Freedom of Information

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form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-4d38d9c1b03b1dd220e2eb021526a8a100e6cf14b1538118355014db1a795c10"> <h3 class="promo-block__title heading__underline">Contact us</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Get in touch by phone, via our online form, or by post:</p> <p> </p> <p>Financial Conduct Authority<br> 12 Endeavour Square<br> London E20 1JN</p> <p> </p> </div><a href="/contact" class="promo-block__read-more btn btn--arrow-right" aria-label="Contact us - Contact us">Contact us</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">What we do</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-321503da20afab023d11fe257e4e712bcfd5ca6b262cb1655e0b0cae30baf453"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-2c23fb95fe400ac2d9cbccbfbd4a2ece0d786aa75e6c32442b17c307b90e431d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-0fb9d215e123417fb44228231e4b42ca52bfd602c0e2a8d9fa8f83c3481a7a33"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-2eb864ee56011fb1d701b3e454d2d9cd1ac2e0c330230b9c9b832ae0ea086433"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-0b962d0698a44382603812bdd97dda2c7823dff17d8a2856a9ee080fab857c8f"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-dc53bc76fccbd75fd344937e64f6be5d2f68ded6c62b0a74bd5a6da7279133c2"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-3ffe0d5cf7c6b5cfaf031f640a6a24104b7b71135e9c21ecd1df9cae3b584a6a"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d36556ddf6d42ed6d4914e29df5a6b676d08bdb404463405baaac2f0f2e015fd"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-b319c79af3cee3333a041d961a547da37e3c1e90bf0b748c34225a8f7dee46c3 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-01ac1ccca2012be68f94432eb5766257a3bc22cba3fe79c5c3de856daed0eeb3"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-37a8aebb702f156f8358bd94812817ad3e7e3c1f44a859540d8c7ce8380e6485"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-a8621d65acdca21cbd9a4b27a8ea06cffc2d6e9add6b3a50e3ba2d5d48cf7cdf"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. 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<section class="copy-highlighted copy-block component fca-colour--6c1d45 default"> <div class="container"> <p>Find out how to make a Freedom of Information Act (FOIA) request and search for information we鈥檝e already published under FOIA.</p> </div> </section> <div class="rhn__on-this-page visible-xs rhn__on-this-page--basic_page"> <h3>On this page <img src="/themes/custom/fca/images/document.svg" alt="document icon"></h3> <ul class="nav navbar-nav"><li><a href="#section-search-our-published-information">Search our published information</a></li><li><a href="#section-make-a-freedom-of-information-request">Make a Freedom of Information request</a></li><li><a href="#section-contact-us">Contact us</a></li></ul> </div> <section class="copy-block default"> <div class="container"> <p>Anyone can make a request for information we hold. This right applies to any information we hold, including that of our predecessor bodies.</p> <div class="copy-block__highlight copy-block__highlight__initial"> <p>FOIA gives the public a right of access to recorded information held by public authorities. It is regulated by the <a href="https://ico.org.uk/" target="_blank">Information Commissioner鈥檚 Office (ICO)</a>, an independent body.</p> </div> </div> </section> <section id="section-search-our-published-information" class="copy-block fca-about"> <div class="container"> <h2>Search our published information</h2> <p>Before sending us a Freedom of Information (FOI) request, please search our website. We may have already published the information you need.</p> <p>Our Disclosure Log contains information we have already released under FOIA, which we think is of wider public interest.</p> <p><a class="btn btn-primary" href="https://www.fca.org.uk/freedom-information/search-results?f_search_term=&doc_type=f.Document%20Format%7CFUNeqnmrru7e36yr6wt10ps8e77s%3DWeb%20page&sort_by=dmetareleaseDateInt">View our FOI responses for 2020 onwards</a></p> <p style="margin-bottom:11px;">We may add a response to our Disclosure log if it meets the following criteria:</p> <ul> <li>where we are aware of significant interest expressed by different requesters on the subject</li> <li>it would demonstrate how we work or make decisions</li> <li>it would show the progress we鈥檙e making on greater openness and transparency</li> <li>it would inform public debate</li> </ul> <p>For responses before 2020 please use the Disclosure log links below:</p> <p><a href="https://www.fca.org.uk/disclosure-log/2019">2019</a> <a href="https://www.fca.org.uk/disclosure-log/2018">2018</a> <a href="https://www.fca.org.uk/disclosure-log/2017">2017</a> <a href="https://www.fca.org.uk/disclosure-log/2016">2016</a> <a href="https://www.fca.org.uk/disclosure-log/2015">2015</a> <a href="https://www.fca.org.uk/disclosure-log/2014">2014</a> <a href="https://www.fca.org.uk/disclosure-log/2013">2013</a></p> <h3>Other information published</h3> <ul> <li><a href="/data" data-entity-type="node" data-entity-uuid="bc747777-0f32-4684-83d5-89e3838afb5e" data-entity-substitution="canonical" title="Data">FCA published data</a></li> <li><a href="https://www.fca.org.uk/freedom-information/diary-engagements">Diary engagements</a></li> <li><a href="https://www.fca.org.uk/about/allowances-expenses">Allowances and expenses</a></li> <li><a href="https://www.fca.org.uk/freedom-information/what-we-spend/hospitality">Hospitality and gifts log</a></li> <li><a href="https://www.fca.org.uk/what-we-spend/event-costs">Events costs</a></li> </ul> </div> </section> <section id="section-make-a-freedom-of-information-request" class="copy-block fca-about"> <div class="container"> <h2>Make a Freedom of Information request</h2> <p>If you鈥檝e checked our published information and Disclosure Log and can鈥檛 find the information you need, you can make a Freedom of Information request.</p> <p data-pm-slice="1 1 []">Please be polite to our people when requesting information, as we don鈥檛 allow abusive behaviour towards them and it may impact how well we are able to communicate with you on your request. Abusive language is a factor in considering whether a request is vexatious (which can form a basis for refusing a request). <a href="/contact-us/unacceptable-behaviour-policy" title="Unacceptable behaviour policy" data-entity-type="node" data-entity-uuid="c5e42c9b-a9d9-492a-8972-d5ea97d74718" data-entity-substitution="canonical">Find out more</a>.</p> <h3>How we process requests</h3> <p>The law allows us 20 working days to respond to a request from the date we receive it. The exceptions to this are where:</p> <ul> <li>a qualified exemption applies, and the <a href="https://ico.org.uk/for-organisations/foi/freedom-of-information-and-environmental-information-regulations/the-public-interest-test/" target="_blank" title="The public interest test | ICO">public interest test</a> needs to be considered</li> <li>clarification is required</li> </ul> <p>Under FOIA, information can be withheld when an appropriate <a href="https://ico.org.uk/for-organisations/guide-to-freedom-of-information/refusing-a-request/" target="_blank">exemption</a> can be applied. The <a href="http://www.legislation.gov.uk/ukpga/2000/8/contents" target="_blank">Financial Services and Markets Act 2000</a> (FSMA) also imposes restrictions on disclosure of information received as part of carrying out our duties. Information we receive during our regulatory duties is not disclosable under section 348 of FSMA. </p> <p>Find out more about what <a href="https://www.fca.org.uk/freedom-information/information-we-can-share">information we can share with you</a>.</p> <p>Requests for <a href="https://www.fca.org.uk/data-protection">personal information</a> about yourself should be made under the Data Protection Act 2018, as personal data is exempt from FOIA. If the information you request is held by another public authority, we鈥檒l let you know.</p> <h3>How to submit a request</h3> <p>To make a FOI request:</p> <ul> <li>submit the <a href="https://www.fca.org.uk/decision-tree/how-make-freedom-information-request">online request form</a>, or</li> <li>download a <a href="https://www.fca.org.uk/publication/forms/foi-external-right-to-form.pdf">printable copy</a> and send it to us at: Information Disclosure Team <br>Financial Conduct Authority, 12 Endeavour Square, London E20 1JN</li> </ul> <p>All requests must be in writing and include your real name and a postal or email address , so we can contact you to discuss your request if necessary.</p> <p>To help us with your request, please be as specific as possible about the information you need. Please give us any additional information you think might be helpful and a time frame within which to search.</p> <p>If you need more advice on filling out the form, please contact <a href="/cdn-cgi/l/email-protection#e0868f89a0868381ce8f9287ce958b">the Information Disclosure Team</a> or call 0800 111 6768 (free phone), 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.</p> <h4>Payment</h4> <p>We won鈥檛 charge for finding information for requests costing less than 拢450. But if we estimate that it would cost more than 拢450 (18 hours working time) to find the information, we鈥檙e entitled to refuse the request. Please see our <a href="https://www.fca.org.uk/publication/foi/foi-fees.pdf">fees statement</a> for further details.</p> <h4>Internal reviews</h4> <p>If you鈥檙e not satisfied with our response, you can request an internal review of our original response. We aim to deal with internal reviews within 20 working days. </p> <p>Please see our <a href="https://www.fca.org.uk/publication/foi/internal-review-process.pdf">internal review process</a> for further details.</p> <p>To request an internal review, please either email or write to us using the contact details below.</p> <p>If you鈥檙e not happy with the outcome of our internal review, you can then appeal to <a href="https://ico.org.uk/global/contact-us/">the ICO</a>.</p> </div> </section> <section id="section-contact-us" class="copy-block fca-about"> <div class="container"> <h2>Contact us</h2> <p><strong>Post: </strong>Information Disclosure Team <br>Financial Conduct Authority<br>12 Endeavour Square<br>London E20 1JN</p> <p><strong>Email: </strong><a href="/cdn-cgi/l/email-protection#87e1e8eec7e1e4e6a9e8f5e0a9f2ec"><span class="__cf_email__" data-cfemail="96f0f9ffd6f0f5f7b8f9e4f1b8e3fd">[email protected]</span></a></p> <p><strong>Telephone: </strong>0800 111 6768 (free phone), 0300 500 8082 from the UK, or +44 207 066 1000 from abroad</p> </div> </section> <div class="node_view"></div> <div class="read-next-previous"> <div class="read-next-previous__multiple"> <h3>Read next</h3> <div class="read-next-previous__links"> <a href="/freedom-information/processes">Publication Scheme and Freedom of Information processes</a> </div> </div> </div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-650a811ca92916330f6d3409cf118f0d4cfd5725983d3149d317e5977afd57fc"> <div class="view-content"> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-07-17T17:56:08+01:00">17/07/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link 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