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<!doctype html><html lang="en-gb" dir="ltr" class="sticky-scroll-padding___1BggD"><head> <title data-react-helmet="true">HSBC Safeguard | Business Banking | HSBC UK</title> <meta data-react-helmet="true" charset="utf-8"/><meta data-react-helmet="true" property="og:title" content="Safeguard"/><meta data-react-helmet="true" property="og:url" content="https://www.business.hsbc.uk/en-gb/campaigns/hsbc-safeguard"/><meta data-react-helmet="true" property="og:image" content="/-/media/media/uk/images/campaigns/hsbc-safeguard-1520x385.jpg?h=385&amp;iar=0&amp;w=1520&amp;hash=769FE703434D18FB7359C754650FCFA2"/><meta data-react-helmet="true" name="robots" content="index, follow"/><meta data-react-helmet="true" name="description" content="Financial crime is a growing global issue. 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crime</option><option value="{A5D3BCB3-54CA-4B71-B9D6-AAF552F39F9B}" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Get in touch</option></select><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 jqcDof dark"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon" data-testid="Icon-ChevronDown" data-trackid="Icon-ChevronDown@1.5.0"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronDownIcon" data-id="Icon" opacity="1" fill="#fff"><path d="M17 4.196l-8 7.998-8-7.998v1.696l8 8 8-8z"></path><path fill="none" d="M18 18H0V0h18z"></path></svg></div></div></div></div></div></div></div></div><div class="campaign-hero__content-signup___IyDuE"><div class="campaign-hero-signup___3iuph"><div class="campaign-hero-signup__content___193_C"><div class="campaign-hero-signup__description___1Wgn-">Protect your business against financial crime.</div></div><div class="campaign-hero-signup__footer___11Qkb"><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w campaign-hero-signup__footer-button___2r2gu" href="https://www.business.hsbc.uk/en-gb/contact-us" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div></div></div></div><div class="campaign-hub__content___1u_b3"><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH campaign-block-container"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="protect your business against financial crime" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="{E0071380-52F5-4F9A-AC8C-6978B31A41E2}" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Protect your business against financial crime</h2></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Financial crime is a growing global issue and is estimated to cost the UK economy &pound;37 billion per year*. Today&rsquo;s reality is that up-to-date information is a critical weapon for all banks in the fight to prevent criminals from accessing the financial system.</p> <p>At HSBC, we&rsquo;re committed to fighting financial crime. As part of our work in this area, we&rsquo;ve implemented an on-going programme to update and validate the information we hold on all business customers. Having a deep understanding of each customer &ndash; what they do, where they do it, who they do it with and who benefits &ndash; is a key part of our ability to detect and deter attempts to defraud that customer, to launder money, to breach sanctions or to evade taxes.</p> <p>As part of this programme, we&rsquo;re asking our customers to provide information about themselves and the nature of their business or organisation. We typically allow 3 months for this process to be completed for each customer. We do everything we can to explain what information we need and when we need it by &ndash; communicating with customers through letters, emails, internet banking banners and phone calls. It&rsquo;s important these requests are responded to in a timely manner so the information gathering process can be completed. The process is iterative, and we sometimes may need to ask for additional information as we conduct our reviews. <span style="color: black;">We&rsquo;ve made it easier for our customers to contact us by adding to our dedicated </span><span style="color: black;">Call </span><span style="color: black;">Centre team</span>.</p> <p>We&rsquo;d like to thank all business customers who have provided information we&rsquo;ve asked for in a timely and comprehensive manner.</p> <p>Where we haven't received all the information we need, as a last resort, we sometimes have to restrict banking services or close an account. Clearly this is not our preferred outcome and we appreciate it may cause disruption for our customers.</p> <p>If your business has experienced problems with our requests, or if you have any questions about an information request you&rsquo;ve received from us, please contact us on: 0800 030 4516.</p> <p>When you hear from us please don&rsquo;t delay in responding. We thank you for your on-going understanding and co-operation.</p></div></div></div></div></div><div class="content-item___1xpOP"><div class="simple-legal-disclaimer___2WS35"><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0ms ease-out;overflow-y:visible;height:auto" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz simple-legal-disclaimer__wrapper___1rI1P"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="simple-legal-disclaimer__content___RLy0E"><div class="content-body___2Wxle"><div> <p>*Source: HM Treasury/Home Office - National risk assessment of money laundering and terrorist financing 2020</p></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><div class="information-accordion___LtsyS"><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>HSBC SmartServe</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>HSBC SmartServe is a digital platform we've launched to help your businesses complete some of their admin tasks quicker and more conveniently online including completing your Safeguard review and signing documents electronically.</p> <p>Already registered or received an email asking you to complete your safeguard review? Log on to HSBC SmartServe <a rel="noopener noreferrer" href="https://smartserve.hsbc/dbs-auth-ui/auth/#/##/"" target="_blank">here</a>.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What are we doing to help you stay safe?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>HSBC Safeguard is a series of initiatives designed to better protect all our customers and their finances from fraud and financial crime. To do this we need to ensure the information we have about you is correct.</p><strong>Over the next few months we will:</strong> <ul> <li>review all our customer accounts to check we have all the details we need</li> <li>let you know if we need you to confirm, update or provide new information</li> </ul></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What is financial crime?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>To help answer your questions about financial crime, and why we are asking for additional information when you open your accounts with us, we have made 3 videos to help you understand financial crime, and the link between providing additional information and protection.</p></div></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="single-video___pn1Vl"><div class="single-video__video___jeowC"><div class="brightcove-player___1Og65"><div class="brightcove-react-player-loader"></div></div></div><div class="single-video__caption___HOCsD">What is financial crime and why should I be concerned about it?<!-- --> </div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="single-video___pn1Vl"><div class="single-video__video___jeowC"><div class="brightcove-player___1Og65"><div class="brightcove-react-player-loader"></div></div></div><div class="single-video__caption___HOCsD">What sort of additional information does HSBC need – and why?<!-- --> </div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="single-video___pn1Vl"><div class="single-video__video___jeowC"><div class="brightcove-player___1Og65"><div class="brightcove-react-player-loader"></div></div></div><div class="single-video__caption___HOCsD">How does information about key controllers and beneficial owners help HSBC make banking safer?<!-- --> </div></div></div></div></div></div><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH campaign-block-container"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="get in touch" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="{A5D3BCB3-54CA-4B71-B9D6-AAF552F39F9B}" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Get in touch</h2></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Call us on:<br> <strong>UK</strong></p> <h3>0800 030 4516</h3> <p>Lines are open 9am to 5:30pm, Monday to Friday.</p> <p>Textphone: 03457 125 563</p> <p>From overseas, call:</p> <h3>+44 1226 260 878</h3> <p>Lines are open 9am to 5:30pm, Monday to Friday.</p> <ul> <li> <a href="/en-gb/campaigns/keeping-your-charity-safe">Keeping Your Charity Safe - A guide for Trustees of small or medium-sized charities</a></li> <li> <a href="/-/media/media/uk/pdfs/campaigns/customer-documentation-guide-12dec19.pdf">Customer Documentation Guide - Guide to the documentation that may be required as part of the Safeguard process (PDF,387KB)</a></li> <li> <a href="https://www.business.hsbc.uk/-/media/library/business-uk/pdfs/safeguard-guide-for-religious-organisations-2021.pdf">Safeguard Guide for Religious Organisations (PDF,666KB)</a></li> </ul></div></div></div></div></div></div></div><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH campaign-block-container"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="find out more about hsbc safeguard" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Find out more about HSBC safeguard</h2></div><div class="content-item___1xpOP"><div class="quick-links___1JxqE"><div class="quick-links__column-1-of-2___5TQD3"><div class="quick-links__item___1SD11 quick-links__item--is-link___16Bko"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 dqaxdp chevron-link___1QLm7" aria-label="What it means for you" href="/en-gb/campaigns/hsbc-safeguard/what-hsbc-safeguard-means-to-you"><span><span>What it means for you</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></div></div><div class="quick-links__column-1-of-2___5TQD3"><div class="quick-links__item___1SD11 quick-links__item--is-link___16Bko"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 dqaxdp chevron-link___1QLm7" aria-label="Frequently asked questions" href="/en-gb/campaigns/hsbc-safeguard/frequently-asked-questions"><span><span>Frequently asked questions</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></div></div></div></div></div></div><div class="template-item___3MrUd"><div id="" class="contact-us___2d3T5"><div class="contact-us__col___16_dI"><div class="contact-us__image-wrapper___33x27"><img alt=" " width="768" height="604" title=" " class="contact-us__image___3rrqC" loading="lazy" src="/-/jssmedia/media/common/images/contact-us-img.png?h=604&amp;iar=0&amp;w=768&amp;hash=A5675187A2C4B175E0CA7B5AD27C3A66"/></div></div><div class="contact-us__col___16_dI"><h2 class="contact-us__title___21bsm">Need help?</h2><div class="contact-us__content___Bz_QS">Get in touch to learn more about our banking solutions</div><div class="contact-us__link___q3gLc"><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 OETXJ button___3SB-w" href="/en-gb/contact-us" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div></div></div></div></div></main><div class="layout-footer"><div class="back-to-top-wrapper___1Yb6r" role="navigation" aria-label="Back to top"><button aria-hidden="false" tabindex="0" class="back-to-top___usCzH"><span class="back-to-top__icon___3WMqd"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon" 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search":{"value":false},"emailsList":{"value":""},"reviewDate":{"value":"0001-01-01T00:00:00Z"},"isEnabled":{"value":false},"MetaDescription":{"value":"Financial crime is a growing global issue. In the UK, businesses lose an estimated GBP14 bn to fraud every year."},"BrowserTitle":{"value":"HSBC Safeguard | Business Banking | HSBC UK"},"CanonicalLink":{"value":""},"MetaKeywords":{"value":""},"MetaRobots":{"value":"index-follow"},"Task ID":{"value":""},"collectionStandfirst":{"value":""},"socialOptions":null},"placeholders":{"jss-main-campaign-hub":[{"uid":"fef9cbfc-465c-43fe-8044-b3462ae6db02","componentName":"CampaignContainerPlaceholderComponent","dataSource":"","params":{},"placeholders":{"jss-campaign-container-components":[{"uid":"529e0dd4-aa0a-4fae-94a3-f17ef0320d73","componentName":"SectionTitleComponent","dataSource":"{32CF6211-24A4-419E-A028-BA49082565F4}","params":{},"fields":{"title":{"value":"Protect your business against financial crime"},"supTitleTargetText":{"value":""},"supTitleTarget":{"value":{"href":""}},"anchorId":{"value":"{E0071380-52F5-4F9A-AC8C-6978B31A41E2}"},"applySvbTheme":{"value":false},"Task ID":{"value":""}}},{"uid":"c08cde2e-4de8-4ded-840a-3184a5b38fd4","componentName":"AdditionalContentSectionComponent","dataSource":"{E0071380-52F5-4F9A-AC8C-6978B31A41E2}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EFinancial crime is a growing global issue and is estimated to cost the UK economy &pound;37 billion per year*. Today&rsquo;s reality is that up-to-date information is a critical weapon for all banks in the fight to prevent criminals from accessing the financial system.\u003C\u002Fp\u003E\n\u003Cp\u003EAt HSBC, we&rsquo;re committed to fighting financial crime. As part of our work in this area, we&rsquo;ve implemented an on-going programme to update and validate the information we hold on all business customers. Having a deep understanding of each customer &ndash; what they do, where they do it, who they do it with and who benefits &ndash; is a key part of our ability to detect and deter attempts to defraud that customer, to launder money, to breach sanctions or to evade taxes.\u003C\u002Fp\u003E\n\u003Cp\u003EAs part of this programme, we&rsquo;re asking our customers to provide information about themselves and the nature of their business or organisation. We typically allow 3 months for this process to be completed for each customer. We do everything we can to explain what information we need and when we need it by &ndash; communicating with customers through letters, emails, internet banking banners and phone calls. It&rsquo;s important these requests are responded to in a timely manner so the information gathering process can be completed. The process is iterative, and we sometimes may need to ask for additional information as we conduct our reviews. \u003Cspan style=\"color: black;\"\u003EWe&rsquo;ve made it easier for our customers to contact us by adding to our dedicated \u003C\u002Fspan\u003E\u003Cspan style=\"color: black;\"\u003ECall \u003C\u002Fspan\u003E\u003Cspan style=\"color: black;\"\u003ECentre team\u003C\u002Fspan\u003E.\u003C\u002Fp\u003E\n\u003Cp\u003EWe&rsquo;d like to thank all business customers who have provided information we&rsquo;ve asked for in a timely and comprehensive manner.\u003C\u002Fp\u003E\n\u003Cp\u003EWhere we haven't received all the information we need, as a last resort, we sometimes have to restrict banking services or close an account. Clearly this is not our preferred outcome and we appreciate it may cause disruption for our customers.\u003C\u002Fp\u003E\n\u003Cp\u003EIf your business has experienced problems with our requests, or if you have any questions about an information request you&rsquo;ve received from us, please contact us on: 0800 030 4516.\u003C\u002Fp\u003E\n\u003Cp\u003EWhen you hear from us please don&rsquo;t delay in responding. We thank you for your on-going understanding and co-operation.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"177c631d-f037-47b1-94d0-bf72437cbdc3","componentName":"SimpleLegalDisclaimerComponent","dataSource":"{8B5A06FB-88B5-400B-9FC4-F53380EF9CB9}","params":{},"fields":{"content":{"value":"\n\u003Cp\u003E*Source: HM Treasury\u002FHome Office - National risk assessment of money laundering and terrorist financing 2020\u003C\u002Fp\u003E"},"title":{"value":""},"isAccordion":{"value":false},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"e56bb6c1-e5b7-4eb7-adb1-d98a1b7e45ce","componentName":"InformationAccordionComponent","dataSource":"{7FA7BC88-EAA3-4FAA-B80D-6D4281B082BC}","params":{},"fields":{"data":{"datasource":{"title_en":{"value":""},"Task ID":{"value":""},"panels":[{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"HSBC SmartServe"},"content":{"value":"\u003Cp\u003EHSBC SmartServe is a digital platform we've launched to help your businesses complete some of their admin tasks quicker and more conveniently online including completing your Safeguard review and signing documents electronically.\u003C\u002Fp\u003E\n\u003Cp\u003EAlready registered or received an email asking you to complete your safeguard review? Log on to HSBC SmartServe \u003Ca rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fsmartserve.hsbc\u002Fdbs-auth-ui\u002Fauth\u002F#\u002F##\u002F\"\" target=\"_blank\"\u003Ehere\u003C\u002Fa\u003E.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"What are we doing to help you stay safe?"},"content":{"value":"\u003Cp\u003EHSBC Safeguard is a series of initiatives designed to better protect all our customers and their finances from fraud and financial crime. To do this we need to ensure the information we have about you is correct.\u003C\u002Fp\u003E\u003Cstrong\u003EOver the next few months we will:\u003C\u002Fstrong\u003E\n\u003Cul\u003E\n \u003Cli\u003Ereview all our customer accounts to check we have all the details we need\u003C\u002Fli\u003E\n \u003Cli\u003Elet you know if we need you to confirm, update or provide new information\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"What is financial crime?"},"content":{"value":"\u003Cp\u003ETo help answer your questions about financial crime, and why we are asking for additional information when you open your accounts with us, we have made 3 videos to help you understand financial crime, and the link between providing additional information and protection.\u003C\u002Fp\u003E"},"Task 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safer?"},"applySvbTheme":{"value":false},"transcript":{"value":{"href":""}},"transcriptLabel":{"value":""},"playerConfiguration":{"id":"9075f6a6-44ff-40dc-bc98-c8a862e4ecd2","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Fhsbc-rbwm-uk-cmb-gbm-amg","fields":{"account":{"id":"ea526ca2-77f0-4389-991b-1d2b0b6f1eb2","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Faccounts\u002Fhsbc-rbwm-uk","fields":{"accountId":{"value":"1496514754001"},"Task ID":{"value":""}}},"player":{"id":"205ec28d-15ea-446e-8288-33ecc7edcc33","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Fplayers\u002Frbwm-uk-cmb-gbm-amg","fields":{"playerDescription":{"value":"RBWM CMB-GBM-AMG"},"playerId":{"value":"HyyVr2YQ"},"Task 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on:\u003Cbr\u003E\n\u003Cstrong\u003EUK\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Ch3\u003E0800 030 4516\u003C\u002Fh3\u003E\n\u003Cp\u003ELines are open 9am to 5:30pm, Monday to Friday.\u003C\u002Fp\u003E\n\u003Cp\u003ETextphone: 03457 125 563\u003C\u002Fp\u003E\n\u003Cp\u003EFrom overseas, call:\u003C\u002Fp\u003E\n\u003Ch3\u003E+44 1226 260 878\u003C\u002Fh3\u003E\n\u003Cp\u003ELines are open 9am to 5:30pm, Monday to Friday.\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n \u003Ca href=\"\u002Fen-gb\u002Fcampaigns\u002Fkeeping-your-charity-safe\"\u003EKeeping Your Charity Safe - A guide for Trustees of small or medium-sized charities\u003C\u002Fa\u003E\u003C\u002Fli\u003E\n \u003Cli\u003E\n \u003Ca href=\"\u002F-\u002Fmedia\u002Fmedia\u002Fuk\u002Fpdfs\u002Fcampaigns\u002Fcustomer-documentation-guide-12dec19.pdf\"\u003ECustomer Documentation Guide - Guide to the documentation that may be required as part of the Safeguard process 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