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data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M2.7 0c.2 0 .4.1.5.4l.3.9c0 .2.1.3.3.4.1.1.3.2.4.3l.8.3c.2 0 .4.3.4.5s-.1.4-.4.5l-.8.3c-.2 0-.3.1-.4.3-.1.1-.2.3-.3.4l-.3.8c0 .2-.3.4-.5.4s-.4-.1-.5-.4l-.3-.8c0-.2-.1-.3-.3-.4-.1-.1-.3-.2-.4-.3l-.8-.3c-.2-.2-.4-.4-.4-.6s.1-.4.4-.5l.8-.3c.2 0 .3-.1.4-.3.1-.1.2-.3.3-.4l.3-.8c0-.2.2-.4.5-.4" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M10.8 4.1c-.5-.2-.9-.3-1.4-.3s-1 .1-1.4.3c-.5.2-.9.5-1.2.8l-.1.1c-.1-.5-.4-.9-.8-1.1.4-.5 1-.8 1.6-1.1s1.3-.4 2-.4 1.3.1 2 .4c.6.3 1.2.6 1.7 1.1S14 5 14.3 5.6c.2.4.3.9.3 1.3 1 .1 1.7 1 1.7 2v1.3c0 1.1-.9 2-1.9 2-.3 1.2-1 2-1.7 2.4-.4.2-.8.3-1.1.4h-.4c-.2.5-.7.8-1.2.8s-1.3-.6-1.3-1.3.6-1.3 1.3-1.3.8.2 1.1.6h.2c.2 0 .4-.1.7-.3s.7-.5 1-1.2c-.4 0-.7-.3-.7-.7v-4c0-.4.3-.7.7-.7h.3c0-.3-.1-.5-.2-.8-.2-.5-.4-.9-.8-1.2-.3-.4-.8-.6-1.2-.8Z" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M5.3 5.4 5.8 7c.2.7.8 1.3 1.5 1.5l1.6.5c.6.2.6 1 0 1.2-.2 0-.4.1-.6.2-.7.2-1.5.5-1.9.9s-.7 1.3-.9 1.9c0 .2-.1.4-.2.6 0 .3-.3.4-.6.4s-.5-.2-.6-.4l-.5-1.6c-.2-.7-.8-1.3-1.5-1.5l-1.6-.5c-.3 0-.5-.3-.5-.5s.2-.5.4-.6c.2 0 .3-.1.5-.2C2 8.6 3.2 8.2 3.5 7L4 5.4c.1-.4.6-.5.9-.4.1 0 .3.2.3.4Z" class="ai-agent--filled_svg__st0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Agents IA</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.71 1.71 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.71 1.71 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.71 1.71 0 0 1-1.157-1.25z"></path><path fill="currentColor" d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397z"></path><path fill="currentColor" d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.14 2.14 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.14 2.14 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.14 2.14 0 0 0 1.455-1.557z"></path><path fill="currentColor" d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">IA et automatisations</span></span></a></li><li><a href="/service/messaging/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Messagerie et chat en direct</span></span></a></li><li><a href="/service/help-center/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’aide</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’appels</span></span></a></li><li><a href="/service/quality-assurance/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M6.326.813a2.133 2.133 0 0 1 3.348 0c.284.359.756.512 1.196.388A2.133 2.133 0 0 1 13.58 3.17c.018.458.31.859.74 1.018a2.133 2.133 0 0 1 1.034 3.184c-.254.38-.254.877 0 1.258a2.133 2.133 0 0 1-1.035 3.184c-.43.159-.72.56-.74 1.017A2.133 2.133 0 0 1 10.87 14.8c-.44-.124-.912.029-1.196.388a2.133 2.133 0 0 1-3.348 0A1.13 1.13 0 0 0 5.13 14.8 2.133 2.133 0 0 1 2.42 12.83a1.13 1.13 0 0 0-.74-1.017A2.133 2.133 0 0 1 .648 8.63c.254-.381.254-.877 0-1.258a2.133 2.133 0 0 1 1.035-3.184c.43-.159.72-.56.74-1.018A2.133 2.133 0 0 1 5.13 1.201c.44.124.912-.03 1.196-.388m4.554 6.012a.5.5 0 1 0-.76-.65l-2.648 3.09-1.368-1.369a.5.5 0 1 0-.708.707l2.132 2.132z" clip-rule="evenodd"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Quality assurance</span></span></a></li><li><a href="/customer-data-privacy-protection/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5 5V3a3 3 0 0 1 6 0v2h4v8.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5V5zm1-2v2h4V3a2 2 0 1 0-4 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Protection et confidentialité des données</span></span></a></li><li><a href="/service/workforce-management/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8 0a2.5 2.5 0 0 0-1.718 4.317A4.3 4.3 0 0 0 4.234 6.01Q4.366 6 4.5 6a3.5 3.5 0 0 1 3.465 3h.07a3.5 3.5 0 0 1 3.733-2.99 4.3 4.3 0 0 0-2.049-1.695A2.5 2.5 0 0 0 8 0"></path><path fill="currentColor" d="M12.289 7.127a2.5 2.5 0 0 0-2.506 4.19 4.3 4.3 0 0 0-1.867 1.432A4.63 4.63 0 0 0 7.028 15l-.002.013A5 5 0 0 0 7 15.5v.5h9v-.5c0-1.733-1.01-3.487-2.78-4.185a2.501 2.501 0 0 0-.93-4.188"></path><path fill="currentColor" d="M6.95 9a2.5 2.5 0 1 0-4.168 2.317C1.012 12.016 0 13.767 0 15.5v.5h6v-.5c0-1.27.448-2.56 1.289-3.572a4.3 4.3 0 0 0-1.07-.613A2.49 2.49 0 0 0 6.95 9"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Gestion des collaborateurs</span></span></a></li></ul></div><div><hr width="100" style="margin-bottom:16px" class="Dividerstyle__DividerRoot-sc-36mrmp-0 kYtlvq"/><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Améliorez vos workflows</p><ul><li><a href="/employee-service/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Zendesk pour le service aux employés<span color="matcha" class="Stickerstyle__StickerRoot-sc-d3lx3m-0 icTpdl sc-7e803921-7 EwsBF"><span class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">À la une</span></span></span></span></a></li><li><a href="/platform/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Plateforme Zendesk</span></span></a></li><li><a href="/marketplace/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Intégrations</span></span></a></li></ul></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R3opn6:--trigger:2" role="button" tabindex="0" aria-controls=":R3opn6:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH"> Solutions</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R3opn6:--panel:2" aria-hidden="true" aria-labelledby=":R3opn6:--trigger:2" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="sc-7e803921-3 izjqPc"><div class="sc-7e803921-2 jwnKie"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Business</p><ul><li><a href="/enterprise/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Grandes entreprises</span></span></a></li><li><a href="/smb/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Petite entreprise</span></span></a></li><li><a href="/startups/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Start-ups</span></span></a></li></ul></div><div class="sc-7e803921-2 cmxKLD"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Secteurs</p><ul><li><a href="/retail/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 hGRhqt sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M0 1.5A.5.5 0 0 1 .5 1h2.298l.56 3H15.61l-1.209 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27352%27%20height=%27249%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=80,f=auto/is/image/zendesk/Blockframe_CustomerService__fr_fr"/></noscript></span></span></span></span></a><div class="sc-7e803921-2 fWGmOL"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-7e803921-0 BVhe">Fonctionnalités</p><ul><li><a href="/service/ai/ai-agents/" data-interaction-type="link-block" role="link" aria-label="Agents IA" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M2.7 0c.2 0 .4.1.5.4l.3.9c0 .2.1.3.3.4.1.1.3.2.4.3l.8.3c.2 0 .4.3.4.5s-.1.4-.4.5l-.8.3c-.2 0-.3.1-.4.3-.1.1-.2.3-.3.4l-.3.8c0 .2-.3.4-.5.4s-.4-.1-.5-.4l-.3-.8c0-.2-.1-.3-.3-.4-.1-.1-.3-.2-.4-.3l-.8-.3c-.2-.2-.4-.4-.4-.6s.1-.4.4-.5l.8-.3c.2 0 .3-.1.4-.3.1-.1.2-.3.3-.4l.3-.8c0-.2.2-.4.5-.4" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M10.8 4.1c-.5-.2-.9-.3-1.4-.3s-1 .1-1.4.3c-.5.2-.9.5-1.2.8l-.1.1c-.1-.5-.4-.9-.8-1.1.4-.5 1-.8 1.6-1.1s1.3-.4 2-.4 1.3.1 2 .4c.6.3 1.2.6 1.7 1.1S14 5 14.3 5.6c.2.4.3.9.3 1.3 1 .1 1.7 1 1.7 2v1.3c0 1.1-.9 2-1.9 2-.3 1.2-1 2-1.7 2.4-.4.2-.8.3-1.1.4h-.4c-.2.5-.7.8-1.2.8s-1.3-.6-1.3-1.3.6-1.3 1.3-1.3.8.2 1.1.6h.2c.2 0 .4-.1.7-.3s.7-.5 1-1.2c-.4 0-.7-.3-.7-.7v-4c0-.4.3-.7.7-.7h.3c0-.3-.1-.5-.2-.8-.2-.5-.4-.9-.8-1.2-.3-.4-.8-.6-1.2-.8Z" class="ai-agent--filled_svg__st0"></path><path fill="currentColor" d="M5.3 5.4 5.8 7c.2.7.8 1.3 1.5 1.5l1.6.5c.6.2.6 1 0 1.2-.2 0-.4.1-.6.2-.7.2-1.5.5-1.9.9s-.7 1.3-.9 1.9c0 .2-.1.4-.2.6 0 .3-.3.4-.6.4s-.5-.2-.6-.4l-.5-1.6c-.2-.7-.8-1.3-1.5-1.5l-1.6-.5c-.3 0-.5-.3-.5-.5s.2-.5.4-.6c.2 0 .3-.1.5-.2C2 8.6 3.2 8.2 3.5 7L4 5.4c.1-.4.6-.5.9-.4.1 0 .3.2.3.4Z" class="ai-agent--filled_svg__st0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Agents IA</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" role="link" aria-label="IA et automatisations" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.71 1.71 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.71 1.71 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.71 1.71 0 0 1-1.157-1.25z"></path><path fill="currentColor" d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397z"></path><path fill="currentColor" d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.14 2.14 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.14 2.14 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.14 2.14 0 0 0 1.455-1.557z"></path><path fill="currentColor" d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">IA et automatisations</span></span></a></li><li><a href="/service/messaging/" data-interaction-type="link-block" role="link" aria-label="Messagerie et chat en direct" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Messagerie et chat en direct</span></span></a></li><li><a href="/service/help-center/" data-interaction-type="link-block" role="link" aria-label="Centre d’aide" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’aide</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" role="link" aria-label="Centre d’appels" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908z"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Centre d’appels</span></span></a></li><li><a href="/service/quality-assurance/" data-interaction-type="link-block" role="link" aria-label="Quality assurance" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M6.326.813a2.133 2.133 0 0 1 3.348 0c.284.359.756.512 1.196.388A2.133 2.133 0 0 1 13.58 3.17c.018.458.31.859.74 1.018a2.133 2.133 0 0 1 1.034 3.184c-.254.38-.254.877 0 1.258a2.133 2.133 0 0 1-1.035 3.184c-.43.159-.72.56-.74 1.017A2.133 2.133 0 0 1 10.87 14.8c-.44-.124-.912.029-1.196.388a2.133 2.133 0 0 1-3.348 0A1.13 1.13 0 0 0 5.13 14.8 2.133 2.133 0 0 1 2.42 12.83a1.13 1.13 0 0 0-.74-1.017A2.133 2.133 0 0 1 .648 8.63c.254-.381.254-.877 0-1.258a2.133 2.133 0 0 1 1.035-3.184c.43-.159.72-.56.74-1.018A2.133 2.133 0 0 1 5.13 1.201c.44.124.912-.03 1.196-.388m4.554 6.012a.5.5 0 1 0-.76-.65l-2.648 3.09-1.368-1.369a.5.5 0 1 0-.708.707l2.132 2.132z" clip-rule="evenodd"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Quality assurance</span></span></a></li><li><a href="/customer-data-privacy-protection/" data-interaction-type="link-block" role="link" aria-label="Protection et confidentialité des données" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5 5V3a3 3 0 0 1 6 0v2h4v8.5a2.5 2.5 0 0 1-2.5 2.5h-9A2.5 2.5 0 0 1 1 13.5V5zm1-2v2h4V3a2 2 0 1 0-4 0"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Protection et confidentialité des données</span></span></a></li><li><a href="/service/workforce-management/" data-interaction-type="link-block" role="link" aria-label="Gestion des collaborateurs" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-1n8u9ej-1 dxzdFk"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8 0a2.5 2.5 0 0 0-1.718 4.317A4.3 4.3 0 0 0 4.234 6.01Q4.366 6 4.5 6a3.5 3.5 0 0 1 3.465 3h.07a3.5 3.5 0 0 1 3.733-2.99 4.3 4.3 0 0 0-2.049-1.695A2.5 2.5 0 0 0 8 0"></path><path fill="currentColor" d="M12.289 7.127a2.5 2.5 0 0 0-2.506 4.19 4.3 4.3 0 0 0-1.867 1.432A4.63 4.63 0 0 0 7.028 15l-.002.013A5 5 0 0 0 7 15.5v.5h9v-.5c0-1.733-1.01-3.487-2.78-4.185a2.501 2.501 0 0 0-.93-4.188"></path><path fill="currentColor" d="M6.95 9a2.5 2.5 0 1 0-4.168 2.317C1.012 12.016 0 13.767 0 15.5v.5h6v-.5c0-1.27.448-2.56 1.289-3.572a4.3 4.3 0 0 0-1.07-.613A2.49 2.49 0 0 0 6.95 9"></path></svg></span><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Gestion des collaborateurs</span></span></a></li></ul></div></div><div class="sc-7e803921-4 cbJyOB"><p class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-7e803921-0 BVhe">Améliorez vos workflows</p><hr width="100" style="margin:8px 0" class="Dividerstyle__DividerRoot-sc-36mrmp-0 kYtlvq"/><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a href="/employee-service/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa 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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 iKcupU sc-7e803921-8 mCaCd" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-1n8u9ej-0 keERcv"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Intégrations</span></span></a></div></div></div><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="sc-8d67479a-0 bNsxWt sc-7e803921-6 dPcLsL globalheader-promo-tour"><div class="sc-8d67479a-1 fXtJaQ"><div class="promo-image-bleed"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img 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llxFTX">Zendesk AI : comment ça marche ?</h2><h2 id="title-9d8df5682e" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Une intelligence parfaitement intégrée à chaque interaction</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="grid-1471253613" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-1582417476" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-dd0d0fc180" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-dd0d0fc180" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_Resolve64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Laissez l’automatisation jouer un plus grand rôle</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Avoir trop de clients est une bonne chose. Automatisez plus de 80 % des interactions avec les agents IA et résolvez facilement les requêtes.</p></div></div><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-1545564023" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-70345fdce8" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-70345fdce8" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_AgentPower64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Donnez plus de pouvoir aux agents</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Augmentez la productivité de l’équipe de 20 % grâce à un agent copilote proactif intégré à ses workflows. Vos agents obtiennent des informations complètes sur les clients et des recommandations d’actions pour fournir un service cohérent.</p></div></div><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-251387336" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-4830b06b79" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-4830b06b79" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_AI64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Opérez à grande échelle</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Rationalisez les workflows, réduisez la charge de travail de vos agents et améliorez votre efficacité opérationnelle de 15 % grâce à une visibilité complète.</p></div></div></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-efc3b947d1" class="sc-eaacb07a-10 jQNrxh"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iscjyF Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn kpGWCr" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">Agents IA</h2><h2 id="title-1d0b979463" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Automatisez plus de 80 % de vos interactions</h2><div id="text-6738de4a31" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Les agents IA de Zendesk résolvent les problèmes complexes de manière autonome, sur n’importe quel canal que vos clients choisissent. Offrez des résolutions instantanées 24 h/24 et 7 j/7 pour ravir vos clients et vos employés, tout en réduisant vos coûts à grande échelle.</p> </div><div id="linkgroup-1463418036" class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/emea/fr_fr/service/ai-agents" data-interaction-type="buttonundefined-primary" id="button-52cc05aff4" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 gfdqVh Buttonstyle__ButtonRoot-sc-yyucvh-2 jWKPZz" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ"><span id="button-52cc05aff4" class="Buttonstyle__ButtonString-sc-yyucvh-1 ibvzvL">Découvrez les agents IA</span></span></a></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 bNYnnn" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-889bd5b6b9" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-889bd5b6b9" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_2-1__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-8351300e4f" class="sc-eaacb07a-10 fHwXdu"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbnwht Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn fZCNJI" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">Agent copilote</h2><h2 id="title-1e8cf1f917" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Dopez les performances de vos agents</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><section data-nmw-id="global.AccordionMedia" class="sc-eaacb07a-10 eeKctl sc-ceec712a-1 gRaSNj"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ekVxZi Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-ceec712a-0 hZmFgp active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-6b90b32ab8" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-6b90b32ab8" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_1__fr_fr?fmt=webp-alpha"/></noscript></span></span></div><div class="sc-ceec712a-0 hZmFgp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-cd60ce1f31" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-cd60ce1f31" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_2-1__fr_fr?fmt=webp-alpha"/></noscript></span></span></div><div class="sc-ceec712a-0 hZmFgp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-43504e0665" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-43504e0665" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_3__fr_fr?fmt=webp-alpha"/></noscript></span></span></div><div class="sc-ceec712a-0 hZmFgp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-1fa83034cc" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-1fa83034cc" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_4__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 hSNlev Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-1baakjb-1 jCbaFI" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 fhlBgv" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lki76:--trigger:0" role="button" tabindex="0" aria-controls=":R2lki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Laissez votre copilote prendre les choses en main</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 iWukHM"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":R2lki76:--panel:0" aria-hidden="false" aria-labelledby=":R2lki76:--trigger:0" class="StyledPanel-sc-1piryze-0 ktrbNb Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-daefdb7389" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Le copilote d’agent Zendesk prend les choses en main. Cet assistant proactif améliore la productivité globale des agents en leur fournissant des informations, des suggestions de réponses et la capacité d’exécuter des actions approuvées par les agents.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-6b90b32ab8" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-6b90b32ab8" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_1__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lki76:--trigger:1" role="button" tabindex="0" aria-controls=":R2lki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Appuyez-vous sur une expertise fiable</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lki76:--panel:1" aria-hidden="true" aria-labelledby=":R2lki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-d40f783b8b" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Formez l’agent copilote sur l’intégralité de votre base de connaissances et de vos procédures commerciales. Ainsi, il s’inspirera de toutes vos sources de contenu fiables pour fournir des réponses adaptées et cohérentes.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-cd60ce1f31" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-cd60ce1f31" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_2-1__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lki76:--trigger:2" role="button" tabindex="0" aria-controls=":R2lki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Contexte complet dans chaque interaction</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lki76:--panel:2" aria-hidden="true" aria-labelledby=":R2lki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-92121ad6f5" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Donnez aux agents toutes les informations contextuelles directement dans leur espace de travail, pour des interactions plus efficaces, à chaque fois. Avant de répondre, ils auront une idée plus précise de ce que veulent les clients, de ce qu’ils ressentent et de la façon dont des problèmes similaires ont été résolus sur différents canaux.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-43504e0665" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-43504e0665" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_3__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lki76:--trigger:3" role="button" tabindex="0" aria-controls=":R2lki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Mettez en avant votre meilleure réponse</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lki76:--panel:3" aria-hidden="true" aria-labelledby=":R2lki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-ad318bdfcc" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Aidez vos agents à rédiger des réponses plus rapides et de meilleure qualité. L’IA peut adapter le ton, de formel à amical, tout en y intégrant la petite touche personnelle de votre équipe.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-1fa83034cc" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-1fa83034cc" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_4__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div></div></div></div></div></div></section></div></div></section><section data-nmw-id="global.Base" id="teaser-0a1aa9f563" class="sc-eaacb07a-10 fHwXdu"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbnwht Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn fZCNJI" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">Outils d’administration IA</h2><h2 id="title-b893054d46" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Formez l’ensemble de votre opération</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><section data-nmw-id="global.AccordionMedia" class="sc-eaacb07a-10 eeKctl sc-ceec712a-1 gRaSNj"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-ceec712a-0 hZmFgp active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271567%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-fd0a2da654" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-fd0a2da654" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-c2a4311373" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_8__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-1baakjb-1 jCbaFI" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 fhlBgv" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lkm76:--trigger:0" role="button" tabindex="0" aria-controls=":R2lkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Anticipez les besoins des clients</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 iWukHM"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":R2lkm76:--panel:0" aria-hidden="false" aria-labelledby=":R2lkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 ktrbNb Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-f0e4b5c6a6" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Découvrez ce que veulent vos clients et ce qu’ils ressentent grâce à des informations basées sur l’IA. Allez plus loin et appliquez des personnalisations en fonction de vos besoins commerciaux pour saisir chaque demande entrante et tous les détails qui la composent.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-6ddfcdec1d" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-6ddfcdec1d" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_5__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lkm76:--trigger:1" role="button" tabindex="0" aria-controls=":R2lkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Affinez vos opérations à l’aide des informations fournies par l’IA</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lkm76:--panel:1" aria-hidden="true" aria-labelledby=":R2lkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-6b790237cd" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Obtenez des informations sur les tendances côté client et optimisez votre productivité grâce à des tableaux de bord prêts à l’emploi. Surveillez les performances de l’IA pour affiner les opérations et prendre de meilleures décisions dans un objectif d’amélioration continue.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271567%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-fd0a2da654" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-fd0a2da654" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_6__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lkm76:--trigger:2" role="button" tabindex="0" aria-controls=":R2lkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Automatisez avec précision</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lkm76:--panel:2" aria-hidden="true" aria-labelledby=":R2lkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-e0bad75059" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Laissez les informations de l’IA vous orienter sur les règles et les automatisations à appliquer pour les problèmes les plus critiques. Allégez la charge de travail de vos agents, proposez une résolution efficace et éliminez de votre routine les tâches manuelles comme le routage ou le tri.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-a8dceea50a" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-a8dceea50a" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_7__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2lkm76:--trigger:3" role="button" tabindex="0" aria-controls=":R2lkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Générer du contenu selon les besoins</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2lkm76:--panel:3" aria-hidden="true" aria-labelledby=":R2lkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-8ef5c77119" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Gagnez du temps en transformant automatiquement une liste de quelques points en article complet. Publiez et utilisez l’IA générative pour repérer et suggérer des réponses immédiates aux clients.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271566%27%20height=%271176%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-c2a4311373" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-c2a4311373" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Product_Screenshot_AI_Accordion_8__fr_fr?fmt=webp-alpha"/></noscript></span></span></div></div></section></div></div></div></div></div></div></section></div></div></section><section data-nmw-id="global.Base" id="teaser-0bad1fe1c3" class="sc-eaacb07a-10 jtbJiI"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="grid-33524035" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 id="title-4dd02826aa" class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO">Ce que disent les clients</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-36mrmp-0 kYtlvq"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1uhmtis-1 sc-9cc5ddc5-0 bEEqbX fiQXRn" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-9cc5ddc5-1 bBVVXI"><div class="slick-slider sc-9cc5ddc5-7 kDMsfu slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Freedom" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Freedom" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Freedom_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction des efforts de tri manuel</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">74<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction du délai de première réponse</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Zendesk AI a changé la manière dont nous nous adressons à nos clients, car nous pouvons désormais nous adapter à leur ton dans la conversation, que ce soit avec des émojis ou dans une conversation plus formelle. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable de l’expérience client</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Next" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Next" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Next_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">66<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de taux de résolution au premier contact</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction du délai de traitement moyen des e-mails</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Notre bonne expérience de Zendesk AI a donné de la crédibilité à l’intelligence artificielle dans l’ensemble de nos activités. Pour beaucoup d’entre nous, c’est le premier outil d’IA à la hauteur de nos espérances et qui fonctionne réellement. » </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directeur de la technologie d’expérience de contact client</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="UrbanStems" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="UrbanStems" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Urbanstems_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">39<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de taux de résolutions automatiques</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">100 000<span class="stat-char"> $</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">d’économies en trois mois</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Nous n’en sommes qu’à trois mois de la mise en œuvre de Zendesk AI et nous avons déjà constaté des retours sur investissement très importants. » </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directrice du bonheur client</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Lush_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">60<span class="stat-char"> % de</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">taux de résolution au premier contact</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">Économies</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">annuelles de 434 000 $</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Nos KPI sont assez standard mais nos fondateurs veulent que nous leur rendions des comptes en permanence et que nous leur disions ce que ressentent nos clients. Zendesk nous permet de les satisfaire. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable mondial de l’expérience client</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Freedom" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Freedom" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Freedom_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction des efforts de tri manuel</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">74<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction du délai de première réponse</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Zendesk AI a changé la manière dont nous nous adressons à nos clients, car nous pouvons désormais nous adapter à leur ton dans la conversation, que ce soit avec des émojis ou dans une conversation plus formelle. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable de l’expérience client</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Next" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Next" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Next_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">66<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de taux de résolution au premier contact</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de réduction du délai de traitement moyen des e-mails</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Notre bonne expérience de Zendesk AI a donné de la crédibilité à l’intelligence artificielle dans l’ensemble de nos activités. Pour beaucoup d’entre nous, c’est le premier outil d’IA à la hauteur de nos espérances et qui fonctionne réellement. » </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directeur de la technologie d’expérience de contact client</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="UrbanStems" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="UrbanStems" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Urbanstems_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">39<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">de taux de résolutions automatiques</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">100 000<span class="stat-char"> $</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">d’économies en trois mois</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Nous n’en sommes qu’à trois mois de la mise en œuvre de Zendesk AI et nous avons déjà constaté des retours sur investissement très importants. » </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Directrice du bonheur client</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Lush_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">60<span class="stat-char"> % de</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">taux de résolution au premier contact</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">Économies</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">annuelles de 434 000 $</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">« Nos KPI sont assez standard mais nos fondateurs veulent que nous leur rendions des comptes en permanence et que nous leur disions ce que ressentent nos clients. Zendesk nous permet de les satisfaire. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable mondial de l’expérience client</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="7" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Freedom" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Freedom" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" 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Zendesk AI a changé la manière dont nous nous adressons à nos clients, car nous pouvons désormais nous adapter à leur ton dans la conversation, que ce soit avec des émojis ou dans une conversation plus formelle. »</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Responsable de l’expérience client</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-9cc5ddc5-2 dslmNC"><nav class="sc-9cc5ddc5-4 zuTmd"><button 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iscjyF Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn kpGWCr" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">L’IA pour le service aux employés</h2><h2 id="title-99c85108ee" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Libérez vos équipes internes</h2><div id="text-f404c709db" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Affectez les demandes répétitives aux agents IA qui comprennent automatiquement vos principales interactions. Accélérez les résolutions grâce à un routage automatique et un agent copilote qui aide les équipes à fournir un service plus cohérent et de meilleure qualité.</p> </div><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a rel="noopener noreferrer" href="https://www.zendesk.com/employee-service/" data-interaction-type="link-primary" id="button-152e1d5b47" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 jXsMGh" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">En savoir plus</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 bNYnnn" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27863%27%20height=%27863%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-84d184cb18" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-84d184cb18" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Blockframe_Photo_Relate25_User?fmt=webp-alpha"/></noscript></span></span></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-47e6e0e201" class="sc-eaacb07a-10 jQNrxh"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ctMkZJ Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn cUIkmk" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">Une IA sur laquelle vous pouvez compter</h2><h2 id="title-c31b942e1e" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">Construire l’IA de manière responsable</h2><div id="text-367c1e0bf2" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk conçoit ses produits en tenant compte de la confidentialité, de la sécurité et de la conformité pour protéger les données de service selon des normes rigoureuses. La transparence renforce la confiance, c’est pourquoi nous communiquons sur le fonctionnement de notre technologie. Nous ne lançons nos modèles d’IA qu’après avoir atteint un niveau de précision donné et après avoir établi des partenariats avec les principaux services de technologies pour fournir des solutions sur mesure à haute valeur ajoutée.</p> </div><div class="LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 eCTgYG"><a rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#ai" data-interaction-type="link-primary" id="button-424c6f63a0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 jXsMGh" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">En savoir plus</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" 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fréquentes</h2></div><div class="StyledCol-sc-inuw62-0 errYHW Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 hkvWiK Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-1baakjb-1 jCbaFI" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 fhlBgv" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rvl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Comment puis-je accéder aux fonctionnalités de Zendesk AI ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 iWukHM"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rvl676:--panel:0" aria-hidden="false" aria-labelledby=":Rvl676:--trigger:0" class="StyledPanel-sc-1piryze-0 ktrbNb Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-9629983766" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Pour tout savoir sur les fonctionnalités de Zendesk AI, comme les agents IA, l’agent copilote et plus encore, consultez notre <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">page de tarification</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rvl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Combien coûte le copilote de Zendesk ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:1" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-046897fc93" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Des informations complètes sur les prix et les forfaits sont disponibles <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">ici</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p>. </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rvl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Quelles fonctionnalités sont comprises dans Suite par rapport au copilote de Zendesk ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:2" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-22eb702358" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk fournit actuellement certaines fonctionnalités d’IA dans ses produits Suite, notamment des agents IA et des connaissances dans le volet contextuel. Le module complémentaire de copilote Zendesk donne accès à de nouvelles fonctionnalités d’IA pour les agents et les administrateurs, dont le copilote pour les agents, le tri intelligent, les suggestions de macros pour les administrateurs et le reporting par l’IA. Pour plus d’informations, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">consultez nos éditions et forfaits</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rvl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Comment mes données sont-elles protégées dans Zendesk ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:3" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-859fa275ec" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Tous les produits et fonctions Zendesk sont conçus en tenant compte de la confidentialité, et Zendesk AI n’échappe pas à la règle. Les abonnés peuvent <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">se conformer</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> à diverses lois sur la confidentialité (notamment le RGPD et le CCPA) lorsqu’ils utilisent Zendesk, y compris les fonctionnalités de Zendesk AI. Nos principes de conception guident la façon dont nous concevons et nous développons nos services, créant ainsi une base solide pour notre service client basé sur l’IA. Découvrez-en davantage sur notre approche <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">ici</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rvl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Quels secteurs sont pris en charge par le modèle d’intention de Zendesk ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:4" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-42af1fae66" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk AI est préentrainé pour les services financiers, les assurances, l’informatique, les RH, les voyages, l’hôtellerie, le tourisme, le retail, les logiciels, les médias et le divertissement. Les clients peuvent aussi facilement ajouter des intentions personnalisées pour répondre à des besoins commerciaux spécifiques qui nécessitent une automatisation plus précise. </p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rvl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Quelle est la nature du partenariat entre Zendesk et OpenAI ?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:5" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-b67ff050d5" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">En avril 2023, <p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk a annoncé un <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">partenariat avec OpenAI</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Les modèles GPT-3.5, GPT-4, GPT-4o et GPT-4o mini d’OpenAI sont des modèles linguistiques de pointe qui présentent un potentiel incroyable s’ils sont utilisés correctement dans le domaine de l’expérience client. Chez Zendesk, OpenAI est actuellement utilisé pour alimenter des fonctionnalités telles que le résumé et le développement de message ainsi que le changement de ton pour les agents et la base de connaissances, ainsi que les réponses génératives et les profils pour les bots.</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div></div></div></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-4e1e9d9591" class="sc-eaacb07a-10 fHwXdu"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="grid-466954561" class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" 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