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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Попробуйте онлайн чат LiveAgent бесплатно прямо сейчас." hreflang="ru-RU" onover-preload="1">Онлайн чат<div class="menu-item-description">Самый быстрый онлайн чат на рынке</div></a></li> </ul> </li> <li id="menu-item-167016" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167016"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. 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Start a 30-day free trial today!" hreflang="en-US" onover-preload="1">Социальные медиа<div class="menu-item-description">Отвечайте своим подписчикам прямо из LiveAgent</div></a></li> <li id="menu-item-970877" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-970877"><svg class="icon icon-phone"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#phone"></use></svg><a href="https://www.liveagent.com/call-center-software/" title="Discover LiveAgent's top call center software for 2025! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!"" hreflang="en-US" onover-preload="1">Колл-центр<div class="menu-item-description">Встроенное программное обеспечение колл-центра</div></a></li> <li id="menu-item-970878" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970878"><svg class="icon icon-lightbulb"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">База знаний<div class="menu-item-description">Предоставить возможность самообслуживания</div></a></li> </ul> </li> <li id="menu-item-167003" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167003"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Применение</a> <ul class="sub-menu"> <li id="menu-item-167023" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-167023"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://ru.liveagent.com/biznes/" title="LiveAgent — универсальное решение для бизнеса: настройка бесплатно, 24/7 поддержка, без карты. Попробуйте 14 дней бесплатно!" hreflang="ru-RU" onover-preload="1">Решения для бизнеса<div class="menu-item-description">Разные решения для разных типов компаний</div></a></li> <li id="menu-item-167031" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-167031"><svg class="icon icon-shop"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#shop"></use></svg><a href="https://ru.liveagent.com/otrasli/" title="Единое решение клиентской поддержки для всех отраслей! LiveAgent: настройка бесплатно, поддержка 24/7, 14 дней бесплатно. Узнайте больше!" hreflang="ru-RU" onover-preload="1">Отраслевые решения<div class="menu-item-description">Адаптируйте LiveAgent к вашей отрасли</div></a></li> <li id="menu-item-970879" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-970879"><svg class="icon icon-menu-use-cases"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-use-cases"></use></svg><a href="https://ru.liveagent.com/istorii-uspeha/" title="Explore inspiring success stories of businesses using LiveAgent to boost customer satisfaction, revenue, and loyalty. Start your free trial today!" hreflang="ru-RU" onover-preload="1">Случаи использования<div class="menu-item-description">Один продукт, множество вариантов использования</div></a></li> </ul> </li> <li id="menu-item-167004" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167004"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Интеграции</a> <ul class="sub-menu"> <li id="menu-item-167117" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-167117"><a href="/integracii/wordpress/" title="Интеграция WordPress с LiveAgent: добавьте кнопку чата на сайт для моментальной поддержки клиентов. Простая настройка и улучшение сервиса!" hreflang="ru-RU" onover-preload="1">WordPress</a></li> <li id="menu-item-167118" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-167118"><a href="/integracii/prestashop/" title="Интеграция Prestashop с LiveAgent добавляет онлайн-чат, отслеживание заказов и улучшает поддержку клиентов. Попробуйте бесплатно!" hreflang="ru-RU" onover-preload="1">Prestashop</a></li> <li id="menu-item-167119" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-167119"><a href="/integracii/magento/" title="Интеграция Magento 2 с LiveAgent улучшает клиентский опыт, предлагая автоматическое получение информации о покупателях и их заказах. Magento 2, платформа электронной коммерции с открытым исходным кодом, обеспечивает надежность и гибкость. Узнайте, как легко интегрировать Magento 2 с LiveAgent и улучшить взаимодействие с клиентами. Начните бесплатный пробный период уже сегодня!" hreflang="ru-RU" onover-preload="1">Magento</a></li> <li id="menu-item-167120" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-167120"><a href="/integracii/shopify/" title="Интеграция Shopify с LiveAgent добавляет онлайн-чат в ваш магазин, улучшая поддержку клиентов и повышая их вовлеченность. Попробуйте!" hreflang="ru-RU" onover-preload="1">Shopify</a></li> <li id="menu-item-167121" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-167121"><a href="/integracii/mailchimp/" title="Mailchimp и LiveAgent: интеграция для легкого управления email-маркетингом прямо из вашей системы Help Desk. Подключите приложения через API или Zapier для управления подписками и улучшения клиентского опыта. Присоединяйтесь к 3,5 млн пользователей Mailchimp и узнайте, как интеграция может ускорить ваши маркетинговые процессы." hreflang="ru-RU" onover-preload="1">Mailchimp</a></li> <li id="menu-item-167122" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-167122"><a href="/integracii/pipedrive/" title="Отслеживайте ваши лиды и сделки, с помощью интеграции PipeDrive для LiveAgent. Эта интеграция позволяет собирать все необходимые данные в рамках единой панели управления и упрощает рабочий процесс." hreflang="ru-RU" onover-preload="1">Pipedrive</a></li> <li id="menu-item-167123" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-167123"><a href="/integracii/slack/" title="Интеграция Slack с LiveAgent обеспечивает уведомления о тикетах и общение в реальном времени. Легкая настройка для эффективной работы!" hreflang="ru-RU" onover-preload="1">Slack</a></li> <li id="menu-item-167005" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-167005"><a href="/integracii/" title="Максимизируйте возможности LiveAgent с интеграциями: VoIP, CRM, соцсети и многое другое. Улучшите поддержку и удовлетворенность клиентов!" hreflang="ru-RU" onover-preload="1">Больше интеграций</a></li> </ul> </li> </ul> </li> <li id="menu-item-166998" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-166998"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Ресурсы</a> <ul class="sub-menu"> <li id="menu-item-167006" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167006"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Обучение</a> <ul class="sub-menu"> <li id="menu-item-167007" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-167007"><svg class="icon icon-graduation"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="/akademija/" title="Академия LiveAgent: бесплатное обучение клиентскому обслуживанию, советы, лучшие практики и стратегии для повышения удовлетворенности клиентов." hreflang="ru-RU" onover-preload="1">Академия<div class="menu-item-description">Станьте экспертом в работе с клиентами</div></a></li> <li id="menu-item-167008" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-167008"><svg class="icon icon-menu-templates"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-templates"></use></svg><a href="/shablony-elektronnoj-pochty/" title='Коллекция шаблонов email для бизнеса: продажи, поддержка, маркетинг, онбординг и многое другое. Улучшите общение с клиентами с LiveAgent!"' hreflang="ru-RU" onover-preload="1">Шаблоны<div class="menu-item-description">Настраиваемые шаблоны на любой случай</div></a></li> <li id="menu-item-167019" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-167019"><svg class="icon icon-menu-checklists"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="/checklists/" title="Explore comprehensive checklists from LiveAgent to streamline your business processes, including SEO optimization and remote work management. Enhance efficiency and productivity with our detailed guides. Start a 14-day free trial and join a community of satisfied clients." hreflang="ru-RU" onover-preload="1">чеклисты<div class="menu-item-description">Как управлять вашим процессом</div></a></li> </ul> </li> <li id="menu-item-167017" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-167017"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">sub</a> <ul class="sub-menu"> <li id="menu-item-167009" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-167009"><svg class="icon icon-pencil"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="/blog/" title="Discover expert tips, reviews, and news on customer service, help desk software, and team productivity on the LiveAgent blog!" hreflang="ru-RU" onover-preload="1">Блог<div class="menu-item-description">Новости в сфере работы с клиентами и в LiveAgent</div></a></li> <li id="menu-item-167010" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-167010"><svg class="icon icon-menu-glossary"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="/glossarij/" aria-current="page" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Глоссарий<div class="menu-item-description">Познакомьтесь с терминологией работы с клиентами</div></a></li> <li id="menu-item-167021" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-167021"><svg class="icon icon-menu-support-portal"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Портал поддержки<div class="menu-item-description">Пошаговые инструкции и руководства</div></a></li> </ul> </li> <li id="menu-item-970885" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-970885"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">sub</a> <ul class="sub-menu"> <li id="menu-item-167042" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-167042"><svg class="icon icon-menu-typing-test"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://ru.liveagent.com/test-na-umenie-nabirat-tekst/" title="Проверьте ваши навыки текстового ввода с помощью бесплатного теста скорости набора текста системы LiveAgent. Всего за пару минут определите вашу скорость набора и получите возможность бесплатно тренироваться, чтобы её повысить." hreflang="ru-RU" onover-preload="1">Тест скорости набора<div class="menu-item-description">Повысьте свою скорость печати</div></a></li> <li id="menu-item-970888" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-970888"><svg class="icon icon-menu-reviews"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="https://www.liveagent.com/reviews/" title="Discover expert reviews on top customer service software! Compare features, pricing, and integrations to find the best fit for your business." hreflang="en-US" onover-preload="1">Обзоры<div class="menu-item-description">Ознакомьтесь с обзорами функций программного обеспечения</div></a></li> </ul> </li> <li id="menu-item-167014" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167014"><a href="#" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU">Компания</a> <ul class="sub-menu"> <li id="menu-item-339992" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339992"><svg class="icon icon-heart"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://ru.liveagent.com/o-kompanii/o-sisteme-liveagent/" title="LiveAgent – первая Help Desk система с тикетами и чатом. Более 40,000 компаний доверяют нам! Узнайте, как улучшить поддержку клиентов." hreflang="ru-RU" onover-preload="1">О компании<div class="menu-item-description">Люди, без которых ничего бы не получилось</div></a></li> <li id="menu-item-167030" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-167030"><svg class="icon icon-trophy"><use xlink:href="https://ru.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://ru.liveagent.com/nagrady/" title="Узнайте о наградах и сертификатах LiveAgent — лидер в Help Desk и онлайн-чате. Бесплатный тест 14 дней без карты!" hreflang="ru-RU" onover-preload="1">Награды<div class="menu-item-description">Наши награды и достижения</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-970891" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-970891"><a href="/funkcii/" title='Изучите функции LiveAgent — мощного решения для Help Desk: тикеты, чат, интеграции, автоматизация. Улучшите клиентскую поддержку!"' hreflang="ru-RU" onover-preload="1">Функции</a></li> <li id="menu-item-970895" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-970895"><a href="https://www.liveagent.com/pricing/" title="Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"" hreflang="en-US" onover-preload="1">цены</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/oznakomitelniy-period/" class="Button Button--outline" title="Зарегистрируйтесь в LiveAgent и начните 14-дневный бесплатный пробный период уже сегодня! Попробуйте все функции без ограничений." hreflang="ru-RU" onover-preload="1"> <span>бесплатная проба</span> </a> <a href="/vkhod/" class="Button Button--login" title="Войдите в свой аккаунт LiveAgent, чтобы управлять поддержкой клиентов и улучшать обслуживание. Быстрый и удобный доступ!" hreflang="ru-RU" onover-preload="1"> <span>Вход</span> <span class="tooltip">Вход</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstraciya/" class="Button Button--full" title="Запланируйте демонстрацию LiveAgent, чтобы узнать, как наш инструмент может помочь достичь бизнес-целей, улучшить клиентское обслуживание и увеличить продажи. Получите персонализированную экскурсию по функциям, интеграциям и расценкам, а также ответы на все ваши вопросы. Присоединяйтесь с коллегами и откройте для себя возможности LiveAgent без обязательств!" hreflang="ru-RU" onover-preload="1"> <span>Demo</span> </a> <a href="/oznakomitelniy-period/" class="Button Button--outline" title="Зарегистрируйтесь в LiveAgent и начните 14-дневный бесплатный пробный период уже сегодня! Попробуйте все функции без ограничений." hreflang="ru-RU" onover-preload="1"> <span>бесплатная проба</span> </a> <a href="/vkhod/" class="Button Button--login" title="Войдите в свой аккаунт LiveAgent, чтобы управлять поддержкой клиентов и улучшать обслуживание. Быстрый и удобный доступ!" hreflang="ru-RU" onover-preload="1"> <span>Вход</span> <span class="tooltip">Вход</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ru" lang="ru"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Европа</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Азия</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Ближний Восток</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Америка</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Европа</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Открийте пълен речник на термини за help desk софтуер и клиентско обслужване. Лесно разберете нови понятия!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/" title="Udforsk vores omfattende ordforklaringsliste for helpdesk-software og kundeservice på LiveAgent. Perfekt for nybegyndere, der vil forstå terminologien og forbedre deres kundeservicekundskaber. Besøg siden for at få styr på alle de vigtige termer!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/" title="Avastage täielik klienditeeninduse terminoloogia sõnastik, mis aitab alustada klienditoe tarkvara ja teeninduse maailmas!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/" title='Ανακαλύψτε το γλωσσάρι εξυπηρέτησης πελατών & help desk! Όλοι οι όροι που χρειάζεστε για να ξεκινήσετε. Μάθετε περισσότερα εδώ!"' hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title='Sveobuhvatan rječnik korisničke podrške: naučite sve pojmove help desk softvera na jednom mjestu. Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/" title="Izpētiet LiveAgent klientu atbalsta glosāriju – vienkārši saprotama terminoloģija un jēdzieni palīdzības dienesta programmatūrā!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/" title="Atraskite pagalbos tarnybos terminų žodyną! Supraskite klientų aptarnavimo sąvokas lengvai ir greitai. Apsilankykite dabar!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/" title='Fedezze fel az ügyfélszolgálati szoftverek szakszókincsét! Hasznos kifejezések kezdőknek és haladóknak egyaránt. Kattintson ide!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/" title="Få en komplett ordbok over kundeserviceterminer for hjelpepult-programvare. Perfekt for nybegynnere og eksperter!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/" title="Poznaj słownik terminologii obsługi klienta i pomocy technicznej! Zrozum kluczowe pojęcia i usprawnij swoją pracę. Sprawdź teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </span> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Азия</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Khám phá bảng thuật ngữ dịch vụ khách hàng & phần mềm Helpdesk tại LiveAgent. Tìm hiểu nhanh các khái niệm quan trọng và tối ưu hỗ trợ!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Ближний Восток</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Америка</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/" title="Discover LiveAgent's comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/" title='Descubra o glossário completo de termos de help desk e atendimento ao cliente! Simplifique sua experiência com definições claras e úteis."' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://ru.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Скопировано!"> <link rel="stylesheet" id="pages/Archive" type="text/css" media="all" href="https://ru.liveagent.com/app/themes/liveagent/assets/dist/pages/Archive.min.css?ver=1.25.67"> <div id="archive" class="Archive Archive" itemscope itemtype="https://schema.org/DefinedTermSet"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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href="https://ru.liveagent.com/glossarij/portal-help-desk/" title="Портал Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Портал Help Desk</span></a></li> </ul> </div> </div> <div id="a-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-a">A</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ajax/" title="AJAX" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">AJAX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/api/" title="API" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">API</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/avtomatizaciya/" title="Автоматизация" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Автоматизация</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/avtomatizaciya-scenariev/" title="Автоматизация сценариев" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Автоматизация сценариев</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/agenty-onlajn-chata/" title="Агенты онлайн-чата" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Агенты онлайн-чата</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/advokat-brenda/" title="Адвокат бренда" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Адвокат бренда</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/administrator-uchetnoj-zapisi/" title="Администратор учетной записи" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Администратор учетной записи</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/adres-sluzhbi-podderzhki/" title="Адрес службы поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Адрес службы поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/analitika-centra-pomoschi-klientam/" title="Аналитика центра помощи клиентам" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Аналитика центра помощи клиентам</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/arhivaciya/" title="Архивация" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Архивация</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/naznachenie-zayavki/" title="Назначение заявки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Назначение заявки</span></a></li> </ul> </div> </div> <div id="b-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-">Б</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/baza-znanij/" title="База знаний" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">База знаний</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/bazovyj-agent/" title="Базовый агент" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Базовый агент</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/bezuprechnoe-obsluzhivanie-klientov/" title="Безупречное обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Безупречное обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/belaya-tema/" title="Белая тема" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Белая тема</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/beskonechnyj-pochtovyj-cikl/" title="Бесконечный почтовый цикл" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бесконечный почтовый цикл</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/besplatniy-web-chat/" title="Бесплатный веб-чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бесплатный веб-чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/besplatniy-onlain-chat/" title="Бесплатный онлайн чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бесплатный онлайн чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/biznes-pravila/" title="Бизнес-правила" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бизнес-правила</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/brend/" title="Бренд" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бренд</span></a></li> </ul> </div> </div> <div id="v-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-b">B</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/web-widget/" title="Веб-виджет" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Веб-виджет</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/web-sistema-help-desk/" title="Веб-система Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Веб-система Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vzaimodejstvie-s-klientami/" title="Взаимодействие с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Взаимодействие с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vzaimootnoshenija-s-klientami/" title="Взаимоотношения с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Взаимоотношения с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/video-v-onlajn-chate/" title="Видео в онлайн-чате" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Видео в онлайн-чате</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/video-ob-obsluzhivanii-klientov/" title="Видео об обслуживании клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Видео об обслуживании клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vidzhet-otzyvov/" title="Виджет отзывов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Виджет отзывов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vneshniy-pochtovyy-domen/" title="Внешний почтовый домен" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Внешний почтовый домен</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vostorg-klienta/" title="Восторг клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Восторг клиента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vremya-reshenia/" title="Время решения" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Время решения</span></a></li> </ul> </div> </div> <div id="g-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Г</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/gdpr/" title="GDPR" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">GDPR</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/golos/" title="Голосовая связь" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Голосовая связь</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/gotovyy-otvet/" title="Готовый ответ" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Готовый ответ</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/gruppa-agentov/" title="Группа агентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Группа агентов</span></a></li> </ul> </div> </div> <div id="d-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Д</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/dinamicheskiy-kontent/" title="Динамический контент" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Динамический контент</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/dostup-k-tiketu/" title="Доступ к тикету" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Доступ к тикету</span></a></li> </ul> </div> </div> <div id="e-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-e">E</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ediniy-vhod/" title="Единый вход" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Единый вход</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ekspert-po-rabote-s-klientami/" title="Эксперт по работе с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Эксперт по работе с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/effektivnoe-obsluzhivanie-klientov/" title="Эффективное обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Эффективное обслуживание клиентов</span></a></li> </ul> </div> </div> <div id="zh-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Ж</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zhaloby/" title="Жалобы" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Жалобы</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zhivoj-onlajn-chat/" title="Живой онлайн-чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Живой онлайн-чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zhiznenniy-tsikl-tiketa/" title="Жизненный цикл тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Жизненный цикл тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zhurnal-audita/" title="Журнал аудита" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Журнал аудита</span></a></li> </ul> </div> </div> <div id="z-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">З</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zabota-o-klientakh/" title="Забота о клиентах" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Забота о клиентах</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zakrytaya-zayavka/" title="Закрытая заявка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Закрытая заявка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zapolnitel/" title="Заполнитель" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Заполнитель</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zapros-v-sluzhbu-podderzhki/" title="Запрос в службу поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Запрос в службу поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zashchita-interesov/" title="Защита интересов клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Защита интересов клиента</span></a></li> </ul> </div> </div> <div id="i-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">И</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ip-adres/" title="IP-адрес" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">IP-адрес</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/itil/" title="ITIL" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">ITIL</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/indeks-potrebitelskoj-loyalnosti-nps/" title="Индекс потребительской лояльности (NPS)" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Индекс потребительской лояльности (NPS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/iniciator-zaprosa/" title="Инициатор запроса" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Инициатор запроса</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/instrument-chata/" title="Инструмент чата" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Инструмент чата</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/instrumenty-dlja-obsluzhivanija-klientov/" title="Инструменты для обслуживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Инструменты для обслуживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/integraciya/" title="Интеграция" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Интеграция</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/interfejs-agenta/" title="Интерфейс агента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Интерфейс агента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/informatsiya-o-kliente/" title="Информация о клиенте" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Информация о клиенте</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/issledovanie-obsluzhivaniya-klientov/" title="Исследование обслуживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Исследование обслуживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/it-helpdesk/" title="ИТ-helpdesk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">ИТ-helpdesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-v-prilozhenii/" title="Поддержка в приложении" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка в приложении</span></a></li> </ul> </div> </div> <div id="j-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Й</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/javascript/" title="Javascript" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Javascript</span></a></li> </ul> </div> </div> <div id="k-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-k">K</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/kpi/" title="KPI" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">KPI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/kanal-podderzhki/" title="Канал поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Канал поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/klient/" title="Клиент" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Клиент</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/klientoorientirovannaja-marketingovaja-strategija/" title="Клиентоориентированная маркетинговая стратегия" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Клиентоориентированная маркетинговая стратегия</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/knopka-chata/" title="Кнопка чата" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Кнопка чата</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/web-chat-komnata/" title="Комната веб-чата" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Комната веб-чата</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/kompanii-po-obsluzhivaniyu-klientov/" title="Компании по обслуживанию клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Компании по обслуживанию клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/konechnyy-polzovatel/" title="Конечный пользователь" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Конечный пользователь</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/konkurentnoe-preimushhestvo/" title="Конкурентное преимущество" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Конкурентное преимущество</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/kontekstnaja-spravka/" title="Контекстная справка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Контекстная справка</span></a></li> </ul> </div> </div> <div id="l-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Л</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/liquid-razmetka/" title="Liquid разметка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Liquid разметка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/localnaya-systema-help-desk/" title="Локальная система Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Локальная система Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/loyalnost/" title="Лояльность" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Лояльность</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/luchshee-obsluzhivanie-klientov/" title="Лучшее обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Лучшее обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-chat/" title="Онлайн-чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-чат</span></a></li> </ul> </div> </div> <div id="m-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">М</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/markdown/" title="Markdown" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Markdown</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/makros/" title="Макрос" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Макрос</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/mapping-hostov/" title="Маппинг хостов" itemprop="url"><span itemprop="name">Маппинг хостов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/massovyj-import/" title="Массовый импорт" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Массовый импорт</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/mgnovennyj-chat/" title="Мгновенный чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Мгновенный чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/metriki/" title="Метрики" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Метрики</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/mnogokanalnaya-podderzhka/" title="Многоканальная поддержка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Многоканальная поддержка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/mobilnyj-sdk/" title="Мобильный SDK" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Мобильный SDK</span></a></li> </ul> </div> </div> <div id="n-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/html/" title="HTML" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">HTML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otslezhivanie-tiketov/" title="Наблюдатель тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Наблюдатель тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/navyki-obsluzhivaniya-klientov/" title="Навыки обслуживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Навыки обслуживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/narusheniye-sla/" title="Нарушение SLA" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Нарушение SLA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/nastraivaemye-roli-agenta/" title="Настраиваемые роли агента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Настраиваемые роли агента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/nastraivaemyy-status/" title="Настраиваемый статус" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Настраиваемый статус</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/neogranichennyj-agent/" title="Неограниченный агент" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Неограниченный агент</span></a></li> </ul> </div> </div> <div id="%d0%be-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">О</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/oblast-dejstviya-zayavki/" title="Область действия заявки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Область действия заявки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/obratniy-zvonok/" title="Обратный звонок службы клиентской поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Обратный звонок службы клиентской поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/obsluzhivanie-klientov/" title="Обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/obuchenie/" title="Обучение" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Обучение</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/objedinennie-razgovory/" title="Объединенные диалоги" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Объединенные диалоги</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ogranichenniy-tsentr-pomoschi-klientam/" title="Ограниченный центр помощи клиентам" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Ограниченный центр помощи клиентам</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/online-web-chat/" title="Онлайн веб-чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн веб-чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-obsluzhivanie-klientov/" title="Онлайн обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-podderzhka-v-chate/" title="Онлайн поддержка в чате" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн поддержка в чате</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-obsluzhivanie-klientov-2/" title="Онлайн-обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-podderzhka/" title="Онлайн-поддержка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-поддержка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-podderzhka-2/" title="Онлайн-поддержка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-поддержка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/onlajn-tekhpodderzhka/" title="Онлайн-техподдержка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-техподдержка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/online-chat/" title="Онлайн-чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Онлайн-чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otvet/" title="Ответ" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Ответ</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otkrytaya-zayavka/" title="Открытая заявка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Открытая заявка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otkrytaya-sistema-obrabotki-zayavok/" title="Открытая система обработки заявок" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Открытая система обработки заявок</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otlichnaya-sluzhba-klientskoy-podderzhki/" title="Отличная служба клиентской поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Отличная служба клиентской поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otstavanie-po-tiketam/" title="Отставание по тикетам" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Отставание по тикетам</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ottok-klientov/" title="Отток клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Отток клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otchet-ob-udovletvorennosti/" title="Отчет об удовлетворенности" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Отчет об удовлетворенности</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otchety/" title="Отчеты" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Отчеты</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otsenka-usiliy-klienta/" title="Оценка усилий клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Оценка усилий клиента</span></a></li> </ul> </div> </div> <div id="q-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">О</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/otkrytaya-sluzhba-tekhpodderzhki/" title="Открытая служба техподдержки" itemprop="url" onover-preload="1"><span itemprop="name">Открытая служба техподдержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ocenka-urovnja-udovletvorjonnosti-klientov/" title="Оценка уровня удовлетворённости клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Оценка уровня удовлетворённости клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/oshibka-polzovatelya/" title="Ошибка пользователя" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Ошибка пользователя</span></a></li> </ul> </div> </div> <div id="p-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">П</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/panel/" title="Панель" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Панель</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/panel-agenta/" title="Панель агента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Панель агента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/partnerskiye-adresa/" title="Партнерские адреса" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Партнерские адреса</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/pereadresatsiya-elektronnoy-pochty/" title="Переадресация электронной почты" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Переадресация электронной почты</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/perednaya-liniya/" title="Передняя линия" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Передняя линия</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/perenaznachenie/" title="Переназначение" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Переназначение</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/perenaznachenie-tiketa/" title="Перенаправление тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Перенаправление тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/personalizirovannie-otvety-po-email/" title="Персонализированные ответы по электронной почте" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Персонализированные ответы по электронной почте</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/po-dlya-raboty-s-tiketami/" title="ПО для работы с тикетами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">ПО для работы с тикетами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-help-desk/" title="Поддержка Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-v-prilozhenii/" title="Поддержка в приложении" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка в приложении</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-v-socialnih-setyah/" title="Поддержка в социальных сетях" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка в социальных сетях</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-v-chate/" title="Поддержка в чате" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка в чате</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-klientov/" title="Поддержка клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-klientov-cherez-chat/" title="Поддержка клиентов через чат" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка клиентов через чат</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-po/" title="Поддержка программного обеспечения" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка программного обеспечения</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-s-pomoshchyu-po-help-desk/" title="Поддержка с помощью ПО Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка с помощью ПО Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-tolko-po-elektronnoy-pochte/" title="Поддержка только по электронной почте" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка только по электронной почте</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/poddomen/" title="Поддомен" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддомен</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podpis-agenta/" title="Подпись агента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Подпись агента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podrobnosti-tiketa/" title="Подробности тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Подробности тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/pozhiznennaya-cennost-klienta/" title="Пожизненная ценность клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Пожизненная ценность клиента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/pomosch-v-chate/" title="Помощь в чате" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Помощь в чате</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ponimanie-klienta/" title="Понимание клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Понимание клиента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/predvaritelnaya-otsenka-urovnya-udovletvorennosti/" title="Предварительная оценка уровня удовлетворенности" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Предварительная оценка уровня удовлетворенности</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/preduprezhdenie-tiketov/" title="Предупреждение тикетов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Предупреждение тикетов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/prilozhenie-dlya-koll-centra/" title="Приложение для колл-центра" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Приложение для колл-центра</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/prilozhenija-dlja-obshhenija-v-chate/" title="Приложения для общения в чате" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Приложения для общения в чате</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/prioritet-tiketa/" title="Приоритет тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Приоритет тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/priostanovlenniy-tiket/" title="Приостановленный тикет" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Приостановленный тикет</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-crm/" title="Программное обеспечение CRM" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmniy-kompleks-help-desk/" title="Программное обеспечение Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlja-koll-centra/" title="Программное обеспечение для колл-центра" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение для колл-центра</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlja-obsluzhivanija-klientov/" title="Программное обеспечение для обслуживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение для обслуживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlja-otslezhivanija-klientov/" title="Программное обеспечение для отслеживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение для отслеживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlja-raboty-s-klientami/" title="Программное обеспечение для работы с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение для работы с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlya-chata/" title="Программное обеспечение для чата" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение для чата</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-kontakt-centra/" title="Программное обеспечение контакт-центра" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение контакт-центра</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/programmnoe-obespechenie-dlya-upravleniya-uslugami/" title="Программное обеспечение управления услугами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Программное обеспечение управления услугами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/prosmotrenniye-za-sessiyu-stranici/" title="Просмотренные за сессию страницы" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Просмотренные за сессию страницы</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/protokol-tel/" title="Протокол Tel" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Протокол Tel</span></a></li> </ul> </div> </div> <div id="r-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Р</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/pathfinder/" title="Pathfinder" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Pathfinder</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/razdelenie-tiketa/" title="Разделение тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Разделение тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/rasshireniya/" title="Расширения" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Расширения</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zavershenniy-tiket/" title="Решенный тикет" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Решенный тикет</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/rol-agenta/" title="Роль агента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Роль агента</span></a></li> </ul> </div> </div> <div id="s-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-c">C</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/crm/" title="CRM" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/cron-job/" title="CRON Job" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">CRON Job</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/saml/" title="SAML" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">SAML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sandbox/" title="Sandbox (песочница)" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Sandbox (песочница)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sla/" title="SLA" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">SLA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/servisnoe-po/" title="Сервисное ПО" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Сервисное ПО</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sistema-help-desk/" title="Система Help Desk" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Система Help Desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sistema-servisnoy-podderzhki/" title="Система сервисной поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Система сервисной поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tiketnaya-sistema/" title="Система управления тикетами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Система управления тикетами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sluzhba-it-obsluzhivaniya/" title="Служба ИТ-обслуживания" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Служба ИТ-обслуживания</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sluzhebniye-zametki/" title="Служебные заметки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Служебные заметки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sobytiya-po-vremeni/" title="События по времени" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">События по времени</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/soobshhestvo/" title="Сообщество" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Сообщество</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/soprovozhdaemyj-perevod-zvonka/" title="Сопровождаемый перевод звонка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Сопровождаемый перевод звонка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/sostavlenie-karty-puteshestviya-polzovatelya/" title="Составление карты путешествия пользователя" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Составление карты путешествия пользователя</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/specialist-podderzhki/" title="Специалист клиентской поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Специалист клиентской поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/specialist-po-rabote-s-klientami/" title="Специалист по работе с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Специалист по работе с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/spiski-klientov/" title="Списки клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Списки клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/srednee-vremya-obrabotki-zvonka/" title="Среднее время обработки звонка (AHT)" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Среднее время обработки звонка (AHT)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/status-tiketa/" title="Статус тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Статус тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/stepen-udovletvorjonnosti-klientov/" title="Степень удовлетворённости клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Степень удовлетворённости клиентов</span></a></li> </ul> </div> </div> <div id="t-ru-1" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Т</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/id-tiketa/" title="ID тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">ID тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zhiznenniy-tsikl-tiketa/" title="Жизненный цикл тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Жизненный цикл тикета</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tiketnaya-sistema/" title="Система управления тикетами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Система управления тикетами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tekushchiy-polzovatel/" title="Текущий пользователь" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Текущий пользователь</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/telefonnie-tikety/" title="Телефонные тикеты" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Телефонные тикеты</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tehnicheskaya-podderzhka/" title="Техническая поддержка" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Техническая поддержка</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tiket-v-sluzhbu-podderzhki/" title="Тикет клиентской поддержки" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Тикет клиентской поддержки</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tiket-na-rassmotrenii/" title="Тикет на рассмотрении" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Тикет на рассмотрении</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tiket-forma/" title="Тикет-форма" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Тикет-форма</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tochki-soprikosnoveniya/" title="Точки контакта" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Точки контакта</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/trabl-tiket/" title="Трабл-тикет" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Трабл-тикет</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/treningi-po-obsluzhivaniju-klientov/" title="Тренинги по обслуживанию клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Тренинги по обслуживанию клиентов</span></a></li> </ul> </div> </div> <div id="u-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">У</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/udovletvorennost-klientov-urovnem-obsluzhivanija/" title="Удовлетворённость клиентов уровнем обслуживания" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Удовлетворённость клиентов уровнем обслуживания</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/umniye-pravila/" title="Умные правила" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Умные правила</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/upravlenie-obsluzhivaniem-klientov/" title="Управление обслуживанием клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Управление обслуживанием клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/upravlenie-tiketami/" title="Управление тикетами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Управление тикетами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/upravljajushhij-sluzhboj-po-rabote-s-klientami/" title="Управляющий службой по работе с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Управляющий службой по работе с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/uslugi-crm-sistem/" title="Услуги CRM-систем" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Услуги CRM-систем</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/ustranenie-nepoladok/" title="Устранение неполадок" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Устранение неполадок</span></a></li> </ul> </div> </div> <div id="f-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Ф</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/besplatniy-chat-klient/" title="Бесплатный чат-клиент" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Бесплатный чат-клиент</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/forma-zaprosa-klienta/" title="Форма запроса клиента" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Форма запроса клиента</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/forum-soobshchestva/" title="Форум сообщества" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Форум сообщества</span></a></li> </ul> </div> </div> <div id="c-ru" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">Ц</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/call-centr-vats/" title="Call-центр и виртуальная АТС" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Call-центр и виртуальная АТС</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/vzaimootnosheniya-s-klientami/" title="Взаимоотношения с клиентами" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Взаимоотношения с клиентами</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/zabota-o-klientakh/" title="Забота о клиентах" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Забота о клиентах</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/klientskij-opyt/" title="Клиентский опыт" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Клиентский опыт</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/obsluzhivanie-klientov/" title="Обслуживание клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Обслуживание клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/opros-udovletvoryonnosti-klientov/" title="Опрос удовлетворенности клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Опрос удовлетворенности клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/podderzhka-klientov/" title="Поддержка клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Поддержка клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/svod-pravil/" title="Свод правил" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Свод правил</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/udovletvoryonnost-klientov/" title="Удовлетворенность клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Удовлетворенность клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/upravlenie-obsluzhivaniem-klientov/" title="Управление обслуживанием клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Управление обслуживанием клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tsel/" title="Цель" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Цель</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/cennost/" title="Ценность" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Ценность</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/%d1%81entr-obsluzhivanija-klientov/" title="Центр обслуживания клиентов" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Центр обслуживания клиентов</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tsentr-pomoschi-klientam/" title="Центр помощи клиентам" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Центр помощи клиентам</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://ru.liveagent.com/glossarij/tred-tiketa/" title="Цепочка тикета" itemprop="url" hreflang="ru-RU" onover-preload="1"><span itemprop="name">Цепочка тикета</span></a></li> </ul> </div> </div> <div id="cs-ru" class="Archive__container__content__item flex"> <h2 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