Accessibility | Consumer Financial Protection Bureau

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href=/accessibility/accommodation-requests/> Accommodation Requests </a> </li><li> <a class="o-secondary-nav__link " href=/accessibility/social-media/> Social Media </a> </li><li> <a class="o-secondary-nav__link " href=/accessibility/file-accessibility-complaint/> File Accessibility Complaint </a> </li> </ul></li> </ul> </div> </nav> </aside> <div class="u-layout-grid__main" id="content__main"> <div class="block block--flush-top"> <h1>Accessibility and reasonable accommodation</h1> <div class="lead-paragraph"> <p>CFPB is committed to complying with Sections 504 and 508 of the Rehabilitation Act of 1973 and with the Architectural Barriers Act of 1968. Under the Rehabilitation Act, agencies like CFPB must make sure that their programs and activities—including their educational materials, public events, and electronic and information technology (such as this website)—are accessible to people with disabilities. Under the Architectural Barriers Act, CFPB buildings and facilities must also be readily accessible to people with disabilities, including CFPB employees and applicants for CFPB employment with disabilities.</p> </div> <p>People with disabilities can request a "reasonable accommodation" to allow them to participate in or benefit from CFPB programs and activities that would not otherwise be accessible because of a disability. </p> </div> <div class="a-rule-break block block--sub"></div> <div class="block block--flush-top"> <div class="o-full-width-text-group"> <div class="m-full-width-text"> <h3>Section 508 and access to this website</h3><p>We are committed to providing an excellent user experience, regardless of disability. We frequently review this site to ensure that it meets or exceeds the requirements of <a class="a-link" href="https://www.section508.gov/"><span class="a-link__text">Section 508 of the Rehabilitation Act</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a>, which requires that information and computer technology (ICT) be accessible to people with disabilities. Section 508 requires that ICT developed, procured, maintained, or used by the federal government be accessible to both employees and members of the public with disabilities.</p><ul><li><a class="a-link" href="https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards"><span class="a-link__text">Learn more about Section 508 standards from the U.S. Access Board</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a>.</li><li>If you believe you may need a reasonable accommodation because of a disability to access information on or to use this website, <a href="/accessibility/accommodation-requests/">request one</a>.</li><li>If you encounter issues with any page on our website that present a challenge for users with disabilities, <a href="/accessibility/file-accessibility-complaint/">please let us know</a>.</li><li>If you believe you have been unlawfully denied access to this website or other CFPB ICT because of a disability, <a href="/accessibility/file-accessibility-complaint/">learn how to file a complaint about it</a>.</li></ul><p>If you have general questions about CFPB’s compliance with Section 508, contact the CFPB Section 508 coordinator at <a href="mailto:CFPB_Accessibility@cfpb.gov">CFPB_Accessibility@cfpb.gov</a>.</p><h3>Section 504 and access to other programs and activities</h3><p>We also comply with <a class="a-link" href="https://www.dol.gov/agencies/oasam/centers-offices/civil-rights-center/statutes/section-504-rehabilitation-act-of-1973"><span class="a-link__text">Section 504 of the Rehabilitation Act</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a>, which requires generally that all CFPB activities and programs be accessible to members of the public with disabilities. We make sure that individuals with disabilities can participate in and enjoy the benefits of all CFPB operations and resources available to the public. This includes providing accessible educational materials and ensuring equal access to public meetings and other events. </p><ul><li>If you believe you may need a reasonable accommodation because of a disability to access CFPB educational materials, attend a CFPB public meeting or event, or enjoy any other CFPB program or activity, <a href="/accessibility/accommodation-requests/">request one</a>.</li><li>If you believe you have been unlawfully denied access to CFPB programs or activities because of a disability, <a href="/accessibility/file-accessibility-complaint/">learn how to file a complaint about it</a>.</li></ul><h3>The Architectural Barriers Act and access to CFPB facilities</h3><p>We also comply with the <a class="a-link" href="https://www.access-board.gov/the-board/laws/architectural-barriers-act-aba"><span class="a-link__text">Architectural Barriers Act</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> (ABA). This law helps ensure that CFPB employees, applicants for CFPB employment, and members of the public with disabilities can gain ready access to CFPB buildings and facilities. </p><p>If you have any questions or concerns about physical access to CFPB buildings or facilities, contact the CFPB's project manager/architect at <a href="mailto:CFPBFacilities@cfpb.gov">CFPBFacilities@cfpb.gov</a></p><ul><li><a class="a-link" href="https://www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards"><span class="a-link__text">Learn more about ABA standards from the U.S. Access Board</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a>.</li><li><a href="/accessibility/file-accessibility-complaint/">Learn how to file a complaint alleging a violation of the Architectural Barriers Act at CFPB buildings or facilities</a>.</li></ul> </div> </div> </div> <div class="block"> <div class="o-info-unit-group" > <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="access-to-social-media">Access to social media</h3> </div><div class="m-info-unit__content"> <p>We work to ensure our pages are user-friendly, but we also use other sites and social media that may not be accessible to persons with disabilities. The resources we share on social media are available on our official site in an accessible format.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/accessibility/social-media"> <span class="a-link__text">Learn more about how we use social media</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="accommodation-requests">Accommodation requests</h3> </div><div class="m-info-unit__content"> <p><a href="/accessibility/accommodation-requests/">Learn how to request a reasonable accommodation to access a CFPB program or activity</a>.<br/></p><h3>Accessibility complaints</h3><p><a href="/accessibility/file-accessibility-complaint/">Learn how to file an accessibility-related complaint</a>.<br/></p> </div> </div> </div> </div> </div> </div> <aside class="o-prefooter"> <div class="block block--flush-top"> <div class="m-related-posts"> <header class="m-slug-header"> <h2 class="m-slug-header__heading"> Further reading </h2> </header> <div class="m-related-posts__list-container"> <h3 class="h4"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--speech-bubble" viewBox="0 0 15 19"><path d="M14.032 5.286v7.276a1.11 1.11 0 0 1-1.108 1.108h-.792v1.762c0 .262-.182.362-.403.224L8.546 13.67h-6.47a1.11 1.11 0 0 1-1.108-1.108V5.286a1.11 1.11 0 0 1 1.108-1.108h10.848a1.11 1.11 0 0 1 1.108 1.108m-1.9 1.677H2.868V8.07h9.264zm0 2.843H2.868v1.108h9.264z"/></svg> Blog </h3> <ul class="m-related-posts__list m-list m-list--unstyled"> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/give-us-feedback-draft-cfpb-strategic-plan-fy-2022-26/"> Give us feedback on the draft CFPB Strategic Plan for FY 2022 - 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To help us address the issue, include:</p><ul><li data-block-key="7nmjn">The nature of the accessibility problem</li><li data-block-key="st5xc">Your preferred format (electronic format, standard print, large print, etc.)</li><li data-block-key="uv7rf">The web address (URL) of the requested material</li><li data-block-key="lmulw">Your contact information so we can reach you if we have questions</li></ul><p data-block-key="qn4az">We appreciate your feedback in helping make our site as accessible as possible.</p> </div> <div class="m-contact m-contact-email"> <span class="h5"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--email" viewBox="0 0 17 19"><path d="M16.417 6.823v7.809a.557.557 0 0 1-.556.555H1.139a.557.557 0 0 1-.556-.555V6.823a.557.557 0 0 1 .556-.555h14.722a.557.557 0 0 1 .556.555m-14.722.92v6.146l4.463-2.89zm12.223-.364H3.082l4.463 3.257a1.78 1.78 0 0 0 1.91 0zM3.45 14.076h10.096L9.864 11.69a2.93 2.93 0 0 1-2.728 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