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span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Produkt</a> <ul class="sub-menu"> <li id="menu-item-970808" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970808"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-help-desk"></use></svg><a href="https://www.liveagent.de/helpdesk-software/" title="Verbessern Sie Ihren Kundenservice mit LiveAgent – einfache Ticketverwaltung, Multikanal-Support & 30 Tage gratis testen. Keine Kreditkarte!" hreflang="de-DE" onover-preload="1">Helpdesk<div class="menu-item-description">Kundenserviceplattform für alle Kanäle</div></a></li> <li id="menu-item-915897" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915897"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-ticketing"></use></svg><a href="https://www.liveagent.de/ticketingsoftware/" title="Vergleichen Sie die Top 20 Ticketing-Softwarelösungen 2024. Testen Sie LiveAgent kostenlos: 24/7 Support, keine Kreditkarte, jederzeit kündbar!" hreflang="de-DE" onover-preload="1">Ticketing<div class="menu-item-description">Fortgeschrittenes Ticketingsystem</div></a></li> <li id="menu-item-166369" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166369"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-live-chat"></use></svg><a href="https://www.liveagent.de/live-chat-software/" title='Steigern Sie das Kundenengagement mit LiveAgent! Schneller Live-Chat, 24/7 Support, keine Kreditkarte nötig. Jetzt 30 Tage kostenlos testen!"' hreflang="de-DE" onover-preload="1">Live-Chat<div class="menu-item-description">Schnellster Live-Chat auf dem Markt</div></a></li> </ul> </li> <li id="menu-item-166413" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166413"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-970809" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970809"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#thumbsup"></use></svg><a href="https://www.liveagent.de/social-media-kundenservice-3/" title="Effizienter Kundenservice über soziale Medien mit LiveAgent: Verwandeln Sie alle Benachrichtigungen in Tickets und verwalten Sie Anfragen von Facebook, Instagram, Twitter und mehr an einem Ort. Profitieren Sie von 24/7 Support, ohne Einrichtungsgebühren oder Kreditkarte. Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihre Social-Media-Interaktionen jetzt!" hreflang="de-DE" onover-preload="1">Soziale Medien<div class="menu-item-description">Antworten Sie Ihren Followern direkt von LiveAgent aus</div></a></li> <li id="menu-item-695204" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695204"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#phone"></use></svg><a href="https://www.liveagent.de/call-center-software/" title="Entdecken Sie LiveAgent, die beste Callcenter-Software 2024 – kristallklarer Sound, Omnichannel-Support, 24/7 Service & kostenlose Testversion!" hreflang="de-DE" onover-preload="1">Callcenter<div class="menu-item-description">Eingebaute Callcenter-Software</div></a></li> <li id="menu-item-874593" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874593"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Wissensdatenbank<div class="menu-item-description">Bieten Sie Selbstbedienungs-Optionen an</div></a></li> </ul> </li> <li id="menu-item-166404" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166404"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Anwendungsfälle</a> <ul class="sub-menu"> <li id="menu-item-166362" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166362"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-business-solutions"></use></svg><a href="https://www.liveagent.de/business/" title='Entdecken Sie LiveAgent – skalierbare Helpdesk-Software für blitzschnellen Kundenservice. 14 Tage kostenlos testen, keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Geschäftslösungen<div class="menu-item-description">Verschiedene Unternehmen, verschiedene Lösungen</div></a></li> <li id="menu-item-166366" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166366"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#shop"></use></svg><a href="https://www.liveagent.de/industrien/" title="Entdecken Sie LiveAgent – die Helpdesk-Lösung für jede Industrie. Optimieren Sie Ihren Kundenservice mit Omnichannel-Support. Jetzt testen!" hreflang="de-DE" onover-preload="1">Industrie Lösungen<div class="menu-item-description">Passen Sie LiveAgent an Ihre Industrie an</div></a></li> <li id="menu-item-949868" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-949868"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-use-cases"></use></svg><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Entdecken Sie inspirierende Erfolgsgeschichten globaler Unternehmen, die mit LiveAgent Kundenservice, Umsatz und Kundenzufriedenheit steigern!" hreflang="de-DE" onover-preload="1">Anwendungsfälle<div class="menu-item-description">Ein Produkt, mehrere Anwendungsfälle</div></a></li> </ul> </li> <li id="menu-item-166405" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166405"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Integrationen</a> <ul class="sub-menu"> <li id="menu-item-951154" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951154"><a href="https://www.liveagent.de/integrationen/whatsapp/" title="Integrieren Sie WhatsApp mit LiveAgent für nahtlose Kundenkommunikation. Testen Sie jetzt 30 Tage kostenlos und verbessern Sie Ihren Support!" hreflang="de-DE" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166437" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166437"><a href="/integrationen/wordpress/" title='Verbessern Sie Kundensupport mit LiveAgent! Integrieren Sie Live-Chat auf Ihrer WordPress-Website einfach & schnell. Jetzt kostenlos testen!"' hreflang="de-DE" onover-preload="1">WordPress</a></li> <li id="menu-item-166438" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166438"><a href="/integrationen/prestashop/" title="Integrieren Sie das LiveAgent Live-Chat-Widget in Ihre Prestashop-Seite. Bieten Sie schnellen Support und verwalten Sie Bestellungen effizient." hreflang="de-DE" onover-preload="1">Prestashop</a></li> <li id="menu-item-166439" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166439"><a href="/integrationen/magento/" title='Verbessern Sie Ihren Kundensupport mit der Magento 2-Integration von LiveAgent. Nahtlose Verwaltung von Kundenanfragen direkt aus Ihrem Shop!"' hreflang="de-DE" onover-preload="1">Magento</a></li> <li id="menu-item-166441" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166441"><a href="/integrationen/shopify/" title='Verbessern Sie Ihren Shopify-Shop mit LiveAgent: Nahtlose Integration für schnellen Support, Live-Chat & effektives Bestellmanagement."' hreflang="de-DE" onover-preload="1">Shopify</a></li> <li id="menu-item-166444" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166444"><a href="/integrationen/mailchimp/" title="Integrieren Sie Mailchimp nahtlos in LiveAgent, um E-Mail-Marketing und Kundenservice zu verbinden. Verwalten Sie Abos direkt im Helpdesk!" hreflang="de-DE" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166445" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166445"><a href="/integrationen/pipedrive/" title="Nahtlose Verwaltung von Leads & Deals mit der PipeDrive-LiveAgent-Integration. Optimieren Sie Workflows & steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166446" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166446"><a href="/integrationen/slack/" title="Optimieren Sie Kundenservice und Teamarbeit: Die Slack-Integration für LiveAgent ermöglicht Echtzeit-Chats, Ticket-Benachrichtigungen und mehr!" hreflang="de-DE" onover-preload="1">Slack</a></li> <li id="menu-item-166406" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-166406"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Mehr Integrationen</a></li> </ul> </li> </ul> </li> <li id="menu-item-166391" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-166391"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Ressourcen</a> <ul class="sub-menu"> <li id="menu-item-166407" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166407"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Lernen</a> <ul class="sub-menu"> <li id="menu-item-166421" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166421"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#graduation"></use></svg><a href="/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. Verbessern Sie jetzt Ihren Service!" hreflang="de-DE" onover-preload="1">Akademie<div class="menu-item-description">Werden Sie zu einem Kundenservice-Experten</div></a></li> <li id="menu-item-166422" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-166422"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-templates"></use></svg><a href="/email-vorlagen/" title="Kostenlose E-Mail-Vorlagen für Kundenservice, Marketing & mehr. Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1">Vorlagen<div class="menu-item-description">Anpassbare Vorlagen für jeden Anlass</div></a></li> <li id="menu-item-166410" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-166410"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-checklists"></use></svg><a href="/checklists/" title="Entdecken Sie umfassende Checklisten für Marketing, Kundenservice, HR & mehr. Optimieren Sie Arbeitsabläufe und steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Checklisten<div class="menu-item-description">Wie Sie alle Vorgänge am besten verwalten</div></a></li> </ul> </li> <li id="menu-item-166414" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-166414"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166423" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166423"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#pencil"></use></svg><a href="/blog/" title="Entdecken Sie spannende Tipps und News zu Helpdesk-Software, Kundenservice und Produktivität auf dem LiveAgent Blog. Besuchen Sie uns jetzt!" hreflang="de-DE" onover-preload="1">Blog<div class="menu-item-description">Neuigkeiten über den Kundenservice & LiveAgent</div></a></li> <li id="menu-item-166424" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-166424"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-glossary"></use></svg><a href="/glossar/" aria-current="page" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Glossar<div class="menu-item-description">(Lernen Sie die Kundenservice-Terminologie kennen</div></a></li> <li id="menu-item-166412" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-166412"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Supportportal<div class="menu-item-description">How-to-Artikel und Anleitungen</div></a></li> </ul> </li> <li id="menu-item-166415" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166415"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166380" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166380"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-typing-test"></use></svg><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippgeschwindigkeit mit unserem kostenlosen Tipptest! Verbessern Sie Produktivität, Kundenzufriedenheit und lösen Sie Tickets schneller." hreflang="de-DE" onover-preload="1">Tipptest<div class="menu-item-description">Verbessern Sie Ihre Tippgeschwindigkeit</div></a></li> <li id="menu-item-166411" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-166411"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-reviews"></use></svg><a href="/reviews/" title="Vergleichen Sie Softwarebewertungen und finden Sie die beste Lösung für Ihr Unternehmen. Umfassende Tests, Preisanalyse & Integration mit LiveAgent!" hreflang="de-DE" onover-preload="1">Bewertungen<div class="menu-item-description">Schauen Sie sich die Testberichte zu Softwarefunktionen an</div></a></li> </ul> </li> <li id="menu-item-166409" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166409"><a href="#" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE">Unternehmen</a> <ul class="sub-menu"> <li id="menu-item-339759" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339759"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#heart"></use></svg><a href="https://www.liveagent.de/ueber-uns/ueber-liveagent/" title="Erfahren Sie mehr über LiveAgent, die originale Helpdesk-Software mit innovativen Tools, die über 40.000 Unternehmen weltweit unterstützt!" hreflang="de-DE" onover-preload="1">Über uns<div class="menu-item-description">Lernen Sie das Team hinter dem Produkt kennen</div></a></li> <li id="menu-item-166352" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166352"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#trophy"></use></svg><a href="https://www.liveagent.de/auszeichnungen/" title="Entdecken Sie die preisgekrönte Helpdesk-Software LiveAgent! Branchenführend mit Top-Auszeichnungen und 14 Tage kostenlos testen!" hreflang="de-DE" onover-preload="1">Auszeichnungen<div class="menu-item-description">Unsere Auszeichnungen & Leistungen</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166395"><a href="/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></li> <li id="menu-item-803037" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803037"><a href="/preise/" title="Effiziente Helpdesk-Lösung: LiveAgent bietet flexible Tarife ab 15 $/Monat. Teste kostenlos & finde den perfekten Plan für dein Unternehmen!" hreflang="de-DE" onover-preload="1">Preise</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testversion/" class="Button Button--outline" title="Melden Sie sich an und testen Sie LiveAgent 14 Tage kostenlos. Erleben Sie leistungsstarken Kundenservice ohne Verpflichtungen!" hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstration/" class="Button Button--full" title="Vereinbaren Sie eine Live-Demo mit LiveAgent und entdecken Sie, wie unsere Helpdesk-Software Ihr Kundensupport-Erlebnis verbessert!" hreflang="de-DE" onover-preload="1"> <span>Demo</span> </a> <a href="/testversion/" class="Button Button--outline" title="Melden Sie sich an und testen Sie LiveAgent 14 Tage kostenlos. Erleben Sie leistungsstarken Kundenservice ohne Verpflichtungen!" hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-de" lang="de"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asien</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Naher Osten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Открийте пълен речник на термини за help desk софтуер и клиентско обслужване. Лесно разберете нови понятия!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/" title="Udforsk vores omfattende ordforklaringsliste for helpdesk-software og kundeservice på LiveAgent. Perfekt for nybegyndere, der vil forstå terminologien og forbedre deres kundeservicekundskaber. Besøg siden for at få styr på alle de vigtige termer!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </span> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/" title="Avastage täielik klienditeeninduse terminoloogia sõnastik, mis aitab alustada klienditoe tarkvara ja teeninduse maailmas!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/" title="Découvrez un glossaire complet du logiciel d'assistance et service client pour comprendre facilement tous les termes essentiels. 🌟"" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/" title='Ανακαλύψτε το γλωσσάρι εξυπηρέτησης πελατών & help desk! Όλοι οι όροι που χρειάζεστε για να ξεκινήσετε. Μάθετε περισσότερα εδώ!"' hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title='Sveobuhvatan rječnik korisničke podrške: naučite sve pojmove help desk softvera na jednom mjestu. Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/" title='Scopri il glossario completo del software help desk! Tutti i termini essenziali del servizio clienti spiegati in modo semplice. 🔍"' hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/" title="Izpētiet LiveAgent klientu atbalsta glosāriju – vienkārši saprotama terminoloģija un jēdzieni palīdzības dienesta programmatūrā!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/" title="Atraskite pagalbos tarnybos terminų žodyną! Supraskite klientų aptarnavimo sąvokas lengvai ir greitai. Apsilankykite dabar!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/" title='Fedezze fel az ügyfélszolgálati szoftverek szakszókincsét! Hasznos kifejezések kezdőknek és haladóknak egyaránt. Kattintson ide!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/" title="Få en komplett ordbok over kundeserviceterminer for hjelpepult-programvare. Perfekt for nybegynnere og eksperter!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/" title="Poznaj słownik terminologii obsługi klienta i pomocy technicznej! Zrozum kluczowe pojęcia i usprawnij swoją pracę. Sprawdź teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asien</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/" title='Alamin ang mga terminolohiya sa customer service at help desk gamit ang komprehensibong glossary ng LiveAgent. Tuklasin ito ngayon!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Khám phá bảng thuật ngữ dịch vụ khách hàng & phần mềm Helpdesk tại LiveAgent. Tìm hiểu nhanh các khái niệm quan trọng và tối ưu hỗ trợ!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Naher Osten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/" title="اكتشف معجمًا شاملًا لمصطلحات خدمة العملاء وبرامج مكتب المساعدة لرفع مستوى دعم العملاء لديك! تعرف على المزيد الآن." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/" title="Discover LiveAgent's comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/" title='Descubra o glossário completo de termos de help desk e atendimento ao cliente! Simplifique sua experiência com definições claras e úteis."' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <link rel="stylesheet" id="pages/Archive" type="text/css" media="all" href="https://www.liveagent.de/app/themes/liveagent/assets/dist/pages/Archive.min.css?ver=1.25.84"> <div id="archive" class="Archive Archive" itemscope itemtype="https://schema.org/DefinedTermSet"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/abwanderung/" title="Abwanderung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Abwanderung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentenantwortvorlage/" title="Agentenantwortvorlage" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentenantwortvorlage</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentenauslastung/" title="Agentenauslastung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentenauslastung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentengruppe/" title="Agentengruppe" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentengruppe</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentenpanel/" title="Agentenpanel" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentenpanel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentenrolle/" title="Agentenrolle" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentenrolle</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentenschnittstelle/" title="Agentenschnittstelle" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentenschnittstelle</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/agentensignatur/" title="Agentensignatur" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Agentensignatur</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ajax/" title="AJAX" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">AJAX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/angezeigte-seiten-pro-sitzung/" title="Angezeigte Seiten pro Sitzung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Angezeigte Seiten pro Sitzung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufaufloesung/" title="Anrufauflösung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufauflösung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufbearbeitungszeit/" title="Anrufbearbeitungszeit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufbearbeitungszeit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufdisposition/" title="Anrufdisposition" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufdisposition</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anruferverfolgungssoftware/" title="Anruferverfolgungssoftware" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anruferverfolgungssoftware</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufmarkierung/" title="Anrufmarkierung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufmarkierung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufmaskierung/" title="Anrufmaskierung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufmaskierung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufmonitoring-software/" title="Anrufmonitoring-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufmonitoring-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anruftag/" title="Anruftag" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anruftag</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufvolumen/" title="Anrufvolumen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufvolumen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anrufzeit/" title="Anrufzeit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anrufzeit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/antragsteller/" title="Antragsteller" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Antragsteller</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/antwort/" title="Antwort" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Antwort</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/anwendungsprogrammierschnittstelle/" title="Anwendungsprogrammierschnittstelle" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Anwendungsprogrammierschnittstelle</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/archivierung/" title="Archivierung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Archivierung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/auditprotokoll/" title="Auditprotokoll" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Auditprotokoll</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ausstehendes-ticket/" title="Ausstehendes Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ausstehendes Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/automatisierte-anrufsysteme/" title="Automatisierte Anrufsysteme" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Automatisierte Anrufsysteme</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/automatisierungen/" title="Automatisierungen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Automatisierungen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/was-ist-acd-im-callcenter/" title="Was ist ACD und wie funktioniert es?" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Was ist ACD und wie funktioniert es?</span></a></li> </ul> </div> </div> <div id="b-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-b">B</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/basisagent/" title="Basisagent" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Basisagent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/begleitete-weiterleitung/" title="Begleitete Weiterleitung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Begleitete Weiterleitung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/begrenztes-helpcenter/" title="Begrenzter Helpcenter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Begrenzter Helpcenter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/benachrichtigungs-vorlagen/" title="Benachrichtigungs-Vorlagen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Benachrichtigungs-Vorlagen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/benutzerfehler/" title="Benutzerfehler" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Benutzerfehler</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/berichte/" title="Berichte" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Berichte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/beruehrungspunkte/" title="Berührungspunkte" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Berührungspunkte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/beschwerden/" title="Beschwerden" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Beschwerden</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/bester-kundenservice/" title="Bester Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Bester Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/bewertung-der-kundenzufriedenheit/" title="Bewertung der Kundenzufriedenheit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Bewertung der Kundenzufriedenheit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/bezahlte-soziale-medien/" title="Bezahlte soziale Medien" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Bezahlte soziale Medien</span></a></li> </ul> </div> </div> <div id="c-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-c">C</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/call-center/" title="Call Center" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Call Center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/handlungsaufforderungsbutton/" title="Call-To-Action-Button" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Call-To-Action-Button</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-zum-verkauf/" title="Callcenter zum Verkauf" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter zum Verkauf</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-app/" title="Callcenter-App" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-App</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-jobs/" title="Callcenter-Jobs" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Jobs</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-loesung/" title="Callcenter-Lösung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Lösung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-scripting/" title="Callcenter-Scripting" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Scripting</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-software/" title="Callcenter-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-supervisoren/" title="Callcenter-Supervisoren" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Supervisoren</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-telefon/" title="Callcenter-Telefon" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Callcenter-Telefon</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-button/" title="Chat Button" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat Button</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/echtzeit-chat-2/" title="Chat in Echtzeit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat in Echtzeit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-dienst/" title="Chat-Dienst" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat-Dienst</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-klient/" title="Chat-Klient" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat-Klient</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-software/" title="Chat-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-support/" title="Chat-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chat-tool/" title="Chat-Tool" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chat-Tool</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/chatting-apps/" title="Chatting-Apps" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Chatting-Apps</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/cron-job/" title="CRON-Job" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">CRON-Job</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kontactcenter-vs-callcenter/" title="Kontaktcenter vs Callcenter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kontaktcenter vs Callcenter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/konversionsrate/" title="Konversionsrate" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Konversionsrate</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/callcenter-technologie/" title="Was ist Callcenter-Technologie?" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Was ist Callcenter-Technologie?</span></a></li> </ul> </div> </div> <div id="d-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-d">D</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/dashboard/" title="Dashboard" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Dashboard</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/deeskalation/" title="Deeskalation" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Deeskalation</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/derzeitiger-benutzer/" title="Derzeitiger Benutzer" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Derzeitiger Benutzer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sla/" title="Dienstgütervereinbarung (SLA)" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Dienstgütervereinbarung (SLA)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/digitale-transformation/" title="Digitale Transformation" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Digitale Transformation</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/dsgvo/" title="DSGVO" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">DSGVO</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/dual-ton-multifrequenz/" title="Dual-Ton-Multifrequenz" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Dual-Ton-Multifrequenz</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/durchschnittliche-bearbeitungsdauer-aht/" title="Durchschnittliche Bearbeitungsdauer (AHT)" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Durchschnittliche Bearbeitungsdauer (AHT)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/dynamischer-inhalt/" title="Dynamischer Inhalt" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Dynamischer Inhalt</span></a></li> </ul> </div> </div> <div id="e-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-e">E</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/e-mail-weiterleitung/" title="E-Mail-Weiterleitung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">E-Mail-Weiterleitung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/effektiver-kundenservice/" title="Effektiver Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Effektiver Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eigene-rollen-fuer-angestellte/" title="Eigene Rollen für Angestellte" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Eigene Rollen für Angestellte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eigener-status/" title="Eigener Status" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Eigener Status</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/einheitliche-unterhaltungen/" title="Einheitliche Unterhaltungen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Einheitliche Unterhaltungen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/einmalige-anmeldung/" title="Einmalige Anmeldung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Einmalige Anmeldung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/endbenutzer/" title="Endbenutzer" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Endbenutzer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/erstkontakt-loesungsrate/" title="Erstkontakt-Lösungsrate" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Erstkontakt-Lösungsrate</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/erstkontaktlqoesung/" title="Erstkontaktlösung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Erstkontaktlösung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/erweiterungen/" title="Erweiterungen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Erweiterungen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eskalation/" title="Eskalation" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Eskalation</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eskalationsmanagement/" title="Eskalationsmanagement" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Eskalationsmanagement</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eskalationsmanager/" title="Eskalationsmanager" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Eskalationsmanager</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/externe-e-mail-domain/" title="Externe E-Mail-Domain" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Externe E-Mail-Domain</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/echo-unterdrueckung/" title="Was ist Echo-Unterdrückung?" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Was ist Echo-Unterdrückung?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/eingehender-anruf/" title="Was ist ein eingehender Anruf?" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Was ist ein eingehender Anruf?</span></a></li> </ul> </div> </div> <div id="f-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-f">F</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/faehigkeiten-im-kundenservice/" title="Fähigkeiten im Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Fähigkeiten im Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/feedbackwidget/" title="Feedbackwidget" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Feedbackwidget</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/fehlerbehebung/" title="Fehlerbehebung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Fehlerbehebung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/fertigkeitsbasierte-weiterleitung/" title="Fertigkeitsbasierte Weiterleitung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Fertigkeitsbasierte Weiterleitung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/festgelegtes-voip/" title="Festgelegtes VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Festgelegtes VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/frontlinie/" title="Frontlinie" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Frontlinie</span></a></li> </ul> </div> </div> <div id="g-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-g">G</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/geloestes-ticket/" title="Gelöstes Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Gelöstes Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/gemeinschaft/" title="Gemeinschaft" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Gemeinschaft</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/gemeinschaftsforum/" title="Gemeinschaftsforum" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Gemeinschaftsforum</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/geschaeftsregeln/" title="Geschäftsregeln" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Geschäftsregeln</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/geschaeftszeiten/" title="Geschäftszeiten" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Geschäftszeiten</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/geschlossenes-ticket/" title="Geschlossenes Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Geschlossenes Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/gespraechszeit/" title="Gesprächszeit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Gesprächszeit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/great-customer-service/" title="Great customer service" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Great customer service</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/grossartiger-kundenservice/" title="Großartiger Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Großartiger Kundenservice</span></a></li> </ul> </div> </div> <div id="h-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/handlungsaufforderung/" title="Handlungsaufforderung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Handlungsaufforderung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/happiness-report/" title="Happiness report" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Happiness report</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/help-center-analytics/" title="Help center analytics" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Help center analytics</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/helpdesk-software-vor-ort/" title="Helpdesk-Software vor Ort" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Helpdesk-Software vor Ort</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/hilfechat/" title="Hilfechat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Hilfechat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/hilfszentrum/" title="Hilfszentrum" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Hilfszentrum</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/host-mapping/" title="Host mapping" itemprop="url"><span itemprop="name">Host mapping</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/html/" title="HTML" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">HTML</span></a></li> </ul> </div> </div> <div id="i-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-i">I</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/identifizierungsdienst-fuer-gewaehlte-nummern/" title="Identifizierungsdienst für gewählte Nummern" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Identifizierungsdienst für gewählte Nummern</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/in-app-support/" title="In-App-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">In-App-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/inbound-callcenter/" title="Inbound-Callcenter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Inbound-Callcenter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/inbound-vertriebsmitarbeiter/" title="Inbound-Vertriebsmitarbeiter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Inbound-Vertriebsmitarbeiter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/instant-chat/" title="Instant-Chat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Instant-Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/integration/" title="Integration" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Integration</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ip-adresse/" title="IP-Adresse" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">IP-Adresse</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/it-helpdesk/" title="IT-Helpdesk" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">IT-Helpdesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/it-servicedesk/" title="IT-Servicedesk" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">IT-Servicedesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/itil/" title="ITIL" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">ITIL</span></a></li> </ul> </div> </div> <div id="j-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-j">J</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/javascript/" title="Javascript" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Javascript</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/jitter-buffer/" title="Jitter-Buffer" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Jitter-Buffer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/jitter-voip/" title="Jitter-VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Jitter-VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/journey-mapping/" title="Journey Mapping" itemprop="url"><span itemprop="name">Journey Mapping</span></a></li> </ul> </div> </div> <div id="k-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-k">K</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kapitalrendite/" title="Kapitalrendite" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kapitalrendite</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kbm/" title="KBM" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">KBM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kbm-dienste/" title="KBM-Dienste" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">KBM-Dienste</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kbm-software/" title="KBM-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">KBM-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kontaktcenter-als-ein-dienst/" title="Kontaktcenter als ein Dienst" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kontaktcenter als ein Dienst</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kontaktcenter-software/" title="Kontaktcenter-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kontaktcenter-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kontexthilfe/" title="Kontexthilfe" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kontexthilfe</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/konto-administrator/" title="Konto-Administrator" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Konto-Administrator</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/konversionsrate-optimierung/" title="Konversionsrate-Optimierung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Konversionsrate-Optimierung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/konvertierungskosten/" title="Konvertierungskosten" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Konvertierungskosten</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kosten-pro-anruf/" title="Kosten pro Anruf" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kosten pro Anruf</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/cost-per-contact/" title="Kosten pro Kontakt" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kosten pro Kontakt</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kostenloser-chatclient/" title="Kostenloser Chatclient" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kostenloser Chatclient</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kostenloser-onlinechat/" title="Kostenloser Onlinechat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kostenloser Onlinechat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kostenloser-webchat/" title="Kostenloser Webchat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kostenloser Webchat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kpi/" title="KPI" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">KPI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kunde/" title="Kunde" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kunde</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenbegeisterung/" title="Kundenbegeisterung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenbegeisterung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenberater/" title="Kundenberater" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenberater</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenbeziehung/" title="Kundenbeziehung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenbeziehung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenbindung-2/" title="Kundenbindung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenbindung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenbindungsmodell/" title="Kundenbindungsmodell" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenbindungsmodell</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenerfahrung/" title="Kundenerfahrung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenerfahrung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenformular/" title="Kundenformular" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenformular</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundeninformation/" title="Kundeninformation" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundeninformation</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundeninteraktionen/" title="Kundeninteraktionen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundeninteraktionen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenlisten/" title="Kundenlisten" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenlisten</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenorientierte-marketingstrategie/" title="Kundenorientierte Marketingstrategie" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenorientierte Marketingstrategie</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenpflege/" title="Kundenpflege" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenpflege</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice/" title="Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-callcenter/" title="Kundenservice-Callcenter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Callcenter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-center/" title="Kundenservice-Center" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/rueckruf/" title="Kundenservice-Rückruf" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Rückruf</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-software/" title="Kundenservice-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-tools/" title="Kundenservice-Tools" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Tools</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-training/" title="Kundenservice-Training" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Training</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-umfrage/" title="Kundenservice-Umfrage" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Umfrage</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-unternehmen/" title="Kundenservice-Unternehmen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Unternehmen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-videos/" title="Kundenservice-Videos" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Videos</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservice-zufriedenheit/" title="Kundenservice-Zufriedenheit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservice-Zufriedenheit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenservicemanager/" title="Kundenservicemanager" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenservicemanager</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundensupport/" title="Kundensupport" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundensupport</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenverbindungen/" title="Kundenverbindungen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenverbindungen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenvertreter/" title="Kundenvertreter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenvertreter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenvertretung/" title="Kundenvertretung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenvertretung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenwissen/" title="Kundenwissen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenwissen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenzufriedenheit/" title="Kundenzufriedenheit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenzufriedenheit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kundenzufriedenheitsbewertung/" title="Kundenzufriedenheitsbewertung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Kundenzufriedenheitsbewertung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/kaltakquise/" title="Was ist Kaltakquise?" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Was ist Kaltakquise?</span></a></li> </ul> </div> </div> <div id="l-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-l">L</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/lifetime-value/" title="Lifetime Value" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Lifetime Value</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/liquid-markup/" title="Liquid Markup" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Liquid Markup</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-chat/" title="Live-Chat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-chat-angestellte/" title="Live-Chat-Agent" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Chat-Agent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-chat-support/" title="Live-Chat-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Chat-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-kundenservice/" title="Live-Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-online-chat/" title="Live-Online-Chat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Online-Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-support/" title="Live-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Live-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/live-chat-video/" title="Livechat-Video" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Livechat-Video</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/loesungszeit/" title="Lösungszeit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Lösungszeit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/loyalitaet/" title="Loyalität" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Loyalität</span></a></li> </ul> </div> </div> <div id="m-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-m">M</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/macro/" title="Macro" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Macro</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/mail-schleife/" title="Mail-Schleife" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Mail-Schleife</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/markdown/" title="Markdown" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Markdown</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/marke/" title="Marke" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Marke</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/markenvertreter/" title="Markenvertreter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Markenvertreter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/massenimport/" title="Massenimport" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Massenimport</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/metriken/" title="Metriken" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Metriken</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/mobile-sdk/" title="Mobile SDK" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Mobile SDK</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/mobiles-voip/" title="Mobiles VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Mobiles VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/moment-der-wahrheit/" title="Moment der Wahrheit" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Moment der Wahrheit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/mos-voip/" title="MOS-VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">MOS-VoIP</span></a></li> </ul> </div> </div> <div id="n-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-n">N</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/net-promoter-score-nps/" title="Net promoter score (NPS)" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Net promoter score (NPS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/neu-zuweisen/" title="Neu zuweisen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Neu zuweisen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/nicht-eingeschraenkter-mitarbeiter/" title="Nicht eingeschränkter Mitarbeiter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Nicht eingeschränkter Mitarbeiter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/nicht-fixiertes-voip/" title="Nicht fixiertes VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Nicht fixiertes VoIP</span></a></li> </ul> </div> </div> <div id="o-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-o">O</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/offenes-ticket/" title="Offenes Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Offenes Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/omnichannel-kundenerfahrung/" title="Omnichannel-Kundenerfahrung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Omnichannel-Kundenerfahrung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/omnichannel-kundenservice/" title="Omnichannel-Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Omnichannel-Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/online-kundenservice/" title="Online-Kundenservice" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Online-Kundenservice</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/onlinechat/" title="Onlinechat" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Onlinechat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/onlinesupport/" title="Onlinesupport" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Onlinesupport</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/outbound-callcenter/" title="Outbound-Callcenter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Outbound-Callcenter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/outbound-verkaeufe/" title="Outbound-Verkäufe" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Outbound-Verkäufe</span></a></li> </ul> </div> </div> <div id="p-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-p">P</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/partner-adressen/" title="Partner-Adressen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Partner-Adressen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/personal/" title="Personal" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Personal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/personalisierte-e-mail-antworten/" title="Personalisierte E-Mail-Antworten" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Personalisierte E-Mail-Antworten</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/pfadfinder/" title="Pfadfinder" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Pfadfinder</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/plattform-als-service/" title="Plattform als Service (PaaS)" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Plattform als Service (PaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/platzhalter/" title="Platzhalter" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Platzhalter</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/private-notizen/" title="Private Notizen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Private Notizen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/problemticket/" title="Problemticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Problemticket</span></a></li> </ul> </div> </div> <div id="q-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-q">Q</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/qos-voip/" title="QoS VoIP" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">QoS VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/quelloffener-helpdesk/" title="Quelloffener Helpdesk" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Quelloffener Helpdesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/quelloffenes-ticketingsystem/" title="Quelloffenes-Ticketingsystem" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Quelloffenes-Ticketingsystem</span></a></li> </ul> </div> </div> <div id="r-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-r">R</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/reiner-e-mail-support/" title="Reiner E-Mail-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Reiner E-Mail-Support</span></a></li> </ul> </div> </div> <div id="s-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-s">S</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/saml/" title="SAML" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">SAML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sandbox/" title="Sandbox" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Sandbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/service-desk/" title="Servicedesk" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Servicedesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/service-management-software/" title="Servicemanagement-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Servicemanagement-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/service-software/" title="Servicesoftware" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Servicesoftware</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sip-anrufen/" title="SIP-Anrufen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">SIP-Anrufen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sla-verstoss/" title="SLA Verstoß" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">SLA Verstoß</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/smarte-regeln/" title="Smarte Regeln" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Smarte Regeln</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/software-als-service-saas/" title="Software als Service (SaaS)" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Software als Service (SaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/software-fuer-das-kundentracking/" title="Software für das Kundentracking" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Software für das Kundentracking</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/software-fuer-den-kundenkontakt/" title="Software für den Kundenkontakt" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Software für den Kundenkontakt</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/software-support/" title="Software-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Software-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/soziale-betreuung/" title="Soziale Betreuung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Soziale Betreuung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/split-ticket/" title="Split-Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Split-Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sprachbenutzeroberflaeche/" title="Sprachbenutzeroberfläche" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Sprachbenutzeroberfläche</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/sprache/" title="Sprache" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Sprache</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/spy-dialer/" title="Spy Dialer" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Spy Dialer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/subdomain/" title="Subdomain" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Subdomain</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support/" title="Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support-adresse/" title="Support Adresse" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support Adresse</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support-anfrage/" title="Support Anfrage" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support Anfrage</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support-auf-mehreren-kanaelen/" title="Support auf mehreren Kanälen" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support auf mehreren Kanälen</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support-kanal/" title="Support-Kanal" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support-Kanal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/support-ticket/" title="Support-Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Support-Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/suspendiertes-ticket/" title="Suspendiertes Ticket" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Suspendiertes Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/szenarioautomatisierung/" title="Szenarioautomatisierung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Szenarioautomatisierung</span></a></li> </ul> </div> </div> <div id="t-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-t">T</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/target/" title="Target" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Target</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/technischer-online-support/" title="Technischer Online-Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Technischer Online-Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/technischer-support/" title="Technischer Support" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Technischer Support</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/tel-link-protocol/" title="Tel Link Protokoll" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Tel Link Protokoll</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/telefon-tag/" title="Telefon-Tag" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Telefon-Tag</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/telefon-ticketing/" title="Telefon-Ticketing" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Telefon-Ticketing</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/telemarketing-software/" title="Telemarketing-Software" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Telemarketing-Software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-teilung/" title="Ticket Teilung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket Teilung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-detail/" title="Ticket-Detail" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-Detail</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-id/" title="Ticket-ID" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-ID</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-lebenszyklus/" title="Ticket-Lebenszyklus" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-Lebenszyklus</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-prioritaet/" title="Ticket-Priorität" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-Priorität</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-thread/" title="Ticket-Thread" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-Thread</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticket-umleitung/" title="Ticket-Umleitung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticket-Umleitung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketbeobachtung/" title="Ticketbeobachtung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketbeobachtung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketformular/" title="Ticketformular" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketformular</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketingsystem/" title="Ticketingsystem" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketingsystem</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketmanagement/" title="Ticketmanagement" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketmanagement</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketrueckstand/" title="Ticketrückstand" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketrückstand</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketstatus/" title="Ticketstatus" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketstatus</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketweiterleitung/" title="Ticketweiterleitung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketweiterleitung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/ticketzuteilung/" title="Ticketzuteilung" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Ticketzuteilung</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/training/" title="Training" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Training</span></a></li> </ul> </div> </div> <div id="u-de" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-u">U</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/umfang-des-agententickets/" title="Umfang des Agententickets" itemprop="url" hreflang="de-DE" onover-preload="1"><span itemprop="name">Umfang des Agententickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.de/glossar/umfrage-der-kundenzufriedenheit/" title="Umfrage 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