Marcos Bravo

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I’ve been working in marketing and sales for 20 years, and now, I have the chance to share all of my experiences and help you improve yourself and your business. I also host our weekly podcast, Incoming Chat, where I get to talk to amazing entrepreneurs and bring their stories to you.</p> <p>I was born in Chile but was lucky enough to grow up professionally traveling the world and working for amazing companies and people.</p> <p>For me, marketing starts at the very foundation of a company, and it works only when the human nature of our business is well understood. Only then you can start building up.</p> <h2>Favorite saying</h2> <p>“It’s not about what you say, it’s about how you say it”</p> <h2>Favorite band</h2> <p>The Ramones</p> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">My videos</h2> <div class="u-Mb-xl"><div class="u-Mb-md"><article class="category-list-item v--video hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/How-To-Build-And-Manage-A-Remote-Customer-Service-Team_.png 2x" alt="How To Build And Manage A Remote Customer Service Team?" class="category-list-item__image"> </picture><img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/Interviews-by-LiveChat-logo.svg" alt="Interviews by LiveChat" class="video-card__logo" width="74" height="32"> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/video/how-to-build-and-manage-a-remote-customer-service-team/" class="category-list-item__a">How To Build And Manage A Remote Customer Service Team? [Video]</a></h2> <p class="u-text-p6"> <span class="u-text-p6-bold u-text-primary u-inline-block">watch now</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">0 min watch</span> </div> <div class="c-meta__item"> <img src="/success/icons/video.svg" class="u-w-fit u-mr-xs u-ml-0" alt="Video"> <span class="u-text-p8">Interviews by LiveChat</span> </div> </div> </div> </div> </article> </div><div class="u-Mb-md"><article class="category-list-item v--video hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.34.png 2x" alt="The CEO Journey. With Matt Tarczynski" class="category-list-item__image"> </picture><img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/incoming-chat.svg" alt="Incoming Chat" class="video-card__logo" width="74" height="32"> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/video/the-ceo-journey-with-matt-tarczynski/" class="category-list-item__a">The CEO Journey. With Matt Tarczynski [Video]</a></h2> <p class="u-text-p6">In the second part of our chat, we asked Matt Tarczynski what it takes not only to build a company but to lead it, to motivate his team, and to shape the future of one of the best Polish startups, Woodpecker. A very inspiring episode for CEOs and anyone building a business. <span class="u-text-p6-bold u-text-primary u-inline-block">watch now</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">29 min watch</span> </div> <div class="c-meta__item"> <img src="/success/icons/video.svg" class="u-w-fit u-mr-xs u-ml-0" alt="Video"> <span class="u-text-p8">Incoming Chat</span> </div> </div> </div> </div> </article> </div><div class="u-Mb-md"><article class="category-list-item v--video hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.21.17.png 2x" alt="Multichannel Communication. With Matt Tarczynski." class="category-list-item__image"> </picture><img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/incoming-chat.svg" alt="Incoming Chat" class="video-card__logo" width="74" height="32"> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/video/multichannel-communication-with-matt-tarczynski/" class="category-list-item__a">Multichannel Communication. With Matt Tarczynski. [Video]</a></h2> <p class="u-text-p6">Companies today need to be where their customers are and to accomplish a seamless multichannel strategy, there are a few things to consider. Doing it right will make a big difference on your journey to become a truly customer-centric company. Another great conversation with... <span class="u-text-p6-bold u-text-primary u-inline-block">watch now</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">26 min watch</span> </div> <div class="c-meta__item"> <img src="/success/icons/video.svg" class="u-w-fit u-mr-xs u-ml-0" alt="Video"> <span class="u-text-p8">Incoming Chat</span> </div> </div> </div> </div> </article> </div><div class="u-Mb-md"><article class="category-list-item v--video hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.22.05.png 2x" alt="Women in Tech. With Anna-Paula Cederholm" class="category-list-item__image"> </picture><img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/incoming-chat.svg" alt="Incoming Chat" class="video-card__logo" width="74" height="32"> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/video/women-in-tech-with-anna-paula-cederholm/" class="category-list-item__a">Women in Tech. With Anna-Paula Cederholm [Video]</a></h2> <p class="u-text-p6">We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... <span class="u-text-p6-bold u-text-primary u-inline-block">watch now</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">29 min watch</span> </div> <div class="c-meta__item"> <img src="/success/icons/video.svg" class="u-w-fit u-mr-xs u-ml-0" alt="Video"> <span class="u-text-p8">Incoming Chat</span> </div> </div> </div> </div> </article> </div><div class="u-Mb-md"><article class="category-list-item v--video hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2021/11/Screenshot-2021-11-16-at-07.20.09.png 2x" alt="Content Distribution. With Ognjen Boskovic" class="category-list-item__image"> </picture><img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/incoming-chat.svg" alt="Incoming Chat" class="video-card__logo" width="74" height="32"> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/video/content-distribution-with-ognjen-boskovic/" class="category-list-item__a">Content Distribution. With Ognjen Boskovic [Video]</a></h2> <p class="u-text-p6">Content is one of the most important pieces of marketing. But what do you do with it? Marcos and Ognjen discuss the best practices for taking advantage of each piece, finding the right channels, and preparing a content distribution strategy that will not only make your content be... <span class="u-text-p6-bold u-text-primary u-inline-block">watch now</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">34 min watch</span> </div> <div class="c-meta__item"> <img src="/success/icons/video.svg" class="u-w-fit u-mr-xs u-ml-0" alt="Video"> <span class="u-text-p8">Incoming Chat</span> </div> </div> </div> </div> </article> </div></div><div class="u--Mt-xs u-Mb-lg"> <ul class="success-pagination"> <li class="success-pagination__item success-pagination__previous disabled"> <a href=""> <svg class="md:u-mr-sm" width="8" height="12" viewBox="0 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