Usability and UX Consulting Services

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/><title>Usability and UX Consulting Services | Nielsen Norman Group</title><script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="721be388-83be-48ef-9882-002f0dc9dc4f"></script><script>(function(){ var FLAGS = { 'use_server_algolia_search_flag': false,'use_local_user_profile_cert_and_exam_meta_data_apis': false,'use_teamdesk_api_for_user_profile_override': false,'navigation_2024': true,'banner_sales': true,'use_new_homepage_template': true,'use_local_user_profile_attendance_api': true,'enable_user_auth_redesign': true,'can_generate_certificates': true }, SWITCHES = { 'stripe_invoice_auto_send': false,'exclude_bank_transfer_payment': false,'log_exam_access_at_event_records': false,'use_local_exam_data': true,'create_course_reminders': true,'use_teamdesk_message_etl': false,'slack-integration': false,'use_virtual_overview_redesign': false,'use_course_redesign': true,'allow_course_new_fields_editing': false,'send_sign_in_reminders': false }, SAMPLES = { }; window.waffle = { "flag_is_active": function waffle_flag(flag_name) { return !!FLAGS[flag_name]; }, "switch_is_active": function waffle_switch(switch_name) { return !!SWITCHES[switch_name]; }, "sample_is_active": function waffle_sample(sample_name) { return !!SAMPLES[sample_name]; }, "FLAGS": FLAGS, "SWITCHES": SWITCHES, "SAMPLES": SAMPLES }; })(); </script><script data-cookieconsent="ignore"> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments) } gtag("consent", "default", { ad_personalization: "denied", ad_storage: "denied", ad_user_data: "denied", analytics_storage: "denied", functionality_storage: "denied", personalization_storage: "denied", security_storage: "granted", wait_for_update: 500 }); gtag("set", "ads_data_redaction", true); gtag("set", "url_passthrough", false); </script><script type="text/plain" data-cookieconsent="statistics">(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl+ '&gtm_auth=oQvLGCv6ryZLP7PJLlpI-g&gtm_preview=env-2&gtm_cookies_win=x';f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-THJDDHK');</script><script> window.addEventListener('CookiebotOnConsentReady', function () { if (window.Cookiebot.consent.marketing && window.Cookiebot.consent.method === "explicit") { // the experiment will load in any case but, according to the support, // "Cookies are set, tracking is sent, and integrations send data only after consent is given." window._conv_q.push(['consentGiven']); } }) </script><script src="//cdn-4.convertexperiments.com/js/10041905-10042313.js"></script><link rel="preconnect" href="https://media.nngroup.com/"/><link rel="preconnect" href="https://consent.cookiebot.com/"/><link rel="preconnect" href="https://consentcdn.cookiebot.com/"/><link rel="preconnect" href="https://www.googletagmanager.com/"/><link rel="preconnect" href="https://dnn506yrbagrg.cloudfront.net/"/><script src="https://media.nngroup.com/static/js/output.2e14f0aaa8d0.js" async></script><link rel="stylesheet" href="https://media.nngroup.com/static/css/output.55aab3a9e87a.css" type="text/css"><meta name="description" content="Usability testing, design reviews, usability training courses, and other UX consulting services to help improve the user experience of your interfaces."/><meta property="og:description" content="Usability testing, design reviews, usability training courses, and other UX consulting services to help improve the user experience of your interfaces."/><meta name="keywords" content="Jakob Nielsen, Donald A. Norman, training seminars on human-centered design, user experience courses, tutorials, discount usability engineering class, Web design workshop, writing for the Web workshop, write for online medium"/><meta name="robots" content="noarchive"/><meta name="twitter:dnt" content="on"/><meta property="og:title" content="Usability and UX Consulting Services | Nielsen Norman Group"/><meta property="og:url" content="https://www.nngroup.com/consulting/"/><meta property="og:site_name" content="Nielsen Norman Group"/><meta property="og:type" content="website"/><meta property="og:image" content="https://media.nngroup.com/media/metadata/opengraph_images/Consulting_1.png"/><meta name="twitter:site" content="@nngroup"/><link rel="search" type="application/opensearchdescription+xml" title="NN/g Search" href="/opensearch.xml"/><link rel="shortcut icon" href="https://media.nngroup.com/static/img/favicon.ico"/><link rel="stylesheet" href="https://media.nngroup.com/static/css/output.df057ffb02d7.css" type="text/css"> </head> <body class=" landing-page consulting-page consulting-home " > <div class="skip"><a href="#main">Skip to content</a></div> <div class="banner-sales hidden"> <div class="text"> <strong class="label-small"><span>Save up to 20% when you</span> <span>register for 2+ <a href="/course-calendar/"><span class="visually-hidden">upcoming</span> courses</a></span></strong> Until January 21 </div> <button> <svg class="open-nav" aria-hidden width="16" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-close" /> </svg> </button> </div> <div class="svg-definitions"> <svg width="0" id="icon-error-svg" viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M16 8C16 12.4183 12.4183 16 8 16C3.58172 16 0 12.4183 0 8C0 3.58172 3.58172 0 8 0C12.4183 0 16 3.58172 16 8ZM8 3C8.55228 3 9 3.44772 9 4V9C9 9.55228 8.55229 10 8 10C7.44772 10 7 9.55228 7 9V4C7 3.44772 7.44772 3 8 3ZM8 13.5833C8.55229 13.5833 9 13.1356 9 12.5833C9 12.031 8.55229 11.5833 8 11.5833C7.44772 11.5833 7 12.031 7 12.5833C7 13.1356 7.44772 13.5833 8 13.5833Z" fill="currentColor"/> </svg> <svg width="0" id="icon-error-svg-outlined" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg" > <circle cx="12" cy="12" r="11" fill="currentColor" stroke="black" stroke-width="2"/> <circle cx="12" cy="18.625" r="1.5" fill="black"/> <path d="M12 6L12 13.5" stroke="black" stroke-width="2.5" stroke-linecap="round"/> </svg> <svg width="0" id="icon-confirm-svg" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M3.52197 18.3985L10.5027 25.3792C10.9079 25.7844 11.5699 25.767 11.9532 25.3411L28 7.50989L27.0315 6.63916L11.1992 24.2311L4.44338 17.4753L3.52197 18.3985Z" fill="currentColor" stroke="black"/> </svg> <svg width="0" viewbox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" > <g id="logo"> <path d="M0 26.8755V3.69629H4.93343L11.244 17.4356H11.3146V3.69629H15.4258V26.8755H11.1128L4.18181 11.9141H4.11623V26.8755H0Z" fill="currentColor"/> <path d="M23.2194 26.8755V3.69629H28.1579L34.4684 17.4356H34.534V3.69629H38.6503V26.8755H34.3373L27.4012 11.9141H27.3357V26.8755H23.2194Z" fill="currentColor"/> <path d="M65.1485 15.8523C65.1485 18.0045 64.1699 19.0682 62.2177 19.0682C60.1646 19.0682 59.0902 18.0094 59.0902 15.9513C59.0902 13.7348 60.1343 12.7057 62.1521 12.7057C64.301 12.7057 65.1485 13.6705 65.1485 15.8573V15.8523ZM67.1713 11.4738C65.1838 11.4738 64.6945 10.5684 62.2177 10.5684C58.6664 10.5684 56.2098 12.7651 56.2098 15.981C56.2098 18.1034 57.6828 19.9241 59.872 20.597C57.6525 21.2649 56.9311 22.0318 56.9311 23.3132C56.9311 24.7678 58.0813 25.6385 60.0032 25.6385C60.5228 25.6385 61.8595 25.6088 62.5103 25.6088C64.1043 25.6088 65.0829 25.7672 65.7034 26.1877C66.2885 26.5736 66.5811 27.2514 66.5811 28.1172C66.5811 30.1111 65.1485 30.9175 62.6414 30.9175C61.34 30.9175 60.1343 30.6306 59.3525 30.1754C58.7673 29.8241 58.4092 29.1463 58.4092 28.3102C58.4092 27.7956 58.6362 27.2168 58.8682 26.8606L56.1846 27.0882C55.9525 27.7313 55.8567 28.2162 55.8567 28.795C55.8567 31.0759 57.824 32.8619 62.9088 32.8619C66.8484 32.8619 69.3707 31.3034 69.3707 27.8303C69.3707 26.445 68.846 25.3169 67.5698 24.4462C66.5861 23.7684 65.547 23.5408 63.6553 23.5408H61.0524C60.2403 23.5408 59.751 23.2538 59.751 22.7739C59.751 22.2297 60.4975 21.6855 62.6818 20.9186C63.8521 20.9186 64.8963 20.7256 65.7084 20.221C67.2066 19.2958 68.1247 17.6285 68.1247 15.8276C68.1247 14.7985 67.7968 13.898 67.141 13.0965C67.4386 13.2252 67.8321 13.2895 68.2558 13.2895C69.2395 13.2895 69.9911 13.0322 71.005 12.3198L69.4362 10.7712C68.6493 11.2858 68.0288 11.4837 67.1763 11.4837L67.1713 11.4738Z" fill="currentColor"/> <path d="M44.1991 33.5001C44.1184 33.5001 44.0326 33.4852 43.9519 33.4605C43.5282 33.3269 43.2962 32.8767 43.4374 32.4611L53.8642 1.04428C54.0004 0.62869 54.4544 0.401103 54.8781 0.539634C55.3018 0.673217 55.5288 1.11849 55.3926 1.53409L44.9608 32.9509C44.8498 33.2824 44.5371 33.4951 44.1941 33.4951L44.1991 33.5001Z" fill="currentColor"/> </g> <g id="icon-burger"> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 1.5C4.82824e-08 0.947715 0.447715 0.5 1 0.5L19 0.500002C19.5523 0.500002 20 0.947717 20 1.5C20 2.05229 19.5523 2.5 19 2.5L1 2.5C0.447715 2.5 -4.82821e-08 2.05228 0 1.5Z" fill="currentColor" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 17.5C4.82824e-08 16.9477 0.447715 16.5 1 16.5L19 16.5C19.5523 16.5 20 16.9477 20 17.5C20 18.0523 19.5523 18.5 19 18.5L1 18.5C0.447715 18.5 -4.82821e-08 18.0523 0 17.5Z" fill="currentColor" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 9.5C4.82824e-08 8.94772 0.447715 8.5 1 8.5L19 8.5C19.5523 8.5 20 8.94772 20 9.5C20 10.0523 19.5523 10.5 19 10.5L1 10.5C0.447715 10.5 -4.82821e-08 10.0523 0 9.5Z" fill="currentColor" /> </g> <path id="icon-search" d="M29.921 27.5861L22.1292 20.034C24.0015 17.8554 24.9351 15.061 24.7359 12.2322C24.5367 9.40331 23.2199 6.75782 21.0594 4.84601C18.899 2.9342 16.0613 1.90327 13.1366 1.96769C10.2119 2.03211 7.42541 3.1869 5.3568 5.19186C3.2882 7.19681 2.09674 9.89755 2.03028 12.7322C1.96382 15.5669 3.02747 18.3173 4.99997 20.4113C6.97248 22.5053 9.70196 23.7815 12.6206 23.9747C15.5393 24.1678 18.4224 23.2629 20.6702 21.4481L28.462 29.0002L29.921 27.5861ZM4.12735 13.0002C4.12735 11.2202 4.67195 9.48015 5.69228 8.0001C6.71261 6.52006 8.16284 5.36651 9.85958 4.68532C11.5563 4.00413 13.4234 3.8259 15.2246 4.17317C17.0259 4.52044 18.6804 5.3776 19.9791 6.63628C21.2777 7.89495 22.1621 9.49859 22.5204 11.2444C22.8787 12.9903 22.6948 14.7999 21.992 16.4444C21.2891 18.0889 20.099 19.4945 18.5719 20.4835C17.0449 21.4724 15.2496 22.0002 13.4131 22.0002C10.9512 21.9976 8.59091 21.0485 6.85009 19.3613C5.10928 17.674 4.13008 15.3864 4.12735 13.0002Z" fill="currentColor"/> <path id="icon-open-nav" fill-rule="evenodd" clip-rule="evenodd" d="M8.19398 11.5945C7.85227 11.9362 7.29825 11.9362 6.95654 11.5945L1.29969 5.93763L2.53712 4.7002L7.57526 9.73833L12.6134 4.7002L13.8508 5.93764L8.19398 11.5945Z" fill="currentColor"/> <g id="icon-cart"> <circle cx="11.3124" cy="22.5204" r="1.83485" fill="currentColor"/> <circle cx="25.5299" cy="22.5204" r="1.83485" fill="currentColor"/> <path d="M7.56201 3.11621H28.2498C28.8012 3.11621 29.2054 3.63495 29.0707 4.16965L27.1371 11.8434C27.0424 12.2195 26.7041 12.4832 26.3162 12.4832H10.6505" stroke="currentColor" stroke-width="1.75" stroke-linecap="round"/> <path d="M1.82202 1H5.3761C5.74546 1 6.07219 1.23947 6.1834 1.59169L11.2469 17.6284C11.3581 17.9806 11.6848 18.2201 12.0542 18.2201H25.8257" stroke="currentColor" stroke-width="1.75" stroke-linecap="square"/> </g> </svg> <svg id="icon-close-svg" viewbox="0 0 22 22" width="0" fill="none" xmlns="http://www.w3.org/2000/svg" > <g id="icon-close"> <path d="M1 1L20.5 20.5" stroke="currentColor" stroke-width="2" /> <path d="M20.5 1L1 20.5" stroke="currentColor" stroke-width="2" /> </g> </svg> </div> <header class="banner-image" > <nav class="nav-main desktop" aria-label="main"> <button class="burger-button"> <svg width="20" viewBox="0 0 20 19" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Open main navigation</title> <use href="#icon-burger" /> </svg> </button> <a href="/" class="logo" aria-label="Home"> <svg width="71" viewBox="0 0 71 34" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Nielsen Norman Group</title> <use href="#logo" /> </svg> </a> <ul> <li class=" has-subnav"> <button aria-expanded="false">Training & UX Certification <svg class="open-nav" aria-hidden width="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-open-nav" /> </svg> </button> <ul class="visually-hidden"> <li class=""> <a tabindex="-1" href="/courses/">All Courses</a> </li> <li class=""> <a tabindex="-1" href="/training/live-courses/">Live Online Courses</a> </li> <li class=""> <a tabindex="-1" href="/team-training/">Private Team Training</a> </li> <li class=""> <a tabindex="-1" href="/training/bulk-discounts/">Bulk Discounts</a> </li> <li class=""> <a tabindex="-1" href="/ux-certification/">UX Certification</a> </li> </ul> </li> <li class=" "> <a href="/articles/">Articles & Videos</a> </li> <li class="selected "> <a href="/consulting/">Consulting</a> </li> <li class=" "> <a href="/reports/">Reports & Books</a> </li> <li class=" has-subnav"> <button aria-expanded="false">About NN/g <svg class="open-nav" aria-hidden width="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-open-nav" /> </svg> </button> <ul class="visually-hidden"> <li class=""> <a tabindex="-1" href="/about/">Overview</a> </li> <li class=""> <a tabindex="-1" href="/people/">People</a> </li> <li class=""> <a tabindex="-1" href="/about/about-client-list/">Clients</a> </li> <li class=""> <a tabindex="-1" href="/news/">News</a> </li> <li class=""> <a tabindex="-1" href="/about/contact/">Contact Us</a> </li> </ul> </li> </ul> <div class="cart empty"> <a href=/cart/> <svg width="30" viewBox="0 0 30 25" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-cart" /> </svg> <span></span> </a> </div> <div class="profile has-subnav"> <button class="loading" aria-expanded="false">Profile <svg class="open-nav" aria-hidden width="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-open-nav" /> </svg> </button> </div> <button class="search-button"> <svg title="Search" width="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Search</title> <use href="#icon-search"> </svg> </button> <form role="search" action="/search/" method="get" data-algolia-app-id="ORI4VVAEA5" data-algolia-search-api-key="9f70340d433027a479c60e38395a089c" data-index="Document_production_query_suggestions" > <label class="visually-hidden" for="search">Search</label> <div id="search-autocomplete"><input id="search" name="q" type="search" /></div> <button type="reset" class="reset-button empty" disabled> <svg width="13" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Reset</title> <use href="#icon-close" /> </svg> </button> <button type="submit" class="search-button"> <svg title="Search" width="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Search</title> <use href="#icon-search"> </svg> </button> </form> </nav> </header> <main id="main"> <section class="banner"> <div class="wrapper"> <div class="content"> <h1 class="article-h1">Consulting Services</h1> <p>NN/g experts can evaluate your design through research or review, train your team, and lead workshops to develop product and service strategies.</p> </div> </div> </section> <section class="panel" id="approach"> <div class="wrapper"> <h2>Our Approach</h2> <div class="twelve column grid"> <div class="eight wide"> <p>We have over 25 years of experience helping leading brands in virtually every industry elevate their user experiences through:</p> <div class="small large desktop only"> <ul class="mt-2"> <li><a href="#research">Research and Assessment</a></li> <li><a href="#training">Training and Workshops</a></li> <li><a href="#consulting">Customized Consulting Services</a></li> </ul> </div> </div> <div class="four wide large small desktop only"> <p><em>Contact us to learn more about our services:</em></p> <p> <a href="mailto:consulting@nngroup.com">consulting@nngroup.com</a><br> <a href="tel:+1 (415) 636-5011">+1 (415) 636-5011</a> </p> </div> </div> </div> </section> <section class="collapsable-content py-2" id="research"> <div class="wrapper"> <h2 class="only small large desktop">Research & Assessment</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Research & Assessment</h2> <div class="collapsable mobile collapsed"> <div class="twelve column grid tiles mt-2"> <div class="outline generic tile four wide"> <a href="/consulting/user-testing/"> <header><h3><strong>User Testing</strong></h3></header> <div class="content"> <p>We test your design with real users, analyze their feedback, and provide recommended improvements.</p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/DSC07501-510x340.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg" srcset="//media.nngroup.com/media/pagebits/data/images/DSC07501-510x340.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg, //media.nngroup.com/media/pagebits/data/images/DSC07501-510x340.jpg.1000x680_q75_autocrop_crop-smart_upscale.jpg 2x" alt="An in-person user testing session"> </div> </a> </div> <div class="outline generic tile four wide"> <a href="/consulting/ux-maturity-assessment/"> <header><h3><strong>UX Maturity Assessment</strong></h3></header> <div class="content"> <p>NN/g experts will assess your research and design practices to provide a baseline maturity-stage and tailored recommendations to level-up. </p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/270045379-68a176a4-191b-464c-9f99-3c01bc84d65f.png.500x340_q75_autocrop_crop-smart_upscale.png" srcset="//media.nngroup.com/media/pagebits/data/images/270045379-68a176a4-191b-464c-9f99-3c01bc84d65f.png.500x340_q75_autocrop_crop-smart_upscale.png, //media.nngroup.com/media/pagebits/data/images/270045379-68a176a4-191b-464c-9f99-3c01bc84d65f.png.1000x680_q75_autocrop_crop-smart_upscale.png 2x" alt="The 6 Levels of UX Maturity"> </div> </a> </div> <div class="outline generic tile four wide"> <a href="/consulting/expert-review/"> <header><h3><strong>Expert Review</strong></h3></header> <div class="content"> <p>NN/g experts analyze the strengths and opportunities to improve your website or application.</p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/ExpertReview-59.png.500x340_q75_autocrop_crop-smart_upscale.png" srcset="//media.nngroup.com/media/pagebits/data/images/ExpertReview-59.png.500x340_q75_autocrop_crop-smart_upscale.png, //media.nngroup.com/media/pagebits/data/images/ExpertReview-59.png.1000x680_q75_autocrop_crop-smart_upscale.png 2x" alt="An example of a webpage review"> </div> </a> </div> <div class="outline generic tile four wide"> <a href="/consulting/user-research/"> <header><h3><strong>Customized User Research</strong></h3></header> <div class="content"> <p>We use proven methods to gather insights about both high-level and detailed UX questions:</p> <ul> <li>Discover your users' motivation and needs</li> <li>Measure the effectiveness of specific UI elements</li> <li>Identify the source of large conversion issues</li> <li>Benchmark your product's usability</li> </ul> </div> </a> </div> </div> </div> </div> </section> <section class="collapsable-content py-2" id="training"> <div class="wrapper"> <h2 class="only small large desktop">Training & Workshops</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Training & Workshops</h2> <div class="collapsable mobile collapsed"> <div class="twelve column grid tiles mt-2"> <div class="outline generic tile four wide"> <a href="/team-training/"> <header><h3><strong>Team Training</strong></h3></header> <div class="content"> <p>Bring NN/g UX training to your team, with 35+ course options and optional UX Certification.</p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/IMG_2806_copy_1350x900.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg" srcset="//media.nngroup.com/media/pagebits/data/images/IMG_2806_copy_1350x900.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg, //media.nngroup.com/media/pagebits/data/images/IMG_2806_copy_1350x900.jpg.1000x680_q75_autocrop_crop-smart_upscale.jpg 2x" alt="A participant asking a question during a training session" aria-hidden="true"> </div> </a> </div> <div class="outline generic tile four wide"> <a href="/consulting/applied-workshops/"> <header><h3><strong>Intensive Applied Workshops</strong></h3></header> <div class="content"> <p>NN/g experts lead your team learning UX methods and applying them to your current design challenges.</p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/IMG_1090_copy_2000x1500.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg" srcset="//media.nngroup.com/media/pagebits/data/images/IMG_1090_copy_2000x1500.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg, //media.nngroup.com/media/pagebits/data/images/IMG_1090_copy_2000x1500.jpg.1000x680_q75_autocrop_crop-smart_upscale.jpg 2x" alt="People working together on a design problem during a workshop" aria-hidden="true"> </div> </a> </div> <div class="outline generic tile four wide"> <a href="/consulting/keynote-speaking/"> <header><h3><strong>Keynote Speaking</strong></h3></header> <div class="content"> <p>Our world-class, expert speakers will inspire your audience.</p> </div> <div class="media"> <img loading="lazy" src="//media.nngroup.com/media/pagebits/data/images/20181101_London-025_2000x1500.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg" srcset="//media.nngroup.com/media/pagebits/data/images/20181101_London-025_2000x1500.jpg.500x340_q75_autocrop_crop-smart_upscale.jpg, //media.nngroup.com/media/pagebits/data/images/20181101_London-025_2000x1500.jpg.1000x680_q75_autocrop_crop-smart_upscale.jpg 2x" alt="A speaker delivery a keynote" aria-hidden="true"> </div> </a> </div> </div> </div> </div> </section> <section class="panel collapsable-content" id="consulting"> <div class="wrapper"> <h2 class="only small large desktop">Customized Consulting Services</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Customized Consulting Services</h2> <div class="collapsable mobile collapsed"> <p>We can also create unique, custom service offerings depending on your team's needs. Our deep expertise in <strong>UX strategy</strong>, <strong>user research</strong>, <strong>service design</strong>, and <strong>UX design</strong> can be applied flexibly in both limited and extended engagements. Pricing for these engagements depend on the scope of the engagement, but typically projects range from $40K–200K USD. <a href="/about/contact/">Contact us to learn more.</a></p> </div> </div> </section> <section class="panel collapsable-content" id="clients"> <div class="wrapper"> <h2 class="only small large desktop">Our Consulting Clients</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Our Consulting Clients</h2> <div class="collapsable mobile collapsed"> <div class="image-grid"> <div class="grid row"> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/American_express_logo.png" alt="American Express"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/American-family-insurance-logo.png" alt="American Family Insurance"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/best-western-logo.jpg" alt="Best Western"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Capital_One_logo.png" alt="Capital One"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/EBay_logo.png" alt="eBay"></div> </div> <div class="grid row"> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Environmental_Protection_Agency_logo.png" alt="U.S. Environmental Protection Agency"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Google.png" alt="Google"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/International_Monetary_Fund_logo.png" alt="International Monetary Fund"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/National-geographic-logo.png" alt="National Geographic"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/PricewaterhouseCoopers_Logo.png" alt="PricewaterhouseCoopers"></div> </div> <div class="grid row"> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Rand_Corporation_logo.png" alt="Rand Corporation"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Sony_logo.png" alt="Sony"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Smithsonian_logo.png" alt="Smithsonian"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Verizon_logo.png" alt="Verizon"></div> <div><img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Visa_logo.png" alt="VISA"></div> </div> </div> <p><a href="/about/about-client-list/">See All Clients by Industry</a></p> </div> </div> </section> <section class="panel collapsable-content" id="why"> <div class="wrapper"> <h2 class="only small large desktop">Why NN/g?</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Why NN/g?</h2> <div class="collapsable mobile collapsed"> <p>We practice what we preach. We don’t just talk about the importance of testing with real users, on real tasks, in real life business situations: we do it. Every week, somewhere around the globe, NN/g team members are conducting research that informs the three pillars of our business: training, consulting and research. In that work we have:</p> <ul> <li>Tested over 2,000 different interfaces</li> <li>Observed more than 4,000 users—in person—in 18 countries and 5 continents</li> <li>Analyzed thousands of hours of recorded user observations sessions</li> <li>Conducted countless diary studies, focus groups and remote user tests</li> </ul> <p>Our collective experience will save you time… and money. Making technology easier to use is no longer a nice-to-have. Useful, usable products make money. And our expertise can help your team achieve their design goals quicker and easier than going it alone. Choosing NN/g means you benefit directly from our:</p> <ul> <li><strong>Finely tuned methodology:</strong> We have an arsenal of proven tools at our disposal and know how and where to apply each one, taking the guesswork out of how to achieve the optimal design solution to meet your business goals.</li> <li><strong>Comprehensive body of knowledge:</strong> We've taken the results of our decades of research and testing and distilled it down into actionable guidelines, best practices and proven methodologies. Our research library, containing over 50 published reports, 30 books and an email newsletter archive dating back to 1995 is unrivaled.</li> <li><strong>Practical approach:</strong> Our approach is 100% practical, useful and actionable. Whether you attend one of our UX Conferences or invite us to consult at your place of business, the training you will receive can be put into action immediately so that you can see the results.</li> </ul> <p>Our people are the best in the business. At NN/g there is no “B Team.” When we dispatch consultants to work with you and your team, or when you attend a virtual training, you are learning directly from some of the best-educated and most experienced minds in the business.</p> </div> </div> </section> <section class="panel contact" id="help"> <div class="wrapper"> <h2> We can help your organization deliver world-class user experiences.</h2> <p><em>Contact us to learn more about our consulting services:</em></p> <p><a href="mailto:consulting@nngroup.com">consulting@nngroup.com</a></p> <p><a href="tel:+1 (415) 636-5011">+1 (415) 636-5011</a></p> </p> </div> </section> </main> <footer class="footer"> <div class="wrapper row"> <div class="subscribe"> <h2 class="title-large">Subscribe to Our Newsletter</h2> <p class="body-medium">Get weekly UX articles, videos, and upcoming training events straight to your inbox.</p> <form class="form-validated" action="https://nngroup.us4.list-manage.com/subscribe/post?u=538d934a891681a5d850bb4e5&id=7f29a2b335" id="subscribe-form" method="post" name="mc-embedded-subscribe-form" novalidate="" > <div class="form-field"> <div class="outline"> <label class="label-medium">Email</label> <input class="body-small" id="newsletter-subscribe-email" placeholder="norman@gmail.com" name="EMAIL" type="email" value=""> </div> <div class="error-local"></div> </div> <input class="button-fill button-small" name="subscribe" type="submit" value="Subscribe"> </form> </div> <div class="follow"> <h2 class="title-large">Follow Us</h2> <ul> <li class="label-large"> <a href="https://www.linkedin.com/company/nielsen-norman-group"> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-linkedin.svg" alt=""> LinkedIn </a> </li> <li class="label-large"> <a href="https://www.instagram.com/nngux"> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-instagram.svg" alt=""> Instagram </a> </li> <li class="label-large"> <a href="https://www.youtube.com/channel/UC2oCugzU6W8-h95W7eBTUEg"> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-youtube.svg" alt=""> Youtube </a> </li> <li class="label-large"> <a href="https://podcasters.spotify.com/pod/show/nngroup "> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-podcast.svg" alt=""> Podcast </a> </li> <li class="label-large"> <a href="https://twitter.com/nngroup"> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-x.svg" alt=""> X (Twitter) </a> </li> <li class="label-large"> <a href="https://www.facebook.com/nngux"> <img width="32" loading="lazy" src="https://media.nngroup.com/static/img/icons/icon-social-facebook.svg" alt=""> Facebook </a> </li> </ul> </div> </div> <section class="navigation"> <div class="wrapper"> <ul> <li><span class="title-small">Certification</span> <ul> <li class="body-large"> <a href="/ux-certification/">What is UX Certification?</a> </li> <li class="body-large"> <a href="/ux-certification/specialties/">Specialties</a> </li> <li class="body-large"> <a href="/ux-certification/exams/">Exams</a> </li> <li class="body-large"> <a href="/ux-certification/people/">UX Certified People</a> </li> </ul> </li> <li> <span class="title-small">UX Training</span> <ul> <li class="body-large"> <a href="/courses/">All Courses</a> </li> <li class="body-large"> <a href="/training/live-courses/">Live Online Courses</a> </li> <li class="body-large"> <a href="/team-training/">Private Team Training</a> </li> <li class="body-large"> <a href="/course-calendar/">Course Calendar</a> </li> </ul> </li> <li> <span class="title-small">Consulting</span> <ul> <li class="body-large"> <a href="/consulting/expert-review/">Expert Review</a> </li> <li class="body-large"> <a href="/consulting/user-testing/">User Testing</a> </li> <li class="body-large"> <a href="/consulting/user-research/">Customized Research</a> </li> <li class="body-large"> <a href="/consulting/applied-workshops/">Applied Workshops</a> </li> <li class="body-large"> <a href="/consulting/keynote-speaking/">Keynote Speaking</a> </li> </ul> </li> <li> <span class="title-small">Free Guidance</span> <ul> <li class="body-large"> <a href="/articles/">Articles & Videos</a> </li> <li class="body-large"> <a href="https://podcasters.spotify.com/pod/show/nngroup">The NN/g UX Podcast</a> </li> </ul> </li> <li> <span class="title-small">About</span> <ul> <li class="body-large" > <a href="/about/why-nng/">Why NN/g</a> </li> <li class="body-large" > <a href="/about/">About Us</a> </li> <li class="body-large" > <a href="/people/">People</a> </li> <li class="body-large" > <a href="/about/about-client-list/">Clients</a> </li> <li class="body-large" > <a href="/about/contact/">Contact</a> </li> <li class="body-large" > <a href="/return-policy/">Return Policy</a> </li> </ul> </li> </ul> </div> </section> <div class="copyright"> <div class="wrapper"> <p><a href="/copyright-and-reprint-info/">Copyright</a> © 1998-2024 Nielsen Norman Group, All Rights Reserved. </p> <ul> <li id ="cookie-preferences"><a href="javascript:Cookiebot.show();">Cookie Preferences</a></li> <li><a href="/cookie-declaration/">Cookie Declaration</a></li> <li><a href="/privacy-policy/">Privacy Policy</a></li> </ul> </div> </div> </footer> <button class="back-to-top" title="Back to top"><span class="text"><span class="fas fa-caret-up arrow" aria-hidden="true"></span><br>Top</span></button> <script src="https://media.nngroup.com/static/js/output.dac7ffbca904.js" defer></script> <script> function pushCookieConsent() { Cookiebot.consent.preferences&&window.dataLayer.push({event:"cookieconsent_preferences"}); Cookiebot.consent.statistics&&window.dataLayer.push({event:"cookieconsent_statistics"}); Cookiebot.consent.marketing&&window.dataLayer.push({event:"cookieconsent_marketing"}); }; window.addEventListener('CookiebotOnAccept', function (e) { pushCookieConsent(); if (Cookiebot.consent.statistics) { // Tell Convert A/B testing that consent has been given window._conv_q = window._conv_q || []; window._conv_q.push(['consentGiven']); } }); window.addEventListener('CookiebotOnDecline', function (e) {}); </script> </body> </html>

CINXE.COM

Usability and UX Consulting Services | Nielsen Norman Group