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'/startupguide/' : '/digitalguide/'; let salesChannelControllerReferrer = document.referrer || ''; let salesChannelController = {}; salesChannelController.origin = salesChannelControllerOrigin === 'AT' ? 'DE' : salesChannelControllerOrigin; salesChannelController.path = salesChannelControllerPath; salesChannelController.cookies = {}; salesChannelController.requestParameter = {}; salesChannelController.referer = salesChannelControllerReferrer; salesChannelController.requestParameter = getParams(); salesChannelController.cookies = listCookies(); console.info('fetch SCC'); return fetch(url, { cache: 'no-store', method: 'POST', mode: 'cors', headers: { 'Accept': 'application/json', 'Content-Type': 'application/json' }, body: JSON.stringify(salesChannelController) }) .then((response) => { console.info('fetch SCC done'); return response.json(); }) .then((data) => { setSalesChannelController(salesChannelControllerIdentifier, data); return data; }) .catch((error) => { console.info('missing data from salesChannelController'); throw error; }); } } let setSalesChannelController = function(salesChannelControllerIdentifier, data) { sessionStorage.setItem(salesChannelControllerIdentifier, JSON.stringify(data)); } let processSalesChannelController = function(config) { let sCCId = config.salesChannelControllerIdentifier || salesChannelControllerIdentifier; try { if (sCCId && config.url) { setSalesChannelController(sCCId, getSalesChannelController(sCCId, config.url)); } } catch (e) { console.error(e, 'we have a problem with the sales channel controller ' + sCCId) } let salesChannelControllerDataString = sessionStorage.getItem(sCCId) || ''; if (salesChannelControllerDataString) { let salesChannelControllerData = JSON.parse(salesChannelControllerDataString); // @Todo: After successful testing, remove comment from following line // processActionsAndUpdateDl(salesChannelControllerData, guidesDataLayerName); } } function processActionsAndUpdateDl (data, dlName) { if (typeof data.actions !== 'undefined' && data.actions.length >= 1 && window[dlName] !== 'undefined') { for (var i = 0; i <= data.actions.length; i++) { if (typeof data.actions[i] !== 'undefined' && data.actions[i].hasOwnProperty('action') && data.actions[i].hasOwnProperty('actionAttributes')) { if (data.actions[i].action === 'ADD_COOKIE') { if (data.actions[i].actionAttributes['cookie.name'] && data.actions[i].actionAttributes['cookie.value'] && data.actions[i].actionAttributes['cookie.lifetime']) { setCookie( data.actions[i].actionAttributes['cookie.name'], data.actions[i].actionAttributes['cookie.value'], data.actions[i].actionAttributes['cookie.lifetime'], data ); } } if (data.actions[i].action === 'ADD_ACTIONCODE') { if (data.actions[i].actionAttributes['actioncode.code']) { window[dlName].eVar23 = window[dlName].eVar23 || data.actions[i].actionAttributes['actioncode.code']; window[dlName].eVar74 = window[dlName].eVar23; } } if (data.actions[i].action === 'ADD_MEDIUMCODE') { if (data.actions[i].actionAttributes['mediumcode.code']) { window[dlName].eVar22 = data.actions[i].actionAttributes['mediumcode.code'] || window[dlName].eVar22; window[dlName].eVar24 = window[dlName].eVar24 || data.actions[i].actionAttributes['mediumcode.code']; } } if (data.actions[i].action === 'ADD_TRACKINGCODE_COMP') { var itcChannel = ''; var itcProduct = ''; var itcCampaign = ''; if (data.actions[i].actionAttributes.channelcode) { window[dlName].eVar97 = window[dlName].eVar97 || data.actions[i].actionAttributes.channelcode; itcChannel = window[dlName].eVar97; } if (data.actions[i].actionAttributes.productcode) { window[dlName].eVar98 = window[dlName].eVar98 || data.actions[i].actionAttributes.productcode; itcProduct = window[dlName].eVar98; } if (data.actions[i].actionAttributes.campaigncode) { window[dlName].eVar99 = window[dlName].eVar99 || data.actions[i].actionAttributes.campaigncode; itcCampaign = window[dlName].eVar99; } } } } } } window.processSalesChannelController = processSalesChannelController; window.promisedConsentScriptsBefore.push({ scriptOrFunction: 'processSalesChannelController', data: { salesChannelControllerIdentifier: 'salesChannelGuidesPreview', url: 'https://www.ionos.com/shop-api/api/v1/saleschannel' } }); let jentisFn = function () { const jentisConfig = new Map([ ['de', {endpoint: 'https://6zqtim.ionos.de', project: 'ionos_de', jsFile: 'aljmf5.js'}], ['uk', {endpoint: 'https://xxwre7.ionos.co.uk', project: 'ionos_co_uk', jsFile: 'akbbdz.js'}], ['us', {endpoint: 'https://54ft7i.ionos.com', project: 'ionos_com', jsFile: '48gpcp.js'}], ['ca', {endpoint: 'https://nsupig.ionos.ca', project: 'ionos_ca', jsFile: 'j05pa0.js'}], ['fr', {endpoint: 'https://948si5.ionos.fr', project: 'ionos_fr', jsFile: 'b44g5k.js'}], ['es', {endpoint: 'https://v0v7kq.ionos.es', project: 'ionos_es', jsFile: 'bp6upp.js'}], ['it', {endpoint: 'https://kt8986.ionos.it', project: 'ionos_it', jsFile: 'td7zu1.js'}], ['mx', {endpoint: 'https://e5xnsj.ionos.mx', project: 'ionos_mx', jsFile: 'tvjenp.js'}], ['at', {endpoint: 'https://6kudki.ionos.at', project: 'ionos_at', jsFile: '9t1jfx.js'}], ]); let country = window.guidesDataLayer.market.toLowerCase(); const jentisRuntimeConfig = jentisConfig.has(country) ? jentisConfig.get(country) : null; if (jentisRuntimeConfig === null) { throw new Error('Jentis runtime configuration not available!'); } (function (sCDN, sCDNProject, sCDNWorkspace, sCDNVers) { if ( window.localStorage !== null && typeof window.localStorage === "object" && typeof window.localStorage.getItem === "function" && window.sessionStorage !== null && typeof window.sessionStorage === "object" && typeof window.sessionStorage.getItem === "function" ) { sCDNVers = window.sessionStorage.getItem("jts_preview_version") || window.localStorage.getItem("jts_preview_version") || sCDNVers; } window.jentis = window.jentis || {}; window.jentis.config = window.jentis.config || {}; window.jentis.config.frontend = window.jentis.config.frontend || {}; window.jentis.config.frontend.cdnhost = sCDN + "/get/" + sCDNWorkspace + "/web/" + sCDNVers + "/"; window.jentis.config.frontend.vers = sCDNVers; window.jentis.config.frontend.env = sCDNWorkspace; window.jentis.config.frontend.project = sCDNProject; window._jts = window._jts || []; var f = document.getElementsByTagName("script")[0]; var j = document.createElement("script"); j.async = true; j.src = window.jentis.config.frontend.cdnhost + jentisRuntimeConfig.jsFile; f.parentNode.insertBefore(j, f); })(jentisRuntimeConfig.endpoint, jentisRuntimeConfig.project, "live", "_"); window?.ionos?.datalayer?.initConsent(); } const jentisPageView = function () { const dataLayerNs = window.ionos.datalayer.pageview; dataLayerNs.applicationName = window.guidesDataLayer.shopname; dataLayerNs.subShopname = null; dataLayerNs.page = window.guidesDataLayer.prop1; dataLayerNs.productArea = window.guidesDataLayer.eVar1; dataLayerNs.section = window.guidesDataLayer.eVar6; dataLayerNs.hashedIp = null; dataLayerNs.loginStatus = null; dataLayerNs.hashedCustomerId = null; window.dataLayerNs = dataLayerNs; sendData = () => { window?.ionos?.datalayer?.initConsent(); window?.ionos?.datalayer?.pageview?.sendData(); }; window.privacyConsent.invoke( sendData, window.PrivacyConsentEnum.STATISTICS, window.privacyConsent, true, ); window.privacyConsent.initialize(); window?.ionos?.datalayer?.initConsent(); } window.jentisFn = jentisFn; window.jentisPageView = jentisPageView; window.promisedConsentScriptsBefore.push({scriptOrFunction: 'jentisFn'}); window.promisedConsentScriptsAfter.push({scriptOrFunction: 'https://var.uicdn.net/shopsshort/ionos-datalayer/datalayer.min.js'}); window.promisedConsentScriptsAfter.push({scriptOrFunction: 'jentisPageView'}); let hubspot = function () { let hubspotFn = function () { var n = document.createElement("script"); n.setAttribute("id", 'hs-script-loader'); n.async = true; n.defer = true; n.setAttribute("src", 'https://js-eu1.hs-scripts.com/8230984.js'); window.document.head.appendChild(n); }; window.privacyConsent.invoke( hubspotFn, PrivacyConsentEnum.STATISTICS, window.privacyConsent, true ); window.privacyConsent.initialize(); } window.hubspot = hubspot; window.promisedConsentScriptsAfter.push({scriptOrFunction: 'hubspot'}); function consentRelatedScriptsInsertAfter(newNode, existingNode) { existingNode.parentNode.insertBefore(newNode, existingNode.nextSibling); } let consentRelatedScripts = function() { var consentRelatedScriptsFn = document.querySelectorAll('script[type="text/plain"][data-consent]'); console.info(consentRelatedScriptsFn); var consentedFunctions = []; consentRelatedScriptsFn.forEach(function (item) { var consentCategoryFromDataSet = item.dataset.consent || ''; if (consentCategoryFromDataSet !== '') { var consentCategory = consentCategoryFromDataSet.toUpperCase(); if (!(consentCategory in consentedFunctions)) { consentedFunctions[consentCategory] = []; } consentedFunctions[consentCategory].push(item); } }) var activateConsentRelatedScripts = []; for (var consentCategory in consentedFunctions) { activateConsentRelatedScripts[consentCategory] = function() { consentedFunctions[consentCategory].forEach(function(item) { var newScriptContent = item.text; const newScript = document.createElement("script"); newScript.text = newScriptContent; newScript.type = "text/javascript"; newScript.dataset.consentGiven = true; consentRelatedScriptsInsertAfter(newScript, item); }); }; window.privacyConsent.invoke( activateConsentRelatedScripts[consentCategory], PrivacyConsentEnum[consentCategory], window.privacyConsent, false ); window.privacyConsent.initialize(); } } window.consentRelatedScripts = consentRelatedScripts; window.consentRelatedScriptsInsertAfter = consentRelatedScriptsInsertAfter; window.promisedConsentScriptsAfter.push({scriptOrFunction: 'consentRelatedScripts'}); window.promisedConsentScriptsBefore = window.promisedConsentScriptsBefore || []; window.promisedConsentScriptsAfter = window.promisedConsentScriptsAfter || []; loadPromisedConsentScripts({ consentUrl: 'https://www.ionos.com/modules/hosting-common/script/privacy/bundle.js', consentType: 'default', before: window.promisedConsentScriptsBefore, after: window.promisedConsentScriptsAfter }); </script> <script> "use strict"; if (typeof ready !== 'function') { var ready=function(e){"loading"!==document.readyState?e():document.addEventListener?document.addEventListener("DOMContentLoaded",e):document.attachEvent("onreadystatechange",function(){"complete"===document.readyState&&e()})}; } /** Polyfill for NodeList.forEach */ if ('NodeList' in window && !NodeList.prototype.forEach) {NodeList.prototype.forEach = function (callback, thisArg) {thisArg = thisArg || window;for (var i = 0; i < this.length; i++) callback.call(thisArg, this[i], i, this);};} /** Polyfill for HTMLCollection.forEach */ if ('HTMLCollection' in window && !HTMLCollection.prototype.forEach) {HTMLCollection.prototype.forEach = function (callback, thisArg) {thisArg = thisArg || window;for (var i = 0; i < this.length; i++) callback.call(thisArg, this[i], i, this);};} /** Array.prototype.includes() polyfill @author Chris Ferdinandi @license MIT */ if (!Array.prototype.includes) {Array.prototype.includes = function (search, start) {'use strict';if (search instanceof RegExp) throw TypeError('first argument must not be a RegExp');if (start === undefined) start = 0;return this.indexOf(search, start) !== -1;};} /** Polyfill for Element.matches */ if (Element && !Element.prototype.matches) {Element.prototype.matches = Element.prototype.matchesSelector || Element.prototype.mozMatchesSelector || Element.prototype.msMatchesSelector || Element.prototype.oMatchesSelector || Element.prototype.webkitMatchesSelector;} </script> <link class="finalUrl" rel="shortcut icon" href="/favicon.ico" sizes="16x16 24x24 32x32 48x48 64x64 72x72 96x96" type="image/x-icon"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-24x24.png" sizes="24x24"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-48x48.png" sizes="48x48"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-64x64.png" sizes="64x64"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-72x72.png" sizes="72x72"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-96x96.png" sizes="96x96"><link class="finalUrl" rel="icon" type="image/png" href="/favicon-256x256.png" sizes="256x256"><link class="finalUrl" rel="icon" href="/favicon.svg" sizes="any" type="image/svg+xml"><link class="finalUrl" rel="apple-touch-icon" type="image/png" href="/apple-touch-icon-180x180.png"><meta name="apple-mobile-web-app-title" content="IONOS Digital Guide"><meta name="msapplication-TileColor" content="#0b2a63"><meta name="theme-color" content="#001b41"><link class="finalUrl" rel="manifest" href="/site.webmanifest"><link rel="preload" class="preload" href="https://www.ionos.com/digitalguide/_assets/b76f27cb02ebc538ac6fbabcf1a88e7f/Images/icons-sprite.svg" as="image"/> <link rel="canonical" href="https://www.ionos.com/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="de" href="https://www.ionos.de/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="de-AT" href="https://www.ionos.at/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="de-DE" href="https://www.ionos.de/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="en-CA" href="https://www.ionos.ca/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="en-GB" href="https://www.ionos.co.uk/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="en-US" href="https://www.ionos.com/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="es" href="https://www.ionos.com/es-us/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="es-AR" href="https://www.ionos.com/es-us/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="es-ES" href="https://www.ionos.es/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="es-MX" href="https://www.ionos.mx/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="fr" href="https://www.ionos.fr/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="it" href="https://www.ionos.it/digitalguide/tags/crm/"/> <link rel="alternate" hreflang="pt" href="https://www.ionos.com/pt-br/digitalguide/tags/?tx_guides_loadarticleslist%5Baction%5D=list&tx_guides_loadarticleslist%5Bcategory%5D=161&tx_guides_loadarticleslist%5Bcontroller%5D=LoadArticles&cHash=3087656e45a3afac8646ba6e1a81eb11"/> <link rel="alternate" hreflang="x-default" href="https://www.ionos.com/digitalguide/tags/crm/"/> </head> <body class="position-relative page-33" id="page-33"> <nav id="navigation-main" class="navbar brand-header-bg brand-header-color position-fixed fixed-top contain-style" data-bs-theme="dark"><span class="scroll-indicator d-block fixed-top w-100"><span class="d-block brand-scroll-indicator-bg"></span></span><div class="container-fluid container-sm"><a data-linkid="guides.header.logo" class="navbar-brand mx-0 d-flex align-items-center link-internal" href="https://www.ionos.com/digitalguide/" target="_top" title="Digital Guide" data-guides-target-uid="1"><svg class="d-inline-block m-0 brand-logo brand-header-color"><use xlink:href="https://www.ionos.com/digitalguide/_assets/b76f27cb02ebc538ac6fbabcf1a88e7f/Images/icons-sprite.svg#ionos-logo" /></svg><span class="brand-entity d-inline-block m-0 ms-3 brand-header-color lh-1">Digital Guide</span></a><form id="search-bar" class="search-form input-group input-group-sm w-auto mx-5 d-none d-lg-flex flex-fill" role="search" action="https://www.ionos.com/digitalguide/search/" method="POST" autocomplete="off"><span class="input-group-text rounded-start-5 border-0 px-0 brand-header-search-bg"><button class="btn btn-sm brand-header-search-bg 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data-linkid="guides.navigation.products.domains-ssl.domain-name-search" class="nav-link link-internal">Domain Name Search</a></li><li class="nav-item"><a href="https://www.ionos.com/domains/domain-transfer" target="_top" data-linkid="guides.navigation.products.domains-ssl.free-domain-transfer" class="nav-link link-internal">Free Domain Transfer</a></li><li class="nav-item"><a href="https://www.ionos.com/domains/com-domain" target="_top" data-linkid="guides.navigation.products.domains-ssl.com-domain" class="nav-link link-internal">.com Domain</a></li><li class="nav-item"><a href="https://www.ionos.com/domains/1-dollar-domains" target="_top" data-linkid="guides.navigation.products.domains-ssl.1-dollar-domain" class="nav-link link-internal">1 Dollar Domain</a></li><li class="nav-item"><a href="https://www.ionos.com/domains/cheap-domain-names" target="_top" data-linkid="guides.navigation.products.domains-ssl.cheap-domain" class="nav-link link-internal">Cheap Domain</a></li><li 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data-linkid="guides.navigation.products.websites-ecommerce.search-engine-optimization-tool" class="nav-link link-internal">Search Engine Optimization Tool</a></li></ul></li><li class="nav-item col-12 col-sm-6 col-lg-4 col-xxl-2 px-1 my-2"><span class="nav-link disabled brand-header-muted-color">Hosting & WordPress</span><ul class="nav flex-column mt-2 pt-2 border-top brand-header-border-color"><li class="nav-item"><a href="https://www.ionos.com/hosting/web-hosting" target="_top" data-linkid="guides.navigation.products.hosting-wordpress.web-hosting" class="nav-link link-internal">Web Hosting</a></li><li class="nav-item"><a href="https://www.ionos.com/hosting/managed-wordpress" target="_top" data-linkid="guides.navigation.products.hosting-wordpress.wordpress-hosting" class="nav-link link-internal">WordPress Hosting</a></li><li class="nav-item"><a href="https://www.ionos.com/hosting/1-dollar-web-hosting" target="_top" 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class="my-2 my-lg-5 container-fluid container-sm contain-style"> <div class="row gap-4 contain-style"> <section class="col-12 col-lg-9 contain-style"> <div class="row contain-style g-grid"><div class="col-12"><h1> CRM </h1></div><div class="col col-12 col-md-6"><article class="card brand-card-bg rounded-4 overflow-hidden contain-style h-100 w-100" id="article-497"><img src="https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_d26e9343ba.webp" width="1200" height="630" srcset="https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/guetesiegel-fuer-webshops-t.jpg 513w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/guetesiegel-fuer-webshops-t.jpg 483w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/guetesiegel-fuer-webshops-t.jpg 416w,https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_204080326f.webp 348w,https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_dff7cfcc56.webp 524w,https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_280a0ea19f.webp 396w,https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_4df9ead795.webp 304w,https://www.ionos.com/digitalguide/fileadmin/_processed_/7/6/csm_guetesiegel-fuer-webshops-t_b693d031d4.webp 304w" sizes="(min-width: 1680px) 513px,(min-width: 1400px) 483px,(min-width: 1200px) 416px,(min-width: 768px) 348px,(min-width: 576px) 524px,(min-width: 412px) 396px,(min-width: 320px) 304px,(max-width:319px) 304px" title="5 interesting online survey tools compared" alt="5 interesting online survey tools compared" loading="lazy" decoding="async" class="img-fluid d-block mx-auto img-format-landscape card-img-top h-auto rounded-top-4" ><div class="card-body d-flex flex-column p-3"><h2 class="h4 card-title mt-0 mb-3 position-static"><a data-linkid="guides.overview.article.teaser.online-survey-tools-compared" class="stretched-link brand-card-color text-decoration-none link-internal" title="5 interesting online survey tools compared" href="https://www.ionos.com/digitalguide/online-marketing/online-sales/online-survey-tools-compared/" target="_top"> 5 interesting online survey tools compared </a></h2><p class="card-text brand-card-color mt-auto mb-0">When it comes to asking customers and site visitors for feedback, there’s a wide range of free online survey tools at your disposal. These can support you in creating surveys, sending them to your target market, and analyzing your results at the end. But which application is the…</p><div class="mt-2 minh-5 d-flex flex-nowrap overflow-hidden"><ul class="nav d-flex flex-nowrap card-tags-fade-end w-100 gap-2"><li><span class="btn btn-sm btn-default">CRM</span></li></ul></div><div class="read-more px-0 pb-0 pt-1 m-0 position-relative end-0 text-end lh-1 d-flex align-items-center justify-content-end"><span class="d-inline-block me-1">Read more</span><svg width="16" height="16" class="icon-arrow-right"><use xlink:href="https://www.ionos.com/digitalguide/_assets/b76f27cb02ebc538ac6fbabcf1a88e7f/Images/icons-sprite.svg#icon-arrow-right"></use></svg></div></div></article></div><div class="col col-12 col-md-6"><article class="card brand-card-bg rounded-4 overflow-hidden contain-style h-100 w-100" id="article-456"><img src="https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_e8a96ab2aa.webp" width="1200" height="630" srcset="https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/kundenfeedback-t.jpg 513w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/kundenfeedback-t.jpg 483w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/kundenfeedback-t.jpg 416w,https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_42422c1ead.webp 348w,https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_46ce15e9a8.webp 524w,https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_db2501438a.webp 396w,https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_ec320f4576.webp 304w,https://www.ionos.com/digitalguide/fileadmin/_processed_/3/7/csm_kundenfeedback-t_b85b5e3eef.webp 304w" sizes="(min-width: 1680px) 513px,(min-width: 1400px) 483px,(min-width: 1200px) 416px,(min-width: 768px) 348px,(min-width: 576px) 524px,(min-width: 412px) 396px,(min-width: 320px) 304px,(max-width:319px) 304px" title="Getting customer feedback with online surveys" alt="Getting customer feedback with online surveys" loading="lazy" decoding="async" class="img-fluid d-block mx-auto img-format-landscape card-img-top h-auto rounded-top-4" ><div class="card-body d-flex flex-column p-3"><h2 class="h4 card-title mt-0 mb-3 position-static"><a data-linkid="guides.overview.article.teaser.online-surveys-getting-feedback-the-easy-way" class="stretched-link brand-card-color text-decoration-none link-internal" title="Getting customer feedback with online surveys" href="https://www.ionos.com/digitalguide/online-marketing/online-sales/online-surveys-getting-feedback-the-easy-way/" target="_top"> Getting customer feedback with online surveys </a></h2><p class="card-text brand-card-color mt-auto mb-0">Surveys present a common method for regularly inspecting the satisfaction of your customers, receiving feedback, or obtaining general input and opinions to different topics. Online surveys are becoming more and more popular and can be flexibly implemented. But what should you…</p><div class="mt-2 minh-5 d-flex flex-nowrap overflow-hidden"><ul class="nav d-flex flex-nowrap card-tags-fade-end w-100 gap-2"><li><span class="btn btn-sm btn-default">CRM</span></li><li><span class="btn btn-sm btn-default">Online Store</span></li><li><span class="btn btn-sm btn-default">E-Commerce</span></li></ul></div><div class="read-more px-0 pb-0 pt-1 m-0 position-relative end-0 text-end lh-1 d-flex align-items-center justify-content-end"><span class="d-inline-block me-1">Read more</span><svg width="16" height="16" class="icon-arrow-right"><use xlink:href="https://www.ionos.com/digitalguide/_assets/b76f27cb02ebc538ac6fbabcf1a88e7f/Images/icons-sprite.svg#icon-arrow-right"></use></svg></div></div></article></div><div class="col col-12 col-md-6"><article class="card brand-card-bg rounded-4 overflow-hidden contain-style h-100 w-100" id="article-23674"><img src="https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_c22be0e3ed.webp" width="1200" height="630" srcset="https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/crm-im-ecommerce-t.jpg 513w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/crm-im-ecommerce-t.jpg 483w,https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Teaser/crm-im-ecommerce-t.jpg 416w,https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_8d85faaad0.webp 348w,https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_c740a26849.webp 524w,https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_578983144b.webp 396w,https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_faf0737946.webp 304w,https://www.ionos.com/digitalguide/fileadmin/_processed_/8/f/csm_crm-im-ecommerce-t_4553105b73.webp 304w" sizes="(min-width: 1680px) 513px,(min-width: 1400px) 483px,(min-width: 1200px) 416px,(min-width: 768px) 348px,(min-width: 576px) 524px,(min-width: 412px) 396px,(min-width: 320px) 304px,(max-width:319px) 304px" title="What is CRM? Meaning, approaches, and tools" alt="What is CRM? Meaning, approaches, and tools" loading="lazy" decoding="async" class="img-fluid d-block mx-auto img-format-landscape card-img-top h-auto rounded-top-4" ><div class="card-body d-flex flex-column p-3"><h2 class="h4 card-title mt-0 mb-3 position-static"><a data-linkid="guides.overview.article.teaser.what-is-crm" class="stretched-link brand-card-color text-decoration-none link-internal" title="What is CRM? Meaning, approaches, and tools" href="https://www.ionos.com/digitalguide/online-marketing/online-sales/what-is-crm/" target="_top"> What is CRM? Meaning, approaches, and tools </a></h2><p class="card-text brand-card-color mt-auto mb-0">CRM (customer relationship management) is an important building block for ensuring long-term, healthy customer relationships. 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