HubSpot Service Hub Reviews: Pricing & Software Features 2024

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data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>HubSpot Service Hub Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2019/08/hubspot1.png" class="attachment- size-" alt="HubSpot Service Hub" srcset="https://s.financesonline.com/uploads/2019/08/hubspot1.png 440w, https://s.financesonline.com/uploads/2019/08/hubspot1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/hubspot1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/hubspot1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/hubspot1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:79.5454%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:79.5454%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="104851" data-main-term="74" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link smaller-txt" href="https://alternatives.financesonline.com/p/hubspot-service-hub/">HUBSPOT SERVICE HUB ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is HubSpot Service Hub?</a></li> <li><a href="#benefits">HubSpot Service Hub benefits</a></li> <li><a href="#features">Overview of HubSpot Service Hub features</a></li> <li><a href="#problems">What Problems Will HubSpot Service Hub Solve?</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">HubSpot Service Hub pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of HubSpot Service Hub" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2018/06/Screenshot-HubSpot-Service-Hub300x155.jpg 300w, https://s.financesonline.com/uploads/2018/06/Screenshot-HubSpot-Service-Hub300x155-232x120.jpg 232w, https://s.financesonline.com/uploads/2018/06/Screenshot-HubSpot-Service-Hub300x155-93x48.jpg 93w, https://s.financesonline.com/uploads/2018/06/Screenshot-HubSpot-Service-Hub300x155-281x145.jpg 281w" /> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is HubSpot Service Hub?</h3> </div> <p>Service Hub is the latest product of HubSpot which, together with HubSpot CRM, Marketing and Sales, gives you a complete suite of tools to help you engage, guide and grow your customers. The new product line comes with a comprehensive suite of features that lets you and your customer service teams provide the best customer experience.</p> <p>The introduction of Service Hub provides you a full front office solution. You now get one view of your customers across sales, marketing and service. The unified platform means that your marketing team, sales team and service team can now have a single consolidated customer record from which they can extend optimum support.</p> <p>HubSpot’s Service Hub came about as part of a massive push to build solutions that help you deliver great customer experience to your customers. Based on its studies, experience, and research, HubSpot identified profound changes in customer behavior. Customers now are more demanding, less patient, and have higher expectations, making it a real big challenge for businesses to retain customers.</p> <p>However, the secret to engaging customers is simple – keep them happy. Essentially, this is what Service Hub is for – to transform average customers into active promoters of your business. Through the solution’s features and capabilities, your service team will be able to respond faster to customer issues, deliver personalized support, encourage customers to help themselves, and get crucial feedback to better understand your customers.</p> <p>Service Hub will enable your team to put their acts together and systematize the approach to addressing customer concerns. All these of course are within the Inbound Service Framework encapsulated in three words – engage, guide and grow. These are the fundamentals for extending great customer experience which simply starts with a conversation, something you may already have been doing but with little effect or discernible impact. Service Hub will help you leverage the simple act of conversation to delight modern customers and make them advocates of your brand.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of HubSpot Service Hub Benefits</h3> </div> <p><strong>Engage your customers</strong></p> <p>It is a given that people look for conversational experiences – in their daily lives and in their work. The situation is the same for consumers. Service Hub harnesses what consumers search for, letting you match the way consumers communicate with conversations including channels such as chat, email, and social. This approach expedites and deepens more conversations which allow you to understand and learn more about your customers.</p> <p>Conversations feature is the core component of Service Hub, letting you engage more customers with added context. It comprises a universal inbox that helps teams collaborate on customer support at scale. Aside from email and live chat, you can add other channels and touch points to the universal inbox so that your whole team can collaborate on one spot for messages, whatever channel or source they came from. When you respond to a message from the conversations tool, your reply will go out via the channel or source it came in.</p> <p>Conversations literally becomes the new home base for your team’s communications, allowing a single view of the customer for all your teams. The tool takes it roots from HubSpot CRM, so it’s rich with context about who you’re talking to and what you know about them from the marketing, sales, and service perspective. The system greatly aids in multi-channel communication which is otherwise difficult to monitor and manage especially if messages arrive simultaneously.</p> <p><strong>Guide your customers</strong></p> <p>From having great conversation with customers through various channels, you get to learn more of your customers – what they need or don’t need, what their preferences are, their likes and dislikes, etc. The wealth of information you gather can now be used to shape how you proactively assist your customers, where to direct your resources, and when and where to deploy best practices.</p> <p>Service Hub’s tickets system will be your handy tool to meet customers’ expectations particularly when customer demands go on the upswing and your business grows. With tickets, you’ll be able to track, order, collaborate, and deliver on customers’ needs and address issues. The ticket object can be associated with a contact, allowing your teams to see if a customer has an open issue. Tickets come together to form a ticket board where your team can see what problems need to be quickly resolved.</p> <p>Another way to guide your customers is through the knowledge base feature. In fact, this helps your customers help themselves by giving them the means to seek solutions. Service Hub helps you look for trends in tickets and turn them into simple, well-structured articles on your site that automatically index on Google. This lessens the load on your support team from repeatedly answering the same question and issues.</p> <p>With the knowledge base, customers can simply search for solutions from a exhaustive set of articles, documentation, how to guides, tutorials, FAQs, and other resources neatly organized and searchable. Through a reporting dashboard, you’ll know how good your resource contents are at solving customers’ issues and deflecting tickets, and can work to improve said contents if they don’t deliver.<strong> </strong></p> <p><strong>Grow your customers</strong></p> <p>Once you’ve engaged and guided your customers, you can then ask them to tell your story. Service Hub comes with a customer feedback feature where you can identify your top promoters and get them involved in your customer marketing activities. It can be a case study program, a workflow that triggers when someone has a high Net Promoter Score (NPS) who you can request to fill out a review, and many more.</p> <p>The feedback tool lets you create surveys and collect audience insights to help you better understand your customers. You can routinely capture qualitative and quantitative feedback from your customers. This can be as simple as a yes-or-no question related to a support experience or a 20-question annual NPS survey. You can also map out a plan to regularly survey customers, enabling you to discern common issues and focus on promptly addressing these.</p> <p>All these data and information flowing in can be put to good use. Aside from knowing who your biggest promoters are, you can use the information to build marketing campaigns that help these customers tell the world about your product. You can ask customers to write reviews, share social content, write a blog post about your company, or be highlighted as a case study. The influential customer voice becomes your lynchpin for inexpensive exposure and promotion.</p> <p><strong>Get comprehensive analyses and reports</strong></p> <p>Everything that you gather from tickets, knowledge base, and customer feedback is a treasure trove of data waiting to be analyzed. On that respect, the new service reporting dashboard comes at the forefront to tell you all that you need to know.</p> <ul> <li><strong>Tickets.</strong> As your support teams work through tickets from the ticket board, you’ll see data organized in the service reporting dashboard and you’ll have access to reports such as current tickets by status, tickets by source, average response time, and ticket volume over time. It will show you a real time window into what your team is working on, trends in their work and performance, and the channels that are operating optimally.</li> <li><strong>Knowledge base.</strong> As you create and put in more knowledge articles and as more people find them, you’ll start compiling data on them in the dashboard and see reports such as views over time, most viewed articles, and more. You can use this data to enhance your library of knowledge articles, develop more of particularly helpful articles, or update ones that aren’t getting any views.</li> <li><strong>Customer feedback.</strong> With survey data streaming in to your HubSpot system, you’ll receive important reports including NPS over time, feedback over time, and feedback breakdown by sentiment. You get to view the health of your customer base. You can check reports regularly so that you and your team get to track and learn how customers feel about your business.</li> </ul> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of HubSpot Service Hub Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Ticketing</li> <li>Customer feedback</li> <li>Knowledge base</li> <li>Live chat</li> <li>Conversational bots</li> <li>Conversations dashboard</li> <li>Team email</li> <li>Automation & routing</li> <li>Reporting</li> <li>Contact management</li> <li>Contact & company insights</li> <li>Company records</li> <li>Email scheduling</li> <li>Email tracking & notifications</li> <li>Email templates</li> <li>Email sequences</li> <li>Documents</li> <li>Calling</li> <li>Meeting scheduling</li> <li>Canned snippets</li> <li>Integration</li> <li>Phone & email support</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will HubSpot Service Hub Solve?</h3> </div> <p><strong>Problem: Communicating and engaging customers is always a challenge.</strong></p> <p><strong>Solution:</strong> Service Hub’s Conversations tool lets you manage one-to-one customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more and is accessible to your entire team.</p> <p><strong>Problem: Customer service is a time-consuming and complicated process.</strong></p> <p><strong>Solution:</strong> Service Hub’s automation and routing capabilities streamlines your customer service processes with ticket routing, escalation, and task creation. You can utilize feedback responses to kick off automated customer marketing emails or internal notifications to your team.</p> <p><strong>Problem: You don’t know how to qualify and quantify your customer service performance.</strong></p> <p><strong>Solution:</strong> Service Hub provides analysis and reporting that allows you to measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.</p> </div> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=275&token=NSR5mMjnXrQflCf4dCL0pg" data-srcset="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=275&token=NSR5mMjnXrQflCf4dCL0pg 1x, https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=550&token=Nwi6m8_oWznL7iWBKYtbVw 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=275&token=B0mvKhQOqlm-LEd0_JnUFQ" data-srcset="https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=275&token=B0mvKhQOqlm-LEd0_JnUFQ 1x, https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=550&token=3b9L4Tmb1yjaUJ4FwU4vpw 2x" class="lazyload" alt="This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers."></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=275&token=5HndwkTFByk-3aAgGLxDEw" data-srcset="https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=275&token=5HndwkTFByk-3aAgGLxDEw 1x, https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=550&token=3cscJNW2JTyWZtc4iQFpOQ 2x" class="lazyload" alt="This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process."></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>HubSpot Service Hub Position In Our Categories</h3> </div> <p> Since companies have their own business-related wants, it is only logical they avoid subscribing to an all-encompassing, ”best” business program. At any rate, it is troublesome to discover such an app even among widely used software systems. The efficient thing to do would be to shortlist the various major aspects which necessitate investigation including important features, price terms, technical skill ability of staff members, company size, etc. Next, you should double down on your product research thoroughly. Have a look at these HubSpot Service Hub analyses and scrutinize the other software programs in your shortlist more closely. Such detailed research ensure you keep away from poorly fit applications and choose the one which delivers all the aspects your company requires to achieve growth. </p> <p><strong>Position of HubSpot Service Hub in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>HubSpot Service Hub is one of the <strong>top 20</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>HubSpot Service Hub is one of the <strong>20</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your enterprise’s special requirements? A trendy software application may have thousands of subscribers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few HubSpot Service Hub Customer Support Software reviews and mull over the elements that you desire in the software such as the price, main functionality, available integrations etc. Then, shortlist a few systems that fit your needs. Check out the free trials of these platforms, read online reviews, get clarifications from the maker, and do your investigation systematically. This in-depth homework is sure to assist you choose the best software platform for your firm’s unique needs.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does HubSpot Service Hub Cost?</h3> </div> <p><strong>HubSpot Service Hub Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Free</span> <p>$0/month</p> </div> <div class="review-page__table__row"> <span>Starter</span> <p>$18/month</p> </div> <div class="review-page__table__row"> <span>Professional</span> <p>$450/month</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$1,200/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are HubSpot Service Hub pricing details?</h3> </div> <p><strong>HubSpot Service Hub Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Free</p> <p>$0/month</p> </div> <div> <p>Starter</p> <p>$18/month</p> </div> <div> <p>Professional</p> <p>$450/month</p> </div> <div> <p>Enterprise</p> <p>$1,200/month</p> </div> </div> <p><strong>Free – $0</strong></p> <ul> <li>Contact management</li> <li>Ticketing</li> <li>Live chat</li> <li>Team email</li> <li>Tickets closed reports</li> <li>Reporting dashboard</li> <li>Shared inbox</li> </ul> <p><strong>Starter – $18/month (billed annually)</strong></p> <ul> <li>All Free features, plus:</li> <li>HubSpot branding removed</li> <li>Conversation routing</li> <li>Email sequences</li> </ul> <p><strong>Professional – $450/month (billed annually)</strong></p> <ul> <li>All Starter features, plus:</li> <li>Phone support</li> <li>Customer feedback</li> <li>Knowledge base</li> <li>Customer service Automation</li> <li>Multiple ticket pipelines</li> <li>Teams</li> <li>1:1 video creating and hosting</li> <li>Salesforce integration</li> <li>Multiple currencies</li> <li>Custom reporting</li> </ul> <p><strong>Enterprise – $1,200/month (billed annually)</strong></p> <ul> <li>All Professional features, plus:</li> <li>Playbooks</li> <li>Calculated properties</li> <li>Single sign-on</li> <li>Goals</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 78 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 1 </span> </div> </div> <p> <p>We realize that when you decide to get a Customer Support Software it’s important not only to see how experts score it in their reviews, but also to discover if the actual users and businesses that bought these solutions are actually content with the product. That’s why we’ve created our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that collects customer reviews, comments and HubSpot Service Hub reviews across a vast range of social media sites. The data is then presented in a simple to understand format revealing how many customers had positive and negative experience with HubSpot Service Hub. With that information available you should be prepared to make an informed business decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Now live: Service Hub – Engage, Guide, and Grow Better Customers" width="640" height="360" data-src="https://www.youtube.com/embed/DwqJIPl9OnI?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>Open API</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li><li>Chinese</li><li>German</li><li>Japanese</li><li>Spanish</li><li>French</li><li>Italian</li><li>Dutch</li><li>Portugese</li><li>Polish</li><li>Swedish</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Free</li><li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for HubSpot Service Hub?</h3> </div> <ul> <li>Gmail</li> <li>Google Calendar</li> <li>Hubspot for WordPress</li> <li>Outlook</li> <li>Zapier</li> <li>Outlook Calendar</li> <li>Facebook Ads</li> <li>Google Ads</li> <li>Zoom</li> <li>LinkedIn Sales Navigator</li> <li>Slack</li> <li>LinkedIn Ads</li> <li>Facebook Messenger</li> <li>Google Contacts</li> <li>Mailchimp</li> <li>LinkedIn</li> <li>Facebook</li> <li>Google Search Console</li> <li>Calendly</li> <li>Google Meet</li> <li>Twitter</li> <li>Microsoft Teams</li> <li>Instagram</li> <li>Typeform</li> <li>Outlook Contacts</li> <li>Google Sheets</li> <li>Canva</li> <li>Make</li> <li>Databox</li> <li>PandaDoc</li> <li>Eventbrite</li> <li>Salesforce</li> <li>Gravity Forms</li> <li>Shopify</li> <li>SurveyMonkey</li> <li>WooCommerce by MakeWebBetter</li> <li>Aircall</li> <li>Jotform</li> <li>Stripe Data Sync</li> <li>monday.com</li> <li>CRM Perks by Wordpress Plugins</li> <li>Asana</li> <li>Supermetrics</li> <li>Hotjar</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>HubSpot Service Hub User Reviews</h3></div> <p class="mb-hide">HubSpot Service Hub average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:79.5454%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4/5 <span id="ur-scroll">(11 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Audra" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Audra</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> I'm in Customer Support, and HubSpot has made our lives exponentially easier. Everyone can easily check the notes on each contact (as well as the past correspondence we've had with them) to make sure that we're all on the same page. Ticket handoff, a previously dreaded task, has now become a breeze.</p> <p><strong>CONS:</strong> Duplicate accounts are getting out of hand. I wish that HubSpot had a way of regulating duplicate contacts, or at the very least flag a new user when their information is already in our system.</p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/hubspot-service-hub/a-huge-time-and-effort-saver-196656/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Adam Sanders" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Adam Sanders</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">2/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> Hubspot's user interface is excellent, although the overly-simplistic UI also has its drawback - finding features and getting information can be tough.</p> <p><strong>CONS:</strong> The Service module doesn't really do a lot. It's more about email workflow and extends other parts of Hubspot's offering. It's not a viable product for someone who really needs to implement a proper ticketing or support system.</p> </div> <div class="review-meta"> <p>Reviewed 6 years ago</p> <a href="/p/hubspot-service-hub/mediocre-sums-it-up-123249/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 11 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="104851" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Still exploring its functionalities…So far, so good.</p> <a href="/p/hubspot-service-hub/still-exploring-its-functionalities-so-far-so-good-196829/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Sadye" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Sadye</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> HubSpot and its team have been really attentive to my needs as a marketer. Not only have they helped us obtain feedback from clients through surveys, but they've also helped us build relevant and helpful articles for our brand.</p> <p><strong>CONS:</strong> The only issue I have with HubSpot Service Hub is that they only offer one knowledge base. This is a shame because my company casts a wide net when it comes to our audience. As much as we want a targeted approach to talking to different leads, HubSpot has limited us to one generic approach to crafting our articles. I suggest that they don't put a cap to the knowledge base and allow us to personalize our knowledge base.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196829"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196829"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A catalyst for streamlined communication within our company.</p> <a href="/p/hubspot-service-hub/a-catalyst-for-streamlined-communication-within-our-company-194724/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Camila" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Camila</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Hubspot makes it easy for me to update tickets across the field. I can tag a note or edit data, and this automatically cascades to all areas with similar filters as the original one. This parallel editing structure has saved me a lot of time and effort.</p> <p><strong>CONS:</strong> HubSpot has certain limits as to the amount and type of data that we can upload to its system. I do understand the reasoning behind this, but it would be a lot easier on our part if they were to give us more leeway.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="194724"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="194724"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (11)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A great CRM tool!</p> <a href="/p/hubspot-service-hub/a-great-crm-tool-2-197215/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Maritza" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Maritza</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 05.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how intuitive HubSpot is. Its interface is really easy to follow. Plus, it keeps track of all my previous interactions with customers too. This way, I know just where to pick off from our last conversation.</p> <p><strong>CONS:</strong> Email and chat are a lot easier to manage. This is in comparison to calls that are difficult to track and log.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="197215"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="197215"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A huge time and effort saver.</p> <a href="/p/hubspot-service-hub/a-huge-time-and-effort-saver-196656/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Audra" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Audra</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I'm in Customer Support, and HubSpot has made our lives exponentially easier. Everyone can easily check the notes on each contact (as well as the past correspondence we've had with them) to make sure that we're all on the same page. Ticket handoff, a previously dreaded task, has now become a breeze.</p> <p><strong>CONS:</strong> Duplicate accounts are getting out of hand. I wish that HubSpot had a way of regulating duplicate contacts, or at the very least flag a new user when their information is already in our system.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196656"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196656"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The trifecta is complete.</p> <a href="/p/hubspot-service-hub/the-trifecta-is-complete-195820/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Deshawn" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Deshawn</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> For a small company like ours, it becomes easy for our roles to blur. But it's a good thing that we have HubSpot, and its trifecta of programs, to help us draw the line between the different silos. We now have HubSpot Marketing to take care of all of our promotional campaigns. There are HubSpot Sales for tracking our income and expenditure. And finally, we have HubSpot Service for consolidating our Knowledge Base and launching a chatbot feature to help us communicate with our customers. With all of our operations under the HubSpot umbrella, and with everything integrating smoothly in a satisfying way, we're now more efficient than ever. This is especially thanks to the latest addition—the HubSpot Service Hub. It makes tracking tickets and making sure that they are accurately and promptly answered. Testing out different variables (to determine which our audience will respond to) is easy with HubSpot too. The survey feature is also top-notch. I can positively say that I've been having fun testing out our campaigns through this program. And of course, true to HubSpot fashion, their customer service is impeccable as always. They're all very helpful and eager to help. Kudos to the team!</p> <p><strong>CONS:</strong> It would be nice to get more information on our first-time visitors. Right now, everyone is tagged as "Unknown Visitor" unless they have previously logged in with us before.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="195820"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="195820"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The chatbot feature is awesome!</p> <a href="/p/hubspot-service-hub/the-chatbot-feature-is-awesome-190346/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Larissa" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Larissa</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Using HubSpot feels like having an extra set of hands in the team⁠—much like a diligent and knowledgeable employee. It takes care of replying to basic questions from our clients, and it has done a great job on this so far. Plus, Hubspot seems to have a knack for introducing new features that are a great match for my company's vision. I can't wait to see what else it has in store for its users!</p> <p><strong>CONS:</strong> Configuring our chatbot was quite a hurdle. It would be great if this process was simplified. Another suggestion: please allow us to add more customization options to surveys. I'd like to do an A/B testing on whether they respond better to different variables.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="190346"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="190346"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">I love working with HubSpot!</p> <a href="/p/hubspot-service-hub/i-love-working-with-hubspot-193449/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kathleen" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kathleen</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.02.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Hubspot Service Hub works like a well-oiled machine. It has an unfailing notification feature to make sure that no task is overlooked. It's really simple to use. It presents all the information that you need⁠—especially about your clients⁠—with just a click of a button.</p> <p><strong>CONS:</strong> I don't have any complaints. This has been such a great tool to work with.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="193449"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="193449"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Shoutout to their team of experts!</p> <a href="/p/hubspot-service-hub/shoutout-to-their-team-of-experts-196202/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Cullen" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Cullen</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 07.02.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Legal Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love my relationship with HubSpot and its team of experts—it's collaborative and supportive. They've been instrumental in helping me build my own website and brand online. I enjoy working with them. I would tell them what I have in mind, and they would do one better by brainstorming with me on how to further that idea.</p> <p><strong>CONS:</strong> Understandably, HubSpot lines are always so busy. It often takes a while for me to get a hold of any of their helpful support team members.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196202"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196202"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A program that I trust and enjoy working with.</p> <a href="/p/hubspot-service-hub/a-program-that-i-trust-and-enjoy-working-with-193030/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Judah" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Judah</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.09.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how Hubspot centralizes our data. The layout is intuitive, and I can easily have access to any information that I need. The section where I can oversee all pending requests and tickets is a nice touch. To top this all off, nothing beats their customer service. Everyone I've talked to has been very attentive and helpful.</p> <p><strong>CONS:</strong> The learning curve is quite steep. Although, of course, I acknowledge that this might have more to do with the user than the system itself.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="193030"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="193030"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Needs more automation.</p> <a href="/p/hubspot-service-hub/needs-more-automation-196739/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Javon" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Javon</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.08.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> HubSpot helps us monitor our clients at different stages of their buyers' journey. If we want to, we can even retrieve details such as whether they opened their emails, how many times they opened it, what promos might make sense for them, and what are the next steps we can take to engage them further.</p> <p><strong>CONS:</strong> Handling old leads has become such a burden for us. After all, we no longer want to engage with year-old customers who are obviously not interested in our products. The issue here is that we have to manually scrub these leads off the lists. I wish HubSpot had a way of cleaning up our leads list by deleting older lead information.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196739"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196739"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Mediocre sums it up</p> <a href="/p/hubspot-service-hub/mediocre-sums-it-up-123249/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Adam Sanders" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Adam Sanders</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">2/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">2/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">1/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.10.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Hubspot's user interface is excellent, although the overly-simplistic UI also has its drawback - finding features and getting information can be tough.</p> <p><strong>CONS:</strong> The Service module doesn't really do a lot. It's more about email workflow and extends other parts of Hubspot's offering. It's not a viable product for someone who really needs to implement a proper ticketing or support system.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="123249"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="123249"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=104851">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="104851"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular HubSpot Service Hub Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbWFuYWdlLXNlcnZpY2UtZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Samanage" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/01/saml-93x48.jpg 93w, https://s.financesonline.com/uploads/2015/01/saml.jpg 200w" /></div> <a href="/p/samanage-service-desk/" title="Samanage" >Samanage Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2UtbGl2ZW1lc3NhZ2Uv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce LiveMessage" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2018/08/salesforce-service-cloud-logo-3-1-93x48.png 93w, https://s.financesonline.com/uploads/2018/08/salesforce-service-cloud-logo-3-1.png 186w" /></div> <a href="/p/salesforce-livemessage/" title="Salesforce LiveMessage" >Salesforce LiveMessage Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JpbmdjZW50cmFsLWVuZ2FnZS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="RingCentral Engage Digital" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/RingCentral-Engage-Digital2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/RingCentral-Engage-Digital2-1.png 186w" /></div> <a href="/p/ringcentral-engage/" title="RingCentral Engage Digital" >RingCentral Engage Digital Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25pY2VyZXBseS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Nicereply" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Nicereply-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Nicereply-logo2.png 186w" /></div> <a href="/p/nicereply/" title="Nicereply" >Nicereply Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dvdG9hc3Npc3Qv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoToAssist" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/gotologo-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/gotologo.png 181w" /></div> <a href="/p/gotoassist/" title="GoToAssist" >GoToAssist Pricing & Software Features 2025</a> </div> <div class="products-table__right">7.4</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To HubSpot Service Hub By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1Z2VzdGVyLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sugester" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Sugester-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Sugester-logo2.png 186w" /></div> <a href="/p/sugester/" title="Sugester" >Learn more about 2025 pricing plans for Sugester</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ltc3VwcG9ydGluZy8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="IMsupporting" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/IMsupporting-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/IMsupporting-logo-2.png 186w" /></div> <a href="/p/imsupporting/" title="IMsupporting" >Learn more about 2025 pricing plans for IMsupporting</a> </div> <div class="products-table__right">£9.99</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FpY2hhdGJvdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AIChatbot" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/10/186-x-96-4-93x48.png 93w, https://s.financesonline.com/uploads/2023/10/186-x-96-4.png 186w" /></div> <a href="/p/aichatbot/" title="AIChatbot" >Learn more about 2025 pricing plans for AIChatbot</a> </div> <div class="products-table__right">$19</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoYW5uZWxzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Channels" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/04/channels2-93x48.png 93w, https://s.financesonline.com/uploads/2020/04/channels2.png 186w" /></div> <a href="/p/channels/" title="Channels" >Learn more about 2025 pricing plans for Channels</a> </div> <div class="products-table__right">$24</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cnZleWV4cHJlc3Npb24v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SurveyExpression" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/surveyexpression-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/surveyexpression-logo2.png 186w" /></div> <a href="/p/surveyexpression/" title="SurveyExpression" >Learn more about 2025 pricing plans for SurveyExpression</a> </div> <div class="products-table__right">$300</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Support Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dyb292ZS1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Groove" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Groove-Logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Groove-Logo2.png 186w" /></div> <a href="/p/groove-helpdesk/" title="Groove reviews" >Read the latest user reviews of Groove</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">9.5</div> <div class="col col--50">91%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Jpbmdvc3RhdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Ringostat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/03/Ringostat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/03/Ringostat-logo2.png 186w" /></div> <a href="/p/ringostat/" title="Ringostat reviews" >Read the latest user reviews of Ringostat</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.3</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3BsYXl2b3gv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="PlayVox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/09/PlayVox1-93x48.png 93w, https://s.financesonline.com/uploads/2016/09/PlayVox1.png 200w" /></div> <a href="/p/playvox/" title="PlayVox reviews" >Read the latest user reviews of PlayVox</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.4</div> <div class="col col--50">91%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cHBvcnRiZW5jaC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Supportbench" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/07/Supportbench-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/07/Supportbench-logo-2.png 186w" /></div> <a href="/p/supportbench/" title="Supportbench reviews" >Read the latest user reviews of Supportbench</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">93%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvbGRjaGF0Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BoldChat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/04/boldlogo-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/boldlogo-232x120.png 232w, https://s.financesonline.com/uploads/2015/04/boldlogo.png 255w" /></div> <a href="/p/boldchat/" title="BoldChat reviews" >Read the latest user reviews of BoldChat</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.2</div> <div class="col col--50">100%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>HubSpot Service Hub Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1hbnN3ZXJkYXNo""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AnswerDash" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-answerdash" title="Comparison of HubSpot Service Hub vs. AnswerDash" class="set-width" >Read a detailed comparison of HubSpot Service Hub and AnswerDash</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1pbmZvcm9ibw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Inforobo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Inforobo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Inforobo-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-inforobo" title="Comparison of HubSpot Service Hub vs. Inforobo" class="set-width" >Read a detailed comparison of HubSpot Service Hub and Inforobo</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1wcm9wcm9mcy1rbm93bGVkZ2UtYmFzZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ProProfs Knowledge Base" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/ProProfs-Knowledge-Base-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/ProProfs-Knowledge-Base-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-proprofs-knowledge-base" title="Comparison of HubSpot Service Hub vs. ProProfs Knowledge Base" class="set-width" >Read a detailed comparison of HubSpot Service Hub and ProProfs Knowledge Base</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1yZXZlLWNoYXQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="REVE Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/REVE-Chat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/REVE-Chat-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-reve-chat" title="Comparison of HubSpot Service Hub vs. REVE Chat" class="set-width" >Read a detailed comparison of HubSpot Service Hub and REVE Chat</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1maXhtZWl0""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="FixMe.IT" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2019/08/FixMe.IT-logo2-93x48.png 93w, https://financesonline.com/uploads/2019/08/FixMe.IT-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-fixmeit" title="Comparison of HubSpot Service Hub vs. FixMe.IT" class="set-width" >Read a detailed comparison of HubSpot Service Hub and FixMe.IT</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1zaGVycGFkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SherpaDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-sherpadesk" title="Comparison of HubSpot Service Hub vs. SherpaDesk" class="set-width" >Read a detailed comparison of HubSpot Service Hub and SherpaDesk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1ncmV4aXQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GrexIt" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/Hiver-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/Hiver-logo1.png 200w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-grexit" title="Comparison of HubSpot Service Hub vs. GrexIt" class="set-width" >Read a detailed comparison of HubSpot Service Hub and GrexIt</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy11Y29udGFjdA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="uContact" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/uContact-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/uContact-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-ucontact" title="Comparison of HubSpot Service Hub vs. uContact" class="set-width" >Read a detailed comparison of HubSpot Service Hub and uContact</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1vcmFjbGUtc2VydmljZS1jbG91ZA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Oracle Service Cloud" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/oracle1serv-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/oracle1serv.png 200w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-oracle-service-cloud" title="Comparison of HubSpot Service Hub vs. Oracle Service Cloud" class="set-width" >Read a detailed comparison of HubSpot Service Hub and Oracle Service Cloud</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaHVic3BvdC1zZXJ2aWNlLWh1Yi12cy1wbGF5dm94""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="PlayVox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/09/PlayVox1-93x48.png 93w, https://s.financesonline.com/uploads/2016/09/PlayVox1.png 200w" /></div> <a href="https://comparisons.financesonline.com/hubspot-service-hub-vs-playvox" title="Comparison of HubSpot Service Hub vs. PlayVox" class="set-width" >Read a detailed comparison of HubSpot Service Hub and PlayVox</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>HubSpot Service Hub user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Still exploring its functionalities…So far, so good.</p> <a href="/p/hubspot-service-hub/still-exploring-its-functionalities-so-far-so-good-196829/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Sadye" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Sadye</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A catalyst for streamlined communication within our company.</p> <a href="/p/hubspot-service-hub/a-catalyst-for-streamlined-communication-within-our-company-194724/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Camila" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Camila</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A great CRM tool!</p> <a href="/p/hubspot-service-hub/a-great-crm-tool-2-197215/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Maritza" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Maritza</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 05.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A huge time and effort saver.</p> <a href="/p/hubspot-service-hub/a-huge-time-and-effort-saver-196656/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Audra" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Audra</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The trifecta is complete.</p> <a href="/p/hubspot-service-hub/the-trifecta-is-complete-195820/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Deshawn" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Deshawn</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-12-21T17:58:23+00:00" title="2024-12-21 17:58:23">2024-12-21</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div class="review-page__award"> <div class="review-page__award-head">Award Winner</div> <div class="review-page__award-img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=265&token=f2fs1WzMl69qDxa473D-Ww" data-srcset="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=265&token=f2fs1WzMl69qDxa473D-Ww 1x, https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=530&token=F01nImZbBkMqIWI3dRh1AQ 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/hubspot-service-hub/", "name": "HubSpot Service Hub", "image": "https://financesonline.com/uploads/2019/08/hubspot1-220x90.png", "featureList": "Ticketing,\nCustomer feedback,\nKnowledge base,\nLive chat,\nConversational bots,\nConversations dashboard,\nTeam email,\nAutomation & routing,\nReporting,\nContact management,\nContact & company insights,\nCompany records,\nEmail scheduling,\nEmail tracking & notifications,\nEmail templates,\nEmail sequences,\nDocuments,\nCalling,\nMeeting scheduling,\nCanned snippets,\nIntegration,\nPhone & email support.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2018/06/Screenshot-HubSpot-Service-Hub300x155.jpg", "offers": { "@type": "Offer", "price": "18", "priceCurrency": "USD" } }, "description": "Service Hub is the latest product of HubSpot which, together with HubSpot CRM, Marketing and Sales, gives you a complete suite of tools to help you engage, guide and grow your customers. The new product line comes with a comprehensive suite of features that lets you and your customer service teams provide the best customer experience.\nThe introduction of Service Hub provides you a full front office solution. You now get one view of your customers across sales, marketing and service. The unified platform means that your marketing team, sales team and service team can now have a single consolidated customer record from which they can extend optimum support.\nHubSpot\u2019s Service Hub came about as part of a massive push to build solutions that help you deliver great customer experience to your customers. Based on its studies, experience, and research, HubSpot identified profound changes in customer behavior. Customers now are more demanding, less patient, and have higher expectations, making it a real big challenge for businesses to retain customers.\nHowever, the secret to engaging customers is simple \u2013 keep them happy. Essentially, this is what Service Hub is for \u2013 to transform average customers into active promoters of your business. Through the solution\u2019s features and capabilities, your service team will be able to respond faster to customer issues, deliver personalized support, encourage customers to help themselves, and get crucial feedback to better understand your customers.\nService Hub will enable your team to put their acts together and systematize the approach to addressing customer concerns. All these of course are within the Inbound Service Framework encapsulated in three words \u2013 engage, guide and grow. These are the fundamentals for extending great customer experience which simply starts with a conversation, something you may already have been doing but with little effect or discernible impact. Service Hub will help you leverage the simple act of conversation to delight modern customers and make them advocates of your brand.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.0", "applicationCategory": "Customer Support Software" }, "headline": "HubSpot Service Hub review", "awards": "Expert's Choice Award for 2020, Supreme Software Award for 2020, Great User Experience Award for 2020", "dateModified": "2024-12-21T17:58:23+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Jenny Chang", "url": "https://financesonline.com/author/jenny/" } }</script>  <div id="fot-social" class="fot-social" data-id="104851" data-type="post" data-url="https://reviews.financesonline.com/p/hubspot-service-hub/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/hubspot-service-hub/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/hubspot-service-hub/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/hubspot-service-hub/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":104851,"main_term_slug":"customer-support-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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HubSpot Service Hub Reviews: Pricing & Software Features 2024 - Financesonline.com