CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=EDGE" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="cac-page-id" content="1189803281" /> <meta name="cac-space-key" content="JIRAKB" /> <meta name="cac-space-name" content="JIRA Knowledge Base" /> <meta name="cac-base-url" content="" /> <meta name="cac-user-token" id="atlassian-token" content="56f623f1c372745922a33f6eafdc516099acf055"> <meta name="google-site-verification" content="WJJ7tHb2VT43pW6XPfWrJWJecm-VO42XsG7KVG_Dp8E" /> <meta name="botify-site-verification" content="QTXNdNPv8pJZJylqnzCLil52hqXwHZRE" > <meta name="product-name" content="Jira Software" /> <meta name="product-version" content="cloud,10.2,10.1,10.0,9.17,9.16,9.15,9.14,9.13,9.12,9.11,9.10,9.9,9.8,9.7,9.6,9.5,9.4,9.3,9.2,9.1,9.0,8.22,8.21,8.20,8.19,8.18,8.17,8.16,8.15,8.14,8.13,8.12,8.11" /> <meta name="page-type" content="knowledge-base" /> <script class="SL_swap" id="transifex_live_js"></script> <script> window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{}; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.entity-types"]="{\u0022singular\u0022:{\u0022refapp.charlie\u0022:\u0022Charlie\u0022,\u0022fecru.project\u0022:\u0022Crucible Project\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repository\u0022,\u0022stash.project\u0022:\u0022Stash Project\u0022,\u0022generic.entity\u0022:\u0022Generic Project\u0022,\u0022confluence.space\u0022:\u0022Confluence Space\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Project\u0022,\u0022jira.project\u0022:\u0022Jira Project\u0022},\u0022plural\u0022:{\u0022refapp.charlie\u0022:\u0022Charlies\u0022,\u0022fecru.project\u0022:\u0022Crucible Projects\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repositories\u0022,\u0022stash.project\u0022:\u0022Stash Projects\u0022,\u0022generic.entity\u0022:\u0022Generic Projects\u0022,\u0022confluence.space\u0022:\u0022Confluence Spaces\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Projects\u0022,\u0022jira.project\u0022:\u0022Jira Projects\u0022}}"; WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\u0022\u0022"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.authentication-types"]="{\u0022com.atlassian.applinks.api.auth.types.BasicAuthenticationProvider\u0022:\u0022Basic Access\u0022,\u0022com.atlassian.applinks.api.auth.types.TrustedAppsAuthenticationProvider\u0022:\u0022Trusted Applications\u0022,\u0022com.atlassian.applinks.api.auth.types.CorsAuthenticationProvider\u0022:\u0022CORS\u0022,\u0022com.atlassian.applinks.api.auth.types.OAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthWithImpersonationAuthenticationProvider\u0022:\u0022OAuth\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-types"]="{\u0022crowd\u0022:\u0022Crowd\u0022,\u0022confluence\u0022:\u0022Confluence\u0022,\u0022fecru\u0022:\u0022FishEye / Crucible\u0022,\u0022stash\u0022:\u0022Stash\u0022,\u0022jira\u0022:\u0022Jira\u0022,\u0022refapp\u0022:\u0022Reference Application\u0022,\u0022bamboo\u0022:\u0022Bamboo\u0022,\u0022generic\u0022:\u0022Generic Application\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-help-paths"]="{\u0022entries\u0022:{\u0022applinks.docs.root\u0022:\u0022https://confluence.atlassian.com/display/APPLINKS-082/\u0022,\u0022applinks.docs.diagnostics.troubleshoot.sslunmatched\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthsignatureinvalid\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthtimestamprefused\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.delete.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.adding.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administration.guide\u0022:\u0022Application+Links+Documentation\u0022,\u0022applinks.docs.oauth.security\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.troubleshoot.application.links\u0022:\u0022Troubleshoot+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownerror\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.trusted.apps\u0022:\u0022Configuring+Trusted+Applications+authentication+for+an+application+link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelunsupported\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.ssluntrusted\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownhost\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.delete.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.adding.project.link\u0022:\u0022Configuring+Project+links+across+Applications\u0022,\u0022applinks.docs.link.applications\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthproblem\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.migration\u0022:\u0022Update+application+links+to+use+OAuth\u0022,\u0022applinks.docs.relocate.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administering.entity.links\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.upgrade.application.link\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.connectionrefused\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.oauth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.insufficient.remote.permission\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.configuring.application.link.auth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics\u0022:\u0022Application+links+diagnostics\u0022,\u0022applinks.docs.configured.authentication.types\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.adding.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unexpectedresponse\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.basic\u0022:\u0022Configuring+Basic+HTTP+Authentication+for+an+Application+Link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelmismatch\u0022:\u0022OAuth+troubleshooting+guide\u0022}}"; if(window.WRM._dataArrived)window.WRM._dataArrived();</script> <script src="/s/5bb9839c32c00c56162309ddd967bb03-CDN/ym1mk8/8804/1jpfuow/46dd15702187958a1bfc2708dcff2a2e/_/download/contextbatch/js/_super/batch.js?locale=en-GB" data-wrm-key="_super" data-wrm-batch-type="context" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:amd-support/confluence.extra.jira:amd-support.js" data-wrm-key="confluence.extra.jira:amd-support" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/1.0/_/download/batch/confluence.web.resources:querystring/confluence.web.resources:querystring.js" data-wrm-key="confluence.web.resources:querystring" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/1.0/_/download/batch/confluence.web.resources:url/confluence.web.resources:url.js" data-wrm-key="confluence.web.resources:url" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/1.0/_/download/batch/confluence.web.resources:analytics-support/confluence.web.resources:analytics-support.js" data-wrm-key="confluence.web.resources:analytics-support" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:lodash-amd/com.atlassian.applinks.applinks-plugin:lodash-amd.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:lodash-amd" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-lib/com.atlassian.applinks.applinks-plugin:applinks-lib.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-lib" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-common-exported/com.atlassian.applinks.applinks-plugin:applinks-common-exported.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-common-exported" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/9.2.2-patch-2/_/download/batch/com.atlassian.auiplugin:split_aui.core/com.atlassian.auiplugin:split_aui.core.js?locale=en-GB" data-wrm-key="com.atlassian.auiplugin:split_aui.core" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-util-js/com.atlassian.applinks.applinks-plugin:applinks-util-js.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-util-js" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:feature-oauth-dance/com.atlassian.applinks.applinks-plugin:feature-oauth-dance.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:feature-oauth-dance" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/8.2.5/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-oauth-ui/com.atlassian.applinks.applinks-plugin:applinks-oauth-ui.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-oauth-ui" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:common/confluence.extra.jira:common.js?locale=en-GB" data-wrm-key="confluence.extra.jira:common" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:jira-issues-view-mode-async-resource/confluence.extra.jira:jira-issues-view-mode-async-resource.js" data-wrm-key="confluence.extra.jira:jira-issues-view-mode-async-resource" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/9.2.2-patch-2/_/download/batch/com.atlassian.auiplugin:split_aui.page.iconography/com.atlassian.auiplugin:split_aui.page.iconography.js?locale=en-GB" data-wrm-key="com.atlassian.auiplugin:split_aui.page.iconography" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:jira-issues-view-mode-resources/confluence.extra.jira:jira-issues-view-mode-resources.js?locale=en-GB" data-wrm-key="confluence.extra.jira:jira-issues-view-mode-resources" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/aabe1ef43352650f8241e9af82904203-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:web-resources/confluence.extra.jira:web-resources.js?locale=en-GB" data-wrm-key="confluence.extra.jira:web-resources" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/2.22.7/_/download/batch/com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter/com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter.js" data-wrm-key="com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/2.22.7/_/download/batch/com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler/com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler.js" data-wrm-key="com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler" data-wrm-batch-type="resource" data-initially-rendered></script> <script> window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{}; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.entity-types"]="{\u0022singular\u0022:{\u0022refapp.charlie\u0022:\u0022Charlie\u0022,\u0022fecru.project\u0022:\u0022Crucible Project\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repository\u0022,\u0022stash.project\u0022:\u0022Stash Project\u0022,\u0022generic.entity\u0022:\u0022Generic Project\u0022,\u0022confluence.space\u0022:\u0022Confluence Space\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Project\u0022,\u0022jira.project\u0022:\u0022Jira Project\u0022},\u0022plural\u0022:{\u0022refapp.charlie\u0022:\u0022Charlies\u0022,\u0022fecru.project\u0022:\u0022Crucible Projects\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repositories\u0022,\u0022stash.project\u0022:\u0022Stash Projects\u0022,\u0022generic.entity\u0022:\u0022Generic Projects\u0022,\u0022confluence.space\u0022:\u0022Confluence Spaces\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Projects\u0022,\u0022jira.project\u0022:\u0022Jira Projects\u0022}}"; WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\u0022\u0022"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.authentication-types"]="{\u0022com.atlassian.applinks.api.auth.types.BasicAuthenticationProvider\u0022:\u0022Basic Access\u0022,\u0022com.atlassian.applinks.api.auth.types.TrustedAppsAuthenticationProvider\u0022:\u0022Trusted Applications\u0022,\u0022com.atlassian.applinks.api.auth.types.CorsAuthenticationProvider\u0022:\u0022CORS\u0022,\u0022com.atlassian.applinks.api.auth.types.OAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthWithImpersonationAuthenticationProvider\u0022:\u0022OAuth\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-types"]="{\u0022crowd\u0022:\u0022Crowd\u0022,\u0022confluence\u0022:\u0022Confluence\u0022,\u0022fecru\u0022:\u0022FishEye / Crucible\u0022,\u0022stash\u0022:\u0022Stash\u0022,\u0022jira\u0022:\u0022Jira\u0022,\u0022refapp\u0022:\u0022Reference Application\u0022,\u0022bamboo\u0022:\u0022Bamboo\u0022,\u0022generic\u0022:\u0022Generic Application\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-help-paths"]="{\u0022entries\u0022:{\u0022applinks.docs.root\u0022:\u0022https://confluence.atlassian.com/display/APPLINKS-082/\u0022,\u0022applinks.docs.diagnostics.troubleshoot.sslunmatched\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthsignatureinvalid\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthtimestamprefused\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.delete.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.adding.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administration.guide\u0022:\u0022Application+Links+Documentation\u0022,\u0022applinks.docs.oauth.security\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.troubleshoot.application.links\u0022:\u0022Troubleshoot+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownerror\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.trusted.apps\u0022:\u0022Configuring+Trusted+Applications+authentication+for+an+application+link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelunsupported\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.ssluntrusted\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownhost\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.delete.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.adding.project.link\u0022:\u0022Configuring+Project+links+across+Applications\u0022,\u0022applinks.docs.link.applications\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthproblem\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.migration\u0022:\u0022Update+application+links+to+use+OAuth\u0022,\u0022applinks.docs.relocate.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administering.entity.links\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.upgrade.application.link\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.connectionrefused\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.oauth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.insufficient.remote.permission\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.configuring.application.link.auth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics\u0022:\u0022Application+links+diagnostics\u0022,\u0022applinks.docs.configured.authentication.types\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.adding.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unexpectedresponse\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.basic\u0022:\u0022Configuring+Basic+HTTP+Authentication+for+an+Application+Link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelmismatch\u0022:\u0022OAuth+troubleshooting+guide\u0022}}"; if(window.WRM._dataArrived)window.WRM._dataArrived();</script> <link rel="stylesheet" href="/s/5891c4bc386d9b7eb92d12ec45f39b1d-CDN/ym1mk8/8804/1jpfuow/46dd15702187958a1bfc2708dcff2a2e/_/download/contextbatch/css/_super/batch.css" data-wrm-key="_super" data-wrm-batch-type="context" media="all"> <link rel="stylesheet" href="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ym1mk8/8804/1jpfuow/17.19.15/_/download/batch/confluence.extra.jira:common/confluence.extra.jira:common.css" data-wrm-key="confluence.extra.jira:common" data-wrm-batch-type="resource" media="all"> <meta name="cac-page-title" content="The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0 | Jira | Atlassian Documentation" /> <title>The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0 | Jira | Atlassian Documentation</title> <script src='https://js.sentry-cdn.com/957cf26503db497eb94e931e6df0455d.min.js' crossorigin="anonymous"></script>  <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="ed42d30f-c9f0-408c-b65a-cd77205ecdf5" data-test="false" data-geofence="false" data-sync="false" ></script> <script type="text/javascript"> var loadExternalJS = function(url, location, callback) { var scriptTag = document.createElement('script'); scriptTag.src = url; scriptTag.type = 'text/javascript'; // bind the event to the callback function scriptTag.onreadystatechange = callback; scriptTag.onload = callback; location.appendChild(scriptTag); } </script> <script> function initializeATLAnalytics() { if (typeof ace !== 'undefined') { console.log('Initializing ATL analytics') ace.analytics.Initializer.initWithPageAnalytics('9nfqb81km3'); } } </script> <script type="text/plain" class="optanon-category-2"> loadExternalJS("https://atl-global.atlassian.com/js/atl-global.min.js", document.body, initializeATLAnalytics); </script> <script> window.cacProductMetadata = JSON.parse("[{\"productName\":\"Jira Software\",\"cloudSpace\":\"JIRASOFTWARECLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JIRAKB\",\"gsgCloudSpace\":\"GSWJSW\",\"kbServerSpace\":\"JIRAKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jirasoftware\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jirasoftware-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-software\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/JIRA-Software\/ct-p\/jira-software\",\"searchScope\":\"jirasoftwareallversions\",\"titleSuffix\":\"| Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"JIRASOFTWARESERVER\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0917\",\"banner\":\"\",\"number\":\"9.17\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0916\",\"banner\":\"\",\"number\":\"9.16\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0915\",\"banner\":\"\",\"number\":\"9.15\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0914\",\"banner\":\"\",\"number\":\"9.14\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0913\",\"banner\":\"\",\"number\":\"9.13\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0912\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER090\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0822\",\"banner\":\"\",\"number\":\"8.22\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0821\",\"banner\":\"\",\"number\":\"8.21\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0820\",\"banner\":\"\",\"number\":\"8.20\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0819\",\"banner\":\"\",\"number\":\"8.19\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0818\",\"banner\":\"\",\"number\":\"8.18\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0817\",\"banner\":\"\",\"number\":\"8.17\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0816\",\"banner\":\"\",\"number\":\"8.16\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0815\",\"banner\":\"\",\"number\":\"8.15\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0814\",\"banner\":\"\",\"number\":\"8.14\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0813\",\"banner\":\"\",\"number\":\"8.13\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0812\",\"banner\":\"\",\"number\":\"8.12\",\"showInList\":false},{\"spaceId\":\"JIRASOFTWARESERVER0811\",\"banner\":\"\",\"number\":\"8.11\",\"showInList\":false}]},{\"productName\":\"Jira Service Management\",\"cloudSpace\":\"SERVICEDESKCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWJSD\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jira-service-management-server\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira-service-management\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira-service-management\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-service-management#server-license\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Jira-Service-Management\/ct-p\/jira-service-desk\",\"searchScope\":\"jiraservicedeskallversions\",\"titleSuffix\":\"| Service Desk Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"SERVICEDESKSERVER\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0517\",\"banner\":\"\",\"number\":\"5.17\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0516\",\"banner\":\"\",\"number\":\"5.16\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0509\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0508\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0507\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0506\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0505\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0504\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0503\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0502\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0501\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0422\",\"banner\":\"\",\"number\":\"4.22\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0421\",\"banner\":\"\",\"number\":\"4.21\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0420\",\"banner\":\"\",\"number\":\"4.20\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0419\",\"banner\":\"\",\"number\":\"4.19\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0418\",\"banner\":\"\",\"number\":\"4.18\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0417\",\"banner\":\"\",\"number\":\"4.17\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0416\",\"banner\":\"\",\"number\":\"4.16\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0415\",\"banner\":\"\",\"number\":\"4.15\",\"showInList\":false},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0414\",\"banner\":\"\",\"number\":\"4.14\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0413\",\"banner\":\"\",\"number\":\"4.13\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0412\",\"banner\":\"\",\"number\":\"4.12\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0411\",\"banner\":\"\",\"number\":\"4.11\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0410\",\"banner\":\"\",\"number\":\"4.10\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER049\",\"banner\":\"\",\"number\":\"4.9\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER048\",\"banner\":\"\",\"number\":\"4.8\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER047\",\"banner\":\"\",\"number\":\"4.7\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER046\",\"banner\":\"\",\"number\":\"4.6\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER045\",\"banner\":\"\",\"number\":\"4.5\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0316\",\"banner\":\"\",\"number\":\"3.16\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0315\",\"banner\":\"\",\"number\":\"3.15\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0314\",\"banner\":\"\",\"number\":\"3.14\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0313\",\"banner\":\"\",\"number\":\"3.13\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0312\",\"banner\":\"\",\"number\":\"3.12\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0311\",\"banner\":\"\",\"number\":\"3.11\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER0310\",\"banner\":\"\",\"number\":\"3.10\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER039\",\"banner\":\"\",\"number\":\"3.9\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER038\",\"banner\":\"\",\"number\":\"3.8\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":false},{\"spaceId\":\"SERVICEDESKSERVER030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK025\",\"banner\":\"\",\"number\":\"2.5\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK024\",\"banner\":\"\",\"number\":\"2.4\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK023\",\"banner\":\"\",\"number\":\"2.3\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK022\",\"banner\":\"\",\"number\":\"2.2\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK021\",\"banner\":\"\",\"number\":\"2.1\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK020\",\"banner\":\"\",\"number\":\"2.0\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK012\",\"banner\":\"\",\"number\":\"1.2\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK010\",\"banner\":\"\",\"number\":\"1.0\",\"showInList\":false},{\"spaceId\":\"SERVICEDESK011\",\"banner\":\"\",\"number\":\"1.1\",\"showInList\":false}]},{\"productName\":\"Jira Core\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWJC\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jiracore\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jiracore-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-core\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/JIRA-Core\/ct-p\/jira-core\",\"searchScope\":\"jiracoreallversions\",\"titleSuffix\":\"| Jira Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"JIRACORESERVER\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER090\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER822\",\"banner\":\"\",\"number\":\"8.22\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0821\",\"banner\":\"\",\"number\":\"8.21\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0820\",\"banner\":\"\",\"number\":\"8.20\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0819\",\"banner\":\"\",\"number\":\"8.19\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0818\",\"banner\":\"\",\"number\":\"8.18\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0817\",\"banner\":\"\",\"number\":\"8.17\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0816\",\"banner\":\"\",\"number\":\"8.16\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0815\",\"banner\":\"\",\"number\":\"8.15\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0814\",\"banner\":\"\",\"number\":\"8.14\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0813\",\"banner\":\"\",\"number\":\"8.13\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0812\",\"banner\":\"\",\"number\":\"8.12\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0811\",\"banner\":\"\",\"number\":\"8.11\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0810\",\"banner\":\"\",\"number\":\"8.10\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER089\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER088\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER087\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER086\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER085\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER084\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER083\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER082\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER081\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER080\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0713\",\"banner\":\"\",\"number\":\"7.13\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0712\",\"banner\":\"\",\"number\":\"7.12\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0711\",\"banner\":\"\",\"number\":\"7.11\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER0710\",\"banner\":\"\",\"number\":\"7.10\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER079\",\"banner\":\"\",\"number\":\"7.9\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER078\",\"banner\":\"\",\"number\":\"7.8\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER077\",\"banner\":\"\",\"number\":\"7.7\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER076\",\"banner\":\"\",\"number\":\"7.6\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER075\",\"banner\":\"\",\"number\":\"7.5\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"JIRACORESERVER070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false}]},{\"productName\":\"Confluence\",\"cloudSpace\":\"ConfCloud\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CONFKB\",\"gsgCloudSpace\":\"GSWCC\",\"kbServerSpace\":\"CONFKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/confluence\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/confluence-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=confluence\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=confluence\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/confluence\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Confluence\/ct-p\/confluence\",\"searchScope\":\"confluenceallversions\",\"titleSuffix\":\"| Confluence | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"DOC\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"CONF90\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"CONF89\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":true},{\"spaceId\":\"CONF88\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":true},{\"spaceId\":\"CONF87\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":true},{\"spaceId\":\"CONF86\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":true},{\"spaceId\":\"CONF85\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":true},{\"spaceId\":\"CONF84\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":true},{\"spaceId\":\"CONF83\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":true},{\"spaceId\":\"CONF82\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"CONF81\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":true},{\"spaceId\":\"CONF80\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":true},{\"spaceId\":\"CONF720\",\"banner\":\"\",\"number\":\"7.20\",\"showInList\":true},{\"spaceId\":\"CONF719\",\"banner\":\"\",\"number\":\"7.19\",\"showInList\":true},{\"spaceId\":\"CONF718\",\"banner\":\"\",\"number\":\"7.18\",\"showInList\":true},{\"spaceId\":\"CONF717\",\"banner\":\"\",\"number\":\"7.17\",\"showInList\":true},{\"spaceId\":\"CONF716\",\"banner\":\"\",\"number\":\"7.16\",\"showInList\":true},{\"spaceId\":\"CONF715\",\"banner\":\"<b>Confluence\u00A07.15\u00A0reached end of life on\u00A024 November\u00A02023<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.15\",\"showInList\":false},{\"spaceId\":\"CONF714\",\"banner\":\"<b>Confluence\u00A07.14\u00A0reached end of life on\u00A012 October\u00A02023<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.14\",\"showInList\":false},{\"spaceId\":\"CONF713\",\"banner\":\"<b>Confluence\u00A07.13\u00A0reached end of life on\u00A017 August\u00A02023<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.13\",\"showInList\":false},{\"spaceId\":\"CONF712\",\"banner\":\"<b>Confluence\u00A07.12\u00A0reached end of life on\u00A013 April\u00A02023<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.12\",\"showInList\":false},{\"spaceId\":\"CONF711\",\"banner\":\"<b>Confluence\u00A07.11\u00A0reached end of life on\u00A02\u00A0February\u00A02023<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.11\",\"showInList\":false},{\"spaceId\":\"CONF710\",\"banner\":\"<b>Confluence\u00A07.10\u00A0reached end of life on\u00A015\u00A0December\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.10\",\"showInList\":false},{\"spaceId\":\"CONF79\",\"banner\":\"<b>Confluence\u00A07.9\u00A0reached end of life on\u00A010\u00A0November\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.9\",\"showInList\":false},{\"spaceId\":\"CONF78\",\"banner\":\"<b>Confluence\u00A07.8\u00A0reached end of life on\u00A029\u00A0September\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.8\",\"showInList\":false},{\"spaceId\":\"CONF77\",\"banner\":\"<b>Confluence\u00A07.7\u00A0reached end of life on\u00A019\u00A0August\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.7\",\"showInList\":false},{\"spaceId\":\"CONF76\",\"banner\":\"<b>Confluence\u00A07.6\u00A0reached end of life on\u00A030\u00A0June\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.6\",\"showInList\":false},{\"spaceId\":\"CONF75\",\"banner\":\"<b>Confluence\u00A07.5\u00A0reached end of life on\u00A020\u00A0May\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.5\",\"showInList\":false},{\"spaceId\":\"CONF74\",\"banner\":\"<b>Confluence\u00A07.4\u00A0reached end of life on\u00A018\u00A0August\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.4\",\"showInList\":false},{\"spaceId\":\"CONF73\",\"banner\":\"<b>Confluence\u00A07.3\u00A0reached end of life on\u00A05\u00A0February\u00A02022<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.3\",\"showInList\":false},{\"spaceId\":\"CONF72\",\"banner\":\"<b>Confluence 7.2 reached end of life on 12 December 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"CONF71\",\"banner\":\"<b>Confluence 7.1 reached end of life on 4 November 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"CONF70\",\"banner\":\"<b>Confluence 7.0 reached end of life on 10 September 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"7.0\",\"showInList\":false},{\"spaceId\":\"CONF615\",\"banner\":\"<b>Confluence 6.15 reached end of life on 14 March 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.15\",\"showInList\":false},{\"spaceId\":\"CONF614\",\"banner\":\"<b>Confluence 6.14 reached end of life on 22 January 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.14\",\"showInList\":false},{\"spaceId\":\"CONF613\",\"banner\":\"<b>Confluence 6.13 LTS reached end of life on 31 August 2021<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.13\",\"showInList\":false},{\"spaceId\":\"CONF612\",\"banner\":\"<b>Confluence 6.12 reached end of life on 2 October 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.12\",\"showInList\":false},{\"spaceId\":\"CONF611\",\"banner\":\"<b>Confluence 6.11 reached end of life on 14 August 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.11\",\"showInList\":false},{\"spaceId\":\"CONF610\",\"banner\":\"<b>Confluence 6.10 reached end of life on 26 June 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.10\",\"showInList\":false},{\"spaceId\":\"CONF69\",\"banner\":\"<b>Confluence 6.9 reached end of life on 8 May 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.9\",\"showInList\":false},{\"spaceId\":\"CONF68\",\"banner\":\"<b>Confluence 6.8 reached end of life on 20 March 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.8\",\"showInList\":false},{\"spaceId\":\"CONF67\",\"banner\":\"<b>Confluence 6.7 reached end of life on 30 January 2020<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.7\",\"showInList\":false},{\"spaceId\":\"CONF66\",\"banner\":\"\",\"number\":\"6.6\",\"showInList\":false},{\"spaceId\":\"CONF65\",\"banner\":\"<b>Confluence 6.5 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.5\",\"showInList\":false},{\"spaceId\":\"CONF64\",\"banner\":\"<b>Confluence 6.4 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.4\",\"showInList\":false},{\"spaceId\":\"CONF63\",\"banner\":\"<b>Confluence 6.3 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.3\",\"showInList\":false},{\"spaceId\":\"CONF62\",\"banner\":\"<b>Confluence 6.2 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.2\",\"showInList\":false},{\"spaceId\":\"CONF61\",\"banner\":\"<b>Confluence 6.1 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.1\",\"showInList\":false},{\"spaceId\":\"CONF60\",\"banner\":\"<b>Confluence 6.0 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"6.0\",\"showInList\":false},{\"spaceId\":\"CONF510\",\"banner\":\"<b>Confluence 5.10 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"5.10\",\"showInList\":false},{\"spaceId\":\"CONF59\",\"banner\":\"<b>Confluence 5.9 has reached end of life<\/b>\\u2028<br>Check out the <a href=\\\"https:\/\/confluence.atlassian.com\/display\/doc\\\">latest version<\/a> of the documentation.\",\"number\":\"5.9\",\"showInList\":false},{\"spaceId\":\"CONF58\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":false},{\"spaceId\":\"CONF57\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":false},{\"spaceId\":\"CONF56\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":false},{\"spaceId\":\"CONF55\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":false},{\"spaceId\":\"CONF54\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":false},{\"spaceId\":\"CONF53\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":false},{\"spaceId\":\"CONF52\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":false},{\"spaceId\":\"CONF51\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"CONF50\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"CONF43\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":false}]},{\"productName\":\"Hipchat\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"HIPCHATKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/hipchat\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/hipchat-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=hipchat\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=hipchat\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/hipchat\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/HipChat\/ct-p\/hipchat\",\"searchScope\":\"hipchatallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"HIPCHATDC3\",\"banner\":\"Hipchat Data Center reached end of life on 26 September 2019\",\"number\":\"Data Center\",\"showInList\":true},{\"spaceId\":\"HC\",\"banner\":\"Hipchat Server 2.4 will reach end of life on 30 June 2020\",\"number\":\"Server\",\"showInList\":true}]},{\"productName\":\"Bitbucket\",\"cloudSpace\":\"BITBUCKET\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"BBKB\",\"gsgCloudSpace\":\"GSWBB\",\"kbServerSpace\":\"BitbucketServerKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/bitbucket\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/bitbucket-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=bitbucket\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=bitbucket\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/bitbucket-server\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Bitbucket\/ct-p\/bitbucket\",\"searchScope\":\"bitbucketallversions\",\"titleSuffix\":\"| Bitbucket | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"BITBUCKETSERVER\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER092\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER091\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER090\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0819\",\"banner\":\"\",\"number\":\"8.19\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0818\",\"banner\":\"\",\"number\":\"8.18\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0817\",\"banner\":\"\",\"number\":\"8.17\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0816\",\"banner\":\"\",\"number\":\"8.16\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0815\",\"banner\":\"\",\"number\":\"8.15\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0814\",\"banner\":\"\",\"number\":\"8.14\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0813\",\"banner\":\"\",\"number\":\"8.13\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0812\",\"banner\":\"\",\"number\":\"8.12\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0811\",\"banner\":\"\",\"number\":\"8.11\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0810\",\"banner\":\"\",\"number\":\"8.10\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER089\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER088\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER087\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER086\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER085\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER084\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER083\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER082\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER081\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER080\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0721\",\"banner\":\"\",\"number\":\"7.21\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0720\",\"banner\":\"\",\"number\":\"7.20\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0718\",\"banner\":\"\",\"number\":\"7.18\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0719\",\"banner\":\"\",\"number\":\"7.19\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0717\",\"banner\":\"\",\"number\":\"7.17\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0716\",\"banner\":\"\",\"number\":\"7.16\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0715\",\"banner\":\"\",\"number\":\"7.15\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0714\",\"banner\":\"\",\"number\":\"7.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0713\",\"banner\":\"\",\"number\":\"7.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0712\",\"banner\":\"\",\"number\":\"7.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0711\",\"banner\":\"\",\"number\":\"7.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0710\",\"banner\":\"\",\"number\":\"7.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER079\",\"banner\":\"\",\"number\":\"7.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER078\",\"banner\":\"\",\"number\":\"7.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER077\",\"banner\":\"\",\"number\":\"7.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER076\",\"banner\":\"\",\"number\":\"7.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER075\",\"banner\":\"\",\"number\":\"7.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0610\",\"banner\":\"\",\"number\":\"6.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER069\",\"banner\":\"\",\"number\":\"6.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER068\",\"banner\":\"\",\"number\":\"6.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER067\",\"banner\":\"\",\"number\":\"6.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER066\",\"banner\":\"\",\"number\":\"6.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER065\",\"banner\":\"\",\"number\":\"6.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER064\",\"banner\":\"\",\"number\":\"6.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER063\",\"banner\":\"\",\"number\":\"6.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER062\",\"banner\":\"\",\"number\":\"6.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER061\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0516\",\"banner\":\"\",\"number\":\"5.16\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER059\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER058\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER057\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER056\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER055\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0414\",\"banner\":\"\",\"number\":\"4.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0413\",\"banner\":\"\",\"number\":\"4.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0412\",\"banner\":\"\",\"number\":\"4.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0411\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0410\",\"banner\":\"<p>Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER049\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER048\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER047\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER046\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER045\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER044\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER043\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER042\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER041\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER040\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"STASH0311\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.11\",\"showInList\":false},{\"spaceId\":\"STASH0310\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.10\",\"showInList\":false},{\"spaceId\":\"STASH039\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.9\",\"showInList\":false},{\"spaceId\":\"STASH038\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.8\",\"showInList\":false}]},{\"productName\":\"Advanced Roadmaps for Jira\",\"cloudSpace\":\"AdvancedRoadmapsCloud\",\"cloudBanner\":\"Portfolio for Jira is now Advanced Roadmaps. <a href=\\\"https:\/\/community.atlassian.com\/t5\/Portfolio-for-Jira-articles\/Portfolio-for-Jira-is-now-Advanced-Roadmaps\/ba-p\/1354906\\\">Learn more<\/a>\",\"kbCloudSpace\":\"PORTFOLIOKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"PORTFOLIOKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/advanced-roadmaps-for-jira-server\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/advanced-roadmaps-for-jira-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-advanced-roadmaps\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Advanced-Roadmaps\/ct-p\/portfolio-for-jira\",\"searchScope\":\"jiraportfolioallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"JIRAPORTFOLIOSERVER\",\"banner\":\"<b>Advanced Roadmaps is now part of Jira Software Data Center<\/b>\\u2028<br><a href=\\\"https:\/\/www.atlassian.com\/migration\/faqs#apps\\\"latest> See our FAQ to find out how this affects your site<\/a>\\u2028<br>\\u2028<br>\\u2028These docs are for Advanced Roadmaps version 3.29 and older.<br>If you\u2019re using Jira 8.15 or higher, see <a href=\\\"https:\/\/confluence.atlassian.com\/display\/JIRASOFTWARESERVER\/Discover+Advanced+Roadmaps+for+Jira\\\"> Advanced Roadmaps in the Jira documentation<\/a>\",\"number\":\"3.29\",\"showInList\":true},{\"spaceId\":\"ADVANCEDROADMAPSSERVER0328\",\"banner\":\"\",\"number\":\"3.28\",\"showInList\":true},{\"spaceId\":\"ADVANCEDROADMAPSSERVER0327\",\"banner\":\"\",\"number\":\"3.27\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0326\",\"banner\":\"\",\"number\":\"3.26\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0325\",\"banner\":\"\",\"number\":\"3.25\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0324\",\"banner\":\"\",\"number\":\"3.24\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0323\",\"banner\":\"\",\"number\":\"3.23\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0322\",\"banner\":\"\",\"number\":\"3.22\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0321\",\"banner\":\"\",\"number\":\"3.21\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0320\",\"banner\":\"\",\"number\":\"3.20\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0319\",\"banner\":\"\",\"number\":\"3.19\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0318\",\"banner\":\"\",\"number\":\"3.18\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0317\",\"banner\":\"\",\"number\":\"3.17\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0316\",\"banner\":\"\",\"number\":\"3.16\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0315\",\"banner\":\"\",\"number\":\"3.15\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0314\",\"banner\":\"\",\"number\":\"3.14\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0313\",\"banner\":\"\",\"number\":\"3.13\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0312\",\"banner\":\"\",\"number\":\"3.12\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0311\",\"banner\":\"\",\"number\":\"3.11\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0310\",\"banner\":\"\",\"number\":\"3.10\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER039\",\"banner\":\"\",\"number\":\"3.9\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER038\",\"banner\":\"\",\"number\":\"3.8\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0227\",\"banner\":\"\",\"number\":\"2.27\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0226\",\"banner\":\"\",\"number\":\"2.26\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0225\",\"banner\":\"\",\"number\":\"2.25\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0224\",\"banner\":\"\",\"number\":\"2.24\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0223\",\"banner\":\"\",\"number\":\"2.23\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0222\",\"banner\":\"\",\"number\":\"2.22\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0221\",\"banner\":\"\",\"number\":\"2.21\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0220\",\"banner\":\"\",\"number\":\"2.20\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0219\",\"banner\":\"\",\"number\":\"2.19\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0218\",\"banner\":\"\",\"number\":\"2.18\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0217\",\"banner\":\"\",\"number\":\"2.17\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0216\",\"banner\":\"\",\"number\":\"2.16\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0215\",\"banner\":\"\",\"number\":\"2.15\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0214\",\"banner\":\"\",\"number\":\"2.14\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0213\",\"banner\":\"\",\"number\":\"2.13\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0212\",\"banner\":\"\",\"number\":\"2.12\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0211\",\"banner\":\"\",\"number\":\"2.11\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0210\",\"banner\":\"\",\"number\":\"2.10\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER029\",\"banner\":\"\",\"number\":\"2.9\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER028\",\"banner\":\"\",\"number\":\"2.8\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER027\",\"banner\":\"\",\"number\":\"2.7\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER026\",\"banner\":\"\",\"number\":\"2.6\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER025\",\"banner\":\"\",\"number\":\"2.5\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER024\",\"banner\":\"\",\"number\":\"2.4\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER023\",\"banner\":\"\",\"number\":\"2.3\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER022\",\"banner\":\"\",\"number\":\"2.2\",\"showInList\":true}]},{\"productName\":\"Questions for Confluence\",\"cloudSpace\":\"QUESTIONSCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CQKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CQKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/questionsforconfluence\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/questionsforconfluence-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/confluence-questions\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Questions-for-Confluence\/ct-p\/questions-for-confluence\",\"searchScope\":\"confluencequestionsallversions\",\"titleSuffix\":\"| Questions for Confluence | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"QUESTIONS\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":true}]},{\"productName\":\"Bamboo\",\"cloudSpace\":\"\",\"cloudBanner\":\"Atlassian strives to provide high quality and evolving products to our customers. With this in mind, we\'ve made the decision to discontinue our Bamboo Cloud offering on 31 January 2017. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BAMBOOCLOUD\/Bamboo+Cloud+EOL\\\">Learn more<\/a>\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"BAMKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/bamboo\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/bamboo\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=bamboo\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=bamboo\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/bamboo\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Bamboo\/ct-p\/bamboo\",\"searchScope\":\"bambooallversions\",\"titleSuffix\":\"| Bamboo Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"BAMBOO\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"BAMBOO1000\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"BAMBOO0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"BAMBOO0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"BAMBOO0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"BAMBOO0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"BAMBOO0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"BAMBOO0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"BAMBOO0900\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"BAMBOO0802\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"BAMBOO0800\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0702\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO0701\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO0700\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0610\",\"banner\":\"\",\"number\":\"6.10\",\"showInList\":false},{\"spaceId\":\"BAMBOO0609\",\"banner\":\"\",\"number\":\"6.9\",\"showInList\":false},{\"spaceId\":\"BAMBOO0608\",\"banner\":\"\",\"number\":\"6.8\",\"showInList\":false},{\"spaceId\":\"BAMBOO0607\",\"banner\":\"\",\"number\":\"6.7\",\"showInList\":false},{\"spaceId\":\"BAMBOO0606\",\"banner\":\"\",\"number\":\"6.6\",\"showInList\":false},{\"spaceId\":\"BAMBOO0605\",\"banner\":\"\",\"number\":\"6.5\",\"showInList\":false},{\"spaceId\":\"BAMBOO0604\",\"banner\":\"\",\"number\":\"6.4\",\"showInList\":false},{\"spaceId\":\"BAMBOO0603\",\"banner\":\"\",\"number\":\"6.3\",\"showInList\":false},{\"spaceId\":\"BAMBOO0602\",\"banner\":\"\",\"number\":\"6.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO0600\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0601\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":false},{\"spaceId\":\"BAMBOO0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":false},{\"spaceId\":\"BAMBOO0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":false},{\"spaceId\":\"BAMBOO0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":false},{\"spaceId\":\"BAMBOO0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":false},{\"spaceId\":\"BAMBOO0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":false},{\"spaceId\":\"BAMBOO059\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":false},{\"spaceId\":\"BAMBOO058\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":false},{\"spaceId\":\"BAMBOO057\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":false},{\"spaceId\":\"BAMBOO056\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":false},{\"spaceId\":\"BAMBOO055\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":false},{\"spaceId\":\"BAMBOO054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":false},{\"spaceId\":\"BAMBOO053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":false},{\"spaceId\":\"BAMBOO052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":false}]},{\"productName\":\"Fisheye\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/fisheye\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/fisheye\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=fisheye-crucible\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/fisheye\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/FishEye-Crucible\/ct-p\/fisheye-crucible\",\"searchScope\":\"fisheyeallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"FISHEYE\",\"banner\":\"\",\"number\":\"4.8\",\"showInList\":true},{\"spaceId\":\"FISHEYE047\",\"banner\":\"\",\"number\":\"4.7\",\"showInList\":false},{\"spaceId\":\"FISHEYE046\",\"banner\":\"\",\"number\":\"4.6\",\"showInList\":false},{\"spaceId\":\"FISHEYE045\",\"banner\":\"\",\"number\":\"4.5\",\"showInList\":false},{\"spaceId\":\"FISHEYE044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":false},{\"spaceId\":\"FISHEYE043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"FISHEYE042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":false},{\"spaceId\":\"FISHEYE041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":false},{\"spaceId\":\"FISHEYE040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"FISHEYE0310\",\"banner\":\"\",\"number\":\"3.10\",\"showInList\":false},{\"spaceId\":\"FISHEYE039\",\"banner\":\"\",\"number\":\"3.9\",\"showInList\":false},{\"spaceId\":\"FISHEYE038\",\"banner\":\"\",\"number\":\"3.8\",\"showInList\":false},{\"spaceId\":\"FISHEYE037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":false},{\"spaceId\":\"FISHEYE036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":false},{\"spaceId\":\"FISHEYE035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":false},{\"spaceId\":\"FISHEYE034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":false},{\"spaceId\":\"FISHEYE033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":false},{\"spaceId\":\"FISHEYE032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":false},{\"spaceId\":\"FISHEYE031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":false},{\"spaceId\":\"FISHEYE030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":false},{\"spaceId\":\"FISHEYE0210\",\"banner\":\"\",\"number\":\"2.10\",\"showInList\":false}]},{\"productName\":\"Crucible\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/crucible\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/crucible\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=fisheye-crucible\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/crucible\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/FishEye-Crucible\/ct-p\/fisheye-crucible\",\"searchScope\":\"crucibleallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CRUCIBLE\",\"banner\":\"\",\"number\":\"4.8\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE047\",\"banner\":\"\",\"number\":\"4.7\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE046\",\"banner\":\"\",\"number\":\"4.6\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE045\",\"banner\":\"\",\"number\":\"4.5\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE0310\",\"banner\":\"\",\"number\":\"3.10\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE039\",\"banner\":\"\",\"number\":\"3.9\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE038\",\"banner\":\"\",\"number\":\"3.8\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":false},{\"spaceId\":\"CRUCIBLE0210\",\"banner\":\"\",\"number\":\"2.10\",\"showInList\":false}]},{\"productName\":\"Clover\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CLOVERKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/clover\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/clover\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/clover\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Clover\/ct-p\/clover\",\"searchScope\":\"cloverallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CLOVER\",\"banner\":\"<p>Clover is now available as an open source project. <a href=\\\"https:\/\/www.atlassian.com\/blog\/announcements\/atlassian-clover-open-source\\\">Learn more<\/a>\",\"number\":\"4.1\",\"showInList\":true},{\"spaceId\":\"CLOVER040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"CLOVER033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":false},{\"spaceId\":\"CLOVER032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":false},{\"spaceId\":\"CLOVER031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":false}]},{\"productName\":\"Crowd\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CROWDKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/crowd\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/crowd\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=crowd\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/crowd\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Crowd\/ct-p\/crowd\",\"searchScope\":\"crowdallversions\",\"titleSuffix\":\"| Crowd Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"CROWD\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":true},{\"spaceId\":\"CROWD060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":true},{\"spaceId\":\"CROWD053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":true},{\"spaceId\":\"CROWD052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":true},{\"spaceId\":\"CROWD051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":true},{\"spaceId\":\"CROWD050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":true},{\"spaceId\":\"CROWD044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":true},{\"spaceId\":\"CROWD043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":true},{\"spaceId\":\"CROWD042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":true},{\"spaceId\":\"CROWD041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":true},{\"spaceId\":\"CROWD040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":true},{\"spaceId\":\"CROWD037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":true},{\"spaceId\":\"CROWD036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":true},{\"spaceId\":\"CROWD035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":true},{\"spaceId\":\"CROWD034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":true},{\"spaceId\":\"CROWD033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":true},{\"spaceId\":\"CROWD032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":true},{\"spaceId\":\"CROWD031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":true},{\"spaceId\":\"CROWD030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":true},{\"spaceId\":\"CROWD0212\",\"banner\":\"\",\"number\":\"2.12\",\"showInList\":true}]},{\"productName\":\"Atlassian Cloud\",\"cloudSpace\":\"CLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CLOUDKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/cloud\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/cloud\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/tag\/cloud\/tg-p\",\"searchScope\":\"atlassiancloudallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CLOUD\",\"banner\":\"<center>To get a weekly digest of these Cloud Release Notes, visit the\\u2028<br><a href=\\\"https:\/\/preferences.atlassian.com\\\">Email and Privacy Preferences page<\/a> and check the box for <b>Cloud Release Notes<\/b>.<\/center>\",\"number\":\"\",\"showInList\":false}]},{\"productName\":\"Team Calendars\",\"cloudSpace\":\"TEAMCALCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/teamcalendars\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/teamcalendars-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/team-calendars\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Team-Calendars-for-Confluence\/ct-p\/team-calendars-for-confluence\",\"searchScope\":\"teamcalendarsallversions\",\"titleSuffix\":\"| Team Calendars | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"TEAMCAL\",\"banner\":\"<b>Team Calendars is now part of Confluence Data Center<\/b>\\u2028<br><a href=\\\"https:\/\/www.atlassian.com\/migration\/faqs#apps\\\"latest> See our FAQ to find out how this affects your site<\/a>\",\"number\":\"6.0\",\"showInList\":true}]},{\"productName\":\"Sourcetree\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"SOURCETREEKB\",\"gsgServerSpace\":\"GSWST\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/sourcetree\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/sourcetree\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/SourceTree\/ct-p\/sourcetree\",\"searchScope\":\"sourcetreeallversions\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Administering Jira applications\",\"cloudSpace\":\"AdminJIRACloud\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"adminjiracloud\",\"titleSuffix\":\"| Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"ADMINJIRASERVER\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0917\",\"banner\":\"\",\"number\":\"9.17\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0916\",\"banner\":\"\",\"number\":\"9.16\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0915\",\"banner\":\"\",\"number\":\"9.15\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0914\",\"banner\":\"\",\"number\":\"9.14\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0913\",\"banner\":\"\",\"number\":\"9.13\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0912\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0900\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0822\",\"banner\":\"\",\"number\":\"8.22\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0821\",\"banner\":\"\",\"number\":\"8.21\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0820\",\"banner\":\"\",\"number\":\"8.20\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0819\",\"banner\":\"\",\"number\":\"8.19\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0817\",\"banner\":\"\",\"number\":\"8.17\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0816\",\"banner\":\"\",\"number\":\"8.16\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0815\",\"banner\":\"\",\"number\":\"8.15\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0814\",\"banner\":\"\",\"number\":\"8.14\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0813\",\"banner\":\"\",\"number\":\"8.13\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0812\",\"banner\":\"\",\"number\":\"8.12\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0811\",\"banner\":\"\",\"number\":\"8.11\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0810\",\"banner\":\"\",\"number\":\"8.10\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER089\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER088\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER087\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER086\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER085\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER084\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER083\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER082\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER081\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER080\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0713\",\"banner\":\"\",\"number\":\"7.13\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0712\",\"banner\":\"\",\"number\":\"7.12\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0711\",\"banner\":\"\",\"number\":\"7.11\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER0710\",\"banner\":\"\",\"number\":\"7.10\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER079\",\"banner\":\"\",\"number\":\"7.9\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER078\",\"banner\":\"\",\"number\":\"7.8\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER077\",\"banner\":\"\",\"number\":\"7.7\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER076\",\"banner\":\"\",\"number\":\"7.6\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER075\",\"banner\":\"\",\"number\":\"7.5\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"ADMINJIRASERVER070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false}]},{\"productName\":\"Application Links\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"applinksallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"APPLINKS\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS061\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":true},{\"spaceId\":\"APPLINKS060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":true},{\"spaceId\":\"APPLINKS052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":true},{\"spaceId\":\"APPLINKS051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"APPLINKS050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"APPLINKS043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"APPLINKS040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false}]},{\"productName\":\"Evaluator Resources\",\"cloudSpace\":\"CONFEVAL\",\"cloudBanner\":\"We ended sales for new server licenses and will end support for server on February 15, 2024. We\u2019re continuing our investment in Data Center. <a href=\\\"https:\/\/www.atlassian.com\/migration\/journey-to-cloud\\\">Learn what this means for you<\/a>\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"evaluatorsallversions\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Stride (EOL)\",\"cloudSpace\":\"STRIDE\",\"cloudBanner\":\"Step on over to <a href=\\\"https:\/\/www.stride.com\/\\\">Stride.com<\/a> to learn more.\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWSTR\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"GSWSTR\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/stride\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/stride\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/projects\/STRIDE\/issues\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/stride\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Stride\/ct-p\/stride\",\"searchScope\":\"stride\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"GDPR\",\"cloudSpace\":\"GDPR\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Enterprise\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Ultimate Permission Manager\",\"cloudSpace\":\"\",\"cloudBanner\":\"Atlassian has acquired the Ultimate Permissions Manager app.\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"ULTPM\",\"banner\":\"Atlassian has acquired the Ultimate Permission Manager app. See the <a href=\\\"http:\/\/www.atlassian.com\/blog\/confluence\/ultimate-permissions-manager?_ga=2.122858315.1903713431.1558907725-992836857.1554940862\\\">Atlassian blog post<\/a> and <a href=\\\"https:\/\/www.meta-inf.hu\/en\/2019\/05\/03\/A+vision+come+true+-+Ultimate+Permission+Manager+makes+Confluence+even+better\\\">META-INF blog post<\/a> for more details.\",\"number\":\"2.6\",\"showInList\":true}]},{\"productName\":\"Statuspage\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/statuspage\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Statuspage\/ct-p\/statuspage\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Automation for Jira\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"automationkb\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"AUTOMATIONKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"| Automation for Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"AUTOMATION\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0900\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0802\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0801\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0800\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":true},{\"spaceId\":\"AUTOMATION073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":true},{\"spaceId\":\"AUTOMATION072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":true}]},{\"productName\":\"Opsgenie\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Trello\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/trello\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Product Discovery\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JPDKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-product-discovery\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Fisheye and Crucible\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Migration\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"MIGRATIONKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Work Management\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-work-management\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Atlassian Analytics\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"ANALYTICSKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/analytics\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/projects\/ANALYTICS\/issues\/\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Atlassian-Analytics\/ct-p\/analytics\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Align\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JAKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-align\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Jira-Align\/ct-p\/jira-align\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]}]"); window.cacChildrenMetadata = JSON.parse("[]"); window.cacAuntsUnclesMetadata = JSON.parse("[{\"title\":\"Jira Service Management Cloud Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base\",\"confluence_id\":779160876,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base\"},{\"title\":\"Assets in JIRA Service Management Data Center Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Assets+in+JIRA+Service+Management+Data+Center+Knowledge+Base\",\"confluence_id\":1054999588,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Assets+in+JIRA+Service+Management+Data+Center+Knowledge+Base\"},{\"title\":\"Jira Assets Discovery Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Assets+Discovery+Knowledge+Base\",\"confluence_id\":1054999593,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Assets+Discovery+Knowledge+Base\"},{\"title\":\"Having Organization Members Details from JSM Database after GDPR Change\",\"url\":\"\/display\/JIRAKB\/Having+Organization+Members+Details+from+JSM+Database+after+GDPR+Change\",\"confluence_id\":1252001009,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Having+Organization+Members+Details+from+JSM+Database+after+GDPR+Change\"},{\"title\":\"Assets in JIRA Service Management Cloud Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Assets+in+JIRA+Service+Management+Cloud+Knowledge+Base\",\"confluence_id\":1282250421,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Assets+in+JIRA+Service+Management+Cloud+Knowledge+Base\"},{\"title\":\"Jira Service Management Data Center Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\",\"confluence_id\":1456342726,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\"}]"); window.cacSiblingsMetadata = JSON.parse("[{\"title\":\"\\\"Cannot find status with id ... Please remove the unknown status from your time metric configuration\\\" warn messages in Jira logs\",\"url\":\"\/pages\/viewpage.action?pageId=1155156375\",\"confluence_id\":1155156375,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1155156375\"},{\"title\":\"403 - Forbidden error when viewing attachments via portal\",\"url\":\"\/display\/JIRAKB\/403+-+Forbidden+error+when+viewing+attachments+via+portal\",\"confluence_id\":915479809,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/403+-+Forbidden+error+when+viewing+attachments+via+portal\"},{\"title\":\"500 errors when trying to open the Email Requests page from the Jira Applications menu\",\"url\":\"\/display\/JIRAKB\/500+errors+when+trying+to+open+the+Email+Requests+page+from+the+Jira+Applications+menu\",\"confluence_id\":963671694,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/500+errors+when+trying+to+open+the+Email+Requests+page+from+the+Jira+Applications+menu\"},{\"title\":\"500 error when trying to create a request from the Service Management Customer Portal\",\"url\":\"\/display\/JIRAKB\/500+error+when+trying+to+create+a+request+from+the+Service+Management+Customer+Portal\",\"confluence_id\":1085195236,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/500+error+when+trying+to+create+a+request+from+the+Service+Management+Customer+Portal\"},{\"title\":\"503 error message pop-up on JIRA indexing page after upgrade\",\"url\":\"\/display\/JIRAKB\/503+error+message+pop-up+on+JIRA+indexing+page+after+upgrade\",\"confluence_id\":1157465050,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/503+error+message+pop-up+on+JIRA+indexing+page+after+upgrade\"},{\"title\":\"A Customer Notification was sent from an internal comment added to a JSM ticket\",\"url\":\"\/display\/JIRAKB\/A+Customer+Notification+was+sent+from+an+internal+comment+added+to+a+JSM+ticket\",\"confluence_id\":1283686680,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/A+Customer+Notification+was+sent+from+an+internal+comment+added+to+a+JSM+ticket\"},{\"title\":\"Adding or removing values for the customer request channel field used in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Adding+or+removing+values+for+the+customer+request+channel+field+used+in+Jira+Service+Management\",\"confluence_id\":967322091,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Adding+or+removing+values+for+the+customer+request+channel+field+used+in+Jira+Service+Management\"},{\"title\":\"After the upgrade to Jira Service Management Datacenter, the customise button is missing from the Service Management Customer portal.\",\"url\":\"\/pages\/viewpage.action?pageId=1402674093\",\"confluence_id\":1402674093,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1402674093\"},{\"title\":\"After upgrading Jira Service Management, requests in the customer portal are missing\",\"url\":\"\/display\/JIRAKB\/After+upgrading+Jira+Service+Management%2C+requests+in+the+customer+portal+are+missing\",\"confluence_id\":1369276937,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/After+upgrading+Jira+Service+Management%2C+requests+in+the+customer+portal+are+missing\"},{\"title\":\"After upgrading Service Management, seeing error \\\"Customer notifications missing\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=874754406\",\"confluence_id\":874754406,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=874754406\"},{\"title\":\"A legacy automation rule action in Jira Service Management 4.20 and above displays \\\"Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action\\\" error\",\"url\":\"\/pages\/viewpage.action?pageId=1416563051\",\"confluence_id\":1416563051,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1416563051\"},{\"title\":\"Allow Service Management To Process Forwarded Email\",\"url\":\"\/display\/JIRAKB\/Allow+Service+Management+To+Process+Forwarded+Email\",\"confluence_id\":994316965,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Allow+Service+Management+To+Process+Forwarded+Email\"},{\"title\":\"All the Requests Types are spinning forever on the JSM customer portal\",\"url\":\"\/display\/JIRAKB\/All+the+Requests+Types+are+spinning+forever+on+the+JSM+customer+portal\",\"confluence_id\":1167745079,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/All+the+Requests+Types+are+spinning+forever+on+the+JSM+customer+portal\"},{\"title\":\"An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center\",\"url\":\"\/display\/JIRAKB\/An+unofficial+way+to+monitor+a+JSM+mail+handler+for+errors+-+Adapted+to+Jira+Data+Center\",\"confluence_id\":1188427972,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/An+unofficial+way+to+monitor+a+JSM+mail+handler+for+errors+-+Adapted+to+Jira+Data+Center\"},{\"title\":\"Application Link not working when linking to Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Application+Link+not+working+when+linking+to+Jira+Service+Management\",\"confluence_id\":1027127529,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Application+Link+not+working+when+linking+to+Jira+Service+Management\"},{\"title\":\"A request can\'t be viewed from the Customer Portal in JSM\",\"url\":\"\/display\/JIRAKB\/A+request+can%27t+be+viewed+from+the+Customer+Portal+in+JSM\",\"confluence_id\":1157182061,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/A+request+can%27t+be+viewed+from+the+Customer+Portal+in+JSM\"},{\"title\":\"Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types\",\"url\":\"\/display\/JIRAKB\/Attachment+field+is+not+appearing+on+Customer+Portal+when+creating+new+requests+or+you+can+not+add+it+on+Request+types\",\"confluence_id\":927728644,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Attachment+field+is+not+appearing+on+Customer+Portal+when+creating+new+requests+or+you+can+not+add+it+on+Request+types\"},{\"title\":\"Attachment Links in the Customer Notification Emails sent from Service Management are not accessible\",\"url\":\"\/display\/JIRAKB\/Attachment+Links+in+the+Customer+Notification+Emails+sent+from+Service+Management+are+not+accessible\",\"confluence_id\":830149938,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Attachment+Links+in+the+Customer+Notification+Emails+sent+from+Service+Management+are+not+accessible\"},{\"title\":\"Automation for Jira - How to create customer requests on a schedule and share them with groups in Jira Service Management Data Center\",\"url\":\"\/display\/JIRAKB\/Automation+for+Jira+-+How+to+create+customer+requests+on+a+schedule+and+share+them+with+groups+in+Jira+Service+Management+Data+Center\",\"confluence_id\":1431765901,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Automation+for+Jira+-+How+to+create+customer+requests+on+a+schedule+and+share+them+with+groups+in+Jira+Service+Management+Data+Center\"},{\"title\":\"Automation page keeps loading\",\"url\":\"\/display\/JIRAKB\/Automation+page+keeps+loading\",\"confluence_id\":873922785,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Automation+page+keeps+loading\"},{\"title\":\"Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs\",\"url\":\"\/display\/JIRAKB\/Blank+page+when+accessing+Automation+in+Jira+Service+Management+project+settings+with+NonUniqueResultException+in+the+logs\",\"confluence_id\":957975261,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Blank+page+when+accessing+Automation+in+Jira+Service+Management+project+settings+with+NonUniqueResultException+in+the+logs\"},{\"title\":\"Bulk updating tickets in Jira service management Data center is slow\",\"url\":\"\/display\/JIRAKB\/Bulk+updating+tickets+in+Jira+service+management+Data+center+is+slow\",\"confluence_id\":1416824299,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Bulk+updating+tickets+in+Jira+service+management+Data+center+is+slow\"},{\"title\":\"Can\'t change Customer Request Type while creating a new issue using Automation for Jira\",\"url\":\"\/display\/JIRAKB\/Can%27t+change+Customer+Request+Type+while+creating+a+new+issue+using+Automation+for+Jira\",\"confluence_id\":1299910363,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Can%27t+change+Customer+Request+Type+while+creating+a+new+issue+using+Automation+for+Jira\"},{\"title\":\"Canned Response button missing from the comment section\",\"url\":\"\/display\/JIRAKB\/Canned+Response+button+missing+from+the+comment+section\",\"confluence_id\":952626130,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Canned+Response+button+missing+from+the+comment+section\"},{\"title\":\"Canned Responses Are No Longer Available\",\"url\":\"\/display\/JIRAKB\/Canned+Responses+Are+No+Longer+Available\",\"confluence_id\":976167282,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Canned+Responses+Are+No+Longer+Available\"},{\"title\":\"Cannot create Jira Service Management Automation Rules\",\"url\":\"\/display\/JIRAKB\/Cannot+create+Jira+Service+Management+Automation+Rules\",\"confluence_id\":829039663,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Cannot+create+Jira+Service+Management+Automation+Rules\"},{\"title\":\"Cannot create or open a specific issue type on the jira service management customer portal\",\"url\":\"\/display\/JIRAKB\/Cannot+create+or+open+a+specific+issue+type+on+the+jira+service+management+customer+portal\",\"confluence_id\":1064087546,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Cannot+create+or+open+a+specific+issue+type+on+the+jira+service+management+customer+portal\"},{\"title\":\"Cannot remove hidden Assignee field from request types\",\"url\":\"\/display\/JIRAKB\/Cannot+remove+hidden+Assignee+field+from+request+types\",\"confluence_id\":1115652578,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Cannot+remove+hidden+Assignee+field+from+request+types\"},{\"title\":\"Clicking on \\\"Add comment\\\" in a Jira Service Management issue redirects to a new page\",\"url\":\"\/pages\/viewpage.action?pageId=1289424347\",\"confluence_id\":1289424347,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1289424347\"},{\"title\":\"Closed Access service projects, slow user picker search\",\"url\":\"\/display\/JIRAKB\/Closed+Access+service+projects%2C+slow+user+picker+search\",\"confluence_id\":935389758,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Closed+Access+service+projects%2C+slow+user+picker+search\"},{\"title\":\"Comment reactions option is missing in the Jira Service Management project settings\",\"url\":\"\/display\/JIRAKB\/Comment+reactions+option+is+missing+in+the+Jira+Service+Management+project+settings\",\"confluence_id\":1206786368,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Comment+reactions+option+is+missing+in+the+Jira+Service+Management+project+settings\"},{\"title\":\"Comments from emails are added as internal on the customer portal\",\"url\":\"\/display\/JIRAKB\/Comments+from+emails+are+added+as+internal+on+the+customer+portal\",\"confluence_id\":1155495936,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Comments+from+emails+are+added+as+internal+on+the+customer+portal\"},{\"title\":\"Comment visibility dropdown get displayed on comment field of SD issue\",\"url\":\"\/display\/JIRAKB\/Comment+visibility+dropdown+get+displayed+on+comment+field+of+SD+issue\",\"confluence_id\":883158273,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Comment+visibility+dropdown+get+displayed+on+comment+field+of+SD+issue\"},{\"title\":\"Configure custom URL for the Jira Service Management customer portal\",\"url\":\"\/display\/JIRAKB\/Configure+custom+URL+for+the+Jira+Service+Management+customer+portal\",\"confluence_id\":847755218,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Configure+custom+URL+for+the+Jira+Service+Management+customer+portal\"},{\"title\":\"Configuring mail channel for comments only\",\"url\":\"\/display\/JIRAKB\/Configuring+mail+channel+for+comments+only\",\"confluence_id\":921472568,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Configuring+mail+channel+for+comments+only\"},{\"title\":\"Couldn\'t Create Service Management Project Due To An Unknown Error\",\"url\":\"\/display\/JIRAKB\/Couldn%27t+Create+Service+Management+Project+Due+To+An+Unknown+Error\",\"confluence_id\":839985610,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Couldn%27t+Create+Service+Management+Project+Due+To+An+Unknown+Error\"},{\"title\":\"Creating a Kanban board for a Jira Service Management project\",\"url\":\"\/display\/JIRAKB\/Creating+a+Kanban+board+for+a+Jira+Service+Management+project\",\"confluence_id\":1001823609,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Creating+a+Kanban+board+for+a+Jira+Service+Management+project\"},{\"title\":\"Creating and linking an Asset object using Automation for Jira via REST API\",\"url\":\"\/display\/JIRAKB\/Creating+and+linking+an+Asset+object+using+Automation+for+Jira+via+REST+API\",\"confluence_id\":1387597133,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Creating+and+linking+an+Asset+object+using+Automation+for+Jira+via+REST+API\"},{\"title\":\"Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Creating+new+issues+from+the+Customer+Portal+fails+but+issues+are+created+anyway+in+Jira+Service+Management\",\"confluence_id\":1082265523,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Creating+new+issues+from+the+Customer+Portal+fails+but+issues+are+created+anyway+in+Jira+Service+Management\"},{\"title\":\"Customer notifications not sent from some Jira Service Management projects due to installed translation packs\",\"url\":\"\/display\/JIRAKB\/Customer+notifications+not+sent+from+some+Jira+Service+Management+projects+due+to+installed+translation+packs\",\"confluence_id\":1026040841,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Customer+notifications+not+sent+from+some+Jira+Service+Management+projects+due+to+installed+translation+packs\"},{\"title\":\"Customer portal announcement failed to be updated\",\"url\":\"\/display\/JIRAKB\/Customer+portal+announcement+failed+to+be+updated\",\"confluence_id\":1077911418,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Customer+portal+announcement+failed+to+be+updated\"},{\"title\":\"Customer Portal loading up blank after a Jira upgrade\",\"url\":\"\/display\/JIRAKB\/Customer+Portal+loading+up+blank+after+a+Jira+upgrade\",\"confluence_id\":1188769166,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Customer+Portal+loading+up+blank+after+a+Jira+upgrade\"},{\"title\":\"Customers are unable to add participants to a Jira Service Management request\",\"url\":\"\/display\/JIRAKB\/Customers+are+unable+to+add+participants+to+a+Jira+Service+Management+request\",\"confluence_id\":777027039,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Customers+are+unable+to+add+participants+to+a+Jira+Service+Management+request\"},{\"title\":\"Customer Satisfaction rating page is empty\/blank when opening it from the Request Resolved notification\",\"url\":\"\/pages\/viewpage.action?pageId=1055688899\",\"confluence_id\":1055688899,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1055688899\"},{\"title\":\"Customers cannot log into the Service Desk Customer portal due to the error \\\"your username and password are incorrect\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=777026935\",\"confluence_id\":777026935,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=777026935\"},{\"title\":\"Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely\",\"url\":\"\/display\/JIRAKB\/Customer+tab+in+a+Service+Management+%28Service+Desk%29++project+is+slow+to+load+or+spins+indefinitely\",\"confluence_id\":1055688883,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Customer+tab+in+a+Service+Management+%28Service+Desk%29++project+is+slow+to+load+or+spins+indefinitely\"},{\"title\":\"Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages\",\"url\":\"\/display\/JIRAKB\/Custom+JavaScript+to+enable+web+chat+in+Jira+Service+Desk+Customer+Portal+pages\",\"confluence_id\":1115132893,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Custom+JavaScript+to+enable+web+chat+in+Jira+Service+Desk+Customer+Portal+pages\"},{\"title\":\"Deadlocking in Jira Service Management when frequently updating the same issue\",\"url\":\"\/display\/JIRAKB\/Deadlocking+in+Jira+Service+Management+when+frequently+updating+the+same+issue\",\"confluence_id\":979428323,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Deadlocking+in+Jira+Service+Management+when+frequently+updating+the+same+issue\"},{\"title\":\"Delete data from old JSM versions (3.2 and below) to unblock the upgrade\",\"url\":\"\/display\/JIRAKB\/Delete+data+from+old+JSM+versions+%283.2+and+below%29+to+unblock+the+upgrade\",\"confluence_id\":1063172681,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Delete+data+from+old+JSM+versions+%283.2+and+below%29+to+unblock+the+upgrade\"},{\"title\":\"Deleted user from active directory is not synchronised in Jira Service Management application\",\"url\":\"\/display\/JIRAKB\/Deleted+user+from+active+directory+is+not+synchronised+in+Jira+Service+Management+application\",\"confluence_id\":1081352476,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Deleted+user+from+active+directory+is+not+synchronised+in+Jira+Service+Management+application\"},{\"title\":\"Disabling Forgotten your Password Jira Service Management Link\",\"url\":\"\/display\/JIRAKB\/Disabling+Forgotten+your+Password+Jira+Service+Management+Link\",\"confluence_id\":777026976,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Disabling+Forgotten+your+Password+Jira+Service+Management+Link\"},{\"title\":\"Duplicate Approve \/ Decline button and content in Approval email notification in Jira Service Management\",\"url\":\"\/pages\/viewpage.action?pageId=1115680195\",\"confluence_id\":1115680195,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1115680195\"},{\"title\":\"Duplicate Objects Created after LDAP Username Modification\",\"url\":\"\/display\/JIRAKB\/Duplicate+Objects+Created+after+LDAP+Username+Modification\",\"confluence_id\":1409089795,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Duplicate+Objects+Created+after+LDAP+Username+Modification\"},{\"title\":\"Duplicate Ticket Creation in Jira Service Management DC due to Microsoft\'s Advanced Threat Protection (ATP) in Dynamic Delivery mode\",\"url\":\"\/display\/JIRAKB\/Duplicate+Ticket+Creation+in+Jira+Service+Management+DC+due+to+Microsoft%27s+Advanced+Threat+Protection+%28ATP%29+in+Dynamic+Delivery+mode\",\"confluence_id\":1456177559,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Duplicate+Ticket+Creation+in+Jira+Service+Management+DC+due+to+Microsoft%27s+Advanced+Threat+Protection+%28ATP%29+in+Dynamic+Delivery+mode\"},{\"title\":\"Email requests are not creating issues in Service Management\",\"url\":\"\/display\/JIRAKB\/Email+requests+are+not+creating+issues+in+Service+Management\",\"confluence_id\":824154048,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Email+requests+are+not+creating+issues+in+Service+Management\"},{\"title\":\"Email requests from Jira Service Management are not processed\",\"url\":\"\/display\/JIRAKB\/Email+requests+from+Jira+Service+Management+are+not+processed\",\"confluence_id\":1064088976,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Email+requests+from+Jira+Service+Management+are+not+processed\"},{\"title\":\"Enabling notifications for agents acting as customers\",\"url\":\"\/display\/JIRAKB\/Enabling+notifications+for+agents+acting+as+customers\",\"confluence_id\":987144325,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Enabling+notifications+for+agents+acting+as+customers\"},{\"title\":\"Encounter the error \\\"403 - Forbidden error while loading this page. JIRA Service Desk is not licensed\\\" while loading the customer portal\",\"url\":\"\/pages\/viewpage.action?pageId=1086398170\",\"confluence_id\":1086398170,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1086398170\"},{\"title\":\"Error \\\"Failed to send request to the knowledge base server.\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=943525845\",\"confluence_id\":943525845,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=943525845\"},{\"title\":\"Error \\\"This form contains a hidden field that does not have a valid default value configured\\\" when raising a new request from the customer portal\",\"url\":\"\/pages\/viewpage.action?pageId=1368983885\",\"confluence_id\":1368983885,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1368983885\"},{\"title\":\"Error Indexing Issues with ProForma Forms\",\"url\":\"\/display\/JIRAKB\/Error+Indexing+Issues+with+ProForma+Forms\",\"confluence_id\":1114815174,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Error+Indexing+Issues+with+ProForma+Forms\"},{\"title\":\"Error in installing Jira Service Management License.\",\"url\":\"\/pages\/viewpage.action?pageId=824148230\",\"confluence_id\":824148230,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=824148230\"},{\"title\":\"Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira\",\"url\":\"\/display\/JIRAKB\/Error+occurs+on+deleted+customfield+when+migrating+Jira+projects+by+using+Project+Configurator+for+Jira\",\"confluence_id\":1360661228,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Error+occurs+on+deleted+customfield+when+migrating+Jira+projects+by+using+Project+Configurator+for+Jira\"},{\"title\":\"Error when trying to configure a knowledge base in a Service Management project\",\"url\":\"\/display\/JIRAKB\/Error+when+trying+to+configure+a+knowledge+base+in+a+Service+Management+project\",\"confluence_id\":1085200961,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Error+when+trying+to+configure+a+knowledge+base+in+a+Service+Management+project\"},{\"title\":\"Failed to enable service management plugin with an error : \\\"Cannot start plugin: com.atlassian.servicedesk\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=826884408\",\"confluence_id\":826884408,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=826884408\"},{\"title\":\"Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant\",\"url\":\"\/display\/JIRAKB\/Failure+to+connect+to+Office365+mail+box+due+to+AADSTS700003%3A+Device+object+was+not+found+in+the+tenant\",\"confluence_id\":1333331879,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Failure+to+connect+to+Office365+mail+box+due+to+AADSTS700003%3A+Device+object+was+not+found+in+the+tenant\"},{\"title\":\"Finding incoming Jira Service Management Data Center mail request from database\",\"url\":\"\/display\/JIRAKB\/Finding+incoming+Jira+Service+Management+Data+Center+mail+request+from+database\",\"confluence_id\":1251411346,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Finding+incoming+Jira+Service+Management+Data+Center+mail+request+from+database\"},{\"title\":\"Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap\",\"url\":\"\/display\/JIRAKB\/Full+Reindex+failing+with+Out+Of+Memory+due+to+the+size+of+cache+net.sf.ehcache.store.chm.SelectableConcurrentHashMap\",\"confluence_id\":1188421093,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Full+Reindex+failing+with+Out+Of+Memory+due+to+the+size+of+cache+net.sf.ehcache.store.chm.SelectableConcurrentHashMap\"},{\"title\":\"GET requesttype JSM REST operation doesn\'t fetch hidden request types.\",\"url\":\"\/pages\/viewpage.action?pageId=1282249540\",\"confluence_id\":1282249540,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1282249540\"},{\"title\":\"Getting the error \\\"Field does not belong to the Request Type.\\\" when clicking on \\\"Edit fields\\\" to edit a Service Management Request Type\",\"url\":\"\/pages\/viewpage.action?pageId=954256922\",\"confluence_id\":954256922,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=954256922\"},{\"title\":\"Getting the error \\\"Snap! You can\'t view this page\\\" when trying to configure Service Management project settings\",\"url\":\"\/pages\/viewpage.action?pageId=1155475820\",\"confluence_id\":1155475820,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1155475820\"},{\"title\":\"Getting the message \\\"This API is experimental\\\" when using the Jira Service Management Rest API\",\"url\":\"\/pages\/viewpage.action?pageId=829051830\",\"confluence_id\":829051830,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=829051830\"},{\"title\":\"Global Mail Settings redirect to HTTP Status 405 \u2013 Method Not Allowed\",\"url\":\"\/pages\/viewpage.action?pageId=1312162815\",\"confluence_id\":1312162815,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1312162815\"},{\"title\":\"Hide the Jira Service Management Legacy Automation from the UI\",\"url\":\"\/display\/JIRAKB\/Hide+the+Jira+Service+Management+Legacy+Automation+from+the+UI\",\"confluence_id\":1364131945,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Hide+the+Jira+Service+Management+Legacy+Automation+from+the+UI\"},{\"title\":\"How can I use the voting feature in the Jira Service Management Customer Portal with a shared group\",\"url\":\"\/display\/JIRAKB\/How+can+I+use+the+voting+feature+in+the+Jira+Service+Management+Customer+Portal+with+a+shared+group\",\"confluence_id\":1383534246,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+can+I+use+the+voting+feature+in+the+Jira+Service+Management+Customer+Portal+with+a+shared+group\"},{\"title\":\"How SLA goals report vs SLA success rate report is calculated in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+SLA+goals+report+vs+SLA+success+rate+report+is+calculated+in+Jira+Service+Management\",\"confluence_id\":963652304,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+SLA+goals+report+vs+SLA+success+rate+report+is+calculated+in+Jira+Service+Management\"},{\"title\":\"How to add an attachment to a Jira Service Management ticket using the REST APIs\",\"url\":\"\/display\/JIRAKB\/How+to+add+an+attachment+to+a+Jira+Service+Management+ticket+using+the+REST+APIs\",\"confluence_id\":1381826562,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+add+an+attachment+to+a+Jira+Service+Management+ticket+using+the+REST+APIs\"},{\"title\":\"How to add the \'Escalate this issue\' link to a Service Management request\",\"url\":\"\/display\/JIRAKB\/How+to+add+the+%27Escalate+this+issue%27+link+to+a+Service+Management+request\",\"confluence_id\":872136162,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+add+the+%27Escalate+this+issue%27+link+to+a+Service+Management+request\"},{\"title\":\"How to allow comments for a specific project role in JSM\",\"url\":\"\/display\/JIRAKB\/How+to+allow+comments+for+a+specific+project+role+in+JSM\",\"confluence_id\":1206551163,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+allow+comments+for+a+specific+project+role+in+JSM\"},{\"title\":\"How to allow non-access users to transition a Service Management request via email\",\"url\":\"\/display\/JIRAKB\/How+to+allow+non-access+users+to+transition+a+Service+Management+request+via+email\",\"confluence_id\":951395565,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+allow+non-access+users+to+transition+a+Service+Management+request+via+email\"},{\"title\":\"How to bulk create Jira Service Management Customers\",\"url\":\"\/display\/JIRAKB\/How+to+bulk+create+Jira+Service+Management+Customers\",\"confluence_id\":808485722,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+bulk+create+Jira+Service+Management+Customers\"},{\"title\":\"How to bulk delete request types in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+bulk+delete+request+types+in+Jira+Service+Management\",\"confluence_id\":1402416616,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+bulk+delete+request+types+in+Jira+Service+Management\"},{\"title\":\"How to bulk recalculate missing SLAs\",\"url\":\"\/display\/JIRAKB\/How+to+bulk+recalculate+missing+SLAs\",\"confluence_id\":1127253245,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+bulk+recalculate+missing+SLAs\"},{\"title\":\"How to calculate Average Time to Resolution SLA for Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+calculate+Average+Time+to+Resolution+SLA+for+Service+Management\",\"confluence_id\":826873132,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+calculate+Average+Time+to+Resolution+SLA+for+Service+Management\"},{\"title\":\"How to Change the Sender\'s Name of the Service Management Notifications\",\"url\":\"\/display\/JIRAKB\/How+to+Change+the+Sender%27s+Name+of+the+Service+Management+Notifications\",\"confluence_id\":933708029,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+Change+the+Sender%27s+Name+of+the+Service+Management+Notifications\"},{\"title\":\"How to check the mail audit log outside of the Jira UI\",\"url\":\"\/display\/JIRAKB\/How+to+check+the+mail+audit+log+outside+of+the+Jira+UI\",\"confluence_id\":1086404896,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+check+the+mail+audit+log+outside+of+the+Jira+UI\"},{\"title\":\"How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?\",\"url\":\"\/pages\/viewpage.action?pageId=1072483607\",\"confluence_id\":1072483607,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1072483607\"},{\"title\":\"How to configure Jira Service Management to process old emails\",\"url\":\"\/display\/JIRAKB\/How+to+configure+Jira+Service+Management+to+process+old+emails\",\"confluence_id\":806455097,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+configure+Jira+Service+Management+to+process+old+emails\"},{\"title\":\"How to configure notifications for breached SLAs in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+configure+notifications+for+breached+SLAs+in+Jira+Service+Management\",\"confluence_id\":777027020,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+configure+notifications+for+breached+SLAs+in+Jira+Service+Management\"},{\"title\":\"How to configure notifications for custom threshold before SLAs breach\",\"url\":\"\/display\/JIRAKB\/How+to+configure+notifications+for+custom+threshold+before+SLAs+breach\",\"confluence_id\":777027021,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+configure+notifications+for+custom+threshold+before+SLAs+breach\"},{\"title\":\"How to customize the Customer Satisfaction email in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+customize+the+Customer+Satisfaction+email+in+Jira+Service+Management\",\"confluence_id\":1207186043,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+customize+the+Customer+Satisfaction+email+in+Jira+Service+Management\"},{\"title\":\"How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+disable+access+to+the+customer+portal+signup+page+when+public+signup+is+not+enabled+in+Jira+Service+Management\",\"confluence_id\":1235853003,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+disable+access+to+the+customer+portal+signup+page+when+public+signup+is+not+enabled+in+Jira+Service+Management\"},{\"title\":\"How to disable basic authentication on Jira Service Management customer portal\",\"url\":\"\/display\/JIRAKB\/How+to+disable+basic+authentication+on+Jira+Service+Management+customer+portal\",\"confluence_id\":1345826222,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+disable+basic+authentication+on+Jira+Service+Management+customer+portal\"},{\"title\":\"How to disable customer satisfaction programmatically\/ using REST API for JSM projects\",\"url\":\"\/pages\/viewpage.action?pageId=1409089729\",\"confluence_id\":1409089729,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1409089729\"},{\"title\":\"How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+\",\"url\":\"\/pages\/viewpage.action?pageId=1116286200\",\"confluence_id\":1116286200,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1116286200\"},{\"title\":\"How to disable the notification for requests shared to the organization\",\"url\":\"\/display\/JIRAKB\/How+to+disable+the+notification+for+requests+shared+to+the+organization\",\"confluence_id\":881657657,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+disable+the+notification+for+requests+shared+to+the+organization\"},{\"title\":\"How to disable the Share requests with groups feature in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+disable+the+Share+requests+with+groups+feature+in+Jira+Service+Management\",\"confluence_id\":1368989405,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+disable+the+Share+requests+with+groups+feature+in+Jira+Service+Management\"},{\"title\":\"How to display elapsed time instead of remaining time for SLAs\",\"url\":\"\/display\/JIRAKB\/How+to+display+elapsed+time+instead+of+remaining+time+for+SLAs\",\"confluence_id\":1295385294,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+display+elapsed+time+instead+of+remaining+time+for+SLAs\"},{\"title\":\"How to Export The Email From Jira Email Processor Plugin (JEPP)\",\"url\":\"\/pages\/viewpage.action?pageId=777027033\",\"confluence_id\":777027033,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=777027033\"},{\"title\":\"How to find out how many Jira Service Management Customer Satisfaction Survey has been sent\",\"url\":\"\/display\/JIRAKB\/How+to+find+out+how+many+Jira+Service+Management+Customer+Satisfaction+Survey+has+been+sent\",\"confluence_id\":1026039994,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+find+out+how+many+Jira+Service+Management+Customer+Satisfaction+Survey+has+been+sent\"},{\"title\":\"How to find the usage of SLA fields in Jira Service Management and how to delete unused field\",\"url\":\"\/display\/JIRAKB\/How+to+find+the+usage+of+SLA+fields+in+Jira+Service+Management+and+how+to+delete+unused+field\",\"confluence_id\":1041828257,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+find+the+usage+of+SLA+fields+in+Jira+Service+Management+and+how+to+delete+unused+field\"},{\"title\":\"How to fix Jira Service Management StatusPage stuck load when in configuration\",\"url\":\"\/display\/JIRAKB\/How+to+fix+Jira+Service+Management+StatusPage+stuck+load+when+in+configuration\",\"confluence_id\":1236927344,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+fix+Jira+Service+Management+StatusPage+stuck+load+when+in+configuration\"},{\"title\":\"How to fix This service project may not work as expected error\",\"url\":\"\/display\/JIRAKB\/How+to+fix+This+service+project+may+not+work+as+expected+error\",\"confluence_id\":777027034,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+fix+This+service+project+may+not+work+as+expected+error\"},{\"title\":\"How to get a list of tickets excluding those with 0 elapsed time ?\",\"url\":\"\/pages\/viewpage.action?pageId=1127255413\",\"confluence_id\":1127255413,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1127255413\"},{\"title\":\"How to get the list of knowledge spaces linked to each JSM project from the Jira database\",\"url\":\"\/display\/JIRAKB\/How+to+get+the+list+of+knowledge+spaces+linked+to+each+JSM+project+from+the+Jira+database\",\"confluence_id\":1368982044,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+get+the+list+of+knowledge+spaces+linked+to+each+JSM+project+from+the+Jira+database\"},{\"title\":\"How to Globally Disable Creation of service projects\",\"url\":\"\/display\/JIRAKB\/How+to+Globally+Disable+Creation+of+service+projects\",\"confluence_id\":777027028,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+Globally+Disable+Creation+of+service+projects\"},{\"title\":\"How to hide request types from Jira Service Management Customer Portal\",\"url\":\"\/display\/JIRAKB\/How+to+hide+request+types+from+Jira+Service+Management+Customer+Portal\",\"confluence_id\":1402669833,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+hide+request+types+from+Jira+Service+Management+Customer+Portal\"},{\"title\":\"How to identify the Project related to the Service Management displayed in the Customer Portal\",\"url\":\"\/display\/JIRAKB\/How+to+identify+the+Project+related+to+the+Service+Management+displayed+in+the+Customer+Portal\",\"confluence_id\":932385968,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+identify+the+Project+related+to+the+Service+Management+displayed+in+the+Customer+Portal\"},{\"title\":\"How to list SLAs and conditions used with JSM projects\",\"url\":\"\/display\/JIRAKB\/How+to+list+SLAs+and+conditions+used+with+JSM+projects\",\"confluence_id\":1157476538,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+list+SLAs+and+conditions+used+with+JSM+projects\"},{\"title\":\"How to modify the Jira Service Management announcement banner outside the user interface\",\"url\":\"\/display\/JIRAKB\/How+to+modify+the+Jira+Service+Management+announcement+banner+outside+the+user+interface\",\"confluence_id\":1082528601,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+modify+the+Jira+Service+Management+announcement+banner+outside+the+user+interface\"},{\"title\":\"How to notify the creation of issues to users in Jira or Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+notify+the+creation+of+issues+to+users+in+Jira+or+Jira+Service+Management\",\"confluence_id\":1082528104,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+notify+the+creation+of+issues+to+users+in+Jira+or+Jira+Service+Management\"},{\"title\":\"How to prevent customers who are added to a Jira Service Management project\/portal from receiving an invitation email\",\"url\":\"\/pages\/viewpage.action?pageId=777027023\",\"confluence_id\":777027023,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=777027023\"},{\"title\":\"How to prevent groups from being shown on the Jira Service Management portal under the Requests menu\",\"url\":\"\/display\/JIRAKB\/How+to+prevent+groups+from+being+shown+on+the+Jira+Service+Management+portal+under+the+Requests+menu\",\"confluence_id\":1295682892,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+prevent+groups+from+being+shown+on+the+Jira+Service+Management+portal+under+the+Requests+menu\"},{\"title\":\"How to process email replies to closed requests as new requests\",\"url\":\"\/display\/JIRAKB\/How+to+process+email+replies+to+closed+requests+as+new+requests\",\"confluence_id\":1167745370,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+process+email+replies+to+closed+requests+as+new+requests\"},{\"title\":\"How to programmatically archive Jira Projects with a Bash Script\",\"url\":\"\/display\/JIRAKB\/How+to+programmatically+archive+Jira+Projects+with+a+Bash+Script\",\"confluence_id\":1455882543,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+programmatically+archive+Jira+Projects+with+a+Bash+Script\"},{\"title\":\"How to rename SLAs\",\"url\":\"\/display\/JIRAKB\/How+to+rename+SLAs\",\"confluence_id\":777027027,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+rename+SLAs\"},{\"title\":\"How to resolve slow queues view with high CPU in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+resolve+slow+queues+view+with+high+CPU+in+Jira+Service+Management\",\"confluence_id\":1224770887,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+resolve+slow+queues+view+with+high+CPU+in+Jira+Service+Management\"},{\"title\":\"How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+send+a+notification+to+customers+when+they+reply+to+a+CLOSED+issue+in+Jira+Service+Management\",\"confluence_id\":1272284707,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+send+a+notification+to+customers+when+they+reply+to+a+CLOSED+issue+in+Jira+Service+Management\"},{\"title\":\"How to set \\\"keep me logged in\\\" checkbox to disabled by default in Jira Service Desk customer portal?\",\"url\":\"\/pages\/viewpage.action?pageId=792305989\",\"confluence_id\":792305989,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=792305989\"},{\"title\":\"How to set Request Type when creating an issue via REST API using \/rest\/api\/2\/issue endpoint\",\"url\":\"\/pages\/viewpage.action?pageId=938041214\",\"confluence_id\":938041214,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=938041214\"},{\"title\":\"How to solve Jira Service Management mail loops\",\"url\":\"\/display\/JIRAKB\/How+to+solve+Jira+Service+Management+mail+loops\",\"confluence_id\":720411603,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+solve+Jira+Service+Management+mail+loops\"},{\"title\":\"How to Troubleshoot SLAs in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+Troubleshoot+SLAs+in+Jira+Service+Management\",\"confluence_id\":785326555,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+Troubleshoot+SLAs+in+Jira+Service+Management\"},{\"title\":\"How to understand SLA reports calculation\",\"url\":\"\/display\/JIRAKB\/How+to+understand+SLA+reports+calculation\",\"confluence_id\":1318390764,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+understand+SLA+reports+calculation\"},{\"title\":\"How to upgrade the embedded Jira Mobile plugin\",\"url\":\"\/display\/JIRAKB\/How+to+upgrade+the+embedded+Jira+Mobile+plugin\",\"confluence_id\":1087511546,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+upgrade+the+embedded+Jira+Mobile+plugin\"},{\"title\":\"How to view and delete Jira Service Management legacy automation through REST API\",\"url\":\"\/display\/JIRAKB\/How+to+view+and+delete+Jira+Service+Management+legacy+automation+through+REST+API\",\"confluence_id\":1443037532,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+view+and+delete+Jira+Service+Management+legacy+automation+through+REST+API\"},{\"title\":\"How to view global KB usage in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/How+to+view+global+KB+usage+in+Jira+Service+Management\",\"confluence_id\":1085201067,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+view+global+KB+usage+in+Jira+Service+Management\"},{\"title\":\"Identifying the number of JSM (legacy) automations running in Jira\",\"url\":\"\/display\/JIRAKB\/Identifying+the+number+of+JSM+%28legacy%29+automations+running+in+Jira\",\"confluence_id\":1188398393,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Identifying+the+number+of+JSM+%28legacy%29+automations+running+in+Jira\"},{\"title\":\"Identify the creator of a legacy JSM Automation\",\"url\":\"\/display\/JIRAKB\/Identify+the+creator+of+a+legacy+JSM+Automation\",\"confluence_id\":1189479665,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Identify+the+creator+of+a+legacy+JSM+Automation\"},{\"title\":\"Import Section of Asset schema (icon keeps spinning)\",\"url\":\"\/pages\/viewpage.action?pageId=1319567563\",\"confluence_id\":1319567563,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1319567563\"},{\"title\":\"In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared\",\"url\":\"\/display\/JIRAKB\/In+Jira+Service+Management%2C+Knowledge+Base+Articles+have+a+red+padlock+for+certain+users+and+cannot+be+shared\",\"confluence_id\":902497388,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/In+Jira+Service+Management%2C+Knowledge+Base+Articles+have+a+red+padlock+for+certain+users+and+cannot+be+shared\"},{\"title\":\"Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994\",\"url\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-14994\",\"confluence_id\":976163841,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-14994\"},{\"title\":\"Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003\",\"url\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-15003\",\"confluence_id\":979410350,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-15003\"},{\"title\":\"Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004\",\"url\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-15004\",\"confluence_id\":979424521,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Investigating+your+Jira+Service+Management+for+attempts+to+exploit+security+vulnerability+CVE-2019-15004\"},{\"title\":\"In which directory Service Management Customer account is created\",\"url\":\"\/display\/JIRAKB\/In+which+directory+Service+Management+Customer+account+is+created\",\"confluence_id\":998890327,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/In+which+directory+Service+Management+Customer+account+is+created\"},{\"title\":\"Issue Statuses with (No Category) are auto-generated by Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Issue+Statuses+with+%28No+Category%29+are+auto-generated+by+Jira+Service+Management\",\"confluence_id\":949231217,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Issue+Statuses+with+%28No+Category%29+are+auto-generated+by+Jira+Service+Management\"},{\"title\":\"Issues with Jira Service Management Customer Portal Not Loading\",\"url\":\"\/display\/JIRAKB\/Issues+with+Jira+Service+Management+Customer+Portal+Not+Loading\",\"confluence_id\":1384127124,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Issues+with+Jira+Service+Management+Customer+Portal+Not+Loading\"},{\"title\":\"Issue Transitions Performed by Unrelated User\",\"url\":\"\/display\/JIRAKB\/Issue+Transitions+Performed+by+Unrelated+User\",\"confluence_id\":1071813892,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Issue+Transitions+Performed+by+Unrelated+User\"},{\"title\":\"Jira cannot create an issue from email if specific users in CC field\",\"url\":\"\/display\/JIRAKB\/Jira+cannot+create+an+issue+from+email+if+specific+users+in+CC+field\",\"confluence_id\":1271693437,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+cannot+create+an+issue+from+email+if+specific+users+in+CC+field\"},{\"title\":\"Jira features not working after upgrade rollback\",\"url\":\"\/display\/JIRAKB\/Jira+features+not+working+after+upgrade+rollback\",\"confluence_id\":1188428664,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+features+not+working+after+upgrade+rollback\"},{\"title\":\"Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE\",\"url\":\"\/display\/JIRAKB\/Jira+is+running+slow+when+database+locking+in+the+tables+AO_319474_QUEUE+and+AO_319474_MESSAGE\",\"confluence_id\":1189780034,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+is+running+slow+when+database+locking+in+the+tables+AO_319474_QUEUE+and+AO_319474_MESSAGE\"},{\"title\":\"Jira Service Management 3.x Customer Portal is showing up as a blank page\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+3.x+Customer+Portal+is+showing+up+as+a+blank+page\",\"confluence_id\":847349401,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+3.x+Customer+Portal+is+showing+up+as+a+blank+page\"},{\"title\":\"Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+%28Server+and+Data+Center%29%3A+How+to+disable+the+Wiki+Renderer+in+the+description+field+of+the+Customer+Portal+View\",\"confluence_id\":1086419212,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+%28Server+and+Data+Center%29%3A+How+to+disable+the+Wiki+Renderer+in+the+description+field+of+the+Customer+Portal+View\"},{\"title\":\"Jira Service Management add-on hangs during installation\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+add-on+hangs+during+installation\",\"confluence_id\":777026970,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+add-on+hangs+during+installation\"},{\"title\":\"Jira Service Management app fails to load on startup\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+app+fails+to+load+on+startup\",\"confluence_id\":800703376,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+app+fails+to+load+on+startup\"},{\"title\":\"Jira Service Management Automation page fails to render with HTTP 400 error\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Automation+page+fails+to+render+with+HTTP+400+error\",\"confluence_id\":938025154,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Automation+page+fails+to+render+with+HTTP+400+error\"},{\"title\":\"Jira Service Management Automation rules fail with the ERROR status and a \\\"red exclamation mark\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=1142442565\",\"confluence_id\":1142442565,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1142442565\"},{\"title\":\"Jira Service Management Automation Rules not working\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Automation+Rules+not+working\",\"confluence_id\":1004951032,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Automation+Rules+not+working\"},{\"title\":\"Jira Service Management Comment automatically set to Internal at Resolve state\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Comment+automatically+set+to+Internal+at+Resolve+state\",\"confluence_id\":785327819,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Comment+automatically+set+to+Internal+at+Resolve+state\"},{\"title\":\"Jira Service Management Customer notification rule is saving to the wrong rule\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Customer+notification+rule+is+saving+to+the+wrong+rule\",\"confluence_id\":986876005,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Customer+notification+rule+is+saving+to+the+wrong+rule\"},{\"title\":\"Jira Service Management customer portal details section appears blank for all issues\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+customer+portal+details+section+appears+blank+for+all+issues\",\"confluence_id\":1236598830,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+customer+portal+details+section+appears+blank+for+all+issues\"},{\"title\":\"Jira Service Management Data Center: How to Retrieve Internal or External Comments\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center%3A+How+to+Retrieve+Internal+or+External+Comments\",\"confluence_id\":781385851,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center%3A+How+to+Retrieve+Internal+or+External+Comments\"},{\"title\":\"Jira Service Management don\'t trigger notification in certain status\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+don%27t+trigger+notification+in+certain+status\",\"confluence_id\":829033364,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+don%27t+trigger+notification+in+certain+status\"},{\"title\":\"Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+-+Error+Something+Has+Gone+Wrong+With+Your+Request.+If+Symptoms+Persist+Contact+Your+System+Administrator\",\"confluence_id\":777026960,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+-+Error+Something+Has+Gone+Wrong+With+Your+Request.+If+Symptoms+Persist+Contact+Your+System+Administrator\"},{\"title\":\"Jira Service Management Fails to Start with a Timeout error after its Installation\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Fails+to+Start+with+a+Timeout+error+after+its+Installation\",\"confluence_id\":777026967,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Fails+to+Start+with+a+Timeout+error+after+its+Installation\"},{\"title\":\"Jira Service Management Forms not honoring linked field value\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Forms+not+honoring+linked+field+value\",\"confluence_id\":1365016765,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Forms+not+honoring+linked+field+value\"},{\"title\":\"Jira Service Management functionalities are not available\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+functionalities+are+not+available\",\"confluence_id\":1155138339,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+functionalities+are+not+available\"},{\"title\":\"Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Incoming+mails+encounter+the+error+getting+sender+domain+from+message+0.+Error%3A+java.lang.NullPointerException\",\"confluence_id\":1235852923,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Incoming+mails+encounter+the+error+getting+sender+domain+from+message+0.+Error%3A+java.lang.NullPointerException\"},{\"title\":\"Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key \'SD_REQTYPE\'\",\"url\":\"\/pages\/viewpage.action?pageId=1044786847\",\"confluence_id\":1044786847,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1044786847\"},{\"title\":\"Jira Service Management Login-Free portal not working\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Login-Free+portal+not+working\",\"confluence_id\":1346245851,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Login-Free+portal+not+working\"},{\"title\":\"Jira Service Management mail handler creating empty comments\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+mail+handler+creating+empty+comments\",\"confluence_id\":1167835704,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+mail+handler+creating+empty+comments\"},{\"title\":\"Jira Service Management not rejecting or filtering automatic reply emails from certain users\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+not+rejecting+or+filtering+automatic+reply+emails+from+certain+users\",\"confluence_id\":1236599358,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+not+rejecting+or+filtering+automatic+reply+emails+from+certain+users\"},{\"title\":\"Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+project+Queues+and+Customer+page+are+showing+as+blank+due+to+incompatible+JSM+version\",\"confluence_id\":1131087817,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+project+Queues+and+Customer+page+are+showing+as+blank+due+to+incompatible+JSM+version\"},{\"title\":\"Jira Service Management project queues page is slow\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+project+queues+page+is+slow\",\"confluence_id\":1005323328,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+project+queues+page+is+slow\"},{\"title\":\"Jira Service Management Queues are missing, disappeared, or are empty\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Queues+are+missing%2C+disappeared%2C+or+are+empty\",\"confluence_id\":1072212462,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Queues+are+missing%2C+disappeared%2C+or+are+empty\"},{\"title\":\"Jira Service Management Queues return empty page\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Queues+return+empty+page\",\"confluence_id\":820117845,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Queues+return+empty+page\"},{\"title\":\"Jira Service Management Report Shows Spike At End\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Report+Shows+Spike+At+End\",\"confluence_id\":777026987,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Report+Shows+Spike+At+End\"},{\"title\":\"Jira Service Management shows 500 error on \\\"Requests\\\" page\",\"url\":\"\/pages\/viewpage.action?pageId=931234256\",\"confluence_id\":931234256,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=931234256\"},{\"title\":\"Jira Service Management stops creating tickets from incoming email\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+stops+creating+tickets+from+incoming+email\",\"confluence_id\":829037111,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+stops+creating+tickets+from+incoming+email\"},{\"title\":\"Jira Service Management stops processing emails\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+stops+processing+emails\",\"confluence_id\":827122816,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+stops+processing+emails\"},{\"title\":\"Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+-+Troubleshooting+why+the+JSM+Mail+Handler+stopped+processing+new+incoming+emails\",\"confluence_id\":1295679575,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+-+Troubleshooting+why+the+JSM+Mail+Handler+stopped+processing+new+incoming+emails\"},{\"title\":\"Jira Service Management Upgrade Failed With Error \\\"Failed to resolve plugin dependencies within OBR\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=976167369\",\"confluence_id\":976167369,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=976167369\"},{\"title\":\"Jira Service Management workload report not showing user\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+workload+report+not+showing+user\",\"confluence_id\":1114808852,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+workload+report+not+showing+user\"},{\"title\":\"Jira service project comment added by reporter showing to be added by another user\",\"url\":\"\/display\/JIRAKB\/Jira+service+project+comment+added+by+reporter+showing+to+be+added+by+another+user\",\"confluence_id\":1272283399,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+service+project+comment+added+by+reporter+showing+to+be+added+by+another+user\"},{\"title\":\"Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project\",\"url\":\"\/display\/JIRAKB\/Jira+Throws+an+Unable+to+Compile+Soy+Templates+Exception+When+Creating+a+Service+Management+Project\",\"confluence_id\":816515177,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Throws+an+Unable+to+Compile+Soy+Templates+Exception+When+Creating+a+Service+Management+Project\"},{\"title\":\"JQL search using SLA field fails with \\\"You must have a licensed service project to run JQL queries on SLAs\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=1332809000\",\"confluence_id\":1332809000,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1332809000\"},{\"title\":\"JSM Automation rule for autoclosure of \\\"Resolved\\\" tickets.\",\"url\":\"\/pages\/viewpage.action?pageId=1189503393\",\"confluence_id\":1189503393,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1189503393\"},{\"title\":\"JSM project automation rule doesn\'t send any webhook\",\"url\":\"\/display\/JIRAKB\/JSM+project+automation+rule+doesn%27t+send+any+webhook\",\"confluence_id\":1072464263,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/JSM+project+automation+rule+doesn%27t+send+any+webhook\"},{\"title\":\"KB settings are broken when the server ID of the linked Confluence is changed\",\"url\":\"\/display\/JIRAKB\/KB+settings+are+broken+when+the+server+ID+of+the+linked+Confluence+is+changed\",\"confluence_id\":951417253,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/KB+settings+are+broken+when+the+server+ID+of+the+linked+Confluence+is+changed\"},{\"title\":\"Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration\",\"url\":\"\/display\/JIRAKB\/Knowledge+base+articles+cannot+be+displayed+from+the+Customer+Portal+due+to+incorrect+application+link+configuration\",\"confluence_id\":1108479131,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Knowledge+base+articles+cannot+be+displayed+from+the+Customer+Portal+due+to+incorrect+application+link+configuration\"},{\"title\":\"Knowledge base articles cannot be displayed in the Service Desk customer portal (error: \\\"Refused to display\\\" or \\\"didn\'t send any data\\\")\",\"url\":\"\/pages\/viewpage.action?pageId=1043903438\",\"confluence_id\":1043903438,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1043903438\"},{\"title\":\"Knowledge Base articles fail to open from the request form in Jira Service Management with the error \\\"The Service Desk you are trying to view does not exist\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=1063177933\",\"confluence_id\":1063177933,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1063177933\"},{\"title\":\"Knowledge Base articles fail to open in Jira Service Management with the error \\\"The knowledge base article could not be found\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=1101933423\",\"confluence_id\":1101933423,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1101933423\"},{\"title\":\"Knowledge Base article viewed from the Customer portal have broken or missing images\",\"url\":\"\/display\/JIRAKB\/Knowledge+Base+article+viewed+from+the+Customer+portal+have+broken+or+missing+images\",\"confluence_id\":1189488173,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Knowledge+Base+article+viewed+from+the+Customer+portal+have+broken+or+missing+images\"},{\"title\":\"Knowledge base preview is failing on the customer portal with a \\\"Refused to frame \'site\' because an ancestor violates the following Content Security Policy directive: \\\"frame-ancestors \'self\'\\\".\\\" error in browser\'s console\",\"url\":\"\/pages\/viewpage.action?pageId=1388151291\",\"confluence_id\":1388151291,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1388151291\"},{\"title\":\"Knowledge Base searches still use the old Application Link URL on the Customer Portal\",\"url\":\"\/display\/JIRAKB\/Knowledge+Base+searches+still+use+the+old+Application+Link+URL+on+the+Customer+Portal\",\"confluence_id\":777026934,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Knowledge+Base+searches+still+use+the+old+Application+Link+URL+on+the+Customer+Portal\"},{\"title\":\"Links to Knowledge base articles are corrupt after upgrading Jira Service Management Data Center\",\"url\":\"\/display\/JIRAKB\/Links+to+Knowledge+base+articles+are+corrupt+after+upgrading+Jira+Service+Management+Data+Center\",\"confluence_id\":1376321610,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Links+to+Knowledge+base+articles+are+corrupt+after+upgrading+Jira+Service+Management+Data+Center\"},{\"title\":\"List of supported custom fields for request types in Jira Service Management customer portals\",\"url\":\"\/display\/JIRAKB\/List+of+supported+custom+fields+for+request+types+in+Jira+Service+Management+customer+portals\",\"confluence_id\":867182673,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/List+of+supported+custom+fields+for+request+types+in+Jira+Service+Management+customer+portals\"},{\"title\":\"Locating Jira Service Management\'s Knowledge Base search statistics through the database\",\"url\":\"\/display\/JIRAKB\/Locating+Jira+Service+Management%27s+Knowledge+Base+search+statistics+through+the+database\",\"confluence_id\":957977997,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Locating+Jira+Service+Management%27s+Knowledge+Base+search+statistics+through+the+database\"},{\"title\":\"Locating WebHook URL in Service Management automation rules\",\"url\":\"\/display\/JIRAKB\/Locating+WebHook+URL+in+Service+Management+automation+rules\",\"confluence_id\":1056677121,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Locating+WebHook+URL+in+Service+Management+automation+rules\"},{\"title\":\"Mail Queue size growing when Office 365 mailbox is used\",\"url\":\"\/display\/JIRAKB\/Mail+Queue+size+growing+when+Office+365+mailbox+is+used\",\"confluence_id\":1108489269,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Mail+Queue+size+growing+when+Office+365+mailbox+is+used\"},{\"title\":\"Making Jira Service Management Read Mails that are Already Read\",\"url\":\"\/display\/JIRAKB\/Making+Jira+Service+Management+Read+Mails+that+are+Already+Read\",\"confluence_id\":891139597,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Making+Jira+Service+Management+Read+Mails+that+are+Already+Read\"},{\"title\":\"Maximum search query limit reached when you link multiple knowledge base spaces\",\"url\":\"\/display\/JIRAKB\/Maximum+search+query+limit+reached+when+you+link+multiple+knowledge+base+spaces\",\"confluence_id\":1251417849,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Maximum+search+query+limit+reached+when+you+link+multiple+knowledge+base+spaces\"},{\"title\":\"Missing Default Priority Scheme causes Jira Service Management projects to fail to create\",\"url\":\"\/display\/JIRAKB\/Missing+Default+Priority+Scheme+causes+Jira+Service+Management+projects+to+fail+to+create\",\"confluence_id\":978205123,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Missing+Default+Priority+Scheme+causes+Jira+Service+Management+projects+to+fail+to+create\"},{\"title\":\"Missing or corrupted SLA data in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Missing+or+corrupted+SLA+data+in+Jira+Service+Management\",\"confluence_id\":828790603,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Missing+or+corrupted+SLA+data+in+Jira+Service+Management\"},{\"title\":\"Monitoring Jira Service Management email channels using REST API\",\"url\":\"\/display\/JIRAKB\/Monitoring+Jira+Service+Management+email+channels+using+REST+API\",\"confluence_id\":1207173748,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Monitoring+Jira+Service+Management+email+channels+using+REST+API\"},{\"title\":\"Navigating to the customer portal redirects users to \/servicedesk\/customer\/portal\/0\",\"url\":\"\/pages\/viewpage.action?pageId=993923412\",\"confluence_id\":993923412,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=993923412\"},{\"title\":\"Notification: \\\"Jira Service Desk is now Jira Service Management\\\" keeps displaying\",\"url\":\"\/pages\/viewpage.action?pageId=1141481688\",\"confluence_id\":1141481688,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1141481688\"},{\"title\":\"Not receiving e-mail request in Jira Service Management using Exchange\",\"url\":\"\/display\/JIRAKB\/Not+receiving+e-mail+request+in+Jira+Service+Management+using+Exchange\",\"confluence_id\":819725742,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Not+receiving+e-mail+request+in+Jira+Service+Management+using+Exchange\"},{\"title\":\"Opened and Request count is 0 (or requests are missing) in the Customers page\",\"url\":\"\/display\/JIRAKB\/Opened+and+Request+count+is+0+%28or+requests+are+missing%29+in+the+Customers+page\",\"confluence_id\":1044099313,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Opened+and+Request+count+is+0+%28or+requests+are+missing%29+in+the+Customers+page\"},{\"title\":\"Queues missing in all Jira Service Management projects after restart of Jira Data Center \/ Server\",\"url\":\"\/pages\/viewpage.action?pageId=1456178166\",\"confluence_id\":1456178166,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1456178166\"},{\"title\":\"Raise Request on Behalf of Customer Not Searching for Users\",\"url\":\"\/display\/JIRAKB\/Raise+Request+on+Behalf+of+Customer+Not+Searching+for+Users\",\"confluence_id\":777026978,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Raise+Request+on+Behalf+of+Customer+Not+Searching+for+Users\"},{\"title\":\"Replying to Emails in the Sent Folder Doesn\'t Add a Comment to the Created Request\",\"url\":\"\/display\/JIRAKB\/Replying+to+Emails+in+the+Sent+Folder+Doesn%27t+Add+a+Comment+to+the+Created+Request\",\"confluence_id\":933708251,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Replying+to+Emails+in+the+Sent+Folder+Doesn%27t+Add+a+Comment+to+the+Created+Request\"},{\"title\":\"Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License\",\"url\":\"\/display\/JIRAKB\/Reply-to+a+notification+is+added+as+internal+comment+on+a+Service+Management+ticket+if+the+user+has+Jira+License\",\"confluence_id\":1114814384,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Reply-to+a+notification+is+added+as+internal+comment+on+a+Service+Management+ticket+if+the+user+has+Jira+License\"},{\"title\":\"Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Request+created+e-mail+notifications+of+Issues+created+through+Issue+Collectors+are+not+working+in+Jira+Service+Management\",\"confluence_id\":1168845991,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Request+created+e-mail+notifications+of+Issues+created+through+Issue+Collectors+are+not+working+in+Jira+Service+Management\"},{\"title\":\"Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Requests+are+not+visible+in+the+Customer+Portal+due+to+empty+Request+Type+in+Jira+Service+Management\",\"confluence_id\":777026993,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Requests+are+not+visible+in+the+Customer+Portal+due+to+empty+Request+Type+in+Jira+Service+Management\"},{\"title\":\"Request type under email channel are disabled or greyed out\",\"url\":\"\/display\/JIRAKB\/Request+type+under+email+channel+are+disabled+or+greyed+out\",\"confluence_id\":1387599649,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Request+type+under+email+channel+are+disabled+or+greyed+out\"},{\"title\":\"Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Respond+to+Customer+and+Internal+Comment+tabs+missing+from+comment+in+Jira+Service+Management\",\"confluence_id\":777026999,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Respond+to+Customer+and+Internal+Comment+tabs+missing+from+comment+in+Jira+Service+Management\"},{\"title\":\"REST API to update security level in a Jira issue\",\"url\":\"\/display\/JIRAKB\/REST+API+to+update+security+level+in+a+Jira+issue\",\"confluence_id\":1130373770,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/REST+API+to+update+security+level+in+a+Jira+issue\"},{\"title\":\"Restricting multiple Confluence spaces linked within a single JSM Project\",\"url\":\"\/display\/JIRAKB\/Restricting+multiple+Confluence+spaces+linked+within+a+single+JSM+Project\",\"confluence_id\":1387593766,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Restricting+multiple+Confluence+spaces+linked+within+a+single+JSM+Project\"},{\"title\":\"Revert SLA rendering improvement changes in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Revert+SLA+rendering+improvement+changes+in+Jira+Service+Management\",\"confluence_id\":943970007,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Revert+SLA+rendering+improvement+changes+in+Jira+Service+Management\"},{\"title\":\"ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException\",\"url\":\"\/display\/JIRAKB\/ServiceDesk%2C+Existing+Project+Fails+To+Load%2C+500+error%2C+RuntimeException\",\"confluence_id\":800703390,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/ServiceDesk%2C+Existing+Project+Fails+To+Load%2C+500+error%2C+RuntimeException\"},{\"title\":\"Service Desk Agents are not able to add customers to an Organization\",\"url\":\"\/display\/JIRAKB\/Service+Desk+Agents+are+not+able+to+add+customers+to+an+Organization\",\"confluence_id\":881515279,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Service+Desk+Agents+are+not+able+to+add+customers+to+an+Organization\"},{\"title\":\"Service Management Agents will be treated as customers by Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Service+Management+Agents+will+be+treated+as+customers+by+Jira+Service+Management\",\"confluence_id\":970264344,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Service+Management+Agents+will+be+treated+as+customers+by+Jira+Service+Management\"},{\"title\":\"Service Management Customers will count towards jira-users license if \\\"Default Group Memberships\\\" is configured\",\"url\":\"\/pages\/viewpage.action?pageId=777027054\",\"confluence_id\":777027054,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=777027054\"},{\"title\":\"Service Management Email Request \\\"Unexpected error while running action as user\\\" Error\",\"url\":\"\/pages\/viewpage.action?pageId=967873270\",\"confluence_id\":967873270,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=967873270\"},{\"title\":\"Service Management is stuck at loading after upgrade to version 3.3\",\"url\":\"\/display\/JIRAKB\/Service+Management+is+stuck+at+loading+after+upgrade+to+version+3.3\",\"confluence_id\":873891708,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Service+Management+is+stuck+at+loading+after+upgrade+to+version+3.3\"},{\"title\":\"Service Management project\'s navigation bar shows \\\"Unable to render element due to an error\\\" even though required upgrade tasks are fulfilled\",\"url\":\"\/pages\/viewpage.action?pageId=858760681\",\"confluence_id\":858760681,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=858760681\"},{\"title\":\"Service Management SLA is not Paused but Rather Restarted\",\"url\":\"\/display\/JIRAKB\/Service+Management+SLA+is+not+Paused+but+Rather+Restarted\",\"confluence_id\":895059898,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Service+Management+SLA+is+not+Paused+but+Rather+Restarted\"},{\"title\":\"SLA does not Work even though it matches the Start\/Stop Conditions\",\"url\":\"\/pages\/viewpage.action?pageId=969517692\",\"confluence_id\":969517692,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=969517692\"},{\"title\":\"SLA is not stopping on issue transition\",\"url\":\"\/display\/JIRAKB\/SLA+is+not+stopping+on+issue+transition\",\"confluence_id\":1044113815,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/SLA+is+not+stopping+on+issue+transition\"},{\"title\":\"SLA is not visible in customer portal in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/SLA+is+not+visible+in+customer+portal+in+Jira+Service+Management\",\"confluence_id\":1108485260,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/SLA+is+not+visible+in+customer+portal+in+Jira+Service+Management\"},{\"title\":\"SLA stop condition \\\"Comment: For Customers\\\" doesn\'t stop the SLA when an agent adds a public comment (JSM Server\/DC)\",\"url\":\"\/pages\/viewpage.action?pageId=1206563566\",\"confluence_id\":1206563566,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1206563566\"},{\"title\":\"Some approvers cannot approve a Jira Service Management request which is in an approval status\",\"url\":\"\/display\/JIRAKB\/Some+approvers+cannot+approve+a+Jira+Service+Management+request+which+is+in+an+approval+status\",\"confluence_id\":1114819424,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Some+approvers+cannot+approve+a+Jira+Service+Management+request+which+is+in+an+approval+status\"},{\"title\":\"Some customers are not receiving the custom customer notification email templates in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Some+customers+are+not+receiving+the+custom+customer+notification+email+templates+in+Jira+Service+Management\",\"confluence_id\":1116292279,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Some+customers+are+not+receiving+the+custom+customer+notification+email+templates+in+Jira+Service+Management\"},{\"title\":\"Some SLAs are missing for newly created issues in a JSM project\",\"url\":\"\/display\/JIRAKB\/Some+SLAs+are+missing+for+newly+created+issues+in+a+JSM+project\",\"confluence_id\":1384131785,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Some+SLAs+are+missing+for+newly+created+issues+in+a+JSM+project\"},{\"title\":\"Some users are not appearing in any user picker field when raising a request from the Customer Portal\",\"url\":\"\/display\/JIRAKB\/Some+users+are+not+appearing+in+any+user+picker+field+when+raising+a+request+from+the+Customer+Portal\",\"confluence_id\":1252327514,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Some+users+are+not+appearing+in+any+user+picker+field+when+raising+a+request+from+the+Customer+Portal\"},{\"title\":\"StatusPage Add-on integration is not working in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/StatusPage+Add-on+integration+is+not+working+in+Jira+Service+Management\",\"confluence_id\":1217306531,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/StatusPage+Add-on+integration+is+not+working+in+Jira+Service+Management\"},{\"title\":\"The \\\"Approval Required\\\" customer notification is using an old field name\",\"url\":\"\/pages\/viewpage.action?pageId=1305971456\",\"confluence_id\":1305971456,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1305971456\"},{\"title\":\"The Approval notification is not sent when a Service Management Request is waiting for an approval\",\"url\":\"\/display\/JIRAKB\/The+Approval+notification+is+not+sent+when+a+Service+Management+Request+is+waiting+for+an+approval\",\"confluence_id\":1031835729,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Approval+notification+is+not+sent+when+a+Service+Management+Request+is+waiting+for+an+approval\"},{\"title\":\"The Customer Portal is not loading when Jira is running behind a reverse proxy (or Load Balancer)\",\"url\":\"\/pages\/viewpage.action?pageId=1071819151\",\"confluence_id\":1071819151,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1071819151\"},{\"title\":\"The Customer Satisfaction survey is not sent when a Service Management request is resolved\",\"url\":\"\/display\/JIRAKB\/The+Customer+Satisfaction+survey+is+not+sent+when+a+Service+Management+request+is+resolved\",\"confluence_id\":954258231,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Customer+Satisfaction+survey+is+not+sent+when+a+Service+Management+request+is+resolved\"},{\"title\":\"The customer satisfaction survey was submitted several times for the same request\",\"url\":\"\/display\/JIRAKB\/The+customer+satisfaction+survey+was+submitted+several+times+for+the+same+request\",\"confluence_id\":1206558022,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+customer+satisfaction+survey+was+submitted+several+times+for+the+same+request\"},{\"title\":\"The error \\\"We\'re having trouble communicating with the application\\\" is thrown in the \\\"related knowledge page articles\\\" panel\",\"url\":\"\/pages\/viewpage.action?pageId=1209871529\",\"confluence_id\":1209871529,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1209871529\"},{\"title\":\"The error \\\"We\'re having trouble communicating with the application\\\" is thrown when trying to create a knowledge base article from a Jira Service Management ticket\",\"url\":\"\/pages\/viewpage.action?pageId=892611073\",\"confluence_id\":892611073,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=892611073\"},{\"title\":\"The error \\\"You don\'t have access to view or create knowledge base article\\\" is thrown in the \\\"related knowledge page articles\\\" panel\",\"url\":\"\/pages\/viewpage.action?pageId=1188423564\",\"confluence_id\":1188423564,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1188423564\"},{\"title\":\"The Jira Service Management Mail Handler fails to create request from incoming email with the error \\\"Please check the fields have been correctly filled in\\\"\",\"url\":\"\/pages\/viewpage.action?pageId=1155471904\",\"confluence_id\":1155471904,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1155471904\"},{\"title\":\"The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari\",\"url\":\"\/display\/JIRAKB\/The+Jira+Service+Management+request+detail+page+freezes+after+a+request+is+created+when+using+Firefox+or+Safari\",\"confluence_id\":1108679025,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Jira+Service+Management+request+detail+page+freezes+after+a+request+is+created+when+using+Firefox+or+Safari\"},{\"title\":\"The JSM canned response button does not work on the first click and clears the comment field\",\"url\":\"\/display\/JIRAKB\/The+JSM+canned+response+button+does+not+work+on+the+first+click+and+clears+the+comment+field\",\"confluence_id\":1206792622,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+JSM+canned+response+button+does+not+work+on+the+first+click+and+clears+the+comment+field\"},{\"title\":\"The JSM Mail channel creates new tickets instead of adding comments to existing tickets\",\"url\":\"\/display\/JIRAKB\/The+JSM+Mail+channel+creates+new+tickets+instead+of+adding+comments+to+existing+tickets\",\"confluence_id\":1142248285,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+JSM+Mail+channel+creates+new+tickets+instead+of+adding+comments+to+existing+tickets\"},{\"title\":\"The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration\",\"url\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+creates+new+tickets+instead+of+adding+comments+to+existing+tickets+due+to+invalid+field+context+configuration\",\"confluence_id\":1115659794,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+creates+new+tickets+instead+of+adding+comments+to+existing+tickets+due+to+invalid+field+context+configuration\"},{\"title\":\"The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API\",\"url\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+fails+to+be+configured+successfully+when+using+Microsoft+Graph+API\",\"confluence_id\":1283492161,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+fails+to+be+configured+successfully+when+using+Microsoft+Graph+API\"},{\"title\":\"The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API\",\"url\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+indefinitely+creates+duplicate+tickets+from+the+same+incoming+email+when+using+Microsoft+Graph+API\",\"confluence_id\":1283492152,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+JSM+Mail+Handler+indefinitely+creates+duplicate+tickets+from+the+same+incoming+email+when+using+Microsoft+Graph+API\"},{\"title\":\"The Knowledge base search bar is missing from the Service Management Customer Portal\",\"url\":\"\/display\/JIRAKB\/The+Knowledge+base+search+bar+is+missing+from+the+Service+Management+Customer+Portal\",\"confluence_id\":1103079418,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Knowledge+base+search+bar+is+missing+from+the+Service+Management+Customer+Portal\"},{\"title\":\"The knowledge base search does not return any result from the Customer Portal for any user\",\"url\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+return+any+result+from+the+Customer+Portal+for+any+user\",\"confluence_id\":1103437735,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+return+any+result+from+the+Customer+Portal+for+any+user\"},{\"title\":\"The knowledge base search does not return any result from the Customer Portal for specific users only\",\"url\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+return+any+result+from+the+Customer+Portal+for+specific+users+only\",\"confluence_id\":1103079473,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+return+any+result+from+the+Customer+Portal+for+specific+users+only\"},{\"title\":\"The knowledge base search does not work on the Service Management Help Center while it works on project specific portals\",\"url\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+work+on+the+Service+Management+Help+Center+while+it+works+on+project+specific+portals\",\"confluence_id\":1082262050,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+knowledge+base+search+does+not+work+on+the+Service+Management+Help+Center+while+it+works+on+project+specific+portals\"},{\"title\":\"The Related Knowledge base articles panel shows a red exclamation mark without any error\",\"url\":\"\/display\/JIRAKB\/The+Related+Knowledge+base+articles+panel+shows+a+red+exclamation+mark+without+any+error\",\"confluence_id\":1206550574,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Related+Knowledge+base+articles+panel+shows+a+red+exclamation+mark+without+any+error\"},{\"title\":\"The Request Type dropdown in \\\"Edit Request Type\\\" action in automation rules is missing some Request Types\",\"url\":\"\/pages\/viewpage.action?pageId=1115680212\",\"confluence_id\":1115680212,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1115680212\"},{\"title\":\"The user picker field on the customer portal does not work\",\"url\":\"\/display\/JIRAKB\/The+user+picker+field+on+the+customer+portal+does+not+work\",\"confluence_id\":1333990528,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+user+picker+field+on+the+customer+portal+does+not+work\"},{\"title\":\"To get the list of Jira Service Management portal-only customers from the database\",\"url\":\"\/display\/JIRAKB\/To+get+the+list+of+Jira+Service+Management+portal-only+customers+from+the+database\",\"confluence_id\":1155152349,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/To+get+the+list+of+Jira+Service+Management+portal-only+customers+from+the+database\"},{\"title\":\"Troubleshoot customer notifications in Jira Service Management projects\",\"url\":\"\/display\/JIRAKB\/Troubleshoot+customer+notifications+in+Jira+Service+Management+projects\",\"confluence_id\":777026983,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshoot+customer+notifications+in+Jira+Service+Management+projects\"},{\"title\":\"Troubleshoot incoming mail in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Troubleshoot+incoming+mail+in+Jira+Service+Management\",\"confluence_id\":790960076,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshoot+incoming+mail+in+Jira+Service+Management\"},{\"title\":\"Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence\",\"url\":\"\/display\/JIRAKB\/Troubleshooting+common+issues+related+to+knowledge+base+integration+between+Jira+Service+Management+and+Confluence\",\"confluence_id\":1103438849,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshooting+common+issues+related+to+knowledge+base+integration+between+Jira+Service+Management+and+Confluence\"},{\"title\":\"Troubleshooting Jira Service Management license issues\",\"url\":\"\/display\/JIRAKB\/Troubleshooting+Jira+Service+Management+license+issues\",\"confluence_id\":962965344,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshooting+Jira+Service+Management+license+issues\"},{\"title\":\"Troubleshooting slow SLA and Automation processing in Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Troubleshooting+slow+SLA+and+Automation+processing+in+Jira+Service+Management\",\"confluence_id\":1217200165,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshooting+slow+SLA+and+Automation+processing+in+Jira+Service+Management\"},{\"title\":\"Troubleshooting why a user did not receive a customer notification from a JSM request\",\"url\":\"\/display\/JIRAKB\/Troubleshooting+why+a+user+did+not+receive+a+customer+notification+from+a+JSM+request\",\"confluence_id\":1142448401,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Troubleshooting+why+a+user+did+not+receive+a+customer+notification+from+a+JSM+request\"},{\"title\":\"Unable to add user to group error while creating a new Service Management\",\"url\":\"\/display\/JIRAKB\/Unable+to+add+user+to+group+error+while+creating+a+new+Service+Management\",\"confluence_id\":777027044,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+add+user+to+group+error+while+creating+a+new+Service+Management\"},{\"title\":\"Unable to create a new project due to duplicate status\",\"url\":\"\/display\/JIRAKB\/Unable+to+create+a+new+project+due+to+duplicate+status\",\"confluence_id\":1044095859,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+create+a+new+project+due+to+duplicate+status\"},{\"title\":\"Unable to create IT Service Management type of project\",\"url\":\"\/display\/JIRAKB\/Unable+to+create+IT+Service+Management+type+of+project\",\"confluence_id\":896579345,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+create+IT+Service+Management+type+of+project\"},{\"title\":\"Unable to render element error in navigation bar after upgrading Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Unable+to+render+element+error+in+navigation+bar+after+upgrading+Jira+Service+Management\",\"confluence_id\":845943102,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+render+element+error+in+navigation+bar+after+upgrading+Jira+Service+Management\"},{\"title\":\"Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view\",\"url\":\"\/display\/JIRAKB\/Unable+to+search+knowledge+articles+by+using+non-latin+words+in+the+Customer+Portal+or+the+agent+view\",\"confluence_id\":869180657,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+search+knowledge+articles+by+using+non-latin+words+in+the+Customer+Portal+or+the+agent+view\"},{\"title\":\"Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal\",\"url\":\"\/display\/JIRAKB\/Unable+to+search+knowledge+base+articles+containing+a+colon+character+in+the+Service+Management+Customer+Portal\",\"confluence_id\":1103437404,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+search+knowledge+base+articles+containing+a+colon+character+in+the+Service+Management+Customer+Portal\"},{\"title\":\"Unable to set up Email Channel: Email is currently used by another Service Management project\",\"url\":\"\/display\/JIRAKB\/Unable+to+set+up+Email+Channel%3A+Email+is+currently+used+by+another+Service+Management+project\",\"confluence_id\":814196626,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+set+up+Email+Channel%3A+Email+is+currently+used+by+another+Service+Management+project\"},{\"title\":\"Unable to upgrade Jira Service Management after upgrading Jira Software\",\"url\":\"\/display\/JIRAKB\/Unable+to+upgrade+Jira+Service+Management+after+upgrading+Jira+Software\",\"confluence_id\":1096100295,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unable+to+upgrade+Jira+Service+Management+after+upgrading+Jira+Software\"},{\"title\":\"Understanding why an SLA is paused in a Jira Service Management ticket\",\"url\":\"\/display\/JIRAKB\/Understanding+why+an+SLA+is+paused+in+a+Jira+Service+Management+ticket\",\"confluence_id\":1271267987,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Understanding+why+an+SLA+is+paused+in+a+Jira+Service+Management+ticket\"},{\"title\":\"Unlicensed Users in Jira Service Managment are not able to Authorize OAuth Apps\",\"url\":\"\/display\/JIRAKB\/Unlicensed+Users+in+Jira+Service+Managment+are+not+able+to+Authorize+OAuth+Apps\",\"confluence_id\":1168852404,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unlicensed+Users+in+Jira+Service+Managment+are+not+able+to+Authorize+OAuth+Apps\"},{\"title\":\"Update License type for Jira instances that have both Jira Software and Jira Service Management\",\"url\":\"\/display\/JIRAKB\/Update+License+type+for+Jira+instances+that+have+both+Jira+Software+and+Jira+Service+Management\",\"confluence_id\":1085440409,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Update+License+type+for+Jira+instances+that+have+both+Jira+Software+and+Jira+Service+Management\"},{\"title\":\"User automatically added to Customer List even though Customer Portal configure as private\",\"url\":\"\/display\/JIRAKB\/User+automatically+added+to+Customer+List+even+though+Customer+Portal+configure+as+private\",\"confluence_id\":794203852,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/User+automatically+added+to+Customer+List+even+though+Customer+Portal+configure+as+private\"},{\"title\":\"User Automatically Become an Agent\",\"url\":\"\/display\/JIRAKB\/User+Automatically+Become+an+Agent\",\"confluence_id\":777026950,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/User+Automatically+Become+an+Agent\"},{\"title\":\"Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal\",\"url\":\"\/display\/JIRAKB\/Users+are+required+to+log+into+Confluence+to+be+able+to+view+knowledge+base+articles+from+the+Customer+Portal\",\"confluence_id\":1103079516,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Users+are+required+to+log+into+Confluence+to+be+able+to+view+knowledge+base+articles+from+the+Customer+Portal\"},{\"title\":\"Users unable to change the Language in Customer Portal\",\"url\":\"\/display\/JIRAKB\/Users+unable+to+change+the+Language+in+Customer+Portal\",\"confluence_id\":1188769165,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Users+unable+to+change+the+Language+in+Customer+Portal\"},{\"title\":\"Webhooks are not sent from Jira Service Management Automation rules\",\"url\":\"\/display\/JIRAKB\/Webhooks+are+not+sent+from+Jira+Service+Management+Automation+rules\",\"confluence_id\":1087512315,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Webhooks+are+not+sent+from+Jira+Service+Management+Automation+rules\"},{\"title\":\"Webhook stops sending notification to MS Teams.\",\"url\":\"\/pages\/viewpage.action?pageId=1142450588\",\"confluence_id\":1142450588,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1142450588\"},{\"title\":\"Web panel servicedesk.portal.request.panels is not accessible.\",\"url\":\"\/pages\/viewpage.action?pageId=1167841096\",\"confluence_id\":1167841096,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1167841096\"},{\"title\":\"We were unable to submit your request\",\"url\":\"\/display\/JIRAKB\/We+were+unable+to+submit+your+request\",\"confluence_id\":905096425,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/We+were+unable+to+submit+your+request\"},{\"title\":\"When granting permissions, the Service Management Customer Portal Access Permission is missing\",\"url\":\"\/display\/JIRAKB\/When+granting+permissions%2C+the+Service+Management+Customer+Portal+Access+Permission+is+missing\",\"confluence_id\":966051663,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/When+granting+permissions%2C+the+Service+Management+Customer+Portal+Access+Permission+is+missing\"},{\"title\":\"When viewing email channels in a Jira Service Management Data Center project\'s settings, an \\\"Invalid configuration\\\" error occurs\",\"url\":\"\/pages\/viewpage.action?pageId=1416563162\",\"confluence_id\":1416563162,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1416563162\"},{\"title\":\"Within Jira Service Management, a linked KB to Confluence that doesn\'t exist cannot be deleted.\",\"url\":\"\/pages\/viewpage.action?pageId=1417153095\",\"confluence_id\":1417153095,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1417153095\"},{\"title\":\"XML restoration failed as Jira is unable to clean the cache directory\",\"url\":\"\/display\/JIRAKB\/XML+restoration+failed+as+Jira+is+unable+to+clean+the+cache+directory\",\"confluence_id\":1038779790,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/XML+restoration+failed+as+Jira+is+unable+to+clean+the+cache+directory\"}]"); window.cacGrandparentMetadata = JSON.parse("{\"title\":\"Jira Service Management Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Knowledge+Base\",\"confluence_id\":777026923,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Knowledge+Base\"}"); window.cacParentMetadata = JSON.parse("{\"title\":\"Jira Service Management Data Center Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\",\"confluence_id\":1456342726,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\"}"); window.cacAncestorPageIds = JSON.parse("[777026923,1456342726]"); window.cacCurrentMetadata = JSON.parse("{\"title\":\"The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0\",\"url\":\"\/display\/JIRAKB\/The+Jira+or+JSM+mail+handler+fails+to+connect+to+the+GMAIL+server+after+some+time+when+using+Oauth+2.0\",\"confluence_id\":1189803281,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/The+Jira+or+JSM+mail+handler+fails+to+connect+to+the+GMAIL+server+after+some+time+when+using+Oauth+2.0\"}"); window.lastCachedTimestamp = 1732684635385; window.cacSpaceKeyMetatag = "metatags-cac-space-key"; </script>  <script src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.min.js?features=fetch,es5,es6,es7,es2015,es2016,es2017,default,Element.prototype.append&flags=gated" type="text/javascript" charset="UTF-8" > </script> <script> </script> <script src="https://cdn.evgnet.com/beacon/atlassian/engage/scripts/evergageFlickerDefender.min.js"></script> <script type="text/javascript"> var _aaq = window._aaq || (window._aaq = []); (function(){ var d = document, g = d.createElement('script'), s = d.getElementsByTagName('script')[0]; g.type = 'text/javascript'; g.defer = true; g.async = true; g.src = document.location.protocol + '//cdn.evgnet.com/beacon/atlassian/engage/scripts/evergage.min.js'; s.parentNode.insertBefore(g, s); })(); </script> <link rel="icon" type="image/png" href="/staticassets/4.6.33/dist/common/images/favicon.png" sizes="32x32"> <link rel="stylesheet" media="all" href="/staticassets/4.6.33/dist/common/thirdparty/prism/prism.min.css"> <link rel="stylesheet" media="all" href="/staticassets/4.6.33/dist/main/style/main.css"> <script type="text/javascript" src="/staticassets/4.6.33/dist/common/thirdparty/moment.min.js"></script> <script type="text/javascript" src="/staticassets/4.6.33/dist/common/thirdparty/jquery.min.js"></script> <script type="text/javascript" src="/staticassets/4.6.33/dist/common/thirdparty/jquery.waypoints.min.js"></script> <script type="text/javascript" src="/staticassets/4.6.33/dist/common/thirdparty/prism/prism.min.js"></script> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "WebSite", "name": "Atlassian Documentation", "url": "https://confluence.atlassian.com/", "potentialAction": { "@type": "SearchAction", "target": "https://confluence.atlassian.com/search/?query={search_term_string}", "query-input": "required name=search_term_string" } } </script> <meta name="generator" content="Created with Scroll Viewport - K15t"><meta name="scroll-viewport-version" content="2.22.7"> <style>.sv-bidi-marker:before { unicode-bidi: isolate; background-color: #fff0b3; color: #7f5f01; cursor: pointer; content: attr(data-charcode); } #main-content .confluence-embedded-file-wrapper.confluence-embedded-manual-size {max-width: none;}</style> </head> <body> <div class="cac-media-viewer-modal"> <div class="media-viewer-modal-header"> <img class="media-viewer-type-icon" src="/staticassets/4.6.33/dist/common/images/media-viewer-image-icon.svg" /> <h2></h2> <button class="media-viewer-file-download-button"></button> <button class="media-viewer-file-close-button"></button> </div> <div class="media-viewer-modal-content"> <img src="" /> </div> <div class="media-viewer-modal-footer"></div> </div> <div class="body-container"> <div class="cac-header-click-hide-overlay"></div> <div class=" aui-header"></div> <header class="cac-header" > <div class="header-content-wrapper"> <div class="top-header-products-waffle">Products</div> <a href="https://support.atlassian.com/jirasoftware/" class="cac-header-logo logo"> <h1>Jira Software Support</h1> </a> <ul class="top-header-nav-primary"> <li class="top-header-nav-link "><a href="/display/GSWJSW/Get+started+with+JIRA+Software">Get started</a></li> <li class="top-header-nav-link "><a href="/display/JIRASOFTWARECLOUD/Jira+Software+documentation">Documentation</a></li> <li class="top-header-nav-link nav-item-current-page "><a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base">Knowledge base</a></li> <li class="top-header-nav-resources">Resources</li> </ul> <ul class="top-header-nav-secondary"> <li class="top-header-nav-search-icon"><a href="https://support.atlassian.com/search-results/">Search</a></li> <li class="top-header-nav-login-btn"><a href="https://id.atlassian.com/login?continue=https://confluence.atlassian.com/login.action?os_destination=/jirakb/the-jira-or-jsm-mail-handler-fails-to-connect-to-the-gmail-server-after-some-time-when-using-oauth-2-0-1189803281.html">Log in</a></li> <li class="top-header-nav-user-avatar"> <img src=""></img> <div class="user-account-dropdown"> <ul> <li><a href="https://my.atlassian.com/">View account</a></li> <li><a href="https://support.atlassian.com/servicedesk/customer/user/requests">View requests</a></li> <li><a href="/logout.action?os_destination=https://id.atlassian.com/logout?continue=/jirakb/the-jira-or-jsm-mail-handler-fails-to-connect-to-the-gmail-server-after-some-time-when-using-oauth-2-0-1189803281.html">Log out</a></li> </ul> </div> </li> <li class="top-header-nav-mobile-more-icon">...</li> </ul> </div> <div class="header-subnav"> <div class="header-subnav-main"> <div class="header-subnav-category"> <h2 class="subnav-category-label-link"><a href="/display/GSWJSW/Get+started+with+JIRA+Software">Get started</a></h2> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-link"><a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base">Knowledge base</a></h2> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-products">Products</h2> <div class="header-subnav-category-products"> <ul class="subnav-product-list"> <li class="product-jira-software"> <a href="https://support.atlassian.com/jira-software-cloud"> <h3>Jira Software</h3> <p>Project and issue tracking</p> </a> </li> <li class="product-jira-service-management"> <a href="https://support.atlassian.com/jira-service-management-cloud"> <h3>Jira Service Management</h3> <p>Service management and customer support</p> </a> </li> <li class="product-jira-core"> <a href="https://support.atlassian.com/jira-work-management"> <h3>Jira Work Management</h3> <p>Manage any business project</p> </a> </li> <li class="product-confluence"> <a href="https://support.atlassian.com/confluence-cloud"> <h3>Confluence</h3> <p>Document collaboration</p> </a> </li> <li class="product-bitbucket"> <a href="https://support.atlassian.com/bitbucket-cloud"> <h3>Bitbucket</h3> <p>Git code management</p> </a> </li> </ul> <a class="see-all-link" href="https://support.atlassian.com/products/">See all</a> </div> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-resources">Resources</h2> <div class="header-subnav-category-resources"> <ul class="subnav-resource-list"> <li class="resource-documentation"> <a href=/display/JIRASOFTWARECLOUD/Jira+Software+documentation> <h3>Documentation</h3> <p>Usage and admin help</p> </a> </li> <li class="resource-community"> <a href="https://community.atlassian.com/t5/JIRA-Software/ct-p/jira-software"> <h3>Community</h3> <p>Answers, support, and inspiration</p> </a> </li> <li class="resource-cloud-system-status"> <a href="https://jira-software.status.atlassian.com"> <h3>System Status</h3> <p>Cloud services health</p> </a> </li> <li class="resources-suggestions"> <a href="https://jira.atlassian.com/secure/Dashboard.jspa"> <h3>Suggestions and bugs</h3> <p>Feature suggestions and bug reports</p> </a> </li> <li class="resource-marketplace"> <a href="https://marketplace.atlassian.com/search?hosting=cloud&product=jira"> <h3>Marketplace</h3> <p>Product apps</p> </a> </li> <li class="resource-billing"> <a href="https://www.atlassian.com/licensing/jira-software"> <h3>Billing and licensing</h3> <p>Frequently asked questions</p> </a> </li> </ul> </div> </div> </div> <div class="header-subnav-links"> <a class="header-subnav-close-button" href="#"></a> <div class="subnav_products-links-wrapper"> <ul> <li class="link-logout-of-account"><a href="/logout.action?os_destination=https://id.atlassian.com/logout?continue=/jirakb/the-jira-or-jsm-mail-handler-fails-to-connect-to-the-gmail-server-after-some-time-when-using-oauth-2-0-1189803281.html">Log out</a></li> <li class="link-login-to-account"><a href="https://id.atlassian.com/login?continue=https://confluence.atlassian.com/login.action?os_destination=/jirakb/the-jira-or-jsm-mail-handler-fails-to-connect-to-the-gmail-server-after-some-time-when-using-oauth-2-0-1189803281.html">Log in to account</a></li> <li class="link-contact-support"><a href="https://support.atlassian.com/contact/">Contact support</a></li> <li class="link-training-and-certification"><a href="https://www.atlassian.com/university">Training & Certification</a></li> <li class="link-migration-hub"><a href="https://www.atlassian.com/cloud-migration">Cloud Migration Center</a></li> <li class="link-gdpr-guides"><a href="https://confluence.atlassian.com/gdpr">GDPR guides</a></li> <li class="link-enterprise-services"><a href="https://www.atlassian.com/enterprise/services">Enterprise services</a></li> <li class="link-expert-partners"><a href="https://www.atlassian.com/partners">Atlassian partners</a></li> <li class="link-developers"><a href="https://developer.atlassian.com/">Developers</a></li> <li class="link-user-groups"><a href="http://aug.atlassian.com/">User groups</a></li> <li class="link-automation-for-jira"><a href="https://confluence.atlassian.com/automation/">Automation for Jira</a></li> <li class="link-wac"><a href="http://www.atlassian.com/">Atlassian.com</a></li> </ul> </div> </div> </div> </header> <div class="viewport-admin-panel"> <div class="viewport-admin-button"></div> <div class="viewport-admin-dropdown"> <ul> <li><h4>Page</h4></li> <li><a href="/login.action?os_destination=%2Fpages%2Fviewpage.action%3FpageId%3D1189803281">View in Confluence</a></li> <li><a href="/login.action?os_destination=https%3A%2F%2Fconfluence.atlassian.com%2Fpages%2Feditpage.action%3FpageId%3D1189803281%26atl_token%3D56f623f1c372745922a33f6eafdc516099acf055">Edit Page</a></li> <li class="section-first"><h4>Viewport</h4></li> <li><a href="/login.action?os_destination=%2Fspaces%2Fscroll-viewport%2Fconfig.action%3Fkey%3DJIRAKB">Manage Viewport</a></li> <li class="section-first"><h4>Confluence</h4></li> <li><a href="/login.action?os_destination=%2Fdashboard.action">Dashboard</a></li> <li><a href="/login.action?os_destination=%2Fspacedirectory%2Fview.action">Space Directory</a></li> <li><a href="/login.action?os_destination=%2Fpeopledirectory.action">People Directory</a></li> </ul> </div> </div> <main> <div class="main-content-wrapper"> <div class="main-content"> <div class="page-sidebar-padder"></div> <div class="page-content"> <div class="page-local-inline-nav"> <div class="local-inline-nav-breadcrumbs"> <nav class="space-breadcrumbs space-breadcrumbs-space-landing-page"> <ul> <li class="breadcrumb-root"> <a href="https://support.atlassian.com/" title="Atlassian Support"><span>Atlassian Support</span></a></li> <li class="breadcrumb-space"> <a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base" title="JIRA Knowledge Base"> <span>JIRA Knowledge Base</span> </a></li> </ul> </nav> </div> <div class="local-inline-nav-version-selector"> </div> </div> <h1 class="page-title">The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Jira+Software">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">  <p> </p><div class="admonition-block info-block conf-macro output-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span><strong>Platform notice: Server and Data Center only.</strong> <span>This article only applies to Atlassian products on the </span>Server and Data Center platforms<span>.</span></span></p><p>Support for Server* products <strong>ended on February 15th 2024</strong>. If you are running a Server product, you can visit the <a rel="nofollow" href="https://www.atlassian.com/migration/assess/journey-to-cloud" title="https://www.atlassian.com/migration/assess/journey-to-cloud" class="external-link">Atlassian Server end of support</a> announcement to review your migration options.</p><p><em>*Except Fisheye and Crucible</em></p> </div>     <div class="toc-macro client-side-toc-macro conf-macro output-block" data-hasbody="false" data-headerelements="H1,H2,H3,H4,H5,H6,H7" data-macro-name="toc" data-structure="flat"> </div><p></p><h1 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Summary">Summary</h1><p><span style="color: rgb(23,43,77);">Since </span><a rel="nofollow" style="text-decoration: none;" href="https://confluence.atlassian.com/jirasoftware/jira-software-8-10-x-release-notes-1004948108.html">Jira 8.10.0 (or in Service Management 4.10.0)</a><span style="color: rgb(23,43,77);">, it has become possible to configure incoming Mail Handlers using the Oauth 2.0 Authentication instead of the Basic Authentication, which will be eventually deprecated by Google and Microsoft.</span></p><p><span style="color: rgb(23,43,77);">If a Jira or a Service Management (JSM) Mail Handler is configured using a <strong>GMAIL server</strong> with <strong>Oauth 2.0</strong>, the connection between the Jira application and GMAIL will fail after a certain amount of time (1h or 30 days later), due to 2 known bugs. This knowledge base article is meant to list the known bugs which are related to the <strong>GMAIL + Oauth 2.0</strong> integration, how to identify them, and how to work around them.</span></p><h1 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Environment">Environment</h1><ul style="list-style-type: square;"><li>Jira Server/Data Center on 8.10.0 or any higher version</li><li>Or Jira Service Management (JSM) on 4.10.0 or any higher version</li></ul><h1 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Diagnosis">Diagnosis</h1><ul style="list-style-type: square;"><li><span style="color: rgb(23,43,77);">An Oauth 2.0 integration was configured in the page below, with Google as the provider</span><ul style="list-style-type: square;"><li>In <strong style="text-align: left;">⚙ > System > Oauth 2.0</strong><span style="color: rgb(23,43,77);"><span> </span>(for Jira versions 8.10.x-8.21.x)</span></li><li>Or in <strong style="text-align: left;">⚙ > System ><span> </span><span style="color: rgb(23,43,77);">Application links</span></strong><span style="color: rgb(23,43,77);"><span> </span>(for Jira versions 8.22.x+)</span></li></ul></li><li>An incoming Jira (or JSM) mail handler was configured using a GMAIL mail server along with the Oauth 2.0 integration:<ul style="list-style-type: square;"><li>In <strong>⚙ > System > Incoming Mail</strong> (in case of a Jira Mail Handler)</li><li>In <strong>Project Settings > Email requests</strong> (in case of a JSM Mail Handler)</li></ul></li><li>If any the following observation is made, then <strong>Root Cause 1</strong> is relevant<ul style="list-style-type: square;"><li>The Mail Handler is configured with the <strong>SECURE_IMAP</strong> protocol</li><li>The connection between Jira and the Mail Server <strong>fails about 30 days later</strong></li><li><p>The following error is found in the file<span> </span><strong>atlassian-jira-outgoing-mail.log</strong>:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">2023-01-03 16:27:00,008+0000 ERROR [] Caesium-1-2 anonymous GMAIL Mail Handler [c.a.m.s.managers.jira.OFBizMailServerManager] OAuth2 token not found for id=<TOKEN_ID>.</code></pre> </div> </li></ul></li><li>If any the following observation is made, then <strong>Root Cause 2</strong> is relevant<ul style="list-style-type: square;"><li>The Mail Handler is configured with the <strong>SECURE_POP</strong> protocol</li><li>The connection between Jira and the Mail Server <strong>fails</strong> <strong>1 hour later</strong></li><li><p>The following error will is found in the file<span> </span><strong>atlassian-jira-incoming-mail.log</strong>:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">2023-01-12 08:40:00,261+0000 ERROR [GMAIL Server] Caesium-1-3 anonymous GMAIL Mail Handler GMAIL Mail Handler[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: Open failed javax.mail.MessagingException: Open failed; nested exception is: java.io.IOException: STAT command failed: [AUTH] Invalid credentials. at com.sun.mail.pop3.POP3Folder.open(POP3Folder.java:220) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2] at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:160) [jira-api-8.20.15.jar:?] at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:388) [jira-api-8.20.15.jar:?]</code></pre> </div> </li><li><p>If the debugging package<span> </span><strong>com.atlassian.mail.auth</strong><span> </span>is enabled with the<span> </span><strong>DEBUG</strong><span> </span>level, the following error will be found in the file<span> </span><strong>atlassian-jira-incoming-mail.log</strong>:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">2023-01-12 08:40:00,126+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous GMAIL Mail Handler DEBUG POP3: AUTH XOAUTH2 using one line authentication format 2023-01-12 08:40:00,227+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous GMAIL Mail Handler DEBUG POP3: AUTH XOAUTH2 failed, THROW: 2023-01-12 08:40:00,227+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous GMAIL Mail Handler java.io.EOFException: OAUTH2 authentication failed: {"status":"400","schemes":"Bearer","scope":"https://mail.google.com/"}</code></pre> </div> </li></ul></li></ul><h1 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Cause">Cause</h1><h2 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-RootCause1">Root Cause 1</h2><p>The Jira/JSM Mail Handler is configured using <strong>SECURE_IMAP</strong>, and we are facing the known bug linked below. Because of this bug, if a Mail Handler is using the combination <strong>GMAIL + IMAP + OAUTH 2.0</strong>, the Mail Handler will eventually fail to connect to the GMAIL mail server <strong>after 30 days</strong>, and the Jira admin will be forced to re-authorize the mail server from the UI.</p><p> <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_1189803281_anonymous" data-hasbody="false" data-jira-key="JRASERVER-74666" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JRASERVER-74666"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JRASERVER-74666</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span> </p><h2 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-RootCause2">Root Cause 2</h2><p>The Jira/JSM Mail Handler is configured using <strong>SECURE_POP</strong>, and we are facing the known bug linked below. Because of this bug, if a Mail Handler is using the combination <strong>GMAIL + POP + OAUTH 2.0</strong>, the Mail Handler will eventually fail to connect to the GMAIL mail server <strong>after 1h</strong>, and the Jira admin will be forced to re-authorize the mail server from the UI.</p><p> <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_1189803281_anonymous" data-hasbody="false" data-jira-key="JRASERVER-74728" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JRASERVER-74728"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JRASERVER-74728</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span> </p><h1 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Solution">Solution</h1><h2 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-SolutionforRootCause1">Solution for Root Cause 1</h2><h3 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Workaround1-ShortTermworkaround">Workaround 1 - Short Term workaround</h3><p>After you observe that the Mail Handlers associated to the problematic GMAIL Server fail to fetch emails, do the following:</p><ul class="alternate"><li>Edit the Mail Server configuration in<span> </span><strong>⚙ > System > Incoming Mail</strong></li><li>Re-select the Oauth 2.0 integration in the<span> </span><strong>authentication method</strong></li><li>Re-authorize the mail server, Re-test the connection, and save the configuration</li></ul><h3 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-Workaround2-LongTermworkaround">Workaround 2 - Long Term workaround</h3><p>A long term workaround is to force update the expiration date of the<span> </span><strong>Refresh token</strong><span> </span>to many years in the future, for example the year 2099 by using the Epoch Timestamp 4101054453000.</p><p>The steps are listed below, and need to be repeated for each Jira Mail Server that is already configured, and also to any Jira Mail Server that will be configured in the future:</p><ul class="alternate"><li><p>Run the following SQL query after replacing <NAME> with the name of the Mail Server:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">select * from mailserver where name = <NAME>;</code></pre> </div> <pre class="code-java"><br></pre></li><li>Check the<span> </span><strong>auth_conf</strong><span> </span>column and take the value from the<span> </span><strong>tokenId</strong><span> </span>field</li><li><p>Run the following SQL query after replacing <TOKEN_ID> with the Token ID obtained from the previous step:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">update "AO_723324_CLIENT_TOKEN" set "REFRESH_TOKEN_EXPIRATION" = 4101054453000 where "ID" = <TOKEN_ID>; </code></pre> </div> </li></ul><h2 id="TheJiraorJSMmailhandlerfailstoconnecttotheGMAILserveraftersometimewhenusingOauth2.0-SolutionforRootCause2">Solution for Root Cause 2</h2><p>Switch from the <strong>SECURE_POP</strong> to the <strong>SECURE_IMAP</strong> protocol.</p><p><img alt="(warning)" data-emoticon-name="warning" class="emoticon emoticon-warning" src="/s/ym1mk8/8804/1jpfuow/_/images/icons/emoticons/warning.svg"> Note that, by switching to the <strong>SECURE_IMAP</strong> protocol, even though the mail connection will no longer fail after 1h, it will instead fail after 30 days (due to the other bug mentioned in <strong>Root Cause 1</strong>). To prevent this other bug from occurring, please apply the workaround mentioned in the section <strong>Solution for Root Cause1 > Workaround 2 - Long Term workaround</strong>.</p><p><br class="atl-forced-newline"><br class="atl-forced-newline"> </p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Jan 24, 2023 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.33/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1EFC79FCAAD696FAA68&pageId=1189803281&spaceKey=JIRAKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>