A to Z Index | IT Services

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href="/its/" class="breadcrumb-first">Home</a> <span></span> <a href="javascript:;" class="active"> get help </a> <span></span> <a href="javascript:;" class="active"> A to Z Index </a> </div> </div> </div> </nav> </div> </div> </div> <div class="main-and-sidebar-wrapper"> <div class="container container-transform"> <div class="row"> <div class="col-lg-3"> <div class="region-sidebar"> <nav role="navigation" aria-labelledby="-menu" data-block-plugin-id="system_menu_block:main" class="block block-menu navigation menu--main"> <h2 class="visually-hidden" id="-menu">Main navigation</h2> <ul class="clearfix t-navbar-nav t-menu-level-0"> <li class="nav-item"> <a href="/its/services-facilities/it-service-desk" class="t-nav-link" data-drupal-link-system-path="node/4576"><span>IT Service Desk<i class=""></i></span></a> </li> <li class="nav-item"> <a href="https://service.cityu.edu.hk/sp?id=sc_category&sys_id=e87e0cc6db0d5c10b4a59a64db9619d5&catalog_id=-1" class="t-nav-link menu-external-link" 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class="t-nav-link menu-external-link" target="_blank"><span>List of Dept. Network Administrators (DNA)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/esu/stafflan/CASCoordinator.htm" class="t-nav-link menu-external-link" target="_blank"><span>ESU Coordinators of Central Administrative Systems<i class=""></i></span></a> </li> </ul> </li> </ul> </nav> </div> </div> <div class="col-lg-9 region-lg-9"> <div class="region-main"> <div data-block-plugin-id="entity_field:node:title" class="block block-ctools-block block-entity-fieldnodetitle"> <div class="content"> <div class="field field--name-title field--type-string field--label-hidden field__items"> <h1>A to Z Index</h1></div> </div> </div> <div data-block-plugin-id="entity_field:node:body" class="block block-ctools-block block-entity-fieldnodebody"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="search-a-to-z"><input class="search" id="filterText" placeholder="Input keyword to filter the list ..." type="text"></div> <div id="faqlist"> <div class="a-to-z-btn-list"> <div><a href="#A">A</a></div> <div><a href="#B">B</a></div> <div><a href="#C">C</a></div> <div><a href="#D">D</a></div> <div><a href="#E">E</a></div> <div><a href="#F">F</a></div> <div><a href="#G">G</a></div> <div><a href="#H">H</a></div> <div><a href="#I">I</a></div> <div><a href="#J">J</a></div> <div><a href="#K">K</a></div> <div><a href="#L">L</a></div> <div><a href="#M">M</a></div> <div><a href="#N">N</a></div> <div><a href="#O">O</a></div> <div><a href="#P">P</a></div> <div><a href="#Q">Q</a></div> <div><a href="#R">R</a></div> <div><a href="#S">S</a></div> <div><a href="#T">T</a></div> <div><a href="#U">U</a></div> <div><a href="#V">V</a></div> <div><a href="#W">W</a></div> <div><a href="#X">X</a></div> <div><a href="#Y">Y</a></div> <div><a href="#Z">Z</a></div> </div> <div class="a-to-z-list"> <p> </p> <div class="a-to-z-title"> <h2 id="A">A</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/staffaccount_renewal.htm" target="_blank">Staff Account Renewal FAQ</a><br> <a href="/csc/deptweb/services/avsupport/avsFac.htm" target="_blank">AV Facilities User Guide</a></p> </div> <div class="a-to-z-title"> <h2 id="B">B</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/guidelines/bitLocker_to_go_userguide.pdf" target="_blank">BitLocker To Go User Guide</a></p> </div> <div class="a-to-z-title"> <h2 id="C">C</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/email/aip/index.htm" target="_blank">Confidential Email FAQ</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_cws.htm" target="_blank">Computer Warranty Scheme FAQ</a><br> <a href="/csc/deptweb/support/faq/copilot_faq.htm" target="_blank">Microsoft Copilot products FAQ</a><br> <a href="/csc/deptweb/support/faq/faq_chrome_win10.htm" target="_blank">Setting Chrome as Default Internet Browser</a><br> <a href="/csc/deptweb/support/faq/copilot_userguide.htm" target="_blank">Microsoft Copilot for Enterprise User Guide</a><br> <a href="/csc/deptweb/support/faq/copilot_M365_userguide.htm" target="_blank">Microsoft Copilot for M365 User Guide</a></p> </div> <div class="a-to-z-title"> <h2 id="E">E</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/email/allemail_faq.htm" target="_blank">Email Services FAQ</a></p> </div> <div class="a-to-z-title"> <h2 id="G">G</h2> </div> <div> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="bf87d1b4-83a6-4d1a-a35d-96be66005f51" href="/its/guidance/good-practices-work-home-arrangements" hreflang="en" title="Guidance Notes for Good Practices on Work-from-Home Arrangements">Guidance Notes for Good Practices on Work-from-Home Arrangements</a><br> <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b0c8e982-2b2f-4687-87ab-236c3a5ba829" href="/its/guidance/good-practices-collaboration-tools-and-remote-computer-lab-services" title="Guidance Notes for Good Practices on Collaboration Tools and Remote Computer Lab Services">Guidance Notes for Good Practices on Collaboration Tools and Remote Computer Lab Services</a><br> <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ec44c34a-3b89-4543-b7e8-f528b9222060" href="/its/guidance/good-use-classroom-facilities-hybrid-teaching" title="Guidance Notes on Good Use of Classroom Facilities for Online and Hybrid Teaching">Guidance Notes on Good Use of Classroom Facilities for Hybrid Teaching </a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/google_gemini.htm" rel="noopener" target="_blank">User Guide on Setting Up Google Gemini</a></p> </div> <div class="a-to-z-title"> <h2 id="H">H</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_handling_handheld_devices.htm" target="_blank">Handling Handheld Smart Devices for Service Maintenance, Recycling Use, and Disposal FAQ</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/guidelines/studentlan/HPC_Userguide.htm" target="_blank">User Guide for Accessing Central HPC Cluster (CityUHK Burgundy)</a></p> </div> <div class="a-to-z-title"> <h2 id="I">I</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/sso_iam_smart.htm" rel="noopener" target="_blank">User Guide on Setting Up and Use "iAM Smart" to Log on to CityUHK Single Sign On System</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_iam_smart.htm" rel="noopener" target="_blank">FAQ for Logging in CityUHK SSO with "iAM Smart"</a><br> <a href="/csc/deptweb/support/stafflan/Internet Blocking for CSC Teaching Studio User Guide.pdf" target="_blank">Internet Blocking for CSC Teaching Studio User Guide</a><br> <a href="/csc/deptweb/about/policies/CityU_IoT_Wi-Fi.pdf" target="_blank">Guide to Connecting IoT Devices to Wi-Fi Network</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/IPPhone/faq.htm" target="_blank">IP Phone FAQ</a><br> <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="dc773f1d-2dfd-4e55-9d06-9192a06b9789" href="/its/services-facilities/telephony-services-ip-phones" title="Telephony Services (IP Phones)">IP Phone Quick Reference Guides</a></p> </div> <div class="a-to-z-title"> <h2 id="M">M</h2> </div> <div> <p><a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_mirroring360.htm" target="_blank">Mirroring360 FAQ</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_mfa.htm" target="_blank">General FAQ for Multi-Factor Authentication (MFA)</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/google_mfa.htm" target="_blank">User Guide on Setting Up Google Authenticator as an MFA method</a><br> <a href="/csc/deptweb/support/faq/call_mfa-tc.htm" target="_blank">User Guide on Setting Up Voice Call as an MFA method</a><br> <a href="/csc/deptweb/support/faq/cityu_mfa-tc.htm" target="_blank">User Guide on Setting Up CityUHK Authenticator as an MFA method</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/mfa_staff.htm" target="_blank">User Guide on Setting Up MFA for Staff</a><br> <a href="https://www.cityu.edu.hk/csc/deptweb/support/faq/mfa_stud.htm" target="_blank">User Guide on Setting Up MFA for Students</a><br> <a href="https://www.cityu.edu.hk/cio/stafflan/mfd/Multifunction%20Device%20Security%20Guide.v1.0.pdf" target="_blank">Multifunction Device (MFD) Security Guide</a></p> </div> <div class="a-to-z-title"> <h2 id="N">N</h2> </div> <div><a href="https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/stdresidence/pdf/Residential%20Connection%20Request%20User%20Guide.pdf" target="_blank">Network Connection Guide for Student Residents</a></div> <div class="a-to-z-title"> <h2 id="O">O</h2> </div> <div><a 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