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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="description" content="Current system status. View active incidents or upcoming maintenances. Subscribe to receive status notifications."><meta name="author" content=""><link rel="shortcut icon" type="image/x-icon" href="//image.status.io/XqCrBnQdsIdL.ico"><link rel="icon" type="image/x-icon" href="//image.status.io/XqCrBnQdsIdL.ico"><title>Samsung Knox</title><link rel="stylesheet" href="//static.status.io/public/statuspage/css/bootstrap.min.css"><link rel="stylesheet" href="//static.status.io/public/statuspage/plugins/timeliner/screen.min.css"><link rel="stylesheet" href="//static.status.io/public/statuspage/plugins/timeliner/responsive.min.css"><link href="//static.status.io/public/statuspage/fonts/font-awesome/css/font-awesome.min.css" rel="stylesheet"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-default.css?v=3"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-100.css?v=3"><noscript><style>#statusio_metrics { display: none; } </style></noscript><noscript><style>#section_locations { display: none; } </style></noscript><style>.brand img { display: block !important; 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border: 0px solid #ffffff; } .section_border_1 { background-color: #ffffff; border: 1px solid #0a8ccd; } .status_td { color: #363434; background-color: #ffffff; } .external_service { color: #363434; } a.external_service:link { color: #363434; text-decoration: none; } a.external_service:visited { color: #363434; text-decoration: none; } #statuspage_name { color: #363434; } /* overrides */ .no_top_border { border-top-width: 0px; } </style><style>.statuspage_name { display: none; } #manage_subscription_result { background-color:#0a8ccd; } #manage_subscription_result span { padding:3px 16px; color:black; } /* Hide email tab that does nothing */ #tab_menu_email { visibility:hidden; } /* Manage and Subscribe CTA's */ #subscribe_button_email, #manage_button_email { background-color:black; color:white; } /* These two buttons are subscribe or manage switcher */ #manage_subscription_email { padding: 10px 12px; color: #217ACB; } #dont_manage_subscription_email { padding: 10px 12px; color: #217ACB; } #manage_prompt { margin-top:40px; margin-bottom:-10px; }</style><script src="//static.status.io/public/statuspage/js/ie10-viewport-bug-workaround.min.js"></script><script>var clicky_site_ids = clicky_site_ids || []; clicky_site_ids.push('100794436');</script><script async="" src="//static.getclicky.com/js"></script><div style="font-size:16px;font-weight:900;line-height:14px;text-align:center;color#000000;"> <img style="padding-bottom:30px;" id="statuspage_header_image" src="//image.status.io/r1zb2yrpF5G0.png" alt="Header Image"> <p>Current Knox version 24.09</p> </div></head><body><script src="//static.status.io/public/statuspage/js/jquery.min.js"></script><script src="//static.status.io/public/statuspage/js/bootstrap.min.js"></script><script src="//static.status.io/public/statuspage/js/Autolinker.min.js"></script><div class="container"><div class="header" id="statusio_header"><div class="row"><div class="col-md-10 col-sm-10 col-xs-12"><a class="statuspage_name" href="https://www.samsungknox.com">Samsung Knox</a></div><div class="col-md-2 col-sm-2"><ul class="nav nav-pills pull-right"><li class="active"><button class="btn btn-default make_round hidden-xs" id="subscribe_button" data-toggle="modal" data-target="#subscribeModal">SUBSCRIBE</button><button class="btn btn-default make_round visible-xs-block" id="subscribe_button" data-toggle="modal" data-target="#subscribeModal" style="margin-bottom:20px;">SUBSCRIBE</button></li></ul></div></div></div><div class="panel panel-default top_bar make_round" id="statusio_status_bar" style="background:#2cad78; border-bottom:0;"><div class="panel-body" style="vertical-align: middle;"><div class="row"><div class="col-md-8 col-sm-6 col-xs-12"><strong id="statusbar_text">All Systems Operational</strong></div><div class="col-md-4 col-sm-6 hidden-xs"></div></div></div></div><a href="/pages/58ae3780a6d56a3a53000a74"><i class="fa fa-arrow-left"><span class="back-text"> Back to current status </span></i></a><div class="page_section" id="statusio_history"><div class="panel panel-default section_border_1 make_round"><div class="panel-body"><h4 class="text-center" style="opacity: 0.9;">Status History</h4></div></div><div class="row" id="statusio_history_timeline"><div class="col-xs-12 col-sm-12 col-md-12"><div class="timelineContainer" id="timelineContainer" style="width:auto;"><div class="timelineToggle"><a class="expandAll" id="expandAll" href="#">Collapse All</a></div><br class="clear"><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>November 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6737fdfa0d0ab2058a51c9a1"><a> Slow upload times for Knox Reseller Portal and Knox Guard</a><p class="history_timeline_event_date" style="font-size:12px;">November 15, 2024 9:23PM PST</p></dt><dd class="timelineEvent" id="6737fdfa0d0ab2058a51c9a1EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_6737fdfa0d0ab2058a51c9a1"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/6737fdfa0d0ab2058a51c9a1" style="color:#FFF;">Slow upload times for Knox Reseller Portal and Knox Guard</a><span class="pull-right status_description">Degraded Performance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Degraded Performance</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Deployment Program, Knox Guard</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Reseller Portal - Americas, Knox Guard admin portal - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">November 15, 2024 6:05PM PST<br>November 16, 2024 2:05AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_6737fdfa0d0ab2058a51c9a4">[US] Knox Deployment Program customers may be experiencing slow upload times for new device uploads via API. Devices may be stuck in "in progress" status for some customers during upload and delete requests. Our Engineering Team is currently investigating the issue. </span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6737fdfa0d0ab2058a51c9a4' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">November 15, 2024 9:23PM PST<br>November 16, 2024 5:23AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_67382c5e50deef05813ea4e6">Issue has been resolved at approximately 7:45PM PST. Pending device uploads and deletions are now being processed. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_67382c5e50deef05813ea4e6' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6736fdab4c93440538fb6f04"><a> Access to Support Ticketing System is temporarily unavailable</a><p class="history_timeline_event_date" style="font-size:12px;">November 15, 2024 5:49AM PST</p></dt><dd class="timelineEvent" id="6736fdab4c93440538fb6f04EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_6736fdab4c93440538fb6f04"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/6736fdab4c93440538fb6f04" style="color:#FFF;">Access to Support Ticketing System is temporarily unavailable</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Support ticketing system</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">via developer.samsungknox.com, partner.samsungknox.com, via samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">November 14, 2024 11:52PM PST<br>November 15, 2024 7:52AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_6736fdab4c93440538fb6f07">Please be informed that ticketing system on samsungknox.com is currently experiencing technical difficulties and is temporarily unavailable. If you attempt to access your support tickets, you may receive an error message. Our engineering team is actively working on resolving this issue as soon as possible. </span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6736fdab4c93440538fb6f07' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">November 15, 2024 5:49AM PST<br>November 15, 2024 1:49PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_6737518288dc60053178fb1c">The engineering team has resolved the issue with samsungknox.com ticketing system at 8:30PM KST. You can now access those without encountering any errors.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6737518288dc60053178fb1c' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>September 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66f1ffc1a451070c6a8b46e2"><a> Upcoming system maintenance - Knox Cloud Services (US)</a><p class="history_timeline_event_date" style="font-size:12px;">September 25, 2024 6:30PM PDT</p></dt><dd class="timelineEvent" id="66f1ffc1a451070c6a8b46e2EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_66f1ffc1a451070c6a8b46e2"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/66f1ffc1a451070c6a8b46e2" style="color:#FFF;">Upcoming system maintenance - Knox Cloud Services (US)</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_66f1ffc1a451070c6a8b46ef">The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure. The update is planned for the following times: - Pacific Daylight Time (PDT): Wednesday September 25, 2024 2:30PM to Wednesday September 25, 2024 6:30PM - Greenwich Mean Time (GMT): Wednesday September 25, 2024 9:30PM to Thursday September 26, 2024 1:30AM - Korea Standard Time (KST): Thursday September 26, 2024 6:30AM to Thursday September 26, 2024 10:30AM During this system maintenance, there's no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you're unable to log into any Knox cloud service, enroll devices, or use the Knox cloud service APIs, please try again after the service maintenance has ended. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Configure admin portal - Americas, Knox Mobile Enrollment admin portal - Americas, Knox Reseller Portal - Americas, samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Americas, Knox E-FOTA admin portal - Americas, Knox MSP admin portal - Americas, Knox Asset Intelligence admin portal - Americas, Knox Guard admin portal - Americas, Samsung Care+ for Business admin portal - Americas, Knox Remote Support - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">September 25, 2024 2:30PM - September 25, 2024 6:30PM PDT<br>September 25, 2024 9:30PM - September 26, 2024 1:30AM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 25, 2024 2:30PM PDT<br>September 25, 2024 9:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66f480dae035dc7965a86507">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66f480dae035dc7965a86507' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 25, 2024 6:30PM PDT<br>September 26, 2024 1:30AM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66f4b91b50b50579e0f60286">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66f4b91b50b50579e0f60286' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_66f1ffc1a451070c6a8b46ef' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66f2000780a4e633c1aece29"><a> Upcoming system maintenance - Knox Cloud Services (EU)</a><p class="history_timeline_event_date" style="font-size:12px;">September 25, 2024 3:30PM PDT</p></dt><dd class="timelineEvent" id="66f2000780a4e633c1aece29EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_66f2000780a4e633c1aece29"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/66f2000780a4e633c1aece29" style="color:#FFF;">Upcoming system maintenance - Knox Cloud Services (EU)</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_66f2000880a4e633c1aece36">The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure. The update is planned for the following times: - Pacific Daylight Time (PDT): Wednesday September 25, 2024 10:30AM to Wednesday September 25, 2024 3:30PM - Greenwich Mean Time (GMT): Wednesday September 25, 2024 5:30PM to Wednesday September 25, 2024 10:30PM - Korea Standard Time (KST): Thursday September 26, 2024 2:30AM to Thursday September 26, 2024 7:30AM During this system maintenance, there's no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you're unable to log into any Knox cloud service, enroll devices, or use the Knox cloud service APIs, please try again after the service maintenance has ended. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa, samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Europe, Middle East, Africa, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Remote Support - Europe, Middle East, Africa</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">September 25, 2024 10:30AM - September 25, 2024 3:30PM PDT<br>September 25, 2024 5:30PM - September 25, 2024 10:30PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 25, 2024 10:30AM PDT<br>September 25, 2024 5:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66f4489a50b50579e0f6026c">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66f4489a50b50579e0f6026c' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 25, 2024 3:30PM PDT<br>September 25, 2024 10:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66f48eec1e615a7975810662">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66f48eec1e615a7975810662' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_66f2000880a4e633c1aece36' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66f212144e62706912e0d5b1"><a> Knox Remote Support app unavailable on Google Play</a><p class="history_timeline_event_date" style="font-size:12px;">September 25, 2024 1:18AM PDT</p></dt><dd class="timelineEvent" id="66f212144e62706912e0d5b1EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_66f212144e62706912e0d5b1"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/66f212144e62706912e0d5b1" style="color:#FFF;">Knox Remote Support app unavailable on Google Play</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Remote Support - Americas, Knox Remote Support - Europe, Middle East, Africa, Knox Remote Support - Asia Pacific</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 23, 2024 6:12PM PDT<br>September 24, 2024 1:12AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_66f212144e62706912e0d5b5">Customers in all regions may notice that Knox Remote Support app is not available in the Google Play Store. The app will be republished to the Google Play Store with the upcoming Knox cloud services 24.09 release on September 25th. For more information on how to install Knox Remote Support prior to the release, go to https://docs.samsungknox.com/admin/knox-remote-support/kbas/kba-1297-knox-remote-support-app-unavailable-on-google-play/.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_66f212144e62706912e0d5b5' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 25, 2024 1:18AM PDT<br>September 25, 2024 8:18AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_66f3c7727c63fe64a2877a2c">Knox Remote Support app has been republished to the Google Play Store around 1:00AM PDT. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_66f3c7727c63fe64a2877a2c' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66e10637f08f820c6efcd3e3"><a> Access to samsungknox.com is currently unavailable</a><p class="history_timeline_event_date" style="font-size:12px;">September 10, 2024 8:29PM PDT</p></dt><dd class="timelineEvent" id="66e10637f08f820c6efcd3e3EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_66e10637f08f820c6efcd3e3"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ff454a; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/66e10637f08f820c6efcd3e3" style="color:#FFF;">Access to samsungknox.com is currently unavailable</a><span class="pull-right status_description">Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Samsung Knox websites</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 10, 2024 7:53PM PDT<br>September 11, 2024 2:53AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_66e10637f08f820c6efcd3e5">Please be informed that samsungknox.com is currently experiencing technical difficulties and is temporarily unavailable. If you attempt to access the site, you may receive a '503 Service Temporarily Unavailable' error message. Our engineering team is actively working on resolving this issue as soon as possible. To access Knox cloud services, you can go directly to the Knox Admin Portal (central.samsungknox.com).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_66e10637f08f820c6efcd3e5' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">September 10, 2024 8:29PM PDT<br>September 11, 2024 3:29AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_66e10eac7c63fe64a2877273">The engineering team has resolved the issue with samsungknox.com. You can now access the site without encountering any errors.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_66e10eac7c63fe64a2877273' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>August 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66aa83ae985091176d58202a"><a> Upcoming system maintenance - support ticketing system</a><p class="history_timeline_event_date" style="font-size:12px;">August 11, 2024 5:00AM PDT</p></dt><dd class="timelineEvent" id="66aa83ae985091176d58202aEX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_66aa83ae985091176d58202a"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/66aa83ae985091176d58202a" style="color:#FFF;">Upcoming system maintenance - support ticketing system</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_66aa83ae985091176d58202d">The Samsung Knox Team would like to inform you of an upcoming system maintenance to the Knox support ticketing system. During this time period, new registrations to the Knox support ticketing system will be unavailable: - Pacific Daylight Time (PDT): Sunday August 11, 2024 12:00AM to Sunday August 11, 2024 5:00AM - Greenwich Mean Time (GMT): Sunday August 11, 2024 7:00AM to Sunday August 11, 2024 12:00PM - Korea Standard Time (KST): Sunday August 11, 2024 4:00PM to Sunday August 11, 2024 9:00PM Access to Knox cloud services including the Knox Admin Portal, and access to existing support tickets will not be impacted. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Support ticketing system</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">via developer.samsungknox.com, partner.samsungknox.com, via samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">August 11, 2024 12:00AM - August 11, 2024 5:00AM PDT<br>August 11, 2024 7:00AM - August 11, 2024 12:00PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">August 11, 2024 12:00AM PDT<br>August 11, 2024 7:00AM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66b86172d63f2c0db575dfea">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66b86172d63f2c0db575dfea' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">August 11, 2024 5:00AM PDT<br>August 11, 2024 12:00PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66b8a7c32db9853c66e4def8">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66b8a7c32db9853c66e4def8' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_66aa83ae985091176d58202d' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>July 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6690316f17fef71767abdf43"><a> Slow upload times for Knox Reseller Portal and Knox Guard</a><p class="history_timeline_event_date" style="font-size:12px;">July 11, 2024 12:49PM PDT</p></dt><dd class="timelineEvent" id="6690316f17fef71767abdf43EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_6690316f17fef71767abdf43"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#2cad78; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/6690316f17fef71767abdf43" style="color:#FFF;">Slow upload times for Knox Reseller Portal and Knox Guard</a><span class="pull-right status_description">Operational</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Operational</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Deployment Program, Knox Guard</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Reseller Portal - Americas, Knox Guard admin portal - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">July 11, 2024 12:24PM PDT<br>July 11, 2024 7:24PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_6690316f17fef71767abdf46">US Knox Deployment Program customers may be experiencing slow upload times for new device uploads via API. Devices may be stuck in "in progress" status for some customers during upload and delete requests. Our Engineering Team is currently investigating the issue. </span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6690316f17fef71767abdf46' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">July 11, 2024 12:49PM PDT<br>July 11, 2024 7:49PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_6690376380a4e633c1ae9e65">Issue has been resolved around 12:30PM PDT and pending uploads are now being processed. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6690376380a4e633c1ae9e65' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>June 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="667e6c830a4bc1178359b35e"><a> Issue with launching Remote Support through Knox Manage</a><p class="history_timeline_event_date" style="font-size:12px;">June 28, 2024 1:50AM PDT</p></dt><dd class="timelineEvent" id="667e6c830a4bc1178359b35eEX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_667e6c830a4bc1178359b35e"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/667e6c830a4bc1178359b35e" style="color:#FFF;">Issue with launching Remote Support through Knox Manage</a><span class="pull-right status_description">Degraded Performance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Degraded Performance</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox Remote Support - Americas, Knox Remote Support - Europe, Middle East, Africa, Knox Remote Support - Asia Pacific</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 28, 2024 12:55AM PDT<br>June 28, 2024 7:55AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_667e6c830a4bc1178359b365">Customers in all regions may experience a "You do not have permission to use Knox Remote Support" error while trying to use the Knox Remote Service (KRS) through Knox Manage portal. This is due to a change in the backend logic related to the v24.06 release. We noticed that after the release some customers are still seeing this error. As a workaround please login to Knox Manage as Superadmin, change affected subadmin privileges to view, and back to subadmin. This should resolve this issue. We are still looking for root cause of the issue. If your superadmin is currently unavaiaible, please create support ticket at https://samsungknox.com/ We apologize for any inconvenience caused by this disruption, and thank you for your patience.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667e6c830a4bc1178359b365' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 28, 2024 1:50AM PDT<br>June 28, 2024 8:50AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_667e7959f483b5178cf6c2c7">The issue has been resolved as of 1:30AM PDT. Users will now be able to launch KRS through the KM console successfully. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667e7959f483b5178cf6c2c7' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6679f1d337641317523986a5"><a> Upcoming system maintenance - Knox Cloud Services (US)</a><p class="history_timeline_event_date" style="font-size:12px;">June 26, 2024 6:30PM PDT</p></dt><dd class="timelineEvent" id="6679f1d337641317523986a5EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_6679f1d337641317523986a5"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/6679f1d337641317523986a5" style="color:#FFF;">Upcoming system maintenance - Knox Cloud Services (US)</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_6679f1d337641317523986b2">The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure. The update is planned for the following times: - Pacific Daylight Time (PDT): Wednesday June 26, 2024 1:30PM to Wednesday June 26, 2024 6:30PM - Greenwich Mean Time (GMT): Wednesday June 26, 2024 8:30PM to Thursday June 27, 2024 1:30AM - Korea Standard Time (KST): Wednesday June 26, 2024 5:30AM to Wednesday June 26, 2024 10:30AM During this system maintenance, there's no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you're unable to log into any Knox cloud service, enroll devices, or use the Knox cloud service APIs, please try again after the service maintenance has ended. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Configure admin portal - Americas, Knox Mobile Enrollment admin portal - Americas, Knox Reseller Portal - Americas, samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Americas, Knox E-FOTA admin portal - Americas, Knox MSP admin portal - Americas, Knox Asset Intelligence admin portal - Americas, Knox Guard admin portal - Americas, Samsung Care+ for Business admin portal - Americas, Knox Remote Support - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">June 26, 2024 1:30PM - June 26, 2024 6:30PM PDT<br>June 26, 2024 8:30PM - June 27, 2024 1:30AM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 1:30PM PDT<br>June 26, 2024 8:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_667c7a4a1e0dd5057bf5df88">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_667c7a4a1e0dd5057bf5df88' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 6:30PM PDT<br>June 27, 2024 1:30AM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_667cc09a3346d90574bec4d0">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_667cc09a3346d90574bec4d0' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_6679f1d337641317523986b2' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="667c556608daeb175fa08f49"><a> Issue with launching Remote Support through Knox Manage</a><p class="history_timeline_event_date" style="font-size:12px;">June 26, 2024 4:49PM PDT</p></dt><dd class="timelineEvent" id="667c556608daeb175fa08f49EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_667c556608daeb175fa08f49"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/667c556608daeb175fa08f49" style="color:#FFF;">Issue with launching Remote Support through Knox Manage</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox Remote Support - Americas, Knox Remote Support - Europe, Middle East, Africa, Knox Remote Support - Asia Pacific</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 10:52AM PDT<br>June 26, 2024 5:52PM UTC</strong></div><div class="col-md-8"><strong>[Identified] </strong><span class="incident_message_details" id="statusio_incident_message_667c556608daeb175fa08f50">Customers in all regions may experience a "You do not have permission to use Knox Remote Support" error while trying to use the Knox Remote Service (KRS) through Knox Manage portal. This is due to a change in the backend logic related to the v24.06 release. Our Engineering Team has found the root cause of the problem and working hard to fix the issue. As a workaround, please launch the KRS service from your Knox Admin Portal console (central.samsungknox.com). We apologize for any inconvenience caused by this disruption, and thank you for your patience.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667c556608daeb175fa08f50' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 4:49PM PDT<br>June 26, 2024 11:49PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_667ca91d9592d5175042d114">The issue has been resolved as of 4:15PM PDT. Users will now be able to launch KRS through the KM console successfully. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667ca91d9592d5175042d114' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6679f2999e39d417a2fec2f5"><a> Upcoming system maintenance - Knox Cloud Services (EU)</a><p class="history_timeline_event_date" style="font-size:12px;">June 26, 2024 3:30PM PDT</p></dt><dd class="timelineEvent" id="6679f2999e39d417a2fec2f5EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_6679f2999e39d417a2fec2f5"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/6679f2999e39d417a2fec2f5" style="color:#FFF;">Upcoming system maintenance - Knox Cloud Services (EU)</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_6679f2999e39d417a2fec304">The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure. The update is planned for the following times: - Pacific Daylight Time (PDT): Wednesday June 26, 2024 10:30AM to Wednesday June 26, 2024 3:30PM - Greenwich Mean Time (GMT): Wednesday June 26, 2024 5:30PM to Wednesday June 26, 2024 10:30PM - Korea Standard Time (KST): Wednesday June 26, 2024 2:30AM to Wednesday June 26, 2024 7:30AM During this system maintenance, there's no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you're unable to log into any Knox cloud service, enroll devices, or use the Knox cloud service APIs, please try again after the service maintenance has ended. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa, samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Remote Support - Europe, Middle East, Africa, Knox Remote Support - Asia Pacific</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">June 26, 2024 10:30AM - June 26, 2024 3:30PM PDT<br>June 26, 2024 5:30PM - June 26, 2024 10:30PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 10:30AM PDT<br>June 26, 2024 5:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_667c501a1e0dd5057bf5df73">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_667c501a1e0dd5057bf5df73' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 3:30PM PDT<br>June 26, 2024 10:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_667c966a49d13d0566bfc63b">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_667c966a49d13d0566bfc63b' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_6679f2999e39d417a2fec304' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="667c4c77d7e806179b7b3ce0"><a> Issue activating Knox licenses</a><p class="history_timeline_event_date" style="font-size:12px;">June 26, 2024 10:36AM PDT</p></dt><dd class="timelineEvent" id="667c4c77d7e806179b7b3ce0EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_667c4c77d7e806179b7b3ce0"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/667c4c77d7e806179b7b3ce0" style="color:#FFF;">Issue activating Knox licenses</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Manage admin portal - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 10:14AM PDT<br>June 26, 2024 5:14PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_667c4c77d7e806179b7b3ce2">Customers in the US region may experience a KMA_F4006 error while activating their Knox license. Our Engineering Team is currently investigating the problem. We apologize for any inconvenience caused by this disruption, and thank you for your patience.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667c4c77d7e806179b7b3ce2' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 26, 2024 10:36AM PDT<br>June 26, 2024 5:36PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_667c5186985091176d5808e3">Our Engineering Team resolved the issue at 10:30AM PDT today and will continue to monitor the situation. Users can retry their license activation to enroll into their Knox service successfully. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667c5186985091176d5808e3' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="667b0b7bfed67f17852172bf"><a> Issue activating Knox licenses</a><p class="history_timeline_event_date" style="font-size:12px;">June 25, 2024 11:43AM PDT</p></dt><dd class="timelineEvent" id="667b0b7bfed67f17852172bfEX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_667b0b7bfed67f17852172bf"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/667b0b7bfed67f17852172bf" style="color:#FFF;">Issue activating Knox licenses</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox E-FOTA, Knox Manage, Samsung Care+ for Business</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox E-FOTA admin portal - Americas, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Americas, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Americas, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 25, 2024 11:24AM PDT<br>June 25, 2024 6:24PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_667b0b7bfed67f17852172cb">Customers in both the US and EU regions may experience an error while activating their Knox licenses due to an issue where the system cannot find a valid Knox license. Our Engineering Team is currently investigating the problem. We apologize for any inconvenience caused by this disruption, and thank you for your patience.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667b0b7bfed67f17852172cb' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 25, 2024 11:43AM PDT<br>June 25, 2024 6:43PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_667b0fea9e39d417a2fec363">Our Engineering Team resolved the issue at 11:30AM PDT today. Users can retry their license activation to enroll into their Knox service successfully. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667b0fea9e39d417a2fec363' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6673e9053764131752398420"><a> KME, KC and KAI intermittent failures</a><p class="history_timeline_event_date" style="font-size:12px;">June 20, 2024 12:50PM PDT</p></dt><dd class="timelineEvent" id="6673e9053764131752398420EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_6673e9053764131752398420"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/6673e9053764131752398420" style="color:#FFF;">KME, KC and KAI intermittent failures</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Mobile Enrollment</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Americas, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Americas, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 20, 2024 1:32AM PDT<br>June 20, 2024 8:32AM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_6673e9053764131752398425">All users may experience problems when enrolling devices using KME or KC. They may expect getting network errors, not being able to reach our servers. Our engineers are currently investigating the issue.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6673e9053764131752398425' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 20, 2024 7:07AM PDT<br>June 20, 2024 2:07PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_667437ac3764131752398440">KC enrollment is currently reported as fixed. KME enrollment is still returning network error for all regions. KAI users are experiencing problems accessing the service. Our engineers are currently applying fixes and checking logs.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_667437ac3764131752398440' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 20, 2024 11:38AM PDT<br>June 20, 2024 6:38PM UTC</strong></div><div class="col-md-8"><strong>[Monitoring] </strong><span class="incident_message_details" id="statusio_incident_message_6674773cd7e806179b7b3aa5">After server improvements users are reporting that KME enrollment is now working. KC and KAI are also operational. We are currently monitoring the situation.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6674773cd7e806179b7b3aa5' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">June 20, 2024 12:50PM PDT<br>June 20, 2024 7:50PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_6674880b985091176d580530">After server improvements by our Engineering team, KME, KC and KAI are fully functional. Knox services were successfully restored. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6674880b985091176d580530' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>May 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="664251514d71965f558871a0"><a> Upcoming system maintenance - support ticketing system</a><p class="history_timeline_event_date" style="font-size:12px;">May 18, 2024 9:30AM PDT</p></dt><dd class="timelineEvent" id="664251514d71965f558871a0EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_664251514d71965f558871a0"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/664251514d71965f558871a0" style="color:#FFF;">Upcoming system maintenance - support ticketing system</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_664251514d71965f558871a3">The Samsung Knox Team would like to inform you of an upcoming system maintenance to the Knox support ticketing system. During this time period, new registrations to the Knox support ticketing system will be unavailable: - Pacific Daylight Time (PDT): Saturday May 18, 2024 8:00AM to Saturday May 18, 2024 9:30AM - Greenwich Mean Time (GMT): Saturday May 18, 2024 3:00PM to Saturday May 18, 2024 4:30PM - Korea Standard Time (KST): Sunday May 19, 2024 12:00AM to Sunday May 19, 2024 1:30AM Access to Knox cloud services including the Knox Admin Portal, and access to existing support tickets will not be impacted. If you have any questions or concerns during the maintenance window, please contact your Samsung account representative or local call center (www2.samsungknox.com/en/support/contact-centers) for assistance. Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Support ticketing system</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">via developer.samsungknox.com, partner.samsungknox.com, via samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">May 18, 2024 8:00AM - May 18, 2024 9:30AM PDT<br>May 18, 2024 3:00PM - May 18, 2024 4:30PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">May 18, 2024 8:00AM PDT<br>May 18, 2024 3:00PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_6648c27213c9b8056785c58e">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_6648c27213c9b8056785c58e' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">May 18, 2024 9:30AM PDT<br>May 18, 2024 4:30PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_6648d78b48015e05610a1f20">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_6648d78b48015e05610a1f20' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_664251514d71965f558871a3' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="663d5d4d0e94085f2e0d69a6"><a> Upcoming system maintenance - support ticketing system</a><p class="history_timeline_event_date" style="font-size:12px;">May 12, 2024 6:00AM PDT</p></dt><dd class="timelineEvent" id="663d5d4d0e94085f2e0d69a6EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_663d5d4d0e94085f2e0d69a6"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/663d5d4d0e94085f2e0d69a6" style="color:#FFF;">Upcoming system maintenance - support ticketing system</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_663d5d4d0e94085f2e0d69a9">The Samsung Knox Team would like to inform you of an upcoming system maintenance to the Knox support ticketing system. During this time period, new registrations to the Knox support ticketing system will be unavailable: - Pacific Daylight Time (PDT): Sunday May 12, 2024 2:00AM to Sunday May 12, 2024 6:00AM - Greenwich Mean Time (GMT): Sunday May 12, 2024 9:00AM to Sunday May 12, 2024 1:00PM - Korea Standard Time (KST): Sunday May 12, 2024 6:00PM to Sunday May 12, 2024 10:00PM Access to Knox cloud services including the Knox Admin Portal, and access to existing support tickets will not be impacted. If you have any questions or concerns during the maintenance window, please contact your Samsung account representative or local call center (www2.samsungknox.com/en/support/contact-centers) for assistance. Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Support ticketing system</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">via developer.samsungknox.com, partner.samsungknox.com, via samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">May 12, 2024 2:00AM - May 12, 2024 6:00AM PDT<br>May 12, 2024 9:00AM - May 12, 2024 1:00PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">May 12, 2024 2:00AM PDT<br>May 12, 2024 9:00AM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_66408512b63f425a15455806">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_66408512b63f425a15455806' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">May 12, 2024 6:00AM PDT<br>May 12, 2024 1:00PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_6640bd6833f39d5a2c9545a5">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_6640bd6833f39d5a2c9545a5' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_663d5d4d0e94085f2e0d69a9' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl></div><div class="timelineMajor"><h2 class="timelineMajorMarker"><span>April 2024</span></h2><dl class="timelineMinor"><dt class="history_timeline_event_title" id="66281e351ff9a2053575d0d1"><a> Upcoming system maintenance - support ticketing system</a><p class="history_timeline_event_date" style="font-size:12px;">April 28, 2024 8:00AM PDT</p></dt><dd class="timelineEvent" id="66281e351ff9a2053575d0d1EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row maintenance" id="statusio_maintenance_66281e351ff9a2053575d0d1"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#2586c7; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/58ae3780a6d56a3a53000a74/66281e351ff9a2053575d0d1" style="color:#FFF;">Upcoming system maintenance - support ticketing system</a><span class="pull-right status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_66281e351ff9a2053575d0d4">The Samsung Knox Team would like to inform you of an upcoming system maintenance to the Knox support ticketing system. During this time period, new registrations to the Knox support ticketing system will be unavailable: - Pacific Daylight Time (PDT): Sunday April 28, 2024 3:00AM to Sunday April 28, 2024 8:00AM - Greenwich Mean Time (GMT): Sunday April 28, 2024 10:00AM to Sunday April 28, 2024 3:00PM - Korea Standard Time (KST): Sunday April 28, 2024 7:00PM to Monday April 29, 2024 12:00AM Access to Knox cloud services including the Knox Admin Portal, and access to existing support tickets will not be impacted. If you have any questions or concerns during the maintenance window, please contact your Samsung account representative or local call center (www2.samsungknox.com/en/support/contact-centers) for assistance. Thank you, The Samsung Knox Team</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Support ticketing system</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">via developer.samsungknox.com, partner.samsungknox.com, via samsungknox.com</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule</p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">April 28, 2024 3:00AM - April 28, 2024 8:00AM PDT<br>April 28, 2024 10:00AM - April 28, 2024 3:00PM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 28, 2024 3:00AM PDT<br>April 28, 2024 10:00AM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_662e1e22cffa705a28c7451a">Scheduled maintenance is starting.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_662e1e22cffa705a28c7451a' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 28, 2024 8:00AM PDT<br>April 28, 2024 3:00PM UTC</strong></div><div class="col-md-8"><strong>[Update] </strong><span class="incident_message_details" id="statusio_maintenance_message_662e6474cffa705a28c7453d">Scheduled maintenance is complete.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_662e6474cffa705a28c7453d' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_66281e351ff9a2053575d0d4' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="6628aa69dc782c05312b6199"><a> Samsung Account login failure impacting access to Samsung Knox services</a><p class="history_timeline_event_date" style="font-size:12px;">April 24, 2024 3:30AM PDT</p></dt><dd class="timelineEvent" id="6628aa69dc782c05312b6199EX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_6628aa69dc782c05312b6199"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/6628aa69dc782c05312b6199" style="color:#FFF;">Samsung Account login failure impacting access to Samsung Knox services</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Support ticketing system, Knox Remote Support</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Americas, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Reseller Portal - Americas, Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa, samsungknox.com, via samsungknox.com, Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox E-FOTA admin portal - Americas, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox MSP admin portal - Americas, Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Americas, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Guard admin portal - Americas, Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Americas, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Remote Support - Americas, Knox Remote Support - Europe, Middle East, Africa</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 23, 2024 11:44PM PDT<br>April 24, 2024 6:44AM UTC</strong></div><div class="col-md-8"><strong>[Identified] </strong><span class="incident_message_details" id="statusio_incident_message_6628aa69dc782c05312b61b0">Users may experience intermittent issues logging into samsungknox.com website with Samsung Account login type due to Knox Portal deployment. In the meantime, please try to login to Knox Dashboard via direct link - https://central.samsungknox.com/uspcommon/dashboard .</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6628aa69dc782c05312b61b0' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 24, 2024 3:30AM PDT<br>April 24, 2024 10:30AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_6628df594e2bf8052fe8bd18">Our Engineering Team resolved the issue at 3:30AM PDT today. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_6628df594e2bf8052fe8bd18' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl><dl class="timelineMinor"><dt class="history_timeline_event_title" id="661ee739f5286d053643a41b"><a> Slow upload times for Knox Reseller Portal and Knox Guard</a><p class="history_timeline_event_date" style="font-size:12px;">April 16, 2024 2:43PM PDT</p></dt><dd class="timelineEvent" id="661ee739f5286d053643a41bEX" style="display: none;"><div class="row"><div class="col-md-12 col-sm-8"><div class="row incident" id="statusio_incident_661ee739f5286d053643a41b"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ba9c30; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/58ae3780a6d56a3a53000a74/661ee739f5286d053643a41b" style="color:#FFF;">Slow upload times for Knox Reseller Portal and Knox Guard</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Deployment Program, Knox Guard</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Knox Reseller Portal - Americas, Knox Guard admin portal - Americas</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 16, 2024 2:01PM PDT<br>April 16, 2024 9:01PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_661ee73af5286d053643a41e">US Knox Deployment Program and Knox Guard customers may be experiencing slow upload times for new device uploads. Devices may be stuck in "in progress" status for some customers during upload and delete requests. Our Engineering Team is currently investigating the issue.</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_661ee73af5286d053643a41e' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">April 16, 2024 2:43PM PDT<br>April 16, 2024 9:43PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_661ef115dc782c05312b5f1d">Engineering resolved the issue at 2:30PM PDT and pending uploads are now being processed. If you are still encountering any issues, please contact Samsung Knox Support (www2.samsungknox.com/en/support).</span></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_incident_message_661ef115dc782c05312b5f1d' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script></div></div></div></div></div></div></dd><br class="clear"></dl></div><br class="clear"></div><br><div class="pagination_bottom_block text-center"><a class="pagination_next_link" href="/pages/history/58ae3780a6d56a3a53000a74/2">Next Page</a></div><br><br><a href="/pages/58ae3780a6d56a3a53000a74"><i class="fa fa-arrow-left"><span class="back-text"> Back to current status</span></i></a></div></div></div><div class="page_section" id="statusio_menubar_bottom"><div class="panel panel-default section_border_1 make_round"><div class="panel-body text-center"><button class="btn btn-default make_round" id="subscribe_button_bottom" data-toggle="modal" data-target="#subscribeModal">SUBSCRIBE</button></div></div></div><div class="page_section" id="section_page_links"><div class="row"><div class="col-sm-9"><div id="bottom_menu"><a class="pull-left margin-right-20" href="/pages/58ae3780a6d56a3a53000a74">Status</a><strong><a class="pull-left margin-right-20" href="/pages/history/58ae3780a6d56a3a53000a74">History</a></strong></div></div><div class="col-sm-3"></div></div></div><div class="modal fade" id="subscribeModal" tabindex="-1" role="dialog" aria-labelledby="subscribeModalLabel" aria-hidden="true"><div class="modal-dialog"><div class="modal-content make_round modal-text"><div class="modal-body"><div class="row"><div class="col-md-12"><ul class="nav nav-pills" role="tablist"><li id="tab_menu_email" style="padding-top:5px;"><a title="Email" href="#tab_email" role="tab" data-toggle="tab"><span><i class="fa fa-envelope"></i></span></a></li></ul></div></div><div class="row margin-top-40"><div class="col-md-12"><div class="tab-content"> <div class="tab-pane" id="tab_email"><div class="row"><div class="col-sm-12"><h4 class="text-center" id="subscribe_email_text_content">Subscribe to receive status updates by email</h4></div></div><br><div class="row margin-top-20"><div class="col-md-3"></div><div class="col-md-6"><input class="form-control make_round" id="subscribe_email_address" type="text" placeholder="Email" name="subscribe_email_address" autofocus="autofocus"><input class="form-control" type="hidden" placeholder="Email" name="email"></div></div><div class="row" id="recaptcha_block_email"><div class="col-md-12" style="text-align:center;"></div></div><div class="row subscribe-modal-footer"><div class="row"><div class="col-md-6"><div class="pull-left" id="result_subscribe_email" style="text-align:left;"></div></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button><button class="btn btn-default make_round" id="subscribe_button_email" type="button">Subscribe</button><button class="btn btn-default make_round" id="manage_button_email" type="button" style="display:none;">Manage Subscription</button></div></div><div class="row"><div class="col-md-12" style="text-align:center;"><br><small id="manage_subscription_email" style="cursor:pointer;">Manage Existing Subscription</small><small id="dont_manage_subscription_email" style="display:none;cursor:pointer;">Create New Subscription</small></div></div></div></div></div></div></div></div></div></div></div></div><script>$(document).ready(function(){ $('#tab_email').addClass('active'); $('#tab_menu_email').addClass('active'); });</script><script>$("#subscribe_button_email").click(function (event) { event.preventDefault(); var address = $("#subscribe_email_address").val(); var email = $("#email").val(); if (false == true) { var recaptcha = grecaptcha.getResponse(RecaptchaEmail); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "58ae3780a6d56a3a53000a74", method: "email", address: address, email: email, recaptcha: recaptcha }), success: function(data){ if (false == true) { grecaptcha.reset(RecaptchaEmail); } var message_text = data.status.message; $("#result_subscribe_email").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_email").show(); setTimeout(function(){ $("#result_subscribe_email").fadeOut("slow", function () { $("#result_subscribe_email").hide(); }); }, 5000); } }); }) </script><script>$("#subscribe_button_sms").click(function (event) { event.preventDefault(); var address = $("#subscribe_sms_country_code").val() + $("#subscribe_sms_number").val(); 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$("#result_subscribe_msteams").show(); setTimeout(function(){ $("#result_subscribe_msteams").fadeOut("slow", function () { $("#result_subscribe_msteams").hide(); }); }, 5000); } }); }) </script><script>$('#subscribeModal').on('shown.bs.modal', function() { $(this).find('input:first').focus(); }); </script><script>$("#manage_subscription_email").click(function (event) { event.preventDefault(); $("#recaptcha_block_email").hide(); $("#manage_subscription_email").hide(); $("#subscribe_button_email").hide(); $("#manage_button_email").show(); $("#subscribe_email_text_content").html("Enter the email address you subscribed with"); $("#dont_manage_subscription_email").show(); }) </script><script>$("#dont_manage_subscription_email").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_email").hide(); $("#recaptcha_block_email").show(); $("#subscribe_button_email").show(); $("#manage_button_email").hide(); $("#subscribe_email_text_content").html("Subscribe to receive status updates by email"); 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}) </script><script>$("#manage_button_sms").click(function (event) { event.preventDefault(); var address = $("#subscribe_sms_country_code").val() + $("#subscribe_sms_number").val(); var sms = $("#sms").val(); $.ajax({ url: '/subscriber/sms/request_manage_link', type: "POST", data: ({ statuspage_id: "58ae3780a6d56a3a53000a74", method: "sms", address: address }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_sms").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_sms").show(); setTimeout(function(){ $("#result_subscribe_sms").fadeOut("slow", function () { $("#result_subscribe_sms").hide(); }); }, 5000); } }); }) </script><script>$(document).ready(function(){ $('[data-toggle="tooltip"]').tooltip({'placement': 'top'}); }); </script><script src="//static.status.io/public/statuspage/plugins/timeliner/timeliner.min.js"></script><script>$(document).ready(function(){ $.timeliner({ startState: 'open', expandAllText: 'Expand All', collapseAllText: 'Collapse All' }); $.timeliner({ timelineContainer: '#timelineContainer' }); $('#expandAll').addClass('expanded').html('Collapse All'); }); </script><script> document.addEventListener("DOMContentLoaded", function () { const subscribeButton = document.getElementById("subscribe_button"); if (subscribeButton) { subscribeButton.innerHTML = "Subscribe / Manage Subscription"; } if (window.location.href.indexOf("pages/subscriber/manage") != -1) { // Get the email address element, and add HTML content into parent email_h4 = document.evaluate("//h4[contains(text(),'Email Address:')]", document, null, XPathResult.FIRST_ORDERED_NODE_TYPE, null).singleNodeValue; email_parent = email_h4.parentNode; email_parent.innerHTML += "<p id='manage_prompt'>Samsung Knox services will deliver you notifications about the services you select below. Please review and check relevant services. Subscription status can be managed any time at <a href='https://status.samsungknox.com/'>status.samsungknox.com</a></p>" } }); </script></body></html>