CINXE.COM
Advice services for members of the public | ICO
<!doctype html> <!--[if lte IE 8 ]><html lang="en" class="ie8"><![endif]--> <!--[if lte IE 9 ]><html lang="en" class="ie9"><![endif]--> <!--[if (gt IE 9)|!(IE)]><!--> <html lang="en"> <!--<![endif]--> <head prefix="og: http://ogp.me/ns#"> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="initial-scale=1.0, width=device-width"> <title>Advice services for members of the public | ICO</title> <!-- eGov metadata : mandatory data --> <!-- this however is not valid html5 --> <meta name="DC.Subject" content="" /> <meta name="DC.Date" content="Monday, June 10, 2024" /> <meta name="DC.Creator" content="" /> <meta name="DC.Publisher" content="ICO" /> <meta name="DC.Title" content="Advice services for members of the public" /> <meta name="DC.PageID" content="54488" /> <!-- Crawling --> <meta name="robots" content="index" /> <!-- / eGov --> <!-- Open Graph etc. --> <meta property="og:title" content="Advice services for members of the public " /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://ico.org.uk/global/contact-us/contact-us-public/public-advice/" /> <meta property="og:description" content="" /> <meta property="og:image" content=""/> <meta name="twitter:title" content="Advice services for members of the public " /> <meta name="twitter:description" content="" /> <!-- / Open Graph etc. --> <link rel="shortcut icon" type="image/x-icon" href="/favicon.ico" /> <link href="/cassette.axd/stylesheet/84c7d16c3755e24397d10a8f144f328c1ebc2032/css" type="text/css" rel="stylesheet"/> <!-- CDF: No CSS dependencies were declared //--> <!-- Application Insights --> <script type="text/javascript"> !function(T,l,y){var S=T.location,k="script",D="instrumentationKey",C="ingestionendpoint",I="disableExceptionTracking",E="ai.device.",b="toLowerCase",w="crossOrigin",N="POST",e="appInsightsSDK",t=y.name||"appInsights";(y.name||T[e])&&(T[e]=t);var n=T[t]||function(d){var g=!1,f=!1,m={initialize:!0,queue:[],sv:"5",version:2,config:d};function v(e,t){var n={},a="Browser";return n[E+"id"]=a[b](),n[E+"type"]=a,n["ai.operation.name"]=S&&S.pathname||"_unknown_",n["ai.internal.sdkVersion"]="javascript:snippet_"+(m.sv||m.version),{time:function(){var e=new Date;function t(e){var t=""+e;return 1===t.length&&(t="0"+t),t}return e.getUTCFullYear()+"-"+t(1+e.getUTCMonth())+"-"+t(e.getUTCDate())+"T"+t(e.getUTCHours())+":"+t(e.getUTCMinutes())+":"+t(e.getUTCSeconds())+"."+((e.getUTCMilliseconds()/1e3).toFixed(3)+"").slice(2,5)+"Z"}(),iKey:e,name:"Microsoft.ApplicationInsights."+e.replace(/-/g,"")+"."+t,sampleRate:100,tags:n,data:{baseData:{ver:2}}}}var h=d.url||y.src;if(h){function a(e){var t,n,a,i,r,o,s,c,u,p,l;g=!0,m.queue=[],f||(f=!0,t=h,s=function(){var e={},t=d.connectionString;if(t)for(var n=t.split(";"),a=0;a<n.length;a++){var i=n[a].split("=");2===i.length&&(e[i[0][b]()]=i[1])}if(!e[C]){var r=e.endpointsuffix,o=r?e.location:null;e[C]="https://"+(o?o+".":"")+"dc."+(r||"services.visualstudio.com")}return e}(),c=s[D]||d[D]||"",u=s[C],p=u?u+"/v2/track":d.endpointUrl,(l=[]).push((n="SDK LOAD Failure: Failed to load Application Insights SDK script (See stack for details)",a=t,i=p,(o=(r=v(c,"Exception")).data).baseType="ExceptionData",o.baseData.exceptions=[{typeName:"SDKLoadFailed",message:n.replace(/\./g,"-"),hasFullStack:!1,stack:n+"\nSnippet failed to load ["+a+"] -- Telemetry is disabled\nHelp Link: https://go.microsoft.com/fwlink/?linkid=2128109\nHost: "+(S&&S.pathname||"_unknown_")+"\nEndpoint: "+i,parsedStack:[]}],r)),l.push(function(e,t,n,a){var i=v(c,"Message"),r=i.data;r.baseType="MessageData";var o=r.baseData;return o.message='AI (Internal): 99 message:"'+("SDK LOAD Failure: Failed to load Application Insights SDK script (See stack for details) ("+n+")").replace(/\"/g,"")+'"',o.properties={endpoint:a},i}(0,0,t,p)),function(e,t){if(JSON){var n=T.fetch;if(n&&!y.useXhr)n(t,{method:N,body:JSON.stringify(e),mode:"cors"});else if(XMLHttpRequest){var a=new XMLHttpRequest;a.open(N,t),a.setRequestHeader("Content-type","application/json"),a.send(JSON.stringify(e))}}}(l,p))}function i(e,t){f||setTimeout(function(){!t&&m.core||a()},500)}var e=function(){var n=l.createElement(k);n.src=h;var e=y[w];return!e&&""!==e||"undefined"==n[w]||(n[w]=e),n.onload=i,n.onerror=a,n.onreadystatechange=function(e,t){"loaded"!==n.readyState&&"complete"!==n.readyState||i(0,t)},n}();y.ld<0?l.getElementsByTagName("head")[0].appendChild(e):setTimeout(function(){l.getElementsByTagName(k)[0].parentNode.appendChild(e)},y.ld||0)}try{m.cookie=l.cookie}catch(p){}function t(e){for(;e.length;)!function(t){m[t]=function(){var e=arguments;g||m.queue.push(function(){m[t].apply(m,e)})}}(e.pop())}var n="track",r="TrackPage",o="TrackEvent";t([n+"Event",n+"PageView",n+"Exception",n+"Trace",n+"DependencyData",n+"Metric",n+"PageViewPerformance","start"+r,"stop"+r,"start"+o,"stop"+o,"addTelemetryInitializer","setAuthenticatedUserContext","clearAuthenticatedUserContext","flush"]),m.SeverityLevel={Verbose:0,Information:1,Warning:2,Error:3,Critical:4};var s=(d.extensionConfig||{}).ApplicationInsightsAnalytics||{};if(!0!==d[I]&&!0!==s[I]){var c="onerror";t(["_"+c]);var u=T[c];T[c]=function(e,t,n,a,i){var r=u&&u(e,t,n,a,i);return!0!==r&&m["_"+c]({message:e,url:t,lineNumber:n,columnNumber:a,error:i}),r},d.autoExceptionInstrumented=!0}return m}(y.cfg);function a(){y.onInit&&y.onInit(n)}(T[t]=n).queue&&0===n.queue.length?(n.queue.push(a),n.trackPageView({})):a()}(window,document,{ src: "https://js.monitor.azure.com/scripts/b/ai.2.min.js", crossOrigin: "anonymous", cfg: { instrumentationKey: "1d8b12b7-5ec8-4f8a-ad58-d9c6836b2133", disableCookiesUsage: true }}); </script> <script src="/cassette.axd/script/5ee23aacdf970dd872941ccf4f703a43bccb2949/scripts/responsive-nav.min.js" type="text/javascript"></script> <script src="/cassette.axd/script/e959342b74f6ed9b82c2aa42af0bcf7fd59f2d10/scripts/lib" type="text/javascript"></script> <!--[if lte IE 8]> <script src="/cassette.axd/script/2f2e856f3b00460e54a01f364f2482acbd54a5fc/scripts/ie" type="text/javascript"></script> <![endif]--> <!--[if lte IE 9]> <script src="/cassette.axd/script/eb24a0e4caf041a10f8dbec19a33d202e3798e6b/scripts/ie9" type="text/javascript"></script> <![endif]--> <!-- Release: ICOUmbraco.20240514.4-1 --> </head> <body id="top" class=""> <a class="link-skiptocontent invisible" href="#startcontent">Skip to main content <span class="icon-arrow-down"></span></a> <header class="header-banner"> <div class="container-header"> <div class="container row"> <div class="column column-3 siteheader-logo"> <a href="/"><span class="invisible">ICO: Information Commissioner's Office</span></a> </div> <div class="column column-6 siteheader-strapline h4"> <div class="siteheader-strapline-inner"> <p>The ICO exists to empower you through information.</p> </div> </div> <a href="" class="button-icon" id="toggle-siteheader-search"><span class="icon-search"></span><span class="invisible">Search</span><span class="icon-close"></span></a> <form action="https://icosearch.ico.org.uk/s/search.html" method="GET" class="column column-3" id="siteheader-search"> <fieldset> <legend class="invisible">Search</legend> <div class="siteheader-search-form"> <label for="search" class="invisible">Search</label> <input type="search" id="search" name="query"> <input type="hidden" name="collection" value="ico-meta" /> <input type="hidden" name="profile" value="_default" /> <span class="button-icon icon-search"></span> <input type="submit" value="Search"> </div> </fieldset> </form> </div> </div> <div class="container-navigation"> <div class="container row"> <nav class="column column-12" aria-label="Main menu"> <ul> <li class="h3 theme-home"> <a href="/">Home<span class="icon-arrow-right"></span></a> </li> <li class="h3 theme-public"> <a href="/for-the-public/">For the public<span class="icon-arrow-right"></span></a> </li> <li class="h3 theme-organisations"> <a href="/for-organisations/">For organisations<span class="icon-arrow-right"></span></a> </li> <li class="h3 theme-report"> <a href="/make-a-complaint/">Make a complaint<span class="icon-arrow-right"></span></a> </li> <li class="h3 theme-action"> <a href="/action-weve-taken/">Action we've taken<span class="icon-arrow-right"></span></a> </li> <li class="h3 theme-about"> <a href="/about-the-ico/">About the ICO<span class="icon-arrow-right"></span></a> </li> </ul> </nav> </div> </div> </header> <main class="theme-home" id="startcontent"> <article class="container"> <header class="pageheader"> <div class="row"> <div class="column column-8"> <nav aria-label="breadcrumb" class="pageheader-breadcrumb text-small clearfix"> <ol> <li> <a href="/global/">Global</a><span>/</span> </li> <li> <a href="/global/contact-us/">Contact us</a><span>/</span> </li> <li> <a href="/global/contact-us/contact-us-public/">Contact us - public</a><span>/</span> </li> <li> <span class="current" aria-current="page" aria-label="Current page"> Public advice </span> </li> </ol> </nav> <h1>Advice services for members of the public</h1> </div> <div class="pageheader-download column column-4 column-indent-1"> <a href="#" id="toggle-hiddenpanel-headershare"><span class="h4">Share<span class="invisible">(Opens Share panel)</span></span><span class="button-circle"><span class="icon-share"></span></span></a> </div> </div> <div class="hiddenpanel clearfix toggle-right" id="hiddenpanel-headershare" aria-label="panel share" style="display: none;"> <h2 class="h4">Share this page</h2> <ul class="clearfix"> <li> <a href="http://www.reddit.com/submit?url=https:%2f%2fico.org.uk%2fglobal%2fcontact-us%2fcontact-us-public%2fpublic-advice%2f" target="_blank" class="button-circle"> <span class="icon-reddit"></span> <span class="invisible">Share via Reddit</span> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&title=Advice+services+for+members+of+the+public+&url=https:%2f%2fico.org.uk%2fglobal%2fcontact-us%2fcontact-us-public%2fpublic-advice%2f&source=Ico.org.uk" target="_blank" class="button-circle"> <span class="icon-linkedin"></span> <span class="invisible">Share via LinkedIn</span> </a> </li> <li> <a href="/cdn-cgi/l/email-protection#ab94c9c4cfd296c3dfdfdbd8918e99cd8e99cdc2c8c485c4d9cc85dec08e99cdccc7c4c9cac78e99cdc8c4c5dfcac8df86ded88e99cdc8c4c5dfcac8df86ded886dbdec9c7c2c88e99cddbdec9c7c2c886cacfddc2c8ce8e99cd" target="_blank" class="button-circle"> <span class="icon-envelope"></span> <span class="invisible">Share via email</span> </a> </li> </ul> </div> </header> <div class="row"> <div class="maincolumn column column-8"> <div class="article-content"> <h2>Advice</h2> <p>We have <a data-udi="umb://document/e5a32e1ba1c94323988dfefeec280305" href="/for-the-public/" title="Your data matters">lots of advice</a> about how to <a data-udi="umb://document/e5a32e1ba1c94323988dfefeec280305" href="/for-the-public/" title="Your data matters">protect your data</a>,聽<a data-udi="umb://document/cc4c36aca9694dacaf96a949580ead2d" href="/for-the-public/how-to-make-a-data-protection-complaint/" title="Raising a complaint">complain to organisations</a>, <a data-udi="umb://document/57932e55b9c542e895e0c38d026f5a37" href="/for-the-public/official-information/" title="Official information">request information from public bodies</a>, and more.</p> <h2>General enquiries</h2> <p>If you're not able to find the answer to your question on the website, call the ICO helpline on <strong>0303 123 1113</strong><span>聽or use our live chat service.</span><span></span></p> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script>var chatQueue = "PUBLIC-ADVICE-LIVECHAT";</script> <div data-name="chat"> <div data-name="chat-on" class="chatOn"> <a href="#liveChat" class="chatTrigger chatTrigger--on"> <span>Start a live chat</span> <span class="button-circle"> <span class="icon-arrow-right"></span> </span> <span class="chatTrigger__subText" style="display: block;">Powered by GCI</span> </a> <div class="chatTrigger__sub"></div> </div> <a href="/global/contact-us/live-chat/" data-name="chat-off" class="chatTrigger"> <span>Live chat unavailable </span> <span class="button-circle"> <span class="icon-arrow-right"></span> </span> <span class="chatTrigger__subText" style="display: block;">Find out more about this service</span> </a> </div> <script type="text/html" id="chatTemplate"> <div class="wc-webchat" role="dialog"> <header> <div class="wc-buttons-ico"> <a class="wc-terminate-ico" href="javascript:;" title="Close">×</a> <a class="wc-minimise" href="javascript:;" title="Minimize"> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 20 20 " width="24" height="24" xml:space="preserve"> <path d="M9.293 12.95l0.707 0.707 5.657-5.657-1.414-1.414-4.243 4.242-4.243-4.242-1.414 1.414z" fill="#fff"></path> </svg> </a> </div> <span class="wc-title"></span> <span class="wc-ctistatus"></span> </header> <div class="wc-chatbox wc-hide"> <div class="wc-status"></div> <section class="wc-initiating"> <form> <fieldset> <legend>Your details</legend> <label class="wc-name-label" for="wc-name"></label> <input class="wc-name-input" id="wc-name" type="text" maxlength="64" /> <label class="wc-error-label wc-name-error-label wc-hide" for="wc-name"></label> <label class="wc-email-label" for="wc-email"></label> <input class="wc-email-input" id="wc-email" type="email" maxlength="128" /> <label class="wc-error-label wc-email-error-label wc-hide" for="wc-email"></label> <input class="wc-initiate" type="button" disabled /> <input disabled class="wc-terminate" type="button" /> </fieldset> </form> <p class="wc-welcome"></p> <p class="wc-announcement"></p> <p class="wc-progress"></p> <p class="wc-eta"></p> </section> <section class="wc-chatting"> <ol class="wc-history" role="log"></ol> <div class="wc-feedback off"> <div class="wc-typing"></div> <span class="wc-dots"></span> <span class="wc-dots"></span> <span class="wc-dots"></span> </div> <textarea class="wc-message" maxlength="1024" placeholder="Enter your message here"></textarea> <a class="wc-transcript" href="javascript:;"></a> </section> </div> </div> </script> <nav aria-label="Live chat" aria-hidden="true" class="lc-chat-nav"> <a tabindex="-1" href="#" class="invisible lc-anchor">Navigate to live chat</a> </nav> <script type="text/javascript"> //<![CDATA[ var chat = 0; var originalLocalize; var appChatLocalized = function(key) { switch (key) { case "ANC_ETA": return "We'll be with you in about" + arguments[1] ; case "CHT_TRG": return "Start chat" ; case "EML_PLC": return "Email address" ; case "END_TRG": return "End chat" ; case "ERR_SVR": return "Please wait ..." ; case "MAN_HDR": return "Live chat" ; case "NIS_MSG": return "Sorry, our chat service is now closed" ; case "NME_PLC": return "Your name" ; case "PRM_END": return "Do you want to end the chat?" ; case "PRM_UNL": return "Navigating or closing this page will end this chat" ; case "QUE_OFF": return "Due to unforeseen circumstances, we are currently unable to answer your chat. We hope the issue will be resolved soon, but in the meantime you may be able to find the answer to your question on our website. We apologise for any inconvenience caused. Thank you." ; case "QUE_TXT": return "Please wait for an ICO team member to become available" ; case "TRN_TRG": return "Download a transcript of your chat" ; default: return originalLocalize.apply(chat, arguments); } } //]]> </script> <h2>Service for individuals who are deaf or have a hearing or speech impairment</h2> <p>If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.</p> <p>Install the free app, which you can access on your device's app store, on your smartphone, tablet, or computer. Then, call our advice line on 0303 123 1113, from Monday to Friday, 9am to 5pm.</p> <p>The Relay UK service itself is free. You'll only pay your normal charges for the calls.</p> <p>If you want to use your textphone to contact us, dial 18001 followed by 0303 123 1113.</p> <p>Alternatively, you can also contact us using our live chat.</p> </div> </div> <div class="column column-3 column-indent-1"> </div> </div> </article> </main> <footer> <div class="footer-sociallinks container row"> <div class="footer-sociallinks-links footer-sociallinks-links--left column column-2"> <ul class=""> <li> <a href="#" class="button-circle" id="toggle-hiddenpanel-share"> <span class="icon-share"></span> <span class="invisible">Share this page</span> </a> </li> <li> <a href="javascript:window.print()" class="button-circle" data-item="Print"> <span class="icon-print"></span> <span class="invisible">Print this page</span> </a> </li> <li> <a href="/global/rss-feeds/" class="button-circle" data-item="RSS"> <span class="icon-feed"></span> <span class="invisible">RSS feeds</span> </a> </li> </ul> </div> <div class="footer-sociallinks-language column column-2 language-dropdown-container"> <div class="language-dropdown-tab-controls dropdown"> <a href="#" class="visible-xs mobile-tabcontrol" title="Language Selector" aria-haspopup="true" aria-expanded="false" data-target="[langSelector__nav]"> <ul class="globe-list"> <li class="button-circle globe" title="Language"> <span class="icon-globe"></span></li> </ul> <span class="dropdown-label">English</span> <span class="chevron down"></span> </a> <ul class="nav nav-tabs" data-name="langSelector__nav"> <li class="tab active"> <a rel="nofollow" href="https://ico.org.uk" name="English" class="content language-item">English</a> </li> <li class="tab"> <a rel="nofollow" href="https://cy.ico.org.uk" name="Welsh" class="content language-item">Cymraeg</a> </li> </ul> </div> </div> <div class="footer-sociallinks-links footer-sociallinks-links--right column column-4"> <ul class="clearfix"> <li> <a href="https://twitter.com/iconews" target="_blank" class="button-circle" data-item="Follow us on Twitter"> <span class="icon-twitter"></span> <span class="invisible">Follow us on Twitter</span> </a> </li> <li> <a href="http://facebook.com/ICOnews" target="_blank" class="button-circle" data-item="Like us on Facebook"> <span class="icon-facebook"></span> <span class="invisible">Like us on Facebook</span> </a> </li> <li> <a href="http://linkedin.com/company/information-commissioner's-office" target="_blank" class="button-circle" data-item="Connect with us on Linkedin"> <span class="icon-linkedin"></span> <span class="invisible">Connect with us on Linkedin</span> </a> </li> <li> <a href="http://www.youtube.com/user/icocomms" target="_blank" class="button-circle" data-item="Watch us on YouTube"> <span class="icon-youtube"></span> <span class="invisible">Watch us on YouTube</span> </a> </li> </ul> </div> <div class="hiddenpanel clearfix" id="hiddenpanel-share"> <h2 class="h4">Share this page</h2> <ul class="clearfix"> <li> <a href="http://www.reddit.com/submit?url=https:%2f%2fico.org.uk%2fabout-the-ico%2fico-and-stakeholder-consultations%2fico-consultation-on-draft-data-protection-fining-guidance%2f" target="_blank" class="button-circle"> <span class="icon-reddit"></span> <span class="invisible">Share via Reddit</span> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&title=ICO+consultation+on+draft+Data+Protection+Fining+Guidance&url=https:%2f%2fico.org.uk%2fabout-the-ico%2fico-and-stakeholder-consultations%2fico-consultation-on-draft-data-protection-fining-guidance%2f&source=Ico.org.uk" target="_blank" class="button-circle"> <span class="icon-linkedin"></span> <span class="invisible">Share via LinkedIn</span> </a> </li> <li> <a href="/cdn-cgi/l/email-protection#dde2bfb2b9a4e0b5a9a9adaee7f8efbbf8efbbb4beb2f3b2afbaf3a8b6f8efbbbcbfb2a8a9f0a9b5b8f0b4beb2f8efbbb4beb2f0bcb3b9f0aea9bcb6b8b5b2b1b9b8aff0beb2b3aea8b1a9bca9b4b2b3aef8efbbb4beb2f0beb2b3aea8b1a9bca9b4b2b3f0b2b3f0b9afbcbba9f0b9bca9bcf0adafb2a9b8bea9b4b2b3f0bbb4b3b4b3baf0baa8b4b9bcb3beb8f8efbb" target="_blank" class="button-circle"> <span class="icon-envelope"></span> <span class="invisible">Share via email</span> </a> </li> </ul> </div> <a href="/about-the-ico/media-centre/e-newsletter/" class="footer-sociallinks-newsletter"> <span class="h4">Subscribe to our e-newsletter</span> <span class="button-circle"> <span class="icon-envelope"></span> </span> </a> <div class="footer-sociallinks-language--mobile language-dropdown-container"> <div class="language-dropdown-tab-controls dropdown"> <a href="#" class="visible-xs mobile-tabcontrol" title="Language Selector" aria-haspopup="true" aria-expanded="false" data-target="[langSelector__nav--mobile]"> <ul class="globe-list"> <li class="button-circle globe" title="Language"><span class="icon-globe"></span></li> </ul> <span class="dropdown-label">English</span> <span class="chevron down"></span> </a> <ul class="nav nav-tabs" data-name="langSelector__nav--mobile"> <li class="tab active"> <a rel="nofollow" href="https://ico.org.uk" name="English" class="content language-item">English</a> </li> <li class="tab"> <a rel="nofollow" href="https://cy.ico.org.uk" name="Welsh" class="content language-item">Cymraeg</a> </li> </ul> </div> </div> </div> <div class="container-sitemap"> <div class="container row"> <div class="column column-2"> <a href="/" class="footer-sitemap-logo"><span class="invisible">ICO: Information Commissioner's Office</span></a> </div> <div class="column column-2"> <h2 class="h4"><a href="/for-the-public/">Your data matters</a></h2> <ul class="text-small"> <li><a href="/for-the-public/official-information/">Official information</a></li> <li><a href="/for-the-public/nuisance-calls/">Nuisance calls</a></li> </ul> </div> <div class="column column-2"> <h2 class="h4"><a href="/for-organisations/">For organisations</a></h2> <ul class="text-small"> <li><a href="/for-organisations/uk-gdpr-guidance-and-resources/">UK GDPR guidance and resources</a></li> <li><a href="/for-organisations/foi/">Freedom of information</a></li> <li><a href="/for-organisations/eir-and-access-to-information/">EIR and access to information</a></li> <li><a href="/for-organisations/direct-marketing-and-privacy-and-electronic-communications/">Direct marketing</a></li> <li><a href="/for-organisations/advice-and-services/">Advice and services</a></li> </ul> </div> <div class="column column-2"> <h2 class="h4"><a href="/action-weve-taken/">Action we've taken</a></h2> <ul class="text-small"> <li><a href="/action-weve-taken/enforcement/">Enforcement action</a></li> <li><a href="https://icosearch.ico.org.uk/s/search.html?collection=ico-meta&profile=decisions&query">Decision notices</a></li> <li><a href="/action-weve-taken/audits-and-overview-reports/">Audits</a></li> </ul> </div> <div class="column column-2"> <h2 class="h4"><a href="/about-the-ico/">About the ICO</a></h2> <ul class="text-small"> <li><a href="/about-the-ico/who-we-are/">Who we are</a></li> <li><a href="/about-the-ico/what-we-do/">What we do</a></li> <li><a href="/about-the-ico/media-centre/">Media centre</a></li> <li><a href="/about-the-ico/jobs/">Careers</a></li> <li><a href="/about-the-ico/modern-slavery-statement/">Modern Slavery Statement</a></li> </ul> </div> </div> </div> <div class="container-strapline"> <div class="container row"> <div class="column column-12 h4"> <p>The ICO exists to empower you through information.</p> </div> </div> </div> <div class="container-footerlinks"> <div class="container row"> <div class="column column-12"> <nav aria-label="footer" class="clearfix"> <a href="/global/contact-us/">Contact us</a> <a href="/global/privacy-notice/">Privacy notice</a> <a href="/global/cookies/">Cookies</a> <a href="/global/accessibility/">Accessibility</a> <a href="https://ico.org.uk/about-the-ico/who-we-are/wales-office">Cymraeg</a> <a href="/global/request-publications/">Publications</a> <a href="/global/disclaimer/">Disclaimer</a> <a href="/global/copyright-and-re-use-of-materials/">© Copyright</a> </nav> <div class="footerlinks-phone h2"><span class="icon-phone"></span><span class="invisible">Phone:</span> 0303 123 1113</div> <div class="footer-ogl"><span class="invisible">Open Government Licence</span></div> <div class="text-small footer-ogl-info"> All text content is available under the <a href="http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/">Open Government Licence v3.0</a>, except where otherwise stated. </div> </div> </div> </div> </footer> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="application/json" id="CookieControlConfig"> {"apiKey":"dbf86e044f3ab8c4df852af5c7c6ceb2dd7678dd","product":"PRO","theme":"dark","position":"left","rejectButton":true,"closeStyle":"button","consentCookieExpiry":90,"initialState":"open","statement":{"description":"For more detailed information, see our","name":"Cookies page.","url":"/global/cookies/","updated":"23/05/2024"},"text":{"notifyTitle":"Cookies on the ICO website","notifyDescription":"We use some essential cookies to make this site work. We'd like to set analytics cookies to understand how you use this site. We may use services from Vimeo and YouTube that may also use cookies.","accept":"Accept non-essential cookies","reject":"Reject non-essential cookies","settings":"Settings","necessaryTitle":"Essential cookies","necessaryDescription":"These cookies are necessary for core functionality, such as security and network management. They always need to be on.","title":"Cookies on the ICO website","intro":"We use some essential cookies to make this site work. We'd like to set analytics cookies to understand how you use this site. We may use services from Vimeo and YouTube that may also use cookies.","acceptRecommended":"Accept non-essential cookies","rejectSettings":"Reject non-essential cookies","closeLabel":"Save and close"},"branding":{"fontFamily":"Verdana, Helvetica, Arial, sans-serif","fontColor":"#FFF","fontSizeTitle":"25px","fontSizeIntro":"15px","fontSizeHeaders":"21px","fontSize":"15px","acceptBackground":"#FFF","backgroundColor":"#0276A5","toggleText":"#FFF","toggleColor":"#0276A5","toggleBackground":"#2F2F5F","removeAbout":true},"necessaryCookies":["rwe*","language","UMB_*","UMB-*","XSRF-*","__RequestVerificationToken"],"optionalCookies":[{"name":"analytics","label":"Analytics cookies","description":"We use Silktide to measure how you use the ICO website. \n\nThese cookies collect information about how you got to the site, the pages you visit and how long you spend on each page, and what you click on.","cookies":[],"lawfulBasis":"Consent","recommendedState":true,"onAccept":"ICO.Silktide.enable(\"12d0c703744ea255b679f823daf1645f\");","onRevoke":"ICO.Silktide.disable();"},{"name":"video","label":"Video player cookies","description":"We use services from Vimeo and YouTube to show you embedded videos on the ICO website.\n\nVimeo and Google may use cookies to receive information about the videos you watch for analytics and advertising purposes.","cookies":[],"lawfulBasis":"Consent","recommendedState":true,"onAccept":"activateEmbeddedVideos();","onRevoke":"deactivateEmbeddedVideos();"}]} </script> <script src="/cassette.axd/script/9d04de21d8a78bf0c13d1fc48c6564b1496c7b6e/scripts" type="text/javascript"></script> <!-- CDF: No JS dependencies were declared //--> </body> </html>