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Find out more about our role." /> <link rel="canonical" href="https://www.fca.org.uk/about/what-we-do/the-fca" /> <meta property="og:site_name" content="FCA" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.fca.org.uk/about/what-we-do/the-fca" /> <meta property="og:title" content="About the FCA" /> <meta property="og:description" content="We regulate the conduct of around 42,000 businesses in the UK to ensure that financial markets work well. 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view-display-id-default js-view-dom-id-8bafecbfae02271361f9dd94953606731143f78343e668d5c76fbbcf78c03f2d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-c6f032770563668ab748506e0d8f08d10ce56dd6abbdebf5443d9b2152270f94"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-887cd6eb14ab8e11ea03c7dd20e4c631a6cfb1507a8395eb6ce620d299e78628"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-fe4e0a3a4d5b77163f9388ac660742517c05f5fe9da6e87cbd7293499ec81127"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-78a571f8caf7f26a306907d877a2fb9ba362b1832fa1f6d4f634c99fb40c51a6"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-09aae8031e3947830ea77b34ef85bff29dd375fa27bcdcad8d36372b7f635390"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-41f8d3d14a8026fe3dd7b00c9a45d880acb1f0081562f5aff76d4b9462979bd1"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-6c22cb173bcac2eaf88f1b0d18b410db94a96809c405587ae1e8e732f4524bf0"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-76bbd50f29c4f6ccaf1dedebfad016c6ced08731f9155a0bb82faa0d8fdaf23b dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-7347bfcba816798d231cab51c102b87ad156070a05c395a3ff04ac37022c1567"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d4608839bf92882557966fb63b9727b75e946d056c35713043b9a076b8cd12c0"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-5ba81bf1f1d6b67a59286290b4ef147c9d0344e41bd182b1bfe23011e01abd40"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-37862db59a0c6e210929d3f1a0e3635490070e63c616970dc26a900a4306bfb1"> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Primary markets</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-4f5efd09e29e47798d0a0d62b14a903922e09c18f7679aa21afa064b478b43bd"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/primary-markets/forms" hreflang="en">Forms and checklists</a></li> <li class="menu--item"><a href="/markets/primary-markets/knowledge-base" hreflang="en">Knowledge Base</a></li> <li class="menu--item"><a href="/markets/primary-markets/listing-applications" hreflang="en">Listing applications and cancellations</a></li> <li class="menu--item"><a href="/markets/ukla/regulatory-disclosures" 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class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <a id="main-content"></a> <div class="region region-content"> <div class="container container-header-- "> <div class="row row--relative"> <div data-history-node-id="5966" about="/about/what-we-do/the-fca" class="article-header col-xs-12 four-step-limit col-sm-9"> <h1 class="page-header"> <span>About the FCA</span> </h1> <div class="article-meta " > <span class="pubdate">First published: <time datetime="2016-04-18T14:00:00Z">18/04/2016</time> </span> <span class="pubdate latest">Last updated: <span class="date">10/12/2024</span></span> <span class="revisions"><a href="#revisions">See all updates</a></span> </div> </div> </div> </div> <div class="container"> <div class="row"> <article data-history-node-id="5966" about="/about/what-we-do/the-fca" class="article-header col-xs-12 four-step-limit col-sm-9 has-sidebar clearfix"> <div class="node-content__wrapper node-content__wrapper--border"> <section class="copy-highlighted copy-block component fca-colour--6c1d45 default"> <div class="container"> <p>We regulate the conduct of around 42,000 businesses in the UK to ensure that financial markets work well. Find out more about our role.</p> </div> </section> <div class="rhn__on-this-page visible-xs rhn__on-this-page--about_us"> <h3>On this page <img src="/themes/custom/fca/images/document.svg" alt="document icon"></h3> <ul class="nav navbar-nav"><li><a href="#section-our-role">Our role</a></li><li><a href="#section-why-we-do-it">Why we do it</a></li><li><a href="#section-how-we-operate">How we operate</a></li><li><a href="#section-how-we-regulate">How we regulate</a></li><li><a href="#section-how-we-measure-our-performance-">How we measure our performance </a></li></ul> </div> <section id="section-our-role" class="copy-block fca-about"> <div class="container"> <h2>Our role</h2> <p>Financial markets must be honest, competitive and fair so consumers get a fair deal. We work to ensure these markets work well for individuals, for businesses, and for the growth and competitiveness of the UK economy.</p> <ul> <li>We regulate the conduct of around 42,000 businesses.</li> <li>We prudentially supervise around 41,000 firms.  </li> <li>Around 17,000 firms are subject to the prudential standards in our Handbook.</li> </ul> <p>We focus on reducing and preventing serious harm, setting higher standards and promoting competition and positive change.</p> <p>We were established on 1 April 2013, taking over conduct and relevant prudential regulation from the Financial Services Authority (FSA).</p> <p>We work across the UK with a head office in London, offices in Leeds and Edinburgh, and colleagues in Belfast and Cardiff.</p> </div> </section> <section id="section-why-we-do-it" class="copy-block fca-about"> <div class="container"> <h2>Why we do it</h2> <p>Financial services play a critical role in the lives of everyone in the UK, from junior ISAs to pensions, direct debits to credit cards, loans to investments.</p> <p>How well financial markets work has a fundamental impact on us all.</p> <p>UK financial services employ over 1.1 million people and, alongside related professional services, contribute an estimated £100 billion in tax per year.</p> <p>Based on our policy and enforcement work, we estimate that we add at least <a href="/publication/corporate/positive-impact-2024.pdf" data-entity-type="media" data-entity-uuid="b7870723-930f-42b1-9f9c-3a73d22fcb79" data-entity-substitution="canonical" title="positive-impact-2024.pdf">£14 of benefits to society for every £1 we spend</a> on our running costs.</p> <p>If UK markets work well, competitively and fairly, they benefit customers, staff and shareholders, and maintain confidence in the UK as a global financial centre.</p> </div> </section> <section id="section-how-we-operate" class="copy-block fca-about"> <div class="container"> <h2>How we operate</h2> <p>Our strategic objective is to make sure relevant markets function well. We’ve outlined how we'll achieve this in <a href="/about/how-we-work" data-entity-type="node" data-entity-uuid="9ac99f48-f461-4a21-b95f-7e8c57073758" data-entity-substitution="canonical" title="How we work">our 3-year Strategy</a>.  </p> <p>Our operational objectives are to: </p> <ul> <li><a href="/about/what-we-do/protecting-consumers" data-entity-type="node" data-entity-uuid="d51842fc-4f33-4cf8-987d-e86dab0ff52f" data-entity-substitution="canonical" title="Protecting consumers">protect consumers from bad conduct</a></li> <li><a href="/about/what-we-do/enhancing-market-integrity" data-entity-type="node" data-entity-uuid="6270723c-67f6-4de4-91b1-60d6c04e84f9" data-entity-substitution="canonical" title="Enhancing market integrity">protect the integrity of the UK financial system</a></li> <li><a href="/about/what-we-do/promoting-competition" data-entity-type="node" data-entity-uuid="87a92b1c-e824-46ab-ae00-c37d96b7d1ca" data-entity-substitution="canonical" title="Promoting competition">promote effective competition in the interests of consumers</a></li> </ul> <p>Since 2023, we have a <a href="/about/what-we-do/secondary-objective" data-entity-type="node" data-entity-uuid="e437ce47-4297-4fbd-ae31-a2a11530685d" data-entity-substitution="canonical" title="Our secondary objective">secondary objective</a> to facilitate the international competitiveness and growth of the UK economy in the medium to long term (subject to alignment with international standards).</p> <p>We're an independent public body funded entirely by the fees we charge regulated firms. Our role and objectives are primarily defined by the <a href="https://www.legislation.gov.uk/ukpga/2000/8/contents">Financial Services and Markets Act 2000 (FSMA)</a> and we’re <a href="/about/how-we-operate/reporting-treasury-parliament" data-entity-type="node" data-entity-uuid="d302bc97-2597-4631-ae2c-ff4451cdf272" data-entity-substitution="canonical" title="Reporting to Treasury and Parliament">accountable to the Treasury</a>, which is responsible for the UK’s financial system, and to Parliament.</p> <p>To advance our objectives, we work with the <a href="https://www.bankofengland.co.uk/prudential-regulation">Prudential Regulation Authority (PRA)</a>, the prudential regulator of around 1,500 banks, building societies, credit unions, insurers and major investment firms. We also work alongside other <a href="/about/how-we-operate/who-work-with" data-entity-type="node" data-entity-uuid="f84ba50f-15de-4a3a-91cb-4a0aca5569c6" data-entity-substitution="canonical" title="Who we work with">regulators, UK organisations and government departments</a>, and regularly engage with a wide range of <a href="/about/how-we-regulate/international-standards-regulations" data-entity-type="node" data-entity-uuid="fdfef0be-a7f0-49b5-afb7-377439de34ee" data-entity-substitution="canonical" title="International standards and regulations">international counterparts and stakeholders</a>.</p> <p>We have a large and growing remit and our <a href="/publications/corporate-documents/perimeter-report" data-entity-type="node" data-entity-uuid="232c5db6-3c69-4670-92be-e45544c4b3bc" data-entity-substitution="canonical" title="Our perimeter report">perimeter report</a> sets out what we do and don’t regulate.</p> <p>We consider the <a href="/about/how-we-regulate/handbook/principles-good-regulation" data-entity-type="node" data-entity-uuid="baaabb84-f650-4418-ab2b-7a43f09b32b6" data-entity-substitution="canonical" title="Principles of good regulation">principles of good regulation</a> when carrying out our work. We also consider the importance of tackling financial crime, taking into account the nature, size and complexity of firms.</p> </div> </section> <section id="section-how-we-regulate" class="copy-block fca-about"> <div class="container"> <h2>How we regulate</h2> <p>We work towards our objectives in a variety of ways.  </p> <ul> <li>We make new rules and issue guidance and standards. </li> <li>We work to detect market-wide harm and put in place remedies through market studies. </li> <li>We authorise or register financial firms and individuals. </li> </ul> <p>We use a proportionate, risk-based approach to regulation. We prioritise the areas and firms that pose a higher risk to our objectives, taking into account the size, complexity and potential impact on different types of consumers.</p> <p>We’re also maximising the use of data and technology. This ensures our intelligence is better joined up, and we can move faster to identify and act against firms and individuals who are more likely to cause harm.</p> </div> </section> <section class="expandable-content component fca-about"> <div class="nav nav-stacked component component--expandable" id="expandable1326156"> <div class="expandable panel component"> <a class="expandable-title collapsed" data-toggle="collapse" href="#expandable1326151" aria-expanded="false"> <p> Examples of our work </p> </a> <div id="expandable1326151" class="collapse"> <div class="expandable-body copy-block"> <ul> <li>We drive improvements in the way firms treat <a href="/firms/treating-vulnerable-consumers-fairly/ensuring-fair-treatment" data-entity-type="node" data-entity-uuid="0fb39fc2-f632-4add-903e-418e7c846604" data-entity-substitution="canonical" title="Ensuring the fair treatment of customers in vulnerable circumstances">consumers in vulnerable circumstances</a> who are especially susceptible to harm.</li> <li>We made sure the <a href="/firms/senior-managers-certification-regime" data-entity-type="node" data-entity-uuid="e9169b52-832b-4621-a44f-0255fe820711" data-entity-substitution="canonical" title="Senior Managers and Certification Regime ">Senior Managers and Certification Regime</a> (SM&CR) requirements apply differently and in proportion to the size of the firm. The SM&CR is a system that enables firms and regulators to hold staff to account and aims to improve conduct at all levels. We impose extra requirements on some larger firms that may have a greater impact on consumers and markets. Firms must comply with these requirements to meet our standards under the SM&CR. </li> <li>We develop standards for financial resilience in new sectors such as <a href="/publications/policy-statements/ps23-6-financial-promotion-rules-cryptoassets" data-entity-type="node" data-entity-uuid="20c1e602-551b-4623-af3a-f9186622f56a" data-entity-substitution="canonical" title="PS23/6: Financial promotion rules for cryptoassets ">cryptoassets</a>, which are different from traditional deposit-taking, such as banking.</li> </ul> </div> </div> </div> </div> </section> <section class="copy-block fca-about"> <div class="container"> <h3>Authorisation and registration</h3> <p>Firms and individuals must be <a href="/firms/authorisation" data-entity-type="node" data-entity-uuid="8f205976-d8b7-473f-be68-cdcf6b867f58" data-entity-substitution="canonical" title="Authorisation">authorised or registered</a> by us to carry out certain activities.</p> <p>Before we grant authorisation, firms must demonstrate that they meet a range of requirements. We then <a href="/about/how-we-regulate/supervision" data-entity-type="node" data-entity-uuid="5b703c83-6bae-461d-82c8-62313fcdfac9" data-entity-substitution="canonical" title="Supervision">supervise</a> these firms to make sure they continue to meet our standards and rules after they’re authorised.</p> <p>Our <a href="/publications/corporate-documents/our-approach-to-supervision" title="Our approach to supervision" data-entity-type="node" data-entity-uuid="94ef6f06-8408-49e6-8a90-b1673be5522e" data-entity-substitution="canonical">approach to supervision</a> explains the approach we take in supervising different types of regulated activities. For example, harm manifests itself in different ways across retail and wholesale markets and we shape our priorities accordingly.</p> <p>If firms and individuals fail to meet our standards, we have a range of <a href="/about/how-we-regulate/enforcement" data-entity-type="node" data-entity-uuid="ecd7f7b2-e460-40ad-86b3-30a43d878312" data-entity-substitution="canonical" title="Enforcement">enforcement powers</a> we can use, including bringing criminal prosecutions to tackle financial crime.</p> </div> </section> <section id="section-how-we-measure-our-performance-" class="copy-block fca-about"> <div class="container"> <h2>How we measure our performance </h2> <p>Every year, we outline the actions we’ll take to achieve our objectives in our <a href="/publications/business-plans/2024-25" title="Business Plan 2024/25" data-entity-type="node" data-entity-uuid="9ffa9a2e-263e-402a-b347-3614a0163bb3" data-entity-substitution="canonical">Business Plan</a> and we describe the progress we’ve made in our <a href="/publications/annual-reports/annual-report-2023-2024" data-entity-type="node" data-entity-uuid="6989beb2-2362-44d5-9922-0172f5c2ce64" data-entity-substitution="canonical" title="Our Annual Report and Accounts 2023/24">Annual Report</a>.</p> <p>We also publish a list of multi-year <a href="/data/fca-outcomes-metrics" data-entity-type="node" data-entity-uuid="93edc07d-e2ab-40c0-80f1-9ebd5b71681f" data-entity-substitution="canonical" title="FCA outcomes and metrics">outcomes and metrics</a> that we use to measure progress and against which we hold ourselves accountable.</p> <p>We measure our performance using <a href="/data/fca-enforcement-data-2023-24" data-entity-type="node" data-entity-uuid="9506e891-5808-43b7-8d1f-ce51d8c653a1" data-entity-substitution="canonical" title="FCA Enforcement data 2023/24">operating service metrics</a> (formerly known as service standards). We publish these as part of our commitment to being a <a href="/about/how-we-operate/transparency" data-entity-type="node" data-entity-uuid="a8841208-670e-4eb4-89a9-3eff0236f2e4" data-entity-substitution="canonical" title="Transparency">transparent organisation</a>.</p> <p>We also publish quarterly <a href="/data/fca-authorisations-operating-service-metrics" data-entity-type="node" data-entity-uuid="615421bb-b332-4194-8985-4979a37b5ba4" data-entity-substitution="canonical" title="FCA Authorisations operating service metrics">authorisation operating service metrics</a> to be transparent about our performance.</p> </div> </section> <div class="node_view"></div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-a6def644c0d3517ab6f1d8c75bba1015d7b0e14e57427551dc3f4458b8e63a3c"> <div class="view-content"> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-12-09T10:20:11+00:00">09/12/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Editorial amendment</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> update to link text for the perimeter report</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-09-05T13:13:37+01:00">05/09/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> update to firm numbers following our Annual Report 2023/24</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span 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class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> on how we advance both our primary and secondary objectives.</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-11-24T16:55:04+00:00">24/11/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> How we operate update</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-10-13T10:20:03+01:00">13/10/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> to information about 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