr><td>Wastewater Charge (90% of water usage)</td><td>拢2.34</td></tr><tr><td>Quarterly Standing Charge - Wastewater</td><td>拢29.93</td></tr></tbody></table><p>* this is the size of a typical domestic meter</p><p>To learn more about the Wastewater Charge:</p><p class="aligncentre"><a href="https://www.water.gg/the-wastewater-charge">Wastewater Charge Information</a> </p><h2><strong>Unmeasured (Unmetered) Water Supplies (2024)</strong></h2><p>Unmeasured clean water charges are calculated using the Tax on Real Property (TRP) value of a domestic building (land, outbuildings and greenhouses are excluded from Guernsey Water's calculations).</p><table style="width: 100%"><tbody><tr><td>Water Charge (per unit of TRP)</td><td>拢0.35</td></tr><tr><td>Quarterly Standing Charge - Water</td><td>拢17.37</td></tr><tr><td>Wastewater Charge (per unit of TRP)</td><td>拢0.62</td></tr><tr><td>Quarterly Standing Charge - Wastewater</td><td>拢29.93</td></tr></tbody></table><p>Water supplies which include the following uses must be metered:</p><ul><li>Unattended garden hoses, garden sprinklers or automatic irrigation</li><li>The filling or topping up of swimming pools, spa pools or jacuzzis</li><li>Substantial building or construction works</li><li>Any commercial use</li></ul><p>It is the customer's duty to inform Guernsey Water of any use of water for the purposes listed above</p><h2><strong>Cesspit Emptying Rates (2024)</strong></h2><p>Subsidised single load rate: 拢9.09</p><p>Standard single load rate: 拢27.18</p><p>There may be times where you require an emergency collection, if, for example, your cesspit is at risk of overflowing as the result of increased water usage. Emergency collections can be arranged by calling 229500 anytime of day. An emergency collection will be collected within 4 hours of being reported. Call outs for emergency collections are charged at 拢47.00 during working hours and 拢112.00 outside of working hours (2024 rate).</p><h2><strong>Customers with no wastewater facility</strong></h2><p>Customers with no drainage connection, either direct to the sewer or via cesspit are able to apply for a wastewater exemption. Applications can be made in writing to The Customer Liaison Team, PO Box 30, Brickfield House, St Andrew, GY1 3AS. Or via email to customer.liaison@water.gg</p><h2><strong>New Water Services</strong></h2><p>New services are installed by Guernsey Water and connected onto the existing water main in the road. Once installed, this service is then connected onto the pipework on your property boundary. Pipework on your property must be laid ahead of the new service installation by yourself, or by a private contractor on your behalf. The cost of a new service is 拢1,629.00 (2024 rate).</p><h2>Additional Services (2024 rates)</h2><table><caption> </caption><tbody><tr><td><strong>Service</strong></td><td><strong>Cost</strong></td></tr><tr><td>Water: Supply mains & service information</td><td>No cost</td></tr><tr><td>Water: Supply mains & service information requiring a site visit</td><td>拢212.66</td></tr><tr><td>GPS & Surveys</td><td>拢319.00</td></tr><tr><td>Foul/Surface water: Supply connection & discharge information</td><td>No cost</td></tr><tr><td>Foul/Surface water: Supply connection & discharge information requiring a site visit</td><td>拢212.68/</td></tr><tr><td>Cesspit information (whether a property has a cesspit or not, and current emptying history)</td><td>No cost</td></tr><tr><td>Resolving meter mix-ups (in the event that the property naming/numbering is altered post-connection without written notification to Guernsey Water)</td><td>At hourly rate*</td></tr><tr><td>Water reconnection during working hours<sup>1</sup></td><td>拢55.00</td></tr><tr><td>Water reconnection outside of working hours<sup>1</sup></td><td>拢110.00</td></tr><tr><td>Flow & pressure test</td><td>拢54.39</td></tr><tr><td>High usage investigations/loss of water</td><td>< 30 minutes: No cost<br />> 30 minutes: 拢81.58</td></tr><tr><td>Advice on drainage & surface water issues & designs</td><td>At hourly rate<sup>2</sup></td></tr><tr><td>Producing previous invoices</td><td><p>< 12 months-worth: No cost</p><p>> 12 months-worth: 拢39.82</p></td></tr></tbody></table><p><sup>*</sup> 拢54.39.00 per hour</p><p><sup>1</sup> 8:30am - 4:30pm</p><p><sup>2</sup> Minimum charge of 拢108.78</p><p><strong>Please note that all requests for the above services must be made either in writing to Guernsey Water, or by email to customer.service@water.gg</strong></p> <div id="downloads"> <h4>Document Downloads</h4> <a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=174102&p=0"> - <span class="fiTitle">Guernsey Water charges</span> </a> </div> </div> </div> </section> <div class="shareBar"><div> <span class="social-share"><span class="icon-share"></span>Share this page</span> <div class="a2a_kit a2a_kit_size_32 a2a_default_style"> <a class="a2a_dd" href="https://www.addtoany.com/share"></a> <a class="a2a_button_twitter"></a> <a class="a2a_button_facebook"></a> </div> <script async src="https://static.addtoany.com/menu/page.js"></script> </div></div> <div id="responsibilityContainer"> <section id="responsibility"> <h2>Responsibility to our customers and the environment</h2> <a href="https://www.water.gg/article/158343/View-Our-7-Outcomes">View Our 7 Outcomes</a> </section></div> <section id="footerLinks"> <div> <ul id="actions"> <li> <a href="https://www.water.gg/article/160520/Feedback">Feedback</a> </li> <li id="number"> <span> 24 Hour Contact Number <span>01481 229500</span> </span> </li> <li id="social"> <a target="_blank" href="https://twitter.com/GuernseyWater" class="icon-Twitter"></a> <a target="_blank" href="https://www.facebook.com/GuernseyWater/" class="icon-facetime"></a> </li> </ul> </div> </section> <footer> <img src="./guernseywater1/images/logo.png" id="footerLogo" alt="States of Guernsey" /> <ul> <li><a href="https://www.water.gg/fpn">Fair Processing Notice</a> </li> <li><a href="https://www.water.gg/article/158288/Accessibility">Accessibility</a> </li> <li><a href="https://www.water.gg/article/158289/Links">Links</a> </li> </ul> <p>Copyright © <script type="text/javascript">document.write(new Date().getFullYear());</script> Guernsey Water. 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