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data-module-ref="global/title-module" data-options='{"isSticky":false,"stickyLevel":1}' data-init="titleModuleJS" data-module-parameters='{"skin":"red","isSticky":false,"secondarySticky":"","flagscape":true,"textColor":"white","titleHeadingTag":"h1","titleHeadingRole":"","pageTitleId":"h1","stickyLevel":1,"isVisuallyHidden":false}' class="title-module-class-v-11-1-3 title-module spa-module-init"><div class="spa-page-title spa-page-title--has-flagscape spa-page-title--red spa-page-title--white-text"><div class="spa-title-bg-lookup spa-hidden" data-spa-skin="red"><span data-spa-bg-path="https://www1.bac-assets.com/customer-service/contact-us/spa-assets/images/assets-images-global-title-flagscape_red-CSX345e7fd7.svg" class="flagscapeRedImage"></span> <span data-spa-bg-path="https://www1.bac-assets.com/customer-service/contact-us/spa-assets/images/assets-images-global-title-flagscape_crimson-CSX37719e01.svg" class="flagscapeCrimsonImage"></span> <span 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id="selectorModule" data-component="module" data-module="selector-module" data-module-container="3.1.4" data-version="4.0.0" data-sparta-load="primary" data-module-ref="contact-us/selector-module" data-options="{}" data-init="SelectorModuleJS" data-module-parameters='{"defaultValue":"customer-service/contact-us/auto-loans","modal":false}' class="selector-module-class-v-4-0-0 selector-module spa-module-init"><div class="selector-module-container"><div id="select-label" class="aria-hidden">Contact us about</div><div class="select-dropdown"><div class="spa-input spa-input-box spa-dropdown spa-input--sparta2"><label class="spa-input-label" for="contactUsSelector"><span class="ada-hidden">Select a topic for contact information</span></label><select id="contactUsSelector" name="contactUsSelector" noemptyoption="true" class="spa-input-select" value="" data-val="" aria-describedby="contactUsSelector_errorMessage "><option value="customer-service/contact-us/">Menu</option><option value="customer-service/contact-us/about-bank-of-america">About Bank of America</option><option value="signature-services/account-ownership-changes/">Account changes</option><option value="customer-service/contact-us/atms">ATMs</option><option value="customer-service/contact-us/auto-loans">Auto loans</option><option value="customer-service/contact-us/bank-of-america-login-issues">Bank of America Login Issues</option><option value="customer-service/contact-us/cds-iras">CDs & IRAs</option><option value="customer-service/contact-us/checking-savings">Checking & savings</option><option value="https://www.bofaml.com/content/boaml/en_us/contactus.html">Corporate & institutional banking</option><option value="customer-service/contact-us/credit-card">Credit cards</option><option value="signature-services/elder-financial-services/">Elder financial care</option><option value="signature-services/estate-services/">Estate services</option><option value="customer-service/contact-us/international">International travel</option><option value="https://www.ml.com/contact-us.html">Investment & wealth management</option><option value="signature-services/medallion-signature-guarantee/">Medallion signature guarantee</option><option value="smallbusiness/business-financing/practice-solutions/">Medical & professional practice loans</option><option value="military-banking/overview/">Military banking</option><option value="customer-service/contact-us/mobile-banking">Mobile Banking</option><option value="customer-service/contact-us/mortgage-home-equity">Mortgage & home equity</option><option value="signature-services/notary/">Notary services</option><option value="customer-service/contact-us/online-banking">Online Banking & Bill Pay</option><option value="signature-services/power-of-attorney/">Power of attorney</option><option value="customer-service/contact-us/privacy-security">Privacy & security</option><option value="customer-service/contact-us/small-business-banking">Small business banking</option><option value="customer-service/contact-us/student-banking">Student banking</option></select><p class="spa-input-hint" id="contactUsSelector-hint-text"></p><div class="spa-input-error-message spa-icon--error" id="contactUsSelector_errorMessage" aria-hidden="true"></div></div></div><div class="select-button"><button class="spa-btn spa-btn--primary spa-btn--medium" id="selectGoButton" type="button">Go<span class="spa-ada-text ada-hidden"> to selected page</span></button></div></div></div><div id="contactDetailsModule" data-component="module" data-module="contact-details-module" data-module-container="3.1.4" data-version="4.0.0" data-sparta-load="primary" data-module-ref="contact-us/contact-details-module" data-module-parameters="{}" class="contact-details-module-class-v-4-0-0 contact-details-module"><section><h2 class="category-header">Call us</h2><div class="row show-for-small-only pad-top"><div class="small-12 medium-4 column first"><div class="sub-category-wrapper"><h3 class="sub-heading">New customers</h3><div class="content-block-wrapper"><div class="line-item">844.892.6002</div></div></div></div><div class="small-12 medium-4 column end"><div class="sub-category-wrapper"><h3 class="sub-heading">Existing customers</h3><div class="content-block-wrapper"><div class="line-item">800.215.6195</div><div class="line-item">Mon–Fri 8 a.m.-8 p.m. ET</div></div><div class="content-block-wrapper"><div class="line-item">We accept calls made through relay services (dial 711).</div></div><div class="content-block-wrapper"><div class="line-item">Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.</div></div></div></div></div><div class="show-for-medium-up"><div class="row" data-equalizer><div class="small-12 medium-4 column pad-top first"><div class="sub-category-wrapper"><h3 class="sub-heading">New customers</h3><div class="content-block-wrapper"><div class="line-item">844.892.6002</div></div></div></div><div class="small-12 medium-4 column pad-top end"><div class="sub-category-wrapper"><h3 class="sub-heading">Existing customers</h3><div class="content-block-wrapper"><div class="line-item">800.215.6195</div><div class="line-item">Mon–Fri 8 a.m.-8 p.m. ET</div></div><div class="content-block-wrapper"><div class="line-item">We accept calls made through relay services (dial 711).</div></div><div class="content-block-wrapper"><div class="line-item">Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.</div></div></div></div></div></div></section></div><div id="faqModule" data-component="module" data-module="faq-module" data-module-container="3.1.4" data-version="4.0.0" data-sparta-load="primary" data-module-ref="contact-us/faq-module" data-options='{"var4":"{data1.sprite}","var3":3}' data-init="faqModule" data-module-parameters='{"color":"blue"}' class="faq-module-class-v-4-0-0 faq-module spa-module-init"><div class="row"><div class="column"><h2></h2></div></div><div class="row small-collapse"><div class="column"><h2>FAQs</h2><section class="squeezebox-wrapper" id="autoLoansFaq" data-one-at-a-time="" data-squeezebox-type="squeezebox" aria-label="nested example"><a href="#" class="spa-hidden spa-squeezebox-link" aria-hidden="true" data-breakout>Expand all panels</a><div class="squeezebox-panels"><div class="squeezebox-panel" id="autoLoansFaqPanel0" data-slug="autoLoansFaqPanel0"><button name="Most_popular_FAQs" class="panel-header spa-oline gray spa-btn spa-btn--link" data-panel="autoLoansFaqPanel0" type="button" aria-controls="autoLoansFaqPanel0"><span class="spa-squeezebox-arrow spa-icon"></span>Most popular FAQs <span class="ada-hidden"></span></button><div class="panel-content gray" hidden><div class="content"><div class="row"><div class="column"><section class="squeezebox-wrapper innerPanels" id="autoLoansFaqChild0" data-one-at-a-time=""><a href="#" class="spa-hidden break-out spa-squeezebox-link" aria-hidden="true" data-breakout-link="autoLoansFaqChild0">Expand all panels</a><div class="squeezebox-panels"><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel0" data-slug="autoLoansFaqChild0Panel0"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel0" data-bactmln="account_activity_thats_not_mine" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>How do I apply for an auto loan? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>You can <a id="applyForAutoLoanOnline" href="http://www.bankofamerica.com/vehicle_and_personal_loans/index.cfm?template=auto_loans&cm_re=eLend-Auto-_-ContactUsAuto-_-EA38LT0007_NewContactUs_ApplyNow">apply for an auto loan online</a> — it's easy, secure and takes just a few minutes.</p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel1" data-slug="autoLoansFaqChild0Panel1"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel1" data-bactmln="suspicious_email_text_or_phone_call" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>Can I refinance my existing auto loan through this process? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>Yes. Simply select <span class="bold">Refinance</span> when completing your online auto loan application. <a id="completingYourOnlineApp" href="/auto-loans/auto-loan-rates/">Review rates and apply for your auto loan online.</a></p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel2" data-slug="autoLoansFaqChild0Panel2"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel2" data-bactmln="limit_direct_marketing_and_sharing_my_information" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>I closed on my new Bank of America auto loan. What happens next? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>You will receive a welcome package in 10-15 days after the closing of your loan. The package will contain the following:</p><ul><li>Welcome to Bank of America letter</li><li>Your account number, first payment draft date and confirmation of the payment amount</li><li>Instructions on how to sign up for automatic payment</li><li>Information about Bank of America Online Banking features and benefits</li><li>Contact information for Customer Service (800.215.6195) for your new vehicle loan</li></ul></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel3" data-slug="autoLoansFaqChild0Panel3"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel3" data-bactmln="what_information_is_covered_by_your_privacy_notices_and_why_do_you_collect_information_about_me" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>Do I have to pay my auto loan by mail every month or are there other ways to pay? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>We offer multiple ways to pay your auto loan so you can select the method that works best for you.</p><p><span class="bold">Automatic payments</span> can be set up to pay your auto loan from your Bank of America checking account or an account with a different financial institution. <a id="learnMoreAutoPay" href="https://bettermoneyhabits.bankofamerica.com/en/personal-banking/save-with-automatic-payments">Learn more about automatic payments</a></p><p><span class="bold">Online Banking transfers</span> allow you to pay your auto loan with funds from your Bank of America checking account. Transfers can be set up as a one-time payment or scheduled as recurring payments. You can also make principal-reduction payments using transfers. <a id="transferFAQ" href="/online-banking/electronic-funds-transfer-faqs/">View FAQs about transfers</a></p><p><span class="bold">Payments from your checking account</span> can be made using Online Banking: Simply select <span class="bold">Pay Now</span> on the <span class="bold">Loan Summary</span> tab and use your checking account with Bank of America or another financial institution to make a payment. You can make one-time payments or schedule recurring payments. (If your auto loan does not automatically appear as a <span class="bold">Pay To</span> option, call or email us and we'll make this option available to you.)</p><p><span class="bold">Phone payments</span> can be made using our automated voice response system by calling 800.215.6195. Agent-assisted loan payments are also available at this number for a fee.</p><p>If you don't have a Bank of America deposit account, you may be able to use the bill pay functionality of your financial institution to pay your auto loan.</p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel4" data-slug="autoLoansFaqChild0Panel4"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel4" data-bactmln="what_information_is_covered_by_your_privacy_notices_and_why_do_you_collect_information_about_me" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>Can I receive email alerts telling me when my auto loan payment is due? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>Yes. You can request electronic bills, called eBills, and receive email notifications to <a id="signinOLB" href="/online-banking/sign-in/">log in to Online Banking</a> to view your statement and payment amount. You have the option to pay your bill at the time the eBill is sent or on your scheduled due date. <a id="ebillFAQ" href="/online-banking/ebills-faqs/#what_are_ebills">View FAQs about eBills</a></p><p><strong>Want us to walk you through it?</strong><br><a id="howToSetAlertInMobileApp" href="https://promo.bankofamerica.com/digital_banking_demo/?cm_mmc=OLB-MobileBanking-_-vanity-_-OM01VN001F_digitaldemos-_-FC#!/mobilealerts" class="pointer" target="_blank">Show me how to set an alert in the mobile app</a></p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel5" data-slug="autoLoansFaqChild0Panel5"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel5" data-bactmln="what_information_is_covered_by_your_privacy_notices_and_why_do_you_collect_information_about_me" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>How can I get information about my existing auto loan? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>You can easily view information about your loan (such as original loan amount, interest rate, payoff amount and much more) when you <a id="signingInOLB" href="/online-banking/sign-in/">log in to Online Banking</a> and select the link for your account on the <span class="bold">Accounts Overview</span> page. You can also call us at the toll-free number that appears on your statement.</p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel6" data-slug="autoLoansFaqChild0Panel6"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel6" data-bactmln="what_information_is_covered_by_your_privacy_notices_and_why_do_you_collect_information_about_me" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>How can I sign up to make automatic payments on my auto loan? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>Signing up to make automatic payments is easy: Simply <a id="signinOLB2" href="/online-banking/sign-in/">log in to Online Banking</a> and select the <span class="bold">Automatic/Recurring payments</span> link from the <span class="bold">Bill Pay</span> navigation menu and follow the instructions.</p><p>You can also use the paper signup form included with your welcome package. Include a voided check and mail or fax it to the location indicated on the form.</p><p>After signing up for automatic payments, you'll receive a letter in the mail within 3-4 weeks confirming the start date for payments to be drafted. Until you receive the confirmation letter, you should continue to make your payment to avoid any late charges.</p></div></div></div></div></div><div class="squeezebox-panel spa-inner-panel" id="autoLoansFaqChild0Panel7" data-slug="autoLoansFaqChild0Panel7"><button class="panel-header spa-oline spa-btn spa-btn--link" data-panel="autoLoansFaqChild0Panel7" data-bactmln="what_information_is_covered_by_your_privacy_notices_and_why_do_you_collect_information_about_me" type="button" data-breakout><span class="spa-squeezebox-arrow spa-icon" data-breakout></span>How can I pay off my auto loan? <span class="ada-hidden"></span></button><div class="panel-content panel-content--nested"><div class="content"><div class="row collapse"><div class="column"><p>First, you need to know exactly how much you need to pay in order to pay off your auto loan. To get your auto loan payoff amount, simply <a id="signinOLB2" href="/online-banking/sign-in/">log in to Online Banking</a> and select the link for your account on the <span class="bold">Accounts Overview</span> page (you can also call us at the toll-free number that appears on your statement). Once you know your payoff amount, there are 3 ways to make your payment:</p><p><span class="bold">Transfer funds</span> from a Bank of America deposit account. <a id="transferFAQ" href="/online-banking/electronic-funds-transfer-faqs/">View FAQs about transfers</a></p><p><span class="bold">Use Bill Pay</span> to schedule a payment from your account at Bank of America or another financial institution. <a id="billPayFAQ" href="/online-banking/ebills-faqs/#how_do_i_start_using_online_bill_pay">View FAQs about Bill Pay</a></p><p><span class="bold">Use the bill pay functionality of your financial institution</span> in the event you don't have a Bank of America deposit account.</p></div></div></div></div></div></div></section></div></div></div></div></div></div></section></div></div><div class="other-links-wrapper"><div class="link"><a id="visitAllPrivacyAndSecurityFaqs" href="/auto-loans/auto-loan-faq/">View all auto loan FAQs »</a></div></div></div></div></div></section><section class="small-centered full-width-row"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="waysToConnectModule" data-component="module" data-module="ways-to-connect-module" data-module-container="3.1.4" data-version="4.0.0" data-sparta-load="primary" data-module-ref="contact-us/ways-to-connect-module" data-module-parameters="{}" class="ways-to-connect-module-class-v-4-0-0 ways-to-connect-module"><section class="module-container"><div class="panel"><div class="icon-wrapper"><img src="https://www1.bac-assets.com/customer-service/contact-us/spa-assets/images/assets-images-site-contact-us-bofa_icon_location2_186rgb-CSX80c17050.svg" alt="" class=""></div><div class="copy-wrapper"><h2>Find ATMs & financial centers</h2><p>Use our <a id="financialCenterLocatorLink" href="https://locators.bankofamerica.com/">financial center locator</a> to find a convenient location or ATM near you.</p></div></div><div class="panel"><div class="icon-wrapper"><img 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