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Ola Górska

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I love translating tech speak into human language and creating content that helps users make the most of our products.</p> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">My articles</h2><article class="category-list-item v--article hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.livechatinc.com/app/uploads/2022/08/AdobeStock_35002988-scaled.jpeg 2x" alt="The 6 Best Knowledge Base Software Platforms for 2025" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/the-6-best-knowledge-base-software-platforms-for-2022/" class="category-list-item__a">The 6 Best Knowledge Base Software Platforms for 2025</a></h2> <p class="u-text-p6">Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2022/08/1ED2DF54-4B64-4196-B416-D7C563E70EB8_1_201_a.jpeg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a">Ola Górska</a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">7 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Jan 2, 2025</span> </div> </div> </div> </div> </article> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/03/SuccessCR.png 2x" alt="Canned Response Examples: Best Practices for You to Copy" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">15 min read</span> | <span class="u-mx-2xs">Mar 02</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2022/08/1ED2DF54-4B64-4196-B416-D7C563E70EB8_1_201_a.jpeg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a">Ola Górska</a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/canned-response-examples/" class="u-text-black v--no-underline success-link-overlay__a">Canned Response Examples: Best Practices for You to Copy</a></h3> <p class="u-text-p7 u-mb-lg">Canned responses can be a key chat tool in creating a great customer experience. They can make your customer service team fast and precise, leaving them more time and... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x" alt="How To Choose The Best Live Chat For Support Teams (With Examples)" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Dec 21</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2022/08/1ED2DF54-4B64-4196-B416-D7C563E70EB8_1_201_a.jpeg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a">Ola Górska</a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/how-to-choose-the-best-live-chat-for-support-teams/" class="u-text-black v--no-underline success-link-overlay__a">How To Choose The Best Live Chat For Support Teams (With Examples)</a></h3> <p class="u-text-p7 u-mb-lg">As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2022/11/livechat-succes-article2.png 2x" alt="Key Live Chat Statistics to Follow in 2022" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Grow</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">6 min read</span> | <span class="u-mx-2xs">Nov 22</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2022/08/1ED2DF54-4B64-4196-B416-D7C563E70EB8_1_201_a.jpeg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a">Ola Górska</a href="/success/authors/ola-gorska/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/key-live-chat-statistics/" class="u-text-black v--no-underline success-link-overlay__a">Key Live Chat Statistics to Follow in 2022</a></h3> <p class="u-text-p7 u-mb-lg">It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div><div class="u--Mt-xs u-Mb-lg"> </div> </div></div><section class="u-Mt-xl lg:u-Mt-2xl"> <div class="o-container"> <header class="u-Mb-lg lg:u-Mb-xl"> <h2 class="u-text-p2 u-text-center u-mb-xl">Meet our <span class="u-text-mark">editorial team</span></h2> </header><div class="u--mx-lg"> <div class="u-flex u-flex-wrap u-justify-center sm:u-justify-start success-author-cards"><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/natalia-misiukiewicz/" class="success-link-overlay__a u-text-black v--no-underline">Natalia Misiukiewicz</a> </h2> <p class="u-text-p6">Content Writer</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div 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src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png 2x" alt="Olga Rogacka" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/olga-rogacka/" class="success-link-overlay__a u-text-black v--no-underline">Olga Rogacka</a> </h2> <p class="u-text-p6">Editor in Chief at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/kuba-rogalski2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/kuba-rogalski2.png 2x" alt="Kuba Rogalski" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/kuba-rogalski/" class="success-link-overlay__a u-text-black v--no-underline">Kuba Rogalski</a> </h2> <p class="u-text-p6">Content Marketing Specialist at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2022/09/image.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2022/09/image.png 2x" alt="Tomasz Ziętek" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/tomasz-zietek/" class="success-link-overlay__a u-text-black v--no-underline">Tomasz Ziętek</a> </h2> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/marcos-bravo2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/marcos-bravo2.png 2x" alt="Marcos Bravo" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/marcos-bravo/" class="success-link-overlay__a u-text-black v--no-underline">Marcos Bravo</a> </h2> <p class="u-text-p6">Video Creator, Host, and Marketing Veteran at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/david-street2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/david-street2.png 2x" alt="David Street" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/david-street/" class="success-link-overlay__a u-text-black v--no-underline">David Street</a> </h2> <p class="u-text-p6">Copywriter at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/marta-kuzma2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/marta-kuzma2.png 2x" alt="Marta Kuzma" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/marta-kuzma/" class="success-link-overlay__a u-text-black v--no-underline">Marta Kuzma</a> </h2> <p class="u-text-p6">Content Marketing Specialist at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/erik-totten2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_440,h_440,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/erik-totten2.png 2x" alt="Erik Totten" class="success-author-card__image success-featured-image"> </div> <h2 class="u-text-p5-bold u-mb-sm"> <a href="/success/authors/erik-totten/" class="success-link-overlay__a u-text-black v--no-underline">Erik Totten</a> </h2> <p class="u-text-p6">Content Specialist &amp; Editor at Success</p> </div> </div><div class="u-basis-4 u-px-lg u-flex"><div class="success-author-card success-link-overlay success-hover u-basis-12 u-rounded"> <div class="success-featured-image-holder success-author-card__image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_220,h_220,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/06/daria-zaboj2.png" 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