Module 5 - Taking action | Consumer Protection

<!doctype html>      <html class="no-js" lang="en-GB"> <head> <base href="https://www.consumerprotection.govt.nz/"> <title>Module 5 - Taking action | Consumer Protection</title> <meta name="generator" content="Silverstripe CMS 5.2"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="viewport" id="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=10.0,initial-scale=1.0" /> <link rel="shortcut icon" href="/_resources/themes/app/dist/icons/favicon.ico?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/_resources/themes/app/dist/icons/apple-touch-icon-144-precomposed.png?m=1731270276" /> <meta name="msapplication-TileImage" content="/_resources/themes/app/dist/icons/apple-touch-icon-144-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="/_resources/themes/app/dist/icons/apple-touch-icon-114-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="/_resources/themes/app/dist/icons/apple-touch-icon-72-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" href="/_resources/themes/app/dist/icons/apple-touch-icon-57-precomposed.png?m=1731270276" /> <link rel="stylesheet" href="/_resources/themes/app/dist/css/file-icon-vivid.min.css?m=1731270276" /> <link rel="canonical" href="https://www.consumerprotection.govt.nz/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action">  <script> /*! grunt-grunticon Stylesheet Loader - v2.1.6 | https://github.com/filamentgroup/grunticon | (c) 2015 Scott Jehl, Filament Group, Inc. | MIT license. */ !function(){function e(e,n,t){"use strict";var o=window.document.createElement("link"),a=n||window.document.getElementsByTagName("script")[0],i=window.document.styleSheets;return o.rel="stylesheet",o.href=e,o.media="only x",a.parentNode.insertBefore(o,a),o.onloadcssdefined=function(e){for(var n,t=0;t<i.length;t++)i[t].href&&i[t].href===o.href&&(n=!0);n?e():setTimeout(function(){o.onloadcssdefined(e)})},o.onloadcssdefined(function(){o.media=t||"all"}),o}function n(e,n){e.onload=function(){e.onload=null,n&&n.call(e)},"isApplicationInstalled"in navigator&&"onloadcssdefined"in e&&e.onloadcssdefined(n)}!function(t){var o=function(a,i){"use strict";if(a&&3===a.length){var r=t.navigator,d=t.document,s=t.Image,c=!(!d.createElementNS||!d.createElementNS("http://www.w3.org/2000/svg","svg").createSVGRect||!d.implementation.hasFeature("http://www.w3.org/TR/SVG11/feature#Image","1.1")||t.opera&&-1===r.userAgent.indexOf("Chrome")||-1!==r.userAgent.indexOf("Series40")),l=new s;l.onerror=function(){o.method="png",o.href=a[2],e(a[2])},l.onload=function(){var t=1===l.width&&1===l.height,r=a[t&&c?0:t?1:2];t&&c?o.method="svg":t?o.method="datapng":o.method="png",o.href=r,n(e(r),i)},l.src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///ywAAAAAAQABAAACAUwAOw==",d.documentElement.className+=" grunticon"}};o.loadCSS=e,o.onloadCSS=n,t.grunticon=o}(this)}(); grunticon(["/_resources/themes/app/dist/icons/icons.data.svg.css", "/_resources/themes/app/dist/icons/icons.data.pngss')", "/_resources/themes/app/dist/icons/icons.fallback.css"], grunticon.svgLoadedCallback); </script> <noscript> <link href="/_resources/themes/app/dist/icons/icons.fallback.css?m=1731270276" rel="stylesheet" /> </noscript>   <script type="text/javascript"> window.ss_data = { nav: [{"ID":1,"MenuTitle":"Home","SubTitle":"","Summary":"","URLSegment":"home","Link":"\/","LinkingMode":"link","Children":[],"NavType":"Home","FormLink":""},{"ID":10,"MenuTitle":"General help","SubTitle":"General help","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Consumer laws","Link":"\/general-help\/consumer-laws","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Ways to buy and pay","Link":"\/general-help\/ways-to-buy-and-pay","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Guide to buying smart","Link":"\/general-help\/guide-to-buying-smart","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Common consumer issues","Link":"\/general-help\/common-consumer-issues","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"How to complain","Link":"\/general-help\/how-to-complain","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Scamwatch","Link":"\/general-help\/scamwatch","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":11,"MenuTitle":"Help by product & service","SubTitle":"Help by product & service","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":" Buying or renting a house","Link":"\/help-product-service\/buying-or-renting-a-house","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Home renovation and repair","Link":"\/help-product-service\/home-renovation-repair","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Cars","Link":"\/help-product-service\/cars","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Phone, mobile and internet","Link":"\/help-product-service\/phone-mobile-and-internet","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Borrowing money","Link":"\/help-product-service\/borrowing-money","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Managing money","Link":"\/help-product-service\/managing-money","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Electronic devices and appliances","Link":"\/help-product-service\/electronics-and-appliances","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Electricity and gas services","Link":"\/help-product-service\/electricity-gas-services","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Streaming and downloads","Link":"\/help-product-service\/streaming-and-downloads","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Health and disability service","Link":"\/help-product-service\/health-and-disability-service","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Lawyers and accountants","Link":"\/help-product-service\/lawyers-and-accountants","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Travel and events","Link":"\/help-product-service\/travel-and-events","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":13,"MenuTitle":"Business guidance","SubTitle":"Business guidance","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Complying with consumer laws","Link":"\/guidance-for-businesses\/complying-with-consumer-laws","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Customer returns and complaints","Link":"\/guidance-for-businesses\/customer-returns-and-complaints","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Solving problems with suppliers","Link":"\/guidance-for-businesses\/solving-problems-with-suppliers","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":14,"MenuTitle":"News & resources","SubTitle":"News & resources","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"All news and updates","Link":"\/news-and-media\/?tag=3","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Campaigns","Link":"\/news-and-media\/?tag=4","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Scam alerts","Link":"\/news-and-media\/?tag=1","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Research and Resources","Link":"\/research-and-resources","LinkingMode":"section","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":15,"MenuTitle":"Check your rights","SubTitle":"Check your rights","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Products","Link":"\/general-help\/consumer-rights-finder\/products","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Services","Link":"\/general-help\/consumer-rights-finder\/services","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Buying a car","Link":"\/general-help\/consumer-rights-finder\/after-buying-a-car","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Flights","Link":"\/general-help\/consumer-rights-finder\/flights","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""}], resolveItForm: { primaryCategories: '[]', secondaryCategories: '[]' }, facebookUrl: "ConsumerProtectionNZ" } </script>  <style>.async-hide { opacity: 0 !important} </style> <script>(function(a,s,y,n,c,h,i,d,e){s.className+=' '+y;h.start=1*new Date; h.end=i=function(){s.className=s.className.replace(RegExp(' ?'+y),'')}; (a[n]=a[n]||[]).hide=h;setTimeout(function(){i();h.end=null},c);h.timeout=c; })(window,document.documentElement,'async-hide','dataLayer',4000, {'GTM-PVCWN4C':true});</script>   <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-1508218-10', 'auto'); ga('require', 'GTM-PVCWN4C'); </script>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WH7SNF');</script>  <link rel="stylesheet" type="text/css" href="/_resources/themes/app/dist/app.css?m=1731270276"> <link rel="alternate" type="application/rss+xml" title="Updates to Module 5 - Taking action page" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action/changes" /> </head> <body data-spy="scroll" class="Page"> <a class="skip-link" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action#layout">Skip to content</a> <a class="skip-link" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action#CompactSearchForm_SearchForm_Search">Skip to search</a> <a class="skip-link" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action#mainNav-1">Skip to primary navigation</a> <a class="skip-link" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action#pageNav">Skip to secondary navigation</a> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-WH7SNF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="wrapper"> <div class="mobile-nav hidden-print"></div> <header class="container header"> <div class="row"> <div class="col-xs-12"> <a class="header__logo" href="https://www.consumerprotection.govt.nz" title="Consumer Protection"> <i class="icon-cp-logo hidden-print"></i> <img class="visible-print-block" src="/_resources/themes/app/dist/images/cp-logo-bw.png?m=1731270276" alt="Consumer Protection" /> </a> <a class="visible-xs visible-sm xs-text-center header__hamburger hidden-print" href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action#" aria-label="Open main menu"> <i class="icon-hamburger"></i> </a> <div class="header__search hidden-print"> <form id="site-search-form--compact" action="search/SearchForm" method="GET" enctype="application/x-www-form-urlencoded" role="search" class="form form--compact-search"> <fieldset> <legend class="sr-only">Search</legend> <label for="CompactSearchForm_SearchForm_Search" class="hidden">Search</label> <div class="form__field form__field--text"> <input id="CompactSearchForm_SearchForm_Search" type="text" name="Search" value="" title="Enter search terms" /> </div> </fieldset> <button type="submit" class="header__search-submit-button" aria-label="Search"> <i class="icon-search-teal"></i> </button> </form> </div> </div> </div> </header> <nav class="nav nav--main hidden-print"> <div class="container"> <div class="row"> <div class="col-md-12"> <ul class="nav__items"></ul> </div> <div class="col-md-12"> <div class="nav__mega-menu"></div> </div> </div> </div> </nav> <div class="page-header"> <div class="container"> <div class="row"> <div class="col-lg-12 hidden-print"> <a class="email-share-link page-header__icon" href="/email-share/index/569" aria-label="Share via email" > <i class="icon-email"></i> </a> <span class="page-header__icon"> <i class="icon-print"></i> </span> <ol class="breadcrumbs"> <li class="breadcrumb"> <a class="breadcrumb__link" href="https://www.consumerprotection.govt.nz">Home</a> <span class="breadcrumb__divider">&rsaquo;</span> </li> <li class="breadcrumb"> <a class="breadcrumb__link" href="/research-and-resources">Research and Resources</a> <span class="breadcrumb__divider">&rsaquo;</span> </li> <li class="breadcrumb"> <a class="breadcrumb__link" href="/research-and-resources/school-resources">School resources</a> <span class="breadcrumb__divider">&rsaquo;</span> </li> <li class="breadcrumb"> <a class="breadcrumb__link" href="/research-and-resources/school-resources/year-4-6-school-resources">Year 4-6 school resources</a> <span class="breadcrumb__divider">&rsaquo;</span> </li> <li class="breadcrumb breadcrumb--active">Module 5 - Taking action</li> </ol> </div> <div class=" col-md-7 col-lg-6"> <h1 class="page-header__title">Module 5 - Taking action</h1> </div> </div> </div> </div> <div class="container layout" id="layout"> <div class="row page-content"> <div class="col-sm-12 col-md-9 col-md-push-3"> <div class="typography spacing-top spacing-bottom spacing-left"> <p class="intro">Students reflect on their learning and take action to deepen their understandings and increase community awareness of consumer rights and responsibilities. </p> <div class="jump-links-container" style="display:none;"> <h4>On this page </h4> <div class="jump-links"></div> </div> <div class="element dnadesign__elemental__models__elementcontent" id="e791"> <div class="ElementContent BaseElement DataObject content-element__content defaultcontentblock colour-white"> <p>In this module students reflect on their learning and take action to deepen their understandings and increase community awareness of consumer rights and responsibilities.</p><h2>1. So what?</h2><p>Students complete the So What? Now What? Chart to reflect on their learning and set personal goals for themselves as consumers.</p><p><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/So-what-Now-what-chart-E.pdf">So what? Now What? Chart<span class="fileExt"> [PDF, 586 KB]</span> </a></p><h2>2. Taking action</h2><p>Students consider ways they can deepen their learning and increase community awareness of consumer rights and responsibilities. The class might decide on one collective action or students could work in groups on a range of actions. This table includes some possible actions. However this phase of the unit will be most effective when it is driven by students’ interests and needs.</p><h3>Possible actions</h3><p><strong>Buy classroom toys for wet days:</strong> Students could fundraise or bring a gold-coin donation to school to purchase classroom toys and games to use on wet-weather days.</p><p><strong>Whānau day:</strong> Students could host a whānau day where they invite their families to school to share their learning about being a confident and informed consumer. Students could share information through role plays, slideshows, songs, or posters, or they could organise a series of information stations that parents and family members visit in rotation.</p><p><strong>Spread the word:</strong> Students could create a poster, pamphlet, or video to spread messages about consumer protection.</p><p><strong>Second-hand toy sale:</strong> Students could organise a school-wide, second-hand toy sale to recycle old toys and reduce waste.</p><p><strong>Newsletter tips:</strong> Students could write weekly consumer tips in the school newsletter to share their learning about being confident and informed consumers with the wider school community.</p><p><strong>Donate a toy or game:</strong> Students could fundraise to purchase toys or games for children in need. They might choose to donate the new toys and games to the local Salvation Army, children’s hospital, or women’s refuge.</p><p><strong>Social action:</strong> Students could take appropriate action against a real-life consumer problem, such as a misleading advertisement or scam.</p><h2>Appendices</h2><ul> <li><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/Consumer-Rights-and-Guarantees-A.pdf">Appendix A – Consumer rights and guarantees<span class="fileExt"> [PDF, 753 KB]</span> </a></li> <li><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/Consumer-rights-and-responsibilities-B.pdf">Appendix B – Consumer rights and responsibilities chart <span class="fileExt"> [PDF, 847 KB]</span> </a></li> <li><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/Making-a-complaint-about-faulty-goods-C.pdf">Appendix C – Making a complaint about faulty goods <span class="fileExt"> [PDF, 610 KB]</span> </a></li> <li><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/What-a-disappointment-D.pdf">Appendix D – What a disappointment!<span class="fileExt"> [PDF, 847 KB]</span> </a></li> <li><span class="fiv-viv fiv-icon-pdf fiv-size-sm"></span> <a data-ext="pdf" href="/assets/uploads/education-resources/So-what-Now-what-chart-E.pdf">Appendix E – So what? Now What? Chart<span class="fileExt"> [PDF, 586 KB]</span> </a></li> </ul> </div> </div> </div> </div> <div class="js--sticky-base--sidebar"></div> <aside class="aside--sticky js--sticky-content--sidebar col-sm-12 col-md-3 col-md-pull-9 spacing-top spacing-bottom hidden-print"> <nav id="pageNav" role="navigation" class="sidebar-nav"> <ul class="nav nav--primary"> <li class="section"> <h6 class="sidebar-nav__heading"> <a href="/research-and-resources/school-resources" class="sidebar-nav__link" title="Go to the School resources page">School resources</a> </h6> <ul class="nav nav--secondary"> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/introduction-to-school-resources" class="sidebar-nav__link ">Introduction to the Consumer Protection school resources</a> </li> <li class="sidebar-nav__item section"> <a href="/research-and-resources/school-resources/year-4-6-school-resources" class="sidebar-nav__link ">Year 4-6 school resources</a> <ul class="nav nav--tertiary"> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-4-6-school-resources/module-1-going-shopping" class="sidebar-nav__link ">Module 1 - Going shopping</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-4-6-school-resources/module-2-finding-a-good-deal" class="sidebar-nav__link ">Module 2 - Finding a good deal</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-4-6-school-resources/module-3-sorting-problems" class="sidebar-nav__link ">Module 3 - Sorting problems</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-4-6-school-resources/module-4-checking-the-ads" class="sidebar-nav__link ">Module 4 - Checking the ads</a> </li> <li class="sidebar-nav__item current"> <a href="/research-and-resources/school-resources/year-4-6-school-resources/module-5-taking-action" class="sidebar-nav__link current">Module 5 - Taking action</a> </li> </ul> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-7-8-school-resources" class="sidebar-nav__link ">Year 7-8 school resources</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-9-10-school-resources" class="sidebar-nav__link ">Year 9-10 school resources</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-11-ncea-level-1-internal-assessment-resource" class="sidebar-nav__link ">Year 11 – NCEA Level 1 Internal Assessment Resource</a> </li> <li class="sidebar-nav__item link"> <a href="/research-and-resources/school-resources/year-12-ncea-level-2-internal-assessment-resource" class="sidebar-nav__link ">Year 12 – NCEA Level 2 Internal Assessment Resource</a> </li> </ul> </li> </ul> </nav> </aside> </div> <div class="js--sticky-end"></div> <div class="row related-pages"> <div class="col-xs-12 col-md-10 col-md-offset-1 col-lg-8 col-lg-offset-2"> <h2 class="related-pages__title xs-text-center">Related pages you might find useful</h2> <ul class="page-tiles row"> <li class="page-tile page-tile--clear col-sm-6"> <h3 class="page-tile__title"> <a class="page-tile__link" href="/research-and-resources/school-resources">School resources</a> </h3> <div class="page-tile__content"> Enabling students to be informed and confident consumers. </div> </li> <li class="page-tile col-sm-6"> <h3 class="page-tile__title"> <a class="page-tile__link" href="/research-and-resources/school-resources/introduction-to-school-resources">Introduction to the Consumer Protection school resources</a> </h3> <div class="page-tile__content"> Supporting students in years 4-10 to become informed and confident consumers </div> </li> <li class="page-tile page-tile--clear col-sm-6"> <h3 class="page-tile__title"> <a class="page-tile__link" href="/research-and-resources/school-resources/year-4-6-school-resources">Year 4-6 school resources</a> </h3> <div class="page-tile__content"> Supporting students in years 4-6 to become informed and confident consumers </div> </li> <li class="page-tile col-sm-6"> <h3 class="page-tile__title"> <a class="page-tile__link" href="/research-and-resources/school-resources/year-7-8-school-resources">Year 7-8 school resources</a> </h3> <div class="page-tile__content"> Supporting students in years 7-8 to become informed and confident consumers </div> </li> </ul> </div> </div> </div> <div class="footer-search hidden-print"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-10 col-sm-push-1 col-md-8 col-md-push-2 col-lg-6 col-lg-push-3"> <h2 class="footer-search__heading">Looking for other topics?</h2> <div class="footer-search__form"> <form id="SearchForm_SearchForm_FooterSearch" action="search/SearchForm" method="GET" enctype="application/x-www-form-urlencoded" role="search" class="form form--footer-search"> <fieldset> <legend class="sr-only">Search Form</legend> <label for="FooterSearchForm_SearchForm_Search" class="hidden">Search</label> <div class="input-group"> <input type="text" name="Search" class="form-control footer-search__input" id="FooterSearchForm_SearchForm_Search" placeholder="Search this website" /> <span class="input-group-btn"> <button class="button button--primary footer-search__button" type="submit" aria-label="Search"> <i class="icon-search-white"> </i> </button> </span> </div> </fieldset> </form> </div> </div> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="row hidden-print"> <div class="col-sm-12 col-md-3 footer__block footer__block--left"> <div class="row"> <div class="col-md-12"> <h5 class="footer__heading">Main menu</h5> <a class="footer__link footer__link--js-nav" href="general-help">General help</a> <a class="footer__link footer__link--js-nav" href="help-product-service">Help by product & service</a> <a class="footer__link footer__link--js-nav" href="guidance-for-businesses">Business guidance</a> <a class="footer__link footer__link--js-nav" href="news-and-media">News & updates</a> <a class="footer__link footer__link--js-nav" href="research-and-resources">Research and Resources</a> </div> </div> </div> <div class="col-sm-12 col-md-6 footer__block footer__block--center"> <div class="row"> <div class="col-sm-12"> <div class="footer__hairline footer__hairline--sm"></div> <h5 class="footer__heading">What are you looking for?</h5> </div> <div class="col-sm-12 col-md-6"> <a class="footer__link" href="/general-help/consumer-laws/consumer-guarantees-act">Consumer Guarantees Act</a> <a class="footer__link" href="/general-help/consumer-laws/fair-trading-act">Fair Trading Act</a> <a class="footer__link" href="/general-help/common-consumer-issues/faulty-and-unsafe-products">Faulty and unsafe products</a> <a class="footer__link" href="/publications">Publications</a> <a class="footer__link" href="/research-and-resources/school-resources">School resources</a> </div> <div class="col-sm-12 col-md-6"> </div> </div> </div> <div class="col-sm-12 col-md-3 footer__block footer__block--right"> <div class="row"> <div class="col-md-12"> <div class="footer__hairline footer__hairline--sm"></div> <h5 class="footer__heading">About us</h5> <a href="https://facebook.com/ConsumerProtectionNZ" target="_blank" title="Consumer Protection on Facebook"> <i class="icon-facebook" aria-label="Consumer Protection on Facebook"></i> </a> <a href="https://www.instagram.com/consumerprotectionnz" target="_blank" title="Consumer Protection on Instagram"> <i class="icon-instagram" aria-label="Consumer Protection on Instagram"></i> </a> <a href="https://www.youtube.com/channel/UCZn66hvF4S7l_hI23ujqkAw" target="_blank" title="Consumer Protection on YouTube"> <i class="icon-youtube" aria-label="Consumer Protection on YouTube"></i> </a> <a class="footer__link" href="/contact-us">Contact Us</a> <a class="footer__link" href="/sitemap">Sitemap</a> <a class="footer__link" href="/about-us">About us</a> </div> </div> </div> </div> <div class="row footer__block footer__block--logos hidden-print"> <div class="col-sm-12 col-md-6 xs-text-center md-text-left"> <div class="footer__hairline footer__hairline--sm"></div> <a class="footer__logo footer__logo--mbie" href="http://www.mbie.govt.nz/" target="_blank" title="Ministry of Business, Innovation and Employment"> <i class="icon-mbie" aria-label="Ministry of Business, Innovation and Employment"></i> </a> </div> <div class="col-sm-12 col-md-6 xs-text-center md-text-right"> <a class="footer__logo footer__logo--nzgovt" href="https://www.govt.nz/" target="_blank" title="New Zealand Government - Te Kāwanatanga o Aotearoa"> <i class="icon-nz-govt" aria-label="New Zealand Government - Te Kāwanatanga o Aotearoa"></i> </a> </div> </div> <div class="row hidden-print"> <div class="col-md-12"> <div class="footer__hairline"></div> </div> </div> <div class="row"> <div class="col-sm-12 col-md-6 xs-text-center md-text-left hidden-print"> <a class="footer__link footer__link--utility" href="/copyright">Copyright</a> <a class="footer__link footer__link--utility" href="/disclaimer">Disclaimer</a> <a class="footer__link footer__link--utility" href="/privacy">Privacy</a> </div> <div class="col-sm-12 col-md-6"> <p class="footer__copyright xs-text-center md-text-right">Crown copyright © 2024 </p> </div> </div> </div> </footer> <script> // Smooth scroll to page anchor document.querySelectorAll('a[href^="#"]').forEach(anchor => { anchor.addEventListener('click', function (e) { e.preventDefault(); document.querySelector(this.getAttribute('href')).scrollIntoView({ behavior: 'smooth' }); }); }); </script> </div> <script type="application/javascript" src="/_resources/themes/app/dist/app.js?m=1731270276"></script> <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=2&cb=1974931304" async></script></body> </html>

CINXE.COM

Module 5 - Taking action | Consumer Protection