Our capitals - Our product and services

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aria-current="true"> Responsibility </a> <div class="link-container"> <ul class="clearfix"> <li class="" aria-current="false"> <a href="/responsibility/overview">Overview</a> </li> <li class="active" aria-current="page"> <a href="/responsibility/our-capitals/our-networks">Our capitals</a> </li> <li class="" aria-current="false"> <a href="/responsibility/awards-and-recognition">Awards and recognition</a> </li> </ul> </div> <div id="msn-right" tabindex="0" class="msn-button" role="button" aria-label="Next"></div> </div> </div> </div> </header> <div id="accept-terms-read-report" class="modal fade scrollable-body accept-terms-read-report js-focus-modal-trap" role="dialog" tabindex="-1" data-backdrop="true" data-keyboard="true" aria-labelledby="accept-terms-read-report-title"> <div class="modal-dialog"> <div class="modal-content" role="document"> <div class="modal-header"> <h2 class="bellSlimBlack txtSize24 margin-b-0 txtBlack2" id="accept-terms-read-report-title"> Caution regarding forward-looking statements</h2> <button type="button" class="close" data-dismiss="modal" aria-label="close dialog" data-url="#"><span class="icon icon-close txtBlue txtSize20"></span></button> </div> <div class="modal-body scrollAdjust"> <p class="margin-b-30">The following webpages contain forward-looking statements including, without limitation, statements relating to BCE’s dividend growth objective, 2024 annualized common share dividend and dividend payout ratio level, and dividend payout policy target, BCE’s anticipated capital expenditures, network deployment plans and the benefits expected to result therefrom, our transformation initiatives and restructuring and the benefits expected to result therefrom, our ESG objectives and the benefits expected to result therefrom (which include, without limitation, our objectives concerning diversity, equity, inclusion and belonging (DEIB), customer experience, energy savings, circular economy and waste reduction, community investment, privacy and information security, network reliability, corporate governance and ethical business conduct leadership, reductions in the level of our GHG emissions including, without limitation, our carbon neutrality (scope 1 and 2 only) target and our science-based targets, and our carbon abatement objectives), the expected impacts on our company of various climate-related events, business opportunities that could result from climate change, BCE’s business outlook, objectives, plans and strategic priorities, and other statements that do not refer to historical facts. A statement we make is forward-looking when it uses what we know and expect today to make a statement about the future. Forward-looking statements are typically identified by the words <em>assumption, goal, guidance, objective, outlook, project, strategy, target, commitment</em> and other similar expressions or future or conditional verbs such as <em>aim, anticipate, believe, could, expect, intend, may, plan, seek, should, strive</em> and <em>will</em>. All such forward-looking statements are made pursuant to the safe harbour provisions of applicable Canadian securities laws and of the United States (U.S.) <em>Private Securities Litigation Reform Act of 1995</em>.</p> <p class="margin-b-30">Unless otherwise indicated by us, forward-looking statements in the following webpages describe our expectations as at March 7, 2024 and, accordingly, are subject to change after that date. Except as may be required by applicable securities laws, we do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in, or implied by, such forward-looking statements and that our business outlook, objectives, plans and strategic priorities may not be achieved. These statements are not guarantees of future performance or events, and we caution you against relying on any of these forward-looking statements. Forward-looking statements are presented in the following webpages for the purpose of assisting readers in understanding our objectives, strategic priorities and business outlook as well as our anticipated operating environment. Readers are cautioned, however, that such information may not be appropriate for other purposes.</p> <p class="margin-b-30">We have made certain economic, market, operational and other assumptions in preparing the forward-looking statements contained in the following webpages, which include, without limitation, the assumptions described in the subsections of the BCE 2023 Annual MD&A entitled <em>Assumptions</em>, which subsections are incorporated by reference in this cautionary statement. Subject to various factors, we believe that our assumptions were reasonable at March 7, 2024. If our assumptions turn out to be inaccurate, actual results or events could be materially different from what we expect.</p> <p class="margin-b-30">Important risk factors that could cause actual results or events to differ materially from those expressed in, or implied by, the previously-mentioned forward-looking statements and other forward-looking statements contained in the following webpages, include, but are not limited to, the risks described in section 9, <em>Business risks</em> of the BCE 2023 Annual MD&A, which section is incorporated by reference in this cautionary statement.</p> <p class="margin-b-30">Forward-looking statements contained in the following webpages for periods beyond 2024 involve longer-term assumptions and estimates than forward-looking statements for 2024 and are consequently subject to greater uncertainty. They assume, unless otherwise indicated, that the relevant assumptions and risks described in the BCE 2023 Annual MD&A will remain substantially unchanged during such periods.</p> <p class="margin-b-30">We caution readers that the risk factors described in the previously-mentioned section and in other sections of the BCE 2023 Annual MD&A are not the only ones that could affect us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also have a material adverse effect on our business, financial condition, liquidity, financial results or reputation. We regularly consider potential acquisitions, dispositions, mergers, business combinations, investments, monetizations, joint ventures and other transactions, some of which may be significant. Except as otherwise indicated by us, forward-looking statements do not reflect the potential impact of any such transactions or of special items that may be announced or that may occur after March 7, 2024. The financial impact of these transactions and special items can be complex and depends on facts particular to each of them. We therefore cannot describe the expected impact in a meaningful way, or in the same way we present known risks affecting our business.</p> </div> <div class="modal-footer"> <a class="btn btn-default col1-xs " role="button" href="/2023-integrated-report"> Agree and continue</a> </div> </div> </div> </div> <style> header.standard-outline .global-navigation .menu-flyout-visible .sub-nav-group.accss-focus-blue a:focus::before { border-color: #00549a !important; } </style> <main id="maincontent"> <div class="liquid-container capitals-nav"> <div class="spacer30" aria-hidden="true"></div> <div class="liquid-container container">  <div class=" overflow-x-auto-xs bce-inpage-navigation modified-bce-inpage-navigation sticky-nav-scroll"> <div class="row noMargin"> <div class="col-12 no-pad bce-tablist mobile-secondary-navigation accessible-nav-cap" role="navigation" aria-label="capitals"> <div id="msn-left-cap" tabindex="0" class="msn-button" role="button" aria-label="Previous"></div> <div class="link-container"> <ul class="noBullets d-flex justify-content-start clearfix"> <li class=" pad-30-right" aria-current="false"> <a href="/responsibility/our-capitals/our-networks" target="_self" class="txtSize18 txtSize14-xs txtBlue "> <div role=presentation class="txtSize18">Our networks</div> </a> </li> <li class=" pad-30-right" aria-current="false"> <a href="/responsibility/our-capitals/our-customers-relationships" target="_self" class="txtSize18 txtSize14-xs txtBlue "> <div role=presentation class="txtSize18">Our customers and relationships</div> </a> </li> <li class="active pad-30-right" aria-current="true"> <a href="/responsibility/our-capitals/our-products-services" target="_self" class="txtSize18 txtSize14-xs txtBlue active"> <div class="txtSize18">Our products and services</div> </a> </li> <li class=" pad-30-right" aria-current="false"> <a href="/responsibility/our-capitals/our-environment" target="_self" class="txtSize18 txtSize14-xs txtBlue "> <div role=presentation class="txtSize18">Our environment</div> </a> </li> <li class=" pad-30-right" aria-current="false"> <a href="/responsibility/our-capitals/our-people" target="_self" class="txtSize18 txtSize14-xs txtBlue "> <div role=presentation class="txtSize18">Our people</div> </a> </li> </ul> </div> <div id="msn-right-cap" tabindex="0" class="msn-button" role="button" aria-label="Next"></div> </div> </div> </div> <h3 class="bellSlimBlack txtBlack2">Learn more about </h3>  <h2 class="bellSlimBlack txtBlack2">Our products and services</h2> </div> </div> <div class="liquid-container container banner-img-container hidden-xs"> <img src="/assets/responsibility/images/customers-banner.jpg" class="lazy bg-img img-responsive" alt=""> </div> <div class="liquid-container container banner-img-container hidden-sm hidden-md hidden-lg banner-annual"> <img src="/assets/responsibility/images/customers-banner-mobile.png" class="lazy bg-img img-responsive" alt=""> </div> <div class="bgWhite"> <div class="container liquid-container capitals-content"> <div class="scrollable-area"> <div class="row noMargin flex-direction-row-reverse"> <div class="col-12 col-sm-3 col-md-4 relative d-none d-sm-block">   <div class="spacer60" aria-hidden="true"></div>  <div class="subnav-scroll d-none"> <div class="subnav-wrap" role="navigation" aria-label="Bell Suppliers"> <div class="d-block d-sm-none txtSize18 txtBlack2 pad-30-left pad-30-right margin-10-bottom"> Jump to: </div> <ul class="subnavgroup scrollable-area-capitals"> <li class="listStyleNone" data-section="1"><a href="#1" class="txtDecorationNoneHover txtSize14 txtBlue">Media ethics: approach and management</a></li> <li class="listStyleNone" data-section="2"><a href="#2" class="txtDecorationNoneHover txtSize14 txtBlue">Journalistic integrity of news programming</a></li> <li class="listStyleNone" data-section="3"><a href="#3" class="txtDecorationNoneHover txtSize14 txtBlue">Fundamental values and standards of behaviour</a></li> </ul> </div> </div> </div> <div class="col-12 col-sm-9 col-md-8 pad-45-right no-pad-xs">  <div class="team-member-container-text-link-image"> <div class="scrollable-contents "> <div class="spacer60" aria-hidden="true"></div> <div class="margin-b-45 0"> <p><strong>In preparing this webpage, we have considered the information available until March 7, 2024.</strong></p> <div class="bgBlue txtWhite fullWidth" style="padding: 15px; border-radius: 5px"> For more information about Our products and services, including the <strong>sustainable impact of our products and services</strong>, <strong>media services</strong> and <strong>content</strong>, see our <a aria-label="Integrated annual report Opens in new tab" class="txtUnderline txtWhite" href="/investors/AR-2023/2023-bce-integrated-annual-report.pdf" target="_blank" rel="noopener noreferrer">Integrated annual report</a>, from page 36 to 45. </div> <div class="spacer15" aria-hidden="true"></div> <p class="margin-b-30"> Our products and services enable Canadians to take advantage of the emerging capabilities and applications powered by our world-class networks. As we shift from a traditional telco to a tech services and digital media company, we seek to expand our offerings to include modern IT platforms, cloud-based solutions and AI-driven solutions to meet the evolving needs of our customers. </p> <div class="grey-link-box"> <div> <h3 class="txtBold txtBlack2 txtSize14 margin-b-15" style="line-height: 1.5" id="list-1"> Policies and information related to our Our Products & Services: </h3> <ul class="noBullets" aria-labelledby="list-1"> <li> <a aria-label="Responsible artificial intelligence policy Opens in new tab" href="/responsibility/2023-bell-responsible-ai-policy.pdf" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>Responsible artificial intelligence policy</span></a> </li> <li> <a aria-label="CTV News editorial standards and policies Opens in new tab" href="https://www.ctvnews.ca/editorial-standards-and-policies#anchor1" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>CTV News editorial standards and policies</span></a> </li> <li> <a aria-label="Bell Code of Business Conduct Opens in new tab" href="/about-bce/governance" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>Bell Code of Business Conduct</span></a> </li> <li> <a aria-label="Bell STB Energy Information Opens in new tab" href="/responsibility/2023-bell-stb-energy-information.pdf" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>Bell STB Energy Information</span></a> </li> <li> <a aria-label="Bell SNE Energy Information Opens in new tab" href="/responsibility/2023-bell-sne-energy-information.pdf" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>Bell SNE Energy Information</span></a> </li> </ul> </div> <div> <h3 class="txtBold txtBlack2 txtSize14 margin-b-15" style="line-height: 1.5" id="list-2"> Our Products & Services data: </h3> <ul class="noBullets" aria-labelledby="list-2"> <li> <a aria-label="ESG data summary Opens in new tab" href="/responsibility/2023-esg-data-summary.xlsx" target="_blank" rel="noopener noreferrer"><span aria-hidden="true" class="icon2 icon-external-link pad-r-10" role="img" title="opens in new tab"></span><span>ESG data summary</span></a> </li> </ul> </div> </div> </div> <section id="1" class="margin-b-60"> <div class="margin-b-45 1"> <h3 class="txtSize32 txtBlack2 lineHeight-38 bellSlimBlack margin-b-0"> Media ethics: approach and management </h3> <div class="gri-tag-container" role="list"><span class="gri-tag-blue" role="listitem" >SASB SV-ME-260a.1</span><span class="gri-tag-blue" role="listitem">SASB SV-ME-000.A</span></div> <div class="spacer45" aria-hidden="true"></div> <div class="hidden-xs"> <img alt="Image representing Bell Media鈥檚 TV properties" class="lazy img-responsive margin-b-30" src="/assets/responsibility/images/our-products-services-media-banner.png"> </div> <p class="txtBold margin-b-15"> CTV News is Canada鈥檚 most-watched news organization - both locally and nationally. CTV News operations include 24/7 news services CTV News Channel, BNN Bloomberg and CP24. Additional signature information programming produced includes: CTV National News, W5, Power Play and Question Period. Bell Media also operates the French-language news service Noovo Info. Flagship digital news sites include CTVNews.ca, CP24.com, BNNBloomberg.ca and noovo.info, and are complemented by the CTV News, CP24 and BNN Bloomberg apps, which provide a direct connection to Canada鈥檚 most trusted news, anytime and anywhere. With a perspective that is distinctly Canadian, CTV News brings Canadians the domestic and international news stories of the day and is the #1 news organization in Canada. </p> <p class=" margin-b-15"> CTV News and Noovo Info are operated by Bell Media, Canada's leading content creation company, with premier assets in television, radio, digital and out-of-home media. Bell Media is part of BCE Inc., Canada's largest communications company. </p> <div class="light-blue-box"> CTV News and Noovo Info are committed to upholding the highest journalistic standards including the principles of journalistic independence and ensuring non-interference in news operations from BCE, while also remaining in compliance with government legislative requirements and relevant industry codes. </div> </div> </section> <section id="2" class="margin-b-60"> <div class="margin-b-45 2"> <h3 class="txtSize32 txtBlack2 lineHeight-38 bellSlimBlack margin-b-0"> Journalistic integrity of news programming </h3> <div class="gri-tag-container" role="list"><span class="gri-tag-blue" role="listitem">SASB SV-ME-260a.2</span><span class="gri-tag-blue" role="listitem">SASB SV-ME-270a.3</span></div> <div class="spacer45" aria-hidden="true"></div> <div class="scale-mob margin-b-30"> <img alt="Image depecting one of Bell Media鈥檚 CTV production studios" class="lazy img-responsive" src="/assets/responsibility/images/our-products-ctv-banner.png" style=""> </div> <p class="txtBold margin-b-15"> We are responsible for telling Canada's stories, reflecting the country, its multicultural and multiracial dynamics, and for being impartial and independent from those seeking to influence our news programming. </p> <p class="margin-b-15"> Our mandate at CTV News and related news operations is to uphold journalistic integrity and independence under all circumstances and at all times, without exception. As a reputable news organization in a democracy, it is our fundamental purpose to inform Canadians of what is happening and to clarify events so that they may form their own conclusions. We accomplish this by telling balanced, accurate, fair and relevant stories in a clear and compelling way. </p> <p class="margin-b-30"> With a perspective that is uniquely Canadian, and through a network of national and local news operations, our mission is to be Canada's most trusted news source, providing the most timely and relevant news and information on all platforms, while adhering to the highest standards of journalism at all times. In its 2022 Digital News Report, Reuters Institute for the Study of Journalism confirmed CTV News as Canada's most-trusted English language news brand. Our target audience is a broad demographic of Canadians across all age groups who are interested in the world around them. </p> <div class="light-blue-box margin-b-30"> Journalistic independence is a fundamental value at CTV News and we resist all attempts at censorship of the coverage we provide. Intrusion into content, real or apparent, must be resisted. </div> <p class="margin-b-15"> CTV News is a member of the Trust Project, a global network of news organizations. The Trust Project aims to build standards that affirm and amplify journalism's commitment to transparency, accuracy, inclusion and fairness. </p> <p class="margin-b-15"> At the same time, all journalists at CTV News and related operations must continue to abide by the CTV News editorial standards and policies, which are available on our <a href="https://www.ctvnews.ca/" class="txtUnderline">website</a>. These editorial standards and policies reflect commitments by CTV News to media ethics, diversity, avoiding conflicts of interest or appearance thereof with editorial ethics guidelines, verification/ fact checking standards, ensuring accuracy augmented by a corrections policy if needed, comments/ source attribution except when anonymity is vital per the unnamed sources policy, using appropriate bylines and signatures and public engagement. Our commitment to trust includes conducting fair and inclusive investigations when specific concerns or complaints emerge. </p> <p class="margin-b-0"> Noovo Info also adheres to strict editorial standards and policies, which is available on its <a href="https://www.noovo.info/nouvelle/normes-politiques-editoriales-noovo-info.html" class="txtUnderline">website</a> (French only). </p> </div> </section> <section id="3" class="margin-b-60"> <div class="margin-b-45 3"> <h3 class="txtSize32 txtBlack2 lineHeight-38 bellSlimBlack margin-b-0"> Fundamental values and standards of behaviour </h3> <div class="gri-tag-container" role="list"><span class="gri-tag-blue" role="listitem">SASB SV-ME-520a.1</span></div> <div class="spacer45" aria-hidden="true"></div> <p class="margin-b-15"> The Bell Code of Business Conduct explains the fundamental values and standards of behaviour that are expected from team members in all aspects of our business. All team members must abide by the policy, review it annually and certify that they have reviewed and follow the Code, and participate in relevant training every two years. 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vers le bas et pay茅es en esp猫ce.</div> <div id="fna-1"><span class="prnews_span"><sup>i</sup> IDC report <i>IoT Adoption in Canada, 2021</i> by Nigel Wallis IDC#CA47059321 </span></div> <div id="fna-2"><span class="prnews_span"><sup>i  </sup>Rapport d'IDC <i>IoT Adoption in Canada, 2021</i> par Nigel Wallis, document d'IDC num茅ro CA47059321</span></div> <div id="fnt-1">1. As the Incumbent Local Exchange Carrier Bell Canada provides local exchange service to most MDUs in Ontario and Quebec.</div> <div id="fnt-2">2. Service is provided under Bell Canada's CRTC approved "Terms of Service" and no other written access agreements exist for these buildings.</div> <div id="fnt-3">3. Local Exchange Carriers requesting information on any other specific locations are requested to contact their Bell Canada Carrier Services Group representative via normal channels.</div> <div id="fntf-1">1. 脌 titre d'entreprise de services locaux titulaire, Bell Canada offre le service local 脿 la plupart des ILM du Qu茅bec et de l'Ontario. Le service est fourni en vertu des 芦 modalit茅s de service 禄 de Bell Canada qui sont approuv茅es par le CRTC, et aucune autre entente d'acc猫s n'existe pour ces immeubles.</div> <div id="fntf-2">2. Il existe un petit nombre d'ILM r茅cemment construits auxquels Bell Canada tente encore d'acc茅der. Veuillez consulter les sites Web publics d'autres entreprises de services locaux pour conna卯tre ces immeubles.</div> <div id="fntf-3">3. Les entreprises de services locaux qui ont besoin d'information sur tout autre immeuble sont pri茅es de contacter leur repr茅sentant des Services aux t茅l茅communicateurs de Bell Canada par les voies normales.</div> </div> <div class=" pad-v-sm-30 pad-v-30 margin-t-60 footnote-additional-details hide js-focus-modal-trap" role="dialog" aria-labelledby="footnote-title"> <div class="d-flex flex-justify-space-between align-items-center pad-b-sm-15 pad-b-25 scroll-shadow pad-h-30 pad-h-xs-15"> <h2 class="txtBold txtSize18 txtBlack magrin-b-0 " id="footnote-title"> Additional details</h2> <button type="button" class="close d-flex pad-0-force margin-0-force close-additional-details" aria-label="Close Additional details"> <span class="icon icon-close txtBlue txtBold txtSize20" role="img" title="close" aria-hidden="true"></span> <span class="sr-only" aria-hidden="true">Close Additional details icon</span> </button> </div> <div class="footnote-details-content pad-h-30 pad-h-xs-15"> <div class="txtSize14 line-height-18 margin-b-0 footnote-text"></div> </div> </div> </footer> <div id="js-loading-indicator" class="loader-fixed bgWhite container-flex-box" style="display: none;" role="alert"> <svg class="loading-indicator-circle middle-align-self" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 48 48" aria-hidden="true"> <defs> <linearGradient id="ed1bf9d4-a7f2-4989-8a76-7b966164730a" x1="0" x2="0" y1="10%" y2="90%"><stop offset="0" stop-color="#04569b"></stop><stop offset="1" stop-color="#97b6d2"></stop></linearGradient> <linearGradient id="4762aef6-befd-4893-9ab8-18ee7b0b8817" x1="0" x2="0" y1="90%" y2="10%"><stop offset="0" stop-color="#97b6d2"></stop><stop offset="1" stop-color="#fff"></stop></linearGradient> </defs> <path fill="url(#ed1bf9d4-a7f2-4989-8a76-7b966164730a)" d="M24 3C12 3 3 12 3 24S12 45 24 45v-4c-10 0-17-8-17-17S15 7 24 7v-4z"></path> <path fill="url(#4762aef6-befd-4893-9ab8-18ee7b0b8817)" d="M24 3v4c10 0 17 8 17 17S34 41 24 41v4c12 0 21-10 21-21S36 3 24 3z"></path> </svg> Loading data, please wait... </div> <script type="text/javascript" nonce="1694b6996df74385a335fd633c48a424"> function showAjax(visible) { document.getElementById("js-loading-indicator").style.display = visible ? 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