Patient Gateway | Mass General Brigham

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target="_self">Overview</a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Our Virtual Care Options </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-urgent-care" target="_self" class="internal"> <span>Virtual Urgent Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-visits" target="_self" class="internal"> <span>Virtual Visits for Primary & Specialty Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/online-second-opinions" target="_self" class="internal"> <span>Online Second Opinions</span> </a> </li> </ul> </li> </ul> </div> </li> <li class="cmp-global-header-mobile-section-nav-header"> <button type="button" aria-expanded="false" class="cmp-global-mobile-nav-toggle-btn 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<span>Hospital Research Institutes</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/artificial-intelligence" target="_self" class="internal"> <span>Artificial Intelligence</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/gene-cell-therapy" target="_self" class="internal"> <span>Gene and Cell Therapy Institute</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/personalized-medicine" target="_self" class="internal"> <span>Personalized Medicine</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/population-health" target="_self" class="internal"> <span>Population Health</span> </a> </li> </ul> 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aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"about":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h2>What is Mass General Brigham Patient Gateway?</h2>\r\n"}}" id="about" class="cmp-text"> <h2>What is Mass General Brigham Patient Gateway?</h2> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-36821f975a":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:</p>\r\n<ul>\r\n<li><p>Communicate with your health care team</p>\r\n</li>\r\n<li><p>Schedule appointments&nbsp;</p>\r\n</li>\r\n<li><p>Participate in virtual visits&nbsp;</p>\r\n</li>\r\n<li><p>Review your medications and renew prescriptions</p>\r\n</li>\r\n<li><p>View lab or test results</p>\r\n</li>\r\n<li><p>Read visit notes and after-visit summaries</p>\r\n</li>\r\n<li><p>Request referrals&nbsp;</p>\r\n</li>\r\n<li><p>Pay your bill</p>\r\n</li>\r\n<li><p>Read health and wellness information</p>\r\n</li>\r\n</ul>\r\n<p>Parents, guardians, and adult children also can take advantage of these features to coordinate care for children, dependents, or parents.&nbsp;</p>\r\n<ul>\r\n<li><a title=\"enroll in patient gateway\" href=\"https://patientgateway.massgeneralbrigham.org/MyChart-PRD/accesscheck.asp\" target=\"_blank\">Enroll in Patient Gateway</a>&nbsp;</li>\r\n</ul>\r\n<p>Patient Gateway is available in:&nbsp;</p>\r\n<ul>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=english\" target=\"_blank\">English</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=arabic\" target=\"_blank\">Arabic</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=chinesetraditional\" target=\"_blank\">Traditional Chinese</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=haitiancreole\" target=\"_blank\">Haitian Creole</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=pt-BR\" target=\"_blank\" title=\"Patient Gateway website\">Portuguese</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=russian\" target=\"_blank\">Russian</a></p>\r\n</li>\r\n<li><p><a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=es-US\" target=\"_blank\" title=\"Patient Gateway website\">Spanish</a></p>\r\n</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n"}}" id="text-36821f975a" class="cmp-text"> <p>Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:</p> <ul> <li><p>Communicate with your health care team</p> </li> <li><p>Schedule appointments </p> </li> <li><p>Participate in virtual visits </p> </li> <li><p>Review your medications and renew prescriptions</p> </li> <li><p>View lab or test results</p> </li> <li><p>Read visit notes and after-visit summaries</p> </li> <li><p>Request referrals </p> </li> <li><p>Pay your bill</p> </li> <li><p>Read health and wellness information</p> </li> </ul> <p>Parents, guardians, and adult children also can take advantage of these features to coordinate care for children, dependents, or parents. </p> <ul> <li><a title="enroll in patient gateway" href="https://patientgateway.massgeneralbrigham.org/MyChart-PRD/accesscheck.asp" target="_blank">Enroll in Patient Gateway</a> </li> </ul> <p>Patient Gateway is available in: </p> <ul> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=english" target="_blank">English</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=arabic" target="_blank">Arabic</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=chinesetraditional" target="_blank">Traditional Chinese</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=haitiancreole" target="_blank">Haitian Creole</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=pt-BR" target="_blank" title="Patient Gateway website">Portuguese</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=russian" target="_blank">Russian</a></p> </li> <li><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?lang=es-US" target="_blank" title="Patient Gateway website">Spanish</a></p> </li> </ul> <p> </p> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"video":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h2>Mass General Brigham Patient Gateway overview video</h2>\r\n<p>Our video walks you through Patient Gateway features.&nbsp;</p>\r\n"}}" id="video" class="cmp-text"> <h2>Mass General Brigham Patient Gateway overview video</h2> <p>Our video walks you through Patient Gateway features. </p> </div> </div> <div class="video-player aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-video-player" data-video-id="GbK99SfJxFc"> <button class="cmp-video-player-play-button" type="button"> <img class="cmp-video-player-play-button__img" src="/etc.clientlibs/aem-mgb/clientlibs/clientlib-site/resources/images/play-video-icon.svg"/> <span class="sr-only"></span> </button> </div> <div class="cmp-video-player-modal" role="dialog" aria-labelledby="cmp-video-player-modal-label" tabindex="-1"> <div class="cmp-video-player-modal-label">Video Player <span></span></div> <button class="cmp-video-modal-close-button" type="button"> <img class="cmp-video-modal-close-button__img" src="/etc.clientlibs/aem-mgb/clientlibs/clientlib-site/resources/images/blue-x-close-icon.svg" alt=""/> <span class="sr-only">Close video player modal</span> </button> <iframe src="https://www.youtube.com/embed/GbK99SfJxFc?rel=0&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;" allowfullscreen></iframe> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-eda54f927a":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>This video is available in English. To view subtitles in different languages, follow these steps:&nbsp;</p>\r\n<p>1. When the video is playing, hover over or pause the video and click “settings” (the gear icon ⚙ next to “CC”) on the bottom of the video.&nbsp;</p>\r\n<p>2. After clicking settings, click “Subtitles/CC.” Then, choose from the different options to find your language. Options include: Arabic, Chinese, English, Haitian Creole, Portuguese (Brazil), Russian, and Spanish.</p>\r\n"}}" id="text-eda54f927a" class="cmp-text"> <p>This video is available in English. To view subtitles in different languages, follow these steps: </p> <p>1. When the video is playing, hover over or pause the video and click “settings” (the gear icon ⚙ next to “CC”) on the bottom of the video. </p> <p>2. After clicking settings, click “Subtitles/CC.” Then, choose from the different options to find your language. Options include: Arabic, Chinese, English, Haitian Creole, Portuguese (Brazil), Russian, and Spanish.</p> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-ef4f88a522":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p><a href=\"https://www.youtube.com/playlist?list=PLguYDaLTowCcvQf2lUumtPkv7mAChCAfF\" target=\"_blank\">Watch more how-to videos to learn more about Patient Gateway.</a></p>\r\n"}}" id="text-ef4f88a522" class="cmp-text"> <p><a href="https://www.youtube.com/playlist?list=PLguYDaLTowCcvQf2lUumtPkv7mAChCAfF" target="_blank">Watch more how-to videos to learn more about Patient Gateway.</a></p> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"guidance":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h2>How to use Patient Gateway</h2>\r\n<p>Patient Gateway is best used to make simple requests or review your health information.</p>\r\n<p>Here&nbsp;are some examples of appropriate and inappropriate use of Patient Gateway:</p>\r\n"}}" id="guidance" class="cmp-text"> <h2>How to use Patient Gateway</h2> <p>Patient Gateway is best used to make simple requests or review your health information.</p> <p>Here are some examples of appropriate and inappropriate use of Patient Gateway:</p> </div> </div> <div class="text cmp-table aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-c7e5f5fa7e":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<table cellspacing=\"0\" cellpadding=\"1\" border=\"0\">\r\n<tbody><tr><th scope=\"col\">Do use Patient Gateway to:</th>\r\n<th scope=\"col\">Do NOT use Patient Gateway to:</th>\r\n</tr><tr><td><p>Request non-urgent prescription refills.</p>\r\n</td>\r\n<td><p>Make any urgent requests or ask urgent questions. Please contact the office with any urgent needs.</p>\r\n</td>\r\n</tr><tr><td><p>Request scheduling of non-urgent appointments.</p>\r\n</td>\r\n<td><p>Send social or personal conversations, photos, and videos that are not related to health care.</p>\r\n</td>\r\n</tr><tr><td><p>Send photos or information for the care team to review before an appointment.</p>\r\n</td>\r\n<td><p>Discuss complex medical issues or new severe medical symptoms. These are often best addressed in a visit with your provider or care team.</p>\r\n</td>\r\n</tr><tr><td><p>View bills and make payments.</p>\r\n</td>\r\n<td><p>Ask questions about family members from your own Patient Gateway account.</p>\r\n</td>\r\n</tr><tr><td><p>Securely message your care team for non-urgent medical concerns.</p>\r\n</td>\r\n<td><p>Make complaints about other providers or care experiences. If you have concerns about your experience, please <a title=\"Patient Family Relations contact information\" href=\"/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/patient-family-relations.pdf\" target=\"_blank\">contact the patient relations office</a> for the clinic or hospital.</p>\r\n</td>\r\n</tr><tr><td><p>View health information, such as your medication list, test results, and screening tests you might be due for.</p>\r\n</td>\r\n<td>&nbsp;</td>\r\n</tr></tbody></table>\r\n"}}" id="text-c7e5f5fa7e" class="cmp-text"> <table cellspacing="0" cellpadding="1" border="0"> <tbody><tr><th scope="col">Do use Patient Gateway to:</th> <th scope="col">Do NOT use Patient Gateway to:</th> </tr><tr><td><p>Request non-urgent prescription refills.</p> </td> <td><p>Make any urgent requests or ask urgent questions. Please contact the office with any urgent needs.</p> </td> </tr><tr><td><p>Request scheduling of non-urgent appointments.</p> </td> <td><p>Send social or personal conversations, photos, and videos that are not related to health care.</p> </td> </tr><tr><td><p>Send photos or information for the care team to review before an appointment.</p> </td> <td><p>Discuss complex medical issues or new severe medical symptoms. These are often best addressed in a visit with your provider or care team.</p> </td> </tr><tr><td><p>View bills and make payments.</p> </td> <td><p>Ask questions about family members from your own Patient Gateway account.</p> </td> </tr><tr><td><p>Securely message your care team for non-urgent medical concerns.</p> </td> <td><p>Make complaints about other providers or care experiences. If you have concerns about your experience, please <a title="Patient Family Relations contact information" href="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/patient-family-relations.pdf" target="_blank">contact the patient relations office</a> for the clinic or hospital.</p> </td> </tr><tr><td><p>View health information, such as your medication list, test results, and screening tests you might be due for.</p> </td> <td> </td> </tr></tbody></table> </div> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-2d29d0f62c":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>These additional features are available:</p>\r\n<ul>\r\n<li><p><b>Mobile app</b>: Patients can easily access Patient Gateway using our mobile app. It is available for both&nbsp;<a href=\"https://play.google.com/store/apps/details?id=org.partners.ppgmob&amp;hl=en_US&amp;gl=US\" target=\"_blank\">Android</a>&nbsp;and&nbsp;<a href=\"https://apps.apple.com/us/app/patient-gateway/id1175078347\" target=\"_blank\">iOS</a>.</p>\r\n</li>\r\n<li><p><b>eCheck-in</b>: Patients of practices using eCheck-in can verify and update insurance information, fill out questionnaires, and pay co-pays online before their appointment.</p>\r\n</li>\r\n<li><p><b>Virtual Visits</b>: You may be able to sign onto a virtual visit from a link in Patient Gateway. Virtual visits can take place from home or another private location.</p>\r\n</li>\r\n<li><p><b>Information about your hospital stay</b>: If you are admitted to one of our hospitals as an inpatient, you can see important information about your hospital stay. This information includes your inpatient medication list, who is on your care team and their progress notes, and education materials.</p>\r\n</li>\r\n</ul>\r\n"}}" id="text-2d29d0f62c" class="cmp-text"> <p>These additional features are available:</p> <ul> <li><p><b>Mobile app</b>: Patients can easily access Patient Gateway using our mobile app. It is available for both <a href="https://play.google.com/store/apps/details?id=org.partners.ppgmob&hl=en_US&gl=US" target="_blank">Android</a> and <a href="https://apps.apple.com/us/app/patient-gateway/id1175078347" target="_blank">iOS</a>.</p> </li> <li><p><b>eCheck-in</b>: Patients of practices using eCheck-in can verify and update insurance information, fill out questionnaires, and pay co-pays online before their appointment.</p> </li> <li><p><b>Virtual Visits</b>: You may be able to sign onto a virtual visit from a link in Patient Gateway. Virtual visits can take place from home or another private location.</p> </li> <li><p><b>Information about your hospital stay</b>: If you are admitted to one of our hospitals as an inpatient, you can see important information about your hospital stay. This information includes your inpatient medication list, who is on your care team and their progress notes, and education materials.</p> </li> </ul> </div> </div> <div class="global-button button aem-GridColumn aem-GridColumn--default--12"> </div> <div class="title aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"faq":{"@type":"aem-mgb/components/title","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"FAQs"}}" id="faq" class="cmp-title"> <h2 class="cmp-title__text">FAQs</h2> </div> </div> <div class="accordion panelcontainer aem-GridColumn aem-GridColumn--default--12"> <div id="accordion-c4cba16dd0" class="cmp-accordion" data-cmp-is="accordion" data-cmp-data-layer="{"accordion-c4cba16dd0":{"shownItems":[],"@type":"core/wcm/components/accordion/v1/accordion","repo:modifyDate":"2024-04-12T19:02:35Z"}}" data-placeholder-text="false"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-c4cba16dd0-item-1fc7683579":{"@type":"aem-mgb/components/accordion/item","dc:title":"How can I enroll in Mass General Brigham Patient Gateway?"}}" id="accordion-c4cba16dd0-item-1fc7683579"> <h3 class="cmp-accordion__header"> <button id="accordion-c4cba16dd0-item-1fc7683579-button" class="cmp-accordion__button" aria-controls="accordion-c4cba16dd0-item-1fc7683579-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How can I enroll in Mass General Brigham Patient Gateway?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-c4cba16dd0-item-1fc7683579-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-c4cba16dd0-item-1fc7683579-button"><div class="container responsivegrid cmp-container-1440-no-gutters"> <div id="container-1fc7683579" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-3bbd3a3349":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>Download instructions below on how to access Patient Gateway with an activation code or how to self-enroll without one.&nbsp;</p>\r\n<p>Once you enroll, you can receive pre-visit questionnaires, appointment reminders, and use eCheck-in. You also can choose how you’d like to be notified about new Patient Gateway messages, including email or text messages.</p>\r\n"}}" id="text-3bbd3a3349" class="cmp-text"> <p>Download instructions below on how to access Patient Gateway with an activation code or how to self-enroll without one. </p> <p>Once you enroll, you can receive pre-visit questionnaires, appointment reminders, and use eCheck-in. You also can choose how you’d like to be notified about new Patient Gateway messages, including email or text messages.</p> </div> </div> <div class="global-button button cmp-button-global-blue-white aem-GridColumn aem-GridColumn--default--12"> <a id="button-83b4ffae20" class="cmp-button-external" href="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20with%20activation%20link.pdf" target="_blank" data-cmp-clickable data-asset-path="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20with%20activation%20link.pdf" data-cmp-data-layer="{"button-83b4ffae20":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"Enroll with activation link","xdm:linkURL":"/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20with%20activation%20link.pdf"}}"> <span class="cmp-button-text">Enroll with activation link</span>  <span class="sr-only">(triggers file download)</span> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M8.178 29h15.634a3.19 3.19 0 0 0 3.178-3.19V9.775a3.17 3.17 0 0 0-.84-2.16L21.935 3.03A3.154 3.154 0 0 0 19.598 2H8.178A3.19 3.19 0 0 0 5 5.19v20.62A3.19 3.19 0 0 0 8.178 29ZM7.444 5.19a.74.74 0 0 1 .734-.735h9.533v6.715h6.845v14.64a.74.74 0 0 1-.734.736H8.178a.74.74 0 0 1-.734-.737V5.191Zm16.398 3.526h-3.686V4.71l3.686 4.006ZM15.55 23.512c.137.058.294.088.45.088h.04c.156-.01.312-.04.459-.098.088-.04.166-.079.244-.138.049-.039.147-.127.147-.127l3.91-3.928a1.23 1.23 0 0 0 0-1.737 1.218 1.218 0 0 0-1.73 0l-1.828 1.836v-6.363c0-.677-.548-1.227-1.222-1.227-.675 0-1.223.55-1.223 1.227v6.363l-1.828-1.836a1.218 1.218 0 0 0-1.73 0 1.23 1.23 0 0 0 0 1.737l3.91 3.938c.128.117.255.206.401.265Z"/> </svg> </a> </div> <div class="global-button button cmp-button-global-white-blue aem-GridColumn aem-GridColumn--default--12"> <a id="button-2a1d71e3ba" class="cmp-button-external" href="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20without%20activation%20link.pdf" target="_blank" data-cmp-clickable data-asset-path="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20without%20activation%20link.pdf" data-cmp-data-layer="{"button-2a1d71e3ba":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"Enroll without activation link","xdm:linkURL":"/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/Enrolling%20PGateway%20without%20activation%20link.pdf"}}"> <span class="cmp-button-text">Enroll without activation link</span>  <span class="sr-only">(triggers file download)</span> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M8.178 29h15.634a3.19 3.19 0 0 0 3.178-3.19V9.775a3.17 3.17 0 0 0-.84-2.16L21.935 3.03A3.154 3.154 0 0 0 19.598 2H8.178A3.19 3.19 0 0 0 5 5.19v20.62A3.19 3.19 0 0 0 8.178 29ZM7.444 5.19a.74.74 0 0 1 .734-.735h9.533v6.715h6.845v14.64a.74.74 0 0 1-.734.736H8.178a.74.74 0 0 1-.734-.737V5.191Zm16.398 3.526h-3.686V4.71l3.686 4.006ZM15.55 23.512c.137.058.294.088.45.088h.04c.156-.01.312-.04.459-.098.088-.04.166-.079.244-.138.049-.039.147-.127.147-.127l3.91-3.928a1.23 1.23 0 0 0 0-1.737 1.218 1.218 0 0 0-1.73 0l-1.828 1.836v-6.363c0-.677-.548-1.227-1.222-1.227-.675 0-1.223.55-1.223 1.227v6.363l-1.828-1.836a1.218 1.218 0 0 0-1.73 0 1.23 1.23 0 0 0 0 1.737l3.91 3.938c.128.117.255.206.401.265Z"/> </svg> </a> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-c4cba16dd0-item-7819fb54ba":{"@type":"aem-mgb/components/accordion/item","dc:title":"I am a caregiver (spouse, parent, etc.) of a patient. How can I get access to their account?"}}" id="accordion-c4cba16dd0-item-7819fb54ba"> <h3 class="cmp-accordion__header"> <button id="accordion-c4cba16dd0-item-7819fb54ba-button" class="cmp-accordion__button" aria-controls="accordion-c4cba16dd0-item-7819fb54ba-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">I am a caregiver (spouse, parent, etc.) of a patient. How can I get access to their account?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-c4cba16dd0-item-7819fb54ba-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-c4cba16dd0-item-7819fb54ba-button"><div class="container responsivegrid cmp-container-1440-no-gutters"> <div id="container-7819fb54ba" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-f97322bca2":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>A Patient Gateway patient care representative (PCR) account can be set up for patients. A Patient Gateway PCR is not the same thing as a health care proxy. A spouse, parent, adult child, or other designee may become a Patient Gateway PCR if they have been authorized by the patient. Please note that Patient Gateway access for teens and their PCR is&nbsp;<a href=\"https://www.massgeneralbrigham.org/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/PatientGateway-PCR.proxy-pedi.pdf\" target=\"_blank\" title=\"PDF: Patient Gateway access for children and teens\">limited</a>&nbsp;to meet state regulations for confidential teen care.</p>\r\n"}}" id="text-f97322bca2" class="cmp-text"> <p>A Patient Gateway patient care representative (PCR) account can be set up for patients. A Patient Gateway PCR is not the same thing as a health care proxy. A spouse, parent, adult child, or other designee may become a Patient Gateway PCR if they have been authorized by the patient. Please note that Patient Gateway access for teens and their PCR is <a href="https://www.massgeneralbrigham.org/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/PatientGateway-PCR.proxy-pedi.pdf" target="_blank" title="PDF: Patient Gateway access for children and teens">limited</a> to meet state regulations for confidential teen care.</p> </div> </div> <div class="global-button button cmp-button-global-blue-white aem-GridColumn aem-GridColumn--default--12"> <a id="button-f4f148efc6" class="cmp-button-external" href="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/patient-gateway-proxy-adult-english.pdf" target="_blank" data-cmp-clickable data-asset-path="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/patient-gateway-proxy-adult-english.pdf" data-cmp-data-layer="{"button-f4f148efc6":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"How to get PCR access for adult patients","xdm:linkURL":"/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/patient-gateway-proxy-adult-english.pdf"}}"> <span class="cmp-button-text">How to get PCR access for adult patients</span>  <span class="sr-only">(triggers file download)</span> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M8.178 29h15.634a3.19 3.19 0 0 0 3.178-3.19V9.775a3.17 3.17 0 0 0-.84-2.16L21.935 3.03A3.154 3.154 0 0 0 19.598 2H8.178A3.19 3.19 0 0 0 5 5.19v20.62A3.19 3.19 0 0 0 8.178 29ZM7.444 5.19a.74.74 0 0 1 .734-.735h9.533v6.715h6.845v14.64a.74.74 0 0 1-.734.736H8.178a.74.74 0 0 1-.734-.737V5.191Zm16.398 3.526h-3.686V4.71l3.686 4.006ZM15.55 23.512c.137.058.294.088.45.088h.04c.156-.01.312-.04.459-.098.088-.04.166-.079.244-.138.049-.039.147-.127.147-.127l3.91-3.928a1.23 1.23 0 0 0 0-1.737 1.218 1.218 0 0 0-1.73 0l-1.828 1.836v-6.363c0-.677-.548-1.227-1.222-1.227-.675 0-1.223.55-1.223 1.227v6.363l-1.828-1.836a1.218 1.218 0 0 0-1.73 0 1.23 1.23 0 0 0 0 1.737l3.91 3.938c.128.117.255.206.401.265Z"/> </svg> </a> </div> <div class="global-button button cmp-button-global-blue-white aem-GridColumn aem-GridColumn--default--12"> <a id="button-4cbc5701ee" class="cmp-button-external" href="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/PatientGateway-PCR.proxy-pedi.pdf" target="_blank" data-cmp-clickable data-asset-path="/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/PatientGateway-PCR.proxy-pedi.pdf" data-cmp-data-layer="{"button-4cbc5701ee":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"How to get PCR access for patients who are children and teens","xdm:linkURL":"/content/dam/mgb-global/en/patient-care/patient-and-visitor-information/patient-gateway/documents/PatientGateway-PCR.proxy-pedi.pdf"}}"> <span class="cmp-button-text">How to get PCR access for patients who are children and teens</span>  <span class="sr-only">(triggers file download)</span> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M8.178 29h15.634a3.19 3.19 0 0 0 3.178-3.19V9.775a3.17 3.17 0 0 0-.84-2.16L21.935 3.03A3.154 3.154 0 0 0 19.598 2H8.178A3.19 3.19 0 0 0 5 5.19v20.62A3.19 3.19 0 0 0 8.178 29ZM7.444 5.19a.74.74 0 0 1 .734-.735h9.533v6.715h6.845v14.64a.74.74 0 0 1-.734.736H8.178a.74.74 0 0 1-.734-.737V5.191Zm16.398 3.526h-3.686V4.71l3.686 4.006ZM15.55 23.512c.137.058.294.088.45.088h.04c.156-.01.312-.04.459-.098.088-.04.166-.079.244-.138.049-.039.147-.127.147-.127l3.91-3.928a1.23 1.23 0 0 0 0-1.737 1.218 1.218 0 0 0-1.73 0l-1.828 1.836v-6.363c0-.677-.548-1.227-1.222-1.227-.675 0-1.223.55-1.223 1.227v6.363l-1.828-1.836a1.218 1.218 0 0 0-1.73 0 1.23 1.23 0 0 0 0 1.737l3.91 3.938c.128.117.255.206.401.265Z"/> </svg> </a> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-c4cba16dd0-item-31d2b11a9f":{"@type":"aem-mgb/components/accordion/item","repo:modifyDate":"2024-04-12T19:02:35Z","dc:title":"How can I get technical support?"}}" id="accordion-c4cba16dd0-item-31d2b11a9f"> <h3 class="cmp-accordion__header"> <button id="accordion-c4cba16dd0-item-31d2b11a9f-button" class="cmp-accordion__button" aria-controls="accordion-c4cba16dd0-item-31d2b11a9f-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How can I get technical support?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-c4cba16dd0-item-31d2b11a9f-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-c4cba16dd0-item-31d2b11a9f-button"><div class="container responsivegrid cmp-container-1440-no-gutters"> <div id="container-31d2b11a9f" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-e423ad92af":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p>Our team can help you address any questions or concerns.&nbsp;<a href=\"https://ppgapp.partners.org/public/support/faq/portal?lang=en-US\">Read our FAQs</a>&nbsp;or contact Patient Gateway Technical Support at 800-745-9683.</p>\r\n"}}" id="text-e423ad92af" class="cmp-text"> <p>Our team can help you address any questions or concerns. <a href="https://ppgapp.partners.org/public/support/faq/portal?lang=en-US">Read our FAQs</a> or contact Patient Gateway Technical Support at 800-745-9683.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"participants":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h2>Patient Gateway participating members and affiliates</h2>\r\n<h3>Founding members</h3>\r\n<ul>\r\n<li><p><a href=\"https://www.brighamandwomens.org/\" target=\"_blank\">Brigham and Women's Hospital</a></p>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li><a href=\"https://www.massgeneral.org/\" target=\"_blank\">Massachusetts General Hospital</a></li>\r\n</ul>\r\n"}}" id="participants" class="cmp-text"> <h2>Patient Gateway participating members and affiliates</h2> <h3>Founding members</h3> <ul> <li><p><a href="https://www.brighamandwomens.org/" target="_blank">Brigham and Women's Hospital</a></p> </li> </ul> <ul> <li><a href="https://www.massgeneral.org/" target="_blank">Massachusetts General Hospital</a></li> </ul> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-cdff4c227e":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h3>Members</h3>\r\n<ul>\r\n<li><p><a href=\"https://www.brighamandwomensfaulkner.org/\" target=\"_blank\">Brigham and Women's Faulkner Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.cooleydickinson.org/\" target=\"_blank\">Cooley Dickinson Health Care</a></p>\r\n</li>\r\n<li><p><a href=\"https://partnerscommunityphysicians.org/\" target=\"_blank\">Community Physicians Organization</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.mvhospital.com/\" target=\"_blank\">Martha's Vineyard Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.masseyeandear.org/\" target=\"_blank\" title=\"Mass Eye and Ear\">Mass Eye and Ear</a></p>\r\n</li>\r\n<li><p><a href=\"https://partnersathome.org/\" target=\"_blank\">Mass General Brigham Home Care</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.mcleanhospital.org/\" target=\"_blank\">McLean Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"http://nantuckethospital.org/\" target=\"_blank\">Nantucket Cottage Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.nwh.org/\" target=\"_blank\">Newton-Wellesley Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"https://salem.massgeneralbrigham.org/\" target=\"_blank\">Salem Hospital</a></p>\r\n</li>\r\n<li><p><a href=\"https://spauldingrehab.org/\" target=\"_blank\" title=\"Spaulding Rehab Network\">Spaulding Rehabilitation</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.wdhospital.org/wdh\" target=\"_blank\">Wentworth-Douglass Hospital</a></p>\r\n</li>\r\n</ul>\r\n"}}" id="text-cdff4c227e" class="cmp-text"> <h3>Members</h3> <ul> <li><p><a href="https://www.brighamandwomensfaulkner.org/" target="_blank">Brigham and Women's Faulkner Hospital</a></p> </li> <li><p><a href="https://www.cooleydickinson.org/" target="_blank">Cooley Dickinson Health Care</a></p> </li> <li><p><a href="https://partnerscommunityphysicians.org/" target="_blank">Community Physicians Organization</a></p> </li> <li><p><a href="https://www.mvhospital.com/" target="_blank">Martha's Vineyard Hospital</a></p> </li> <li><p><a href="https://www.masseyeandear.org/" target="_blank" title="Mass Eye and Ear">Mass Eye and Ear</a></p> </li> <li><p><a href="https://partnersathome.org/" target="_blank">Mass General Brigham Home Care</a></p> </li> <li><p><a href="https://www.mcleanhospital.org/" target="_blank">McLean Hospital</a></p> </li> <li><p><a href="http://nantuckethospital.org/" target="_blank">Nantucket Cottage Hospital</a></p> </li> <li><p><a href="https://www.nwh.org/" target="_blank">Newton-Wellesley Hospital</a></p> </li> <li><p><a href="https://salem.massgeneralbrigham.org/" target="_blank">Salem Hospital</a></p> </li> <li><p><a href="https://spauldingrehab.org/" target="_blank" title="Spaulding Rehab Network">Spaulding Rehabilitation</a></p> </li> <li><p><a href="https://www.wdhospital.org/wdh" target="_blank">Wentworth-Douglass Hospital</a></p> </li> </ul> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-0815cb77ad":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<h3>Affiliated organizations of Patient Gateway</h3>\r\n<ul>\r\n<li><p><a href=\"https://www.dana-farber.org/\" target=\"_blank\">Dana-Farber Cancer Institute</a></p>\r\n</li>\r\n<li><p><a href=\"https://www.eyeboston.com/\" target=\"_blank\">Ophthalmic Consultants of Boston</a></p>\r\n</li>\r\n</ul>\r\n"}}" id="text-0815cb77ad" class="cmp-text"> <h3>Affiliated organizations of Patient Gateway</h3> <ul> <li><p><a href="https://www.dana-farber.org/" target="_blank">Dana-Farber Cancer Institute</a></p> </li> <li><p><a href="https://www.eyeboston.com/" target="_blank">Ophthalmic Consultants of Boston</a></p> </li> </ul> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-f9710ca9a5":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-04-12T19:02:35Z","xdm:text":"<p><i>Last updated 2/7/2023</i></p>\r\n"}}" id="text-f9710ca9a5" class="cmp-text"> <p><i>Last updated 2/7/2023</i></p> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-e7e7d6d7e5" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> <footer class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-0bcc9d89fb" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-4f87aec969" class="cmp-container"> <div 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