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transparent;transition-duration:0.15s;transition-property:color,background;transition-timing-function:ease-out;white-space:nowrap;-webkit-text-decoration:none;text-decoration:none;color:var(--button-outline-color);background:transparent;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;color:var(--system-text-primary-dark);display:none;margin-right:8px;padding:8px;-webkit-transition:all 0.2s ease-out;transition:all 0.2s ease-out;}@media screen and (max-width: 760px){.css-dep3f0{display:block;}}</style><button id="mobile-search-expand" class="css-dep3f0 e132irl20"><style data-emotion="css 1y43q3c">.css-1y43q3c{cursor:pointer;display:block;}</style><style data-emotion="css 1y61uui">.css-1y61uui{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;cursor:pointer;display:block;}</style><style data-emotion="css 13ljknx">.css-13ljknx{width:1.25rem;height:1.25rem;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;cursor:pointer;display:block;}</style><svg viewBox="0 0 24 24" class="css-13ljknx" xmlns="http://www.w3.org/2000/svg"><circle cx="11" cy="11" r="8"></circle><line x1="21" y1="21" x2="16.65" y2="16.65"></line></svg></button><style data-emotion="css weovyz">.css-weovyz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:end;-ms-flex-pack:end;-webkit-justify-content:flex-end;justify-content:flex-end;position:relative;}</style><div class="css-weovyz"><style data-emotion="css pv04m4">.css-pv04m4{margin:0;border-radius:0px;font-size:0.75rem;color:var(--system-text-primary-dark);background:transparent;}</style><style data-emotion="css 1xla0pq">.css-1xla0pq{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:0.5rem 1rem;font-size:0.875rem;font-weight:400;border-radius:3px;font-family:var(--primary-font-family);line-height:1;cursor:pointer;border:1px solid transparent;transition-duration:0.15s;transition-property:color,background;transition-timing-function:ease-out;white-space:nowrap;-webkit-text-decoration:none;text-decoration:none;color:var(--link-color);background:transparent;font-size:0.625rem;padding:0.375rem 0.625rem;border-radius:0.125rem;margin:0;border-radius:0px;font-size:0.75rem;color:var(--system-text-primary-dark);background:transparent;}</style><button class="css-1xla0pq e132irl20"><style data-emotion="css 3bqe50">.css-3bqe50{stroke:currentColor;}</style><style data-emotion="css hfypzk">.css-hfypzk{width:20px;height:20px;stroke:currentColor;}</style><svg viewBox="0 0 20 20" fill="none" class="css-hfypzk" xmlns="http://www.w3.org/2000/svg"><circle cx="10.0001" cy="10" r="9.09091" stroke-width="1.5"></circle><path d="M10.2842 18.512C7.84969 16.4278 6.30688 13.3321 6.30688 9.87611C6.30688 6.5488 7.73691 3.55549 10.0159 1.47726" stroke-width="1.5"></path><path d="M9.71609 18.512C12.1505 16.4278 13.6934 13.3321 13.6934 9.87611C13.6934 6.5488 12.2633 3.55549 9.98435 1.47726" stroke-width="1.5"></path><line x1="1.81812" y1="6.52274" x2="18.1818" y2="6.52274" stroke-width="1.5"></line><line x1="0.90918" y1="12.8864" x2="18.1819" y2="12.8864" stroke-width="1.5"></line></svg></button><style data-emotion="css 5jfumo">.css-5jfumo{--arrow-size:5px;--arrow-offset:0.5rem;position:absolute;top:calc(100% + 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Solve critical errors</span></div></a></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="tutorials-and-walkthroughs,find-errors-in-your-failing-app,3-assign-errors-to-the-correct-team" data-portal-key="portal" class="css-62a6bj"><a class="css-11j9qbt" name="/docs/tutorial-error-tracking/route-teams/" href="/docs/tutorial-error-tracking/route-teams/"><div><span class="css-82a6rk">3. Assign errors to the correct team</span></div></a></div></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="tutorials-and-walkthroughs,manage-large-amounts-of-logs" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Manage large amounts of logs</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="tutorials-and-walkthroughs,solve-api-issues" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Solve API issues</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 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data-flip-id="application-performance-monitoring,apm-ui-pages,find-errors-in-your-failing-app" data-portal-key="portal" class="css-62a6bj"><a aria-current="page" class="css-5ty8nd" name="/docs/tutorial-error-tracking/respond-outages/" href="/docs/tutorial-error-tracking/respond-outages/"><div><span class="css-82a6rk">Find errors in your failing app</span><p class="css-1o55wq4 e1f1cdjc0">Tutorial</p></div></a></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="application-performance-monitoring,apm-ui-pages,monitoring" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-11j9qbt" name=""><div><span class="css-82a6rk">Monitoring</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;translate&quot;:true}" 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troubleshooting</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="application-performance-monitoring,experimental-agents" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Experimental agents</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="browser-monitoring" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Browser monitoring</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="infrastructure-monitoring" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Infrastructure monitoring</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="kubernetes-monitoring" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Kubernetes monitoring</span></div><button 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12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="website-performance-monitoring" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Website performance monitoring</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><p data-flip-config="{&quot;translate&quot;:true}" data-flip-id="data-insights" data-portal-key="portal" class="css-d89hgk">DATA INSIGHTS</p><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="alerts" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Alerts</span></div><button class="css-1vfs8c2 e132irl20"><svg 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class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="codestream" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">CodeStream</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="distributed-tracing" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Distributed tracing</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline 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var(--border-width));}}.css-5itzdr span{font-weight:600;}</style><style data-emotion="css bgbwes">.css-bgbwes{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;cursor:pointer;-webkit-transition:0.2s ease-out;transition:0.2s ease-out;padding:0.5rem var(--nav-link-padding);margin:0 calc(var(--nav-link-padding) * -1);font-size:0.875rem;-webkit-text-decoration:none;text-decoration:none;background:var(--nav-highlight);padding-left:var(--nav-link-padding);background:var(--system-background-hover-dark);}.css-bgbwes:hover{color:var(--secondary-text-color);}@media screen and (max-width: 760px){.css-bgbwes{border-radius:0;border-left:var(--border-width) solid transparent;}}.css-bgbwes:hover{background:var(--system-background-hover-dark);}@media screen and (max-width: 760px){.css-bgbwes{--border-width:4px;padding-left:calc(2 * var(--nav-link-padding) - var(--border-width));}}.css-bgbwes span{font-weight:600;}</style><a aria-current="page" class="css-bgbwes" name="/docs/tutorial-error-tracking/respond-outages/" href="/docs/tutorial-error-tracking/respond-outages/"><div><span class="css-82a6rk">Find errors in your failing app</span><p class="css-1o55wq4 e1f1cdjc0">Tutorial</p></div></a></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="errors-inbox,triage-errors" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Triage errors</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="errors-inbox,group-errors" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Group errors</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;translate&quot;:true}" data-flip-id="errors-inbox,troubleshoot-errors" data-portal-key="portal" class="css-62a6bj"><div instrumentation="[object Object]" class="css-4pg4xz" name=""><div><span class="css-82a6rk">Troubleshoot errors</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="nrql" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">NRQL</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="service-level-management" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Service level management</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><p data-flip-config="{&quot;translate&quot;:true}" data-flip-id="security" data-portal-key="portal" class="css-d89hgk">SECURITY</p><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" 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name=""><div><span class="css-82a6rk">Security and privacy</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div><div data-flip-config="{&quot;opacity&quot;:true,&quot;translate&quot;:true}" data-flip-id="licenses" data-portal-key="portal" class="css-1icqfzt"><div instrumentation="[object Object]" class="css-15qzw1h" name=""><div><span class="css-82a6rk">Licenses</span></div><button class="css-1vfs8c2 e132irl20"><svg viewBox="0 0 24 24" class="css-1tyf2qy" xmlns="http://www.w3.org/2000/svg"><polyline points="6 9 12 15 18 9"></polyline></svg></button></div></div></div></nav></div></aside><style data-emotion="css kocmdw">.css-kocmdw{display:block;position:relative;padding-top:2.75rem;}@media (min-width: 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ease;}.css-ig5oi2.main-transition-exit-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}</style><main class="css-ig5oi2"><style data-emotion="css 1qbq6n">.css-1qbq6n{display:grid;grid-template-areas:'mt-disclaimer page-tools' 'page-title page-tools' 'content page-tools';grid-template-columns:minmax(0, 1fr) 12.8125rem;grid-column-gap:5rem;}.css-1qbq6n iframe{max-width:100%;}@media screen and (max-width: 1240px){.css-1qbq6n{grid-template-areas:'mt-disclaimer' 'page-title' 'content';grid-template-columns:minmax(0, 1fr);}}</style><div class="css-1qbq6n"><style data-emotion="css v50zng">.css-v50zng{grid-area:page-title;}.css-v50zng::before{content:'';display:block;margin-top:-5px;}</style><h1 class="css-v50zng">Respond to outages with error tracking</h1><style data-emotion="css 1sxg93g">.css-1sxg93g{grid-area:content;}</style><article data-swiftype-name="body" data-swiftype-type="text" class="css-1sxg93g"><style data-emotion="css 12dd90h">.css-12dd90h{--block-element-spacing:1.5rem;--text-spacing:var(--paragraph-spacing);}.css-12dd90h >*:first-of-type{margin-top:0;}.css-12dd90h ul,.css-12dd90h ol{counter-reset:listitem;}.css-12dd90h ul:not(:last-child),.css-12dd90h ol:not(:last-child){margin-bottom:var(--text-spacing);}.css-12dd90h ul li p:last-of-type,.css-12dd90h ol li p:last-of-type{margin-bottom:0;}.css-12dd90h ol>li{counter-increment:listitem 1;list-style-type:none;position:relative;}.css-12dd90h ol>li::before{background:var(--border-color);border-radius:50%;color:var(--system-text-primary);content:counter(listitem);font-size:12px;font-weight:600;height:10px;left:-28px;line-height:10px;padding:5px 0;position:absolute;text-align:center;top:6px;width:20px;}.css-12dd90h ol>li code{line-height:1.5;}.css-12dd90h blockquote:not(:last-child){margin-bottom:var(--block-element-spacing);}.css-12dd90h figcaption{margin-bottom:var(--text-spacing);}.css-12dd90h h2:not(:first-of-type){margin-top:2rem;}.css-12dd90h h3:not(:first-of-type),.css-12dd90h h4:not(:first-of-type){margin-top:1.5rem;}.css-12dd90h h2+h3{margin-top:1rem!important;}.css-12dd90h h3+h4{margin-top:1rem!important;}</style><div class="css-12dd90h"><p>Errors are bound to happen. Even with an observability tool, finding the source of an error isn&#x27;t as straightforward as you might assume. Think about a flooded yard. You notice water flowing near your hose, but the cause of the flood is actually a crack somewhere in your water main. If you assumed that the leaking hose caused the flood, you&#x27;d end up with a fixed hose but a ruined lawn: a costly mistake.</p><p>Error analysis takes you to the source of the issue so you can fix the issue before the flood happens. When a team makes a new deployment or a service fails upstream, you need to dig deeper before implementing any solutions. 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This doc covers how to navigate our <a href="/docs/errors-inbox/getting-started/">errors inbox</a> feature, including how to:</p><ul><li>Choose a service to begin error analysis</li><li>Choose an error group that indicates an outage</li></ul><h2 id="prereq" style="position:relative">Prerequisites <button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#prereq" aria-label="prereq permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>To monitor your application&#x27;s performance, you&#x27;ll use an agent created specifically for your app&#x27;s language. 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C4.14040201,22.8355779 1.91407035,17.2893467 1.74422111,17.4017085 Z" id="path3472" fill="url(#linearGradient-15)"></path><path d="M17.7557789,2.30080402 L25.6877387,3.41396985 C25.2644221,1.6201005 23.9644221,0.462512563 21.7485427,0.100603015 L17.7557789,2.30080402 Z" id="path3485" fill="url(#linearGradient-16)"></path></g></g></svg><div class="css-ol9ofu">Ruby agent</div></a></div><p>Once you&#x27;ve installed an agent, go to <strong><a href="https://one.newrelic.com/nr1-core?filters=(domain%3D&#x27;APM&#x27;ANDtype%3D&#x27;APPLICATION&#x27;)" target="_blank" rel="noopener">one.newrelic.com<style data-emotion="css 1p7qkn8">.css-1p7qkn8{margin-left:0.25rem;position:relative;top:-1px;}</style><style data-emotion="css 1vugbg2">.css-1vugbg2{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;margin-left:0.25rem;position:relative;top:-1px;}</style><style data-emotion="css 1yhl729">.css-1yhl729{width:1em;height:1em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;margin-left:0.25rem;position:relative;top:-1px;}</style><svg viewBox="0 0 24 24" class="css-1yhl729" xmlns="http://www.w3.org/2000/svg"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></a></strong> and select your app. If you don&#x27;t see much data just yet, step away for a while and let the agent gather real-time data as your application runs. This tutorial also assumes you have some familiarity with <style data-emotion="css 1btm2ft">.css-1btm2ft{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background:none;border:0;border-bottom:1px solid var(--primary-text-color);color:var(--primary-text-color);cursor:pointer;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:1px;margin-right:2px;}</style><button aria-describedby="license-key-explainer-0.6433485334501376" type="button" class="css-1btm2ft">alerts<style data-emotion="css 1d5o6hd">.css-1d5o6hd{margin-left:0.25em;}</style><style data-emotion="css 1eb8pd7">.css-1eb8pd7{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;margin-left:0.25em;}</style><style data-emotion="css u04r6d">.css-u04r6d{width:1.25em;height:1.25em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;margin-left:0.25em;}</style><svg viewBox="0 0 24 24" class="css-u04r6d" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10"></circle><line x1="12" y1="16" x2="12" y2="12"></line><line x1="12" y1="8" x2="12.01" y2="8"></line></svg></button>, even if you haven&#x27;t yet created your first alert.</p><h2 id="detect-error" style="position:relative">Detect and track errors in your application <button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#detect-error" aria-label="detect error permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>Now that your apps are instrumented, New Relic is capturing data about your services. This includes data about error occurrences in your app.</p><style data-emotion="css 1mk9w6c">.css-1mk9w6c{--timeline-width:2px;--ring-size:34px;--ring-border-width:2px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;padding:1rem;}@media screen and (max-width: 1000px){.css-1mk9w6c{grid-template-columns:100%;}}</style><div class="css-1mk9w6c"><style data-emotion="css iuz831">.css-iuz831{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}.css-iuz831:hover aside div{background-color:var(--brand-button-primary-accent);border-color:var(--brand-button-primary-accent);color:black;font-weight:500;-webkit-transform:scale(1.18) translateX(14px);-moz-transform:scale(1.18) translateX(14px);-ms-transform:scale(1.18) translateX(14px);transform:scale(1.18) translateX(14px);-webkit-transition:background-color 325ms,border 325ms,color 325ms,-webkit-transform 325ms;transition:background-color 325ms,border 325ms,color 325ms,transform 325ms;}.css-iuz831:hover aside::after{background:var(--brand-button-primary-accent);-webkit-transition:background 325ms;transition:background 325ms;}</style><div class="css-iuz831"><style data-emotion="css 1mv7fql">.css-1mv7fql{margin-right:2rem;position:relative;}.css-1mv7fql::after{background:var(--secondary-text-color);bottom:10px;content:'';position:absolute;right:calc(var(--timeline-width) * -1);top:35px;-webkit-transition:background 325ms;transition:background 325ms;width:var(--timeline-width);z-index:-1;}@media screen and (max-width: 1000px){.css-1mv7fql{border-right:none;margin-right:0;text-align:left;}.css-1mv7fql::after{display:none;}}</style><aside class="css-1mv7fql"><style data-emotion="css dls85o">.css-dls85o{background:var(--primary-background-color);border-radius:50%;border:var(--ring-border-width) var(--secondary-text-color) solid;color:var(--secondary-text-color);display:grid;font-size:18px;font-weight:400;height:var(--ring-size);place-items:center;position:absolute;right:calc((var(--timeline-width) * -1) / 2);text-align:center;top:-4px;-webkit-transform:translateX(50%);-moz-transform:translateX(50%);-ms-transform:translateX(50%);transform:translateX(50%);-webkit-transition:background-color 325ms,border 325ms,color 325ms,-webkit-transform 325ms;transition:background-color 325ms,border 325ms,color 325ms,transform 325ms;width:var(--ring-size);}@media screen and (max-width: 1000px){.css-dls85o{display:none;}}</style><div class="css-dls85o">1</div></aside><style data-emotion="css s53jzc">.css-s53jzc{border-bottom:solid 1px var(--border-color);margin-bottom:1.25rem;padding-bottom:2rem;width:100%;}</style><div class="css-s53jzc"><h2 id="think-about-the-end-user" style="position:relative">Think about the end user<button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#think-about-the-end-user" aria-label="think about the end user permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>Alerts let you know a problem exists: they&#x27;re the water on your lawn. But alerts won&#x27;t provide you all the context. That&#x27;s where your errors inbox comes in.</p><p>Imagine you&#x27;re responsible for some apps on an ecommerce site. You&#x27;ve received two alerts for two components, one for checking out and one for searching inventory. You&#x27;re only receiving reports that the search functionality is failing for end users, but the check out component works fine. You may believe that the check out function is more important, but it&#x27;s critical to separate your beliefs from your observability practices.</p><p>This practice applies even if the end user hasn&#x27;t reported anything. When you notice services failing, you can ask yourself these questions:</p><ul><li>Is the end user experiencing a problem?</li><li>How should their experience look?</li><li>What behavior are they currently experiencing?</li></ul></div></div><div class="css-iuz831"><aside class="css-1mv7fql"><div class="css-dls85o">2</div></aside><div class="css-s53jzc"><h2 id="determine-what-services-are-reporting-errors" style="position:relative">Determine what services are reporting errors<button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#determine-what-services-are-reporting-errors" aria-label="determine what services are reporting errors permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>Let&#x27;s see how this might look in practice. When you view the <strong>All entities</strong> page, you notice four services are alerting.</p><span style="position:relative;display:block;text-align:center;margin:1em 0"><a href="/images/apm_screenshot-crop_all_entities.webp" target="_blank" rel="noreferrer" style="display:inline-block"><img width="auto" src="/images/apm_screenshot-crop_all_entities.webp" alt="A screenshot showing an app with many errors" title="Overview errors affecting your services" style="border-radius:0.25rem;max-width:100%;margin:0 0.25rem" loading="lazy"/></a></span><p>After asking yourself the questions from step one, you know that:</p><ul><li><p>The end user is struggling with purchase actions.</p></li><li><p>Your site should only display in-stock items.</p></li><li><p>Your site is displaying all products, so customers are able to purchase out-of-stock items.</p><p>You&#x27;ve identified that <code>api-gateway</code> is a critical dependency for your inventory. This is where you&#x27;ll begin your error analysis.</p></li></ul></div></div><div class="css-iuz831"><aside class="css-1mv7fql"><div class="css-dls85o">3</div></aside><div class="css-s53jzc"><h2 id="source" style="position:relative">Locate what changed <button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#source" aria-label="source permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>You have your entry point into your system, so now you can look into the errors affecting your app. From the <code>api-gateway</code> summary page, click the <strong>Errors</strong> tab under <strong>Triage</strong>. Your errors page filters your data to an errors-only view.</p><span style="position:relative;display:block;text-align:center;margin:1em 0"><a href="/images/apm_screenshot-crop_errors-inbox-page.webp" target="_blank" rel="noreferrer" style="display:inline-block"><img width="auto" src="/images/apm_screenshot-crop_errors-inbox-page.webp" alt="A screenshot showing an app with many errors" title="Overview errors affecting your services" style="border-radius:0.25rem;max-width:100%;margin:0 0.25rem" loading="lazy"/></a></span><p>There are at least six error groups reporting in <code>api-gateway</code>. The error groups appear anywhere from a dozen to thousands of occurrences in your app.</p><p>At first this seems to lack granularity, but your time series gives you enough information to point to what changed over time. We&#x27;ll break this down:</p><ul><li>Based on number of occurrences alone, your first instinct might tell you to start with <code>ActivemModel:::ValidationError</code> as it has 4,000 occurrences. If you look at the time series, though, its peaks and troughs are relatively consistent. This could be an expected error, but let&#x27;s look at the other five.</li><li>The <code>Net::OpenTimeOut</code> error group has a similar pattern, and it actually makes up four of the six reporting groups. Across each error group, you can see consistent peaks and troughs that extend before the incident. With the same name and similar patterns, we can infer this is an expected error as well.</li><li>Our last option is <code>JsonapiClient:::Notfound</code>. Like <code>ActivemModel:::ValidationError</code>, it has a distinct shape and is consistently reporting. While it doesn’t have many occurrences, the time series is anomalous enough that it might be worth digging a bit deeper.</li></ul></div></div><div class="css-iuz831"><aside class="css-1mv7fql"><div class="css-dls85o">4</div></aside><div class="css-s53jzc"><h2 id="timeseries" style="position:relative">Adjust the time series <button type="button" name="copy header link" class="css-21sua1 e1daml4q1"><a href="#timeseries" aria-label="timeseries permalink" class="anchor after"><svg xmlns="http://www.w3.org/2000/svg" focusable="false" width="1rem" height="1rem" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M15 7h3a5 5 0 0 1 5 5 5 5 0 0 1-5 5h-3m-6 0H6a5 5 0 0 1-5-5 5 5 0 0 1 5-5h3"></path><line x1="8" y1="12" x2="16" y2="12"></line></svg></a></button></h2><p>To be certain, adjust the time parameter to show patterns from the last 12 hours:</p><span style="position:relative;display:block;text-align:center;margin:1em 0"><a href="/images/apm_screenshot-crop_errors-anomaly.webp" target="_blank" rel="noreferrer" style="display:inline-block"><img width="auto" src="/images/apm_screenshot-crop_errors-anomaly.webp" alt="A screenshot showing an app with many errors" title="Overview errors affecting your services" style="border-radius:0.25rem;max-width:100%;margin:0 0.25rem" loading="lazy"/></a></span><p>With the adjustment, you see that <code>ActivemModel:::ValidationError</code>has an unchanging pattern of peaks and troughs, but your <code>JsonapiClient:::Notfound</code> increased dramatically in the last hour. This is a good starting point.</p><p>Knowing when something happened is a critical piece for getting closer to the source. 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ease-out;transition:transform 0.15s ease-out,border-color 0.15s ease-out,box-shadow 0.15s ease-out;color:var(--primary-text-color);-webkit-flex:1;-ms-flex:1;flex:1;background:var(--secondary-background-color);display:block;min-height:130px;border-radius:4px;padding:2rem;border:solid 2px var(--brand-button-primary-accent);}.dark-mode .css-15zd2m4{background:var(--primary-hover-color);}.css-15zd2m4:hover{-webkit-transform:translateY(-2px);-moz-transform:translateY(-2px);-ms-transform:translateY(-2px);transform:translateY(-2px);box-shadow:var(--shadow-4);}.css-15zd2m4:hover{color:var(--primary-text-color);}@media screen and (max-width: 650px){.css-15zd2m4{padding:1.5rem;}}.dark-mode .css-15zd2m4{background:var(--secondary-background-color);}.css-15zd2m4:hover{color:var(--primary-text-color);box-shadow:-2px -2px var(--brand-button-primary-accent),2px -2px var(--brand-button-primary-accent),-2px 2px var(--brand-button-primary-accent),2px 2px var(--brand-button-primary-accent),var(--shadow-3);}</style><a base="SECONDARY" class="e1hpnp3j2 css-15zd2m4 esuq8iu0" href="/docs/tutorial-errors/solve-critical-errors/"><style data-emotion="css 2o6p8u">.css-2o6p8u{-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}</style><style data-emotion="css koppu8">.css-koppu8{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}</style><div class="css-koppu8 e1hpnp3j1"><style data-emotion="css 1fttcpj">.css-1fttcpj{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}</style><div class="css-1fttcpj e1hpnp3j0"><h3>Next step</h3><p>After you&#x27;ve selected your error groups, the errors summary page displays attribute data about failures in your system.</p></div><div><style data-emotion="css 3uklal">.css-3uklal{color:var(--primary-text-color);margin-left:2rem;}</style><style data-emotion="css 1tsye5a">.css-1tsye5a{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;color:var(--primary-text-color);margin-left:2rem;}</style><style data-emotion="css 11zawdd">.css-11zawdd{width:3rem;height:3rem;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;color:var(--primary-text-color);margin-left:2rem;}</style><svg viewBox="0 0 24 24" class="css-11zawdd" xmlns="http://www.w3.org/2000/svg"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></div></a></div></div> </article><style data-emotion="css ltetme">.css-ltetme{background:var(--primary-background-color);gap:0;top:calc(var(--global-header-height) + 3rem);}.css-ltetme.page-tools-transition-enter{-webkit-translate:calc(var(--sidebar-width) - 50px);-moz-translate:calc(var(--sidebar-width) - 50px);-ms-translate:calc(var(--sidebar-width) - 50px);translate:calc(var(--sidebar-width) - 50px);}.css-ltetme.page-tools-transition-enter-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-ltetme.page-tools-transition-enter-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}.css-ltetme.page-tools-transition-exit{-webkit-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-moz-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-ms-translate:calc(calc(var(--sidebar-width) - 50px) * -1);translate:calc(calc(var(--sidebar-width) - 50px) * -1);}.css-ltetme.page-tools-transition-exit-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-ltetme.page-tools-transition-exit-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}@media screen and (max-width: 1240px){.css-ltetme{display:none;}}</style><style data-emotion="css ybjz1f">.css-ybjz1f{position:-webkit-sticky;position:sticky;top:calc(var(--global-header-height) + var(--site-content-padding));-webkit-align-self:start;-ms-flex-item-align:start;align-self:start;grid-area:page-tools;max-height:calc( 100vh - (var(--global-header-height) + var(--site-content-padding) * 2) );overflow-y:auto;gap:1rem;background:var(--primary-background-color);gap:0;top:calc(var(--global-header-height) + 3rem);}.css-ybjz1f.page-tools-transition-enter{-webkit-translate:calc(var(--sidebar-width) - 50px);-moz-translate:calc(var(--sidebar-width) - 50px);-ms-translate:calc(var(--sidebar-width) - 50px);translate:calc(var(--sidebar-width) - 50px);}.css-ybjz1f.page-tools-transition-enter-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-ybjz1f.page-tools-transition-enter-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}.css-ybjz1f.page-tools-transition-exit{-webkit-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-moz-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-ms-translate:calc(calc(var(--sidebar-width) - 50px) * -1);translate:calc(calc(var(--sidebar-width) - 50px) * -1);}.css-ybjz1f.page-tools-transition-exit-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-ybjz1f.page-tools-transition-exit-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}@media screen and (max-width: 1240px){.css-ybjz1f{display:none;}}</style><style data-emotion="css vbecf5">.css-vbecf5{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;position:-webkit-sticky;position:sticky;top:calc(var(--global-header-height) + var(--site-content-padding));-webkit-align-self:start;-ms-flex-item-align:start;align-self:start;grid-area:page-tools;max-height:calc( 100vh - (var(--global-header-height) + var(--site-content-padding) * 2) );overflow-y:auto;gap:1rem;background:var(--primary-background-color);gap:0;top:calc(var(--global-header-height) + 3rem);}.css-vbecf5.page-tools-transition-enter{-webkit-translate:calc(var(--sidebar-width) - 50px);-moz-translate:calc(var(--sidebar-width) - 50px);-ms-translate:calc(var(--sidebar-width) - 50px);translate:calc(var(--sidebar-width) - 50px);}.css-vbecf5.page-tools-transition-enter-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-vbecf5.page-tools-transition-enter-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}.css-vbecf5.page-tools-transition-exit{-webkit-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-moz-translate:calc(calc(var(--sidebar-width) - 50px) * -1);-ms-translate:calc(calc(var(--sidebar-width) - 50px) * -1);translate:calc(calc(var(--sidebar-width) - 50px) * -1);}.css-vbecf5.page-tools-transition-exit-active{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;-webkit-transition:300ms translate ease;transition:300ms translate ease;}.css-vbecf5.page-tools-transition-exit-done{-webkit-translate:0;-moz-translate:0;-ms-translate:0;translate:0;}@media screen and (max-width: 1240px){.css-vbecf5{display:none;}}</style><aside data-swiftype-index="false" class="css-vbecf5"><style data-emotion="css 8z3xso">.css-8z3xso{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;min-height:150px;border:none;border-radius:0;margin-bottom:0;background:var(--system-text-primary-dark);border-bottom:1px solid var(--system-text-disabled-dark);}.dark-mode .css-8z3xso.css-8z3xso{background:var(--erno-black);border-bottom:1px solid var(--system-background-hover-dark);}.css-8z3xso h4{font-weight:500;}</style><style data-emotion="css eew8yv">.css-eew8yv{padding:1rem;border:1px solid var(--border-color);border-radius:4px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;min-height:150px;border:none;border-radius:0;margin-bottom:0;background:var(--system-text-primary-dark);border-bottom:1px solid var(--system-text-disabled-dark);}.dark-mode .css-eew8yv.css-eew8yv{background:var(--erno-black);border-bottom:1px solid var(--system-background-hover-dark);}.css-eew8yv h4{font-weight:500;}</style><section class="css-eew8yv"><style data-emotion="css 2kpuba">.css-2kpuba{margin-top:0!important;margin-bottom:0.5rem!important;font-size:1rem;}</style><h4 class="css-2kpuba">On this page</h4><style data-emotion="css 3siliq">.css-3siliq{margin-left:-1rem;margin-right:-1rem;overflow-y:auto;}</style><nav class="css-3siliq"><style data-emotion="css v5al3">.css-v5al3{list-style:none;padding:0;margin:0;}</style><ul class="css-v5al3"><style data-emotion="css xxxtfh">.css-xxxtfh{margin:5px 0 0;line-height:1.33rem;}</style><li class="css-xxxtfh"><style data-emotion="css bg51d6">.css-bg51d6{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-size:0.875rem;padding:0.5rem 1rem 0.5rem 1.25rem;color:var(--primary-text-color);-webkit-transition:background-color 0.2s ease-out,color 0.2s ease-out;transition:background-color 0.2s ease-out,color 0.2s ease-out;-webkit-text-decoration:none;text-decoration:none;position:relative;font-weight:400;}.css-bg51d6:hover{color:#0E74DF;}.css-bg51d6.active{background:#0E74DF;color:var(--system-background-app-light);font-weight:500;}</style><a href="#objective" class="active css-bg51d6">Objectives</a></li><li class="css-xxxtfh"><a href="#prereq" class="css-bg51d6">Prerequisites</a></li><li class="css-xxxtfh"><a href="#detect-error" class="css-bg51d6">Detect and track errors in your application</a></li><li class="css-xxxtfh"><a href="#think-about-the-end-user" class="css-bg51d6">Think about the end user</a></li><li class="css-xxxtfh"><a href="#determine-what-services-are-reporting-errors" class="css-bg51d6">Determine what services are reporting errors</a></li><li class="css-xxxtfh"><a href="#source" class="css-bg51d6">Locate what changed</a></li><li class="css-xxxtfh"><a href="#timeseries" class="css-bg51d6">Adjust the time series</a></li></ul></nav></section><style data-emotion="css fvou7c">.css-fvou7c{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;border:none;border-radius:0;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;max-width:320px;margin:0;background:var(--system-text-primary-dark);gap:1rem;}.dark-mode .css-fvou7c.css-fvou7c{background:var(--erno-black);}.css-fvou7c p{color:var(--primary-text-color);margin:0;font-size:14px;font-weight:400;}.css-fvou7c input::-webkit-input-placeholder{color:var(--primary-text-color);}.css-fvou7c input::-moz-placeholder{color:var(--primary-text-color);}.css-fvou7c input:-ms-input-placeholder{color:var(--primary-text-color);}.css-fvou7c input::placeholder{color:var(--primary-text-color);}.css-fvou7c h5,.css-fvou7c h4{color:var(--primary-text-color);}</style><style data-emotion="css 1n6iwi7">.css-1n6iwi7{padding:1rem;border:1px solid var(--border-color);border-radius:4px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;border:none;border-radius:0;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;max-width:320px;margin:0;background:var(--system-text-primary-dark);gap:1rem;}.dark-mode .css-1n6iwi7.css-1n6iwi7{background:var(--erno-black);}.css-1n6iwi7 p{color:var(--primary-text-color);margin:0;font-size:14px;font-weight:400;}.css-1n6iwi7 input::-webkit-input-placeholder{color:var(--primary-text-color);}.css-1n6iwi7 input::-moz-placeholder{color:var(--primary-text-color);}.css-1n6iwi7 input:-ms-input-placeholder{color:var(--primary-text-color);}.css-1n6iwi7 input::placeholder{color:var(--primary-text-color);}.css-1n6iwi7 h5,.css-1n6iwi7 h4{color:var(--primary-text-color);}</style><section class="css-1n6iwi7"><style data-emotion="css 19kzpzf">.css-19kzpzf{margin-bottom:0;text-align:center;}</style><p class="css-19kzpzf">Was this doc helpful?</p><style data-emotion="css 1tyiwo2">.css-1tyiwo2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;-webkit-box-pack:space-around;-ms-flex-pack:space-around;-webkit-justify-content:space-around;justify-content:space-around;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;}.css-1tyiwo2 button{width:45%;font-size:0.875rem;font-weight:400;border:none;border-radius:3px;}@supports not (gap: 0.5rem){.css-1tyiwo2 a:first-of-type{margin-right:0.25rem;}}</style><div class="css-1tyiwo2"><style data-emotion="css 1sofcz3">.css-1sofcz3{height:3rem;margin-bottom:0.5rem;color:var(--primary-text-color);background:var(--system-text-secondary-dark);}.dark-mode .css-1sofcz3{background:var(--primary-hover-color);}</style><style data-emotion="css 13aoo89">.css-13aoo89{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:0.5rem 1rem;font-size:0.875rem;font-weight:400;border-radius:3px;font-family:var(--primary-font-family);line-height:1;cursor:pointer;border:1px solid transparent;transition-duration:0.15s;transition-property:color,background;transition-timing-function:ease-out;white-space:nowrap;-webkit-text-decoration:none;text-decoration:none;color:var(--button-outline-color);border:1px solid var(--button-outline-color);background-color:transparent;height:3rem;margin-bottom:0.5rem;color:var(--primary-text-color);background:var(--system-text-secondary-dark);}.dark-mode .css-13aoo89{background:var(--primary-hover-color);}</style><button class="css-13aoo89 e132irl20"><style data-emotion="css 6axxab">.css-6axxab{margin-right:0.5rem;font-size:14px;}</style><div class="css-6axxab">😁</div>Yes</button><style data-emotion="css s7q2p6">.css-s7q2p6{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:0.5rem 1rem;font-size:0.875rem;font-weight:400;border-radius:3px;font-family:var(--primary-font-family);line-height:1;cursor:pointer;border:1px solid transparent;transition-duration:0.15s;transition-property:color,background;transition-timing-function:ease-out;white-space:nowrap;-webkit-text-decoration:none;text-decoration:none;color:var(--button-outline-color);border:1px solid var(--button-outline-color);background-color:transparent;font-size:0.75rem;height:3rem;margin-bottom:0.5rem;color:var(--primary-text-color);background:var(--system-text-secondary-dark);}.dark-mode .css-s7q2p6{background:var(--primary-hover-color);}</style><button class="css-s7q2p6 e132irl20"><div class="css-6axxab">🙁</div>No</button></div></section><style data-emotion="css ym2txp">.css-ym2txp{margin-top:1rem;background:var(--system-text-primary-dark);}.dark-mode .css-ym2txp.css-ym2txp{background:var(--erno-black);}.css-ym2txp a{color:var(--primary-system-text);font-size:1rem;border-radius:3px;border:none;}</style><style data-emotion="css clsnrz">.css-clsnrz{margin:0;padding:0;border:none;margin-top:1rem;background:var(--system-text-primary-dark);}.dark-mode .css-clsnrz.css-clsnrz{background:var(--erno-black);}.css-clsnrz a{color:var(--primary-system-text);font-size:1rem;border-radius:3px;border:none;}</style><style data-emotion="css 1itm6ta">.css-1itm6ta{padding:1rem;border:1px solid var(--border-color);border-radius:4px;margin:0;padding:0;border:none;margin-top:1rem;background:var(--system-text-primary-dark);}.dark-mode .css-1itm6ta.css-1itm6ta{background:var(--erno-black);}.css-1itm6ta a{color:var(--primary-system-text);font-size:1rem;border-radius:3px;border:none;}</style><section class="css-1itm6ta"><style data-emotion="css 1svhly8">.css-1svhly8{width:100%;height:3rem;}.css-1svhly8:hover{color:var(--secondary-text-color);}</style><style data-emotion="css mgwsn2">.css-mgwsn2{font-size:1rem;width:100%;height:3rem;}.css-mgwsn2:hover{color:var(--secondary-text-color);}</style><style data-emotion="css sbq861">.css-sbq861{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:0.5rem 1rem;font-size:0.875rem;font-weight:400;border-radius:3px;font-family:var(--primary-font-family);line-height:1;cursor:pointer;border:1px solid transparent;transition-duration:0.15s;transition-property:color,background;transition-timing-function:ease-out;white-space:nowrap;-webkit-text-decoration:none;text-decoration:none;color:var(--button-outline-color);border:1px solid var(--button-outline-color);background-color:transparent;font-size:1rem;width:100%;height:3rem;}.css-sbq861:hover{color:var(--secondary-text-color);}</style><a variant="outline" class="css-sbq861 e132irl20" href="https://github.com/newrelic/docs-website/blob/develop/src/content/docs/tutorial-error-tracking/respond-outages.mdx" target="_blank" rel="noopener noreferrer"><style data-emotion="css 1twd3r0">.css-1twd3r0{font-size:1rem;margin-right:0.5rem;}</style><style data-emotion="css b2au3j">.css-b2au3j{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;font-size:1rem;margin-right:0.5rem;}</style><style data-emotion="css tga41j">.css-tga41j{width:1em;height:1em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;font-size:1rem;margin-right:0.5rem;}</style><svg viewBox="0 0 24 24" class="css-tga41j" xmlns="http://www.w3.org/2000/svg"><path d="M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7"></path><path d="M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z"></path></svg>Edit this doc</a></section></aside></div></main><style data-emotion="css 17yn7q9">.css-17yn7q9{height:80px;}</style><style data-emotion="css 60p6r8">.css-60p6r8{grid-area:footer;height:80px;}</style><style data-emotion="css 1bkm287">.css-1bkm287{color:var(--system-text-primary-dark);background-color:var(--system-text-primary-light);z-index:1;grid-area:footer;height:80px;}.css-1bkm287 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