Complaints and compliments about us

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</a> </li> </ul> </nav> </div> </div> </header> <main id="main-content" class="pt-20 md:pt-0 md:mt-7 mb-3 md:mb-4"> <div class="lg:container px-4 mb-4 print:hidden"> <nav aria-label="breadcrumb"> <ul class="-mx-1 flex flex-wrap text-sm"> <li class="mx-1"> <span class="after:content-['/'] after:ml-1"> <a href="/make-a-complaint/" class="text-link hover:underline">Make a complaint</a> </span> </li> <li class="mx-1"> <span>Complaints and compliments about us</span> </li> </ul> </nav> </div> <div class="lg:container px-4"> <div class="border-dotted border-b-2 border-neutral-200 pb-2 sm:pb-3.5 md:pb-6 mb-2 sm:mb-3.5 md:mb-5"> <div class="md:flex md:items-center"> <h1 class="py-0.5 font-serif leading-none sm:border-l-10 sm:pl-3 text-serif-2xl sm:text-serif-3xl border-theme-orange">Complaints and compliments about us</h1> <div class="md:pl-2 md:ml-auto mt-2 md:mt-2 print:hidden"> </div> </div> </div> <div class="umb-block-grid" data-grid-columns="12;" style="--umb-block-grid--grid-columns: 12;"> <div class="umb-block-grid__layout-container"> <div class="umb-block-grid__layout-item" data-content-element-type-alias="rightAsideLayout" data-content-element-type-key="7ca5bc32-4d2c-4fe0-90a2-b8a3541e892f" data-element-udi="umb://element/01f095dde5434207a19e48c782fbe1f1" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; --umb-block-grid--item-row-span: 1; "> <div class="umb-block-grid__area-container" style="--umb-block-grid--area-grid-columns: 12;"> <div class="umb-block-grid__area" data-area-col-span="9" data-area-row-span="1" data-area-alias="left" style="--umb-block-grid--grid-columns: 9;--umb-block-grid--area-column-span: 9; --umb-block-grid--area-row-span: 1;"> <div class="umb-block-grid__layout-container"> <div class="umb-block-grid__layout-item" data-content-element-type-alias="richTextBlock" data-content-element-type-key="d7ec1d8a-2a00-439e-95b4-9f3537f5ece4" data-element-udi="umb://element/d5a667d890144196b7b7c8600eddc803" data-col-span="9" data-row-span="1" style=" --umb-block-grid--item-column-span: 9; --umb-block-grid--item-row-span: 1; "> <div class="prose prose-sm md:prose-base prose-h2:font-serif sm:prose-h2:border-l-10 sm:prose-h2:pl-3 sm:prose-h2:-ml-3 sm:prose-h2:relative sm:prose-h2:left-[-10px] prose-h3:font-serif sm:prose-lead:border-l-10 sm:prose-lead:pl-3 sm:prose-lead:-ml-3 sm:prose-lead:relative sm:prose-lead:left-[-10px] prose-hr:my-4 prose-h2:border-theme-orange-light prose-lead:border-theme-orange-light prose-theme-orange sm:ml-[10px] sm:pl-3"> <div class="lead"><p>We aim to give the best possible service to all our customers in all of the services we provide. We publish information about the聽<a href="https://ico.org.uk/about-the-ico/our-information/our-service-standards/" title="Service standards">service standards</a>聽you can expect in some of our key business areas.</p> <p>You can also get this information from our <a href="/global/contact-us/contact-us-public/public-advice/" title="Public advice">live chat service</a> or our helpline on 0303 123 1113.</p> <p>If you are dissatisfied with our service, you can complain. You can also let us know if you think there is something we have done well.</p> <p>The Information Commissioner is not in a position to respond in person to all the matters raised with their office by the public. The Commissioner delegates such casework correspondence to be dealt with by their staff.</p></div> </div> </div> <div class="umb-block-grid__layout-item" data-content-element-type-alias="twoColumnLayout" data-content-element-type-key="2522fd53-e375-454c-a66d-94c0fee9b3c6" data-element-udi="umb://element/638d9e613cba491d95179fae82285a7b" data-col-span="9" data-row-span="1" style=" --umb-block-grid--item-column-span: 9; --umb-block-grid--item-row-span: 1; "> <div class="umb-block-grid__area-container" style="--umb-block-grid--area-grid-columns: 12;"> <div class="umb-block-grid__area" data-area-col-span="6" data-area-row-span="1" data-area-alias="left" style="--umb-block-grid--grid-columns: 6;--umb-block-grid--area-column-span: 6; --umb-block-grid--area-row-span: 1;"> <div class="umb-block-grid__layout-container"> <div class="umb-block-grid__layout-item" data-content-element-type-alias="iconNavigationBlock" data-content-element-type-key="bf55f9c2-2149-49f9-ba80-e5ad4d4f8855" 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Complaints and compliments about us | ICO