Shipping and Delivery - Elsevier E-Commerce Support Center

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However, print book orders are generally sent within 2 working days once the invoice and payment are processed. </p> <p data-answerposition="1" data-answerid="28214"> <a href="/app/answers/detail/a_id/28214/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="7174" > <a href='/app/answers/detail/a_id/7174/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>Do I need to pay for shipping?</a> </h4> <small>Last updated on November 05, 2024</small> <p data-location="answerListSummary_2"> Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the... </p> <p data-answerposition="2" data-answerid="7174"> <a href="/app/answers/detail/a_id/7174/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="7130" > <a href='/app/answers/detail/a_id/7130/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>What can I do if I receive a damaged book?</a> </h4> <small>Last updated on July 15, 2024</small> <p data-location="answerListSummary_3"> We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the... </p> <p data-answerposition="3" data-answerid="7130"> <a href="/app/answers/detail/a_id/7130/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_4" data-answerposition="4" data-answerid="7123" > <a href='/app/answers/detail/a_id/7123/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>What should I do if my eBook download link is not available in my account?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_4"> For an eBook to become available for download you are required to: Have purchased an eBook from Elsevier.com. Login to your account on shop.Elsevier.com. Locate your order in your order history. If... </p> <p data-answerposition="4" data-answerid="7123"> <a href="/app/answers/detail/a_id/7123/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_4"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_5" data-answerposition="5" data-answerid="28213" > <a href='/app/answers/detail/a_id/28213/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>What is the status of my book order?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_5"> You can find out the status of your order online if you purchased a product on shop. Elsevier.com eBook You can check your order history in your account on shop.Elsevier.com. If you are already... </p> <p data-answerposition="5" data-answerid="28213"> <a href="/app/answers/detail/a_id/28213/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_5"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_6" data-answerposition="6" data-answerid="7102" > <a href='/app/answers/detail/a_id/7102/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>How do I change my shipping or billing address?</a> </h4> <small>Last updated on July 01, 2024</small> <p data-location="answerListSummary_6"> You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow... </p> <p data-answerposition="6" data-answerid="7102"> <a href="/app/answers/detail/a_id/7102/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_6"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_7" data-answerposition="7" data-answerid="13773" > <a href='/app/answers/detail/a_id/13773/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>Can I request my order to be shipped to a P.O. Box address?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_7"> Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for... </p> <p data-answerposition="7" data-answerid="13773"> <a href="/app/answers/detail/a_id/13773/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_7"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_8" data-answerposition="8" data-answerid="19382" > <a href='/app/answers/detail/a_id/19382/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>What can I do if I am missing a journal issue?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_8"> Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. 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Please refer to the table below for the courier service used for each region: Asia, Australia, Canada, Europe... </p> <p data-answerposition="9" data-answerid="7126"> <a href="/app/answers/detail/a_id/7126/c/10538/supporthub/ecommerce/" class="read-more" data-location="answerListViewAnswer_9"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_10" data-answerposition="10" data-answerid="34327" > <a href='/app/answers/detail/a_id/34327/c/10538/supporthub/ecommerce//session/L3RpbWUvMTczMjQxMDEyMi9nZW4vMTczMjQxMDEyMi9zaWQvZlUxeHpZV0ZodXFaWDh2JTdFaGhKbWhrNSU3RWNjWkFtdWhGcEFYZXlXZmxlNjlXYWdZZkl4VUJ2R3IwXzNnJTdFVWJQNWt2VllhMHVkdXFlTWdJVmVrYkhodEhaJTdFc0llYmxVenFWNWxXejVLVkYyZmVIa0czbmdZbkY1dWclMjElMjE='>When will I receive the book I pre-ordered?</a> </h4> <small>Last updated on May 24, 2024</small> <p data-location="answerListSummary_10"> Your order should be delivered five to seven business days after the book’s release date. 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