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Tarbijavaidluste kohtuvälise lahendamise menetlused - Your Europe

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<li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency/index_et.htm">Hädaolukorrad</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_et.htm">Hädaabinumbril 112 põhinevad sõidukisisesed eCall-süsteemid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/travel/holidays/index_et.htm">Pakettreisid ja osaajalise kasutamise õigus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/timeshare/index_et.htm">Osaajalise kasutamise õigus ja pikaajalised puhkuselepingud ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/package-travel/index_et.htm">Pakettreisid ja seotud reisikorraldusteenused</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/index_et.htm">Töö ja pension<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/work-abroad/index_et.htm">Töötamine välismaal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_et.htm">Piiriülesed töötajad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_et.htm">Võrdne kohtlemine töökohal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_et.htm">Lähetatud töötajad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_et.htm">Riigitöötajana välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_et.htm">Tööload</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_et.htm">Töölepingud</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_et.htm">ELi eeskirjad maanteetranspordisektoris töötamise kohta</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_et.htm">Vastutuskindlustus teises ELi riigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_et.htm">Kutsekvalifikatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_et.htm">Mis on reguleeritud kutseala?</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_et.htm">Teenuste alalise osutamise loa taotlemine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_et.htm">Teenuste ajutise osutamise taotlemine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_et.htm">Dokumendid ja formaalsused</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_et.htm">Euroopa kutsekaart (EPC)</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_et.htm">EL ja Ühendkuningriik: kutsekvalifikatsioonid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_et.htm">Sotsiaalkindlustus ja hüvitised<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_et.htm">Sotsiaalkindlustussüsteemid ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_et.htm">Sotsiaalkindlustus välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_et.htm">Töötus välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_et.htm">Töötushüvitiste ülekandmine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_et.htm">Kui te ei leia tööd</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_et.htm">Perehüvitised</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_et.htm">Toitjakaotushüvitised ja matusetoetused</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_et.htm">Sotsiaalkindlustusõigustega seotud standardvormid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_et.htm">Välismaal pensionile jäämine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_et.htm">Täiendav pension välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_et.htm">Riiklik pension välismaal</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_et.htm">Maksud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_et.htm">Tulumaks välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_et.htm">Topeltmaksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_et.htm">Sõidukid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_et.htm">Sõiduautod<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_et.htm">Auto ostmine ja liisimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_et.htm">Auto ostu või müügiga seotud käibemaks</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_et.htm">Ametiautod</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_et.htm">Juhiluba<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_et.htm">Juhiloa vahetamine ja tunnustamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_et.htm">Juhiloa saamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_et.htm">Juhiloa uuendamine teises ELi riigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_et.htm">Kindlustus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_et.htm">Liikluskindlustuse kehtivus ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_et.htm">Liikluskindlustuskaitse välismaal</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_et.htm">Registreerimine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_et.htm">Auto registreerimine: dokumendid ja formaalsused</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_et.htm">Auto registreerimine teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_et.htm">Teises ELi riigis kohaldatavad sõidukimaksud</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_et.htm">Elamine välismaal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_et.htm">Elamisega seotud õigused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_et.htm">Majanduslikult mitteaktiivsed ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_et.htm">Tööotsijad – õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_et.htm">Pensionärid – õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_et.htm">Üliõpilased – teises ELi riigis elamise õigus</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_et.htm">Töötajate õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_et.htm">Ühendkuningriigis elamise õigus ELi kodanikele ja ELis elamise õigus Ühendkuningriigi kodanikele</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_et.htm">Naturalisatsiooni korras kodakondsuse omandamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_et.htm">Õigus elada koos perekonnaga teises liikmesriigis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_et.htm">ELi kodanikest abikaasad ja lapsed</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_et.htm">Abikaasad ja lapsed, kes ei ole ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_et.htm">Registreeritud partnerid</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_et.htm">Vanemad</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_et.htm">Muud sugulased</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_et.htm">Tööotsija pereliikmed</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_et.htm">Dokumendid ja formaalsused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_et.htm">ELi kodanikest pereliikmete riigis viibimise registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_et.htm">ELi kodanike õigus elada alaliselt teises riigis pärast viie aasta möödumist</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_et.htm">Pereliikmete, kes ei ole ELi kodanikud, õigus elada alaliselt teises riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_et.htm">Elamisload pereliikmetele, kes ei ole ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_et.htm">Elukoha registreerimine välismaal pärast esimest kolme kuud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_et.htm">Vähem kui kolm kuud kestva riigis viibimise registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_et.htm">Sünni registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_et.htm">Soolise ülemineku eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_et.htm">Maja ostmine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_et.htm">Elanikeregistrist kustutamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_et.htm">Valimised, petitsioonid ja konsultatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_et.htm">Euroopa Parlamendi valimised</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_et.htm">Valimised koduriigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_et.htm">Kohalikud valimised</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_et.htm">Petitsioonid ja konsultatsioonid</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_et.htm">Haridus ja noored<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_et.htm">Kool<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_et.htm">Partnerlussuhted välismaa koolidega</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_et.htm">Kooliminek teises ELi liikmesriigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_et.htm">Ülikool<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_et.htm">Ülikooli vastuvõtt</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_et.htm">Ülikooli õppemaks ja rahaline toetus</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_et.htm">Akadeemiliste diplomite tunnustamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_et.htm">Õppimine välismaal ja stipendiumid</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_et.htm">Õpingute ajal töötamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_et.htm">Praktika<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_et.htm">Rahaline toetus praktikantidele</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_et.htm">Vabatahtlik tegevus ELis ja mujal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_et.htm">Vabatahtlik tegevus – Kust alustada?</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_et.htm">Praktiline ettevalmistus vabatahtlikuks tegevuseks</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_et.htm">Teadustöötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_et.htm">Toetused ja töökohad teadustöötajatele</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_et.htm">Teadustöötajate maksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_et.htm">Tervishoid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_et.htm">Erakorralised tervishoiuteenused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_et.htm">Arsti juurde või haiglasse pöördumine välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_et.htm">Erakorralised tervishoiuteenused: tasumine ja kulude hüvitamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_et.htm">Tervisekindlustus ajutise välismaal viibimise korral</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_et.htm">Euroopa ravikindlustuskaart</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_et.htm">Plaaniline ravi välismaal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_et.htm">Plaanilise ravi korraldamine välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_et.htm">Kulud ja nende hüvitamine: plaaniline ravi välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_et.htm">Teabepunktid piiriüleste tervishoiuteenuste kohta</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_et.htm">Ravimite ostmine teisest ELi riigist<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_et.htm">Retsepti esitamine teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_et.htm">Retseptiravimid välismaal: kulud ja nende hüvitamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_et.htm">Ravimite ostmine internetist</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_et.htm">Ravikindlustus mõnes teises ELi riigis elades<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_et.htm">Teie ravikindlustus</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_et.htm">Kolimine hooldekodusse</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_et.htm">Ennetavad tervishoiuteenused</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_et.htm">Perekond<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_et.htm">Lapsed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_et.htm">Vanemlik vastutus</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_et.htm">Lapsendamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_et.htm">Lapserööv</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_et.htm">Elukaaslased<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_et.htm">Abielu</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_et.htm">Tsiviil- ja registreeritud partnerlus</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_et.htm">Vabaabielupaarid</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_et.htm">Abielu lahutamine ja abikaasade lahuselu</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_et.htm">Ülalpidamiskohustus – elatise maksmine pereliikmetele</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_et.htm">Rahvusvaheliste paaride varasuhted</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_et.htm">Teie avalike dokumentide tunnustamine ELis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_et.htm">Surm, repatrieerimine ja piiriülesed pärandiasjad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_et.htm">Piiriüleste pärandiasjade korraldamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_et.htm">Piiriüleste pärandiasjade planeerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_et.htm">Surm ja repatrieerimine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_et.htm">Tarbijad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_et.htm">Ostud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_et.htm">Lepinguteave</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_et.htm">Garantiid ja kauba tagastamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_et.htm">Hinnad ja maksed</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_et.htm">Kaupade kohaletoimetamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_et.htm">Teie õigused oste tehes</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_et.htm">Käibemaks</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_et.htm">Tooteohutus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_et.htm">Internet ja telekommunikatsioon<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_et.htm">Rändlus: mobiiltelefoni kasutamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_et.htm"> Veebisisuteenustele juurdepääs välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_et.htm"> Tavatelefoniteenused</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_et.htm">Interneti kasutamine ja juurdepääs sellele</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_et.htm">Andmekaitse ja netiprivaatsus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_et.htm">Finantstooted ja -teenused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_et.htm">Pangakontod ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_et.htm">Tarbijakrediit ja laenud</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_et.htm">Kindlustustooted</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_et.htm">Investeerimistooted</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_et.htm">Hüpoteeklaenud</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_et.htm">Maksed, ülekanded ja pangatšekid</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_et.htm">Teises ELi riigis tehtavad investeeringud</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_et.htm">Ebaõiglane kohtlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_et.htm">Ebaausad kaubandustavad</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_et.htm">Ebaõiglane hinnakujundus</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_et.htm">Ebaõiglased lepingutingimused</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_et.htm">Energiavarustus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_et.htm">Energiateenuste kättesaadavus ja nende kasutamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_et.htm">Lepingud ja energiatarbimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_et.htm">Kaebuste ja vaidluste lahendamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_et.htm">Tarbijavaidluste lahendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm">Tarbija võimalus lahendada vaidlus mitteametlikult</a></li> <li class="current"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_et.htm"><span>Tarbijavaidluste kohtuvälise lahendamise <span class="label-end"><span>menetlused</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_et.htm">Tarbijate ametlikud õigusmeetmed</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_et.htm">Ettevõtlus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_et.htm"> Äritegevus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_et.htm">Idufirmad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_et.htm">Äriühingu asutamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_et.htm">Programm „Erasmus noortele ettevõtjatele“</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_et.htm">Ettevõtte arendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_et.htm">Euroopa äriühingu asutamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_et.htm">Äriühingute ühinemine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_et.htm">EMASis registreerimine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_et.htm">Isikustamata andmete vaba liikumine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_et.htm">Piiriülesed investeeringud ELis</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/registration-permits-licences/index_et.htm">Registreerimine, load ja litsentsid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_et.htm">Ettevõtlus turismitööstuses</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_et.htm"> Ettevõtte digiteerimine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_et.htm"> Ettevõtte veebisaidi loomine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_et.htm"> E-müük kolmandate isikute platvormide kaudu</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_et.htm"> E-poe loomine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_et.htm"> Veebisaidi turvamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_et.htm"> E-müügi tarned ja tellimuste täitmine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_et.htm"> Internetiettevõtete klienditeenindus</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_et.htm"> Ettevõtte reklaamimine internetis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_et.htm">Intellektuaalomand<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_et.htm">Intellektuaalomandiõigused</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_et.htm">Patendid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_et.htm">Kaubamärgid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_et.htm">Autoriõigus</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_et.htm">Ärisaladused</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_et.htm">Disainilahenduse kaitse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_et.htm"> Domeenid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_et.htm">Andmebaaside kaitse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_et.htm"> Geograafilised tähised</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_et.htm">Intellektuaalomandi turustamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_et.htm">Intellektuaalomandiõiguste rikkumine</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_et.htm">ELi toetusvahendid VKEdele</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_et.htm">Maksustamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_et.htm"> Aktsiis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_et.htm">Aktsiisikaubad</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_et.htm"> Aktsiisi tasumine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_et.htm"> Käibemaks<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_et.htm">Käibemaksueeskirjad ja -määrad</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_et.htm">Käibemaksu rakendamine ja selle mahaarvamine</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_et.htm">Käibemaksuvabastused</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_et.htm">Käibemaksu tagastamine: käibemaksutagastuse veebipõhine taotlemine</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_et.htm">Piiriülene käibemaks</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_et.htm">Kuidas kontrollida käibemaksukohustuslase numbrit? (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_et.htm"> Digiteenuste käibemaks (käibemaksu väikese kontaktpunkti erikord)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_et.htm"> Ettevõtlusmaksud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_et.htm"> Äriühingu tulumaks ELis</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_et.htm"> Ema- ja tütarettevõtete maksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_et.htm">Müük ELis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_et.htm"> Riigihanked<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_et.htm">Riigihanke-eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_et.htm">Hanketeadete otsing ja pakkumuse esitamine</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_et.htm">Riigihankemenetluse läbivaatamise taotlemine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_et.htm"> Kaupade ja teenuste müük<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_et.htm">Toodete müük ELis</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_et.htm">Teenuste osutamine välismaal</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_et.htm">E-kaubandus, kaugmüük ja väljaspool äriruume toimuv müük</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_et.htm"> Pakettreisid ja seotud reisikorraldusteenused</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_et.htm"> Pakiteenused</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_et.htm"> Ettevõtetevaheline konkurents<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_et.htm">ELi konkurentsieeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_et.htm"> Konkurentsivastasest käitumisest teatamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_et.htm">Inimressursid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_et.htm">Töölepingud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_et.htm">Töölepingumuudatused</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_et.htm">Töölepingu tingimused</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_et.htm">Tähtajaline töö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_et.htm">Töötajatega konsulteerimine ja nende teavitamine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_et.htm">Osaajatöö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_et.htm">Koondamised</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_et.htm">Teismelised töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_et.htm">Renditöö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_et.htm">Kolmandatest riikidest pärit hooajatöötajad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_et.htm">Tööaeg ja puhkused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_et.htm">Tööaeg</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_et.htm">Puhkus ja paindlik töötamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_et.htm">Transpordisektori töötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_et.htm">Tsiviillennundussektori töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_et.htm">Raudteetranspordi töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_et.htm">Maanteetranspordi sõidukijuhtide tööle võtmine: sõiduaeg ja puhkeperioodid</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_et.htm">Meremehed</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_et.htm">Siseveetranspordi sektori töötajad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_et.htm">Lähetatud töötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_et.htm">Töötajate lähetamine välismaale</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_et.htm">Lähetatud sõidukijuhid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_et.htm">Sotsiaalkindlustus ja tervis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_et.htm">Sotsiaalkindlustusmaksete tasumine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_et.htm">Töötervishoid ja tööohutus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_et.htm"> Võrdne kohtlemine ja kvalifikatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_et.htm">Töötajate võrdne kohtlemine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_et.htm">Mõistlikud abinõud</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_et.htm">Kvalifikatsioonide tunnustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_et.htm">Tootenõuded<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_et.htm">Standardid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_et.htm">Standardid Euroopas</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_et.htm">Toodete nõuetele vastavus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_et.htm">Tootenõuete kindlaks tegemine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_et.htm">Vastavushindamine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_et.htm">Tehniline dokumentatsioon ja ELi vastavusdeklaratsioon</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_et.htm">Ökodisaini nõuded</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_et.htm">Vastastikuse tunnustamise deklaratsioon</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_et.htm">Märgised ja tähised<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_et.htm">CE-märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_et.htm">Energiamärgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_et.htm">Elektroonikaromude märgis (WEEE)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_et.htm"> Jalatsite märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_et.htm">Tekstiiltoote märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_et.htm">℮-märk</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_et.htm">ELi ökomärgis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_et.htm"> Kemikaalid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_et.htm">Kemikaalide registreerimine ELis (määrus REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_et.htm">Kemikaalide klassifitseerimine, märgistamine ja pakendamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_et.htm"> Ringlussevõtt ja jäätmekäitlus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_et.htm">Kohustused seoses elektroonikaromudega</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_et.htm">Toidu märgistamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_et.htm">Toidu märgistamist käsitlevad eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_et.htm">Toitumisalane teave</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_et.htm">Toidulisandite märgistamine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_et.htm">Toidu lisaained</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_et.htm">Tervise- ja toitumisalased väited</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_et.htm">Finantseerimine ja rahalised vahendid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_et.htm"> Raamatupidamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_et.htm">Väikeste ja keskmise suurusega ettevõtjate (VKEde) ning mikroettevõtjate raamatupidamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_et.htm">Maksete tegemine ja vastuvõtmine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_et.htm"> Piiriülene võlgade sissenõudmine</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_et.htm">Elektroonilised ja sularahamaksed</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_et.htm">Hilinenud maksed</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_et.htm">E-arveldamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_et.htm"> Rahastuse taotlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/et">Rahastamisvõimalused</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_et.htm">ELi rahastamisprogrammid</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_et.htm">Klientidega suhtlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_et.htm"> Tarbijalepingud ja garantiid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_et.htm">Tarbijagarantiid</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/defective-products/index_et.htm">Defektsed tooted</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-contracts/index_et.htm">Tarbijalepingud</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_et.htm"> Tarbijavaidluste lahendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_et.htm"> Vaidluste kohtuväline/veebipõhine lahendamine</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_et.htm"> Euroopa väiksemate nõuete menetlus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_et.htm"> Andmekaitse<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_et.htm"> Isikuandmete kaitse üldmääruse kohane andmekaitse</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_et.htm"> Internetiprivaatsus</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=et" target="_blank">Tugiteenused</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=et" target="_blank">Probleemist teatamine</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukraina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">ELi abi Ukrainale</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_et">Teave Ukraina sõjapõgenikele</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_et#kuidas-saate-aidata">Kuidas saate aidata?</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Teave ettevõtjatele</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_et.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Näita rohkem" title="Näita rohkem">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/citizens/index_et.htm">Kodanikud</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/index_et.htm">Tarbijad</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_et.htm">Tarbijavaidluste lahendamine</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Tarbijavaidluste kohtuvälise lahendamise menetlused</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Tarbijavaidluste kohtuvälise lahendamise menetlused</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">Sellel leheküljel</div> </nav> </aside> <div class="col"> <div id="main-article"> <p> Kui teil on <strong>probleeme seoses ostetud toote või teenusega</strong>, näiteks kui kaupleja keeldub toodet parandamast või selle eest raha tagastamast, võite proovida vaidlust lahendada kohtuväliselt, kasutades selleks <a data-linkid="e20cbf67-0d1b-4390-b80c-4744e06be322" href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_et" title="vaidluste kohtuvälise lahendamise menetlust">vaidluste kohtuvälise lahendamise menetlust</a>. </p> <p> Kui vaidlus on seotud internetis ostetud toote või teenusega, võite oma kaebuse esitada veebis <a data-linkid="24e836fe-3a03-47e0-b719-0f9e8d1f9f98" data-master-href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=EN" href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=ET">vaidluste veebipõhise lahendamise platvormi</a> vahendusel. </p> <p> Vaidluste lahendamine kohtuväliselt on tavaliselt odav ja lihtne ning aitab teil vältida kohtusse minekut. </p> <h2> Vaidluste kohtuväline lahendamine </h2> <p> Vaidluste kohtuvälise lahendamise teenuseid pakuvad sõltumatud kohtuvälised üksused, näiteks lepitajad, vahendajad, vahekohtunikud, ombudsmanid ja tarbijakaitseametid. Nad võivad aidata <strong>viia lahenduse leidmiseks kokku teid ja kauplejat</strong>. Nad saavad teha lahendusettepaneku või isegi määrata siduva lahenduse. </p> <p> Vaidluste kohtuvälise lahendamise üksused peavad järgima rangeid ELi kvaliteedikriteeriume, mis tagavad teie vaidluse lahendamise tulemuslikult, õiglaselt, sõltumatult ja läbipaistvalt. Enamik neist saavad teid aidata tasuta või väikese tasu eest. Nad saavutavad tulemuse tavaliselt 90 päeva jooksul. ELi õigusnormide kohaselt saate neid üksuseid kasutada kõikide ELis asuva kauplejaga tekkinud <strong>lepingualaste vaidluste lahendamiseks</strong>. </p> <p> Vaidluste kohtuvälise lahendamise menetlust saab kasutada <strong>kõikides turusektorites</strong> (nt transport, pangandus, telekommunikatsioon, energia, elektroonikaseadmed, majapidamismasinad, autorent, keemiline puhastus jne). </p> <p> Leidke vaidluste kohtuvälise lahendamise üksus <a href="https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2&amp;lng=ET" data-linkid="16138a75-afb5-41dc-a18c-d44519144d30">oma <span class="label-end"><span>riigis</span><svg focusable="false" aria-label="Ava välislingina"> <title>Ava välislingina</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a> . </p> <div class="example"> <h4> Näide </h4> <h5> Vaidluste kohtuvälise lahendamise üksused saavad teid aidata </h5> <p> Leedust pärit Arvidas sai oma internetiühenduse pakkujalt arve, mille summa oli lepingus märgitust suurem. </p> <p> Olles tulutult proovinud kauplejaga probleemi lahendada, pöördus Arvidas asjaomase vaidluste kohtuvälise lahendamise üksuse poole Leedus. See üksus aitas Arvidasel probleemi lahendada talle kõige vähem ebameeldivusi tekitaval viisil. </p> </div> <h2> Vaidluste veebipõhine lahendamine </h2> <p> Kui teil on <strong>internetis ostetud kaupade või teenuste</strong> üle vaidlus ELis asuva kauplejaga, võite kasutada ELi <a data-linkid="24e836fe-3a03-47e0-b719-0f9e8d1f9f98" data-master-href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=EN" href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=ET">vaidluste internetipõhise lahendamise platvormi</a>. See interaktiivne platvorm on tõlgitud kõikidesse ELi keeltesse ning selle kasutamine on tasuta. </p> <p> Kui esitate kaebuse vaidluste internetipõhise lahendamise platvormi vahendusel, peate kauplejaga kokku leppima, milline kohtuvälise lahendamise üksus hakkab teie vaidlust käsitlema. <strong>Igal üksusel on oma eeskirjad ning menetlused</strong>, mis võivad mõnikord olla tasulised. Kuid olge mureta, sest saate oma <a href="https://ec.europa.eu/consumers/odr/main/?event=main.help.new&amp;lng=ET#inline-nav-3" data-linkid="607fa9aa-8b22-41b3-bab5-cc3c66ce9357">riigi <span class="label-end"><span>kontaktpunktilt</span><svg focusable="false" aria-label="Ava välislingina"> <title>Ava välislingina</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a> menetluse igas etapis abi ja teavet küsida. </p> <div class="example"> <h4> Näide </h4> <h5> Püüdke leida oma kaebusele lahendus veebipõhise menetluse vahendusel </h5> <p> Tšehhist pärit Michaela ostis Saksamaal asuva netikaupleja veebisaidilt uue nutitelefoni. Talle saadeti telefon, mis ei vastanud tellimusele, kuid ta ei suutnud kauplejaga probleemi lahendada. Seepärast esitas ta kaebuse ELi <a data-linkid="24e836fe-3a03-47e0-b719-0f9e8d1f9f98" data-master-href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=EN" href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&amp;lng=ET">vaidluste internetipõhise lahendamise platvormi</a> kaudu. </p> <p> Michaela ja kaupleja nõusolekul käsitles juhtumit sobiv vaidluste kohtuvälise lahendamise üksus ning Michaela sai lõpuks soovitud nutitelefoni. Lahendus leiti lihtsalt ja odavalt ning kogu menetlus toimus elektrooniliselt. </p> </div> </div> <div class="article-related eu-legislation"> <h2>ELi õigusaktid</h2> <ul> <li><a href="https://eur-lex.europa.eu/legal-content/ET/TXT/?uri=CELEX:32013L0011" data-linkid="97d71721-4901-4178-890a-c3246a2fa67c" title="ELi direktiiv tarbijavaidluste kohtuvälise lahendamise kohta">ELi direktiiv tarbijavaidluste kohtuvälise lahendamise <span class="label-end"><span>kohta</span><svg focusable="false" aria-label="Ava välislingina"> <title>Ava välislingina</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> </ul> </div> <!--ETALOFF--> <div class="article-related"> <h2>Vajate nõuandeteenistuse abi?</h2> <p>Võtke ühendust spetsiaalse nõuandeteenistusega</p><button id="advice-button" class="standard arrow toggle">Saage abi ja nõuandeid<span><svg focusable="false" aria-hidden="true"> <use 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Kui soovite anda meile üksikasjalikumat teavet, täitke palun see <a href="https://foq.youreurope.europa.eu/info-service-ft/survey-long?lang=et" target="_blank">küsitlus</a>. Selleks kulub vaid paar minutit.</p> <p class="error">Tehniliste probleemide tõttu ei olnud võimalik tagasisidet saata. Palun proovige hiljem uuesti.</p> <div> <fieldset> <legend class="required">Kas leidsite otsitava teabe?<span>&nbsp;*</span></legend> <div class="form-radio-container"><input type="radio" name="found-topic" id="found-yes" value="Yes" required="true"><label for="found-yes">Jah</label></div> <div class="form-radio-container"><input type="radio" name="found-topic" id="found-no" value="No" required="true"><label for="found-no">Ei</label></div> <div class="form-radio-container"><input type="radio" name="found-topic" id="found-partly" value="Partly" required="true"><label for="found-partly">Osaliselt</label></div> </fieldset> <fieldset> <legend class="required">Hinnake osutatud teenust<span>&nbsp;*</span><span class="rating-info">1 = väga halb, 5 = suurepärane</span></legend> <div class="form-rating-container"><input type="radio" name="rating" id="rating-5" value="5" required="true"><label for="rating-5" title="Suurepärane" aria-label="Suurepärane"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-outline"></use></svg></label><input type="radio" name="rating" id="rating-4" value="4" required="true"><label for="rating-4" title="Hea" aria-label="Hea"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-outline"></use></svg></label><input type="radio" name="rating" id="rating-3" value="3" required="true"><label for="rating-3" title="Rahuldav" aria-label="Rahuldav"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-outline"></use></svg></label><input type="radio" name="rating" id="rating-2" value="2" required="true"><label for="rating-2" title="Halb" aria-label="Halb"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-outline"></use></svg></label><input type="radio" name="rating" id="rating-1" value="1" required="true"><label for="rating-1" title="Väga halb" aria-label="Väga halb"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-filled"></use></svg><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#star-outline"></use></svg></label></div> </fieldset><label for="name" class="required important">Nimetus<span>&nbsp;*</span></label><input type="text" id="name" name="name" tabindex="-1"><label for="looking-topic" class="required">Mida te otsisite?<span>&nbsp;*</span></label><input type="text" id="looking-topic" name="looking-topic" maxlength="100" required="true"><label for="suggestions">Aidake meil veebisaiti täiustada</label><textarea id="suggestions" cols="60" rows="8" maxlength="800" required="true"></textarea><p id="suggestions-chars"><span>800</span> tähemärki jäänud</p> <div class="warning"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Hoiatus</h4> <p>Teie tagasiside aitab meil tuvastada korduvaid probleeme ja püüda neid lahendada, kuid te ei saa individuaalset vastust. Ärge esitage siin vormis isikuandmeid.</p> </div> </div><button type="submit" disabled="true" class="standard">Saada</button><p class="mandatory-info"><span>*&nbsp;</span>Kohustuslik väli</p> </div> </form> </div> </section> <div id="ye-harmonised-footer" class="container"> <div class="ye_item"> <div class="ye_heading" id="ye-footer-site-link"><a href="https://europa.eu/youreurope/index_et.htm" lang="en">Your Europe</a></div> <div>Seda veebisaiti haldab siseturu, tööstuse, ettevõtluse ja VKEde peadirektoraat ning see on Euroopa Liidu ametlik veebisait</div> </div> <ul aria-labelledby="ye-footer-site-link"> <li class="ye_item" id="ye-follow-links"> <div class="ye_heading" id="ye-follow-links_title">Jälgi meid</div> <ul aria-labelledby="ye-follow-links_title"> <li><a href="https://www.facebook.com/YourEurope" target="_blank" title="Your Europe – jälgige Facebookis"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#facebook"></use></svg><span>Facebook</span></a></li> <li><a href="https://www.instagram.com/youreurope/" target="_blank" title="Your Europe – jälgige Instagramis"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#instagram"></use></svg><span>Instagram</span></a></li> <li><a href="https://www.linkedin.com/showcase/your-europe-business-showcase/" target="_blank" title="Your Europe – jälgige LinkedInis"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#linkedin"></use></svg><span>LinkedIn</span></a></li> <li><a href="https://x.com/YourEurope" target="_blank" title="Your Europe – jälgige X-is"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#twitter"></use></svg><span>X (Twitter)</span></a></li> <li><a href="https://youtube.com/playlist?list=PLmwl0nkG0dPEiXfn6SnoJF0adU3Ccn4QD" target="_blank" title="Your Europe – jälgige YouTube’is"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#youtube"></use></svg><span>YouTube</span></a></li> </ul> </li> <li class="ye_item" id="ye-tools-links"> <div id="ye-tools-links_title" class="ye_heading">Selle saidi kohta</div> <ul aria-labelledby="ye-tools-links_title"> <li><a href="https://europa.eu/youreurope/about/index_et.htm">Mis on Your Europe?</a></li> <li><a href="https://europa.eu/youreurope/contact/index_et.htm">Kontakt</a></li> <li style="display:none;"><button class="link" type="button" value="print">Trükiversioon</button></li> <li style="display:none;"><button class="link" type="button" value="feedback">Teata probleemist</button></li> </ul> </li> </ul> </div> <div id="eu-corporate-footer" class="container"> <div class="ye_item"> <div id="ye-footer-eclogo"><img class="eu-full-logo" src="/youreurope/citizens/images/ecl/eu-logo/eu-logo-et-full.svg" alt="Euroopa Liidu lipp" title="Euroopa Liit"><img class="eu-short-logo" src="/youreurope/citizens/images/ecl/eu-logo/eu-logo-et-short.svg" alt="Euroopa Liidu lipp" title="Euroopa Liit"></div> <div>Rohkem teavet leiate veebisaidilt <a aria-label="Avaleht - 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