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fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-ace17a57-0 sc-3a3f4966-0 eMOqhN"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%272440%27%20height=%272440%27/%3e"/></span><img alt="" src="https://dam.freshworks.com/m/e3b640e0e6cc42/original/Hero.webp" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div></div></section><section id="fdreportinganalyticsinpagenav" data-target-id="fdreportinganalyticsinpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-ba72a5a9-0 fBKdRX hnUYDQ"><div class="sc-ace17a57-0 sc-ba72a5a9-1 cfLoyf cmgdiq"></div><ul class="sc-ace17a57-0 sc-ba72a5a9-2 iTgLYZ Lkplr"><li id="6itwahevYdd2t9IplcKuKX" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="5NJGgvkDab0ewYYO1rbK1K" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">More features</a></li><li id="7okvZVcbrMoydZYBw3ojcU" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capabilities</a></li><li id="AnPCWaQeFNMYDXGRRYyeB" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integrations</a></li><li id="1oR0VDLM5Aq6hSH3f3xmeV" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Resources</a></li></ul></div></div></section><section id="fdreportinganalyticsheadingoverview" data-target-id="fdreportinganalyticsheadingoverview" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 cjMWFG"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 hBtsTr">MONITOR PROGRESS, MEASURE SUCCESS</span><h2 class="sc-4555ca6a-0 eYkskr">Flexible reports, filters, and metrics</h2><div font-size="18" class="sc-ace17a57-0 UOiit"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Start with ready-made reports or build your own—Freshdesk makes it easy to spot trends, identify areas to improve, and represent findings with high-impact visuals.</p></div></div></div></div></div></section><section id="fdreportinganalyticsfullwidthswitchback1" data-target-id="fdreportinganalyticsfullwidthswitchback1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">PRE-BUILT REPORTS</span><h2 class="sc-4555ca6a-0 eYkskr">Insights, out of the box</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Start generating actionable insights from day one with a curated selection of pre-built reports that help you monitor core metrics. Get a 360-degree view of your support team’s performance, including ticket volume, resolution times, trends, timesheets, customer satisfaction, and more. </p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5380a9d16d5ac357%2Foriginal%2FSwitchback-01.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5380a9d16d5ac357%2Foriginal%2FSwitchback-01.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdreportinganalyticsfullwidthswitchback2" data-target-id="fdreportinganalyticsfullwidthswitchback2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">CUSTOM REPORTS</span><h2 class="sc-4555ca6a-0 eYkskr">Tailored intelligence. That’s smart.</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk makes it easy to build reports from scratch, customized to suit your needs. Filter by the measures that matter most to you and create custom dashboards for views of agent availability, case volumes, SLA performance, and more—no data scientists required.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM jOAFtg"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58658b2a293fa274%2Foriginal%2FSwitchback-02.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58658b2a293fa274%2Foriginal%2FSwitchback-02.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdreportinganalyticsfullwidthswitchback3" data-target-id="fdreportinganalyticsfullwidthswitchback3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">ADVANCED ANALYTICS</span><h2 class="sc-4555ca6a-0 eYkskr">Run more numbers, win more prizes</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">With Freshdesk, you can slice and dice helpdesk performance data with ease—and unlock critical insights to improve productivity. Advanced filters and dimensions let you delve deeper into specifics. When it’s time to share your findings, a diverse range of widgets makes vivid visualizations a snap.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F498eaeaf3041c50b%2Foriginal%2FSwitchback-03.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F498eaeaf3041c50b%2Foriginal%2FSwitchback-03.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdreportinganalyticsfeatures" data-target-id="fdreportinganalyticsfeatures" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 hjoDqL"><div class="sc-ace17a57-0 toMsl"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 hBtsTr">CSAT SURVEYS</span><h2 class="sc-4555ca6a-0 eYkskr">Straight from the source’s mouth</h2></div></div><div class="sc-ace17a57-0 hoeKYt"><div class="sc-ace17a57-0 ibPNWU"><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fCCKli"><div class="sc-ace17a57-0 eoXhrI"><span class="sc-b323b31-0 jqMBAO">Reach out to your customers directly to gather customer satisfaction data.</span></div><div class="sc-ace17a57-0 eoXhrI"><span class="sc-b323b31-0 jqMBAO">Easily conduct CSAT surveys so you know when you’re providing great service.</span></div><div class="sc-ace17a57-0 eoXhrI"><span class="sc-b323b31-0 jqMBAO">Start with our pre-built survey templates, then customize to fit your needs.</span></div></div></div><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 ivJqUc boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://support.freshdesk.com/support/solutions/articles/215321-setting-up-customer-satisfaction-surveys" aria-label="Learn more">Learn more</a></div></div></div></div></section><section id="fdreportinganalyticscardgridcapabilities" data-target-id="fdreportinganalyticscardgridcapabilities" width="100%" class="sc-ace17a57-0 sc-fe753677-1 jsbiHw"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><h2 class="sc-4555ca6a-0 eYkskr">More capabilities</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities. </p></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/freshdesk/agent-workspace/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Unified agent workspace</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/ticketing/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Advanced ticketing management</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Prioritize, categorize, and assign tickets more efficiently and effectively than ever.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/streamline-admin/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Streamlined admin</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Automate repetitive tasks so agents can stay focused on delighting more customers.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Team collaboration</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/self-service/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Self-service</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Help customers help themselves and empower agents with a robust knowledge base.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/freddy-ai-for-cx/helpdesk/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Helpdesk AI</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Give agents an AI assistant to help them be more productive, so customers get faster service.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fdreportinganalyticscardgridintegrations" data-target-id="fdreportinganalyticscardgridintegrations" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">INSTALL. CUSTOMIZE. PERFORM.</span><h2 class="sc-4555ca6a-0 eYkskr">Freshdesk integrations</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink. </p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5e3b2f760692a73e%2Foriginal%2FGoogle-Analytics.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5e3b2f760692a73e%2Foriginal%2FGoogle-Analytics.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5e3b2f760692a73e%2Foriginal%2FGoogle-Analytics.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5e3b2f760692a73e%2Foriginal%2FGoogle-Analytics.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5e3b2f760692a73e%2Foriginal%2FGoogle-Analytics.webp&w=1200&q=75 1200w, 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cGXhgO">Tap into the power of data analytics to truly understand what your customers expect from your service desk.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/apps/freshdesk_on_powerbi/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ced5d57e7500b3a%2Foriginal%2FPowerbi.webp&w=1920&q=75 1920w, 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href="https://www.freshworks.com/apps/playvox_quality_assurance/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65f995fa5d5fee74%2Foriginal%2FPlayvox.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Playvox</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Manage your workforce effectively with forecasting, capacity planning, scheduling, and analysis.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fdreportinganalyticscardgridresources" data-target-id="fdreportinganalyticscardgridresources" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">CUSTOMER STORIES AND MORE</span><h2 class="sc-4555ca6a-0 eYkskr">Related resources</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next. </p></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/customers/stories/hinge-health/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F397632cd09df10f1%2Foriginal%2FCard-01.webp&w=1920&q=75 1920w, 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bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/customer-service-suite/freddy-ai/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3f55bad64f2ca4c4%2Foriginal%2FCard-02.webp&w=3840&q=75 3840w" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Retailer sees ‘massive impact’ with Freddy AI Copilot</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">With Freddy to summarize tickets and refine tone, South Africa’s Coricraft levels up service.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fdreportinganalyticscp" data-target-id="fdreportinganalyticscp" width="100%" class="sc-ace17a57-0 sc-fe753677-1 haprPa"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-f90aba94-2 evJgPM grKsJf"><div class="sc-ace17a57-0 chUioU"><span class="sc-b323b31-0 hBtsTr">AI-POWERED FRESHDESK</span><h2 class="sc-4555ca6a-0 eYkskr">‘Free’ is a number that always adds up</h2><div class="sc-ace17a57-0 sc-f90aba94-1 bnOzcQ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">14-day free trial. 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