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(max-width: 767px) 94vw, (max-width: 991px) 95vw, (max-width: 1919px) 46vw, 600px" srcset="https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/65410a4d0aecec5cc446f41d_adem-ay-ik_AuIWeBBM-unsplash%20(1)-p-500.jpg 500w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/65410a4d0aecec5cc446f41d_adem-ay-ik_AuIWeBBM-unsplash%20(1).jpg 640w" class="post-title-image"/><div class="post-title-content"><div class="post-meta"><div class="post-title-date text-muted">August 16, 2024</div><a style="background-color:hsla(204.00000000000003, 81.38%, 39.33%, 1.00)" href="/blog-categories/financial-services" class="badge badge-small w-inline-block"><div class="text-block-13">Financial Services</div></a></div><h1>UPDATE - How the SEC Keeps Raising the Stakes on Mobile Messaging</h1><a href="/team/harriet" class="avatar-name-container w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/623caf7531d30178457454d5_harriet-christie.jpg" sizes="(max-width: 479px) 36px, 48px" srcset="https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/623caf7531d30178457454d5_harriet-christie-p-500.jpeg 500w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/623caf7531d30178457454d5_harriet-christie.jpg 640w" class="avatar avatar-small"/><h6 class="avatar-name h6-small">Harriet Christie</h6></a></div></div></div><img src="https://cdn.prod.website-files.com/62346fd286057fcbcf8a543a/62346fd386057fbe6e8a55a9_divider-round-bottom.svg" alt="" class="divider"/></div><div class="section"><div class="container"><div class="article w-richtext"><p>When JP Morgan Chase was fined $200 million for recordkeeping failures in 2021, it felt monumental. While ‘ephemeral messaging’ penalties were admittedly a new proposition, the size of the levy should have drawn a line in the sand and led to a tectonic shift in compliance procedures for financial services organizations. What has unfolded since has been cautionary, captivating, and indeed costly for many firms caught off guard by the regulator’s strict enforcement. </p><p>This article provides a timeline of the SEC’s investigation so far, from its earliest enforcement to the explosive sanctions of August 2024. We look at the measures taken, who is affected, how the stakes continue to escalate, and how firms can keep themselves out of the firing line. Before that, it’s important to establish why the probe is happening in the first place, and how such a fundamental oversight caught the entire sector cold. </p><h5>‍<strong>Why is text messaging in the firing line?</strong> </h5><p>The <a href="https://www.sec.gov/files/rules/final/2019/34-87005.pdf" target="_blank">SEC mandates</a> that financial firms maintain records of all communication between clients and brokers, and routinely conducts investigations to ensure compliance. </p><p>Exchanges like those occurring through WhatsApp and other ‘off channel’ mobile platforms are far more difficult to monitor and capture than email, for example, and so have not traditionally featured in organizations’ record-keeping strategies. Interacting with clients on these platforms is non-compliant in such cases, leading to most firms deeming it best practice to ban their use entirely. </p><p>This was jeopardized by the disruption of the COVID-19 pandemic, which led to far greater reliance on messaging apps, and more workers using personal phones or tablets for business<strong>. </strong>Since the shift to hybrid working, organizations have struggled to impose restrictions on staff that rely on the prevalence and convenience of these platforms. Resultantly, the scope for regulatory infraction has grown. </p><h5>‍<strong>Establishing a culture of compliance</strong> </h5><p>Since July 26<sup>th</sup> 2021, Gurbir Grewal has been acting as the SEC’s enforcement director. He recently revealed that his ambition in the role was to enhance public trust in institutions, and that he wished to ‘impose penalties that would have a lasting impact across the industry’. Grewal inherited a role in which the issue of keeping tabs on staff communications ‘<a href="https://www.reuters.com/technology/sec-collects-wall-streets-private-messages-whatsapp-probe-escalates-sources-2023-09-25/#:~:text='SHOOTING%20FISH',to%20record%20all%20business%20communications." target="_blank">had dogged Wall Street compliance departments for years</a>’. </p><p>The SEC began to take action in December 2021, when JPMorgan Chase failed to provide documents from 2018 pertaining to an unrelated probe. This eventually led to the bank admitting the charges over record-keeping lapses and <a href="https://www.cnbc.com/2021/12/17/jpmorgan-agrees-to-125-million-fine-for-letting-employees-use-whatsapp-to-evade-regulators.html" target="_blank">accepting a settlement</a> with the SEC for $125 million – an unprecedented punishment for a crime that had thus far evaded regulator’s attention. </p><h5><strong>Continued Escalation</strong> </h5><p>While some firms did take heed of JP Morgan’s public sanction and revise their compliance policies and procedures, it wasn’t enough to convince regulators that things had moved sufficiently in the right direction. </p><p>By September 2022, <a href="https://www.cnbc.com/2022/09/27/us-fines-16-wall-street-firms-1point1-billion-over-record-keeping-failures.html" target="_blank">the SEC had fined another 16 leading financial firms</a> (including Barclays, Goldman Sachs and Morgan Stanley) a combined $1.1 billion, as the situation escalated dramatically in ‘a landscape case for the agency’. </p><p>"Since the 1930s, such recordkeeping has been vital to preserve market integrity. As technology changes, it's even more important that registrants appropriately conduct their communications about business matters within only approved channels, and they must maintain and preserve those communications," said SEC Chairman Gary Gensler. </p><p>The SEC subsequently expanded its probe, with <a href="https://www.reuters.com/business/sec-scrutiny-into-wall-street-communications-widens-investment-funds-sources-2022-10-11/" target="_blank">investment funds/advisors</a> finding themselves in the spotlight that October, while <a href="https://www.bloomberg.com/news/articles/2023-02-02/whatsapp-probe-hits-big-hedge-funds-as-sec-asks-for-phone-review?leadSource=uverify%20wall" target="_blank">major hedge funds</a> (including Point72 and Citadel) were requested to review employee handsets in February 2023. </p><p>A few months passed before <a href="https://www.reuters.com/business/finance/us-regulators-cite-wells-fargo-bnp-paribas-over-recordkeeping-2023-08-08/" target="_blank">another round of large penalties landed</a> in August, as the probe continued to haunt financial services firms. Nine Wall Street broker-dealers, including Wells Fargo and BNP Paribas, agreed to pay penalties totaling $549 million to the SEC and CTFC. </p><p>As SEC deputy enforcement director, Sanjay Wadha, explained in the aftermath, ‘“We know that other SEC-regulated entities have committed similar violations, and so our work to enforce industry-wide compliance continues." This statement, and the consistency it justifies, are not surprising. The aforementioned Gurbir Grewal occupies the role senior to Mr Wadha, and views books and records obligations as <a href="https://www.arnoldporter.com/en/perspectives/blogs/enforcement-edge/2023/03/sec-priorities-discussed-at-sifma" target="_blank">vital to market integrity</a>. It's clear that this mindset is ingrained throughout the division. </p><h5><strong>Raising the bar</strong> </h5><p>The escalation of this probe didn't just constitute additional companies being examined; the investigation process also became more severe, with numerous sources reporting that the agency had <a href="https://www.reuters.com/technology/sec-collects-wall-streets-private-messages-whatsapp-probe-escalates-sources-2023-09-25/" target="_blank">confiscated thousands of phones</a>. Previously, businesses were asked to review employee handsets themselves. The new approach left them more open, with nowhere to hide and no control over how their findings were reported back. </p><p>The <a href="https://www.thinkadvisor.com/2023/09/29/sec-drops-new-wave-of-whatsapp-fines-on-bds-advisory-firms/" target="_blank">next round of fines</a> landed in September as broker-dealers and investment advisers, including Interactive Brokers and William Blair & Co, received multi-million dollar levies for similar record-keeping violations. </p><p>The SEC’s Gurbir Grewal shared an interesting revelation in the aftermath, spelling out the perks of co-operation to firms that may feel vulnerable. “One of the orders included in today’s announced actions is not like the others. There are real benefits to self-reporting, remediating and cooperating.” This refers to Perella Weinberg Partners, who self-reported their failures, and whose penalty of $2.5 million was the smallest by quite a distance. The next smallest was Fifth Third Securities Inc with an $8 million penalty. </p><h5><strong>2024: A false sense of securities</strong> </h5><p>In August 2024, following a slight downturn in sizeable enforcement, twenty-six trading firms agreed to pay the SEC a staggering $392.75 million over recordkeeping failures as the probe once again regained momentum. The firms were also each charged with failing to reasonably supervise their personnel to prevent and detect those violations, signifying a recent regulatory <a href="https://www.mirrorweb.com/blog/2024-so-far-recordkeeping-revamps-and-regulatory-rigor" target="_blank">shift towards surveillance</a>. </p><p>Gurbir Grewal again commented, “The SEC remains committed to ensuring compliance with the books and records requirements of the federal securities laws, which are essential to investor protection and well-functioning markets. </p><p>“Among this group of firms, there are several that differentiated themselves by self-reporting prior to the staff’s investigation, demonstrating once again the real benefits of proactive cooperation,” </p><h5><strong>What’s next?</strong> </h5><p>Almost three years have passed since the SEC fired its first shot in the ‘WhatsApp fines’ probe, making an example of JP Morgan just in time for Christmas 2021. After some smaller scale enforcement, the investigation has made a habit of exploding back into life, doing so in September 2022, August 2023 and August 2024. There have been several significant moments in the investigation where the agency may have relented, but they continue to double down, exacting their standards across the board. </p><p>It's natural to wonder what the endgame might look like in this saga. As Gurbir Grewal has repeatedly asserted; for the sake of integrity, these laws must be applied across the entire industry, regardless of a company’s size or the potential scale of wrongdoing. </p><p>Firms can’t escape this scenario by retrospectively gathering messages that have already been overlooked. By prolonging their investigation and regularly drip-feeding details of new firms (of all shapes and sizes) that are being held to account, the SEC has made it clear that mobile communications capture is now an inescapable requirement. With the incentivization of self-reporting and remediation, they have also shown that proactivity will be rewarded, and that no good will come from firm’s sitting on their hands or, even worse, pleading ignorance. </p><h5>‍<strong>How MirrorWeb can help</strong> </h5><p>MirrorWeb Insight captures all the modern channels that firms are being penalized for using, and its feature set is built around effective supervision. There’s no need to prohibit the platforms that your advisers rely on; book a demo above to protect your business and empower your team.</p></div></div></div><div class="section no-top-space bg-gray-4"><img src="https://cdn.prod.website-files.com/62346fd286057fcbcf8a543a/62346fd386057f82428a55aa_divider-round-top.svg" alt="" class="divider divider-top"/><div class="container text-center"><div class="section-title"><h4 class="medium-heading no-bottom-space">More from the Blog</h4></div><div class="w-dyn-list"><div role="list" class="blog-grid w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="card blog-card"><a href="/blog/fca-consumer-duty-a-work-in-progress" class="card-image-link-wrapper w-inline-block"><img width="400" alt="" src="https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash.jpg" sizes="(max-width: 479px) 96vw, (max-width: 767px) 93vw, (max-width: 991px) 46vw, (max-width: 1919px) 29vw, 382px" srcset="https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-500.jpg 500w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-800.jpg 800w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-1080.jpg 1080w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-1600.jpg 1600w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-2000.jpg 2000w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-2600.jpg 2600w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash-p-3200.jpg 3200w, https://cdn.prod.website-files.com/62346fd386057f2e6c8a5448/6703d351eec259c6dca0fbff_alev-takil-7ojyp-IXW7w-unsplash.jpg 3937w" class="card-image-top"/></a><div class="card-body"><a href="/blog/fca-consumer-duty-a-work-in-progress" class="w-inline-block"><h4>FCA Consumer Duty: A Work in Progress</h4></a><p>The Consumer Duty came into action over a year ago. 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