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margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } 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1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title 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flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background 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class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">1</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-47" role="option"><div><a id="mega-menu-category-11367" track="[object Object]" href="https://community.freshworks.com/call-routing-11367" title="Call Routing" topicsCount="2" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Call Routing</span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-48" role="option"><div><a id="mega-menu-category-11368" track="[object Object]" href="https://community.freshworks.com/phone-number-management-11368" title="Phone Number Management" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Phone Number Management</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-49" role="option"><div><a id="mega-menu-category-11369" track="[object Object]" href="https://community.freshworks.com/bring-your-own-provider-carrier-11369" title="Bring Your Own Provider/Carrier" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Bring Your Own Provider/Carrier</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-50" role="option"><div><a id="mega-menu-category-11370" track="[object Object]" href="https://community.freshworks.com/managing-ivrs-and-call-flows-11370" title="Managing IVRs and Call Flows" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Managing IVRs and Call Flows</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-51" role="option"><div><a id="mega-menu-category-11426" track="[object Object]" href="https://community.freshworks.com/using-freshdesk-omni-11426" title="Using Freshdesk Omni" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshdesk Omni</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-52" role="option"><div><a id="mega-menu-category-11427" track="[object Object]" href="https://community.freshworks.com/getting-started-11427" title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-58" role="option"><div><a id="mega-menu-category-11340" track="[object Object]" href="https://community.freshworks.com/how-do-i-11340" title="How do I....?" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">11</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-59" role="option"><div><a id="mega-menu-category-11347" track="[object Object]" href="https://community.freshworks.com/analytics-11347" title="Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span 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main-menu-list__item--no-hover" id="downshift-3438-item-64" role="option"><div><a id="mega-menu-category-11391" track="[object Object]" href="https://community.freshworks.com/deals-and-pipeline-management-11391" title="Deals and Pipeline Management" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Deals and Pipeline Management</span><span class="text--meta">7</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3438-item-65" role="option"><div><a id="mega-menu-category-11414" track="[object Object]" href="https://community.freshworks.com/contacts-and-account-management-11414" title="Contacts and Account Management" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Contacts and Account Management</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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While basic commands offer powerful capabilities, diving into detailed API commands can unlock even more potential for the integrations you might need to make your daily work much more efficient.<\/p><p>\u00a0<\/p><p>I believe you are already aware of our publicly available API document:\u00a0<a href=\"https:\/\/developers.freshworks.com\/crm\/api\/#introduction\">https:\/\/developers.freshworks.com\/crm\/api\/#introduction<\/a><\/p><p>\u00a0<\/p><p>In this article, we will explore a selected list of API commands and delve deeper into the additional features that could be beneficial, in simplifying tasks and improving integrations to overcome intricate obstacles efficiently. Whether you are a developer or embarking on your API learning journey afresh, this compilation of commands offers resources to broaden your horizons and achieve more effective outcomes, for your audience.<\/p><p>\u00a0<\/p><p><strong>Filtering Contacts<\/strong> [<a href=\"https:\/\/developers.freshworks.com\/crm\/api\/#list_all_contacts\">https:\/\/developers.freshworks.com\/crm\/api\/#list_all_contacts<\/a>]<\/p><p>If you would like to filter records based on certain conditions that are not saved as a view and prefer using the filters on API in real-time, the \u201c<em>filterize<\/em>\u201d option would be your go-to.<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Sample API CURL<\/strong><\/span><\/p><p><span style=\"color:#000000;\"><strong>Single filter condition:<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"cf_city\", \"operator\":\"contains\", \"value\":\"Chennai\"}]}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Multiple filter conditions:<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"cf_linkedin\", \"operator\":\"is_in\", \"value\":\"Yes\"}, {\"attribute\":\"cf_code\", \"operator\":\"is_in\",\"value\":\"XS345\"}]}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>Following are all the attributes that you can use to filter your records[applicable for Contacts, Accounts and Deals]:<\/p><p>\u00a0<\/p><div><table><tbody><tr><td style=\"width:174px;\">\t\t\t<p style=\"text-align:center;\"><span style=\"color:#000000;\"><strong>Field types Applicable<\/strong><\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p style=\"text-align:center;\"><span style=\"color:#000000;\"><strong>Operator Name<\/strong><\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p style=\"text-align:center;\"><span style=\"color:#000000;\"><strong>Operator used in API<\/strong><\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p style=\"text-align:center;\"><span style=\"color:#000000;\"><strong>Value<\/strong><\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"2\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Multi-select, Radio button, Drop-down, Text, Text area, Date, Lookup, URL<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">Contains<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">contains<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">Value that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Does not contains<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">not_contains<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Value that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Multi-select, Radio button, Drop-down, Text, Text area, Date, URL<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">Contains all (matches all selections)<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">contains_all<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">Value that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"2\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Multi-select, Radio button, Drop-down, Text, Text area, Date, Lookup, Number, URL<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is not empty<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">is_provided<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">-1005<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">is empty<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_not_provided<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-1005<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"2\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Text, Text area, URL<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">Value that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">is not<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_not<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Value that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"22\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Date<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">last 30 minutes<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">-123<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 60 minutes<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-124<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 2 hours<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-125<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 24 hours<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-101<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">yesterday<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-111<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">today<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-112<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last week<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-113<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">this week<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">--114<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last month<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-115<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">this month<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-116<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 7 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-102<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 30 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">last 30 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-103<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 60 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-121<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 90 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-122<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 180 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-126<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last 365 days<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-127<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last quarter<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-194<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">this quarter<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-195<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">last year<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-197<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">this year<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">-198<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">is before<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_before<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Date that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">is after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_after<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Date that you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Date, Number<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is between<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">is_in_the_range<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">Date range you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"2\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Checkbox, Formula<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:156px;\">\t\t\t<p><span style=\"color:#000000;\">1 [for yes]<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">0 [for no]<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"3\" style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">Number<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">less than<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_less_than<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Value you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">greater than<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is_greater_than<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Value you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:174px;\">\t\t\t<p><span style=\"color:#000000;\">equal to<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:126px;\">\t\t\t<p><span style=\"color:#000000;\">is<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:168px;\">\t\t\t<p><span style=\"color:#000000;\">Value you would like to add<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><\/div><p>\u00a0<\/p><p><br \/><span style=\"color:#000000;\"><strong>API CURL for passing the values in the lookup field in a Contact<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location --request PUT 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/contacts\/402110740404' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{\"contact\":{\"custom_field\":{\"cf_cmlookup\":402106703017}}}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>\u201ccf_cmlookup\u201d is a field looking up to the contacts module. Hence, \u201c<span style=\"color:#000000;\">402106703017<\/span>\u201d is actually a contact ID.<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for passing the values in the multi-select field in a Contact<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location --request PUT 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/contacts\/402110740404' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{\"contact\":{\"custom_field\":{\"cf_code\":\"tnj;che;try\"}}}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>The multi-select choices need to be already configured on the field level before you can update the records with these value. In case the choice doesn\u2019t match, the API fails.<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for passing the values in the tags field in a Contact<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location --request PUT 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/contacts\/402110740404' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{\"contact\":{\"tags\":\"Field contact,Contacted,Customer\"}}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>If the tag exist, this API call will add the tag to the record. If not, it creates a new tag automatically and associates it to the record.<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for adding multiple lists to a Contact<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location --request PUT 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/contacts\/402082323753' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{\"contact\": {\"list_ids\":[\"402000061060\",\"402000074502\"]}}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for sales owner filter<\/strong><\/span><\/p><ol><li><span style=\"color:#000000;\"><strong><em>Sales owner is in \u201cMe\u201d<\/em><\/strong><\/span>\t<section class=\"callout callout-gray\"><div>\t<div>\t<div>\t<div>\t<div>\t<p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"owner_id\", \"operator\":\"is_in\", \"value\":[\"-1001\"]}]}'<\/span><\/p>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/section><\/li>\t<li><span style=\"color:#000000;\"><strong><em>Sales owner is in \u201cUnassigned\u201d<\/em><\/strong><\/span>\t<section class=\"callout callout-gray\"><div>\t<div>\t<div>\t<div>\t<div>\t<p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p>\t<p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"owner_id\", \"operator\":\"is_in\", \"value\":[\"-1002\"]}]}'<\/span><\/p>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/div>\t<\/section><\/li><\/ol><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for updating the contact lifecycle stage<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location --request PUT 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/contacts\/402055162791' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{\"contact\": {\"lifecycle_stage_id\": \"403011787769\"}}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\">Pass IDs for the following fields - Lifecycle Stage, Contact Status, Source, Account - Industry type, Deal - Lost Reason<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for filtering contacts using subscription status<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"subscription_status\", \"operator\":\"is_in\", \"value\":[\"1\"]}]}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><div><div><table><tbody><tr><td style=\"width:197px;\">\t\t\t<p style=\"text-align:center;\"><strong><span style=\"color:#000000;\">Field<\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p style=\"text-align:center;\"><strong><span style=\"color:#000000;\">Value in Freshsales<\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p style=\"text-align:center;\"><strong><span style=\"color:#000000;\">Value passed in API<\/span><\/strong><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"3\" style=\"width:197px;\">\t\t\t<p><span style=\"color:#000000;\">Subscription status, Whatsapp subscription status, SMS subscription status<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">Subscribed<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">1<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:197px;\">\t\t\t<p><span style=\"color:#000000;\">Not subscribed<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">2<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:197px;\">\t\t\t<p><span style=\"color:#000000;\">Unsubscribed<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">0<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td rowspan=\"2\" style=\"width:197px;\">\t\t\t<p><span style=\"color:#000000;\">Subscription status<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">Reported as spam<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">3<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:197px;\">\t\t\t<p><span style=\"color:#000000;\">Bounced<\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:208px;\">\t\t\t<p><span style=\"color:#000000;\">4<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><\/div><\/div><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>API CURL for filtering contacts using the contact teams field<\/strong><\/span><\/p><section class=\"callout callout-gray\"><div><div><div><div><div><p><span style=\"color:#000000;\">curl --location 'https:\/\/domain.myfreshworks.com\/crm\/sales\/api\/filtered_search\/contact' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Authorization: Token token=sfg999666t673t7t82' \\<\/span><\/p><p><span style=\"color:#000000;\">--header 'Content-Type: application\/json' \\<\/span><\/p><p><span style=\"color:#000000;\">--data '{ \"filter_rule\" : [{\"attribute\" : \"team_user_ids\", \"operator\":\"is_in\", \"value\":[\"-1001\"]}]}'<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\">For \u201cme\u201d option, it should be passed as -1001 and for other users, it should be passed as user IDs<\/span>.<\/p>","categoryName":"How do I....?","categoryId":"11340","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/69bf5fe0-b142-427c-92b1-fb0d21f3e031_thumb.png","likes":7,"views":336,"votes":0,"replyCount":10,"publishedAt":"2024-11-27T12:41:10+00:00","lastActivityAt":"2025-01-29T18:23:47+00:00","lastContributor":{"id":"60667","username":"ivo.leiss","avatar":""},"lastPostId":21619,"author":{"id":"16665","username":"pradipta.chandra","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5e489dd7-a096-44d6-9de5-c6adfd809705.png"},"sticky":true,"publicLabel":"Tutorial","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"22 days 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href="https://community.freshworks.com/how-do-i-11340/freshsales-api-commands-spotlight-40786">Hi everyone. APIs are the backbone of modern applications, enabling seamless communication between systems and services. While basic commands offer powerful capabilities, diving into detailed API commands can unlock even more potential for the integrations you might need to make your daily work much more efficient. I believe you are already aware of our publicly available API document: https://developers.freshworks.com/crm/api/#introduction In this article, we will explore a selected list of API commands and delve deeper into the additional features that could be beneficial, in simplifying tasks and improving integrations to overcome intricate obstacles efficiently. Whether you are a developer or embarking on your API learning journey afresh, this compilation of commands offers resources to broaden your horizons and achieve more effective outcomes, for your audience. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/need-to-customize-freshsales-meeting-s-default-email-template-40308"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bavithran-ramalingam-58548" rel="noreferrer"><div class="default-avatar avatar-variant-8">B</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/bavithran-ramalingam-58548">Bavithran Ramalingam</a></span><span class="user-title text--meta">Community Debut</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/need-to-customize-freshsales-meeting-s-default-email-template-40308" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Need to customize Freshsales meeting's default email template</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/need-to-customize-freshsales-meeting-s-default-email-template-40308">Hi, is it possible to customize the Freshsales meeting’s default email template? Or is there option to stop sending the mail while creating the meeting. </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11340/need-to-customize-freshsales-meeting-s-default-email-template-40308"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 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I hate having to scroll down a long text thread to find the newest message. Using desktop verion of Freshsales. </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11340/sms-order-37269"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">30</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/how-do-i-11340/sms-order-37269?postid=98249#post98249"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dhanashekar-tr-35047" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6bddf7ba-9577-48ad-90b6-5edf6bab5016.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6bddf7ba-9577-48ad-90b6-5edf6bab5016.png" style="width: 100%;" title alt="Dhanashekar.tr" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/how-do-i-11340/sms-order-37269?postid=98249#post98249"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-10-07T12:26:42.000Z">4 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/how-do-i-11340","topicUrl":{"destination":"https:\/\/community.freshworks.com\/how-do-i-11340\/subject-need-help-finding-freshsales-api-rate-limit-documentation-35785"},"id":"8312","publicId":"35785","title":"Subject: Need help finding Freshsales API Rate Limit Documentation","content":"<p>Hi Freshworks Community,<\/p><p>I hope you're all doing well! 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/subject-need-help-finding-freshsales-api-rate-limit-documentation-35785"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mspsiva-50792" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/7494b7ff-3121-4c3d-b2b1-1850b0b78f89.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/7494b7ff-3121-4c3d-b2b1-1850b0b78f89.png" style="width: 100%;" title alt="mspsiva" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mspsiva-50792">mspsiva</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/subject-need-help-finding-freshsales-api-rate-limit-documentation-35785" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Subject: Need help finding Freshsales API Rate Limit Documentation</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/subject-need-help-finding-freshsales-api-rate-limit-documentation-35785">Hi Freshworks Community,I hope you're all doing well! I'm currently working with the Freshsales API and am in need of information regarding the rate limits. I've been searching through the documentation, but unfortunately, I couldn't find the specific details.Could someone please guide me to the correct documentation or provide information on the rate limits for the Freshsales API? Your assistance would be greatly appreciated!Thank you in advance.Best regards,Siva Priyan</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11340/subject-need-help-finding-freshsales-api-rate-limit-documentation-35785"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/calendar-bookings-email-34896"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/rolandinis-49869" rel="noreferrer"><div class="default-avatar avatar-variant-9">R</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/rolandinis-49869">rolandinis</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/calendar-bookings-email-34896" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Calendar bookings email</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/calendar-bookings-email-34896">Hello, I’m having one very inconvenient issue, when I’m talking with a customer through email on the dashboard and send him my calendly to make a booking - sometimes client uses a different email so I have no idea who booked that meeting.Maybe it is possible to have some kind of a template and pre-fill customers email (use the one that we are sending this email to) ?I am relatively new to freshworks, so please let me know if there are better ways to manage bookings, appreciate it, thanks!</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test 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dateTime="2024-04-09T10:07:37.000Z">10 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/how-do-i-11340","topicUrl":{"destination":"https:\/\/community.freshworks.com\/how-do-i-11340\/category-is-not-accessible-for-this-user-34345"},"id":"7528","publicId":"34345","title":"category is not accessible for this user","content":"<p>I am trying to open a topic in Freshsales but the forum stops me to post it it says \u201ccategory not accessible\u201d.<br \/><br \/>How can I ask a question about Freshsales?\u00a0<br \/><br \/>Can you help me to post a question on the forum?<\/p>","categoryName":"How do 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/goscale-49200" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2029611a-ddfb-4f7f-8eb8-2481d0b22874.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2029611a-ddfb-4f7f-8eb8-2481d0b22874.png" style="width: 100%;" title alt="goscale" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/goscale-49200">goscale</a></span><span class="user-title text--meta">Contributor</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">category is not accessible for this user</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345">I am trying to open a topic in Freshsales but the forum stops me to post it it says “category not accessible”.How can I ask a question about Freshsales? Can you help me to post a question on the forum?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">41</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345?postid=86614#post86614"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/goscale-49200" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2029611a-ddfb-4f7f-8eb8-2481d0b22874.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2029611a-ddfb-4f7f-8eb8-2481d0b22874.png" style="width: 100%;" title alt="goscale" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/how-do-i-11340/category-is-not-accessible-for-this-user-34345?postid=86614#post86614"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-01-05T10:59:39.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/how-do-i-11340","topicUrl":{"destination":"https:\/\/community.freshworks.com\/how-do-i-11340\/can-i-edit-this-view-34348"},"id":"7531","publicId":"34348","title":"Can I edit this view","content":"<p>I need to edit this particular view to add more fields or edit the current ones. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nixnix-49208" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2c581225-bcc6-4acf-ad92-6114245c89ae.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2c581225-bcc6-4acf-ad92-6114245c89ae.png" style="width: 100%;" title alt="nixnix" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/nixnix-49208">nixnix</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can I edit this view</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348">I need to edit this particular view to add more fields or edit the current ones. Is it possible? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">26</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348?postid=86276#post86276"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ativadore-49443" rel="noreferrer"><div class="default-avatar avatar-variant-3">A</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/how-do-i-11340/can-i-edit-this-view-34348?postid=86276#post86276"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2023-12-21T16:11:30.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/how-do-i-11340","topicUrl":{"destination":"https:\/\/community.freshworks.com\/how-do-i-11340\/introduction-to-freshsales-technical-support-on-demand-video-series-33835"},"id":"12909","publicId":"33835","title":"Introduction to Freshsales Technical Support On-Demand Video Series","content":"<p>Hello Freshworks Community Fam!<br \/><br \/>Welcome to the <strong>Freshsales Technical Support On-Demand Webinar\u00a0Series <\/strong>\u2013 your one-stop resource for boosting your knowledge of Freshsales.<br \/><br \/>We are delighted to offer this new <strong>On-Demand Series<\/strong>\u00a0that would\u00a0enhance your\u00a0<strong>technical knowledge with respect to Freshsales.<\/strong>\u00a0Our on-demand videos are designed to cater to the needs of our diverse community, from <strong>beginners looking to grasp the basics<\/strong> to experienced users seeking <strong>advanced insights<\/strong>.<br \/><br \/><strong>In our on-demand video resources:<\/strong><\/p><p>We have a team of passionate experts dedicated to sharing their knowledge. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/how-do-i-11340/introduction-to-freshsales-technical-support-on-demand-video-series-33835"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/pradipta-chandra-16665" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5e489dd7-a096-44d6-9de5-c6adfd809705.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5e489dd7-a096-44d6-9de5-c6adfd809705.png" style="width: 100%;" title alt="pradipta.chandra" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/pradipta-chandra-16665">pradipta.chandra</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.freshworks.com/how-do-i-11340" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/width/480/9b5c6bc5-7401-4d41-85ed-8b31315e79a9_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/width/480/9b5c6bc5-7401-4d41-85ed-8b31315e79a9_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11340/introduction-to-freshsales-technical-support-on-demand-video-series-33835" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Introduction to Freshsales Technical Support On-Demand Video Series</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.freshworks.com/how-do-i-11340/introduction-to-freshsales-technical-support-on-demand-video-series-33835">Hello Freshworks Community Fam!Welcome to the Freshsales Technical Support On-Demand Webinar Series – your one-stop resource for boosting your knowledge of Freshsales.We are delighted to offer this new On-Demand Series that would enhance your technical knowledge with respect to Freshsales. Our on-demand videos are designed to cater to the needs of our diverse community, from beginners looking to grasp the basics to experienced users seeking advanced insights.In our on-demand video resources:We have a team of passionate experts dedicated to sharing their knowledge. They are here to help you tackle everyday challenges effectively.We cover a broad spectrum of topics, including: Troubleshooting issues. Tailoring your account to match your unique requirements. Exploring specific, unique use-cases. Keeping you up-to-date with the latest features and enhancements. 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Our development team is attempting to add one of our Freshsales classic web forms to our company’s website. However, they mentioned that the code snippet provided for the classic web form is not enough. They are requesting additional code or a predefined element id to actually mount the form to the site. Has anyone else experienced this or know where to find it in Freshsales? 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Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; 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function set_body_height() { // set body height = window height $('body').height($(window).height()); } $(document).ready(function() { $(window).bind('resize', set_body_height); set_body_height(); }); var categoryCardsWidget = document.querySelector('.qa-div-main.widget-wrapper'); if (categoryCardsWidget) { var parentWidget = categoryCardsWidget.parentNode var newWidget = document.createElement("div") //newWidget.innerHTML = template //parentWidget.insertBefore(newWidget, categoryCardsWidget) } </script> <style> .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { background: #f7f7f7; border: 1px solid #D5D6DA; border-radius: 4px; padding: 20px 24px 24px; } .custom-link-sidebar-widget p { margin-top: 4px; } .custom-link-sidebar-widget .btn--cta { width: 100%; margin-top: 16px; line-height: 40px; } @media (max-width: 1024px) { .custom-link-sidebar-widget { margin-right: 16px; margin-left: 16px; margin-top: 0 !important; } } @media (max-width: 767px) { .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { padding: 20px 16px 16px; } } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script>  <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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My strengths lie in crafting comprehensive account strategies to align with market innovations, harnessing the power of chatbots as valuable assets, and implementing creative solutions to meet organizational and operational objectives through techniques like technical audits and agent shadowing sessions.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I enjoy culinary experimentation, music, dancing, and exploring travel and culture with friends and family.", profile_link: "https://community.freshworks.com/members/aswin-ayapparaj-30804" }, { name: "Niranjan Arul", username: "@Niran", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/a8eec6d8-2ca8-433d-a8f8-a43ba1b4114e.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. I also love watching movies and I have a sweet spot for baking.", profile_link: "https://community.freshworks.com/members/niran-47022" }, { name: "Preethi Sri", username: "@Preethi Cx expert", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/fdd3fdd9-6090-44d3-a5a6-9a99b84f4e69.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. I also love watching movies and I have a sweet spot for baking.", profile_link: "https://community.freshworks.com/members/preethi-cx-expert-47051" }, { name: "Priya Ravichandran", username: "@PriyaRavichandran", title: "<b> Let's Chat </b> - <em> Automations and Ticket & Workflow Management </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/a4a5f865-72e9-4dcb-8cdb-bcf5e7ca5237_thumb.jpg", bio: "I'm Priya, and I lead the Inside Sales team in Freshworks. I'm enthusiastic about solving the challenges at hand. 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