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<!DOCTYPE html><html lang="en"><head> <meta charset="utf-8"> <title>I Need Help</title>  <link rel="manifest" href="./manifest.json"> <meta content="Find help and resources for contracted parties, new gTLD applicants, and the Internet community at large." name="description">  <base href="/"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="icon" type="image/x-icon" href="favicon.ico"> <link rel="apple-touch-icon" href="favicon.ico"> <meta name="theme-color" content="#008080">  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/0191ec5b-f444-7ae1-affc-c6b451de20e4/OtAutoBlock.js"></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" data-language="en" type="text/javascript" charset="UTF-8" data-domain-script="0191ec5b-f444-7ae1-affc-c6b451de20e4"></script> <script type="text/javascript"> function OptanonWrapper() { } </script>  <link rel="stylesheet" href="styles-TRNZ7RNG.css"><style 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a[_ngcontent-ng-c4171800029]{color:#fff;font-weight:400;text-decoration:none}@media print,screen and (max-width: 63.99875em){.mega-menu-category[_ngcontent-ng-c4171800029]{height:auto;margin-top:.625rem}.flex-column[_ngcontent-ng-c4171800029] .mega-menu-category[_ngcontent-ng-c4171800029]:last-child{flex-grow:0}.indent[_ngcontent-ng-c4171800029]{margin-left:0}}</style><style ng-app-id="ng">{ } iti-authored-image-cards iti-authored-content-common-header div p { margin-bottom: 0; }</style><style ng-app-id="ng"> [_nghost-ng-c3386310749] .gsp-generic-image-right, [_nghost-ng-c3386310749] .gsp-generic-image-left { margin-top: 0.3125rem; margin-bottom: 1.25rem; } [_nghost-ng-c3386310749] .gsp-generic-image-right { float: right; margin-left: 1.5rem; margin-right: 0; } [_nghost-ng-c3386310749] .gsp-generic-image-left { float: left; margin-left: 0; margin-right: 1.5rem; } @media print, screen and (max-width: 39.99875em) { [_nghost-ng-c3386310749] .gsp-generic-image-left, [_nghost-ng-c3386310749] .gsp-generic-image-right { float: none; margin: 2.25rem 0; } [_nghost-ng-c3386310749] .gsp-generic-image-left img, [_nghost-ng-c3386310749] .gsp-generic-image-right img { width: 100%; height: auto; } } .title-body-bridge[_ngcontent-ng-c3386310749] { margin-bottom: 1.5rem; }</style><style ng-app-id="ng">.title-content[_ngcontent-ng-c2422093428]{margin-bottom:3rem}.title-content[_ngcontent-ng-c2422093428] h1[_ngcontent-ng-c2422093428]{margin-bottom:0}.title-content[_ngcontent-ng-c2422093428] h1[_ngcontent-ng-c2422093428]:not(.ask-headline){width:fit-content!important}.description[_ngcontent-ng-c2422093428], .display-description[_ngcontent-ng-c2422093428]{margin-top:-1.5rem;margin-bottom:3rem} .lower-roman{list-style-type:lower-roman} .lower-alpha{list-style-type:lower-alpha} .upper-roman{list-style-type:upper-roman} .upper-alpha{list-style-type:upper-alpha} pre>code{display:inline-block;white-space:pre-wrap} table th p, table th li, table td p, table td li{font-size:.875rem} table a{color:#002b49}</style><style ng-app-id="ng">.wrapper-content[_ngcontent-ng-c2668004679]{margin-top:2.25rem}</style><style ng-app-id="ng">.component-container[_ngcontent-ng-c1027764925]{position:sticky;top:0;width:4rem;text-align:center;z-index:1;margin-bottom:1.5rem}@media print,screen and (max-width: 39.99875em){.component-container[_ngcontent-ng-c1027764925]{z-index:0}}.component-container[_ngcontent-ng-c1027764925]:dir(rtl){margin-left:0}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]{display:block;cursor:pointer;width:2.375rem;height:2.375rem;border-radius:50%;margin:.5rem auto;border:1px solid #002b49;background-repeat:no-repeat;background-size:1.25rem auto;background-position:center}.share-media-buttons[_ngcontent-ng-c1027764925] button.twitter-icon[_ngcontent-ng-c1027764925]{border-color:#00aced;margin-top:0}.share-media-buttons[_ngcontent-ng-c1027764925] button.x-icon[_ngcontent-ng-c1027764925]{border-color:#0a0a0a;margin-top:0}.share-media-buttons[_ngcontent-ng-c1027764925] button.facebook-icon[_ngcontent-ng-c1027764925]{border-color:#3b5998}.share-media-buttons[_ngcontent-ng-c1027764925] button.linkedin-icon[_ngcontent-ng-c1027764925]{border-color:#007bb6}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.twitter-icon{background-color:#00aced;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/twitter.svg)}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.x-icon{background-color:#0a0a0a;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/x.svg)}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.facebook-icon{background-color:#3b5998;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/facebook.svg)}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.linkedin-icon{background-color:#007bb6;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/linkedin.svg)}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.email-icon{background-color:#002b49;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/email.svg)}.share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:hover.copy-icon{background-color:#002b49;background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#white/link.svg)}.success-text[_ngcontent-ng-c1027764925]{width:100%}.circle-check-icon[_ngcontent-ng-c1027764925]{display:inline-flex;align-items:center}.circle-check-icon[_ngcontent-ng-c1027764925]:before{background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#green/baseline-check_circle-24px.svg);background-repeat:no-repeat;background-size:1.5rem auto;background-position:center;height:1.5rem;width:1.5rem;vertical-align:middle;display:inline-block;content:" "}.notification-wrapper[_ngcontent-ng-c1027764925]{padding:.5rem .75rem}@media print,screen and (max-width: 63.99875em){.component-container[_ngcontent-ng-c1027764925]{position:relative;margin-left:0;top:0;width:100%;text-align:justify;display:inline-block}.component-container[_ngcontent-ng-c1027764925]:dir(rtl){margin-right:0;margin-left:0}.component-container[_ngcontent-ng-c1027764925] .share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]{display:inline;cursor:pointer;margin:0;margin-right:1rem}.component-container[_ngcontent-ng-c1027764925] .share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:last-child{margin-right:0}.component-container[_ngcontent-ng-c1027764925] .share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:dir(rtl):first-child{margin-right:0;margin-left:0}.component-container[_ngcontent-ng-c1027764925] .share-media-buttons[_ngcontent-ng-c1027764925] button[_ngcontent-ng-c1027764925]:dir(rtl):last-child{margin-left:0;margin-right:1rem}}</style><style ng-app-id="ng">.notification[_ngcontent-ng-c3844381510]{width:max-content;position:absolute;align-items:center;justify-content:space-between;background:#fff;box-shadow:0 0 5px #8a8a8ab3;font-size:.9rem}</style><meta name="og:site_name" value="ICANN"><meta name="og:type" value="website"><meta name="og:image" value="https://itp.cdn.icann.org/en/files/homepage/icann-logo-on-blue-536x302-13-02-2023-en-large.jpg"><meta name="og:title" value="I Need Help"><meta name="og:url" value="http://www.icann.org/en/help"><meta name="og:description" value="Find help and resources for contracted parties, new gTLD applicants, and the Internet community at large."><style ng-app-id="ng">.hero-content[_ngcontent-ng-c3177698898]{align-items:center}@media print,screen and (max-width: 63.99875em){.hero-content[_ngcontent-ng-c3177698898]{padding:.5rem}}.hero-content__title[_ngcontent-ng-c3177698898] h1[_ngcontent-ng-c3177698898]{color:#fff;margin-bottom:.625rem}.hero-content__description[_ngcontent-ng-c3177698898]{margin-bottom:1.5rem}.hero-content__button[_ngcontent-ng-c3177698898] .expanded[_ngcontent-ng-c3177698898]{margin:0}.hero-content__menu[_ngcontent-ng-c3177698898]{width:100%}button[_ngcontent-ng-c3177698898]{padding-left:3rem;padding-right:3rem}</style><style ng-app-id="ng">.hero-content[_ngcontent-ng-c1614869878]{align-items:center;margin-right:2.5rem}@media print,screen and (min-width: 40em){.hero-content[_ngcontent-ng-c1614869878]{max-width:432px}}@media print,screen and (min-width: 64em){.hero-content[_ngcontent-ng-c1614869878]{max-width:600px}}.hero-content__title[_ngcontent-ng-c1614869878] p[_ngcontent-ng-c1614869878]{margin-bottom:.625rem;font-size:2rem;line-height:1.25;font-weight:700;color:#fff}.hero-content__description[_ngcontent-ng-c1614869878]{margin-bottom:1.5rem}.hero-content__button[_ngcontent-ng-c1614869878] .button[_ngcontent-ng-c1614869878], .hero-content__button[_ngcontent-ng-c1614869878] .expanded[_ngcontent-ng-c1614869878]{margin:0}.hero-content__menu[_ngcontent-ng-c1614869878]{width:100%}button[_ngcontent-ng-c1614869878]{padding-left:3rem;padding-right:3rem}</style><style ng-app-id="ng">[_nghost-ng-c4111258385]{display:block}.hero-banner__content[_ngcontent-ng-c4111258385]{color:#fff;background-color:#002b49;background-repeat:no-repeat;background-size:cover;background-position:center;min-height:18.75rem;padding:2.5rem;display:flex}.hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385]{width:100%}.hero-banner__content[_ngcontent-ng-c4111258385]:dir(rtl){transform:scaleX(-1)}.hero-banner__content[_ngcontent-ng-c4111258385]:dir(rtl) .cell[_ngcontent-ng-c4111258385]:first-child{width:100%;transform:scaleX(-1)}.hero-banner__content[_ngcontent-ng-c4111258385]:dir(rtl) .hero-banner__content--description[_ngcontent-ng-c4111258385] .cell[_ngcontent-ng-c4111258385]:first-child{width:50%;transform:scaleX(1)}@media print,screen and (min-width: 64em){.hero-banner__content[_ngcontent-ng-c4111258385]{background-image:var(--large-hero-banner-background)}}@media print,screen and (min-width: 40em) and (max-width: 63.99875em){.hero-banner__content[_ngcontent-ng-c4111258385]{background-image:var(--medium-hero-banner-background)}.hero-banner__content.no-image[_ngcontent-ng-c4111258385]{background-image:none}}@media print,screen and (max-width: 39.99875em){.hero-banner__content[_ngcontent-ng-c4111258385]{background-image:var(--small-hero-banner-background);min-height:28.75rem;padding:1.875rem;position:relative}.hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385]{align-self:flex-end}.hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385] .hero-content{margin-right:0}.hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385] .hero-content .hero-content__button button{padding-left:1rem;padding-right:1rem}.hero-banner__content.no-image[_ngcontent-ng-c4111258385]{background-image:none}}@media print,screen and (max-width: 39.99875em){html:lang(ar)[_nghost-ng-c4111258385] .hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385] .hero-content, html:lang(ar) [_nghost-ng-c4111258385] .hero-banner__content[_ngcontent-ng-c4111258385] > div[_ngcontent-ng-c4111258385] .hero-content{margin-right:2.25rem!important}html:lang(ar)[_nghost-ng-c4111258385] .hero-banner__content--description[_ngcontent-ng-c4111258385] .cell[_ngcontent-ng-c4111258385]:first-child, html:lang(ar) [_nghost-ng-c4111258385] .hero-banner__content--description[_ngcontent-ng-c4111258385] .cell[_ngcontent-ng-c4111258385]:first-child{width:100%!important}}</style><style ng-app-id="ng">.banner-menu[_ngcontent-ng-c2886403800]{display:flex;align-items:baseline;justify-content:space-between;padding:.625rem 1.5rem .625rem 1rem;border:1px solid #CCD5DB;border-radius:0 0 3px 3px}[lang=es][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800], [lang=es] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800], [lang=fr][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800], [lang=fr] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800], [lang=ru][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800], [lang=ru] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800]{flex-wrap:nowrap;gap:1.5rem}[lang=es][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=es] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=es][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less, [lang=es] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less, [lang=fr][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=fr] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=fr][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less, [lang=fr] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less, [lang=ru][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=ru] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, [lang=ru][_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less, [lang=ru] [_nghost-ng-c2886403800] .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less{align-items:normal!important}@media print,screen and (max-width: 39.99875em){.banner-menu[_ngcontent-ng-c2886403800]{flex-wrap:nowrap;gap:1.5rem}.banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, .banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less{align-items:normal!important}}.banner-menu[_ngcontent-ng-c2886403800]{display:flex;align-items:baseline;flex-wrap:nowrap;justify-content:space-between;padding:.625rem 1.5rem .625rem 1rem;border:1px solid #CCD5DB;border-radius:0 0 3px 3px}.banner-menu[_ngcontent-ng-c2886403800]:dir(rtl){padding:.625rem 1rem .625rem 1.5rem}.banner-menu[_ngcontent-ng-c2886403800] .menu-items[_ngcontent-ng-c2886403800]{display:flex;gap:1.5rem;justify-content:space-between;flex-grow:1;flex-wrap:nowrap}.banner-menu[_ngcontent-ng-c2886403800] .more-items[_ngcontent-ng-c2886403800]{padding-left:1rem;padding-right:0}.banner-menu[_ngcontent-ng-c2886403800] .more-items[_ngcontent-ng-c2886403800]:dir(rtl){padding-right:1rem;padding-left:0}.server-style.banner-menu [lang=es][_nghost-ng-c2886403800], [lang=es] [_nghost-ng-c2886403800], .server-style.banner-menu [lang=fr][_nghost-ng-c2886403800], [lang=fr] [_nghost-ng-c2886403800], .server-style.banner-menu [lang=ru][_nghost-ng-c2886403800], [lang=ru] [_nghost-ng-c2886403800]{flex-wrap:nowrap;gap:1.5rem}.server-style.banner-menu [lang=es][_nghost-ng-c2886403800] .item-dropdown .expand-more, [lang=es] [_nghost-ng-c2886403800] .item-dropdown .expand-more, .server-style.banner-menu [lang=es][_nghost-ng-c2886403800] .item-dropdown .expand-less, [lang=es] [_nghost-ng-c2886403800] .item-dropdown .expand-less, .server-style.banner-menu [lang=fr][_nghost-ng-c2886403800] .item-dropdown .expand-more, [lang=fr] [_nghost-ng-c2886403800] .item-dropdown .expand-more, .server-style.banner-menu [lang=fr][_nghost-ng-c2886403800] .item-dropdown .expand-less, [lang=fr] [_nghost-ng-c2886403800] .item-dropdown .expand-less, .server-style.banner-menu [lang=ru][_nghost-ng-c2886403800] .item-dropdown .expand-more, [lang=ru] [_nghost-ng-c2886403800] .item-dropdown .expand-more, .server-style.banner-menu [lang=ru][_nghost-ng-c2886403800] .item-dropdown .expand-less, [lang=ru] [_nghost-ng-c2886403800] .item-dropdown .expand-less{align-items:normal!important}@media print,screen and (max-width: 39.99875em){.server-style.banner-menu[_ngcontent-ng-c2886403800]{flex-wrap:nowrap;gap:1.5rem}.server-style.banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-more, .server-style.banner-menu[_ngcontent-ng-c2886403800] .item-dropdown .expand-less{align-items:normal!important}}</style><style ng-app-id="ng">.item-dropdown[_ngcontent-ng-c1864855799]:hover{cursor:pointer}.item-dropdown__link[_ngcontent-ng-c1864855799]{padding:.3rem 0 0;position:relative}.item-dropdown__link.open-in-new-icon[_ngcontent-ng-c1864855799]{padding-top:.125rem}.item-dropdown__link.open-in-new-icon[_ngcontent-ng-c1864855799]:after{margin-left:.5rem;position:relative;top:-.125rem}.item-dropdown__link.open-in-new-icon[_ngcontent-ng-c1864855799]:dir(rtl){top:-3px}.item-dropdown__link.open-in-new-icon[_ngcontent-ng-c1864855799]:dir(rtl):after{transform:scaleX(-1);top:0;margin-left:0;margin-right:.5rem}.item-dropdown__active[_ngcontent-ng-c1864855799]{padding-top:1px;font-weight:700;color:#047bc1;text-decoration:underline}.item-dropdown__active.banner-menu.browser-style[_nghost-ng-c1864855799], .banner-menu.browser-style [_nghost-ng-c1864855799]{white-space:nowrap;position:relative}.item-dropdown[_ngcontent-ng-c1864855799] .expand-more[_ngcontent-ng-c1864855799]{display:inline-flex;align-items:center}.item-dropdown[_ngcontent-ng-c1864855799] .expand-more[_ngcontent-ng-c1864855799]:after{background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-expand_more.svg);background-repeat:no-repeat;background-size:1.5rem auto;background-position:center;height:1.5rem;width:1.5rem;vertical-align:middle;display:inline-block;content:" "}.item-dropdown[_ngcontent-ng-c1864855799] .expand-more[_ngcontent-ng-c1864855799]:after:dir(rtl){background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-expand_more.svg)}.item-dropdown[_ngcontent-ng-c1864855799] .expand-less[_ngcontent-ng-c1864855799]{display:inline-flex;align-items:center}.item-dropdown[_ngcontent-ng-c1864855799] .expand-less[_ngcontent-ng-c1864855799]:after{background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-expand_less.svg);background-repeat:no-repeat;background-size:1.5rem auto;background-position:center;height:1.5rem;width:1.5rem;vertical-align:middle;display:inline-block;content:" "}.item-dropdown[_ngcontent-ng-c1864855799] .expand-less[_ngcontent-ng-c1864855799]:after:dir(rtl){background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-expand_less.svg)}.item-dropdown[_ngcontent-ng-c1864855799] .more-menu[_ngcontent-ng-c1864855799]{display:inline-flex;align-items:center}.item-dropdown[_ngcontent-ng-c1864855799] .more-menu[_ngcontent-ng-c1864855799]:after{background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-more_vert-24px.svg);background-repeat:no-repeat;background-size:1.5rem auto;background-position:center;height:1.5rem;width:1.5rem;vertical-align:middle;display:inline-block;content:" "}.item-dropdown[_ngcontent-ng-c1864855799] .more-menu[_ngcontent-ng-c1864855799]:after:dir(rtl){background-image:url(/../src/assets/images/icons/sprites_v8.svg?v=20231127#primary-blue/baseline-more_vert-24px.svg)}</style><style ng-app-id="ng">.search-drop-down[_ngcontent-ng-c3790247845]{position:absolute;left:0;min-width:17rem;overflow-y:auto;z-index:150;width:auto;background-color:#fefefe;border:1px solid #e6e6e6;box-shadow:0 4px 10px #0000001a;display:none;cursor:pointer}.search-drop-down.visible[_ngcontent-ng-c3790247845]{display:block}.search-drop-down[_ngcontent-ng-c3790247845] .scroll-container[_ngcontent-ng-c3790247845]{position:relative;overflow-y:auto;max-height:20rem}.search-drop-down.first-visible[_ngcontent-ng-c3790247845]:dir(rtl){right:0;left:auto}.search-drop-down.more-dropdown[_ngcontent-ng-c3790247845], .search-drop-down.last-visible[_ngcontent-ng-c3790247845]{left:inherit;right:-1.5rem}.search-drop-down.more-dropdown[_ngcontent-ng-c3790247845]:dir(rtl), .search-drop-down.last-visible[_ngcontent-ng-c3790247845]:dir(rtl){right:inherit;left:-1rem}.search-drop-down.bind-to-right[_ngcontent-ng-c3790247845]{left:inherit;right:-1.5rem}.search-drop-down.bind-to-right[_ngcontent-ng-c3790247845]:dir(rtl){right:inherit;left:-1rem}.search-drop-down__results[_ngcontent-ng-c3790247845]{margin:0;min-width:2.25rem}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845]{padding:0 .625rem}@media print,screen and (min-width: 40em){.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845]{white-space:nowrap}}@media print,screen and (max-width: 39.99875em){.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845]{white-space:normal}}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845] a[_ngcontent-ng-c3790247845]{color:#333;font-weight:400;line-height:1.5rem}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845] a[_ngcontent-ng-c3790247845]:hover{background-color:#047bc1;color:#fefefe}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845] span[_ngcontent-ng-c3790247845]{line-height:1;text-decoration:none;display:block;padding:.5rem 1rem}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845] span.banner-menu-left[_ngcontent-ng-c3790247845]{padding-left:0;margin-left:-.625rem}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845] span.banner-menu-right[_ngcontent-ng-c3790247845]{padding-right:0}.search-drop-down__results[_ngcontent-ng-c3790247845] li[_ngcontent-ng-c3790247845]:hover{background-color:#047bc1;color:#fefefe}[_ngcontent-ng-c3790247845]:dir(rtl) .banner-menu-left[_ngcontent-ng-c3790247845]:before, [_ngcontent-ng-c3790247845]:dir(rtl) .banner-menu-right[_ngcontent-ng-c3790247845]:after{position:relative;top:3px;transform:scaleX(-1)}</style><style ng-app-id="ng"> [_nghost-ng-c3470662025] { display: block; margin-bottom: 3rem; } .authored-card-set[_ngcontent-ng-c3470662025] { margin-top: 2.25rem; } .more-button[_ngcontent-ng-c3470662025] { margin: 1rem auto 0 auto; } .more-button[_ngcontent-ng-c3470662025] .button[_ngcontent-ng-c3470662025] { margin-bottom: 0; font-weight: normal; } .card-group[_ngcontent-ng-c3470662025] { margin-bottom: 1rem; } iti-authored-content-layout .content-item { margin-bottom: 0.9375rem !important; } @media print, screen and (max-width: 39.99875em) { iti-authored-content-layout .content-item { height: fit-content !important; } } </style><style ng-app-id="ng"> div.wysiwyg-output p:last-of-type { margin-bottom: 0; } .marketing[_nghost-ng-c353451689] div[_ngcontent-ng-c353451689], .marketing [_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] { font-size: 1.25rem !important; line-height: 2rem; color: #333333; font-weight: normal; } .marketing[_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] p, .marketing [_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] p { font-size: 1.25rem !important; line-height: 2rem; color: #333333; font-weight: normal; } .marketing[_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] p.footnote, .marketing [_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] p.footnote { font-size: 1rem; line-height: 1.5rem; margin: 2rem 0 1rem 0; } .marketing[_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] ul > li, .marketing [_nghost-ng-c353451689] div[_ngcontent-ng-c353451689] ul > li { font-size: 1.25rem !important; line-height: 2rem; color: #333333; font-weight: normal; margin-bottom: 0.7rem; }</style><style ng-app-id="ng">.content-item[_ngcontent-ng-c4060669794] { margin-bottom: 2.25rem; }</style><style ng-app-id="ng"> [_nghost-ng-c2325350742] { height: 100%; } a[_ngcontent-ng-c2325350742] { text-decoration: none; } .text-version-link[_ngcontent-ng-c2325350742] { font-size: 0.875rem; position: absolute; top: -2rem; right: 0; text-decoration: underline; } .text-version-link[_ngcontent-ng-c2325350742]:dir(rtl) { left: 0; right: auto; } .text-version-link[_ngcontent-ng-c2325350742]:hover { text-decoration: none; } .text-version-modal[_ngcontent-ng-c2325350742] { padding: 1rem; } .card-container[_ngcontent-ng-c2325350742] { position: relative; height: 100%; } @media print, screen and (min-width: 40em) { .card-container[_ngcontent-ng-c2325350742] { display: flex; flex-direction: column; } } .card-container[_ngcontent-ng-c2325350742] .text-version-link[_ngcontent-ng-c2325350742] { color: #047BC1; font-weight: bold; cursor: pointer; text-decoration: underline; } .card-container[_ngcontent-ng-c2325350742] .text-version-link[_ngcontent-ng-c2325350742]:hover { text-decoration: none; } .card-container[_ngcontent-ng-c2325350742] .card-open[_ngcontent-ng-c2325350742] { margin-bottom: 1rem; } .card-container[_ngcontent-ng-c2325350742] .wrapper-link[_ngcontent-ng-c2325350742] { height: 100%; display: block; } .card-container[_ngcontent-ng-c2325350742] .card-additional-languages { flex-grow: 1; } .card[_ngcontent-ng-c2325350742] { display: flex; position: relative; margin: 0; padding: 1rem; height: 100%; min-height: 100px; align-items: flex-start; border-radius: 3px; } .card.card-with-label[_ngcontent-ng-c2325350742] { padding: 3rem 1rem 1rem; } .card[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742] { color: #002B49; margin-bottom: 1.25rem; font-size: 1.125rem; } .card[_ngcontent-ng-c2325350742] .card-date[_ngcontent-ng-c2325350742] { font-size: 0.875rem; font-weight: bold; padding: 1rem; } .card[_ngcontent-ng-c2325350742] .card-description[_ngcontent-ng-c2325350742] { font-size: 0.875rem; font-weight: normal; flex-grow: 1; width: 100%; } .card[_ngcontent-ng-c2325350742] .card-footer[_ngcontent-ng-c2325350742] { font-size: 0.875rem; font-weight: normal; margin-top: 1rem; justify-self: flex-end; } .card-plain[_ngcontent-ng-c2325350742] { border: 1px solid #CCD5DB; } .card-related[_ngcontent-ng-c2325350742] { height: 100%; padding: 1.5rem 1.25rem 1.25rem 1.25rem; border: 1px solid #002B49 !important; background-color: #F2F8FC; } .card-related[_ngcontent-ng-c2325350742]:hover { border-color: #002B49; } .card-notes[_ngcontent-ng-c2325350742] { border: none; } .card-notes[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742] { color: #000; } .card-alternating[_ngcontent-ng-c2325350742], .card-alternating-with-footer[_ngcontent-ng-c2325350742] { color: #ffffff; } .card-alternating[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742], .card-alternating-with-footer[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742] { color: #ffffff; } .card-stretched[_ngcontent-ng-c2325350742], .card-stretched-with-date[_ngcontent-ng-c2325350742] { padding: 0; } .card-stretched[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742], .card-stretched-with-date[_ngcontent-ng-c2325350742] .card-title[_ngcontent-ng-c2325350742] { padding: 1rem 1rem 0 1rem; } .card-stretched[_ngcontent-ng-c2325350742] .card-description[_ngcontent-ng-c2325350742], .card-stretched-with-date[_ngcontent-ng-c2325350742] .card-description[_ngcontent-ng-c2325350742] { padding: 0 1rem 1rem 1rem; } .card-soft[_ngcontent-ng-c2325350742] { background-color: #F2F8FC; padding: 1.5rem; border: none; text-align: center; } .card-soft[_ngcontent-ng-c2325350742] .card-image[_ngcontent-ng-c2325350742] { padding-bottom: 1.5rem; width: 9.375rem; margin-left: auto; margin-right: auto; } .card-soft.icon-card[_ngcontent-ng-c2325350742] .card-image[_ngcontent-ng-c2325350742] { padding: 0 0 1.5rem 0; } .card-soft[_ngcontent-ng-c2325350742] .card-description[_ngcontent-ng-c2325350742] { font-size: 1rem; } .medium-6[_nghost-ng-c2325350742] .card.card-plain[_ngcontent-ng-c2325350742], .medium-6 [_nghost-ng-c2325350742] .card.card-plain[_ngcontent-ng-c2325350742], .medium-6[_nghost-ng-c2325350742] .card.card-notes[_ngcontent-ng-c2325350742], .medium-6 [_nghost-ng-c2325350742] .card.card-notes[_ngcontent-ng-c2325350742] { padding: 1.5rem; } @media print, screen and (min-width: 40em) { .authored-card-set.card-alternating.columns-odd .content-item:nth-of-type(even)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-odd .content-item:nth-of-type(even) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(2n)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(2n) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(2n+1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(2n+1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-odd .content-item:nth-of-type(even)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-odd .content-item:nth-of-type(even) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(2n)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(2n) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(2n+1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(2n+1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742] { background-color: #047BC1; } .authored-card-set.card-alternating.columns-odd .content-item:nth-of-type(odd)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-odd .content-item:nth-of-type(odd) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(4n)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(4n) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(4n+1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating.columns-even .content-item:nth-of-type(4n+1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-odd .content-item:nth-of-type(odd)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-odd .content-item:nth-of-type(odd) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(4n)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(4n) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(4n+1)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer.columns-even .content-item:nth-of-type(4n+1) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742] { background-color: #002B49; } } @media print, screen and (max-width: 39.99875em) { .authored-card-set.card-alternating .content-item:nth-of-type(even)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating .content-item:nth-of-type(even) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer .content-item:nth-of-type(even)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer .content-item:nth-of-type(even) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742] { background-color: #047BC1; } .authored-card-set.card-alternating .content-item:nth-of-type(odd)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating .content-item:nth-of-type(odd) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer .content-item:nth-of-type(odd)[_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742], .authored-card-set.card-alternating-with-footer .content-item:nth-of-type(odd) [_nghost-ng-c2325350742] .card[_ngcontent-ng-c2325350742] { background-color: #002B49; } .card.text-version-card[_ngcontent-ng-c2325350742] { margin-top: 1.25rem; } } .card-label[_ngcontent-ng-c2325350742] { position: absolute; top: 0; left: 0; padding: 0.5rem; font-size: 0.875rem; font-weight: bold; color: #ffffff; } .card-label__green[_ngcontent-ng-c2325350742] { background-color: #3B634D; } .card-label__gold[_ngcontent-ng-c2325350742] { background-color: #AB8938; } .card-label__purple[_ngcontent-ng-c2325350742] { background-color: #39479D; } .card-label__yellow[_ngcontent-ng-c2325350742] { background-color: #F4C229; } .card-label__lightblue[_ngcontent-ng-c2325350742] { background-color: #89CAEA; } .card-label__orange[_ngcontent-ng-c2325350742] { background-color: #c3561a; } .card-label__lightblue-green[_ngcontent-ng-c2325350742] { background-color: #CEEAE9; color: #333333; } .card-label__primary[_ngcontent-ng-c2325350742] { background-color: #047BC1; } .card-label__turquoise[_ngcontent-ng-c2325350742] { background-color: #1f4144; } .card-label__yelloworange[_ngcontent-ng-c2325350742] { background-color: #E87724; } .card-label__brightgreen[_ngcontent-ng-c2325350742] { background-color: #34B66D; } .card-label__blue[_ngcontent-ng-c2325350742] { background-color: #005580; } .card-label__violet[_ngcontent-ng-c2325350742] { background-color: #4A1F5B; } .card-label__secondary[_ngcontent-ng-c2325350742], .card-label__darkblue[_ngcontent-ng-c2325350742] { background-color: #002B49; }</style><style ng-app-id="ng">.card-image[_ngcontent-ng-c1340023787]{border-radius:3px 3px 0 0}.stretch-both[_ngcontent-ng-c1340023787]{width:100%;height:100%}.stretch-horizontal[_ngcontent-ng-c1340023787]{width:100%}.stretch-vertical[_ngcontent-ng-c1340023787]{height:100%}</style><style ng-app-id="ng">[_nghost-ng-c4050546724] { display: block; margin-bottom: 3rem; } .icon-develop-skills:dir(rtl), .icon-grow-your-network:dir(rtl), .icon-make-an-impact:dir(rtl) { padding-left: 0; padding-right: 4rem; } .icon-develop-skills:dir(rtl)::before, .icon-grow-your-network:dir(rtl)::before, .icon-make-an-impact:dir(rtl)::before { transform: scaleX(-1); right: 0; left: auto; }</style><style ng-app-id="ng">.additional-languages[_ngcontent-ng-c338225980]{display:inline-block;margin-bottom:1rem;background-color:#f9f9f9;padding:1.5rem;width:100%}.additional-languages[_ngcontent-ng-c338225980] p.preamble[_ngcontent-ng-c338225980]{font-size:.875rem;display:inline}ul.language-variants[_ngcontent-ng-c338225980]{list-style:none;display:inline;margin:.5rem}ul.language-variants[_ngcontent-ng-c338225980] li[_ngcontent-ng-c338225980]{display:inline-block;font-size:.875rem;font-weight:700}ul.language-variants[_ngcontent-ng-c338225980] li[_ngcontent-ng-c338225980]:not(:first-child):before{content:"|";margin:0 .5rem}</style></head> <body dir="ltr"> <noscript>This page is available only with JavaScript enabled</noscript> <iti-root ng-version="19.0.1" ng-server-context="ssr"><div class="grid-container"><iti-shared-notifier-box _nghost-ng-c3555896906="" class="ng-tns-c3555896906-0"><div _ngcontent-ng-c3555896906="" class="notifier-container ng-tns-c3555896906-0"></div></iti-shared-notifier-box><iti-shared-header _nghost-ng-c3117988551=""><header _ngcontent-ng-c3117988551=""><iti-shared-global-message _ngcontent-ng-c3117988551="" _nghost-ng-c3089181228=""></iti-shared-global-message><div _ngcontent-ng-c3117988551="" class="grid-x grid-margin-x show-for-medium"><div _ngcontent-ng-c3117988551="" class="language-nav cell breakout-background ng-star-inserted"><iti-shared-language-selector _ngcontent-ng-c3117988551="" _nghost-ng-c4177906089=""><ul _ngcontent-ng-c4177906089="" class="language-list"><li _ngcontent-ng-c4177906089="" class="ng-star-inserted"><a _ngcontent-ng-c4177906089="" class="language-button ng-star-inserted" href="/ar/help" data-languagelink="ar"> العربية </a></li><li _ngcontent-ng-c4177906089="" class="ng-star-inserted"><a _ngcontent-ng-c4177906089="" class="language-button ng-star-inserted" href="/zh/help" data-languagelink="zh"> 中文 </a></li><li _ngcontent-ng-c4177906089="" class="ng-star-inserted"><span _ngcontent-ng-c4177906089="" class="language-button selected ng-star-inserted" data-languagelink="en" data-selected="true"> English </span></li><li _ngcontent-ng-c4177906089="" class="ng-star-inserted"><a _ngcontent-ng-c4177906089="" 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class="component-container"><div _ngcontent-ng-c1027764925="" class="share-media-buttons"><button _ngcontent-ng-c1027764925="" class="x-icon ng-star-inserted" aria-label="X"></button><button _ngcontent-ng-c1027764925="" class="facebook-icon ng-star-inserted" aria-label="Facebook"></button><button _ngcontent-ng-c1027764925="" class="linkedin-icon ng-star-inserted" aria-label="LinkedIn"></button><button _ngcontent-ng-c1027764925="" class="email-icon ng-star-inserted" aria-label="Email"></button></div><iti-timeout-action-notification _ngcontent-ng-c1027764925="" _nghost-ng-c3844381510=""></iti-timeout-action-notification></div></iti-share-icons></div><div _ngcontent-ng-c2668004679="" class="cell small-12 medium-12 large-11"><div _ngcontent-ng-c2668004679="" class="cell small-12 hide-for-large"><iti-share-icons _ngcontent-ng-c2668004679="" _nghost-ng-c1027764925=""><div _ngcontent-ng-c1027764925="" class="component-container"><div _ngcontent-ng-c1027764925="" class="share-media-buttons"><button _ngcontent-ng-c1027764925="" class="x-icon ng-star-inserted" aria-label="X"></button><button _ngcontent-ng-c1027764925="" class="facebook-icon ng-star-inserted" aria-label="Facebook"></button><button _ngcontent-ng-c1027764925="" class="linkedin-icon ng-star-inserted" aria-label="LinkedIn"></button><button _ngcontent-ng-c1027764925="" class="email-icon ng-star-inserted" aria-label="Email"></button></div><iti-timeout-action-notification _ngcontent-ng-c1027764925="" _nghost-ng-c3844381510=""></iti-timeout-action-notification></div></iti-share-icons></div><main _ngcontent-ng-c2668004679="" id="main" class="grid-x grid-margin-x"><div _ngcontent-ng-c2422093428="" class="cell small-12 large-10-11"><iti-page-link-additional-languages-container _ngcontent-ng-c2422093428="" class="ng-star-inserted"><iti-additional-languages-template _nghost-ng-c338225980="" dir="ltr" class="ng-star-inserted"></iti-additional-languages-template></iti-page-link-additional-languages-container><div _ngcontent-ng-c2422093428="" class="title-content grid-x grid-margin-x align-bottom"><h1 _ngcontent-ng-c2422093428="" class="cell shrink"><span _ngcontent-ng-c2422093428=""></span>I Need Help</h1></div><div _ngcontent-ng-c2422093428="" class="cell display-description ng-star-inserted"><p>Are you having trouble with your domain name? Do you need to report unfair treatment by the ICANN organization (org)? Or maybe you have a request for information? Explore this page to help you get your answer or connect you to the right contact.</p></div><section _ngcontent-ng-c3386310749="" main-content=""><iti-translate _ngcontent-ng-c3386310749="" class="ng-star-inserted"><iti-authored-content-with-widgets _ngcontent-ng-c3386310749=""><iti-authored-content-renderer class="ng-star-inserted"><iti-authored-card-set class="ng-star-inserted"><iti-authored-content-cardset-wrapper _nghost-ng-c3470662025=""><iti-authored-content-common-header _ngcontent-ng-c3470662025="" _nghost-ng-c353451689=""><iti-authored-content-headline _ngcontent-ng-c353451689="" class="ng-star-inserted"><h2 class="ng-star-inserted">Where Can I Go for Specific Issues?</h2></iti-authored-content-headline><div _ngcontent-ng-c353451689="" ititransformcontentlinks="" class="wysiwyg-output ng-star-inserted"><p>If you know the type of issue you’re experiencing, choose from one of the categories below to get the most relevant information. If you’re unsure, you can connect with an ICANN live operator.</p></div></iti-authored-content-common-header><div _ngcontent-ng-c3470662025="" class="authored-card-set card-soft columns-odd"><div _ngcontent-ng-c3470662025="" class="show-for-medium ng-star-inserted"><iti-authored-content-layout _ngcontent-ng-c3470662025="" _nghost-ng-c4060669794=""><div _ngcontent-ng-c4060669794="" class="grid-x grid-margin-x grid-margin-y"><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/about-domain-names-2018-08-30-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - Learn About Domain Names" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">Learn About Domain Names</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/registrants" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - I Need Help With a Domain Name" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">I Need Help With a Domain Name</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/en/help/talk-with-someone" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - I Need to Talk to Someone" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">I Need to Talk with Someone</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/nsp-registrars-2018-03-26-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - Accredited Registrar Help" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">Accredited Registrar Help</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/nsp-registry-operators-2020-08-04-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-registry-operator-help-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-registry-operator-help-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - Registry Operator Help" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-registry-operator-help-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">Registry Operator Help</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/ombuds" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-icann-ombudsman-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-icann-ombudsman-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - ICANN Ombudsman" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-icann-ombudsman-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">ICANN Ombuds</h3></div></a></div></iti-authored-card-set-card></div></div></iti-authored-content-layout></div><div _ngcontent-ng-c3470662025="" class="show-for-small-only ng-star-inserted"><iti-authored-content-layout _ngcontent-ng-c3470662025="" _nghost-ng-c4060669794=""><div _ngcontent-ng-c4060669794="" class="grid-x grid-margin-x grid-margin-y"><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/about-domain-names-2018-08-30-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - Learn About Domain Names" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-learn-about-domain-names-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">Learn About Domain Names</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/registrants" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - I Need Help With a Domain Name" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-help-with-a-domain-name-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">I Need Help With a Domain Name</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/en/help/talk-with-someone" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - I Need to Talk to Someone" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-i-need-to-talk-to-someone-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">I Need to Talk with Someone</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/nsp-registrars-2018-03-26-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - Accredited Registrar Help" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-accredited-registrar-help-13-12-2022-en.svg" loading="lazy" class="card-image"></picture></iti-shared-responsive-image></div><h3 _ngcontent-ng-c2325350742="" class="card-title cell">Accredited Registrar Help</h3></div></a></div></iti-authored-card-set-card></div><div _ngcontent-ng-c4060669794="" class="content-item cell medium-4 ng-star-inserted"><iti-authored-card-set-card _nghost-ng-c2325350742="" class="ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card-container"><a _ngcontent-ng-c2325350742="" itisharedtorouterlink="" href="/resources/pages/nsp-registry-operators-2020-08-04-en" target="_self" class="wrapper-link ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="card card-soft icon-card ng-star-inserted"><div _ngcontent-ng-c2325350742="" class="cell card-image ng-star-inserted"><iti-shared-responsive-image _ngcontent-ng-c2325350742="" class="tile tile__image" _nghost-ng-c1340023787=""><picture _ngcontent-ng-c1340023787=""><source _ngcontent-ng-c1340023787="" media="(max-width: 39.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-registry-operator-help-13-12-2022-en.svg"><source _ngcontent-ng-c1340023787="" media="(min-width: 40em) and (max-width: 63.9375em)" srcset="https://itp.cdn.icann.org/en/files/global-support-center-gsc/card-image-registry-operator-help-13-12-2022-en.svg"><img _ngcontent-ng-c1340023787="" alt="card image - 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To receive an email alert when new topics are added, visit","link":"https://subscribe.icann.org/","label":"ICANN News Subscriptions."}},{"__typename":"AuthoredContentSection","type":"Section","hierarchy":"1","headerLevel":null,"name":"303d76f","title":"What If I Have a Complaint?","preamble":"\u003Cp>Complaints filed with the appropriate team get resolved more quickly, so read below to determine which option best suits your needs.\u003C/p>\n\u003Cp>\u003Cstrong>Contractual Compliance Complaints\u003Cbr />\u003C/strong>If your complaint relates to a company that manages domain names registrations - also known as registrars and registry operators - this is where you’ll want to start. Common complaints in this category include: registrars’ investigations of abusive domain names, domain name renewal or transfer requests, and issues related to the public display of domain name registration information. 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