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<!doctype html><html lang="en-gb" dir="ltr"><head> <title data-react-helmet="true">Contact Us | HSBC Business Banking | Online Banking | HSBC UK</title> <meta data-react-helmet="true" charset="utf-8"/><meta data-react-helmet="true" property="og:title" content="Contact us"/><meta data-react-helmet="true" property="og:type" content="video.other"/><meta data-react-helmet="true" property="og:url" content="https://www.business.hsbc.uk/en-gb/contact-us"/><meta data-react-helmet="true" property="og:description" content="If you're registered for Business Internet Banking, you can now reset your telephone security number by chatting with us online. 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value="tab-panel-1" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Lending appeal</option><option value="tab-panel-2" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Product and Services</option><option value="tab-panel-3" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Business Banking </option><option value="tab-panel-4" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">International</option><option value="tab-panel-5" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Specialist Expertise</option></select><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 jqcDof"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon" data-testid="Icon-ChevronDown" data-trackid="Icon-ChevronDown@1.5.0"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronDownIcon" data-id="Icon" opacity="1" fill="#333"><path d="M17 4.196l-8 7.998-8-7.998v1.696l8 8 8-8z"></path><path fill="none" d="M18 18H0V0h18z"></path></svg></div></div></div></div></div></div><div id="tab-container-content" role="region" aria-live="polite" class="tab"><div></div><div id="tab-panel-0" tabindex="0" mode="light" width="100%" display="flex" role="tabpanel" data-testid="TabPanel" data-trackid="TabPanel@1.5.0" aria-labelledby="tab-tab-panel-0" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 TabPanel___StyledPanelBox-sc-ty6ejl-0 bDIRIC"><div id="" class="tab___3lD8h"><div class="tab-content"><div class="tab-content__panel___2NOWe"><div class="content-item___1xpOP"><div id="" class="feature-boxes___2eEhS"><div class="feature-boxes__cell___2zPjz"><div class="feature-box___1kch9"><h3 class="feature-box__title___3c3Zs"></h3><div class="feature-box__content___EsxHS"><p>Be Fraud Aware – Criminals can often “spoof” our telephone numbers to make it appear they’re calling from HSBC UK. <strong>Never share your internet banking security codes with anyone, including us</strong>. For further hints and tips on how to protect your business, please visit our <a href="/en-gb/campaigns/hsbc-business-banking-fraud-centre">Fraud Centre</a>.</p></div></div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Whatever you want to speak to us about, you'll find the right telephone number here.</p></div></div></div></div></div><div class="content-item___1xpOP"><div class="information-accordion___LtsyS"><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Life Event - Bereavement</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p><strong>Bereavement</strong></p> <p>To report the death of an individual related to a business or a personal banking customer, please visit our <a href="https://www.hsbc.co.uk/help/life-events/bereavement/commercial-customers/" target="_blank">Bereavement Support page</a>. </p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>HSBC Kinetic </span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you’re an existing customer, you can get in touch using ‘Chat with us’ in the ‘Support’ section of your HSBC Kinetic app. </p> <p>For more information and our up-to-date opening times, see our <a href="/en-gb/products/kinetic">HSBC Kinetic page</a>. </p></div></div></div></div></div></div></div><div id="openinghours" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="true" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Online help</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronUpThick" data-trackid="Icon-ChevronUpThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronUpThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M0 10.729l8-8 8 8V8.183L8 .185 0 8.183z"></path><path fill="none" d="M0 0h16v11H0z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:visible;height:auto" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="false" class="information-accordion__content___LoIIy"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Our Chat Assistant is available 24 hours a day, 7 days a week and may be able to answer your query. If it doesn’t help with your query, you can connect to an agent.</p> <p>Simply use the <strong>‘Need help?’</strong> tab to the right of your screen.</p> <p>To discuss account specific information, you’ll need to log on to Business Internet Banking to start a chat. Alternatively, you can start a chat in your app by going to <strong>‘Chat with us’</strong> in the ‘Support’ menu.</p> <p>Agents are online Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Experiencing financial difficulty</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you have a Relationship Manager, please get in touch with them in the first instance, as they will be best placed to provide tailored support for your business. If you don’t have a Relationship Manager, please call our dedicated Financial Support Team on 0800 085 3955.</p> <p>Open 08:00 to 18:00 Monday to Friday (except bank holidays) and 08:00 to 16:00 Saturday.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>To report a lost or stolen card </span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account.</p> <p>If you're calling from the UK</p> <h2>0800 085 2401</h2> <p>Lines are open 24 hours a day, every day of the year.</p> <p>Calling from outside the UK</p> <h2>+44 1442 422 929</h2> <p>Lines are open 24 hours a day, every day of the year.</p> <p>Text Relay service</p> <p>If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our <a href="/en-gb/solutions/accessibility">Accessibility page</a>.</p> <p>If you're registered for internet banking, you can still manage your account online. If you require support, our Chat Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query or connect you with an agent, if available.</p> <p>Our branches are also still open; <a href="https://www.hsbc.co.uk/branch-finder/">find your local branch here</a> and check the opening times.</p> <p><a href="/en-gb/contact-us">Staying safe online</a></p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>To report fraud </span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0">If you believe you have been a victim of fraud, please visit our <a href="/en-gb/campaigns/fraud-reporting">fraud reporting page</a></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Safeguard queries</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you've received a letter asking you to call us, our customer service team will be happy to confirm all your details.</p> <p>If you're calling from the UK</p> <h2>0800 030 4516</h2> <p>Lines are open Monday to Friday, 9am to 5.30pm.</p></div></div></div></div></div></div></div><div id="existing" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Existing customers</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Our highly-trained, Business Telephone Banking team is here to answer all your queries.</p> <p>Please just have your account number and sort code - or your 16-digit card number handy before you call.</p> <p>If you're calling from the UK</p> <h2>03457 60 60 60</h2> <p>We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).</p> <p>Calling from outside the UK</p> <h2>+44 1226 260 878</h2> <p>We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).</p> <p>Text Relay service</p> <p>If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our <a href="/en-gb/solutions/accessibility">Accessibility page</a>.</p> <p>If you're registered for internet banking, you can still manage your account online. If you require support, our Chat Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query or connect you with an agent, if available.</p> <p>Our branches are also still open; <a href="https://www.hsbc.co.uk/branch-finder/">find your local branch here</a> and check the opening times.</p></div></div></div></div></div></div></div><div id="onlinebanking" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>For help with online banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Whether you're using a desktop or our mobile banking app, our knowledgeable internet banking team can answer all your queries. </p> <p>If you're calling from the UK</p> <h2>03456 022 014</h2> <p>We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).</p> <br> <p>Calling from outside the UK</p> <h2>+44 1792 496 941</h2> <p>We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).</p> <br> <p>Text Relay service</p> <p>If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our <a href="/en-gb/solutions/accessibility">Accessibility page</a>.</p> <p>If you're registered for internet banking, you can still manage your account online. If you require support, our Chat Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query or connect you with an agent, if available.</p> <p>Our branches are also still open; <a href="https://www.hsbc.co.uk/branch-finder/">find your local branch here</a> and check the opening times.</p> <p><a href="/en-gb/solutions/business-internet-banking">Find out more about Business Internet Banking</a></p> <p><a href="/en-gb/solutions/business-internet-banking">Register for Business Internet Banking</a></p> <p><a href="/en-gb/contact-us">Activate Business Internet Banking</a></p></div></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><ul> <li><a href="/en-gb/regulations/complaints"><span style="text-decoration: underline;">Make a complaint</span></a></li> </ul> <p>We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know.</p> <ul> <li><span style="text-decoration: underline;"><a href="/en-gb/contact-us"></a><a href="/en-gb/contact-us">Business Lending appeals</a></span></li> </ul> <p>If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.</p> <br class="t-last-br"> <br class="t-last-br"> <br class="t-last-br"></div></div></div></div></div></div></div></div></div></div></div></div></main><div class="layout-footer"><div class="back-to-top-wrapper___1Yb6r" role="navigation" aria-label="Back to top"><button aria-hidden="false" tabindex="0" class="back-to-top___usCzH"><span class="back-to-top__icon___3WMqd"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon" data-testid="Icon-DirectionUp" data-trackid="Icon-DirectionUp@1.5.0"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO 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For other accessible ways to contact us, please visit our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Faccessibility\"\u003EAccessibility page\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you're registered for internet banking, you can still manage your account online. 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