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format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #edf2edff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: CoFoSansMono;--config--main-button-base-font-weight: 600;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: uppercase;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #3b42c4ff;--config--main-color-brand-secondary: #000000ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #3b42c4ff;--config--main-color-night: #000000ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: Rooftop;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: Rooftop;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #3b42c4ff;--config-anchor-base-hover-color: #3b42c4ff;--config-avatar-notification-background-color: #3b42c4ff;--config-body-background-color: #edf2edff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #DA5C5C;--config-button-cancel-active-border-color: #DA5C5C;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #F76767;--config-button-cancel-border-color: #F76767;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #DA5C5C;--config-button-cancel-hover-border-color: #DA5C5C;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #3B42C4;--config-button-cta-active-border-color: #3B42C4;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #3B42C4;--config-button-cta-border-color: #3B42C4;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #393fbcff;--config-button-cta-focus-border-color: #353bb0ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #00F6FF;--config-button-cta-hover-border-color: #00F6FF;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #000;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #383A9E;--config-button-secondary-active-border-color: #322c74;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #ffffff;--config-button-secondary-background-color: #5050D6;--config-button-secondary-border-color: #fff;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #fff;--config-button-secondary-focus-background-color: #000000ff;--config-button-secondary-focus-border-color: #000000ff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #fff;--config-button-secondary-hover-background-color: #383A9E;--config-button-secondary-hover-border-color: #322c74;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #5050d666;--config-button-toggle-active-border-color: #383A9E;--config-button-toggle-active-color: #383A9E;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #5050D6;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #5050D6;--config-button-toggle-filled-background-color: #3b42c4ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #353bb0ff;--config-button-toggle-hover-background-color: #5050d633;--config-button-toggle-hover-border-color: #5050D6;--config-button-toggle-hover-color: #5050D6;--config-button-toggle-on-active-background-color: #fff;--config-button-toggle-on-active-border-color: #322c74;--config-button-toggle-on-active-color: #322c74;--config-button-toggle-on-background-color: #5050D6;--config-button-toggle-on-border-color: #5050D6;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #ffffff;--config-button-toggle-on-hover-background-color: #fff;--config-button-toggle-on-hover-border-color: #5050D6;--config-button-toggle-on-hover-color: #322c74;--config-button-toggle-outline-background-color: #3b42c4ff;--config-button-toggle-outline-color: #3b42c4ff;--config-button-toggle-outline-pseudo-color: #3b42c4ff;--config-button-toggle-outline-spinner-color: #3b42c4ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #000000ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #3b42c4ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #000000ff;--config-editor-comment-toolbar-button-hover-color: #3b42c4ff;--config-footer-background-color: #000000ff;--config-footer-color: #fff;--config-header-color: #000000ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #000000ff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #3b42c4ff;--config-link-base-color: #000000ff;--config-link-base-hover-color: #3b42c4ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #3b42c4;--config-main-navigation-border-bottom-color: transparent;--config-main-navigation-border-top-color: transparent;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #ffffff;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #ffffff;--config-main-navigation-search-placeholder-color: #a7aeb5ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #3b42c4ff;--config-meta-text-color: #a7aeb5ff;--config-notification-widget-background-color: #a5d8e0ff;--config-notification-widget-color: #000000ff;--config-pagination-active-page-color: #3b42c4ff;--config-paging-item-hover-color: #3b42c4ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #000000ff;--config-sidebar-widget-font-family: Rooftop;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #000000ff;--config-tag-modify-link-color: #3b42c4ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #c7ceffff;--config-tag-pill-hover-border-color: #3b42c4ff;--config-tag-pill-hover-color: #3b42c4ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #3b42c40d;--config-thread-list-mod-break-border-color: #3b42c4ff;--config-thread-list-sticky-topic-background: #3b42c4f2;--config-thread-list-sticky-topic-border-color: #3b42c4ff;--config-thread-list-sticky-topic-flag-color: #3b42c4ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #3b42c4ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f7df21ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #3b42c4ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #3b42c4ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #3b42c4ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #edf2edff;--config-topic-question-color: #f7df21ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #000000ff;--config-widget-tabs-forum-list-header-hover-color: #3b42c4ff;--config-card-border-radius: 4px;--config-card-border-width: 0px;--config-card-background-color: #ffffff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #5050D6;--config-card-hover-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-sidebar-widget-username-color: #000000ff;--config-username-hover-color: #3b42c4ff;--config-username-hover-decoration: none;--config-content-type-survey-background-color: #322c75;--config-content-type-survey-color: #fff;--config-checkbox-checked-color: #322c75;--config-content-type-article-background-color: #322c75;--config-main-navigation-dropdown-hover-color: #322c75;--config-meta-icon-color: #a7aeb5;--config-tag-pill-border-color: #e3e4ec;--config-tag-pill-color: #2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link 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[Temporarily Suspended]"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/"><i class="icon icon--caret-left is-visible-S"></i>Home</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-category"><a class="breadcrumb-item-link" href="/product-updates"><i class="icon icon--caret-left is-visible-S"></i>Changelog</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-forum"><span class="current"><i class="icon icon--caret-left is-visible-S"></i>👋 Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]</span><i class="icon icon--caret-right"></i></li></ul></div></div></div> <script type="application/ld+json" nonce=""> {"@context":"https:\/\/schema.org","@type":"Article","mainEntityOfPage":"https:\/\/community.manychat.com\/product-updates\/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-44","headline":"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]","text":"Update:\u00a0After we contacted the Meta team, they informed us that the Welcome Message feature had been temporarily suspended.As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.\u00a0\u00a0Welcome Messages are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We\u2019re so excited to announce this highly anticipated and requested feature!\u00a0Here\u2019s everything you need to know about this feature and how to set it up\u00a0\ud83d\udc47\u00a0What is the Welcome Message?\u00a0\u2139\ufe0fYour Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won\u2019t receive the message again. It\u2019s similar to a Default Reply with one key difference: you don\u2019t have to wait on them to send a message first!\u00a0Key Benefits\u00a0\ud83d\udd25Immediate Engagement: Contact everyone who clicks on your WhatsApp link as quickly as possible!\tGrow Your Contact List: Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you!\tStreamlined Communication: Remove friction by providing users with important information or a warm greeting without waiting for them to message first.\u00a0How to Set Up the Welcome Message\u00a0\ud83e\uddd1\u200d\ud83d\udcbb\u00a0Setting up your Welcome Message is straightforward and can be done in a few simple steps:\tFrom the Main Page:\tLook for the new card on the main page that prompts you to set up a Welcome Message.\tClick on this card to begin the setup process.\u00a0\tVia Basic Automations:\t\u00a0\t\tNavigate to the basic automations section.\t\t\tJust as you would set up a default reply, you can configure your Welcome Message here.\t\u00a0\tThrough WhatsApp Settings:\t\u00a0\t\tGo to your WhatsApp settings within Manychat.\t\t\tYou will find an option to define and manage your Welcome Message.\t\t\tHere, you can specify the message and set it live.\t\u00a0In the Flow Builder\u00a0\u00a0\tOnce you\u2019re in the Flow Builder, make sure your trigger is listed as \u201cUser opens a chat with you for the first time.\u201d\t\t\tCreate your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.\t\u00a0Important Notes\u00a0\u2757\tSingle Use: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.\u00a0\t\t\tSingle Message: You cannot string together multiple messages using the Welcome Message.\t\u00a0\u00a0Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message!\u00a0If you have any questions or need further assistance, feel free to leave a comment below!\u00a0\ud83d\udc47\u00a0\u00a0\u00a0","url":"https:\/\/community.manychat.com\/product-updates\/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-44","author":{"@type":"Person","name":"David A","url":"\/members\/david-a-42"},"datePublished":"2024-06-19T09:32:02+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":5},"comment":[{"@type":"Comment","text":"What happens when a new user connects via REFURL link for the first time? Is the Welcome Message still sent? Could you please clarify?","author":{"@type":"Person","name":"kairos","url":"\/members\/kairos-296"},"datePublished":"2024-06-24T05:15:16+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":0}},{"@type":"Comment","text":"Good evening, days after setting up our\u00a0welcome message, our account was blocked\u00a0by users for spam within the Meta Platform. There is no ticket or channel to appeal\u00a0 (The appeal section is greyed out). Does anyone has a similar case?Saludos, dias luego de haber configurado el mensaje de bienvenida nuestra cuenta ha quedado bloqueada bajo motivo de spam desde Meta. No tenemos como levantar un ticket de soporte ni un canal para apelar el caso (la secci\u00f3n de apelar aparece en gris). \u00bfAlguien con un caso similar?","author":{"@type":"Person","name":"Marketing.ArqSupply","url":"\/members\/marketing-arqsupply-1350"},"datePublished":"2024-07-25T14:21:03+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":0}},{"@type":"Comment","text":"I am unable to see WhatsApp welcome message. Can you please check?","author":{"@type":"Person","name":"Mrvirani","url":"\/members\/mrvirani-2535"},"datePublished":"2024-09-25T09:59:30+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":0}},{"@type":"Comment","text":"WhatsApp welcome message hasn\u2019t been working past two weeks, and the option disappeared from the setting.","author":{"@type":"Person","name":"kairos","url":"\/members\/kairos-296"},"datePublished":"2024-09-25T10:50:05+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":1}},{"@type":"Comment","text":"The option has disappeared...What happened?\u00a0","author":{"@type":"Person","name":"jcortez","url":"\/members\/jcortez-5145"},"datePublished":"2024-09-25T21:58:58+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":0}},{"@type":"Comment","text":"Hi @Mrvirani\u00a0@kairos\u00a0@jcortez! Thank you for raising this issue. Unfortunately this has been temporarily disabled by Meta.\u00a0\u00a0We understand that this may cause disruptions in your workflow so in the meantime, we recommend using Ice Breakers \ud83e\uddca as an alternative solution.You can set up Ice Breakers by following the steps outlined in the article Ice Breakers for WhatsApp(https:\/\/help.manychat.com\/hc\/en-us\/articles\/15406423857052-Ice-Breakers-for-WhatsApp). We appreciate your patience and understanding !\u00a0\ud83d\ude4f\u00a0","author":{"@type":"Person","name":"Raquel C","url":"\/members\/raquel-c-5014"},"datePublished":"2024-09-26T12:32:38+00:00","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https:\/\/schema.org\/LikeAction","userInteractionCount":0}}]} </script> <div class="full-width Template-content"> <div class="sitewidth"> <div class="col col--main has--side qa-div-main"> <div class="box pagebox box--unbox "> <div class="box__content"> <div class="box qa-topic-first-post" data-helper="class-toggle"> <div data-component="search-conversion"></div> <div data-preact='destination/modules/Content/TopicView/index' data-props='{"phrases":{"Forum":{"topic.closed.info_message":"This topic has been closed for comments","post.like.number.including_self":"You and {numberOfLikes} other person like this|You and {numberOfLikes} other people like this","post.like.number.only_self":"You like this","post.like.number":"{numberOfLikes} person likes this|{numberOfLikes} people like this","tags.add":"Add tags","validation.text.required":"You have not entered any text yet.","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report.","Something's gone wrong.":"Something went wrong","pagination.label":"Page","showFirstpost.message":"Show first post","hideFirstpost.message":"Hide first post","Best answer by":"Best answer by","View original":"View original","{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago","sticky":"Sticky","prefix.question":"Question","prefix.answer":"Solved","meta.views":"920 views","meta.replies":"6 replies","meta.not_published":"Not published","product.areas.related.products":"Related product area","upvote":"Upvote","translation.failure.show.original":"View Original Content","translation.failure.retry":"Retry Translation","translated.by.ai":"Translated using AI","translating":"Translating...","translate.all":"Translate All"}},"languageList":[],"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"showBadges":true,"showReputation":true,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/","topic":{"title":"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]","content":"<section class=\"callout callout-red\"><div><p><strong>Update:\u00a0<\/strong>After we contacted the Meta team, they informed us that the Welcome Message feature had been <strong>temporarily suspended<\/strong>.<br \/>As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.\u00a0<\/p><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Welcome Messages<\/strong><\/span><span style=\"color:#000000;\"> are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We\u2019re so excited to announce this highly anticipated and requested feature!<\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><p><strong><span style=\"color:#000000;\">Here\u2019s everything you need to know about this feature and how to set it up\u00a0\ud83d\udc47<\/span><\/strong><\/p><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong><span style=\"color:#000000;\">What is the Welcome Message?\u00a0\u2139\ufe0f<\/span><\/strong><\/h3><p><span style=\"color:#000000;\">Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won\u2019t receive the message again. It\u2019s similar to a Default Reply with one key difference: you don\u2019t have to wait on them to send a message first!<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>Key Benefits\u00a0\ud83d\udd25<\/strong><\/span><\/h3><ul><li><span style=\"color:#000000;\"><strong>Immediate Engagement<\/strong><\/span><span style=\"color:#000000;\">: Contact everyone who clicks on your WhatsApp link as quickly as possible!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Grow Your Contact List: <\/strong><\/span><span style=\"color:#000000;\">Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Streamlined Communication<\/strong><\/span><span style=\"color:#000000;\">: Remove friction by providing users with important information or a warm greeting without waiting for them to message first.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>How to Set Up the Welcome Message\u00a0\ud83e\uddd1\u200d\ud83d\udcbb<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#000000;\">Setting up your Welcome Message is straightforward and can be done in a few simple steps:<\/span><\/p><ol><li>\t<h3><span style=\"color:#000000;\"><strong>From the Main Page<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/d759752d-2276-4740-acb4-c3126baee230.png\" \/><\/figure><\/li><\/ol><ul><li><span style=\"color:#000000;\">Look for the new card on the main page that prompts you to set up a Welcome Message.<\/span><\/li>\t<li><span style=\"color:#000000;\">Click on this card to begin the setup process.<\/span><\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li>\t<h3><span style=\"color:#000000;\"><strong>Via Basic Automations<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/f4f49f90-0d41-44d7-9eae-042cca3c214e.png\" \/><\/figure><h3>\u00a0<\/h3>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Navigate to the basic automations section.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Just as you would set up a default reply, you can configure your Welcome Message here.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><ol start=\"3\"><li>\t<h3><span style=\"color:#000000;\"><strong>Through WhatsApp Settings<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/3f0ea4b6-a059-4f31-9b52-25153a0d3ae5.png\" \/><\/figure><p>\u00a0<\/p>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Go to your WhatsApp settings within Manychat.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">You will find an option to define and manage your Welcome Message.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Here, you can specify the message and set it live.<\/span><\/p>\t<\/li><\/ul><h3>\u00a0<\/h3><h3>In the Flow Builder<\/h3><h3>\u00a0<\/h3><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/4d782bb6-8d55-4eed-8345-e15004f653af.png\" \/><\/figure><h3>\u00a0<\/h3><ul><li>\t<p><span style=\"color:#000000;\">Once you\u2019re in the Flow Builder, make sure your trigger is listed as \u201cUser opens a chat with you for the first time.\u201d<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><h3><span style=\"color:#000000;\"><strong>Important Notes\u00a0\u2757<\/strong><\/span><\/h3><ul><li>\t<p><span style=\"color:#000000;\"><strong>Single Use<\/strong><\/span><span style=\"color:#000000;\">: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.\u00a0<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\"><strong>Single Message<\/strong><\/span><span style=\"color:#000000;\">: You cannot string together multiple messages using the Welcome Message.<\/span><\/p>\t<\/li><\/ul><\/div><\/div><\/section><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message!\u00a0<\/span><\/p><p><span style=\"color:#000000;\">If you have any questions or need further assistance, feel free to leave a comment below!\u00a0\ud83d\udc47<\/span><\/p><p>\u00a0<\/p><h3>\u00a0<\/h3><h3>\u00a0<\/h3>","ogImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png","id":44,"threadId":2155,"postId":5705,"contentType":"productUpdate","showReport":false,"publishedAt":"2024-06-19T16:26:18+00:00","author":{"userId":42,"username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png","profileUrl":"\/members\/david-a-42","reputation":0,"rank":{"id":"2","name":"Manychat Team 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srcset=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png 480w,https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png 700w,https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png 1000w,https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png 1400w,https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png 2000w\"\n sizes=\"(max-width: 1024px) 700px, 100vw\"\n src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png\" alt=\"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]\" \/>\n ","publicLabel":"","ideaStatus":null,"productAreas":[{"name":"WhatsApp","id":"5"}],"ssoLoginUrl":"","contentHelpfulnessData":{"topic":{"id":2155,"title":null,"prefixId":null,"contentType":"productUpdate","views":920},"phrases":{"Forum":{"topic.helpfulness.text":"Did you find this topic helpful?","topic.helpfulness.thanks":"Thank you for your feedback!","topic.helpfulness.indicator":"found this helpful","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report."}}}}'><div class=""><div class="post__content js-content--original qa-topic-post-content post__content--new-editor" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <section class="callout callout-red"><div><p><strong>Update: </strong>After we contacted the Meta team, they informed us that the Welcome Message feature had been <strong>temporarily suspended</strong>.<br />As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize. </p></div></section><p> </p><p><span style="color:#000000;"><strong>Welcome Messages</strong></span><span style="color:#000000;"> are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We’re so excited to announce this highly anticipated and requested feature!</span></p><p> </p><section class="callout callout-green"><div><div><p><strong><span style="color:#000000;">Here’s everything you need to know about this feature and how to set it up 👇</span></strong></p></div></div></section><p> </p><h3><strong><span style="color:#000000;">What is the Welcome Message? ℹ️</span></strong></h3><p><span style="color:#000000;">Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won’t receive the message again. It’s similar to a Default Reply with one key difference: you don’t have to wait on them to send a message first!</span></p><p> </p><h3><span style="color:#000000;"><strong>Key Benefits 🔥</strong></span></h3><ul><li><span style="color:#000000;"><strong>Immediate Engagement</strong></span><span style="color:#000000;">: Contact everyone who clicks on your WhatsApp link as quickly as possible!</span></li> <li><span style="color:#000000;"><strong>Grow Your Contact List: </strong></span><span style="color:#000000;">Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you!</span></li> <li><span style="color:#000000;"><strong>Streamlined Communication</strong></span><span style="color:#000000;">: Remove friction by providing users with important information or a warm greeting without waiting for them to message first.</span></li></ul><p> </p><h3><span style="color:#000000;"><strong>How to Set Up the Welcome Message 🧑💻</strong></span></h3><p> </p><p><span style="color:#000000;">Setting up your Welcome Message is straightforward and can be done in a few simple steps:</span></p><ol><li> <h3><span style="color:#000000;"><strong>From the Main Page</strong></span><span style="color:#000000;">:</span></h3> <figure><img alt="" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/d759752d-2276-4740-acb4-c3126baee230.png" /></figure></li></ol><ul><li><span style="color:#000000;">Look for the new card on the main page that prompts you to set up a Welcome Message.</span></li> <li><span style="color:#000000;">Click on this card to begin the setup process.</span></li></ul><p> </p><ol start="2"><li> <h3><span style="color:#000000;"><strong>Via Basic Automations</strong></span><span style="color:#000000;">:</span></h3> <figure><img alt="" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/f4f49f90-0d41-44d7-9eae-042cca3c214e.png" /></figure><h3> </h3> </li></ol><ul><li> <p><span style="color:#000000;">Navigate to the basic automations section.</span></p> </li> <li> <p><span style="color:#000000;">Just as you would set up a default reply, you can configure your Welcome Message here.</span></p> </li></ul><p> </p><ol start="3"><li> <h3><span style="color:#000000;"><strong>Through WhatsApp Settings</strong></span><span style="color:#000000;">:</span></h3> <figure><img alt="" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/3f0ea4b6-a059-4f31-9b52-25153a0d3ae5.png" /></figure><p> </p> </li></ol><ul><li> <p><span style="color:#000000;">Go to your WhatsApp settings within Manychat.</span></p> </li> <li> <p><span style="color:#000000;">You will find an option to define and manage your Welcome Message.</span></p> </li> <li> <p><span style="color:#000000;">Here, you can specify the message and set it live.</span></p> </li></ul><h3> </h3><h3>In the Flow Builder</h3><h3> </h3><figure><img alt="" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/4d782bb6-8d55-4eed-8345-e15004f653af.png" /></figure><h3> </h3><ul><li> <p><span style="color:#000000;">Once you’re in the Flow Builder, make sure your trigger is listed as “User opens a chat with you for the first time.”</span></p> </li> <li> <p><span style="color:#000000;">Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.</span></p> </li></ul><p> </p><section class="callout callout-blue"><div><div><h3><span style="color:#000000;"><strong>Important Notes ❗</strong></span></h3><ul><li> <p><span style="color:#000000;"><strong>Single Use</strong></span><span style="color:#000000;">: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business. </span></p> </li> <li> <p><span style="color:#000000;"><strong>Single Message</strong></span><span style="color:#000000;">: You cannot string together multiple messages using the Welcome Message.</span></p> </li></ul></div></div></section><p> </p><p> </p><p><span style="color:#000000;">Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message! </span></p><p><span style="color:#000000;">If you have any questions or need further assistance, feel free to leave a comment below! 👇</span></p><p> </p><h3> </h3><h3> </h3> </div></div></div> </div> <div data-preact="topic-list-view/TopicClosed" data-props='[]'></div> <div class="box" data-preact="destination/modules/Content/TopicView/TopicReplies" data-props='{"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"type":"productUpdate","topic":{"title":"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]","content":"<section class=\"callout callout-red\"><div><p><strong>Update:\u00a0<\/strong>After we contacted the Meta team, they informed us that the Welcome Message feature had been <strong>temporarily suspended<\/strong>.<br \/>As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.\u00a0<\/p><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Welcome Messages<\/strong><\/span><span style=\"color:#000000;\"> are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We\u2019re so excited to announce this highly anticipated and requested feature!<\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><p><strong><span style=\"color:#000000;\">Here\u2019s everything you need to know about this feature and how to set it up\u00a0\ud83d\udc47<\/span><\/strong><\/p><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong><span style=\"color:#000000;\">What is the Welcome Message?\u00a0\u2139\ufe0f<\/span><\/strong><\/h3><p><span style=\"color:#000000;\">Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won\u2019t receive the message again. It\u2019s similar to a Default Reply with one key difference: you don\u2019t have to wait on them to send a message first!<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>Key Benefits\u00a0\ud83d\udd25<\/strong><\/span><\/h3><ul><li><span style=\"color:#000000;\"><strong>Immediate Engagement<\/strong><\/span><span style=\"color:#000000;\">: Contact everyone who clicks on your WhatsApp link as quickly as possible!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Grow Your Contact List: <\/strong><\/span><span style=\"color:#000000;\">Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Streamlined Communication<\/strong><\/span><span style=\"color:#000000;\">: Remove friction by providing users with important information or a warm greeting without waiting for them to message first.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>How to Set Up the Welcome Message\u00a0\ud83e\uddd1\u200d\ud83d\udcbb<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#000000;\">Setting up your Welcome Message is straightforward and can be done in a few simple steps:<\/span><\/p><ol><li>\t<h3><span style=\"color:#000000;\"><strong>From the Main Page<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/d759752d-2276-4740-acb4-c3126baee230.png\" \/><\/figure><\/li><\/ol><ul><li><span style=\"color:#000000;\">Look for the new card on the main page that prompts you to set up a Welcome Message.<\/span><\/li>\t<li><span style=\"color:#000000;\">Click on this card to begin the setup process.<\/span><\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li>\t<h3><span style=\"color:#000000;\"><strong>Via Basic Automations<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/f4f49f90-0d41-44d7-9eae-042cca3c214e.png\" \/><\/figure><h3>\u00a0<\/h3>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Navigate to the basic automations section.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Just as you would set up a default reply, you can configure your Welcome Message here.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><ol start=\"3\"><li>\t<h3><span style=\"color:#000000;\"><strong>Through WhatsApp Settings<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/3f0ea4b6-a059-4f31-9b52-25153a0d3ae5.png\" \/><\/figure><p>\u00a0<\/p>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Go to your WhatsApp settings within Manychat.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">You will find an option to define and manage your Welcome Message.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Here, you can specify the message and set it live.<\/span><\/p>\t<\/li><\/ul><h3>\u00a0<\/h3><h3>In the Flow Builder<\/h3><h3>\u00a0<\/h3><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/4d782bb6-8d55-4eed-8345-e15004f653af.png\" \/><\/figure><h3>\u00a0<\/h3><ul><li>\t<p><span style=\"color:#000000;\">Once you\u2019re in the Flow Builder, make sure your trigger is listed as \u201cUser opens a chat with you for the first time.\u201d<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><h3><span style=\"color:#000000;\"><strong>Important Notes\u00a0\u2757<\/strong><\/span><\/h3><ul><li>\t<p><span style=\"color:#000000;\"><strong>Single Use<\/strong><\/span><span style=\"color:#000000;\">: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.\u00a0<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\"><strong>Single Message<\/strong><\/span><span style=\"color:#000000;\">: You cannot string together multiple messages using the Welcome Message.<\/span><\/p>\t<\/li><\/ul><\/div><\/div><\/section><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message!\u00a0<\/span><\/p><p><span style=\"color:#000000;\">If you have any questions or need further assistance, feel free to leave a comment below!\u00a0\ud83d\udc47<\/span><\/p><p>\u00a0<\/p><h3>\u00a0<\/h3><h3>\u00a0<\/h3>","ogImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png","id":44,"threadId":2155,"postId":5705,"contentType":"productUpdate","showReport":false,"publishedAt":"2024-06-19T16:26:18+00:00","author":{"userId":42,"username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png","profileUrl":"\/members\/david-a-42","reputation":0,"rank":{"id":"2","name":"Manychat Team Member","avatarIcon":{"source":"714b84bd-a89a-4dcb-a726-326b259ec436.png","thumbnail":"714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png"},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":3,"customoptions":7,"options":1024,"usertitle":"Manychat Team Member","customtitle":"Manychat Team Member"},"replyCount":6,"sticky":false,"likedBy":["100","520","89","7067","8509"],"poll":null,"answeredPoll":false,"tags":[],"forum":null},"breadcrumbs":[{"url":"\/","title":"Home"},{"url":"\/product-updates","title":"Changelog"},{"url":"\/product-updates\/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155","title":"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]"}],"replies":[{"postId":5856,"privatePostId":76,"contentType":"productUpdate_reply","author":{"userId":296,"username":"kairos","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/085131fe-3000-47d8-bd22-1e9eaed43019.png","profileUrl":"\/members\/kairos-296","reputation":0,"rank":{"id":"7","name":"Rising Conversationalist","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":6,"customoptions":7,"options":1024,"usertitle":"Rising Conversationalist","customtitle":"Rising Conversationalist"},"content":"<p>What happens when a new user connects via REFURL link for the first time? Is the Welcome Message still sent? Could you please clarify?<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-06-24T05:15:16+0000","isHighlighted":false,"isPinned":false},{"postId":7151,"privatePostId":98,"contentType":"productUpdate_reply","author":{"userId":1350,"username":"Marketing.ArqSupply","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/98854db6-a4f6-42ed-bcd8-169118062d20.png","profileUrl":"\/members\/marketing-arqsupply-1350","reputation":0,"rank":{"id":"10","name":"Up-and-Comer","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":1,"customoptions":7,"options":1024,"usertitle":"Up-and-Comer","customtitle":"Up-and-Comer"},"content":"<p>Good evening, days after setting up our\u00a0welcome message, our account was blocked\u00a0by users for spam within the Meta Platform. There is no ticket or channel to appeal\u00a0 (The appeal section is greyed out). Does anyone has a similar case?<br \/><br \/>Saludos, dias luego de haber configurado el mensaje de bienvenida nuestra cuenta ha quedado bloqueada bajo motivo de spam desde Meta. No tenemos como levantar un ticket de soporte ni un canal para apelar el caso (la secci\u00f3n de apelar aparece en gris). \u00bfAlguien con un caso similar?<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-07-25T14:21:03+0000","isHighlighted":false,"isPinned":false},{"postId":9619,"privatePostId":113,"contentType":"productUpdate_reply","author":{"userId":2535,"username":"Mrvirani","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/f3fb4ecc-5652-46dc-baed-741feccd6277.png","profileUrl":"\/members\/mrvirani-2535","reputation":1,"rank":{"id":"10","name":"Up-and-Comer","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":3,"customoptions":7,"options":1024,"usertitle":"Up-and-Comer","customtitle":"Up-and-Comer"},"content":"<p>I am unable to see WhatsApp welcome message. Can you please check?<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-09-25T09:59:30+0000","isHighlighted":false,"isPinned":false},{"postId":9623,"privatePostId":114,"contentType":"productUpdate_reply","author":{"userId":296,"username":"kairos","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/085131fe-3000-47d8-bd22-1e9eaed43019.png","profileUrl":"\/members\/kairos-296","reputation":0,"rank":{"id":"7","name":"Rising Conversationalist","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":6,"customoptions":7,"options":1024,"usertitle":"Rising Conversationalist","customtitle":"Rising Conversationalist"},"content":"<p>WhatsApp welcome message hasn\u2019t been working past two weeks, and the option disappeared from the setting.<\/p>","likes":["5145"],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-09-25T10:50:05+0000","isHighlighted":false,"isPinned":false},{"postId":9651,"privatePostId":115,"contentType":"productUpdate_reply","author":{"userId":5145,"username":"jcortez","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/f9b1abdc-cdda-4c7e-9afd-16a94f6a0dd9.png","profileUrl":"\/members\/jcortez-5145","reputation":0,"rank":{"id":"10","name":"Up-and-Comer","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":2,"customoptions":7,"options":1024,"usertitle":"Up-and-Comer","customtitle":"Up-and-Comer"},"content":"<p>The option has disappeared...What happened?\u00a0<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-09-25T21:58:58+0000","isHighlighted":false,"isPinned":false},{"postId":9690,"privatePostId":116,"contentType":"productUpdate_reply","author":{"userId":5014,"username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png","profileUrl":"\/members\/raquel-c-5014","reputation":101,"rank":{"id":"2","name":"Manychat Team Member","avatarIcon":{"source":"714b84bd-a89a-4dcb-a726-326b259ec436.png","thumbnail":"714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png"},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Smooth Talker","image":"ae607e3e-8990-4381-beb0-9179cf1db584_thumb.png"},{"title":"Helping Hand","image":"5563735d-68a6-4d3b-accc-32197db5d288_thumb.png"},{"title":"Star Conversationalist","image":"49a07d80-33f6-4eed-8ac7-5e379e5386e3_thumb.png"}],"signature":"","posts":47,"customoptions":3,"options":1024,"usertitle":"Manychat Community Manager","customtitle":"Manychat Community Manager"},"content":"<p>Hi <user-mention data-id=\"2535\">@Mrvirani<\/user-mention>\u00a0<user-mention data-id=\"296\">@kairos<\/user-mention>\u00a0<user-mention data-id=\"5145\">@jcortez<\/user-mention>! Thank you for raising this issue. Unfortunately this has been temporarily disabled by Meta.\u00a0\u00a0We understand that this may cause disruptions in your workflow so in the meantime, we recommend using Ice Breakers \ud83e\uddca as an alternative solution.<\/p><oembed url=\"https:\/\/community.manychat.com\/product-updates\/introducing-whatsapp-ice-breakers-3291\"><\/oembed><p>You can set up Ice Breakers by following the steps outlined in the article Ice Breakers for WhatsApp(<a href=\"https:\/\/help.manychat.com\/hc\/en-us\/articles\/15406423857052-Ice-Breakers-for-WhatsApp\">https:\/\/help.manychat.com\/hc\/en-us\/articles\/15406423857052-Ice-Breakers-for-WhatsApp<\/a>). We appreciate your patience and understanding !\u00a0\ud83d\ude4f<\/p><p>\u00a0<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-09-26T12:32:38+0000","isHighlighted":false,"isPinned":false}],"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/","authorData":{"42":{"id":42,"url":"\/members\/david-a-42","name":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png","userTitle":"Manychat Team Member","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png","name":"Manychat Team Member"},"userLevel":0,"badges":[],"isBanned":false},"296":{"id":296,"url":"\/members\/kairos-296","name":"kairos","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/085131fe-3000-47d8-bd22-1e9eaed43019.png","userTitle":"Rising Conversationalist","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Rising Conversationalist"},"userLevel":0,"badges":[],"isBanned":false},"1350":{"id":1350,"url":"\/members\/marketing-arqsupply-1350","name":"Marketing.ArqSupply","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/98854db6-a4f6-42ed-bcd8-169118062d20.png","userTitle":"Up-and-Comer","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Up-and-Comer"},"userLevel":0,"badges":[],"isBanned":false},"2535":{"id":2535,"url":"\/members\/mrvirani-2535","name":"Mrvirani","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/f3fb4ecc-5652-46dc-baed-741feccd6277.png","userTitle":"Up-and-Comer","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Up-and-Comer"},"userLevel":0,"badges":[],"isBanned":false},"5014":{"id":5014,"url":"\/members\/raquel-c-5014","name":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png","userTitle":"Manychat Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/714b84bd-a89a-4dcb-a726-326b259ec436_thumb.png","name":"Manychat Team Member"},"userLevel":5,"badges":[{"title":"Smooth Talker","url":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/ae607e3e-8990-4381-beb0-9179cf1db584_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/5563735d-68a6-4d3b-accc-32197db5d288_thumb.png"},{"title":"Star Conversationalist","url":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/49a07d80-33f6-4eed-8ac7-5e379e5386e3_thumb.png"}],"isBanned":false},"5145":{"id":5145,"url":"\/members\/jcortez-5145","name":"jcortez","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/f9b1abdc-cdda-4c7e-9afd-16a94f6a0dd9.png","userTitle":"Up-and-Comer","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Up-and-Comer"},"userLevel":0,"badges":[],"isBanned":false}},"totalRepliesPageCount":1,"repliesAuthorSettingMap":{"kairos":{"showBadges":true,"showReputation":true},"Marketing.ArqSupply":{"showBadges":true,"showReputation":true},"Mrvirani":{"showBadges":true,"showReputation":true},"jcortez":{"showBadges":true,"showReputation":true},"Raquel C":{"showBadges":true,"showReputation":true}},"currentRepliesPage":1,"languageList":[],"totalRepliesCount":6,"pinnedReply":null,"showBestAnswer":false,"currentSort":"dateline.asc","disableFileAttachments":true,"unlimitedEditPermission":false,"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","just":"just now","translated.by.ai":"Translated using AI","translating":"Translating...","translate.all":"Translate All","{plural} ago":"{plural} ago"}}}'><div> <div class="pagination"> <div class="pages"><span class="paginatin-current">Page 1 / 1 </span></div> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>What happens when a new user connects via REFURL link for the first time? Is the Welcome Message still sent? Could you please clarify?</p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>Good evening, days after setting up our welcome message, our account was blocked by users for spam within the Meta Platform. There is no ticket or channel to appeal (The appeal section is greyed out). Does anyone has a similar case?<br /><br />Saludos, dias luego de haber configurado el mensaje de bienvenida nuestra cuenta ha quedado bloqueada bajo motivo de spam desde Meta. No tenemos como levantar un ticket de soporte ni un canal para apelar el caso (la sección de apelar aparece en gris). ¿Alguien con un caso similar?</p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>I am unable to see WhatsApp welcome message. Can you please check?</p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>WhatsApp welcome message hasn’t been working past two weeks, and the option disappeared from the setting.</p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>The option has disappeared...What happened? </p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>Hi <user-mention data-id="2535">@Mrvirani</user-mention> <user-mention data-id="296">@kairos</user-mention> <user-mention data-id="5145">@jcortez</user-mention>! Thank you for raising this issue. Unfortunately this has been temporarily disabled by Meta. We understand that this may cause disruptions in your workflow so in the meantime, we recommend using Ice Breakers 🧊 as an alternative solution.</p><oembed url="https://community.manychat.com/product-updates/introducing-whatsapp-ice-breakers-3291"></oembed><p>You can set up Ice Breakers by following the steps outlined in the article Ice Breakers for WhatsApp(<a href="https://help.manychat.com/hc/en-us/articles/15406423857052-Ice-Breakers-for-WhatsApp">https://help.manychat.com/hc/en-us/articles/15406423857052-Ice-Breakers-for-WhatsApp</a>). 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