Salesforce's Global Privacy Information

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500"> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h1 id="we-help-our-customers-around-the-world-protect-the-privacy-and-security-of-their-customers-data" class=" h1 text-black-ice text-left salesforce-sans-light margin-80-top-lg margin-60-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> We help our customers around the world protect the privacy and security of their customers’ data. </span> </h1> </div> <div class="bodyCopyComponent parbase section"><div class="margin-80-bottom-lg margin-60-bottom-sm text-size-default line-height-default "> Helping our customers operate on a global scale is something we do every day. We continuously monitor the global privacy landscape and adapt our privacy program accordingly. Whether it is the European Union’s GDPR, the US’s healthcare-focused privacy law (HIPAA), California’s new privacy law (CCPA), or the new Brazilian privacy law (LGPD), we are here to assist our customers on their compliance journeys. The trusted Salesforce Cloud makes it possible for companies to go beyond compliance and leverage the world’s #1 CRM to turn privacy into an opportunity to enhance the customer experience. </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="scrollableTabsComponent parbase section"><div class="scrollable scrollable-component hidden-sm hidden-xs margin-60-top-lg"> <div class="scrollable-nav-wrapper" id="Scrollspy"> <nav class="nav scrollable-nav" id="scrollable-nav"> <ul class="nav-item nav-pills" data-spy="affix" data-offset-top="620" data-offset-bottom="1680"> <li class="scrollable nav-link li tab-" style="width: 25.0%;"> <a href="#europe-the-middle-east-and-africa-scroll-tab" class="selected"> Europe, the Middle East, and Africa </a> </li> <li class="scrollable nav-link li tab-" style="width: 25.0%;"> <a href="#asia-pacific-and-japan-scroll-tab"> Asia-Pacific and Japan </a> </li> <li class="scrollable nav-link li tab-" style="width: 25.0%;"> <a href="#north-america-scroll-tab"> North America </a> </li> <li class="scrollable nav-link li tab-" style="width: 25.0%;"> <a href="#latin-america-and-the-caribbean-scroll-tab"> Latin America and the Caribbean </a> </li> </ul> </nav> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="europe-the-middle-east-and-africa-scroll-tab" class=" h1 text-black-ice text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-20-bottom-lg " style="; "> <span class=" header-text "> Europe, the Middle East, and Africa </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> <p>The General Data Protection Regulation (GDPR) is a comprehensive data protection law that regulates the use of personal data of EU residents and provides individuals rights to exercise control over their data. The GDPR does not only apply to European companies, it extends to any organization worldwide that targets or offers services or products to EU residents.</p> <p>The GDPR requires companies to be transparent and accountable for their use of personal data, and to be able to demonstrate this to both regulators and the individuals concerned. There is no requirement for personal data to stay in the EU, but transfers outside of the European Economic Area are restricted, meaning that unless the European Commission has assessed the country’s privacy regime and declared it to be “adequate”, the data must be further protected by contract, or other EU-approved means. For any transfers to non-adequate countries, Salesforce’s data processing addendum incorporates such EU-approved means, namely our Processor Binding Corporate Rules and the European Commission’s standard contractual clauses. Customers can rely on these protections to transfer EU personal data using our services.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-top-lg margin-0-top-xs margin-20-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-20-bottom-xs bg-mist eu " data-equalize="eu"> <div class="thumbnail-content thumbnail-linked" data-href="/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf" data-new-window="true"> <a href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs" target="_blank"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/campaign/gdpr/salesforce-resource-white-paper-data-sheet.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="documentation" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-bottom-lg card-brow" style="; " data-equalize="card-brow"> <span class=" header-text "> Documentation </span> </p> </div> <div class="headingSmallLightComponent headingComponent parbase section"> <p id="salesforce-data-processing-addendum" class=" h3 text-link text-left salesforce-sans-light margin-10-bottom-lg card-header" style="; " data-equalize="card-header"> <span class=" header-text head-text "> Salesforce Data Processing Addendum </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default card-body " data-equalize="card-body"> Get guidance and best practices to help you meet the requirements of whichever regulations and policies your company must comply with. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-30-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " aria-label="See the latest about Data Processing Addendum" data-content-replacement-close-color="sfdc-swap-button-day"> <span> See the latest <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-20-bottom-xs bg-mist eu " data-equalize="eu"> <div class="thumbnail-content thumbnail-linked" data-href="/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf" data-new-window="true"> <a href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs" target="_blank"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/campaign/gdpr/salesforce-resource-white-paper-data-sheet.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="white-paper" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-bottom-lg card-brow" style="; " data-equalize="card-brow"> <span class=" header-text "> White paper </span> </p> </div> <div class="headingSmallLightComponent headingComponent parbase section"> <p id="international-data-transfers-faq" class=" h3 text-link text-left salesforce-sans-light margin-10-bottom-lg card-header" style="; " data-equalize="card-header"> <span class=" header-text head-text "> International Data Transfers FAQ </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default card-body " data-equalize="card-body"> Answers to common questions about international data transfers mechanisms such as BCRs, Privacy Shield and Standard Contractual Clauses. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-30-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Get the white paper "International Data Transfers FAQ"" data-content-replacement-close-color="sfdc-swap-button-day"> <span> Get the white paper <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-20-bottom-xs bg-mist eu " data-equalize="eu" data-qe="TRACK_CUSTOMLINK_resources-trailhead-eu-trail"> <div class="thumbnail-content thumbnail-linked" data-href="https://trailhead.salesforce.com/en/content/learn/modules/european-union-privacy-law-basics?icid=SFDC:cd-priv-regions" data-new-window="true"> <a href="https://trailhead.salesforce.com/en/content/learn/modules/european-union-privacy-law-basics?icid=SFDC:cd-priv-regions" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs" target="_blank"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/campaign/gdpr/salesforce-resource-trailhead-eu-privacy-law.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="trailhead" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-bottom-lg card-brow" style="; " data-equalize="card-brow"> <span class=" header-text "> Trailhead </span> </p> </div> <div class="headingSmallLightComponent headingComponent parbase section"> <p id="eu-privacy-laws-basics" class=" h3 text-link text-left salesforce-sans-light margin-10-bottom-lg card-header" style="; " data-equalize="card-header"> <span class=" header-text head-text "> EU Privacy Laws Basics </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default card-body " data-equalize="card-body"> Learn about the General Data Protection Regulation (GDPR) and how to comply. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-30-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Take the Trailhead Module: EU Privacy Laws Trailhead" data-content-replacement-close-color="sfdc-swap-button-day"> <span> Take the Trailhead Module <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://trailhead.salesforce.com/en/content/learn/modules/european-union-privacy-law-basics"></a> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="asia-pacific-and-japan-scroll-tab" class=" h1 text-black-ice text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-20-bottom-lg " style="; "> <span class=" header-text "> Asia-Pacific and Japan </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> <p>Japan and countries throughout the Asia-Pacific region (APAC) have their own data protection laws, which vary from light-touch to more prescriptive. </p> <p>Despite the patchwork of laws and regulations, there is a common non-binding baseline formed by the APEC Privacy Framework. The Asia-Pacific Economic Cooperation (APEC) is a regional economic forum aimed at increasing prosperity for the region by promoting balanced, inclusive, sustainable, innovative and secure growth and accelerating regional economic integration. As part of this cooperation, the APEC Privacy Framework was adopted. The Framework sets out a series of privacy principles to ensure continued trade and economic growth and, in particular, free flow of personal data within the APEC region. Companies can certify under the Privacy Recognition for Processors (PRP) Framework to demonstrate compliance with the APEC Privacy Framework and help their customers on their privacy journey. </p> <p>Salesforce was one of the first companies globally to obtain PRP certification. Find more information <a href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/apec-prp.pdf" target="_blank">here</a>.</p> <p>Japan’s Act on the Protection of Personal Information (APPI) is based on principles similar to the GDPR. In 2019, Japan and the EU acknowledged each other’s data protection frameworks to be “adequate”, thus allowing personal data to flow freely between the two economies without the need for further protections such as binding corporate rules or the European Commission’s standard contractual clauses.</p> <p>Since 2008, Salesforce has also been PrivacyMark certified. PrivacyMark is a Japanese privacy certification that focuses on enhancing individuals' awareness of the protection of personal data and incentivizing businesses to build trusted connections with their customers. To obtain the certification, companies must show they take appropriate measures to protect personal data of individuals. The requirements for PrivacyMark certification are governed by the Japan Institute for Promotion of Digital Economy and Community.</p> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/japan-faq.pdf" target="_blank"> <span> Get the Japan Privacy Law FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/japan-faq-japanese.pdf" target="_blank"> <span> プライバシー保護の状況（日本) <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin-60-bottom-lg margin-40-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Australia-and-NZ-Privacy-FAQ.pdf" target="_blank"> <span> Get the Australian and New Zealand Privacy Law FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="north-america-scroll-tab" class=" h1 text-black-ice text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-20-bottom-lg " style="; "> <span class=" header-text "> North America </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> In the United States, there is no comprehensive privacy law that applies across all industries and types of personal data. Rather, a patchwork of federal and state laws govern how businesses must manage personal data. These include federal laws that focus on certain industries, sensitive data types, or processing activities like direct marketing. For example, health-related data about patients and individuals collected by businesses in the healthcare industry is regulated by the federal Health Insurance Portability and Accountability Act (HIPAA), personal data collected and used by financial institutions is covered by the Gramm-Leach-Bliley Act (GLBA), the sending of commercial emails is covered by the CAN-SPAM Act, and children's data is regulated by the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA). Additionally, US state laws, such as the California Consumer Privacy Act (CCPA), impact how companies conduct business by regulating how they process and protect the personal data of individuals that reside in those states. </div> </div> <div class="buttonCTAComponent parbase section"> <div class=" text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/salesforce-ferpa-and-coppa-faqs.pdf" target="_blank"> <span> Get the FERPA and COPPA FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/CCPA-FAQ.pdf" target="_blank"> <span> Get the CCPA FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/ccpa-fiction-versus-fact.pdf" target="_blank"> <span> Learn more about CCPA with the CCPA: Fiction versus fact white paper <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> Salesforce Chairman and Co-CEO Marc Benioff has advocated for a national privacy law to be implemented in the United States, so that a US individual’s privacy is not dependent on their ZIP code. Similar to the GDPR in the EU, a national US privacy law would require that companies disclose how they collect and use personal data and recognize individuals’ rights to have a say in how businesses manage their data. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/company/news-press/stories/2018/5/051618/?d=cta-body-promo-3"> <span> Read more in our Newsroom <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> Salesforce’s cloud services are designed to help customers comply with this patchwork of US federal and state laws, including for some services—like Health Cloud and Financial Services Cloud—complying with the special requirements of HIPAA and GLBA. </div> </div> <div class="buttonCTAComponent parbase section"> <div class=" text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Take the US Privacy Law Basics trail" data-qe="TRACK_CUSTOMLINK_regions-trailhead-us-trail" data-content-replacement-close-color="sfdc-swap-button-day" href="https://trailhead.salesforce.com/en/content/learn/modules/us-privacy-law-basics?&utm_source=sfdc&utm_medium=web-content-product-pages&utm_campaign=trailhead&d=cta-body-promo-2" target="_blank"> <span> Take the trail <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin-20-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Salesforce-HIPAA-FAQs.pdf" target="_blank"> <span> Get the HIPAA FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-lg margin-20-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Financial-Services-FAQ-Covering-all-services.pdf" target="_blank"> <span> Get the Financial Services FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> The Personal Information Protection and Electronic Documents Act (PIPEDA) is Canada’s national privacy law that regulates how private-sector organizations collect, use, and disclose personal data when engaged in commercial activities. PIPEDA provides specific protections for individuals’ personal data, including individuals’ rights to consent to the collection, use or disclosure of their personal data, to access their personal data held by an organization, and to challenge the accuracy of that personal data. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-lg margin-40-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Canadian-Privacy-Compliance-FAQ-PIPEDA.pdf" target="_blank"> <span> Get the PIPEDA FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-60-top-lg margin-40-top-sm margin-60-bottom-lg margin-40-bottom-sm column-container-component"> <div class="bg-cumulus bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-6-ten"><div class="imageComponent parbase section"> <a href="/blog/2017/07/salesforce-gdpr-july-2017.html?d=cta-body-promo-4" class=" image-link"> <img class="lazy img-responsive " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/company/legal/AmyWeaver2.jpg"/> </a> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4-ten"><div class="headingComponent parbase section"> <p id="at-salesforce-trust-is-our-1-value-the-protection-of-our-customers-data-is-paramount" class=" h3 text-snow text-left salesforce-sans-regular col-md-11 col-lg-11 margin-20-top-lg margin-30-right-lg margin-10-right-md margin-20-right-sm margin-10-bottom-lg margin-20-left-md margin-20-left-sm " style="; "> <span class=" header-text "> “At Salesforce, trust is our #1 value. The protection of our customers’ data is paramount.” </span> </p> </div> <div class="headingComponent parbase section"> <p id="amy-weaver-salesforce-president-legal-and-general-counsel" class=" h5 text-snow text-left salesforce-sans-bold hidden-md margin-30-top-lg margin-20-top-sm margin-30-right-lg margin-10-right-md margin-20-right-sm margin-20-bottom-lg margin-10-bottom-xs margin-20-left-md margin-20-left-sm " style="; "> <span class=" header-text "> Amy Weaver, Salesforce <br/> President, Legal and General Counsel </span> </p> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-20-bottom-lg margin-20-left-md margin-20-left-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-light salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="/blog/2017/07/salesforce-gdpr-july-2017.html?d=cta-body-promo-4"> <span> Read the blog post </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="latin-america-and-the-caribbean-scroll-tab" class=" h1 text-black-ice text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-20-bottom-lg " style="; "> <span class=" header-text "> Latin America and the Caribbean </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg text-size-default line-height-default "> In Latin America and the Caribbean, a number of national and local laws govern how organizations use personal data. Several Latin American and Caribbean countries have enacted privacy rules that are loosely based on European requirements, but sectoral and industry-specific rules still remain throughout the region. Brazil has enacted a national law (LGPD) which is similar to the GDPR but with its own Brazil-specific requirements. Salesforce is closely monitoring developments around LGPD and other laws in Latin American and Caribbean countries. Salesforce’s data processing addendum, other privacy and product documentation, as well as our internal practices are designed for global use and we update them as necessary to continue to deliver our services to customers in Latin America and the Caribbean in accordance with legal requirements. </div> </div> <div class="buttonCTAComponent parbase section"> <div class=" text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Get the Privacy in Latin America and the Caribbean whitepaper" data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Brazil-FAQ1.pdf" target="_blank"> <span> Get the Brazil Privacy Law FAQ <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin-60-bottom-lg margin-40-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Get the Privacy in Latin America and the Caribbean whitepaper Portuguese version" data-content-replacement-close-color="sfdc-swap-button-day" href="//www.salesforce.com/content/dam/web/en_us/www/documents/white-papers/Brazil-FAQ1-br.pdf" target="_blank"> <span> Obtenha as Perguntas Frequentes sobre a LGPD <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-karl-the-fog bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="privacy-resources" class=" h1 text-black-ice text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-60-bottom-lg margin-40-bottom-sm " style="; "> <span class=" header-text "> Privacy Resources </span> </h2> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-30-bottom-lg margin-40-bottom-sm column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg margin-20-bottom-xs bg-snow card " data-equalize="card"> <div class="thumbnail-content thumbnail-linked" data-href="/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf" data-new-window="true"> <a href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs" target="_blank"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/campaign/gdpr/salesforce-resource-white-paper-data-sheet.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="documentation" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-bottom-lg card-eyebrow" style="; " data-equalize="card-eyebrow"> <span class=" header-text "> Documentation </span> </p> </div> <div class="headingSmallLightComponent headingComponent parbase section"> <p id="salesforce-data-processing-addendum" class=" h3 text-link text-left salesforce-sans-light margin-10-bottom-lg card-header" style="; " data-equalize="card-header"> <span class=" header-text head-text "> Salesforce Data Processing Addendum </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class="margin-0-top-lg margin-10-bottom-lg margin-10-bottom-md margin-10-bottom-sm margin-10-bottom-xs hidden-xs hidden-sm text-size-default line-height-default card-p " data-equalize="card-p"> Get guidance and best practices to help you meet the requirements of whichever regulations and policies your company must comply with. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-30-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " aria-label="See the latest Salesforce Data Processing Addendum" data-content-replacement-close-color="sfdc-swap-button-day"> <span> See the latest <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg margin-20-bottom-xs bg-snow card " data-equalize="card"> <div class="thumbnail-content thumbnail-linked" data-href="/content/dam/web/en_us/www/documents/legal/Agreements/Salesforce-DPA-FAQs.pdf" data-new-window="true"> <a href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/Salesforce-DPA-FAQs.pdf" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs" target="_blank"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/campaign/gdpr/salesforce-resource-white-paper-data-sheet.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="documentation" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-bottom-lg card-eyebrow" style="; " data-equalize="card-eyebrow"> <span class=" header-text "> Documentation </span> </p> </div> <div class="headingSmallLightComponent headingComponent parbase section"> <p id="data-processing-addendum-faq" class=" h3 text-link text-left salesforce-sans-light margin-10-bottom-lg card-header" style="; " data-equalize="card-header"> <span class=" header-text head-text "> Data Processing Addendum FAQ </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class="margin-0-top-lg margin-10-bottom-lg margin-10-bottom-md margin-10-bottom-sm margin-10-bottom-xs hidden-xs hidden-sm text-size-default line-height-default card-p " data-equalize="card-p"> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-30-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " aria-label="See the latest Data Processing Addendum FAQ" data-content-replacement-close-color="sfdc-swap-button-day"> <span> See the latest <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="//www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/Salesforce-DPA-FAQs.pdf"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"> </div> </div> <div class="row"> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-60-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="/privacy/resources/?d=cta-body-promo-22"> <span> See all resources </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="closermodule_fdb9 closerModule columnContainer parbase"><div class=" columns-wrapper bg-default bg-left-bottom bg-cover lazy " style="margin-top:0px;margin-bottom:0px;" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/general/bg-color-e7d9c7.jpg"> <div class="container"> <div class="row columns-wrapper "> <div class="col text-left col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-sm-12 col-md-5 col-lg-5"><div class="headingComponent parbase section"> <h2 id="salesforce-understands-better-customer-experiences-start-with-data-privacy" class=" h1 text-night text-left salesforce-sans-light margin-60-top-lg margin-40-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Salesforce understands better customer experiences start with <br/> data privacy. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default no-indentation"> Contact us if you have questions, comments, or requests related to Salesforce’s Privacy Statement, our data privacy practices, or how Salesforce embraces privacy and data protection laws.<a href="https://www.salesforce.com/form/other/privacy-request/#"> </a> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-60-bottom-lg margin-40-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="/form/other/privacy-request/?d=cta-footer-1" target="_blank"> <span> Contact us </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-sm-12 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs hidden-sm img-bleed-right dock-img-bottom " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/general/end-promo-contact-us-astro-office.png"/> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="modal fade main-modal" id="mainModal" data-keyboard="true" role="dialog" aria-modal="true"> <div class="modal-dialog"> <div class="modal-content"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true" class="icon-sfdc-icon-x h3"></span></button> <div class="modal-body"></div> </div> </div> </div> <div id="aem-c360-footer"> <hgf-footer home-href="us" legal-only="false" origin="https://wp.salesforce.com/en-us/wp-json"></hgf-footer> </div> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_analytics_bottom.min.js"></script> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_evergage.min.js"></script> <div class="hidden" data-load-libs="commonlyUsed"></div> <div class="hidden" data-load-libs="scrollableTabsComponent"></div> <script type="module" src="https://a.sfdcstatic.com//digital/@sfdc-www/clientlibs-web-components/v1-stable/attribution.js"></script> <span class="hidden data-runmode" data-runmode-ispublish="true" data-runmode-isprod="true" data-runmode-isnonprod="false" data-runmode-isstaging="false"></span> <script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~scriptloader.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~72b17f21.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~8dbeef75.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/utils.bundle.914d89992c829da7cb32.js"></script> <script type="text/javascript"> window.sfdcBase = window.sfdcBase || {}; 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