Fault reporting

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<path d="m 0,0.5 1030.48, 0 22.8,40 16.96,-31.4 16.96,31.4 22.8,-40 20,0" class="divider" stroke="#383838" fill="none" /> </svg> </div> <div class="id7-page-title sr-only"> <h1> Fault reporting </h1> </div> </header> <div class="id7-main-content"> <div class="layout layout-100"> <div class="column-1"><div class="column-1-content">  <div class="row flush-top full-width banner-colour-dark banner-content-alignment-centre overlayContainer"> <div class="overlayContent"> <h2><span class="textMajor">Fault Reporting</span></h2> </div> <div class="containerBackground"></div> <img src="faults_hero.jpg" alt="an image of a kitchen in campus accommodation at the University of Warwick" border="0"> </div>  <div class="container-component boxstyle_ box1 full-width"> <p class="text-center">If you're living on campus in halls of residence and you鈥檝e noticed something that requires fixing, you can inform us by reporting the fault online.</p> </div> <div class="layout-row layout-row--nowrap"> <div class="layout-col layout-col--9"> <div class="container-component rcorners boxstyle_ box2"> <h2 style="text-align: center;">Repair Requests</h2> <p style="text-align: center;">If you have a request for a repair, you can complete an online fault report form. However, if the fault is urgent, for example a power failure, please also report the fault to Student Information Centre on 024765 22280 during <a href="https://warwick.ac.uk/services/reception/contactus-copy"><b>opening hours</b></a>, or Community Safety on 024765 22083 (or 024 7652 2222 in an emergency) outside these hours.</p> <p style="text-align: center;">Please note that our fault reporting forms will only be checked between 8:00 to 17:00 from Monday to Wednesday and 8:00 to 16:00 on Thursdays and Fridays. Faults reported after these times, on bank holidays or over the weekend will not be reviewed until the next working day.</p> <p style="text-align: center;"><a href="https://warwick.ac.uk/services/accommodation/students/faults/slas_-_student_accommodation_oct_2022.pdf">View our current fault service levels</a>.</p> </div> <div class="container-component boxstyle_ box0 no-bottom-margin"> <h3 class="text-center">Out of Hours and Emergency Fault Reporting</h3> <p class="text-center">If you require urgent assistance due to a fault in campus accommodation please contact <a href="https://warwick.ac.uk/services/reception/">Student Information Centre</a>. Outside Student Information Centre <a href="https://warwick.ac.uk/services/reception/contactus-copy/">opening hours</a> please contact <a href="https://warwick.ac.uk/services/campus-security">Community Safety</a> on <strong>024765 22083 </strong>or<strong> 024 7652 2222 </strong>in an emergency. Please note the online fault reports are not monitored evenings, weekends or bank holidays.</p> <p class="text-center">It鈥檚 difficult to know what to do when something goes unexpectedly wrong in your residence out of hours and what is actually deemed an emergency. <strong>Please note that an emergency is when the incident is dangerous or life threatening or may cause serious damage to you or your residence.</strong></p> <h3 style="text-align: center;">Emergencies</h3> <p style="text-align: center;">Faults that are likely to endanger life or cause structural damage to property must be reported immediately by telephone so we can respond quickly.</p> </div> <div class="layout-row layout-row--nowrap"> <div class="layout-col layout-col--7"> <div class="container-component boxstyle_ box0"> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Gas leaks</p> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Fire alarm system defects e.g. fire alarm panel is showing fault/ fault buzzer audible, physical damage to detector heads, sounders or manual call points, local failure of a sounder during an activation.</p> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Fire extinguisher faults</p> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Lift faults or person trapped in a lift</p> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Flood (internal or external)</p> </div> </div> <div class="layout-col layout-col--5"> <div class="container-component boxstyle_ box0"> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Power failure</p> <p style="text-align: center;"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Structural damage</p> <p class="text-center"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Major roof leaks</p> <p class="text-center"><i class="fas fa-check" aria-hidden="true" title="Check"></i> External water burst</p> <p class="text-center"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Pipe leaks</p> <p class="text-center"><i class="fas fa-check" aria-hidden="true" title="Check"></i> Building security faults</p> <p class="text-center"><i class="fas fa-check" aria-hidden="true" title="Check"></i> <a href="https://warwick.ac.uk/services/accommodation/students/faults/pests/">Pest problems</a> i.e. wasps</p> </div> </div> </div> </div> <div class="layout-col layout-col--3"> <div class="container-component rcorners boxstyle_ box3"> <h2 class="text-center">Report a fault</h2> <p class="text-center">To complete an online report form, please select your residence below.</p> <div class="container-component"> <div class="buttons-component buttons-component-vertical buttons-component-align-centre buttons-component-full-width"> <a href="arthur-vick/" class="btn btn-brand btn-lg ">Arthur Vick <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Benefactors/" class="btn btn-brand btn-lg ">Benefactors <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Bluebell/" class="btn btn-brand btn-lg ">Bluebell <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Claycroft/" class="btn btn-brand btn-lg ">Claycroft <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Cryfield/" class="btn btn-brand btn-lg ">Cryfield <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Heronbank/" class="btn btn-brand btn-lg ">Heronbank <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="jack-martin/" class="btn btn-brand btn-lg ">Jack Martin <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="lakeside/" class="btn btn-brand btn-lg ">Lakeside <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="rootes/" class="btn btn-brand btn-lg ">Rootes <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Sherbourne/" class="btn btn-brand btn-lg ">Sherbourne <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Tocil/" class="btn btn-brand btn-lg ">Tocil <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a><a href="Westwood/" class="btn btn-brand btn-lg ">Westwood <i class="fas fa-arrow-right icon-end" aria-hidden="true"></i></a> </div> </div> </div> </div> </div> <div class="layout-row layout-row--nowrap"> <div class="layout-col layout-col--6"> <div class="container-component boxstyle_ box5"> <h3 class="text-center">Heating and Weather Forecasting</h3> <p class="text-center">If you would like to report a fault with the heating in your room on campus, please ensure you understand <a href="https://warwick.ac.uk/services/reception/faq/section_2/" target="_blank" rel="noopener">how the heating system operates<i class="new-window-link" aria-hidden="true" title="Link opens in a new window"></i><span class="sr-only">Link opens in a new window</span></a> before submitting a fault report.</p> <p class="text-center">We operate a system for monitoring weather forecasts and providing snow clearance and gritting around campus. For more information, please see the <a href="https://warwick.ac.uk/services/estates/h_and_s/sop/es013_snow_clearing_and_gritting._october_2023_v.7.0.pdf" style="text-align: start; font-size: 1.6rem;" target="_blank" rel="noopener">Snow and Ice Clearance Procedure.<i class="new-window-link" aria-hidden="true" title="Link opens in a new window"></i><span class="sr-only">Link opens in a new window</span></a></p> </div> </div> <div class="layout-col layout-col--6"> <div class="container-component boxstyle_ box2"> <h4 class="text-center">Circuit Laundry</h4> <p class="text-center">If you're living in Rootes or Whitefields and you need to report a fault with a Circuit Laundry machine, you can do this directly at their <a href="https://www.circuit.co.uk/contact-us/report-a-fault/">website.</a></p> <h4 class="text-center">WASHCO Laundry</h4> <p class="text-center">To report a washer fault or breakdown, please call the WASHCO service team directly on 08000 546 546 or send an email to <a href="https://warwick.ac.uk/services/accommodation/studentaccommodation/contact/newburyservice@washco.co.uk" style="text-align: start;">newburyservice@washco.co.uk.</a></p> </div> </div> </div> </div></div> </div> </div> </main> <footer class="id7-page-footer id7-footer-coloured"> <div class="id7-site-footer"> <div class="id7-site-footer-content"> </div> </div> <div class="id7-app-footer"> <div class="id7-logo-bleed"></div> <div class="id7-app-footer-content"> <div id="page-footer-elements" class="nofollow clearfix page-footer-elements"> Page contact: <a id="email-owner-link" href="/sitebuilder2/api/ajax/emailOwner.htm?page=%2Fservices%2Faccommodation%2Fstudents%2Ffaults" class="no-print-expand" aria-controls="email-page-owner" title="Send an email to Warwick Accommodation" rel="nofollow">Warwick Accommodation</a> <br> Last revised: Wed 20 Nov 2024 </div> <div id="email-page-owner" class="hidden"> </div> <div class="id7-footer-utility"> <ul> <li id="powered-by-link"> Powered by <a href="https://warwick.ac.uk/sitebuilder" title="More information about SiteBuilder">Sitebuilder</a> </li> <li id="accessibility-link"><a href="https://warwick.ac.uk/accessibility" title="Accessibility information [0]" accesskey="0">Accessibility</a></li> <li id="cookies-link"><a href="http://warwick.ac.uk/cookies" title="Information about cookies">Cookies</a></li> <li id="copyright-link"><a href="http://warwick.ac.uk/copyright" title="Copyright Statement">© MMXXIV</a></li> <li id="modern-slavery-link"><a href="https://warwick.ac.uk/modernslavery">Modern Slavery Statement</a></li> <li id="privacy-link"><a href="http://warwick.ac.uk/privacy" title="Privacy notice">Privacy</a></li> <li id="terms-link"><a href="http://warwick.ac.uk/terms/general" title="Terms of use">Terms</a></li> </ul> </div> </div>  <div id="university-vacancies-link"> <a class="btn btn-info" href="https://warwick.ac.uk/vacancies">Work with us</a> </div> </div> </footer> </div> <div class="id7-right-border"></div> <aside id="cookie-banner"> <div class="container"> <h2>Let us know you agree to cookies</h2> <form id="cookiePreferenceForm" action="/sitebuilder2/user/cookiepreference?returnTo=%2Fservices%2Faccommodation%2Fstudents%2Ffaults%2F" method="POST"> <div class="row"> <div class="col-sm-12 col-md-4"> <p class="cookie-description">We use cookies to give you the best online experience. 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